Search found 258 matches

by Roman - Tracker Supp
Thu Apr 11, 2019 5:15 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 449

Re: Thanks for the new version (3.30)...

Thanks, now I understand.
As of the new directories - they are for our new enhanced OCR (optical character recognition) engine. Thanks for your interest. :)
by Roman - Tracker Supp
Wed Apr 10, 2019 5:44 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 449

Re: Thanks for the new version (3.30)...

May I know why do you need to pack the Editor DLL? Please notice that packing has some drawbacks - increased memory consumption as module memory pages cannot be shared with other processes running this module, increased memory consumption as the module pages are not backed by the module file, increa...
by Roman - Tracker Supp
Tue Apr 09, 2019 9:54 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 449

Re: Thanks for the new version (3.30)...

Hi Puffolino,
What is your Windows version?
Can you please send me your packed DLL? You can use Tracker Software File Service to upload the file. Just let me know the path you have uploaded it to.
by Roman - Tracker Supp
Mon Apr 08, 2019 11:11 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 449

Re: Thanks for the new version (3.30)...

Hello Puffolino,
What UPX options do you use to pack?
What kind of issue do you have with the packed DLL?
by Roman - Tracker Supp
Wed Apr 03, 2019 5:48 pm
Forum: PDF-XChange Drivers API SDK
Topic: 'exception: _com_error...' debug message
Replies: 1
Views: 653

Re: 'exception: _com_error...' debug message

Hello, 1. How much time (approximately) does it take to get this exception since you execute your code? 2. Please try to execute (assuming you installed the Driver API SDK to the default directory): "%ProgramFiles%\Tracker Software\PDF-XChange 7 API\pdfSaver.exe" /show This should open pdfSaver conf...
by Roman - Tracker Supp
Mon Apr 01, 2019 11:31 pm
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 4636

Re: NULL Pointer to Info Interface

The build will be available on our official website, as usual. No, you do not have to change anything, this feature should work transparently. However the correct work is not guaranteed for all SDK interfaces. Some interfaces are too low level to make them available for late-binding (IDispatch-based...
by Roman - Tracker Supp
Mon Apr 01, 2019 11:04 pm
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 4636

Re: NULL Pointer to Info Interface

Hello Greg,

We have included this "feature" (or better - workaround) in the upcoming build 330 of the Editor. It will be available in the next few days.
by Roman - Tracker Supp
Wed Feb 27, 2019 10:38 am
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 11254

Re: Lite Driver Registry

Hi Timothy,
Please see here.
:mrgreen:
by Roman - Tracker Supp
Sat Dec 29, 2018 6:50 pm
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 4636

Re: NULL Pointer to Info Interface

Hello Greg, As a preliminary estimation, this feature should be finished by the end of January. But it will require extensive testing to make sure our SDK interfaces remain backward compatible and do not break existing client software, as the feature will affect a lot of the interfaces. Most probabl...
by Roman - Tracker Supp
Fri Dec 21, 2018 11:51 am
Forum: PDF-XChange Editor SDK
Topic: NULL Pointer to Info Interface
Replies: 23
Views: 4636

Re: NULL Pointer to Info Interface

Hello Greg, So when you say you "have recreated the issue", which issue exactly have you been able to recreate? We meant the NULL pointer issue. Based on our tests this occurs because PowerBuilder COM wrapping runtime does not support IUnknown based interfaces, only IDispatch based interfaces are su...
by Roman - Tracker Supp
Wed Oct 17, 2018 12:44 am
Forum: PDF-XChange Print Drivers
Topic: Printing from Excel 2010 creates page breaks after every column
Replies: 4
Views: 992

Re: Printing from Excel 2010 creates page breaks after every column

Hello Joerg,

We have reproduced the issue. I will investigate it and come back with some resolution soon.
by Roman - Tracker Supp
Tue Oct 16, 2018 1:24 am
Forum: PDF-XChange Editor
Topic: Hardware Duplex scan does not scan duplex
Replies: 30
Views: 1192

Re: Hardware Duplex scan does not scan duplex

Hi Timur,
Thanks for your detailed report. Please see your E-mail for further steps.
by Roman - Tracker Supp
Tue Oct 09, 2018 8:54 pm
Forum: PDF-XChange Editor
Topic: Hardware Duplex scan does not scan duplex
Replies: 30
Views: 1192

