Search found 207 matches

by Jamie - Tracker Supp
Mon Jan 16, 2012 7:51 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't Send E-mail From Outlook 2010
Replies: 19
Views: 2161

Re: Can't Send E-mail From Outlook 2010

Hi sunads,

Could you tell me if you are using a 64 bit version of either Windows or Office?

Regards,
Jamie.
by Jamie - Tracker Supp
Fri Jan 13, 2012 5:37 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Installer for latest version
Replies: 6
Views: 1011

Re: Installer for latest version

Thanks again Dch48!
:)
by Jamie - Tracker Supp
Wed Jan 11, 2012 11:17 pm
Forum: PDF-XChange Viewer (End Users)
Topic: "negative colours" visualization of image based pdf
Replies: 9
Views: 1860

Re: "negative colours" visualization of image based pdf

Hi Ricaz,

That is odd. I have pasted Magnify.exe in to my Windows 7 search box and the magnifier popped right up! Your Windows installation must be unhappy.

J.
by Jamie - Tracker Supp
Fri Jan 06, 2012 11:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: "negative colours" visualization of image based pdf
Replies: 9
Views: 1860

Re: "negative colours" visualization of image based pdf

Hi Ricaz, This can be done. Simply on the file toolbar choose Edit->Preferences, then select the Accessibility category. Place a check beside "Override Document Colors", select the radio button beside "Use Predefined High-Contrast Color Scheme:" and choose, "Green text on black". This will give you ...
by Jamie - Tracker Supp
Thu Jan 05, 2012 6:45 pm
Forum: PDF-Tools 4
Topic: PDF to MSWord
Replies: 18
Views: 4696

Re: PDF to MSWord

Hi cer,

We are hoping to speak to this challenge with the next version release. We do appreciate your patience.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Jan 05, 2012 6:41 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Text added to document prints as boxes
Replies: 11
Views: 1876

Re: Text added to document prints as boxes

Hi SteepleChase,

We are aware of this challenge and will be releasing a fix for it with our next build, which should be released in about 7-10 days. In the meantime, simply save the document before printing and this should resolve the issue.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Jan 05, 2012 6:39 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Layout of text does not match graphic
Replies: 13
Views: 5984

Re: Layout of text does not match graphic

Hi guebert,

We will have our OCR developer take a look when he returns from vacation next week.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Jan 05, 2012 6:36 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: cropped scanned pdf problem
Replies: 17
Views: 8834

Re: cropped scanned pdf problem

Thanks for your patience!

Regards,
Jamie
by Jamie - Tracker Supp
Wed Jan 04, 2012 4:52 pm
Forum: PDF-XChange Viewer (End Users)
Topic: function request
Replies: 3
Views: 702

Re: function request

Glad to have you onboard!
:D
by Jamie - Tracker Supp
Wed Jan 04, 2012 12:19 am
Forum: PDF-XChange Viewer (End Users)
Topic: Printer Selection
Replies: 1
Views: 511

Re: Printer Selection

Hi Tjakober,

Thanks for your interest in our products but unfortunately they do not function in the fashion you are suggesting.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 8:26 pm
Forum: PDF-XChange Viewer (End Users)
Topic: "Choose paper source by PDF-page" ignored by command line?
Replies: 5
Views: 818

Re: "Choose paper source by PDF-page" ignored by command lin

Hi Emendelson,

The reason you are experiencing this behaviour is because you are forcing the printer settings to default by setting the default switch to "yes".

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 7:52 pm
Forum: PDF-XChange Viewer SDK
Topic: Viewer 2.5.200 Crashes for Drop Downs in secured PDF
Replies: 7
Views: 1639

Re: Viewer 2.5.200 Crashes for Drop Downs in secured PDF

Hi DSSavant,

The release should be within a week to 10 days.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 6:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Where to select font and point size?
Replies: 3
Views: 629

Re: Where to select font and point size?

Hi Mark,

I am glad you have been sorted out and thanks again to you, Bhikkhu.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 6:35 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR Feature
Replies: 9
Views: 5642

Re: OCR Feature

Thanks! We will make sure it gets passed on.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 6:33 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Minimise viewer when last document closed
Replies: 1
Views: 512

Re: Minimise viewer when last document closed

Hi Prafulk,

Thanks for the suggestion. Our product development is user driven so we really appreciate your input. We will pass this on to the development team for them to review.

