Search found 768 matches

by Chris - Tracker Supp
Wed May 31, 2017 5:48 pm
Forum: PDF-XChange Editor
Topic: Trialed, Liked, Purchased -- But Can't Delete the "Click to Buy" Link
Replies: 3
Views: 494

Re: Trialed, Liked, Purchased -- But Can't Delete the "Click to Buy" Link

Hi BeggarRN,

With the Editor Plus license key applied you should be able to use the menu command: Documents->Watermarks->Remove All to get rid of the demo lables applied by the Editor/Editor Plus.

Best,
Chris
by Chris - Tracker Supp
Fri Apr 14, 2017 4:41 pm
Forum: PDF-XChange Editor
Topic: Placement of the signature failed
Replies: 21
Views: 1515

Re: Placement of the signature failed

Excellent, Glad to hear!
by Chris - Tracker Supp
Fri Apr 14, 2017 4:31 pm
Forum: PDF-XChange Editor
Topic: Blurry PDF printout
Replies: 13
Views: 778

Re: Blurry PDF printout

Hi kL()p, Thank you for your question. Please first try updating to Version 6 Build 321 and see if that helps: http://www.tracker-software.com/PDFXVE6.zip If not, in the Editor/Editor plus you can set Advanced Printing preferences including Resolution & Gradient Resolution to a higher level to get a...
by Chris - Tracker Supp
Thu Dec 22, 2016 11:58 pm
Forum: PDF-Tools
Topic: Install PDF-Tools When Already Have Full Version of Editor?
Replies: 1
Views: 684

Re: Install PDF-Tools When Already Have Full Version of Edit

Hi ResearchGuy,

You should be able to choose custom install and deselect the Editor and the Lite Printer from the install list as you go through the setup and then it will only install the PDF-Tools application leaving your licensed Editor and Lite printer untouched.

HTH

Best,
Chris
by Chris - Tracker Supp
Sat Dec 10, 2016 12:10 am
Forum: PDF-XChange Print Drivers
Topic: Standard V6 Build 318.1/319.0 - install issue and link issue
Replies: 13
Views: 1908

Re: Standard V6 Build 318.1/319.0 - install issue and link i

Hi Ken,

If the driver update does not resolve the issue, do get back to us to continue trouble-shooting.

Thanks,
Chris
by Chris - Tracker Supp
Tue Jul 21, 2015 10:55 pm
Forum: PDF-XChange Editor
Topic: RE: Ticket#3127: FR: Return Rendering to separate category
Replies: 1
Views: 402

Re: RE: Ticket#3127: FR: Return Rendering to separate catego

Hi Ciberian,

Thank you for your request, a link to this clarification has been added to your ticket and is being considered by the development team.

Best
by Chris - Tracker Supp
Tue Jul 07, 2015 10:13 pm
Forum: PDF-XChange Viewer SDK
Topic: Compression and Image Type when Exporting to Image
Replies: 19
Views: 3253

Re: Compression and Image Type when Exporting to Image

Hi Dorwol, A few points I think will help clarify the licensing/maintenance cost differences are: 1) The scope of the Editor SDK is intended for the needs and requirements of a more advanced end user and a more advanced application being created by developers with high volume user base. If providing...
by Chris - Tracker Supp
Mon Feb 02, 2015 8:24 pm
Forum: PDF-XChange Editor
Topic: Fillable PDF forms
Replies: 3
Views: 612

Re: Fillable PDF forms

Sounds good Wed,

Let us know if you require further assistance.

Best,

Chris
by Chris - Tracker Supp
Tue Oct 07, 2014 5:23 pm
Forum: PDF-XChange Print Drivers
Topic: Link to online-Help -> "Potentially dangerous"
Replies: 4
Views: 1205

Re: Link to online-Help -> "Potentially dangerous"

Hi Peter,

We are aware of the issue and are working to resolve it. Please use the Main Help Site Navigation pages in the mean time:

http://help.tracker-software.com/

Best,
Chris
by Chris - Tracker Supp
Mon Aug 11, 2014 6:58 pm
Forum: PDF-XChange Drivers API SDK
Topic: Printing driver - evaluation watermark after registration
Replies: 19
Views: 3871

Re: Printing driver - evaluation watermark after registratio

Hi Igor,

Thank you then we are satisfied that your usage is within the terms and conditions of the license.

