Search found 269 matches

by Roman - Tracker Supp
Wed Dec 04, 2019 12:40 am
Forum: PDF-XChange Editor SDK
Topic: Adding an Image to a PDF using PowerBuilder 2019
Replies: 8
Views: 110

Re: Adding an Image to a PDF using PowerBuilder 2019

Hello Greg,
The issue has been resolved in the upcoming build of the Editor.
by Roman - Tracker Supp
Thu Oct 31, 2019 6:37 pm
Forum: PDF-XChange Drivers API SDK
Topic: 'exception: _com_error...' debug message
Replies: 3
Views: 1066

Re: 'exception: _com_error...' debug message

The error you get means that COM runtime cannot start pdfSaver as a COM server. One possible reason is a delay in the server startup process. During regular printing pdfSaver is not started by COM runtime but by the driver itself and therefore is not a subject for the COM timeout. This is why I aske...
by Roman - Tracker Supp
Thu Aug 08, 2019 5:30 pm
Forum: PDF-XChange Drivers API SDK
Topic: Page/sheet size setting in PDF-XChange Drivers API version 8
Replies: 2
Views: 630

Re: Page/sheet size setting in PDF-XChange Drivers API version 8

Hello Jochen,
Please try "Paper.Size" (for standard papers) or "Paper.CWidth"/"Paper.CHeight" (for custom paper sizes).
by Roman - Tracker Supp
Wed Jul 31, 2019 11:59 am
Forum: PDF-XChange Editor
Topic: Explorer crash with Preview panel of PDF
Replies: 13
Views: 776

Re: Explorer crash with Preview panel of PDF

Hello, In order to collect more information on this issue please: 1. Download this ZIP file and unpack it to an empty directory. 2. Reproduce the explorer hang. 3. Run (double-click) dump.cmd . Wait until the console window closes. You should have got Dumps subdirectory at this stage. Please send it...
by Roman - Tracker Supp
Fri Jul 26, 2019 9:28 am
Forum: PDF-XChange Editor
Topic: Auto Recovery do not work
Replies: 5
Views: 226

Re: Auto Recovery do not work

Hi hafeesh, If you get Blue screen (BSOD), there is no guarantee that the data the application has written to a file will be actually stored to the disk. Because Windows could be unable to flush system file cache buffers to disk. This is probably the reason why you do not get auto-recovery file afte...
by Roman - Tracker Supp
Fri Jul 19, 2019 2:58 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory Exception - 64 bit
Replies: 8
Views: 997

Re: Memory Exception - 64 bit

doesn't setting those values essentially make the 64-bit process operate much like a 32-bit process in the way of potential memory consumption (or lack thereof)? Yes, this will prevent your application from using memory addresses over 2 GB. was that the suggested resolution to the issue or does tha...
by Roman - Tracker Supp
Wed Jul 17, 2019 3:56 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory Exception - 64 bit
Replies: 8
Views: 997

Re: Memory Exception - 64 bit

Hello Greg C, Can you provide a minimal sample application that reproduces this issue (along with the EMF file)? Also can you please run the following command from Visual Studio Command Prompt: editbin /LARGEADDRESSAWARE:NO /HIGHENTROPYVA:NO <your application exe file> This command will modify the e...
by Roman - Tracker Supp
Mon Jul 08, 2019 7:23 am
Forum: PDF-XChange Editor
Topic: PDF-XChange hangs while twain scanning
Replies: 4
Views: 202

Re: PDF-XChange hangs while twain scanning

Thank you Alex.
We have started investigation on this issue.

Does portable PDF-XChange Editor work with your datasource?
by Roman - Tracker Supp
Fri Jul 05, 2019 7:17 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange hangs while twain scanning
Replies: 4
Views: 202

Re: PDF-XChange hangs while twain scanning

Hello Alexander,
A few questions please:
What is the process name this interaction runs in? Is it PDFXEdit.exe or PDFXHost*.exe?
Do you run 64-bit or 32-bit PDF-X Editor?
Do you provide your data source module of the same bitness as the PDF-X Editor is?
by Roman - Tracker Supp
Wed Jun 05, 2019 9:09 pm
Forum: PDF-XChange Editor
Topic: Issue with saving files in Fedora with PDFXEdit 6 running on Wine
Replies: 16
Views: 1720

Re: Issue with saving files in Fedora with PDFXEdit 6 running on Wine

The Editor starts OK under Wine in Wayland session using Wayland reference compositor (Weston) instead of Gnome default compositor (Mutter). However the Editor UI still works unreliably (windows resizing, mouse pointer position sometimes is unrelated to the point actually clicked, etc.). So most lik...
by Roman - Tracker Supp
Wed Jun 05, 2019 8:28 pm
Forum: PDF-XChange Editor
Topic: Issue with saving files in Fedora with PDFXEdit 6 running on Wine
Replies: 16
Views: 1720

Re: Issue with saving files in Fedora with PDFXEdit 6 running on Wine

Hi ArchStanton,

Please try to select XOrg for your login session (instead of Wayland, which is default in Fedora 30):
image.png
by Roman - Tracker Supp
Thu Apr 11, 2019 5:15 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 699

Re: Thanks for the new version (3.30)...