Thanks again!
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 6:30 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Fonts goes strange
Replies: 2
Views: 626

Re: Fonts goes strange

Thanks Bhikkhu,

Once again you have proved yourself an invaluable resource in this forum and for this you have our thanks. I hope 2012 is an excellent year for you, all the best to your and yours.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 6:27 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Secured PDFs not searchable?
Replies: 1
Views: 549

Re: Secured PDFs not searchable?

Hi Benradu,

This PDF exhibits the same behaviour in every PDF viewer we have tried it with including Adobe reader so we don't believe it's a challenge with our viewer. You might want to contact the creator of the document and make them aware of your concerns.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 6:21 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Increase/decrease font size in comments?
Replies: 6
Views: 927

Re: Increase/decrease font size in comments?

Hi Bob,

This may be something we can look at in the future, but at this time we are applying all our resources to our version 3 release.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Jan 03, 2012 6:16 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-XChange Viewer Version number 3, is there a date...?
Replies: 9
Views: 1680

Re: PDF-XChange Viewer Version number 3, is there a date...?

:) I will guarantee version three will be ready before the world ends!
by Jamie - Tracker Supp
Sat Dec 31, 2011 12:48 am
Forum: PDF-XChange Viewer (End Users)
Topic: PDF showing as having no security measures, but in fact does
Replies: 2
Views: 938

Re: PDF showing as having no security measures, but in fact

Hi Victor,

I have created a ticket to have this investigated by our development team. Ticket # is 1383. We will post here when we have a greater understanding of the challenge.

Regards,
Jamie.
by Jamie - Tracker Supp
Sat Dec 31, 2011 12:40 am
Forum: PDF-XChange Viewer (End Users)
Topic: No update possible with PDF XChange Viewer 2.0 PRO
Replies: 1
Views: 477

Re: No update possible with PDF XChange Viewer 2.0 PRO

Hi gshybrid, If you are recieving this msg it means that there are no update availables. In the case of version 2.0 this is quite true, it has reached the end of it's lifecycle. I recommend upgrading to version 2.5. At this time it is still recieving new builds of fixes and upgrades. I have pasted a...
by Jamie - Tracker Supp
Thu Dec 29, 2011 10:27 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR Feature
Replies: 9
Views: 5642

Re: OCR Feature

Hi Arnold,

I will forward this to our OCR developer and see what he has to say. He will comment here when he has the chance.

Regards,
Jamie.
by Jamie - Tracker Supp
Fri Dec 23, 2011 12:33 am
Forum: PDF-XChange Viewer (End Users)
Topic: Text problem
Replies: 10
Views: 1277

Re: Text problem

:D
by Jamie - Tracker Supp
Fri Dec 23, 2011 12:33 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR module
Replies: 11
Views: 5334

Re: OCR module

Hi Ralf,

The component name for the OCR module when installing via /COMPONENTS option is PDFVOCR. I believe the language switch for it will be "PDFVOCR\eng", "PDFVOCR\fra", "PDFVOCR\deu" and "PDFVOCR\spa".

Regards,
Jamie
by Jamie - Tracker Supp
Thu Dec 22, 2011 7:17 pm
Forum: PDF-XChange Drivers API SDK
Topic: Watermark name
Replies: 5
Views: 2110

Re: Watermark name

Happy Holidays to you as well!!

:)
by Jamie - Tracker Supp
Wed Dec 21, 2011 11:09 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Text problem
Replies: 10
Views: 1277

Re: Text problem

Hi bluknight12,

I was not able to see the black boxes in my preview and your document printed perfectly. I suspect it could be a challenge with your printer driver. What is the make and model of your printer?

Regards,
Jamie.
by Jamie - Tracker Supp
Wed Dec 21, 2011 9:27 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Text problem
Replies: 10
Views: 1277

Re: Text problem

Hi bluknight12,

Could you post an example PDF that exhibits this behavior? Do that and we will be happy to take a look for you.

Regards,
Jamie



If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
by Jamie - Tracker Supp
Tue Dec 20, 2011 11:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No Foxit button in launch bar: competitive tactic?
Replies: 6
Views: 958

Re: No Foxit button in launch bar: competitive tactic?