Appreciated,

Chris
by Chris - Tracker Supp
Mon Aug 11, 2014 6:01 pm
Forum: PDF-XChange Drivers API SDK
Topic: Printing driver - evaluation watermark after registration
Replies: 19
Views: 3871

Re: Printing driver - evaluation watermark after registratio

Hi Igor, The distributable driver included in the Drivers API SDK section of our download page: http://www.tracker-software.com/product/downloads/sdk#pdf-xchange-drivers-api Still needs to have the serial key and developer code passed to it programmatically, you cannot distribute the driver to end u...
by Chris - Tracker Supp
Thu May 15, 2014 8:06 pm
Forum: PDF-Tools SDK (DLL Libraries Only) - Clarion For Windows Developers Only Please
Topic: PDF Viewer in PDF Tools SDK
Replies: 4
Views: 2634

Re: PDF Viewer in PDF Tools SDK

Hi Andy, Thank you for your post. The PDF-Tools SDK libraries (non-viewer) allow for distribution of up to 100,000 CDLP It also includes a limited distribution license for the Viewer PRO SDK of 2,500 CDLP. The Viewer PRO SDK is a separate download available from the SDK downloads page, and yes we re...
by Chris - Tracker Supp
Mon Mar 10, 2014 1:04 am
Forum: PDF-XChange Editor
Topic: Create PDF/A
Replies: 1
Views: 437

Re: Create PDF/A

Hi Janko, Currently on the PDF-XChange Printer 2012 included in PDF-XChange Pro 2012 (includes Editor) can create PDF/A documents during the creation phase, You would need to scan to image file and then print to the Printer 2012 in the General settings change the PDF Specification to conform to fiel...
by Chris - Tracker Supp
Sun Feb 16, 2014 7:15 pm
Forum: PDF-XChange Print Drivers
Topic: Change Default Date Format?
Replies: 1
Views: 1090

Re: Change Default Date Format?

Hi Brian,

Reference for macro date formatting can be found in our online help here:

http://help.tracker-software.com/EUM/de ... itrules_js

Hope that helps.

Chris
by Chris - Tracker Supp
Sun Jan 26, 2014 4:03 pm
Forum: PDF-XChange Editor
Topic: auto update function
Replies: 3
Views: 909

Re: auto update function

Hi isc,

A Live Updater is currently being worked on for all products, including the Editor, and should be available in the next couple months.

Chris
by Chris - Tracker Supp
Tue Jan 21, 2014 7:19 pm
Forum: PDF-XChange Print Drivers
Topic: Online Manual: Some questions ...
Replies: 23
Views: 3537

Re: Online Manual: Some questions ...

Hi Peter2,

Your feedback has been forwarded it our developer manual team to add or clarify the requested information. I`ll get back to you when the 2 topics have been updated.

Thanks again.

Chris
by Chris - Tracker Supp
Tue Jan 21, 2014 7:14 pm
Forum: PDF-XChange Print Drivers
Topic: Multiple user acounts on single computer and licensing
Replies: 5
Views: 1286

Re: Multiple user acounts on single computer and licensing

Hi Brad,

We extend our licenses to allow installation of the software on up to 2 devices for each unique user, so you can have 3 users and install on up to 2 machines for each.

I will bring up adding this to the license agreement with management.

Hope that helps to clarify.

Best,
Chris
by Chris - Tracker Supp
Thu Jan 02, 2014 9:50 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Create table of contents with bookmarks
Replies: 1
Views: 1288

Re: Create table of contents with bookmarks

Hi jwash, Currently that feature is not available in the PDF-XChange Viewer, and with the release of the Viewer's next major version, the PDF-XChange Editor no new features will be added to the viewer. We will forward your feature request on to the development team for consideration for a future bui...
by Chris - Tracker Supp
Fri Dec 27, 2013 7:38 am
Forum: PDF-XChange Viewer (End Users)
Topic: Printer Driver
Replies: 3
Views: 1347

Re: Printer Driver

Hi erie910, Yes the PDF-XChange Lite printer is included with the Viewer and now the PDF-XChange Editor, the serial keys for each product now directly license the PDF-XChange Lite printer and a second lite serial is no longer required. You can download the Lite installer from our downloads page and ...
by Chris - Tracker Supp
Wed Dec 11, 2013 9:32 pm
Forum: PDF-XChange Print Drivers
Topic: Online Manual: Some questions ...
Replies: 23
Views: 3537

Re: Online Manual: Some questions ...

