Search found 34 matches

by geeffland
Mon Jan 07, 2019 6:20 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

OK, now I still have the 100% scaling but the cursor is small again.

Any ideas?
by geeffland
Fri Jan 04, 2019 6:48 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

Windows 10 had decided on 125% scaling for the 4k monitor and 100% for others. I changed it back to 100% scaling on the 4k monitor and signed out and logged back in with 100% scaling and the cursor looks better.

Thanks,
Greg
by geeffland
Fri Jan 04, 2019 6:40 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

Maybe I spoke too soon. Now I am having the small cursors again. Any ideas of what could change between the install time and now that made the cursors shrink again? Windows 10 Scaling?? Seems like I had this happen on a previous version also, where new install worked, then a day or two later it was ...
by geeffland
Thu Jan 03, 2019 7:47 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

So far 328.1 appears to be scaling the cursor correctly.

I am using "System Scale" and "Regular" cursor size. (Windows 10 64 bit)

Thanks,
Greg
by geeffland
Wed Dec 12, 2018 3:41 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

I have tried the accessibility cursor size, and all sizes appear to show the same really small cursor. Tried changing, closing PDF XChange Editor, reopen, still no change. I'll post an image of the cursor size with only 1080 monitors connected. This picture is from a 1080p monitor while hooked to th...
by geeffland
Tue Dec 04, 2018 3:13 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

I have not powered off/on the monitor but I have noticed when at my home office (no 4K monitor) that the mouse cursor is still very small even on a 1080p 24" monitor. I'll check sometime also with just the laptop screen by itself.
by geeffland
Mon Dec 03, 2018 3:10 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

I exited DisplayFusion (but didn't restart). The mouse cursor stayed small. Changing the Accessibility settings didn't change the size of the cursor either. Just to make sure, the cursor size is only small inside the PDF viewing area. For toolbars, bookmarks, etc. it is ok. Also other programs don't...
by geeffland
Tue Nov 20, 2018 2:03 pm
Forum: PDF-XChange Editor
Topic: Mouse cursor on UHD (4K) display too small or even disappears
Replies: 44
Views: 2910

Re: Mouse cursor on UHD (4K) display too small or even disappears

I have build 327.1 installed, multiple monitors with a larger 4K monitor in the mix with Scaling set to 125% on the 4k monitor only. The Hand cursor and Select Comments cursors are still extremely small. The Select Text cursor when off of text is extremely small, but when I move the mouse over text ...
by geeffland
Mon Aug 25, 2014 12:30 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

I don't think I am allowed to allow remote access for non-employees. Plus if the only way to fix it is to see it disabled you would have to login for multiple days until it just disappeared (which it did again today... was there end of day Friday, gone today). Maybe a separate way to re-install the ...
by geeffland
Wed Aug 20, 2014 9:19 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

I would have to check. Not sure I can let a non-employee remote control my computer. I am however willing to dig for whatever logs or other debug information that would be helpful.
by geeffland
Wed Aug 20, 2014 8:56 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

The last download and reinstall was about a month ago... I will download build 309 and assuming it works will keep track each day to help narrow down why it might be disappearing.
by geeffland
Wed Aug 20, 2014 4:17 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

The ZIP file was redownloaded from your site. The toolbar was showing up for a while but sometime over the last month it has been lost again...
by geeffland
Wed Aug 20, 2014 12:36 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

It does not show up in either Word or Excel, not in the list as disabled and not in the COM Add-ins screen.

Thanks,
Greg
by geeffland
Tue Aug 19, 2014 2:52 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

My PDF XChange toolbars have disappeared again from all Office 2013 products... Any suggested way to determine why they keep disappearing?

Thanks,
Greg
by geeffland
Thu Jul 24, 2014 2:56 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

So far the toolbars are showing up. I have had them before on this PC so I will keep an eye on it and see if they disappear again. But so far uninstalling 2012 Pro and Editor, reboot, reinstall from same ZIP file has worked. I will post back here if they disappear.

Thanks,
Greg
by geeffland
Thu Jul 24, 2014 2:36 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

I used the PDF XChange PRO 308.2 ZIP installer from your website. I will try again to uninstall, reboot, close all office apps, and reinstall.
by geeffland
Thu Jul 24, 2014 2:31 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Re: Toolbars not showing up in Office 2013 (PRO build 308.2)

FYI,

I am also using Windows 8.1 Update 1 (64 bit).

In the add-ins screen the PDF XChange add-in does not even show up. It also does not show up under any category using the "Manage" and "Go" buttons

Greg
by geeffland
Wed Jul 23, 2014 6:23 pm
Forum: Office2PDF & MS Office Addin
Topic: Toolbars not showing up in Office 2013 (PRO build 308.2)
Replies: 19
Views: 9276

Toolbars not showing up in Office 2013 (PRO build 308.2)

In Office 2013 the PDF XChange toolbar does not show up (Excel 2013, Word 2013, etc.)

I have uninstalled and reinstalled already...

Thanks,
Greg
by geeffland
Mon Jun 02, 2014 7:29 pm
Forum: PDF-XChange Editor
Topic: PDF Hyperlinks in browser plugin don't work
Replies: 11
Views: 1732

Re: PDF Hyperlinks in browser plugin don't work

Any idea on when this fits into the priority list for getting fixed? This one issue is a show-stopper for us upgrading our internal versions from version 4 to version 5 since it makes out internal documentation unusable.