Hi Bob_sun,

I can definitely put it on the user wish list, but can't make any promises if they will change the implementation. :)

Regards,
Jamie
by Jamie - Tracker Supp
Tue Dec 20, 2011 9:26 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Evernote integration
Replies: 1
Views: 523

Re: Evernote integration

Hi Amer,

Version three will in fact support plug-ins and their use. Once we have that framework in place, things will proceed exactly as you have described.

Thanks for your insight and support.

Regards,
Jamie.
by Jamie - Tracker Supp
Tue Dec 20, 2011 9:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: No Foxit button in launch bar: competitive tactic?
Replies: 6
Views: 958

Re: No Foxit button in launch bar: competitive tactic?

Hi bob_sun, We made the change in question over a year ago. It wasn't due to any competitive tactics. That button was put their as a courtesy to our users for the odd circumstance where we did not support a feature of the PDF they wanted to view. As the number of PDF readers grew, as well as the num...
by Jamie - Tracker Supp
Tue Dec 20, 2011 7:17 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Print several PDF at the same time --> Hieroglyphics
Replies: 10
Views: 1557

Re: Print several PDF at the same time --> Hieroglyphics

Hi Sebastiana,

Have your tried exporting the comments, deleting them, and then re-importing them? Let me know how that goes.

Regards,
Jamie.
by Jamie - Tracker Supp
Sat Dec 17, 2011 12:17 am
Forum: PDF-XChange Viewer (End Users)
Topic: compression / WIA
Replies: 5
Views: 934

Re: compression / WIA

Hi Horst, Glad to have you onboard. Happy holidays! 1. You cannot set the compression on images in the Viewer. This is something that you must do with the PDF-XChange print driver or from your scanner interface where possible (these differ and vary depending on the scanner manufacturer) 2. Twain is ...
by Jamie - Tracker Supp
Tue Dec 13, 2011 7:03 pm
Forum: PDF-XChange Viewer (End Users)
Topic: “Rectangular Link Tool” zero border after reload
Replies: 19
Views: 6839

Re: “Rectangular Link Tool” zero border after reload

Hi Bob_sun,

The re-install would have left your settings intact. Let's try reverting your viewer settings to default and give it another go. Go to Edit->Reset all setting to default, then set everything up and try again. Let us know how it goes.

Regards,
Jamie.
by Jamie - Tracker Supp
Fri Dec 09, 2011 6:14 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Send multiple PDF's in one email?
Replies: 9
Views: 1557

Re: Send multiple PDF's in one email?

Hi Robert13,

You have explained it perfectly and I am sorry to report but the viewer doesn't work in such a fashion at this time - we will however add this to the wish list for a future release.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Dec 08, 2011 11:26 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: XCPRO - Write PDF to IStream
Replies: 11
Views: 3219

Re: XCPRO - Write PDF to IStream

Hi RuslanLA,

Not at this time. We will update this thread with any new developments.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Dec 08, 2011 11:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Fonts size change?
Replies: 5
Views: 792

Re: Fonts size change?

Hi Francic,

I am sorry you had to go to such trouble but I admire your persistence!

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Dec 08, 2011 8:26 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-X Vwr freezes when attempting to print
Replies: 9
Views: 1348

Re: PDF-X Vwr freezes when attempting to print

Hi Wilfriedh,

The development team has identified the challenge. It will be addressed in the next build release later this month.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Dec 08, 2011 7:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: link with citation product EndNote
Replies: 5
Views: 813

Re: link with citation product EndNote

Hi kstash,

At this time we have no integration with Endnote. I hate to say, you will have to enter the information manually.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Dec 08, 2011 7:41 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-X Vwr freezes when attempting to print
Replies: 9
Views: 1348

Re: PDF-X Vwr freezes when attempting to print

Hi Wilfriedh,

I was able to recreate your challenge easily. Let us take a look and we will get back to you.

Regards,
Jamie.
by Jamie - Tracker Supp
Thu Dec 08, 2011 4:53 pm
Forum: PDF-XChange Viewer (End Users)
Topic: CA Root certificate trust should be visible on signature
Replies: 1
Views: 437

Re: CA Root certificate trust should be visible on signature

Hi Coupalm,

Thanks for your opinion. We do appreciate you taking the time to help us with our product. It is important to us as our development is user driven. We will pass this on to the development team for review.

Regards,
Jamie.