Search found 8053 matches

by John - Tracker Supp
Fri Apr 19, 2019 10:48 am
Forum: PDF-XChange Editor SDK
Topic: How to delete the specified watermark
Replies: 3
Views: 51

Re: How to delete the specified watermark

Please email this request to support@tracker-software.com along with your license info and we will be pleased to assist further.
by John - Tracker Supp
Tue Apr 09, 2019 8:20 am
Forum: PDF-XChange Editor SDK
Topic: [Editor SDK V8] Redistribution to Clients, Language Not Support
Replies: 1
Views: 53

Re: [Editor SDK V8] Redistribution to Clients, Language Not Support

Can you please advise the name of your application and its purpose - unless I am mistaken - it looks like you have simply repacked/renamed our end user application and redistributed it ?

Please provide a download link for a trial of your application so we can confirm it is a legal use of our product.
by John - Tracker Supp
Thu Mar 22, 2018 7:25 am
Forum: PDF-XChange Drivers API SDK
Topic: Uninstall Display Icon and Size
Replies: 5
Views: 12743

Re: Uninstall Display Icon and Size

Can you please confirm which SDK you are using - is it the PDF-XChange Editor SDK ?

If so you have posted in the wrong forum and to get the attention of the correct member of staff - e.g. a developer on support, please move this post to the correct forum.

Thanks
by John - Tracker Supp
Wed Feb 28, 2018 1:37 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDF's not Created When the Application is Launched from a Service
Replies: 48
Views: 3458

Re: PDF's not Created When the Application is Launched from a Service

Steve, One important restriction you should be aware of and this is made clear in our license and other area's of our documentation and web site - you cannot create an application using our SDK's which essentially provides general PDF creation for users - essentially bypassing the need for an end us...
by John - Tracker Supp
Wed Feb 07, 2018 1:10 pm
Forum: PDF-XChange Editor SDK
Topic: New version icons...
Replies: 9
Views: 405

Re: New version icons...

Pleasure Simon :)
by John - Tracker Supp
Wed Feb 07, 2018 11:23 am
Forum: PDF-XChange Editor SDK
Topic: New version icons...
Replies: 9
Views: 405

Re: New version icons...

Hi, Under the terms of your Editor SDK license you are already required to do as follows which will be sufficient to use the items mentioned. 7. PROPRIETARY RIGHTS AND COPYRIGHT NOTICES Except for the limited license granted herein, TRACKER, and its suppliers, retains exclusive ownership of all inte...
by John - Tracker Supp
Tue Jan 09, 2018 7:39 pm
Forum: PDF-XChange Editor
Topic: highlight whole words
Replies: 21
Views: 1103

Re: highlight whole words

thanks David :)
by John - Tracker Supp
Mon Jan 08, 2018 7:37 am
Forum: PDF-XChange Viewer (End Users)
Topic: Compatibility problems of pdf files with editable modules
Replies: 3
Views: 604

Re: Compatibility problems of pdf files with editable modules

Hi, Welcome and sorry to hear you are having issues. Can you please send a sample file to our support email (pls do not post here for privacy reasons) support@tracker-software.com with a link back to this thread in your email. Also please advise the build of PDF-XChange (e.g. exact build from the pr...
by John - Tracker Supp
Wed Dec 27, 2017 8:56 pm
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 5521

Re: Search Speed in PDF-XChange Editor

Unless we receive other reports of memory issues in 'real working' situations and examples then we do not intend to investigate this further - but for now we are satisfied that there is nothing extraordinary going on here that is of an unreasonable nature and satisfied that in realistic working situ...
by John - Tracker Supp
Fri Dec 22, 2017 3:17 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange Lite 7
Replies: 13
Views: 1023

Re: PDF-Xchange Lite 7

PDF-XChange Lite as with the Standard now does not have Version number in the List - but if you bring up the printers list and enter the preferences/properties it is there in the 'About' window for you info if needed. Can you advise in what applications you have looked to see if its available to pri...
by John - Tracker Supp
Fri Dec 22, 2017 3:05 pm
Forum: PDF-XChange Editor
Topic: Problem with zoom option "Fit Visible"
Replies: 23
Views: 1045

Re: Problem with zoom option "Fit Visible"

Thanks Peter - appreciate your patience and whilst a fix will not be possible today, if there is a confirmed problem we should get it into the schedule to be fixed without delay if at all possible.