Thanks, now I understand.
As of the new directories - they are for our new enhanced OCR (optical character recognition) engine. Thanks for your interest. :)
by Roman - Tracker Supp
Wed Apr 10, 2019 5:44 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 699

Re: Thanks for the new version (3.30)...

May I know why do you need to pack the Editor DLL? Please notice that packing has some drawbacks - increased memory consumption as module memory pages cannot be shared with other processes running this module, increased memory consumption as the module pages are not backed by the module file, increa...
by Roman - Tracker Supp
Tue Apr 09, 2019 9:54 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 699

Re: Thanks for the new version (3.30)...

Hi Puffolino,
What is your Windows version?
Can you please send me your packed DLL? You can use Tracker Software File Service to upload the file. Just let me know the path you have uploaded it to.
by Roman - Tracker Supp
Mon Apr 08, 2019 11:11 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 699

Re: Thanks for the new version (3.30)...

Hello Puffolino,
What UPX options do you use to pack?
What kind of issue do you have with the packed DLL?
by Roman - Tracker Supp
Wed Apr 03, 2019 5:48 pm
Forum: PDF-XChange Drivers API SDK
Topic: 'exception: _com_error...' debug message
Replies: 3
Views: 1066

Re: 'exception: _com_error...' debug message

Hello, 1. How much time (approximately) does it take to get this exception since you execute your code? 2. Please try to execute (assuming you installed the Driver API SDK to the default directory): "%ProgramFiles%\Tracker Software\PDF-XChange 7 API\pdfSaver.exe" /show This should open pdfSaver conf...
by Roman - Tracker Supp
Mon Apr 01, 2019 11:31 pm
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 5103

Re: NULL Pointer to Info Interface

The build will be available on our official website, as usual. No, you do not have to change anything, this feature should work transparently. However the correct work is not guaranteed for all SDK interfaces. Some interfaces are too low level to make them available for late-binding (IDispatch-based...
by Roman - Tracker Supp
Mon Apr 01, 2019 11:04 pm
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 5103

Re: NULL Pointer to Info Interface

Hello Greg,

We have included this "feature" (or better - workaround) in the upcoming build 330 of the Editor. It will be available in the next few days.
by Roman - Tracker Supp
Wed Feb 27, 2019 10:38 am
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 12313

Re: Lite Driver Registry

Hi Timothy,
Please see here.
:mrgreen:
by Roman - Tracker Supp
Sat Dec 29, 2018 6:50 pm
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 5103

Re: NULL Pointer to Info Interface

Hello Greg, As a preliminary estimation, this feature should be finished by the end of January. But it will require extensive testing to make sure our SDK interfaces remain backward compatible and do not break existing client software, as the feature will affect a lot of the interfaces. Most probabl...
by Roman - Tracker Supp
Fri Dec 21, 2018 11:51 am
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 5103

Re: NULL Pointer to Info Interface

Hello Greg, So when you say you "have recreated the issue", which issue exactly have you been able to recreate? We meant the NULL pointer issue. Based on our tests this occurs because PowerBuilder COM wrapping runtime does not support IUnknown based interfaces, only IDispatch based interfaces are su...
by Roman - Tracker Supp
Wed Oct 17, 2018 12:44 am
Forum: PDF-XChange Print Drivers
Topic: Printing from Excel 2010 creates page breaks after every column
Replies: 4
Views: 1300

Re: Printing from Excel 2010 creates page breaks after every column

Hello Joerg,

We have reproduced the issue. I will investigate it and come back with some resolution soon.
by Roman - Tracker Supp
Tue Oct 16, 2018 1:24 am
Forum: PDF-XChange Editor
Topic: Hardware Duplex scan does not scan duplex
Replies: 30
Views: 1654

