Search found 35 matches

by mihlfeld & associates, inc.
Fri Apr 20, 2018 4:45 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

Yes, those affected are functional after wiping the registry key and letting it get re-created from the new version on first start. We're working as we need to now.
by mihlfeld & associates, inc.
Fri Apr 20, 2018 2:51 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

They can't be entirely identical (unless you're just comparing relevant parts on some of the keys). They are nearly 7KB in size difference. Any which way, I have no other samples readily handy. The process that worked for me was upgrade to the new version, delete the entire [HKEY_CURRENT_USER\Softwa...
by mihlfeld & associates, inc.
Fri Apr 20, 2018 1:56 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

Email sent with 4 files zipped up and attached.
by mihlfeld & associates, inc.
Wed Apr 18, 2018 3:57 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

We appear to be working properly now with one of our highest impacted users. It took a combination of upgrading to the most recent version as well as clearing out the registry key for Tracker Software under HKCU. It appears some leftover registry key is causing some grief that vanishes once we start...
by mihlfeld & associates, inc.
Tue Apr 17, 2018 7:59 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

I had a test machine that I did some testing on by getting into the registry and deleting the entire HKCU\Software\Tracker Software branch and after doing this, I was able to get things working. I'm going to test this out more extensively tonight after business hours, but it appears to me it's a com...
by mihlfeld & associates, inc.
Tue Apr 17, 2018 5:23 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

If it helps any, the files in question can be moved once they are closed from within PDF-XChange Editor, but the folder itself that they were in is locked up by PDF-XChanged Editor until it is completely closed down (in spite of no files inside said folder being open in PDF-XChanged Editor or anywhe...
by mihlfeld & associates, inc.
Tue Apr 17, 2018 4:17 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

The behavior is still present in version 7.0.325.0. We will go ahead and roll back to version 6 and keep an eye on future versions to see if the issue ever gets resolved.
by mihlfeld & associates, inc.
Tue Apr 10, 2018 8:35 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Re: Folder / File Locking Issue

Glad to hear it. I'll be watching for the new build to drop and will see how things work out afterwards. I'll follow-up on the results once done installing and testing on release.
by mihlfeld & associates, inc.
Tue Apr 10, 2018 3:13 pm
Forum: PDF-XChange Editor
Topic: Folder / File Locking Issue
Replies: 22
Views: 1137

Folder / File Locking Issue

We have run into some new behavior with version 7 (7.0 Build 324.3) that wasn't exhibited in version 6 that we need to get figured out--whether a bug, or some option we aren't aware of. Basically the issue is that once we open a couple PDF files, then create a new PDF file by combining these opened ...
by mihlfeld & associates, inc.
Mon Sep 19, 2016 2:09 pm
Forum: PDF-XChange Editor
Topic: Registration key not applying to all users
Replies: 1
Views: 417

Registration key not applying to all users

We have been running PDF-XChange Editor and the Lite printer for quite some time on a terminal server. Last night I went in to upgrade to the most current version 6 build 318 of both products (after uninstalling the old versions first) and then applied our current registration key. Both the Lite pri...
by mihlfeld & associates, inc.
Fri Sep 26, 2014 3:53 pm
Forum: PDF-XChange Print Drivers
Topic: Default Paper Size
Replies: 9
Views: 2228

Re: Default Paper Size

I just wanted to check back in and find out if this feature was still being considered to make the default chosen paper type be set depending what the region is of where this is being installed (ie: Letter for people in the USA, or A4 for regions that typically use A4 for their paper size, etc.)
by mihlfeld & associates, inc.
Thu Jul 10, 2014 3:15 pm
Forum: PDF-XChange Editor
Topic: Serial key not applying system-wide
Replies: 6
Views: 700

Re: Serial key not applying system-wide

Actually, it looks like me just doing a repair after doing a "change user /install" seemed to fix it and apply to all users on the terminal server.
by mihlfeld & associates, inc.
Thu Jul 10, 2014 2:05 pm
Forum: PDF-XChange Editor
Topic: Serial key not applying system-wide
Replies: 6
Views: 700

Re: Serial key not applying system-wide

I must be missing something regarding where this xcvault file is coming from. I also can't state 100% for sure if I used the /install or /execute switches before and after (I usually do, but I can't vouch 100% for this). I'm digging around trying to make heads and tails of what is posted in that thr...
by mihlfeld & associates, inc.
Thu Jul 10, 2014 1:26 pm
Forum: PDF-XChange Editor
Topic: Serial key not applying system-wide
Replies: 6
Views: 700

Serial key not applying system-wide

We have PDF-XChange Editor (and the 2012 Lite printer) installed on a terminal server. Previously with PDF-XChange Viewer and it's serial it was applied to all users on the server. Now when I put in our current serial for Editor (which I just renewed), it just applies to my user account and nobody e...
by mihlfeld & associates, inc.
Mon Jul 07, 2014 4:40 pm
Forum: PDF-XChange Print Drivers
Topic: Default Paper Size
Replies: 9
Views: 2228