Thanks,
Greg
by geeffland
Thu May 08, 2014 1:17 pm
Forum: PDF-XChange Editor
Topic: PDF Hyperlinks in browser plugin don't work
Replies: 11
Views: 1732

Re: PDF Hyperlinks in browser plugin don't work

Did a fix for this issue get put into PDF XChange Pro 5.0.273.2 released on Apr 17 2014? or how can I know when it is fixed?
by geeffland
Fri Mar 28, 2014 2:57 pm
Forum: PDF-XChange Editor
Topic: PDF Hyperlinks in browser plugin don't work
Replies: 11
Views: 1732

Re: PDF Hyperlinks in browser plugin don't work

I have already updated to the latest release and the issue still happens [see post above from Thu Mar 27, 2014 2:24 pm] Opening them from your desktop is not the same as accessing them from a website. When opening from a website the browser downloads a copy into your temporary folder then shows that...
by geeffland
Fri Mar 28, 2014 1:53 pm
Forum: PDF-XChange Editor
Topic: PDF Hyperlinks in browser plugin don't work
Replies: 11
Views: 1732

Re: PDF Hyperlinks in browser plugin don't work

Here are 2 pdf files that have relative links to each other. (Created in PDF-XChange 2012 Pro, but that doesn't matter for this demo) 1) Put these 2 files in a website somewhere (local or internet), make sure they are in the same directory. 2) Using either ie or firefox with the PDF XChange plugin e...
by geeffland
Thu Mar 27, 2014 8:24 pm
Forum: PDF-XChange Editor
Topic: PDF Hyperlinks in browser plugin don't work
Replies: 11
Views: 1732

Re: PDF Hyperlinks in browser plugin don't work

I uninstalled all versions of PDF XChange, and reinstalled PDF XChange Pro 5.0.273.2 which includes Editor V 3.0 Build 307.2.

The problem still persists in this version.
by geeffland
Thu Mar 27, 2014 7:05 pm
Forum: PDF-XChange Editor
Topic: PDF Hyperlinks in browser plugin don't work
Replies: 11
Views: 1732

PDF Hyperlinks in browser plugin don't work

Relative links in PDFs don't work in the Editor plug-in for ie or Firefox. The exact same documents work when forced to use PDF-XChange Viewer plugin 2.5.210.0 in firefox or using Adobe's Acrobat plugin. If I open the containing folder it is the AppData\Local\temp folder and if I then copy the linke...
by geeffland
Wed Feb 20, 2013 2:39 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF xChange Viewer Printing issues
Replies: 1
Views: 883

PDF xChange Viewer Printing issues

I am currently using Version 2.5 (Build 204.0) Pro. This behavior has been seen in previous versions as well. On previous cases it had proprietary information so I could not send in a sample. Basically this PDF looks fine in both PDF xChange Viewer and Adobe Reader. However when printing (in this ca...
by geeffland
Mon Sep 19, 2011 2:03 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Re: Colors incorrect when printing Word graphics

Just downloaded and installed 4.0198 and tried the problem posted in this thread. The new build still does not create the yellow or pattern shaded portion of that diagram. [Included 7z file of PDF created with build 198.] Also note that the revision notes only go up to build 4.0196 on the website, s...
by geeffland
Mon Sep 12, 2011 1:28 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Re: Colors incorrect when printing Word graphics

Will the next new build include a fix for this issue?
by geeffland
Mon Sep 12, 2011 1:17 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Re: Colors incorrect when printing Word graphics

Any update these past 2 weeks? Has the build been planned? Has a fix been identified?
by geeffland
Mon Aug 29, 2011 5:02 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Re: Colors incorrect when printing Word graphics

Any update on this issue? or is there somewhere else I can follow the support request ticket?
by geeffland
Tue Aug 02, 2011 2:30 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Re: Colors incorrect when printing Word graphics

Thanks! That is what I was seeing as well.
by geeffland
Tue Aug 02, 2011 1:09 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Re: Colors incorrect when printing Word graphics

The originally posted zip should contain the docx file and the pdf from PDF XChange. Let me know if there is a problem with it.
by geeffland
Mon Aug 01, 2011 8:42 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Re: Colors incorrect when printing Word graphics

I updated by print driver to build 197 and it printed the same way. I also did a "Save as PDF" from Word 2007 directly. This did portray the colors correctly. I have included the PDF from Save as PDF here. Hopefully this will help debug the issue.
graphics print test-ms.pdf
(93.41 KiB) Downloaded 208 times
Thanks,
Greg
by geeffland
Mon Aug 01, 2011 7:56 pm
Forum: Office2PDF & MS Office Addin
Topic: Colors incorrect when printing Word graphics
Replies: 15
Views: 4341

Colors incorrect when printing Word graphics

I have a case where some yellow word graphics are printing clear and some shaded areas are also printing clear. Included is a test document and its resulting pdf (Word 2007 docx). Any way to get these to print the shading or yellow color?
graphics print test.zip
(82.65 KiB) Downloaded 205 times
Thanks,
Greg
by geeffland
Thu Jul 07, 2011 2:59 pm
Forum: Office2PDF & MS Office Addin
Topic: Save as Dialog behind Word
Replies: 1
Views: 1536

Save as Dialog behind Word

We have a few people that when using the PDF XChange add-in for Word 2007, use "Convert To PDF" and everything works fine, except that the Save As Dialog shows up behind Word in Windows 7. The taskbar item does flash but the user originally thought it was locking up since the dialog never appeared (...