Search found 45 matches

by marcovdlinden
Fri Jun 06, 2014 2:55 pm
Forum: PDF-XChange Viewer SDK
Topic: Splwow64.exe crash
Replies: 12
Views: 5071

Re: Splwow64.exe crash

I was finally able to access the customers PC myself today; applied your build 308.0 (just noticed that you released 308.1) and could no longer reproduce the problem with jobs under 600 pages. I've asked them to run bigger jobs and I'll keep you informed about the results. I've also asked our other ...
by marcovdlinden
Wed May 28, 2014 8:30 am
Forum: PDF-XChange Viewer SDK
Topic: Splwow64.exe crash
Replies: 12
Views: 5071

Re: Splwow64.exe crash

Hi Ivan, The response from our developer: dp = PXV_CommonRenderParameters LPRECT WholePageRect = NULL. LPRECT DrawRect = the size of the current page in pixels. DWORD Flags = pxvrpf_UseVectorRenderer. DWORD RenderTarget = pxvrm_Printing.
by marcovdlinden
Tue May 20, 2014 10:21 am
Forum: PDF-XChange Viewer SDK
Topic: Splwow64.exe crash
Replies: 12
Views: 5071

Re: Splwow64.exe crash

It's difficult for us to run tests on the customers system (we're not in direct contact). However it's this specific call that causes the printer problems. PXCV_DrawPageToDC ( pMdData->m_pPdfDocView, nPageFile - 1, pDC->m_hDC, &dp); Printing without a PDF in our application also works so it's just t...
by marcovdlinden
Wed May 14, 2014 1:00 pm
Forum: PDF-XChange Viewer SDK
Topic: Splwow64.exe crash
Replies: 12
Views: 5071

Re: Splwow64.exe crash

I've not heard yet from the first customer
but a second customer had apparently similar issues and I instructed them to also run the test with your 2 applications.
These had no problems, so only when printing using the SDK do we have problems with these printers.

Can you provide any solutions?
by marcovdlinden
Fri May 02, 2014 8:13 am
Forum: PDF-XChange Viewer SDK
Topic: Splwow64.exe crash
Replies: 12
Views: 5071

Re: Splwow64.exe crash

I'm not so sure its the printer driver. I do agree that it is definitely due to the combination of the SDK and the printer driver. I didn't mention that other (32bit) applications print just fine to the printer (including acrobat reader and such). It crashes after sending 42 pages, and just printing...
by marcovdlinden
Thu May 01, 2014 9:10 am
Forum: PDF-XChange Viewer SDK
Topic: Splwow64.exe crash
Replies: 12
Views: 5071

Splwow64.exe crash

When we try to print a pdf (trough the SDK Api calls) from our 32bit software on a 64bit pc to an Oce printer the print job stops after 43 pages and shows a SplWoW64.exe crash (see event viewer details below). (about 20 pages were still printed) I could not reproduce this on other 64b systems with o...
by marcovdlinden
Fri Sep 06, 2013 8:17 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory usage PXCp_ET_Prepare
Replies: 9
Views: 2049

Re: Memory usage PXCp_ET_Prepare

Any news yet on the new SDK yet? As for the demo logo issue, first reported here: http://www.tracker-software.com/forum3/viewtopic.php?f=44&t=17094 There is no easy way to demonstrate this other than by using our software (http://www.flex-systems.com/FlexMail/FlexMail.aspx) And add the PDF from the ...
by marcovdlinden
Tue Jul 02, 2013 12:40 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory usage PXCp_ET_Prepare
Replies: 9
Views: 2049

Re: Memory usage PXCp_ET_Prepare

Since we are merging these files, in the end, we'll have a single file, so no way to 'close' parts of that. The intermittend problem is that just before we get 'out of memory' errors, the Teamtracker 'trial' license logo's start to appear in either the view or the output or both. Due to memory limit...
by marcovdlinden
Tue Jun 25, 2013 11:09 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory usage PXCp_ET_Prepare
Replies: 9
Views: 2049

Re: Memory usage PXCp_ET_Prepare

Done, see support@
by marcovdlinden
Tue Jun 25, 2013 9:57 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory usage PXCp_ET_Prepare
Replies: 9
Views: 2049

Re: Memory usage PXCp_ET_Prepare

Yes we are, and we need to. These PDF files contain letters to customers and we are sorting across 3 files to genererate one sorted file. And we do the sort based on the information found on these letters. After that the user can take certain actions like scrolling trough the sorted pages, or print ...
by marcovdlinden
Tue Jun 25, 2013 8:37 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Memory usage PXCp_ET_Prepare
Replies: 9
Views: 2049

Memory usage PXCp_ET_Prepare

We have a memory problem where our application runs out of membory The situation: 3 pdf files, total size 629 MB and 140.000 pages We have to open these files 2 times, for viewing and extracting text. Memory usage after opening these files without calling PXCp_ET_Prepare is about 350mb extra. Memory...
by marcovdlinden
Fri Apr 05, 2013 10:00 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: DEMO Version sometimes appears
Replies: 5
Views: 1970

Re: DEMO Version sometimes appears

We were able to access one of the PC's in question and get more info. Apparently everything is ok at the start, but when they run print job with our software, it uses a lot of memory. It looks like that at a certain point there is not enough memory anymore* and then the 'Demo message' appears. * wit...
by marcovdlinden
Wed Mar 27, 2013 9:08 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: DEMO Version sometimes appears
Replies: 5
Views: 1970

Re: DEMO Version sometimes appears

Hi Stefan,

Could still not reproduce it, after the installation.