Hi Peter2, So a couple of bugs have been identified and workarounds put in place. The Standard 2012 manual should function alot better now. Please let me know if you find any further issues. Known issue: image map links are not working as expected for the MSOffice plugin and MSOutlook plugin, both s...
by Chris - Tracker Supp
Thu Dec 05, 2013 12:35 am
Forum: PDF-XChange Editor
Topic: Highlighting text
Replies: 5
Views: 1193

Re: Highlighting text

Hi mkohut,

Glad to assist.

Best,
Chris

HTH = Hope that helps :wink:
by Chris - Tracker Supp
Wed Dec 04, 2013 11:53 pm
Forum: PDF-XChange Editor
Topic: Highlighting text
Replies: 5
Views: 1193

Re: Highlighting text

Hi mkohut, It all depends on how the PDF was created. 1) PDFs created using a PDF creation tool and textual content or a PDF conversion printer from an application like AutoCAD or MSWord, which actually includes text in the document, the highlighter will work on the text. 2) If it was created from a...
by Chris - Tracker Supp
Wed Dec 04, 2013 7:20 pm
Forum: PDF-XChange Print Drivers
Topic: Online Manual: Some questions ...
Replies: 23
Views: 3537

Re: Online Manual: Some questions ...

I've fixed the links in the OFFice2PDF section which work within it's own project: Save section: http://help.tracker-software.com/PDFXSTD5/default.aspx#pageid=save OFFice2PDF section: http://help.tracker-software.com/PDFXSTD5/default.aspx#pageid=office2pdf_2012 But looks like there is an issue acces...
by Chris - Tracker Supp
Wed Dec 04, 2013 7:10 pm
Forum: PDF-XChange Print Drivers
Topic: Online Manual: Some questions ...
Replies: 23
Views: 3537

Re: Online Manual: Some questions ...

Hi Peter, ...I supposed it means "convert to 'the value of first field' if the DPI is greater than 'value of second field'" (e.g. 110 -> stays 110; 129 -> 96; 400 -> 96) Right?.... This has been passed onto the development team to add to the manual as it is beyond my understanding of the topic. RE v...
by Chris - Tracker Supp
Wed Dec 04, 2013 12:18 am
Forum: PDF-XChange Print Drivers
Topic: Online Manual: Some questions ...
Replies: 23
Views: 3537

Re: Online Manual: Some questions ...

Hi Peter, I tried to reproduce the issue from the video using Firefox 25.0.1 and it did not reset the contents pane. And using IE 10 ver 10.0.0.1 did not show this and it did not reset the contents pane. And using Opera 12.0.1 did not show this and it did not reset the contents pane. Nor was the beh...
by Chris - Tracker Supp
Wed Dec 04, 2013 12:08 am
Forum: PDF-XChange Print Drivers
Topic: Online Manual: Some questions ...
Replies: 23
Views: 3537

Re: Online Manual: Some questions ...

Hi Peter, Resolution: Set the desired 'DPI' (Dots per inch) for the file pages. This can be any value from 50 to 2400 DPI Is correct, even though 50 DPI is not included in the most common DPI selections drop down, you can enter any value between 50 and 2400 as stated. Monochrome (single colour again...
by Chris - Tracker Supp
Tue Dec 03, 2013 4:58 pm
Forum: PDF-XChange Print Drivers
Topic: Online Manual: Some questions ...
Replies: 23
Views: 3537

Re: Online Manual: Some questions ...

Hi Peter,

Thanks for the feedback both points have been addressed in the online manual.

Best,
Chris
by Chris - Tracker Supp
Sun Sep 22, 2013 11:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Stamps, more added
Replies: 5
Views: 1754

Re: Stamps, more added

Hi Rick, You can use the watermark feature of the PDF-Tools 4 or the pre-release of the Editor both available as trial software on our Downloads page. You can set them to include a stamp on the same spot of every page if that is what you are looking for, with no limitations of how many pages are int...
by Chris - Tracker Supp
Thu Aug 29, 2013 4:01 pm
Forum: PDF-XChange Viewer SDK
Topic: question about "NewDocumentFromImages"
Replies: 9
Views: 2011

Re: question about "NewDocumentFromImages"

Hi mcsi,

IT has taken several months to get our end user and developer manuals into the new online format, which will have a link to a downloadable PDF version of said manuals in the near future.