Cheers !
by John - Tracker Supp
Fri Dec 22, 2017 2:47 pm
Forum: Editor plugins
Topic: Using pdfxchange for automatic assignment marking
Replies: 1
Views: 699

Re: Using pdfxchange for automatic assignment marking

Hi Apologies for the delay in replying it seems this was inadvertently ignored - can you please advise if this is still your desire ?

Thanks
by John - Tracker Supp
Fri Dec 22, 2017 11:14 am
Forum: PDF-XChange Viewer (End Users)
Topic: comparison of last viewer pro and latest editor pro?
Replies: 7
Views: 1228

Re: comparison of last viewer pro and latest editor pro?

Hi, For future ref - please create a new post rather than adding to an existing one which could well be on an entirely different or very specific topic (e.g. such as yours). Thanks. To answer your question - there are multiple ways to achieve this depending on the PDF and its internal content struct...
by John - Tracker Supp
Fri Dec 22, 2017 10:55 am
Forum: PDF-XChange Editor
Topic: PDF documents comparison
Replies: 11
Views: 1022

Re: PDF documents comparison

Can you please update to the latest release and advise if you are still experiencing this issue (7.0 build 323.2)

Thanks
by John - Tracker Supp
Fri Dec 22, 2017 10:52 am
Forum: PDF-XChange Editor
Topic: PDF Editor 7.0.323.0: Document tabs
Replies: 10
Views: 783

Re: PDF Editor 7.0.323.0: Document tabs

Could you please try Build 323.2 released yesterday and advise if this helps ?

Many thanks
by John - Tracker Supp
Fri Dec 22, 2017 10:49 am
Forum: PDF-XChange Editor
Topic: Problem with zoom option "Fit Visible"
Replies: 23
Views: 1045

Re: Problem with zoom option "Fit Visible"

I have passed this to our lead developer for the Editor and I would expect you to receive a reply later today.

Thanks for your patience.
by John - Tracker Supp
Fri Dec 22, 2017 10:32 am
Forum: PDF-XChange Editor
Topic: Memory + Disk cache issues
Replies: 54
Views: 3039

Re: Memory + Disk cache issues

Excellent news - thanks.
by John - Tracker Supp
Fri Dec 22, 2017 10:30 am
Forum: PDF-XChange Editor
Topic: Version 7 Printing
Replies: 10
Views: 1066

Re: Version 7 Printing

Noted in other posts and being addressed.

Thanks for your patience.
by John - Tracker Supp
Fri Dec 22, 2017 10:27 am
Forum: PDF-XChange Editor
Topic: Document From Graphic File
Replies: 2
Views: 377

Re: Document From Graphic File

Hi,

We are aware that some 'bloat' has crept into the conversion of image files in recent builds and we are set to address this in an upcoming build.

Thanks for your patience.
by John - Tracker Supp
Fri Dec 22, 2017 10:23 am
Forum: PDF-XChange Editor
Topic: Version 7 Page Display
Replies: 3
Views: 494

Re: Version 7 Page Display

Thanks - this issue has been past to the dev team for investigation ...

Thanks for your patience.
by John - Tracker Supp
Fri Dec 22, 2017 10:21 am
Forum: PDF-XChange Editor
Topic: Unable to set Default Layout to Continuous
Replies: 15
Views: 1155

Re: Unable to set Default Layout to Continuous

Thanks for the files - forwarded to the dev team ...
by John - Tracker Supp
Fri Dec 22, 2017 10:07 am
Forum: PDF-XChange Editor
Topic: Default view
Replies: 28
Views: 1714

Re: Default view

Hi, Can I ask you to please check the new release from yesterday 323.2 - thanks If you are still having issues after this - please advise your Windows OS and any other specific factors you feel could be relevant. If you are having problems - we may need to request a remote session to see if we can i...
by John - Tracker Supp
Fri Dec 22, 2017 9:59 am
Forum: PDF-XChange Editor
Topic: Version 7 Not Maximized
Replies: 6
Views: 413

Re: Version 7 Not Maximized

By default - the Editor should open using the last settings used.