I did however check our 2 keys
We did update the viewer key (to PDF-XChange Viewer Pro SDK 2.5.199)
But we did not update our other SDK 4.0 key, would that also be necessary?
by marcovdlinden
Tue Mar 26, 2013 8:12 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: DEMO Version sometimes appears
Replies: 5
Views: 1970

DEMO Version sometimes appears

We are getting calls from some customers that your "DEMO Version www.docu-track.com Tracker Software" shows in our application. I've attached a screenshot, we use PXCV_DrawPageToDC to draw these images (with PXV_CommonRenderParameters pxvrm_Viewing) The strange thing is, when they print (we use the ...
by marcovdlinden
Wed Mar 20, 2013 8:28 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Anticipations on new PDF-XChange PRO SDK
Replies: 7
Views: 3269

Re: Anticipations on new PDF-XChange PRO SDK

John - Tracker Supp wrote:Hi,
we will I am afraid not be posting any dates until much nearer the anticipated release date -........
Ok, thx for the update :)
by marcovdlinden
Tue Mar 19, 2013 8:26 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Anticipations on new PDF-XChange PRO SDK
Replies: 7
Views: 3269

Re: Anticipations on new PDF-XChange PRO SDK

any eta on v5 sdk?
And we would also be interested in the answer of this question :)
- Will be the new library capable to load non PDF/A files, manipulate their pages (insert, delete, add further content, ...) and saving it as PDF/A conformant pdf ?
by marcovdlinden
Fri Feb 08, 2013 8:53 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PDF wont print (PXCV_DrawPageToDC)
Replies: 5
Views: 2197

Re: PDF wont print (PXCV_DrawPageToDC)

Were you able to reproduce the problem?
by marcovdlinden
Tue Jan 29, 2013 12:47 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PDF wont print (PXCV_DrawPageToDC)
Replies: 5
Views: 2197

PDF wont print (PXCV_DrawPageToDC)

Hi we have an particular PDF file that will not print. We 'draw' the pdf using PXCV_DrawPageToDC But then it just will not print (print error). I've also tested this with your example program PXCView36 and it crashes on line 350: 350: m_DocToPrint.Print(); With an Win32exception 'Access is denied' e...
by marcovdlinden
Wed Oct 03, 2012 12:47 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: table creation
Replies: 3
Views: 1744

Re: table creation

Its a new (database) table generated by our application which we want to save in to a PDF in table format.
So its not based on a file.
by marcovdlinden
Wed Oct 03, 2012 12:03 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: table creation
Replies: 3
Views: 1744

table creation

Are there any functions/tools/examples for the SDK that lets you create tables? We wish to create a new PDF document with a table that spawns multiple pages. And we are looking for functions (or examples) that split the table over as many pages as needed, taking in to account headers and footers and...
by marcovdlinden
Wed Aug 29, 2012 10:23 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: text size near 0
Replies: 6
Views: 2063

Re: text size near 0

Thanks that solved our problems. :)
by marcovdlinden
Tue Aug 28, 2012 8:11 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: text size near 0
Replies: 6
Views: 2063

Re: text size near 0

Ok, I send the PDF file.
by marcovdlinden
Fri Aug 24, 2012 1:28 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: text size near 0
Replies: 6
Views: 2063

text size near 0

Call using the latest sdk: PXCp_ET_GetElement( pMdData->m_pPdfDoc, dwTemp, &tElement, 0 ); resulting height (from the matrix): 0.05 points I'm afraid I can't add the example. But the font was a Times new Roman font embedded as: Times-New-Roman-Bold+0 (Embedded) Type: TrueType Encoding Build-in The a...
by marcovdlinden
Wed Aug 15, 2012 10:53 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Extract and replace image in existing PDF
Replies: 3
Views: 1602

Re: Extract and replace image in existing PDF

Hi Stefan, So if I understand correctly the only way is to recreate the PDF page object for object. And when we are recreating image objects apply our image modifications before adding them to the new page. And then replace the old page with the new page. This sounds like a lot of work prone to mist...
by marcovdlinden
Tue Aug 14, 2012 11:20 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Extract and replace image in existing PDF
Replies: 3
Views: 1602

Extract and replace image in existing PDF

We would like to extract, modify (color corrections), and replace one or more images in an existing PDF. We're having some difficulty figuring out which set of functions can do all 3. With 3 being: 1. Extract image and image data (location on page, etc) 2. Delete old image 3. Insert new (modified) i...
by marcovdlinden
Tue Jun 26, 2012 8:08 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

Hi Paul,

All test doc's that I have available work now. Thanks for the fix.
by marcovdlinden
Tue Apr 10, 2012 7:38 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

Ok, good to know what the cause is.