Re: Hardware Duplex scan does not scan duplex

Hello Timur, Unfortunately I ran into the next culprit today. Trying to scan double sided pages at 200 DPI via TWAIN it turns out that once I try more than 5 pages (=10 sides) XChange does not import the pages from TWAIN anymore. 1. Assuming that: - you are still using 64-bit PDF-X Editor of build 3...
by Roman - Tracker Supp
Tue Jul 24, 2018 9:12 pm
Forum: PDF-XChange Core API SDK
Topic: Exception when calling Core Api from a Thread
Replies: 2
Views: 996

Re: Exception when calling Core Api from a Thread

Hello mmasood, The problem occurs because you try to call PDF-XChange SDK interface method (IPXC_Inst::GetExtension) from a COM apartment that is different from the one PXC_Inst in created in. Cross-apartment call requires marshalling and PDF-XChange SDK interfaces are generally not marshallable. Sp...
by Roman - Tracker Supp
Wed Jun 27, 2018 11:20 pm
Forum: PDF-XChange Core API SDK
Topic: Compilation Warnings
Replies: 3
Views: 1057

Re: Compilation Warnings

Hello, We use TLB (COM Type Library) format as a universal description of our SDK interfaces. Most programming environments can translate TLB into their own native representation but the complete translation is not possible for all languages due to limitations of some languages. In your case .NET TL...
by Roman - Tracker Supp
Thu May 17, 2018 5:28 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 1632

Re: Windows 10 - Orphan Drivers not cleaned up.

Hello sooprcow,
Can we arrange a remote debug session on one of your machines that has this issue?
See here for details.
by Roman - Tracker Supp
Fri May 04, 2018 9:42 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 1632

Re: Windows 10 - Orphan Drivers not cleaned up.

Hi sooprcow,
We will try to reproduce the issue and figure out further steps on this.
by Roman - Tracker Supp
Mon Apr 09, 2018 9:51 pm
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 1906

Re: Almost empty pages in a few minutes

Hello Blackhole,
Please install the latest release of PDF-XChange Editor (build 324.3).
by Roman - Tracker Supp
Tue Apr 03, 2018 12:39 am
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 1906

Re: Almost empty pages in a few minutes

Hello Blackhole, Thanks for the dump. We need mode detailed information about the Editor faulted state. Please unpack the attached pxe_dump.zip into an empty folder. You will get 2 files: procdump.exe (an utility to make advanced memory dumps, it is certified and signed by Microsoft) pxe_dump.cmd - ...
by Roman - Tracker Supp
Sat Mar 31, 2018 12:15 am
Forum: PDF-XChange Editor
Topic: Almost empty pages in a few minutes
Replies: 33
Views: 1906

Re: Almost empty pages in a few minutes

Hello Blackhole, Please send us a memory dump of the Editor process when you experience this issue next time. To do this open Windows Task Manager (press Ctrl+Shift+Esc ), locate PDFXEdit.exe process ( Processes tab), right-click the process and select " Create Dump File ". Then send us the resultin...
by Roman - Tracker Supp
Fri Mar 23, 2018 7:27 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 11254

Re: Lite Driver Registry

Sorry, Jeff, you have to wait until build 325. This update was not included in the final 324.3 build.
Build 325 is preliminary scheduled for April.
I have just tested the latest build snapshot of the Lite driver - /SetOptions "Save.RunApp=false" works ok.
by Roman - Tracker Supp
Thu Mar 15, 2018 5:40 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Chris, could we arrange a remote debug session?
See here for details.
by Roman - Tracker Supp
Wed Mar 14, 2018 10:49 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hi Chris,
Can you check if the 32-bit Editor has this problem?
No need to reinstall, just download the portable version here - it is 32-bit.
by Roman - Tracker Supp
Tue Mar 13, 2018 10:27 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hello claude vidal,
Does scanning from applications other than PDF-X Editor or the Canon's utility work for you?
by Roman - Tracker Supp
Tue Mar 13, 2018 3:54 am
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hello claude vidal, We currently supply a more recent version of TWAIN DSM DLL (v. 2.3). It was supposed to resolve some issues with scanning while maintaining backward compatibility with previous TWAIN versions. But we have got several user reports that some old scanners work incorrectly with this ...
by Roman - Tracker Supp
Tue Mar 13, 2018 1:41 am
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hello claude vidal,
Just to clarify - did you ever experience that scanning freeze before you removed twain*.dll from the Editor installation directory?
by Roman - Tracker Supp
Sun Mar 11, 2018 9:04 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hello claude vidal,
Do you have this problem with 32-bit or 64-bit Editor?
claude vidal wrote:So what's the best option?
Please try to remove twain32.dll and twain64.dll from the Editor installation directory.
If this does not help please let us know - we might need to arrange a remote debug session.
by Roman - Tracker Supp
Sun Mar 11, 2018 8:58 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hi Horst,
We appreciate your feedback. Thank you for your help in making our products better.
Glad to know you have no problems with scanner anymore.
by Roman - Tracker Supp
Sat Mar 10, 2018 10:31 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hi Horst,
So the next Editor build was still causing scanning freeze with your old scanner?
It is strange as we removed that twaindsm32.dll from the installer. Could you please verify there is no twaindsm32.dll in the Editor installation directory?
by Roman - Tracker Supp
Thu Mar 01, 2018 9:13 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 11254