Best,
Chris
by Chris - Tracker Supp
Mon Jul 08, 2013 7:15 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Purchased PDF-XChange Viewer PRO in Dec 2012,but changed PCs
Replies: 3
Views: 2444

Re: Purchased PDF-XChange Viewer PRO in Dec 2012,but changed

Hi Michael, Did you type it in manually, or copy and paste. First please try to copy and paste your serial key in the viewer Help->Enter a Serial Key, it should turn blue if it's happy with your code and click Apply and Ok. If you are still having problems licensing the viewer, please email support@...
by Chris - Tracker Supp
Sun Jun 09, 2013 3:03 pm
Forum: PDF-Tools 4
Topic: Updated to PDFT4 but watermark still remains
Replies: 9
Views: 4944

Re: Updated to PDFT4 but watermark still remains

Hi kmcoch, When you run the PDF-Tools in the upper right corner click the Preferences button, then click the About tab. You'll see a Serial Key button middle right of the screen click that, be sure to copy and paste in your serial key to avoid typos and click Ok and Close. That should license it pro...
by Chris - Tracker Supp
Mon May 20, 2013 5:12 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Printer dialog - no printers available anymore
Replies: 19
Views: 4358

Re: Printer dialog - no printers available anymore

Hi Sascha,

First thing I would recommend would be to uninstall, restart your machine and re-install. This is not an issue that has been reported by other users.

Please let us know if that resolves your issue.

Best,
Chris
by Chris - Tracker Supp
Sat May 18, 2013 2:50 pm
Forum: PDF-XChange Editor
Topic: Exchange Editor vs Adobe
Replies: 1
Views: 972

Re: Exchange Editor vs Adobe

Hi neickstevens,

Not sure why, can you please send us a sample file that exhibits this behaviour to support@tracker-software.com so we can investigate this further.

Thanks, Chris
by Chris - Tracker Supp
Thu Apr 18, 2013 6:45 pm
Forum: PDF-Tools 4
Topic: Windows 8
Replies: 3
Views: 6020

Re: Windows 8

Hi Ron,

Windows 8 is fully supported and all 2012 and Viewer products has been certified Windows 8 Compatible.

Best,
Chris
by Chris - Tracker Supp
Mon Mar 25, 2013 6:29 pm
Forum: PDF-XChange Editor
Topic: Some questions & concerns on the new PDF-XChange Editor!
Replies: 13
Views: 2061

Re: Some questions & concerns on the new PDF-XChange Editor!

I have tested point 3 and it works properly in build 300. 3. PDF-XChange Editor still is not remembering my settings like "Page Layout and Zoom" for example. I am using Windows 7 Ultimate 64 bit, can you please let us know what Windows operating system you are running and if it is 32 or 64 bit pleas...
by Chris - Tracker Supp
Fri Mar 22, 2013 11:30 pm
Forum: PDF-XChange Viewer SDK - For Clarion Developers ONLY
Topic: LPCWSTR
Replies: 1
Views: 2463

Re: LPCWSTR

Hi John,

There is a Clarion specific download, which you probably did not download, it's on the developers download page under the default PDF-Tools SDK download button.

Here's the address to the file: http://www.tracker-software.com/PDFT41_CW.zip

Best,
Chris
by Chris - Tracker Supp
Sat Mar 16, 2013 4:08 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Version 3 beta - update released.
Replies: 32
Views: 14425

Re: Version 3 beta - update released.

Hi malik51,

Yes you can email pdfxedit@tracker-sfotware.com, with bug reports.
by Chris - Tracker Supp
Sat Mar 02, 2013 6:33 pm
Forum: PDF-XChange Drivers API SDK
Topic: Automation with MS Dynamics NAV
Replies: 53
Views: 16974

Re: Automation with MS Dynamics NAV

Hi NIL,

Yes there was a new v4 build release on Feb 25.

Please go to our download page and click the developer downloads tab.

Go to the Drivers API SDK section and under the download now button click View Previous Versions and download the V4 Build 4.0.210.
by Chris - Tracker Supp
Sat Feb 23, 2013 11:47 pm
Forum: PDF-Tools 4
Topic: how to delete the watermark?
Replies: 20
Views: 4939

Re: how to delete the watermark?

Hi,

By default the Editor or Viewer will maintain the version of PDF the document had when it was opened. You can set the Version you want to maintain when creating New Documents, these settings can be found in Edit->Preferences->New Documents.

