Search found 771 matches

by Chris - Tracker Supp
Fri Jun 16, 2023 11:21 pm
Forum: PDF-Tools
Topic: command line filename parameter is truncated on the first occurrence of a with comma ','
Replies: 22
Views: 4825

Re: command line filename parameter is truncated on the first occurrence of a with comma ','

Hello es42, Yes, that is as it should be, it is against the terms of our end user product licensing to use an end user product command line call from custom application, end user products cannot be used in this manner as an SDK replacement. PDF-Tools Command line calls are meant to be used command l...
by Chris - Tracker Supp
Fri Apr 07, 2023 10:27 pm
Forum: PDF-XChange Editor
Topic: PDF with form fields not recognized
Replies: 11
Views: 985

Re: PDF with form fields not recognized

Hi 0xDEADC0DE,

9.5.368.0 was just released yesterday, can you see if the issue is resolved for you in the new build.
by Chris - Tracker Supp
Tue Dec 27, 2022 11:27 pm
Forum: PDF-XChange Print Drivers
Topic: XChange prints different colour in greyscale SOLVED
Replies: 15
Views: 10719

Re: XChange prints different colour in greyscale SOLVED

Glad our team was able to assist.

All the best to you in the new year.
by Chris - Tracker Supp
Tue Dec 27, 2022 11:23 pm
Forum: PDF-XChange Editor
Topic: [Suggestion] clock (time)
Replies: 1
Views: 310

Re: [Suggestion] clock (time)

Hi MedBooster,

I will pass on your suggestion to our development team for consideration.

Chris.
by Chris - Tracker Supp
Tue Dec 27, 2022 9:43 pm
Forum: PDF-XChange Editor
Topic: PDF export of a homepage contains no links
Replies: 1
Views: 306

Re: PDF export of a homepage contains no links

Hi Hubert96,

You'd need the web addins included in the PDF-XChange Standard or Pro licenses. With these products a web addin is installed in web browsers for converting to PDF from the web using chromium based browsers such as Google Chrome or MS Edge that will preserve links.

HTH

Chris Attrell
by Chris - Tracker Supp
Mon Aug 15, 2022 7:43 pm
Forum: PDF-XChange Editor SDK
Topic: API, SDK - Still Going Forward and Costs? SOLVED
Replies: 3
Views: 1041

Re: API, SDK - Still Going Forward and Costs? SOLVED

Hi BXR, Thank you for your post. All SDKs are no longer available for public, general sale, except on a case by case basis. That being said, Editor/Editor Plus plugin development requires the Editor SDK but can be developed without a license, the stipulation is that the plugin requires we accept and...
by Chris - Tracker Supp
Thu May 12, 2022 9:51 pm
Forum: PDF-XChange Editor
Topic: "find" function + open document by drag and drop = xchange unresponsive
Replies: 10
Views: 591

Re: "find" function + open document by drag and drop = xchange unresponsive

Thanks igorlima,

We have the dump files and are looking into it.
by Chris - Tracker Supp
Thu May 12, 2022 12:01 am
Forum: PDF-XChange Editor
Topic: Insert point
Replies: 8
Views: 1046

Re: Insert point

Hi zimbe,

Our development team is currently still working on the issue, we'll update you when a resolution has been found.
by Chris - Tracker Supp
Fri May 06, 2022 10:26 pm
Forum: PDF-XChange Editor SDK
Topic: NEWB Question-Region Selection
Replies: 16
Views: 1884

Re: NEWB Question-Region Selection

Hi Lambchop,

I sent you the sample app yesterday that our developers prepared for you.

Hope that helps :)
by Chris - Tracker Supp
Fri May 06, 2022 9:28 pm
Forum: PDF-XChange Editor
Topic: Comment tool in split screen independent?
Replies: 6
Views: 595

Re: Comment tool in split screen independent?

Hi Medbooster, The tools are specific to each document, so if you have the same document in both split screen sections then you can only have 1 tool. If you have 2 separate document both in a split screen section then you can have a different tool activated for each document. I've just confirmed thi...
by Chris - Tracker Supp
Fri May 06, 2022 9:20 pm
Forum: PDF-XChange Editor
Topic: faulty program and content render SOLVED
Replies: 11
Views: 1544

Re: faulty program and content render SOLVED

Hi vigy,

Glad to hear the issue is resolved.

