Search found 3601 matches

by Ivan - Tracker Software
Wed Oct 14, 2020 4:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Hotkey issue
Replies: 2
Views: 119

Re: Hotkey issue

Most likely you have an application that intercepts this Ctrl+Shift+S shortcut for making an area screenshot.
Please check your installed apps.
by Ivan - Tracker Software
Wed Sep 30, 2020 9:44 pm
Forum: PDF-XChange Print Drivers
Topic: Profiles - Some changes are not recognized
Replies: 8
Views: 2215

Re: Profiles - Some changes are not recognized

Fixed. The fix will be included in the next build.
by Ivan - Tracker Software
Tue Sep 29, 2020 6:56 pm
Forum: PDF-XChange Editor
Topic: Form with dynamic QR code
Replies: 5
Views: 411

Re: Form with dynamic QR code

What is interesting, your document works just fine in Adobe Acrobat, but in Adobe Acrobat Reader is shows a gray rectangle instead of the barcode. But most interesting thing is that the behavior of the Reader is 100% the same with a barcode field created by Adobe Acrobat. And comparing two fields de...
by Ivan - Tracker Software
Thu Sep 24, 2020 12:41 am
Forum: PDF-XChange Viewer (End Users)
Topic: Javascript: "copy current file to printer"
Replies: 4
Views: 3601

Re: Javascript: "copy current file to printer"

You can try to use doc.print method instead.
by Ivan - Tracker Software
Fri Sep 18, 2020 8:06 pm
Forum: PDF-XChange Editor
Topic: Adding new standard or custom metadata fields to PDF files
Replies: 1
Views: 3698

Re: Adding new standard or custom metadata fields to PDF files

Hi, while technically it easy to implement what you propose, it will not solve the issue. First of all, because it will rely on the application's built-in namespaces/schemas. There is another way. It is more complicated but more reliable. The Editor supports custom XMP panels which can be created fo...
by Ivan - Tracker Software
Fri Sep 18, 2020 4:47 pm
Forum: PDF-XChange Editor
Topic: Form with dynamic QR code
Replies: 5
Views: 411

Re: Form with dynamic QR code

Does your barcode field have a size that expressed in round number of inches? Like 2 inches by 2 inches, for example.
If that's true, please try to resize that barcode field a bit to have these numbers not round and check if that helps.
by Ivan - Tracker Software
Tue Sep 08, 2020 10:02 pm
Forum: PDF-XChange Editor
Topic: Color management FOGRA39 / FOGRA29
Replies: 1
Views: 1054

Re: Color management FOGRA39 / FOGRA29

If you have ICC files for these profiles, just put them into the "c:\WINDOWS\system32\spool\drivers\color" folder and the Editor will catch them.
by Ivan - Tracker Software
Fri Sep 04, 2020 5:14 pm
Forum: PDF-XChange Editor SDK
Topic: Acroform object not refreshed after adding fields SOLVED
Replies: 10
Views: 265

Re: Acroform object not refreshed after adding fields SOLVED

Yes, there is an issue with updating HasAcroform property, we will fix it. But in any case, I would recommend to use if (axPXV_Control1.Inst.ActiveDoc.CoreDoc.AcroForm.FieldsCount != 0) { ... } instead of HasAcroform as this property may become true even if there are no form fields in the document. ...
by Ivan - Tracker Software
Tue Sep 01, 2020 11:25 pm
Forum: PDF-XChange Print Drivers
Topic: [ISSUE] wrong or even forbidden characters in filenames when using the macro %[DocName].
Replies: 6
Views: 272

Re: [ISSUE] wrong or even forbidden characters in filenames when using the macro %[DocName].

Thanks for your report.
The issue is found and fixed. Fix will be available in the next build.

As a workaround for now, please uncheck the option "Strip Path from Document Name".
by Ivan - Tracker Software
Wed Jul 29, 2020 8:52 pm
Forum: PDF-XChange Editor
Topic: Text Boxes With Black Background: Cursor Disappears SOLVED
Replies: 5
Views: 378

Re: Text Boxes With Black Background: Cursor Disappears SOLVED

Thanks for the report. Will fix in a next build
by Ivan - Tracker Software
Mon Apr 06, 2020 9:13 pm
Forum: PDF-XChange Editor
Topic: PDF content disappear after a period of time not been used SOLVED
Replies: 18
Views: 1157

Re: PDF content disappear after a period of time not been used SOLVED

Myself, I have the impression that it is probably a rendering problem.
No, it is not a rendering issue.

