Search found 3612 matches

by Ivan - Tracker Software
Mon Apr 12, 2021 3:22 pm
Forum: PDF-XChange Editor
Topic: Toolbar Color Buttons
Replies: 1
Views: 91

Re: Toolbar Color Buttons

Can you check what color profile is associated with your monitor?
If you can, would be nice if you zip and send us the content of your "c:\WINDOWS\system32\spool\drivers\color" folder.
by Ivan - Tracker Software
Wed Mar 17, 2021 10:32 pm
Forum: PDF-XChange Editor
Topic: Bug in the redaction functionality
Replies: 1
Views: 89

Re: Bug in the redaction functionality

It is a bug in Adobe Acrobat which does not handle Redaction annotation as it is declared by the PDF Specification.
The workaround is just to open properties of redaction annotation in Acrobat before applying it.
by Ivan - Tracker Software
Thu Mar 11, 2021 11:42 pm
Forum: PDF-XChange Editor
Topic: Disable pencil drawings grouping SOLVED
Replies: 7
Views: 692

Re: Disable pencil drawings grouping SOLVED

The portable version will not look into the registry for settings - it uses and stores settings in the "settings.dat" file. You can change this option in a different way which is common for both installed and portable versions. Open JavaScript console (shortcut Ctrl+J), type the following command ap...
by Ivan - Tracker Software
Mon Mar 08, 2021 11:05 pm
Forum: PDF-XChange Print Drivers
Topic: Image downsampling
Replies: 10
Views: 575

Re: Image downsampling

The first looks show a possible reason for such effect. The original image (from the very first post) has a dimension of 976 x 681 pixels. The image received by PDF-XChange is 979 x 683 pixes - a little bit scaled. And please note, this scaling is not done by PDF-XChange -- the image is received fro...
by Ivan - Tracker Software
Tue Feb 16, 2021 9:09 pm
Forum: PDF-XChange Editor
Topic: PDF Lifespan Tool?
Replies: 3
Views: 128

Re: PDF Lifespan Tool?

Standard PDF protection does not allow that. For your purpose, you have to protect your files using one of the DRM protection systems. Many PDF viewers, including PDF-XChange Editor, can open files protected by FileOpen DRM, but you have to use their system to create such files. Also, in the near fu...
by Ivan - Tracker Software
Tue Feb 16, 2021 5:44 am
Forum: PDF-XChange Editor
Topic: 2 regression bugs in version 9 compared to 8 (mouse pointers and stylus writing)
Replies: 17
Views: 1010

Re: 2 regression bugs in version 9 compared to 8 (mouse pointers and stylus writing)

We have found a way to fix the issue with the cursor size. The fix will be included in the next build.
by Ivan - Tracker Software
Sat Jan 30, 2021 2:10 am
Forum: PDF-XChange Editor
Topic: 2 regression bugs in version 9 compared to 8 (mouse pointers and stylus writing)
Replies: 17
Views: 1010

Re: 2 regression bugs in version 9 compared to 8 (mouse pointers and stylus writing)

Sorry that you are experiencing issues with V9. In regard the issue #1. What value you have for the option "UI Scale for screen resolution..." in Preferences->General? If it is "System scale" can you please try if other options will work for you? (Please note, application restart is required when th...
by Ivan - Tracker Software
Wed Jan 27, 2021 6:28 pm
Forum: PDF-XChange Editor
Topic: Disappearing content SOLVED
Replies: 3
Views: 195

Re: Disappearing content SOLVED

I'm afraid we cannot help you here as we do not provide support for the cracked version of our products, and we are not responsible for the consequences of using modified applications. We recommend you to download and install products only from the official sources and do not modify them. Only in th...
by Ivan - Tracker Software
Fri Jan 22, 2021 6:41 pm
Forum: PDF-XChange Editor
Topic: Non OCR in 9
Replies: 7
Views: 488

