Search found 39 matches

by Katya - Tracker Supp
Tue Nov 05, 2013 9:37 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Promote or demote Bookmarks to different tree levels
Replies: 1
Views: 1681

Re: Promote or demote Bookmarks to different tree levels

Hi gopher_everett

All you need to do is select a bookmark you need (in your case A2) and create a new bookmark holding 'Ctrl' button.

Hope it will help.
by Katya - Tracker Supp
Tue Feb 19, 2013 7:55 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Few further observations on PDF-XChange Editor
Replies: 14
Views: 2677

Re: Few further observations on PDF-XChange Editor

Hi orrin fiandaca,

We've created a Support Ticket (RT#1772: Adobe Acrobat can't handle the file created with Lite driver) in our internal system which will help us to easily follow the case.
As soon as our developers have some results of their investigation we will let you know.

Thanks
by Katya - Tracker Supp
Wed Feb 06, 2013 9:05 pm
Forum: PDF-XChange Viewer (End Users)
Topic: some images can't be viewed
Replies: 7
Views: 1051

Re: some images can't be viewed

... and the issue is already resolved - fix will be available in the next build (209)

Best regards
by Katya - Tracker Supp
Wed Feb 06, 2013 7:14 pm
Forum: PDF-XChange Viewer (End Users)
Topic: some images can't be viewed
Replies: 7
Views: 1051

Re: some images can't be viewed

Hello anteelsayed,

We created a support request Ticket #1765 in our internal system, so we can follow this issue.
As soon as we have some results we let you know,

Thanks
by Katya - Tracker Supp
Fri Jun 29, 2012 8:43 am
Forum: PDF-XChange Viewer (End Users)
Topic: Print Multiple pages per sheet: 2/1 -> OK; 1/2 -> not OK
Replies: 10
Views: 1599

Re: Print Multiple pages per sheet: 2/1 -> OK; 1/2 -> not OK

Hi Peter, The thing is - that's not a problem )) I'll try to explain on the other sample while printing Multiple Pages per Sheet --> Custom --> 3 by 2, where 3 - number of columns and 2 - number of rows. All reverse options are worked only WITHIN the ROW. See screenshots, please, which I hope explai...
by Katya - Tracker Supp
Wed Jun 27, 2012 10:53 am
Forum: PDF-XChange Viewer (End Users)
Topic: Last page visited is not (always) restored
Replies: 11
Views: 1617

Re: Last page visited is not (always) restored

Hi Peter Can you please check how many documents can be listed in 'Recents List' (go to Preferences -->General --> Opening documents --> Maximum of Documents in Resents) according to your settings. Those options you have described can be used only for the files from the 'Recents List'. You open the ...
by Katya - Tracker Supp
Mon May 07, 2012 7:56 pm
Forum: PDF-XChange Viewer SDK
Topic: PDF file which hangs viewer
Replies: 4
Views: 1211

Re: PDF file which hangs viewer

Hello anovy,

... and the issue with the file you have attached is already resolved. Fix will be available in the next build (2.5.202)

Thanks for the patience,
Katya
by Katya - Tracker Supp
Tue Apr 24, 2012 4:53 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Bug report
Replies: 6
Views: 1289

Re: Bug report

Hi Huidong, Thank you for your patience. We've manage to "reproduce" the behaviour you had described. As our dev team confirmes this is not a bug but usual behaviour and such scenario is presented in all pdf viewers including Adobe Reader. Now I'm doing a quick search, and the first hit is highlight...
by Katya - Tracker Supp
Thu Mar 29, 2012 7:08 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: NetLibSDK Exhange Pickup directory support
Replies: 2
Views: 1298

Re: NetLibSDK Exhange Pickup directory support

Hi marcovdlinden,

This issue is added to "V3+ ToDo list" for our dev team.
As soon as we have some results - we let you know.