Unfortunately, the installed application was altered (possible reasons are: hardware issue, malware, or you are a victim of software piracy) and we cannot guarantee its correct behavior.
by Ivan - Tracker Software
Wed Mar 25, 2020 4:48 pm
Forum: PDF-XChange Editor
Topic: Document Security Settings
Replies: 1
Views: 202

Re: Document Security Settings

It is not document security that does not allow to modify the document, but the limitation of Adobe Reader which is not able to edit documents and shows that in this way.
by Ivan - Tracker Software
Wed Feb 26, 2020 8:58 pm
Forum: PDF-XChange Editor
Topic: Printing issue on Canon printer
Replies: 5
Views: 691

Re: Printing issue on Canon printer

Can you please provide us with a sample document where the problem is reproducible and scan of a printed page would be helpful.
If you know the driver version, that would be helpful as well.
Having that we will try to solve the problem asap.
by Ivan - Tracker Software
Wed Feb 12, 2020 2:38 am
Forum: PDF-XChange Editor
Topic: Borderless printer margins
Replies: 10
Views: 903

Re: Borderless printer margins

Thanks,

I fixed the issue. The fix will be available in the next build.
by Ivan - Tracker Software
Wed Feb 12, 2020 1:40 am
Forum: PDF-XChange Viewer (End Users)
Topic: Thin horizontal lines on pages SOLVED
Replies: 4
Views: 1432

Re: Thin horizontal lines on pages SOLVED

I believe the issue is related to stroke adjust feature, and it never was implemented in the Viewer.
But the Editor should work just fine here.
by Ivan - Tracker Software
Wed Feb 05, 2020 2:20 am
Forum: PDF-XChange Editor
Topic: Printing to specific page size without scaling
Replies: 13
Views: 1199

Re: Printing to specific page size without scaling

Can you send us any of these documents you have the problem with? Or at least one problematic page.
You can use my email to send a document.
by Ivan - Tracker Software
Tue Feb 04, 2020 11:53 pm
Forum: PDF-XChange Editor
Topic: Printing to specific page size without scaling
Replies: 13
Views: 1199

Re: Printing to specific page size without scaling

Can you please check that absolutely the same printer drivers version in both cases when it works and not? I suspect that the Postscript driver might be the issue. The Editor prints using Windows GDI API, and in case of transparent or masked images there might be an issue with Postscript drivers, an...
by Ivan - Tracker Software
Mon Feb 03, 2020 11:04 pm
Forum: PDF-XChange Editor
Topic: Printing to specific page size without scaling
Replies: 13
Views: 1199

Re: Printing to specific page size without scaling

Can you please send us screenshot of your Editor's print dialog with selected printer and desired options set (even if it 'hangs' you can make a screenshot), and exact printer model and used driver?
by Ivan - Tracker Software
Tue Dec 24, 2019 4:25 pm
Forum: PDF-XChange Print Drivers
Topic: Jump in Cyrillic letters in printing docx-to-pdf
Replies: 4
Views: 887

Re: Jump in Cyrillic letters in printing docx-to-pdf

The issue is fixed and the fix will be included in a build 336 we are planning to release on January 6.
by Ivan - Tracker Software
Wed Oct 30, 2019 3:46 pm
Forum: PDF-XChange Editor
Topic: Printing progress window
Replies: 6
Views: 916

Re: Printing progress window

Sorry, I forgot to mention that you have to make this registry changes when the process pdfSaver.exe is not run, so, please kill it first.
by Ivan - Tracker Software
Mon Oct 28, 2019 1:51 pm
Forum: PDF-XChange Editor
Topic: Printing progress window
Replies: 6
Views: 916

Re: Printing progress window

If you want to hide the progress dialog, please add DWORD value named i.ShowProgress into the registry by path HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange Standard\pdfSaver , and set its value to 1. Or create a .reg file with the following content: Windows Registry Editor Version 5.00 [H...
by Ivan - Tracker Software
Mon Oct 07, 2019 7:06 am
Forum: PDF-XChange Viewer (End Users)
Topic: PDFex Vulnerability
Replies: 5
Views: 1404

Re: PDFex Vulnerability

PDF Tools were not affected. In build history for the Editor, we mentioned this fix, but we were not allowed to provide more details about the vulnerability at that moment.
by Ivan - Tracker Software
Tue Sep 24, 2019 10:12 am
Forum: PDF-XChange Editor
Topic: Newline breaks XFDF-import SOLVED
Replies: 17
Views: 2644

Re: Newline breaks XFDF-import SOLVED

Fixed. The fix will be included in the next build.
by Ivan - Tracker Software
Tue Sep 10, 2019 12:36 am
Forum: PDF-XChange Editor
Topic: Properties pane
Replies: 54
Views: 5559

Re: Properties pane

Thanks for the file. Will try to reproduce the issue.
by Ivan - Tracker Software
Fri Sep 06, 2019 4:25 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 22
Views: 2083

