Search found 15 matches

by sooprcow
Thu May 10, 2018 3:55 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 547

Re: Windows 10 - Orphan Drivers not cleaned up.

Any status update on this one?
by sooprcow
Thu May 03, 2018 8:10 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 547

Re: Windows 10 - Orphan Drivers not cleaned up.

Yes, I can confirm that is the function we're calling and that we're calling it before the GetPrinter call.
by sooprcow
Wed May 02, 2018 8:37 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 547

Re: Windows 10 - Orphan Drivers not cleaned up.

The "RcApiPDFDriver" and the "UltramatePDFDriver" are the orphaned instances of your "PDF-XChange 4.0" driver that we instantiate programmatically via the CPXCControlEx's GetPrinter(..) function. Both are from the same the same application but use different workflows.
by sooprcow
Wed May 02, 2018 7:28 pm
Forum: PDF-XChange Drivers API SDK
Topic: Windows 10 - Orphan Drivers not cleaned up.
Replies: 8
Views: 547

Windows 10 - Orphan Drivers not cleaned up.

My company is seeing an uptick in reports from our customers who are using Windows 10 that PDF generation is not working at all. When digging into this a bit we've noticed that drivers are being orphaned. See the attachment below for a screenshot of an extreme example of this. We are calling the "Re...
by sooprcow
Mon May 18, 2015 3:39 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

What would it take to get the debug version of the driver on that machine to get those logs?
by sooprcow
Thu May 14, 2015 3:05 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Is there any ETA on when you may have an answer?
by sooprcow
Fri May 08, 2015 5:35 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Hey Will, just checking up to see if you guys have made any progress on the issue.

Thanks for the help!
by sooprcow
Wed May 06, 2015 5:23 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Have you guys had a chance to take a look at this yet?
by sooprcow
Tue May 05, 2015 5:49 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Hey Will, I was able to get those temp files from our customer's machine today. I have attached them to this post.
by sooprcow
Tue Apr 28, 2015 3:16 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Hi sooprcow Thanks for the post - could you please send TMP files for us to check here? Cheers, Since this is on a customer's machine it may take me a couple days to get on the customer's machine and remote in to retrieve the files. That said, my understanding is that the TMP file gets deleted when...
by sooprcow
Mon Apr 27, 2015 5:56 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Ivan - Tracker Software wrote:1. The method GetTempReportName() returns full file name including path?
2. m_pPDFPrinter still 'alive' when your report is printed?
1. Yes, it returns the fully qualified path and file name.
2. Yes, in fact it is a static variable that lives through the lifetime of the application.
by sooprcow
Mon Apr 27, 2015 4:08 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Any update on this? Is there anything specific I should look for on the customers machine as far as permissions go?
by sooprcow
Fri Apr 24, 2015 3:47 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Hey Will, as far as the customers machine goes I'm not sure what more I could give you that is relevant other than its a Windows 7 32bit Enterprise install. He is on a corporate domain and thus may have some restricted permissions. As far as the test app goes it would be pretty difficult for me to e...
by sooprcow
Thu Apr 23, 2015 3:36 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

Re: No PDF File Generated

Unfortunately using a new version is just not an option for us. This is a fairly large product and would require a pretty significant effort. All I'm really looking for is some sort of guidance on what to look for on our customer's machine.
by sooprcow
Thu Apr 23, 2015 3:27 pm
Forum: PDF-XChange Drivers API SDK
Topic: No PDF File Generated
Replies: 19
Views: 2360

No PDF File Generated

Hi there, we've been using PDF-XChange 4.0 Build 195 to generate PDF files for a couple years now years now and have recently run into a new problem on a customer's machine. The Driver instance that we instantiate at run time is successfully created but when we send a document to it the file does no...