Re: Default Paper Size

Thanks and I do appreciate it. It's really only a problem for us here in the U.S. as we don't use A4 by default. People elsewhere who use A4 by default probably find a lot of the default settings for this PDF printer to be just perfect for basic PDF needs. I just hate to be shorthanded due to this r...
by mihlfeld & associates, inc.
Mon Jul 07, 2014 1:46 pm
Forum: PDF-XChange Print Drivers
Topic: Default Paper Size
Replies: 9
Views: 2228

Re: Default Paper Size

Basically, that's the only issue. Our PDF printing needs are very basic and are handled by the default settings of PDF-XChange Lite 2012 quite nicely... except for that it defaults to A4 paper size rather than Letter. Were we to be in a part of the world that uses A4 paper for printing, this product...
by mihlfeld & associates, inc.
Wed Jul 02, 2014 2:53 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 2012 Printer Installation Failing
Replies: 8
Views: 2379

Re: PDF-XChange Lite 2012 Printer Installation Failing

Sorry to dig up an old topic, but I am revisiting this issue on a test server of ours (Windows Server 2003 R2 Standard x64 Edition) and it appears we're still seeing odd behavior out of the Lite 2012 printer (currently using version 5.5 build 308.2 installed from the ZIP installer). Everything insta...
by mihlfeld & associates, inc.
Wed Jul 02, 2014 2:44 pm
Forum: PDF-XChange Print Drivers
Topic: Default Paper Size
Replies: 9
Views: 2228

Re: Default Paper Size

The problem is that we previously already purchased PDF XChange Viewer (now upgraded to Editor), which included the Lite driver free. Unless I'm mistaken, PDF XChange Standard basically would replace Editor and would require yet a whole other purchase. Largely speaking, the Lite driver suffices for ...
by mihlfeld & associates, inc.
Fri Jun 27, 2014 3:30 pm
Forum: PDF-XChange Print Drivers
Topic: Default Paper Size
Replies: 9
Views: 2228

Default Paper Size

Is there a way to set a default page size for all users on a terminal server? Currently the PDF-XChange Printer Lite 2012 software doesn't default to the regional defaults (in our case in the US, it's 8.5 x 11 letter size, not A4). I can ask all users to dig into the options to select the right size...
by mihlfeld & associates, inc.
Tue Apr 01, 2014 6:56 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V5 Not Working on Windows 2003 Terminal Ser
Replies: 3
Views: 1279

Re: PDF-XChange Lite V5 Not Working on Windows 2003 Terminal

Version 5.0.273.2 of the ZIP installer (PDFX5SA_LE.zip)
by mihlfeld & associates, inc.
Wed Mar 26, 2014 4:33 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite V5 Not Working on Windows 2003 Terminal Ser
Replies: 3
Views: 1279

PDF-XChange Lite V5 Not Working on Windows 2003 Terminal Ser

I am using version 5.0.273.2 of PDF-XChange Lite on a Windows 2003 Standard 64-bit terminal server. Previously version 4 worked fine. When I try to print on this version 5, however, it just sits there a moment showing the print job going to the printer, then it disappears and the window never pops u...
by mihlfeld & associates, inc.
Tue Aug 06, 2013 9:10 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 2012 Printer Installation Failing
Replies: 8
Views: 2379

Re: PDF-XChange Lite 2012 Printer Installation Failing

See attached zip file of the logs. Both switches worked with one run of the installer and dumped the files in the user %temp% directory. EDIT: Also, I tried to manually add the printer after this by adding a local printer manually. I chose the port that was created during installation and then I bro...
by mihlfeld & associates, inc.
Tue Aug 06, 2013 7:08 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 2012 Printer Installation Failing
Replies: 8
Views: 2379

PDF-XChange Lite 2012 Printer Installation Failing

I am attempting to install the software in the title (version 5.0.270) on a newly setup Windows Server 2003 R2 Standard x64 Edition and it's failing to add the printer at the end. This issue just recently started happening when I tried to upgrade to a more current version. Prior to this, I've been a...
by mihlfeld & associates, inc.
Tue Mar 12, 2013 12:54 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 4 and Default PDF View
Replies: 6
Views: 1778

Re: PDF-XChange Lite 4 and Default PDF View

We will keep an eye on the next release to see where the features line up. I'm hoping that between the features we've seen possible with the V4 (proper letter paper size default for US region rather than A4 and the ability to merge) and V5 printer (defaulting to fitting page width rather than entire...
by mihlfeld & associates, inc.
Fri Mar 01, 2013 3:43 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 4 and Default PDF View
Replies: 6
Views: 1778

Re: PDF-XChange Lite 4 and Default PDF View

Thanks for the information. I believe we will just need to move back to using docuPrinter as they've been too accustomed to how it works, and we're not going to attempt to tell everyone to change their default reader settings when every other PDF they open properly uses page width as the default rat...
by mihlfeld & associates, inc.
Fri Mar 01, 2013 3:19 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 4 and Default PDF View
Replies: 6
Views: 1778