:)
by Chris - Tracker Supp
Fri May 06, 2022 8:50 pm
Forum: PDF-XChange Editor
Topic: Tab groups [Suggestion]
Replies: 51
Views: 3954

Re: Tab groups [Suggestion]

Hi Medbooster, Thank you for your post, the Editor does support document groups through Sessions: https://help.pdf-xchange.com/pdfxe9/sessions_ed.html?zoom_highlightsub=sessions Though not how your suggestion details the graphical view of it. We will create a feature request ticket for our developer...
by Chris - Tracker Supp
Fri May 06, 2022 8:35 pm
Forum: PDF-XChange Editor
Topic: How to disable "restore last session"
Replies: 3
Views: 389

How to disable "restore last session"

:) Glad to hear that, enjoy your weekend.
by Chris - Tracker Supp
Fri May 06, 2022 12:24 am
Forum: PDF-XChange Editor
Topic: Comment tool in split screen independent?
Replies: 6
Views: 595

Re: Comment tool in split screen independent?

Hi MedBooster,

Thank you for your post, I spoke with our development team and they stated unfortunately there is no way to do that.
by Chris - Tracker Supp
Thu Dec 09, 2021 8:13 pm
Forum: PDF-XChange Editor SDK
Topic: Convert Word to PDF SOLVED
Replies: 4
Views: 1365

Re: Convert Word to PDF SOLVED

Thank you for your input žarko :)
by Chris - Tracker Supp
Mon Nov 15, 2021 10:03 pm
Forum: PDF-XChange Editor
Topic: Link Properties
Replies: 19
Views: 2059

Link Properties

:)
by Chris - Tracker Supp
Tue Nov 09, 2021 12:54 am
Forum: PDF-XChange Editor
Topic: text- box font-colour
Replies: 3
Views: 622

text- box font-colour

:) Glad to hear it sorted itself out and you haven't had to update the post.
by Chris - Tracker Supp
Fri Nov 05, 2021 9:31 pm
Forum: PDF-XChange Print Drivers
Topic: print and email
Replies: 2
Views: 3237

Re: print and email

Thank you Willy :)
by Chris - Tracker Supp
Fri Nov 05, 2021 6:08 pm
Forum: PDF-XChange Editor
Topic: Converting PDFs to Excel
Replies: 5
Views: 1364

Re: Converting PDFs to Excel

Hi Ricky,

Sorry for the delay in response, would you be able to send your original spreadsheet to support@pdf-xchange.com so our support team can investigate this issue further.

Thank you
by Chris - Tracker Supp
Fri Oct 29, 2021 9:00 pm
Forum: PDF-XChange Editor
Topic: Line spacing for Typewriter: default option for "Multiple"
Replies: 3
Views: 1064

Re: Line spacing for Typewriter: default option for "Multiple"

Hi DIV, Sorry for the delay in getting back to you, this may have been improved since your post, but in the text box you can highlight all the text and then right-click and choose paragraph, here you can change the line spacing to Multiple and set it less than 1 with the At:field. line_space1.png Cl...
by Chris - Tracker Supp
Fri Oct 29, 2021 6:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Cant change send pdf to email program
Replies: 1
Views: 3447

Re: Cant change send pdf to email program

Hi lsmeets,

Apologies for the late response, if you run the editor and go to File->Preferences->Send Mail category. You can add the mail clients you want available and set the default mail client you want to use as the Current one using Make Current.
Send_mail_prefs.png
Hope that helps
by Chris - Tracker Supp
Fri Oct 22, 2021 6:52 pm
Forum: PDF-XChange Editor SDK
Topic: Digital Signature appearance subfields of DN
Replies: 4
Views: 892

Re: Digital Signature appearance subfields of DN

Hi 3tgf68d2shs,

Unfortunately there are no such option at the moment to choose which subfields are included in the DN field.