Re: Non OCR in 9

Please try build 9.0.351 released yesterday where the issue should be fixed.
by Ivan - Tracker Software
Tue Jan 19, 2021 12:40 am
Forum: PDF-XChange Editor
Topic: Disappearing content SOLVED
Replies: 3
Views: 195

Re: Version 9 is now available SOLVED

To @nicksson -- can you please create a memory dump of the Editor process via Windows Task Manager, zip it, and send us.
Here is a KB saying how to send us files: https://www.tracker-software.com/knowle ... le-service
by Ivan - Tracker Software
Thu Dec 17, 2020 2:10 am
Forum: PDF-XChange Editor
Topic: How to (automatically) sign a time sheet using JavaScript
Replies: 5
Views: 478

Re: How to (automatically) sign a time sheet using JavaScript

Report object is not a Document object, and it does not contain addField method.
You will get a Document object as a result of rep.open function call, then you can use addField.

P.S. Second parameter of addField function should be a field type, and I'm afraid "Frankfurt" is not one of them.
by Ivan - Tracker Software
Wed Oct 14, 2020 4:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Hotkey issue
Replies: 2
Views: 331

Re: Hotkey issue

Most likely you have an application that intercepts this Ctrl+Shift+S shortcut for making an area screenshot.
Please check your installed apps.
by Ivan - Tracker Software
Wed Sep 30, 2020 9:44 pm
Forum: PDF-XChange Print Drivers
Topic: Profiles - Some changes are not recognized
Replies: 8
Views: 2645

Re: Profiles - Some changes are not recognized

Fixed. The fix will be included in the next build.
by Ivan - Tracker Software
Tue Sep 29, 2020 6:56 pm
Forum: PDF-XChange Editor
Topic: Form with dynamic QR code
Replies: 5
Views: 568

Re: Form with dynamic QR code

What is interesting, your document works just fine in Adobe Acrobat, but in Adobe Acrobat Reader is shows a gray rectangle instead of the barcode. But most interesting thing is that the behavior of the Reader is 100% the same with a barcode field created by Adobe Acrobat. And comparing two fields de...
by Ivan - Tracker Software
Thu Sep 24, 2020 12:41 am
Forum: PDF-XChange Viewer (End Users)
Topic: Javascript: "copy current file to printer"
Replies: 4
Views: 3867

Re: Javascript: "copy current file to printer"

You can try to use doc.print method instead.
by Ivan - Tracker Software
Fri Sep 18, 2020 8:06 pm
Forum: PDF-XChange Editor
Topic: Adding new standard or custom metadata fields to PDF files
Replies: 1
Views: 3804

Re: Adding new standard or custom metadata fields to PDF files

Hi, while technically it easy to implement what you propose, it will not solve the issue. First of all, because it will rely on the application's built-in namespaces/schemas. There is another way. It is more complicated but more reliable. The Editor supports custom XMP panels which can be created fo...
by Ivan - Tracker Software
Fri Sep 18, 2020 4:47 pm
Forum: PDF-XChange Editor
Topic: Form with dynamic QR code
Replies: 5
Views: 568

Re: Form with dynamic QR code

Does your barcode field have a size that expressed in round number of inches? Like 2 inches by 2 inches, for example.
If that's true, please try to resize that barcode field a bit to have these numbers not round and check if that helps.
by Ivan - Tracker Software
Tue Sep 08, 2020 10:02 pm
Forum: PDF-XChange Editor
Topic: Color management FOGRA39 / FOGRA29
Replies: 1
Views: 1161

Re: Color management FOGRA39 / FOGRA29

If you have ICC files for these profiles, just put them into the "c:\WINDOWS\system32\spool\drivers\color" folder and the Editor will catch them.
by Ivan - Tracker Software
Fri Sep 04, 2020 5:14 pm
Forum: PDF-XChange Editor SDK
Topic: Acroform object not refreshed after adding fields SOLVED
Replies: 10
Views: 520