Re: Color management Issue

Strictly speaking, the Editor renders everything correct, except print preview. The problem is in your monitor profile. Here is a short explanation of how we get this yellowish color: original fill color of the rectangle is 95.3% of gray . As the working space is RGB, we convert this color to RGB us...
by Ivan - Tracker Software
Thu Sep 05, 2019 8:12 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 22
Views: 2083

Re: Color management Issue

Thanks for the files! Can you please also let me know what color profile is associated with your monitor?
For example, screenshot of Preferences -> Color Management dialog will show the current monitor profile when "Default" preset is selected.
by Ivan - Tracker Software
Wed Sep 04, 2019 9:56 pm
Forum: PDF-XChange Editor
Topic: Properties pane
Replies: 54
Views: 5559

Re: Properties pane

when i.Top (or i.Left) has 4,294,967,295‬ ($ffffffff) value or similar huge value it is absolutely ok as this number is treated by the Editor as a signed value, and actually represents relatively small negative value. Also, when any of these values are absent, it just means that these values have va...
by Ivan - Tracker Software
Wed Sep 04, 2019 5:46 pm
Forum: PDF-XChange Editor
Topic: All white image after paste to Wordpad and Paint.net
Replies: 17
Views: 2059

Re: All white image after paste to Wordpad and Paint.net

The Editor puts DIB, DIB V5, and PNG into the clipboard, and then pasting application choose which format to use. Unfortunately, most applications do not support transparency in DIB format (guess due to historical reason) and if PNG is not supported or ignored, there will be the effect you described...
by Ivan - Tracker Software
Wed Sep 04, 2019 4:01 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 22
Views: 2083

Re: Color management Issue

In that topic, you posted only the images, but not your PDF. Can you please post it here or send me by email?
And your profiles for the monitor.
by Ivan - Tracker Software
Wed Sep 04, 2019 3:39 pm
Forum: PDF-XChange Editor
Topic: Image smoothing cannot be turned off
Replies: 36
Views: 3299

Re: Image smoothing cannot be turned off

The reason why images are copied 'smoothed' because we copy 'transformed' image, not the original one.
For example, when an image is rotated by 45 degrees, copied one will be rotated too.

We will add a command to copy an image as is, as we have for editing.
by Ivan - Tracker Software
Wed Sep 04, 2019 12:24 am
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 22
Views: 2083

Re: Color management Issue

To be precise, in this particular case the difference between Acrobat and PDF-XChange is because the Editor renders in CMYK, while Acrobat renders in RGB color space. To get the same result, please set the option "Preferences -> Page Display -> Rendering -> Default transparency blending color space"...
by Ivan - Tracker Software
Tue Sep 03, 2019 8:04 pm
Forum: PDF-XChange Editor
Topic: Color management Issue
Replies: 22
Views: 2083

Re: Color management Issue

You are right in time :) We are in the middle of reworking our color management and already have some promising results.
You can see here how your sample is rendered with your profile and your settings now.

These changes will not be included in build 333 but must be in 334 if everything will be ok.
by Ivan - Tracker Software
Tue Sep 03, 2019 6:18 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange Editor renders wipeout incorrectly.
Replies: 58
Views: 5986

Re: PDF-Xchange Editor renders wipeout incorrectly.

Stroke adjusting intended to adjust line position and thickness to let it fill full pixels, as you may know. By the specification (section "10.7.5 Automatic stroke adjustment" of PDF 2.0 spec): ... The thickness shall be as near as possible to the requested line width — no more than half a pixel dif...
by Ivan - Tracker Software
Tue Sep 03, 2019 5:45 pm
Forum: PDF-XChange Editor
Topic: Proper support for sub-pixel rendering (Cleartype)
Replies: 14
Views: 1562

Re: Proper support for sub-pixel rendering (Cleartype)

I provided sample documents earlier in this thread:
sorry, I missed it
by Ivan - Tracker Software
Tue Sep 03, 2019 3:33 pm
Forum: PDF-XChange Editor
Topic: Proper support for sub-pixel rendering (Cleartype)
Replies: 14
Views: 1562

Re: Proper support for sub-pixel rendering (Cleartype)

Can you please send us a sample document with such issue?
by Ivan - Tracker Software
Tue Sep 03, 2019 3:22 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange Editor renders wipeout incorrectly.
Replies: 58
Views: 5986

Re: PDF-Xchange Editor renders wipeout incorrectly.