Thanks for your patience,
Katya
by Katya - Tracker Supp
Mon Mar 26, 2012 7:09 pm
Forum: PDF-XChange Viewer SDK
Topic: Some of the lines do not appear in the document
Replies: 1
Views: 812

Re: Some of the lines do not appear in the document

Hi docu-track99,

The issue you are speaking about will be resolved after the initial release of V3. It is already in the schedule.

Thanks,
Katya
by Katya - Tracker Supp
Mon Mar 19, 2012 11:00 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Search text kbd entry fails; viewer then fails to re-start
Replies: 16
Views: 2245

Re: Search text kbd entry fails; viewer then fails to re-sta

Hello Paul, It seems that the dev team needs much more time for investigating the issue. We'll try to resolve this case in the next version. Right now we have created a ticket in our internal system ( T# 1451 Waiting for re-loading network document after hibernate ) in order to help us to follow you...
by Katya - Tracker Supp
Thu Mar 15, 2012 10:40 pm
Forum: PDF-XChange Viewer SDK
Topic: IPDFXCview ReadOnly - not for all field types
Replies: 3
Views: 2042

Re: IPDFXCview ReadOnly - not for all field types

Hello Nebulo,

We have created Support Ticket in our internal system ( T#1449 The 'doc.ReadOnly' property doesn't work for all form-field).
Now we have an opportunity to follow your case easily.

Regards,
Katya
by Katya - Tracker Supp
Mon Mar 05, 2012 9:01 pm
Forum: PDF-XChange Viewer SDK
Topic: Freezes/Locks Up on Save
Replies: 7
Views: 2723

Re: Freezes/Locks Up on Save

Hi jtesta46

We have created a ticket T#1444 Freezes/Locks Up on Save in our internal support system in order to help us easily follow this case.

Regards
Katya
by Katya - Tracker Supp
Tue Feb 21, 2012 7:51 pm
Forum: PDF-XChange Print Drivers
Topic: Extremely poor quality print outs from On-Screen Takeoff
Replies: 9
Views: 2520

Re: Extremely poor quality print outs from On-Screen Takeoff

Hi aguerot,

We have created a ticket in our internal system # 1437 Extremely poor quality print outs from On-Screen Takeoff, so now we can easily follow this case.

Regards,
Katya
by Katya - Tracker Supp
Tue Feb 14, 2012 8:24 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Error Message if i try to use the print option
Replies: 19
Views: 2185

Re: Error Message if i try to use the print option

Hi phatair,

The problem is reproduced at our side. We've created the ticket in our internal system (T #1433), so we can easily follow this case.

Regards,
Katya
by Katya - Tracker Supp
Wed Feb 08, 2012 8:23 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Export to jpg - Image is "squished"
Replies: 7
Views: 884

Re: Export to jpg - Image is "squished"

Everything works fine on our side too.
Please be sure you are using the latest build (current one is 2.5.201).

Regards
Katya
by Katya - Tracker Supp
Thu Jan 26, 2012 7:16 pm
Forum: PDF-XChange Viewer SDK
Topic: Printing hangs when using pxvrpf_UseVectorRenderer
Replies: 6
Views: 1497

Re: Printing hangs when using pxvrpf_UseVectorRenderer

Hi johnr@etakeoff.com,

We have created a ticket in our internal system - T# 1417 - so we can easily follow this case.

Regards
Katya
by Katya - Tracker Supp
Wed Jan 25, 2012 11:01 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Layer not being displayed
Replies: 3
Views: 2644

Re: Layer not being displayed

Hi leon-k,

We have created a ticket (T# 1416) in our internal system, so we can easily follow your case.

Best,
Katya
by Katya - Tracker Supp
Wed Jan 11, 2012 7:37 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Mouse left-right scroll broken
Replies: 10
Views: 3456

Re: Mouse left-right scroll broken

Hi capn_buzzcut,

We have craeyed a support ticket T#1399: Mouse left-right scroll broken in our internal system. So that we may follow and advise when resolved.