Re: Hardware Duplex scan does not scan duplex

Hi Timur,
Thanks for your detailed report. Please see your E-mail for further steps.
by Roman - Tracker Supp
Tue Oct 09, 2018 8:54 pm
Forum: PDF-XChange Editor
Topic: Hardware Duplex scan does not scan duplex
Replies: 30
Views: 1654

Re: Hardware Duplex scan does not scan duplex

Hello Timur, Unfortunately I ran into the next culprit today. Trying to scan double sided pages at 200 DPI via TWAIN it turns out that once I try more than 5 pages (=10 sides) XChange does not import the pages from TWAIN anymore. 1. Assuming that: - you are still using 64-bit PDF-X Editor of build 3...
by Roman - Tracker Supp
Tue Jul 24, 2018 9:12 pm
Forum: PDF-XChange Core API SDK
Topic: Exception when calling Core Api from a Thread
Replies: 4
Views: 1359

Re: Exception when calling Core Api from a Thread

Hello mmasood, The problem occurs because you try to call PDF-XChange SDK interface method (IPXC_Inst::GetExtension) from a COM apartment that is different from the one PXC_Inst in created in. Cross-apartment call requires marshalling and PDF-XChange SDK interfaces are generally not marshallable. Sp...
by Roman - Tracker Supp
Wed Jun 27, 2018 11:20 pm
Forum: PDF-XChange Core API SDK
Topic: Compilation Warnings
Replies: 3
Views: 1379

Re: Compilation Warnings

Hello, We use TLB (COM Type Library) format as a universal description of our SDK interfaces. Most programming environments can translate TLB into their own native representation but the complete translation is not possible for all languages due to limitations of some languages. In your case .NET TL...
by Roman - Tracker Supp
Thu May 17, 2018 5:28 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 2108

Re: Windows 10 - Orphan Drivers not cleaned up.

Hello sooprcow,
Can we arrange a remote debug session on one of your machines that has this issue?
See here for details.
by Roman - Tracker Supp
Fri May 04, 2018 9:42 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 2108

Re: Windows 10 - Orphan Drivers not cleaned up.

Hi sooprcow,
We will try to reproduce the issue and figure out further steps on this.
by Roman - Tracker Supp
Mon Apr 09, 2018 9:51 pm
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 2461

Re: Almost empty pages in a few minutes

Hello Blackhole,
Please install the latest release of PDF-XChange Editor (build 324.3).
by Roman - Tracker Supp
Tue Apr 03, 2018 12:39 am
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 2461

Re: Almost empty pages in a few minutes

Hello Blackhole, Thanks for the dump. We need mode detailed information about the Editor faulted state. Please unpack the attached pxe_dump.zip into an empty folder. You will get 2 files: procdump.exe (an utility to make advanced memory dumps, it is certified and signed by Microsoft) pxe_dump.cmd - ...
by Roman - Tracker Supp
Sat Mar 31, 2018 12:15 am
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 2461

Re: Almost empty pages in a few minutes

Hello Blackhole, Please send us a memory dump of the Editor process when you experience this issue next time. To do this open Windows Task Manager (press Ctrl+Shift+Esc ), locate PDFXEdit.exe process ( Processes tab), right-click the process and select " Create Dump File ". Then send us the resultin...
by Roman - Tracker Supp
Fri Mar 23, 2018 7:27 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 12313

Re: Lite Driver Registry

Sorry, Jeff, you have to wait until build 325. This update was not included in the final 324.3 build.
Build 325 is preliminary scheduled for April.
I have just tested the latest build snapshot of the Lite driver - /SetOptions "Save.RunApp=false" works ok.
by Roman - Tracker Supp
Thu Mar 15, 2018 5:40 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Chris, could we arrange a remote debug session?
See here for details.
by Roman - Tracker Supp
Wed Mar 14, 2018 10:49 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Hi Chris,
Can you check if the 32-bit Editor has this problem?
No need to reinstall, just download the portable version here - it is 32-bit.
by Roman - Tracker Supp
Tue Mar 13, 2018 10:27 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Hello claude vidal,
Does scanning from applications other than PDF-X Editor or the Canon's utility work for you?
by Roman - Tracker Supp
Tue Mar 13, 2018 3:54 am
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Hello claude vidal, We currently supply a more recent version of TWAIN DSM DLL (v. 2.3). It was supposed to resolve some issues with scanning while maintaining backward compatibility with previous TWAIN versions. But we have got several user reports that some old scanners work incorrectly with this ...
by Roman - Tracker Supp
Tue Mar 13, 2018 1:41 am
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Hello claude vidal,
Just to clarify - did you ever experience that scanning freeze before you removed twain*.dll from the Editor installation directory?
by Roman - Tracker Supp
Sun Mar 11, 2018 9:04 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Hello claude vidal,
Do you have this problem with 32-bit or 64-bit Editor?
claude vidal wrote:So what's the best option?
Please try to remove twain32.dll and twain64.dll from the Editor installation directory.
If this does not help please let us know - we might need to arrange a remote debug session.
by Roman - Tracker Supp
Sun Mar 11, 2018 8:58 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Hi Horst,
We appreciate your feedback. Thank you for your help in making our products better.
Glad to know you have no problems with scanner anymore.
by Roman - Tracker Supp
Sat Mar 10, 2018 10:31 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 4072