HTH
by Chris - Tracker Supp
Sat Feb 23, 2013 11:42 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Alternate PDF viewers list
Replies: 1
Views: 847

Re: Alternate PDF viewers list

Hi fghj, Our purpose of the alternate viewer is for comparison to another standard, the only alternate standard, that we aim to maintain compatibility with are the Adobe products. As the PDF specification is International, we adhere to that have decided limit the alternate viewer to that most used i...
by Chris - Tracker Supp
Mon Jan 14, 2013 11:25 pm
Forum: PDF-XChange Drivers API SDK
Topic: Developer access to IE Plugin
Replies: 6
Views: 2763

Re: Developer access to IE Plugin

Hi patient chart manager, llc, The best way around that is to set your application as the default PDF viewer, and in the settings of the IE addin, you can check a check box in Advanced settings to run default PDF software after conversion to initiate that unless they require a separate default PDF r...
by Chris - Tracker Supp
Wed Jan 09, 2013 6:08 pm
Forum: PDF-XChange Drivers API SDK
Topic: Developer access to IE Plugin
Replies: 6
Views: 2763

Re: Developer access to IE Plugin

Hi patient chart manager, llc, There is no SDK that includes access to the IE Plugin programmatically, so you would need to purchase End user licenses for PDF-XChange Standard to incorporate the IE conversion plugin into your model. You may be interested in our reseller program, which would allow yo...
by Chris - Tracker Supp
Sun Dec 30, 2012 4:45 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Advantages of pay or free
Replies: 3
Views: 780

Re: Advantages of pay or free

Hi obamacomyoyo, These features in current version require a license: Delete Pages Move Pages - By Drag&drop in Thumbnails View. Insert/Import Pages (from existing PDF files) Extract pages to a new file (PDF or Image format - 15 formats supported) Crop Pages/Files Flatten Annotations/Comments Insert...
by Chris - Tracker Supp
Sun Dec 30, 2012 4:40 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Where are the thumbnails?
Replies: 1
Views: 634

Re: Where are the thumbnails?

Hi obamacomyoyo,

On Page 96 in the Viewer manual View->Pages Thumbnails or [Ctrl]+[T].

HTH

Chris
by Chris - Tracker Supp
Sun Sep 23, 2012 2:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Translators still needed !
Replies: 60
Views: 18346

Re: Translators still needed !

Hi tenagadalam,

We provide the tools necessary to translate our software into any L to R language, and offer a license for any product you submit a complete transaction for.

Please see the link below for more details:

http://www.tracker-software.com/translation_tools

Best,
Chris
by Chris - Tracker Supp
Sun Sep 23, 2012 2:28 pm
Forum: PDF-XChange Viewer SDK
Topic: Class not registered
Replies: 6
Views: 1489

Re: Class not registered

Hi Roger,

Yes it is possible, please see the following post:
http://www.tracker-software.com/forum3/ ... dll#p40547

Best,

Chris
by Chris - Tracker Supp
Sat Sep 08, 2012 3:35 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can't print changes anymore
Replies: 3
Views: 795

Re: Can't print changes anymore

Hi bpichon,

When you click File->Print, at the bottom left section of the print dialog is a section Print Options, is the Print: drop down set to Document and Markups? If not change that to that selection and try to print again.

Best,

Chris
by Chris - Tracker Supp
Sun Aug 19, 2012 2:20 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Desktop Icon for Documents Saved To The Desktop
Replies: 1
Views: 548

Re: Desktop Icon for Documents Saved To The Desktop

Hi allegro,

The shell extensions included with the installation of the viewer replace a program icon on PDF files with a thumbnail image of the first page of the PDF as a preview, please refer to this page: http://www.tracker-software.com/shell_ext.html

Best,
Chris
by Chris - Tracker Supp
Sat Jul 28, 2012 3:44 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Can Fill "Patterns" be used instead of Fill Colors?
Replies: 3
Views: 699

Re: Can Fill "Patterns" be used instead of Fill Colors?

Hi metanoid,

At this point no we do not support pattern fills for annotations, we can look at a feature request but it won't be considered by the development team until sometime after the release of the new viewer in late Sept.

Best,
Chris
by Chris - Tracker Supp
Sun Jul 22, 2012 2:19 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Mutiple selection
Replies: 16
Views: 2497

Re: Mutiple selection

Hi newsnews,

The first 2 questions will be included features of the new PDF-XChange Viewer scheduled for release end of Sept.

I see if the vertical text is planned as well and get back to you on it.

Best,
Chris