Regards
Katya
by Katya - Tracker Supp
Mon Jan 09, 2012 9:38 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR Feature
Replies: 9
Views: 5587

Re: OCR Feature

Hi Arnold,

We created a ticket (RT# 1395) in our internal ticket system, so we can easily follow this case.

Regards,
Katya
by Katya - Tracker Supp
Fri Dec 23, 2011 6:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Layer Grouping incorrect
Replies: 5
Views: 2539

Re: Layer Grouping incorrect

We have created internal support request ticket (T#1380) for this case in order to follow it in future.
by Katya - Tracker Supp
Fri Jul 15, 2011 1:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Export Bookmarks
Replies: 9
Views: 1468

Re: Export Bookmarks

Hi collermann Right now you can do it by Summarize Comments option [Menu/Comments]. But it works only when highlighted text is shown in pop-ups. So, before making the text hightlighting, please, be sure that you check the box 'Copy selected text into Highlight, Cross-Out, and Underline comment pop-u...
by Katya - Tracker Supp
Mon Feb 14, 2011 10:01 am
Forum: PDF-XChange Viewer (End Users)
Topic: Show all comments - make it persistent
Replies: 6
Views: 812

Re: Show all comments - make it persistent

Hi fullofquestions, There is a bigger problem now, I cannot open up the toolbars so that I can make changes to my pdfs. If I go to 'view' -> 'toolbars' the options are all grayed out. Please, right mouse click on any visible toolbar and uncheck 'Lock/Unlock Command Bars' box. According to your initi...
by Katya - Tracker Supp
Fri Feb 04, 2011 2:50 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: InsertPage inserting blank pages
Replies: 6
Views: 1267

Re: InsertPage inserting blank pages

Hi isaware,

We're sorry to hear you are having some troubles.
Please, provide us with a sample to help our developers to reproduce the problem - but please ensure there is no license info in your code and also please zip any files uploaded.

Thanks
by Katya - Tracker Supp
Thu Jan 13, 2011 8:17 am
Forum: PDF-XChange Viewer (End Users)
Topic: Fullscreen mode not working
Replies: 4
Views: 540

Re: Fullscreen mode not working

Hi Bhikkhu Yes, you are right - this bug with full screen toolbar can be reproduced only when Presentation mode in full screen is enabled. We'll fix it as soon as possible. As a workaround you can: 1. Press 'B' key when the screen is already black. The current page will be visible again. or 2. Disab...
by Katya - Tracker Supp
Tue Jan 11, 2011 1:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Overrive Colors not Working
Replies: 1
Views: 408

Re: Overrive Colors not Working

Can you provide us with a sample file you have trouble with.
Please wrap the file into archive (zip, Rar, 7z etc) before posting here

Thanks
by Katya - Tracker Supp
Tue Dec 28, 2010 11:08 am
Forum: PDF-XChange Viewer (End Users)
Topic: Toolbars not appearing when pdf displayed within Firefox 3.6
Replies: 9
Views: 1257

Re: Toolbars not appearing when pdf displayed within Firefox 3.6

Hi all, I believe it's the same situation as here http://www.tracker-software.com/forum3/viewtopic.php?f=35&t=9555 If you want to be asked to open pdf-file with Pdf-XChange, save it, etc., you have to: run browser, go to 'Menu/Tools/Options/Applications' and set 'Always Ask' value for 'Adobe Acrobat...
by Katya - Tracker Supp
Mon Dec 20, 2010 11:52 am
Forum: PDF-XChange Viewer (End Users)
Topic: Unchecking "Display PDF in Browser" does not work in ver 2.5
Replies: 8
Views: 1138

Re: Unchecking "Display PDF in Browser" does not work in ver 2.5

Hi MLasby, I've consulted with the dev team: it looks like it is NOT our problem, it seems like it's the issue with Firefox (3.6.13) But we found a workaround for this issue: 1. Close browser 2. Run Standalone Viewer and uncheck 'Display PDF in browser', press OK and close application 3. Run Firefox...
by Katya - Tracker Supp
Mon Nov 29, 2010 10:48 am
Forum: PDF-XChange Viewer (End Users)
Topic: Form Fields
Replies: 8
Views: 858

Re: Form Fields

The problem was investigated and fixed by developers.
This fix will be available in the next build.

