Thanks. It looks like there are companies out there who will sell you software to do this -- for a price of course. Hate "sampling the unknown". Hope you're wish is granted! Judy

How can I get the title page, table of contents, and other front matter on my PDF to display a number before 1? I've seen PDFs where the front matter has a1, a2, etc. I want the document page #1 to be page #1 on the PDF and everything before it to either have no number -- or have some alternate numb...

It worked. Thank you very much for walking me through the solution! Judy

I hate to be a pest -- but I have no idea how to check the settings for Office add-ins. Are you suggesting this is a Word problem? Not a PDFXchange print driver problem? I'll be happy to check that out -- but don't know how. However, I have to say that I'm skeptical -- cuz it works with Adobe. By th...

Okay. How do I get to the Office add-in settings to check them?
Judy

I have a 6X9 paper size Word 2003 document that I want to convert to PDF. Using PDFXchange 4 - Build 201, I get the message: Margins of section 1 are set outside the printable area of the page. Do you want to continue? Continuing, the margins are indeed clipped on all sides (see zip). Using the mach...

Nope -- not right now, thanks. Appreciate your help with this. Your customer service and support are extraordinary!

Best- Judy

Thank you. The zip install worked smoothly -- with no hang ups as had occurred on versions before my uninstall/install of Build 200. I am pleased to report that Build 201 fixed the problem I had with converting Excel spreadsheets to PDF. I retested Word and Power Point as well -- and all worked. Judy

At the risk of showing my ignorance, I ran into a problem on the update. Going to the update link you sent seems like I'd be purchasing again. So instead I went into the Programs and clicked on the update icon inside Pro. It showed two updates with 201 on them. I clicked to install. Got questions re...

Good luck! J

Results of Build 198 install were the same as the results for 200 and 199. I could not create a PDF from Excel; Word and Power Point converted. The documentation for what I'm about to summarize here is in the attached zip -- along with screen prints. (Although the zip is labeled as Build 198, it con...

I'll update the reinstall this a.m. Meanwhile, it occurs to me that a copy of the System Info might be useful in this investigation. See attached screen print. J

32 -- j

Got it. Will post -- tomorrow. J

Yes. Thanks. J

I realized late last night that I had a second PDFXchange viewer that I didn't uninstall prior to doing yesterday's installations. Also I had not deleted the Tracker Software folder during yesterday's uninstalls and reinstalls. I corrected those oversights and repeated everything today, capturing sc...

The problem you just commented on has been there since my initial posting -- but only for Excel. Word/Powerpoint convert. I don't have any other add-ins installed. But let me check something else out this a.m. and get back with you. Judy

No luck. Same results as before. This may not be the version I was using on 12/31. What I can't recall is exactly whether I updated prior to the conversion from Excel to PDF on 12/31. My intuition is that I didn't because it was sooo painful to do an update -- until I learned I should uncheck instal...

Okay -- but what I downloaded says Viewer. If I uninstall everything -- does the "Viewer" have a full version of PDFXchgPro4 to reinstall? Judy

I have a note from yesterday that says 4.0 Build 199. (Also have another note that says Viewer 2.5 (Build 200.0) 12/14/11 -- not sure what that one's about.) Yes, I'll try the Build 199 and see what happens. I'm happy to help any way I can. J P.S. Before I install Build 199 I want to verify what you...

Your suggestion regarding unchecking the Viewer as the default fixed the installation hang up problem. Unfortunately, the Excel conversion problem remains. I retested Word and Power Point. They continue to create PDFs. I created a new Excel spreadsheet (attached) -- just to see if there was somethin...

I understand. I had a couple ideas during the night. First, could this problem possibly be related to one where the installation of the software initially and the installation of updates subsequently hangs up? Task Manager shows that the installation stops responding. And I never get to the "fi...

The answer to your question re remote access is "yes". I need a solution as I have an immediate need. Thanks again. I appreciate your responsiveness. J

This is becoming very painful. I've successfully upgraded to v. 4.0 Build 200. I've made sure all Windows and XP updates are current. Here are the details again. (Nothing has changed following updates.) I can create PDFs from Word 2003 and Powerpoint 2003 -- but still not from Excel 2003. It doesn't...

Yes, I am using the latest version. I checked this a.m. before posting -- Tracker update indicated there were no updates. J

How can I verify the version #. I don't see version under properties. J

When converting an Excel (2003) to PDF - the function hangs up after adding PDF-Xchange 4.0 Office to the Printers and Faxes and making that option the default. I am able to convert both Word (2003) and Powerpoint (2003) to PDF without problems. And the temporary printer disappears following these c...