I have put in a feature request for this option with our developers, I can't make any promises on when it could be implemented but the request is in.
by Chris - Tracker Supp
Fri Oct 22, 2021 6:35 pm
Forum: PDF-XChange Editor
Topic: Print Production & Prepress Functions
Replies: 1
Views: 896

Re: Print Production & Prepress Functions

Hi Zelda, Currently such print production functions are not supported in our products as they are quite specific and we do not have the expertise in house to address these features. We don't know where things will be in a couple years time, but for now there are no plans to add these features in the...
by Chris - Tracker Supp
Fri Oct 22, 2021 6:28 pm
Forum: Network Administrator Support
Topic: Making Pdf's a safe email attachment to open
Replies: 9
Views: 4123

Re: Making Pdf's a safe email attachment to open

Hi dalacor, All the advanced security features for the Editor can be found in the File->Preferences You can disable Javascript in the Javasctipt Category Javascript-Options.png I know that some Fillable Forms fields that include javascript would be impacted by disabling the Javascript actions. Advan...
by Chris - Tracker Supp
Fri Oct 22, 2021 5:36 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Korean OCR pack cannot be added
Replies: 2
Views: 1225

Re: Korean OCR pack cannot be added

Thank you for your answer Willy :)
by Chris - Tracker Supp
Thu Oct 21, 2021 12:05 am
Forum: PDF-XChange Editor
Topic: [suggestion] Pressing "delete" on the keyboard deletes the selected splits SOLVED
Replies: 6
Views: 1520

Re: [suggestion] Pressing "delete" on the keyboard deletes the selected splits SOLVED

Hi Jensen, You can set this hotkey by right-clicking any empty area on the toolbar and selecting Customize Toolbar 1) Then Click the Commands Tab and type Remove Split in the search bar step1.png 2) Click the Remove Split Command and then click the Properties button step2.png 3) Click your cursor in...
by Chris - Tracker Supp
Wed Apr 21, 2021 5:04 pm
Forum: PDF-XChange Editor
Topic: License question - several O/S on one PC
Replies: 1
Views: 482

Re: License question - several O/S on one PC

Hi Don Pedro,

Provided that you are the only user of the licensed software on that machine that is fine, and yes using the standard activation process will count the activations on that single machine as 1 device in your user portal activation list.

Hope that helps

Chris Attrell
by Chris - Tracker Supp
Wed Nov 11, 2020 6:19 pm
Forum: PDF-XChange Editor
Topic: Crop feature warning
Replies: 1
Views: 544

Re: Crop feature warning

Hi JLAelestor, The product maintenance on your license expired on 11 Dec 2019 so the last build it will license is 8.0.334.0, this is available when you log into your account portal via the big green download button beside your key. I've provided the direct link as well. http://www.docu-track.co.uk/...
by Chris - Tracker Supp
Tue Sep 01, 2020 9:27 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Which Upgrade Product Do I Need?
Replies: 1
Views: 3409

Re: Which Upgrade Product Do I Need?

Hi Steve, The PDF-Tools SDK was replaced by the Core API SDK in 2015, you should be able to do the same thing in the Core API. As with the PDF-Tools SDK, you can download and code with Core API SDK which is fully functioning without a license, save demo labels being applied to the resulting document...
by Chris - Tracker Supp
Tue Sep 01, 2020 9:21 pm
Forum: PDF-XChange Editor
Topic: How to change the proofing language in PDF-XChange Editor?
Replies: 1
Views: 1026

Re: How to change the proofing language in PDF-XChange Editor?

Hi Michael, Yes you are correct, however there is an easier way to get to the spellchecker setting now than presented in the article. First go to the Review tab and click Spell Check, this opens the Spell Check Pan on the left panel. At the bottom of the spellcheck Pane is a link to Spell Check Sett...
by Chris - Tracker Supp
Wed May 31, 2017 5:48 pm
Forum: PDF-XChange Editor
Topic: Trialed, Liked, Purchased -- But Can't Delete the "Click to Buy" Link
Replies: 3
Views: 1387

Re: Trialed, Liked, Purchased -- But Can't Delete the "Click to Buy" Link

Hi BeggarRN,

With the Editor Plus license key applied you should be able to use the menu command: Documents->Watermarks->Remove All to get rid of the demo lables applied by the Editor/Editor Plus.