Re: Acroform object not refreshed after adding fields SOLVED

Yes, there is an issue with updating HasAcroform property, we will fix it. But in any case, I would recommend to use if (axPXV_Control1.Inst.ActiveDoc.CoreDoc.AcroForm.FieldsCount != 0) { ... } instead of HasAcroform as this property may become true even if there are no form fields in the document. ...
by Ivan - Tracker Software
Tue Sep 01, 2020 11:25 pm
Forum: PDF-XChange Print Drivers
Topic: [ISSUE] wrong or even forbidden characters in filenames when using the macro %[DocName].
Replies: 6
Views: 534

Re: [ISSUE] wrong or even forbidden characters in filenames when using the macro %[DocName].

Thanks for your report.
The issue is found and fixed. Fix will be available in the next build.

As a workaround for now, please uncheck the option "Strip Path from Document Name".
by Ivan - Tracker Software
Wed Jul 29, 2020 8:52 pm
Forum: PDF-XChange Editor
Topic: Text Boxes With Black Background: Cursor Disappears SOLVED
Replies: 5
Views: 582

Re: Text Boxes With Black Background: Cursor Disappears SOLVED

Thanks for the report. Will fix in a next build
by Ivan - Tracker Software
Mon Apr 06, 2020 9:13 pm
Forum: PDF-XChange Editor
Topic: PDF content disappear after a period of time not been used SOLVED
Replies: 18
Views: 1619

Re: PDF content disappear after a period of time not been used SOLVED

Myself, I have the impression that it is probably a rendering problem.
No, it is not a rendering issue.

Unfortunately, the installed application was altered (possible reasons are: hardware issue, malware, or you are a victim of software piracy) and we cannot guarantee its correct behavior.
by Ivan - Tracker Software
Wed Mar 25, 2020 4:48 pm
Forum: PDF-XChange Editor
Topic: Document Security Settings
Replies: 1
Views: 294

Re: Document Security Settings

It is not document security that does not allow to modify the document, but the limitation of Adobe Reader which is not able to edit documents and shows that in this way.
by Ivan - Tracker Software
Wed Feb 26, 2020 8:58 pm
Forum: PDF-XChange Editor
Topic: Printing issue on Canon printer
Replies: 5
Views: 831

Re: Printing issue on Canon printer

Can you please provide us with a sample document where the problem is reproducible and scan of a printed page would be helpful.
If you know the driver version, that would be helpful as well.
Having that we will try to solve the problem asap.
by Ivan - Tracker Software
Wed Feb 12, 2020 2:38 am
Forum: PDF-XChange Editor
Topic: Borderless printer margins
Replies: 10
Views: 1153

Re: Borderless printer margins

Thanks,

I fixed the issue. The fix will be available in the next build.
by Ivan - Tracker Software
Wed Feb 12, 2020 1:40 am
Forum: PDF-XChange Viewer (End Users)
Topic: Thin horizontal lines on pages SOLVED
Replies: 4
Views: 1819

Re: Thin horizontal lines on pages SOLVED

I believe the issue is related to stroke adjust feature, and it never was implemented in the Viewer.
But the Editor should work just fine here.
by Ivan - Tracker Software
Wed Feb 05, 2020 2:20 am
Forum: PDF-XChange Editor
Topic: Printing to specific page size without scaling
Replies: 13
Views: 1550

Re: Printing to specific page size without scaling

Can you send us any of these documents you have the problem with? Or at least one problematic page.
You can use my email to send a document.
by Ivan - Tracker Software
Tue Feb 04, 2020 11:53 pm
Forum: PDF-XChange Editor
Topic: Printing to specific page size without scaling
Replies: 13
Views: 1550

Re: Printing to specific page size without scaling

Can you please check that absolutely the same printer drivers version in both cases when it works and not? I suspect that the Postscript driver might be the issue. The Editor prints using Windows GDI API, and in case of transparent or masked images there might be an issue with Postscript drivers, an...
by Ivan - Tracker Software
Mon Feb 03, 2020 11:04 pm
Forum: PDF-XChange Editor
Topic: Printing to specific page size without scaling
Replies: 13
Views: 1550