This happens for me correctly in all modes in Windows 10 - can you advise please your Windows OS version ?

Thanks
by John - Tracker Supp
Fri Dec 22, 2017 9:52 am
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 2239

Re: Version 7 32 bit freezes when scanning

No problem - please advise when you can.
by John - Tracker Supp
Fri Dec 22, 2017 9:51 am
Forum: PDF-XChange Editor
Topic: Windows 7 Auto-Hide Taskbar not Visible
Replies: 9
Views: 516

Re: Windows 7 Auto-Hide Taskbar not Visible

Thanks guys - this is being investigated - so no need to report further ...
by John - Tracker Supp
Fri Dec 22, 2017 9:40 am
Forum: PDF-XChange Editor
Topic: v7 lost focus
Replies: 4
Views: 345

Re: v7 lost focus

Excellent news - pleased all is well :)
by John - Tracker Supp
Fri Dec 22, 2017 9:39 am
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 36
Views: 2512

Re: Editor v7 doesn't work on Linux + Wine

Thanks for your patience - have a great 2018 yourself when it comes :)
by John - Tracker Supp
Thu Dec 14, 2017 1:04 pm
Forum: PDF-XChange Editor
Topic: PDF XChange 7: What were they thinking?
Replies: 6
Views: 863

Re: PDF XChange 7: What were they thinking?

We have already answered as to why we have finally capitulated and added the Ribbon UI and I dont propose to repeat that again in this post or multiple times every time a user voices an objection or dislike, suffice to say that you still have the Classic UI as an option. It would have been far easie...
by John - Tracker Supp
Wed Dec 06, 2017 8:27 pm
Forum: PDF-XChange Editor
Topic: Horrible V7 switches to ribbon and destroys GUI customizations SOLVED
Replies: 60
Views: 4597

Re: Horrible V7 switches to ribbon and destroys GUI customizations SOLVED

Hi all and specifically you Bhikkhu ... Many of you have been with us a long time and we have valued your support and feedback along our journey ... All major new releases of any product are important to any company and indeed its clients - change is rarely welcome as it requires a learning curve fo...
by John - Tracker Supp
Wed Sep 06, 2017 11:48 am
Forum: PDF-XChange Editor
Topic: Multi-threaded image rendering
Replies: 39
Views: 2306

Re: Multi-threaded image rendering

Hi, respectfully Timur - our DEV's and Support team don't have the time to discuss in detail every developer's ideas on how and why everything works the way it does - do you have a specific question - for example, are you hoping to remove all content and images from these pages and be left just with...
by John - Tracker Supp
Wed Aug 02, 2017 1:54 pm
Forum: Raster-XChange Printer Drivers API SDK
Topic: Print to TIF
Replies: 1
Views: 1979

Re: Print to TIF

No - sorry we do not I am afraid - the demand for such products over the past 3-4 years has diminished such that it was no longer viable to continue to offer such a product in practical and financial terms.
by John - Tracker Supp
Tue Jul 18, 2017 11:01 am
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Issue on Windows 10 Home
Replies: 14
Views: 1722

Re: Lite Driver Issue on Windows 10 Home

Hi Jeff,

i have given the dev member responsible a reminder and hope to have an answer shortly - thanks for your patience.
by John - Tracker Supp
Thu Jun 08, 2017 12:14 pm
Forum: PDF-XChange Editor SDK
Topic: How can I write an Plug-In for PDF-XChange Viewer
Replies: 16
Views: 3083

Re: How can I write an Plug-In for PDF-XChange Viewer

Please provide us with an outline of some specific detail of what you would need and how you would see it integrating/working and we will advise on a guide price..