And even better that xcpro will be able to handle this.

Thanks for the fix.
by marcovdlinden
Wed Mar 28, 2012 7:41 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: NetLibSDK Exhange Pickup directory support
Replies: 2
Views: 1281

NetLibSDK Exhange Pickup directory support

Not sure if this the correct forum section but are there any plans to add Microsoft Exhanage Pickup directory support to the NetLib SDK?
by marcovdlinden
Tue Mar 27, 2012 9:21 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

Do you have any idea on what the cause is of this problem. The reason I'm asking is, since this happens only with some documents, might there be a temporary work around, till you resolve this? I'm guessing that the way this PDF was created is giving some problems, might there be specific settings wh...
by marcovdlinden
Tue Mar 27, 2012 7:29 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: CSharp NetMail example not working
Replies: 3
Views: 1421

Re: CSharp NetMail example not working

it was dscrt40.dll that I was missing.
thanks
by marcovdlinden
Fri Mar 23, 2012 1:44 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: CSharp NetMail example not working
Replies: 3
Views: 1421

CSharp NetMail example not working

Im trying to compile and run the C# NetMail application but I can't get it to work. It compiles without any problems, but when I press send I get an exeption on line 579: int hr = NetLib.NXC_Mail_Init(out mail, m_nTypeEmail, ref smtp); When I build the project for Any CPU An attempt was made to load...
by marcovdlinden
Tue Mar 20, 2012 9:36 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

The second problem of offset zero for all elements still occurs (build 200 and 201). Attached is an example document, striped down to the bare basics (but the entire original pdf had this problem) to reproduce this problem. When we process the element acquired with PXCp_ET_GetElement we get offset 0...
by marcovdlinden
Wed Feb 15, 2012 8:52 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: View Print Marks
Replies: 3
Views: 1658

Re: View Print Marks

My thoughts exactly, however I cannot find any PXCV_ functions that can retrieve the other box sizes, or temporarily change the CropBox to the MediaBox size of the opend document.
by marcovdlinden
Tue Feb 14, 2012 3:14 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: View Print Marks
Replies: 3
Views: 1658

View Print Marks

We are currently using the Viewer to show a PDF. This shows us the contents of the CropBox. We also want to show the contence of the MediaBox if the user wants this. For instance to view the Print Marks that are usually placed in the MediaBox outside of the CropBox. How can we do this? Can it be don...
by marcovdlinden
Tue Dec 13, 2011 2:07 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

Ok if this is not related I can ask if I can upload the PDF in question.
by marcovdlinden
Tue Dec 13, 2011 8:33 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

We now have a different PDF document where the Offsets always return 0.
Might this be a related problem, and will this also be fixed in 200?

Or should I create a new topic for this?
by marcovdlinden
Thu Dec 01, 2011 2:37 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

quick offtopic question,
as far as I know we are not notified of new builds.
Is there a mailing list or something like that?
We would like to addopt this new build once its released :)
by marcovdlinden
Thu Nov 24, 2011 3:22 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

Got permission, I added the document to my first post.
by marcovdlinden
Thu Nov 24, 2011 9:07 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

Re: PXCp_ET_GetElement returns 0 for position

checking with the pdf owner, when I get permission I'll add it.
by marcovdlinden
Wed Nov 23, 2011 10:47 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_ET_GetElement returns 0 for position
Replies: 26
Views: 13088

PXCp_ET_GetElement returns 0 for position

Hi, We're calling PXCp_ET_GetElement to acquire the text position on the page ... tElement.mask = PTEM_Text | PTEM_Offsets | PTEM_Matrix | PTEM_TextParams | PTEM_FontInfo; ... HRESULT h = PXCp_ET_GetElement( pMdData->m_pPdfDoc, dwTemp, &tElement, 0 ); This works well except for some PDF documents, t...
by marcovdlinden
Tue Jul 26, 2011 8:47 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Postscript printing problem (offending command image)
Replies: 4
Views: 1943

Re: Postscript printing problem (offending command image)

I added an example .bmp file (zipped) as you requested.
by marcovdlinden
Fri Jul 08, 2011 1:13 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Postscript printing problem (offending command image)
Replies: 4
Views: 1943

Postscript printing problem (offending command image)

We are adding an PXC_Watermark to an existing pdf with PXCp_AddWatermark(). Everything works fine except for a transparent watermark watermark.m_TransColor = RGB(255, 255, 255 ); When we set this (and actualy have that collor present in the bitmap) then: 1: PDF looks fine in Acrobat reader, image is...