Re: Lite Driver Registry

Hi Jeff, It appeared that support for /SetOptions was disabled in the Lite edition of the printer. I was unaware of this, sorry. The good news is that we have selectively re-enabled this feature in the latest 324.3 build of the Lite printer. Specifically, Lite edition now supports /SetOptions for th...
by Roman - Tracker Supp
Thu Feb 22, 2018 8:14 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 11254

Re: Lite Driver Registry

By default (unless you select a custom installation directory) pdfSaverL is located here:

Code: Select all

"%ProgramFiles%\Tracker Software\PDF-XChange Lite\pdfSaverL.exe"
jeffp wrote: So what you are saying is run the installer, and then run pdfSaveL.exe
Correct.
by Roman - Tracker Supp
Thu Feb 22, 2018 7:59 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 11254

Re: Lite Driver Registry

PNAME is an option of the printer installer, while /SetOptions is an option of the printer utility process (pdfSaverL.exe).
To use pdfSaverL.exe you must have the printer installed.
by Roman - Tracker Supp
Thu Feb 22, 2018 5:49 pm
Forum: PDF-XChange Drivers API SDK
Topic: Lite Driver Registry
Replies: 38
Views: 11254

Re: Lite Driver Registry

Hi Jeff,
You have to correct the pdfSaver command above according to your custom printer name:

Code: Select all

"%ProgramFiles%\Tracker Software\PDF-XChange Lite\pdfSaverL.exe" /SetOptions "Save.RunApp=false" /Printer "FileCenter PDF Printer 7"
by Roman - Tracker Supp
Tue Feb 13, 2018 6:40 pm
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 3567

Re: Editor v7 doesn't work on Linux + Wine

Just a short feedback. I created a separate 32-bit WINE environment (~/.wine32) as suggested in post no. 12 above and installed PDF Tools (including PDF-XChange Editor and PDF-XChange Printer Lite) in it, using the .zip/.exe installation file. So far everything is working as it is supposed to do. :...
by Roman - Tracker Supp
Tue Feb 13, 2018 2:51 am
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Printer as a Wine application
Replies: 2
Views: 556

Re: PDF-XChange Printer as a Wine application

Hello Don_Pedro,
WINE does not support Windows printer drivers.
by Roman - Tracker Supp
Sun Feb 11, 2018 7:18 pm
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 3567

Re: Editor v7 doesn't work on Linux + Wine

There is just one thing that seems weird to me. The error message starts with "Unhandled exception: page fault on read access to 0x00000000 in 64-bit code (0x00000001804b7e99)." However, PDF XChange Editor is installed in the virtual (x86) program directory for 32-bit applications (see log file) He...
by Roman - Tracker Supp
Wed Feb 07, 2018 1:02 am
Forum: PDF-XChange Editor
Topic: Install error 2203
Replies: 10
Views: 699

Re: Install error 2203

Hi ctwist,
You can attach the file zipped (i.e. as a .ZIP archive).
by Roman - Tracker Supp
Wed Jan 31, 2018 5:29 pm
Forum: PDF-XChange Editor SDK
Topic: ExecuteJS seems to stop my application closing...
Replies: 23
Views: 1334

Re: ExecuteJS seems to stop my application closing...

Hello dconner,
Please make sure all calls of IPXV_Inst.Init in your code pair with with IPXV_Inst.Shutdown.
by Roman - Tracker Supp
Sun Jan 28, 2018 7:48 pm
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 3567

Re: Editor v7 doesn't work on Linux + Wine

What do you mean saying "stopped working"? You got back the same issue with sticky notes?
ArchStanton wrote:Not even deleting ~/.wine32 and re-running the commands above made it work.
Please also make sure that all WINE service processes are stopped.
by Roman - Tracker Supp
Sat Jan 27, 2018 3:44 am
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 3567