Please email this specification to sales@tracker-software.com with a link back tot his topic for reference in the email.

thanks
by John - Tracker Supp
Mon May 22, 2017 6:06 am
Forum: PDF-XChange Editor SDK
Topic: Latest Build
Replies: 3
Views: 410

Re: Latest Build

Hi Jeff, This was posted over the weekend by our Team and the usual staff member who updates the version history is away on vacation until early next week - will try and get this updated in his absence - it essentially as I understand it corrects some issues related to Win XP and our drivers - yes u...
by John - Tracker Supp
Fri Mar 31, 2017 7:47 am
Forum: PDF-XChange Editor SDK
Topic: Sample Program VB6 demonstrating PXV_Control_onEvent Declaration
Replies: 27
Views: 1993

Re: Sample Program VB6 demonstrating PXV_Control_onEvent Declaration

Well we have to concede you have found an 'old' reference to VB on our site that required changing and now has been. This changes nothing in regards the statements that have been made previously - we are looking to see what can be done to assist - it cannot be done in a 'heart beat' - it will take s...
by John - Tracker Supp
Thu Mar 30, 2017 6:37 am
Forum: PDF-XChange Editor SDK
Topic: Sample Program VB6 demonstrating PXV_Control_onEvent Declaration
Replies: 27
Views: 1993

Re: Sample Program VB6 demonstrating PXV_Control_onEvent Declaration

firstly - we have not abandoned anything - we have said we will look at attempting to assist - and that is exactly want we will do, but it will take longer than 24 hours so please be patient. However - please be aware this whatever the outcome of our attempts - VB6 is not supported by MS and therefo...
by John - Tracker Supp
Sat Mar 25, 2017 11:18 am
Forum: How to forum
Topic: New look of the Board - and how to change it
Replies: 4
Views: 843

Re: New look of the Board - and how to change it

Thanks for the comments Peter/Willy,

your comments are noted and we are working on fine tuning and modifying/adding skins - so please bear with us whilst we adapt and modify and hopefully we can address your concerns over the coming days/weeks.

Cheers
by John - Tracker Supp
Wed Mar 15, 2017 6:04 pm
Forum: PDF-XChange Core API SDK
Topic: A lot of documentation is missing descriptive information
Replies: 14
Views: 1591

Re: A lot of documentation has descriptive information

As Explained - we HAVE documented the most commonly used features and will document others - on request or as we find use for them based on the assumption that if we have found them useful - others will too.

Thanks.
by John - Tracker Supp
Tue Mar 14, 2017 5:18 pm
Forum: PDF-XChange Core API SDK
Topic: A lot of documentation is missing descriptive information
Replies: 14
Views: 1591

Re: A lot of documentation has descriptive information

Hi, There are many many thousands of possible functions, properties and methods and we will not be documenting all of them as many are either unlikely to ever be utilised or necessary - ever. We have documented those that we have found useful in building our own products (so therefore those we expec...
by John - Tracker Supp
Sat Jan 28, 2017 11:58 am
Forum: PDF-XChange Editor SDK
Topic: how could i generate thumb from pdf and image?
Replies: 32
Views: 1481

Re: how could i generate thumb from pdf and image?

Vivek, Our development team have asked me to convey to you that they are not here to code your application for you but to assist you with your coding (not providing it) and specifically related to our SDK. You need to provide sample code that you have created and where you have issues that relate to...
by John - Tracker Supp
Thu Jan 12, 2017 5:18 pm
Forum: PDF-XChange Editor SDK
Topic: Text properties in a popup note cannot be saved. SOLVED
Replies: 9
Views: 1055

Re: Text properties in a popup note cannot be saved. SOLVED

Thanks for the confirmation Stephen,

I have forwarded you question to the appropriate staff member who will I am sure be in touch very soon.

Thanks for your patience.
by John - Tracker Supp
Thu Jan 12, 2017 8:39 am
Forum: PDF-XChange Editor SDK
Topic: Text properties in a popup note cannot be saved. SOLVED
Replies: 9
Views: 1055

Re: Text properties in a popup note cannot be saved. SOLVED

Hi Stephen, Before you proceed too far - please be aware of the license limitations in regards using the Editor SDK ... Have you read the license agreement in full and ensured you are in compliance ? Specifically(but not limited to); 2. END USER APPLICATION The Application Software developed by Lice...
by John - Tracker Supp
Fri Dec 16, 2016 9:22 am
Forum: PDF-XChange Viewer SDK
Topic: Scan with viewer - Image format & compression
Replies: 15
Views: 2666

Re: Scan with viewer - Image format & compression

Nothing has changed in regards the status of this - the Viewer SDK is no longer in development and has been replaced by the Editor SDK, You will either need to use our Core API SDK (the PDF-Tools replacement SDK) or the Editor SDK if you want to use scanning functionality/compression. Please downloa...