Re: Version 7 32 bit freezes when scanning

Hi Horst,
So the next Editor build was still causing scanning freeze with your old scanner?
It is strange as we removed that twaindsm32.dll from the installer. Could you please verify there is no twaindsm32.dll in the Editor installation directory?
by Roman - Tracker Supp
Thu Mar 01, 2018 9:13 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 12313

Re: Lite Driver Registry

Hi Jeff, It appeared that support for /SetOptions was disabled in the Lite edition of the printer. I was unaware of this, sorry. The good news is that we have selectively re-enabled this feature in the latest 324.3 build of the Lite printer. Specifically, Lite edition now supports /SetOptions for th...
by Roman - Tracker Supp
Thu Feb 22, 2018 8:14 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 12313

Re: Lite Driver Registry

By default (unless you select a custom installation directory) pdfSaverL is located here:

Code: Select all

"%ProgramFiles%\Tracker Software\PDF-XChange Lite\pdfSaverL.exe"
jeffp wrote: So what you are saying is run the installer, and then run pdfSaveL.exe
Correct.
by Roman - Tracker Supp
Thu Feb 22, 2018 7:59 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 12313

Re: Lite Driver Registry

PNAME is an option of the printer installer, while /SetOptions is an option of the printer utility process (pdfSaverL.exe).
To use pdfSaverL.exe you must have the printer installed.
by Roman - Tracker Supp
Thu Feb 22, 2018 5:49 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 12313

Re: Lite Driver Registry

Hi Jeff,
You have to correct the pdfSaver command above according to your custom printer name:

Code: Select all

"%ProgramFiles%\Tracker Software\PDF-XChange Lite\pdfSaverL.exe" /SetOptions "Save.RunApp=false" /Printer "FileCenter PDF Printer 7"
by Roman - Tracker Supp
Tue Feb 13, 2018 6:40 pm
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 4421

Re: Editor v7 doesn't work on Linux + Wine

Just a short feedback. I created a separate 32-bit WINE environment (~/.wine32) as suggested in post no. 12 above and installed PDF Tools (including PDF-XChange Editor and PDF-XChange Printer Lite) in it, using the .zip/.exe installation file. So far everything is working as it is supposed to do. :...
by Roman - Tracker Supp
Tue Feb 13, 2018 2:51 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Printer as a Wine application
Replies: 2
Views: 659

Re: PDF-XChange Printer as a Wine application

Hello Don_Pedro,
WINE does not support Windows printer drivers.
by Roman - Tracker Supp
Sun Feb 11, 2018 7:18 pm
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 4421

Re: Editor v7 doesn't work on Linux + Wine

There is just one thing that seems weird to me. The error message starts with "Unhandled exception: page fault on read access to 0x00000000 in 64-bit code (0x00000001804b7e99)." However, PDF XChange Editor is installed in the virtual (x86) program directory for 32-bit applications (see log file) He...
by Roman - Tracker Supp
Wed Feb 07, 2018 1:02 am
Forum: PDF-XChange Editor
Topic: Install error 2203
Replies: 10
Views: 939

Re: Install error 2203

Hi ctwist,
You can attach the file zipped (i.e. as a .ZIP archive).
by Roman - Tracker Supp
Wed Jan 31, 2018 5:29 pm
Forum: PDF-XChange Editor SDK
Topic: ExecuteJS seems to stop my application closing...
Replies: 23
Views: 1780

Re: ExecuteJS seems to stop my application closing...

Hello dconner,
Please make sure all calls of IPXV_Inst.Init in your code pair with with IPXV_Inst.Shutdown.
by Roman - Tracker Supp
Sun Jan 28, 2018 7:48 pm
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 4421

Re: Editor v7 doesn't work on Linux + Wine

What do you mean saying "stopped working"? You got back the same issue with sticky notes?
ArchStanton wrote:Not even deleting ~/.wine32 and re-running the commands above made it work.
Please also make sure that all WINE service processes are stopped.