PDF-XChange Lite 4 and Default PDF View

When printing to the PDF-XChange Lite 4 printer, the default view in Adobe Reader is to fit the entire page to the window rather than fitting the page to the width of the window like most any other PDF does when opening it. Is there any way possible to change this behavior? This is causing problems ...
by mihlfeld & associates, inc.
Wed Oct 31, 2012 1:31 pm
Forum: PDF-XChange Print Drivers
Topic: Settings not applying - PDF-XChange Printer Lite 2012
Replies: 13
Views: 2607

Re: Settings not applying - PDF-XChange Printer Lite 2012

Correct--going to the properties for the PDF printer, then the Settings tab to change options still doesn't save any changes. It's still required to go to the Printing Preferences context menu after right-clicking the printer to change options and have them stick.
by mihlfeld & associates, inc.
Tue Oct 30, 2012 3:46 pm
Forum: PDF-XChange Print Drivers
Topic: Settings not applying - PDF-XChange Printer Lite 2012
Replies: 13
Views: 2607

Re: Settings not applying - PDF-XChange Printer Lite 2012

I'm not noticing any behavior that is different from before. It appears to be working as it did previously, but as long as people change the settings via the "Printing Preferences" context menu rather than going to the printer properties and then settings, it all seems to work fine.
by mihlfeld & associates, inc.
Fri Aug 10, 2012 3:24 pm
Forum: PDF-XChange Print Drivers
Topic: V5 Printer and embedded cropped pictures in Word
Replies: 3
Views: 1057

Re: V5 Printer and embedded cropped pictures in Word

Attached is a sample Word document. You'll notice that this document is actually in Word 97-2003 format. Using this sample document you should be able to notice the behavior I mentioned when printing to the V5 driver. The V4 driver prints it fine. You should be able to notice that I cropped down the...
by mihlfeld & associates, inc.
Thu Aug 09, 2012 5:52 pm
Forum: PDF-XChange Print Drivers
Topic: V5 Printer and embedded cropped pictures in Word
Replies: 3
Views: 1057

V5 Printer and embedded cropped pictures in Word

I had an issue brought to my attention by an employee that I was able to replicate in a couple different environments using the V5 print driver. One setting was Windows Server 2003 64-bit with Office 2010 Standard 32-bit. The other setting was Windows 7 Professional 64-bit with Office 2007 Professio...
by mihlfeld & associates, inc.
Tue Aug 07, 2012 12:40 pm
Forum: PDF-XChange Print Drivers
Topic: PDFXC Lite 2012 Does not ask to append
Replies: 3
Views: 1233

Re: PDFXC Lite 2012 Does not ask to append

Is there any word on this? I'm not able to make the append feature work at all. I see when I go into Printing preferences that there are options for when the file exists, but changing to the Merge With Existing (Append To) does not work (even though the option sticks). I can't figure out any way to ...
by mihlfeld & associates, inc.
Thu Aug 02, 2012 3:59 pm
Forum: PDF-XChange Print Drivers
Topic: Settings not applying - PDF-XChange Printer Lite 2012
Replies: 13
Views: 2607

Re: Settings not applying - PDF-XChange Printer Lite 2012

I have to apologize here. Even though you clearly stated to go to "Printing Preferences", I was going to "Printer Properties" and then the "Settings" tab (which is the same window). Once I actually went in through "Printing Preferences", it saved the settings without issue for me. What causes this b...
by mihlfeld & associates, inc.
Thu Aug 02, 2012 3:17 pm
Forum: PDF-XChange Print Drivers
Topic: Settings not applying - PDF-XChange Printer Lite 2012
Replies: 13
Views: 2607

Re: Settings not applying - PDF-XChange Printer Lite 2012

I have continued to test this and get the same results with a Windows XP SP3 32-bit machine as well as another Windows 7 Ultimate 64-bit machine running the latest service pack and windows updates. The last two machines I tested weren't part of our corporate network (I did this just to be sure some ...
by mihlfeld & associates, inc.
Fri Jul 27, 2012 2:56 pm
Forum: PDF-XChange Print Drivers
Topic: Settings not applying - PDF-XChange Printer Lite 2012
Replies: 13
Views: 2607

Re: Settings not applying - PDF-XChange Printer Lite 2012

I am doing this as an administrator account (both domain administrator and local administrator). I am using the most current build which I downloaded yesterday (PDF-Xchange Printer Lite 2012 Version 5.0 build 263). I had the same results with both a Windows 2003 Server R2 64-bit and Windows 7 Profes...
by mihlfeld & associates, inc.
Fri Jul 27, 2012 2:10 pm
Forum: PDF-XChange Print Drivers
Topic: Settings not applying - PDF-XChange Printer Lite 2012
Replies: 13
Views: 2607

Settings not applying - PDF-XChange Printer Lite 2012

When I try to go into the settings for the printer properties, I cannot get changes I make for settings to stick. For instance, under the "Save" setting category I am not able to make the "Run Application After Printing" checkbox stay unchecked. Once I hit Apply or OK and close the window, it's all ...