There still is the problem of stroke adjusted lines not being anti-aliased, though. Yes, unfortunately, we did not fix this issue yet. I also wonder how point (PT) and pixels correlate at various DPI settings? At 96 dpi Editor seems to use about 30-50% more pixels than what is set for pt strength o...
by Ivan - Tracker Software
Sat Aug 31, 2019 1:09 am
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 1238

Re: Secure Printing / Print Driver Override with Xerox

Unfortunately, I cannot reproduce the issue on Windows 7 x64 :( Job has absolutely the same settings I set from the Editor before printing a document. Can you please if the latest build 332 has the same issue on your side? Nothing was changed in this build in regards to communication with printers, ...
by Ivan - Tracker Software
Thu Aug 29, 2019 4:10 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 1238

Re: Secure Printing / Print Driver Override with Xerox

Not yet -- been busy with the new build we released this week. I'm planning to work with the issue today or tomorrow and will let you know the result.
by Ivan - Tracker Software
Thu Aug 15, 2019 6:58 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 1238

Re: Secure Printing / Print Driver Override with Xerox

Thanks for the clarification, will take a look why the problem occurs on Windows 7.
by Ivan - Tracker Software
Wed Aug 14, 2019 3:36 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 1238

Re: Secure Printing / Print Driver Override with Xerox

Hi,

sorry, I'm not sure I understood it correctly - so, on Windows 7 machine when you print from the Editor enabling "Secure Printing..." option in the queue the job does not show "Secure Printing..." but printer defaults?
by Ivan - Tracker Software
Tue Aug 06, 2019 5:51 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 1238

Re: Secure Printing / Print Driver Override with Xerox

That's strange a bit. Unfortunately, I do not have access to the printer with PIN protection, but I did install the Xerox driver, and I did the following: 1. put the printer on Pause 2. Print a document from the Editor with "Secure Print..." as a "Job Type" 3. Now I open a list of jobs (right mouse ...
by Ivan - Tracker Software
Wed Jul 31, 2019 4:22 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory Exception - 64 bit
Replies: 8
Views: 2393

Re: Memory Exception - 64 bit

The problem is with declarations of functions exported from the SDK. For example [DllImport("pxclib40")] public static extern int PXC_AddPage(int pdf, double width, double height, out int page); Type int is 32-bit type, while for 64-bit configuration pdf and page arguments of this function should be...
by Ivan - Tracker Software
Wed May 22, 2019 4:36 pm
Forum: PDF-XChange Editor
Topic: Enhanced OCR not available?
Replies: 20
Views: 6349

Re: Enhanced OCR not available?

*** Can it be that the Enhanced OCR feature does not work in the free/trial version of PDF-XChange Editor or can there be another reason for this ? *** Yes, most likely that the reason. In free version or without a special key, Enhanced OCR plugin works in demo mode for 30 days from the first insta...
by Ivan - Tracker Software
Wed May 15, 2019 11:01 pm
Forum: PDF-XChange Editor
Topic: Enhanced OCR not available?
Replies: 20
Views: 6349

Re: Enhanced OCR not available?

The problem is with "%ProgramFiles%\Tracker Software\Common" folder which is always created no matter of custom location provided during installation. And some functionality in applications which relays on this folder will not properly when a custom location was specified. I accept that is our fault...
by Ivan - Tracker Software
Tue Apr 16, 2019 3:19 pm
Forum: PDF-XChange Editor
Topic: How to set own (number, specific) format? SOLVED
Replies: 9
Views: 2555

Re: How to set own (number, specific) format? SOLVED

One of the ways to do that would be to use the following JavaScript:

Code: Select all

// convert current field value to a number
var n = 1 * event.value;
// format it
event.value = util.printx("999 99", util.printf("%05d", n));
HTH
by Ivan - Tracker Software
Tue Apr 09, 2019 11:22 pm
Forum: PDF-XChange Core API SDK
Topic: Not Getting Changes to Write to File
Replies: 9
Views: 3705

Re: Not Getting Changes to Write to File

Sorry, I missed your post.

You can insert that line before this line in your original code:

Code: Select all

PXC_Rect rect = field.Widget[0].get_Rect();
Or, you can use the current version 8.0.330.0 where the issue is fixed and your code should work as expected without my line.
by Ivan - Tracker Software
Tue Apr 09, 2019 9:09 pm
Forum: PDF-XChange Editor
Topic: Problem with zoom option "Fit Visible"
Replies: 23
Views: 3867

Re: Problem with zoom option "Fit Visible"

Actually, some changes have been made in the latest version (8.0.330.0) to try to change the behavior. Did you try this version?

But I must say, that other PDF apps, like Acrobat, do not preserve fit visible scroll position limitation, but trying to put highlighted item as most centered as possible.
by Ivan - Tracker Software
Mon Mar 11, 2019 9:06 pm
Forum: PDF-XChange Core API SDK
Topic: Not Getting Changes to Write to File
Replies: 9
Views: 3705

Re: Not Getting Changes to Write to File

Thanks for the file. I found where the issue is, and made a fix which will be available in the next build. As a workaround, for now, you can add int nIndex = field.Widget[0].get_IndexOnPage(); as the problem was with the late resolving page for widgets, and, as a result, the field was not properly r...