Search found 3 matches

by itler004
Tue Aug 27, 2019 6:09 am
Forum: PDF-XChange Editor
Topic: Explorer crash with Preview panel of PDF
Replies: 13
Views: 689

Re: Explorer crash with Preview panel of PDF

Hi, my colleague installed the fixed shell extensions during my vacation. Yesterday a user notified me that the explorer window with preview again was unresponsive (perhaps a bit different than before). Opening another explorer window was possible. Also after killing prevhost.exe everything clicked ...
by itler004
Thu Aug 01, 2019 10:06 am
Forum: PDF-XChange Editor
Topic: Explorer crash with Preview panel of PDF
Replies: 13
Views: 689

Re: Explorer crash with Preview panel of PDF

Hello,

the file is uploaded (filename itler004-Dumps-...). I hope 7z format is OK, it was quite a bit smaller that way and so earier to upload.

The user had two prevhost.exe tasks running according to the task manager (I attached a screenshot).
by itler004
Tue Jul 30, 2019 6:03 pm
Forum: PDF-XChange Editor
Topic: Explorer crash with Preview panel of PDF
Replies: 13
Views: 689

Re: Explorer crash with Preview panel of PDF

Sorry to hijack this thread, but I have the same problem and it's only been a few weeks since the last post... Installed Editor 8.0.331.0 64bit on a Terminal Server (7.0.326.1 had the same problem). Most users log on early in the morning. Some afternoons the users experience Explorer hangs/crashes, ...