Re: Printing to specific page size without scaling

Can you please send us screenshot of your Editor's print dialog with selected printer and desired options set (even if it 'hangs' you can make a screenshot), and exact printer model and used driver?
by Ivan - Tracker Software
Tue Dec 24, 2019 4:25 pm
Forum: PDF-XChange Print Drivers
Topic: Jump in Cyrillic letters in printing docx-to-pdf
Replies: 4
Views: 1121

Re: Jump in Cyrillic letters in printing docx-to-pdf

The issue is fixed and the fix will be included in a build 336 we are planning to release on January 6.
by Ivan - Tracker Software
Wed Oct 30, 2019 3:46 pm
Forum: PDF-XChange Editor
Topic: Printing progress window
Replies: 6
Views: 1070

Re: Printing progress window

Sorry, I forgot to mention that you have to make this registry changes when the process pdfSaver.exe is not run, so, please kill it first.
by Ivan - Tracker Software
Mon Oct 28, 2019 1:51 pm
Forum: PDF-XChange Editor
Topic: Printing progress window
Replies: 6
Views: 1070

Re: Printing progress window

If you want to hide the progress dialog, please add DWORD value named i.ShowProgress into the registry by path HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange Standard\pdfSaver , and set its value to 1. Or create a .reg file with the following content: Windows Registry Editor Version 5.00 [H...
by Ivan - Tracker Software
Mon Oct 07, 2019 7:06 am
Forum: PDF-XChange Viewer (End Users)
Topic: PDFex Vulnerability
Replies: 5
Views: 1609

Re: PDFex Vulnerability

PDF Tools were not affected. In build history for the Editor, we mentioned this fix, but we were not allowed to provide more details about the vulnerability at that moment.
by Ivan - Tracker Software
Tue Sep 24, 2019 10:12 am
Forum: PDF-XChange Editor
Topic: Newline breaks XFDF-import SOLVED
Replies: 17
Views: 3200

Re: Newline breaks XFDF-import SOLVED

Fixed. The fix will be included in the next build.
by Ivan - Tracker Software
Tue Sep 10, 2019 12:36 am
Forum: PDF-XChange Editor
Topic: Properties pane
Replies: 54
Views: 6380

Re: Properties pane

Thanks for the file. Will try to reproduce the issue.
by Ivan - Tracker Software
Fri Sep 06, 2019 4:25 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 29
Views: 2730

Re: Color management Issue

Strictly speaking, the Editor renders everything correct, except print preview. The problem is in your monitor profile. Here is a short explanation of how we get this yellowish color: original fill color of the rectangle is 95.3% of gray . As the working space is RGB, we convert this color to RGB us...
by Ivan - Tracker Software
Thu Sep 05, 2019 8:12 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 29
Views: 2730

Re: Color management Issue

Thanks for the files! Can you please also let me know what color profile is associated with your monitor?
For example, screenshot of Preferences -> Color Management dialog will show the current monitor profile when "Default" preset is selected.
by Ivan - Tracker Software
Wed Sep 04, 2019 9:56 pm
Forum: PDF-XChange Editor
Topic: Properties pane
Replies: 54
Views: 6380

Re: Properties pane

when i.Top (or i.Left) has 4,294,967,295‬ ($ffffffff) value or similar huge value it is absolutely ok as this number is treated by the Editor as a signed value, and actually represents relatively small negative value. Also, when any of these values are absent, it just means that these values have va...
by Ivan - Tracker Software
Wed Sep 04, 2019 5:46 pm
Forum: PDF-XChange Editor
Topic: All white image after paste to Wordpad and Paint.net
Replies: 17
Views: 2419