Thanks for your patience.
by Katya - Tracker Supp
Fri Nov 12, 2010 12:00 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Pan and zoom tool
Replies: 19
Views: 1800

Re: Pan and zoom tool

Hi Arnold,

The developers will try to do their best to fix this in V2.5.

Thanks
by Katya - Tracker Supp
Thu Oct 28, 2010 10:29 am
Forum: PDF-XChange Viewer (End Users)
Topic: View Options not staying
Replies: 4
Views: 545

Re: View Options not staying

Hi, crendall I believe the options you are speaking about will stay if you'll make the appropriate settings. Please check the box "Restore the last used view of document when opening " (Edit --> Preferences --> Page Display --> "Initial View" field) when the document with the settings you want to se...
by Katya - Tracker Supp
Mon Sep 13, 2010 9:10 am
Forum: PDF-XChange Viewer (End Users)
Topic: Search with AND over different fields is not working
Replies: 3
Views: 538

Re: Search with AND over different fields is not working

Hi joemouth

This issue was passed on to the dev team,
they'll investigate and fix this problem.

Regards,
Katya
by Katya - Tracker Supp
Mon Sep 13, 2010 8:53 am
Forum: PDF-XChange Viewer (End Users)
Topic: Typewriter Tool
Replies: 8
Views: 970

Re: Typewriter Tool

Hi Arnold,

Issue with Typewriter Tool will be fixed.
It has already been in dev team's timetable.

Please,wait some weeks.
by Katya - Tracker Supp
Mon Aug 16, 2010 7:12 am
Forum: PDF-XChange Viewer (End Users)
Topic: Pan and zoom tool
Replies: 19
Views: 1800

Re: Pan and zoom tool

Hi Arnold,

We're sorry to hear that you have some inconvenience with PDF-XChange Viewer.
Anyway, this issue was passed on to the dev team.
This problem will be resolved in the next build.

Thanks
by Katya - Tracker Supp
Tue Aug 03, 2010 1:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Initial Dispaly Preferences
Replies: 14
Views: 1411

Re: Initial Dispaly Preferences

Thanks, Arnold.

We'll fix this issue in the next build.

Best
Katya
by Katya - Tracker Supp
Tue Aug 03, 2010 10:54 am
Forum: PDF-XChange Print Drivers
Topic: Linewidth = 0
Replies: 2
Views: 806

Re: Linewidth = 0

Hi EKey, In order to help us to resolve your issue, please send us the following files: 1. the sample file for investigation; 2. a .tmp file (How to make a .tmp file, please look here http://www.tracker-software.com/forum3/viewtopic.php?t=800 ) NOTE : Please don't forget to archive any files posted ...
by Katya - Tracker Supp
Tue Jul 06, 2010 3:47 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Pencil Tool
Replies: 6
Views: 747

Re: Pencil Tool

Hi Thomas,

We have made a mistake. :?
Such feature is already existed (build 2.0.53).
Please see screenshot.

Best
Regards
by Katya - Tracker Supp
Thu Apr 22, 2010 8:45 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Copy & Paste and unHighlight
Replies: 4
Views: 2673

Re: Copy & Paste and unHighlight

Hi, RegR

We've got your document and tried to use "copy/paste" function while "Select Tool" is active.
Everything seems to be OK.

Please, give us exact instruction step by step - how to reproduce this problem.

Thanks.
by Katya - Tracker Supp
Thu Apr 22, 2010 12:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Copy & Paste and unHighlight
Replies: 4
Views: 2673

Re: Copy & Paste and unHighlight

Hi, RegR Can someone tell me how to copy and paste text? When I click on the select tool and drag it over the text I want to copy it turns blue. I click on CtrlC and then CntrV and nothing happens. May be your PDF document has a special PDF security option, which doesn't allow you to copy the text (...