Best,
Chris
by Chris - Tracker Supp
Fri Apr 14, 2017 4:41 pm
Forum: PDF-XChange Editor
Topic: Placement of the signature failed
Replies: 21
Views: 5173

Re: Placement of the signature failed

Excellent, Glad to hear!
by Chris - Tracker Supp
Fri Apr 14, 2017 4:31 pm
Forum: PDF-XChange Editor
Topic: Blurry PDF printout
Replies: 13
Views: 2704

Re: Blurry PDF printout

Hi kL()p, Thank you for your question. Please first try updating to Version 6 Build 321 and see if that helps: https://www.pdf-xchange.com/PDFXVE6.zip If not, in the Editor/Editor plus you can set Advanced Printing preferences including Resolution & Gradient Resolution to a higher level to get a...
by Chris - Tracker Supp
Thu Dec 22, 2016 11:58 pm
Forum: PDF-Tools
Topic: Install PDF-Tools When Already Have Full Version of Editor?
Replies: 1
Views: 1446

Re: Install PDF-Tools When Already Have Full Version of Edit

Hi ResearchGuy,

You should be able to choose custom install and deselect the Editor and the Lite Printer from the install list as you go through the setup and then it will only install the PDF-Tools application leaving your licensed Editor and Lite printer untouched.

HTH

Best,
Chris
by Chris - Tracker Supp
Sat Dec 10, 2016 12:10 am
Forum: PDF-XChange Print Drivers
Topic: Standard V6 Build 318.1/319.0 - install issue and link issue
Replies: 13
Views: 4669

Re: Standard V6 Build 318.1/319.0 - install issue and link i

Hi Ken,

If the driver update does not resolve the issue, do get back to us to continue trouble-shooting.

Thanks,
Chris
by Chris - Tracker Supp
Tue Jul 21, 2015 10:55 pm
Forum: PDF-XChange Editor
Topic: RE: Ticket#3127: FR: Return Rendering to separate category
Replies: 1
Views: 1109

Re: RE: Ticket#3127: FR: Return Rendering to separate catego

Hi Ciberian,

Thank you for your request, a link to this clarification has been added to your ticket and is being considered by the development team.

Best
by Chris - Tracker Supp
Tue Jul 07, 2015 10:13 pm
Forum: PDF-XChange Viewer SDK
Topic: Compression and Image Type when Exporting to Image
Replies: 19
Views: 7186

Re: Compression and Image Type when Exporting to Image

Hi Dorwol, A few points I think will help clarify the licensing/maintenance cost differences are: 1) The scope of the Editor SDK is intended for the needs and requirements of a more advanced end user and a more advanced application being created by developers with high volume user base. If providing...
by Chris - Tracker Supp
Mon Feb 02, 2015 8:24 pm
Forum: PDF-XChange Editor
Topic: Fillable PDF forms
Replies: 3
Views: 1558

Re: Fillable PDF forms

Sounds good Wed,

Let us know if you require further assistance.

Best,

Chris
by Chris - Tracker Supp
Tue Oct 07, 2014 5:23 pm
Forum: PDF-XChange Print Drivers
Topic: Link to online-Help -> "Potentially dangerous"
Replies: 4
Views: 2330

Re: Link to online-Help -> "Potentially dangerous"

Hi Peter,

We are aware of the issue and are working to resolve it. Please use the Main Help Site Navigation pages in the mean time:

https://help.pdf-xchange.com/

Best,
Chris
by Chris - Tracker Supp
Mon Aug 11, 2014 6:58 pm
Forum: PDF-XChange Drivers API SDK
Topic: Printing driver - evaluation watermark after registration
Replies: 19
Views: 8187

Re: Printing driver - evaluation watermark after registratio

Hi Igor,

Thank you then we are satisfied that your usage is within the terms and conditions of the license.

Appreciated,

Chris
by Chris - Tracker Supp
Mon Aug 11, 2014 6:01 pm
Forum: PDF-XChange Drivers API SDK
Topic: Printing driver - evaluation watermark after registration
Replies: 19
Views: 8187

Re: Printing driver - evaluation watermark after registratio

Hi Igor, The distributable driver included in the Drivers API SDK section of our download page: https://www.pdf-xchange.com/product/downloads/sdk#pdf-xchange-drivers-api Still needs to have the serial key and developer code passed to it programmatically, you cannot distribute the driver to end users...