Re: All white image after paste to Wordpad and Paint.net

The Editor puts DIB, DIB V5, and PNG into the clipboard, and then pasting application choose which format to use. Unfortunately, most applications do not support transparency in DIB format (guess due to historical reason) and if PNG is not supported or ignored, there will be the effect you described...
by Ivan - Tracker Software
Wed Sep 04, 2019 4:01 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 29
Views: 2730

Re: Color management Issue

In that topic, you posted only the images, but not your PDF. Can you please post it here or send me by email?
And your profiles for the monitor.
by Ivan - Tracker Software
Wed Sep 04, 2019 3:39 pm
Forum: PDF-XChange Editor
Topic: Image smoothing cannot be turned off
Replies: 36
Views: 3773

Re: Image smoothing cannot be turned off

The reason why images are copied 'smoothed' because we copy 'transformed' image, not the original one.
For example, when an image is rotated by 45 degrees, copied one will be rotated too.

We will add a command to copy an image as is, as we have for editing.
by Ivan - Tracker Software
Wed Sep 04, 2019 12:24 am
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 29
Views: 2730

Re: Color management Issue

To be precise, in this particular case the difference between Acrobat and PDF-XChange is because the Editor renders in CMYK, while Acrobat renders in RGB color space. To get the same result, please set the option "Preferences -> Page Display -> Rendering -> Default transparency blending color space"...
by Ivan - Tracker Software
Tue Sep 03, 2019 8:04 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 29
Views: 2730

Re: Color management Issue

You are right in time :) We are in the middle of reworking our color management and already have some promising results.
You can see here how your sample is rendered with your profile and your settings now.

These changes will not be included in build 333 but must be in 334 if everything will be ok.
by Ivan - Tracker Software
Tue Sep 03, 2019 6:18 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange Editor renders wipeout incorrectly.
Replies: 58
Views: 6863

Re: PDF-Xchange Editor renders wipeout incorrectly.

Stroke adjusting intended to adjust line position and thickness to let it fill full pixels, as you may know. By the specification (section "10.7.5 Automatic stroke adjustment" of PDF 2.0 spec): ... The thickness shall be as near as possible to the requested line width — no more than half a pixel dif...
by Ivan - Tracker Software
Tue Sep 03, 2019 5:45 pm
Forum: PDF-XChange Editor
Topic: Proper support for sub-pixel rendering (Cleartype)
Replies: 15
Views: 1902

Re: Proper support for sub-pixel rendering (Cleartype)

I provided sample documents earlier in this thread:
sorry, I missed it
by Ivan - Tracker Software
Tue Sep 03, 2019 3:33 pm
Forum: PDF-XChange Editor
Topic: Proper support for sub-pixel rendering (Cleartype)
Replies: 15
Views: 1902

Re: Proper support for sub-pixel rendering (Cleartype)

Can you please send us a sample document with such issue?
by Ivan - Tracker Software
Tue Sep 03, 2019 3:22 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange Editor renders wipeout incorrectly.
Replies: 58
Views: 6863

Re: PDF-Xchange Editor renders wipeout incorrectly.

There still is the problem of stroke adjusted lines not being anti-aliased, though. Yes, unfortunately, we did not fix this issue yet. I also wonder how point (PT) and pixels correlate at various DPI settings? At 96 dpi Editor seems to use about 30-50% more pixels than what is set for pt strength o...
by Ivan - Tracker Software
Sat Aug 31, 2019 1:09 am
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 1545

Re: Secure Printing / Print Driver Override with Xerox

Unfortunately, I cannot reproduce the issue on Windows 7 x64 :( Job has absolutely the same settings I set from the Editor before printing a document. Can you please if the latest build 332 has the same issue on your side? Nothing was changed in this build in regards to communication with printers, ...
by Ivan - Tracker Software
Thu Aug 29, 2019 4:10 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 1545

Re: Secure Printing / Print Driver Override with Xerox

Not yet -- been busy with the new build we released this week. I'm planning to work with the issue today or tomorrow and will let you know the result.