Re: Editor v7 doesn't work on Linux + Wine

Hello ArchStanton, Our tests show there should be no such problems with 32-bit editor in WINE 3.0. If you still have issues with 32-bit editor please try using native 32-bit WINE environment. To create this environment do the following command (you can use an arbitrary path instead of ~/.wine32): WI...
by Roman - Tracker Supp
Mon Jan 15, 2018 6:36 pm
Forum: PDF-XChange Editor
Topic: Save AS hang on 100% for 20 sec
Replies: 19
Views: 1171

Re: Save AS hang on 100% for 20 sec

Hi k.leroy metallindustri as, Do you see any CPU, disk or network activity of to the Editor process during this hang? You can use Windows Task Manager (Ctrl+Shift+Esc) or Windows Resource monitor (perfmon.exe /res) to inspect the Editor activity. If you do not see any kind of these activities please...
by Roman - Tracker Supp
Wed Jan 10, 2018 5:58 pm
Forum: PDF-XChange Editor SDK
Topic: ExecuteJS seems to stop my application closing...
Replies: 23
Views: 1334

Re: ExecuteJS seems to stop my application closing...

Hi Simon, Can you then provide a memory dump of your hung application? To do this (assuming you run Windows 7 or later) Open Windows Task Manager (Ctrl+Shift+Esc), locate your application process (either on Processes or Details tab), right-click it and select "Create dump file". You will get a windo...
by Roman - Tracker Supp
Tue Jan 09, 2018 6:27 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Lite V7 => CPU SOLVED
Replies: 22
Views: 1026

Re: PDF-XChange Lite V7 => CPU SOLVED

Hello Ovg,
Thank you for the feedback and you are right - I forgot to mention that Print spooler service needs to be restarted after that registry change.
I will update my previous post.
by Roman - Tracker Supp
Tue Jan 09, 2018 8:51 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Lite V7 => CPU SOLVED
Replies: 22
Views: 1026

Re: PDF-XChange Lite V7 => CPU SOLVED

Hi All, The issue has been resolved (assuming all the reported cases are caused by the problem we managed to reproduce). As a temporary workaround please delete the registry value "Default DevMode" under the key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<printer name>" (e.g...
by Roman - Tracker Supp
Mon Jan 08, 2018 7:16 pm
Forum: PDF-XChange Core API SDK
Topic: Crash on Application Exit
Replies: 21
Views: 1561

Re: Crash on Application Exit

Hi Wayne,
Here it is. Please replace the original SDK DLLs with ones from the attached ZIP.
Actually for your VB6 application you need only 32-bit SDK DLL (PDFXCoreAPI.x86.dll).
Please let us know the outcome.
by Roman - Tracker Supp
Sat Jan 06, 2018 5:04 am
Forum: PDF-XChange Editor SDK
Topic: ExecuteJS seems to stop my application closing...
Replies: 23
Views: 1334

Re: ExecuteJS seems to stop my application closing...

Hi Simon,
This issue is in our top list. We will come with a solution next week.
by Roman - Tracker Supp
Sat Jan 06, 2018 4:59 am
Forum: PDF-XChange Core API SDK
Topic: Crash on Application Exit
Replies: 21
Views: 1561

Re: Crash on Application Exit

Hi,
The issue has been resolved. As this is a blocking issue for you we can provide an out-of-order build of the Core API SDK on Monday.
by Roman - Tracker Supp
Sat Dec 30, 2017 2:14 am
Forum: PDF-XChange Editor
Topic: Editor v7 doesn't work on Linux + Wine
Replies: 37
Views: 3567

Re: Editor v7 doesn't work on Linux + Wine

Hi ArchStanton, Editor 7.0.323.2 works in WINE 1.9.20 or newer (this is not the minimal compatible WINE version - just the version we tested the Editor in). Can you update your WINE? No need to upgrade the entire Ubuntu, just add WINE repository to the Ubuntu package manager and update to the latest...
by Roman - Tracker Supp
Thu Dec 28, 2017 10:37 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hi Horst,
Thanks, we had! :)
I hope your Christmas holidays were full of peace and joy.

As of the routine :) - unfortunately at the moment of your report we were on a late pre-release stage and could not integrate the fix for this issue.
But it will definitely be available in the next build.
by Roman - Tracker Supp
Wed Dec 20, 2017 6:03 pm
Forum: PDF-XChange Editor
Topic: Version 7 32 bit freezes when scanning
Replies: 38
Views: 3119

Re: Version 7 32 bit freezes when scanning

Hi Horst,
Glad that this resolved the issue. :)
I have sent you an e-mail, please reply with your TeamViewer credentials and the preferred time for the remote session.