Search found 5137 matches

by Paul - Tracker Supp
Wed May 05, 2021 6:30 pm
Forum: PDF-XChange Editor SDK
Topic: Convert procedure hangs up.
Replies: 19
Views: 207

Re: Convert procedure hangs up.

Hi Ernest,

thanks for the files, I believe Alex has them now. I expect you will hear from him here once he has something.

regards
by Paul - Tracker Supp
Tue May 04, 2021 11:47 pm
Forum: PDF-XChange Editor
Topic: Polygon Line Width is now showing correctly
Replies: 3
Views: 49

Re: Polygon Line Width is now showing correctly

Hi ymkim,
welcome to the Tracker Forums.

Can you check the "View" ribbon and the "Thin Lines" button? (CTRL+5)
ThinLines.gif
It should just be the View in the Editor, opening the file in other applications should revert to he original line thickness.

Does that help?
by Paul - Tracker Supp
Mon May 03, 2021 5:01 pm
Forum: PDF-XChange Editor
Topic: A few Typos in history of changes for 9.0.353
Replies: 2
Views: 61

Re: A few Typos in history of changes for 9.0.353

Thanks Bhikku,

corrections made and should be uploaded soon.

Thanks for that.
by Paul - Tracker Supp
Fri Apr 30, 2021 5:08 pm
Forum: PDF-XChange Editor
Topic: Auto Rename Fields - Drag'n Drop
Replies: 4
Views: 127

Re: Auto Rename Fields - Drag'n Drop

Hi Adam,

thanks for the details. I have added these comments to the ticket and we shall see what eventuates.

regards
by Paul - Tracker Supp
Thu Apr 29, 2021 1:48 pm
Forum: PDF-XChange Editor
Topic: Word (DOC) to PDF conversion - "bookmark" (same document) hyperlinks SOLVED
Replies: 8
Views: 416

Re: Word (DOC) to PDF conversion - "bookmark" (same document) hyperlinks SOLVED

Hi Zarko I have raised a formal feature request around this, and while intended for internal use only, referring to RT#5578: Feature Request :: Editor :: Word (DOC) to PDF conversion - "bookmark" (same document) hyperlinks should facilitate any support staff member getting you a status update. I hop...
by Paul - Tracker Supp
Fri Apr 23, 2021 3:10 pm
Forum: PDF-XChange Editor
Topic: Multi-language OCR can take a long time SOLVED
Replies: 5
Views: 196

Re: Multi-language OCR can take a long time SOLVED

Thanks for posting this David, I am really pleased to see this translate into real world result. It is one thing to perform well in tests in a controlled environment but the real proof of the pudding is you. I am impressed with the work they did also, and would offer a big pat on the back to the tea...
by Paul - Tracker Supp
Fri Apr 16, 2021 5:45 pm
Forum: PDF-XChange Editor
Topic: Some problem roaming profiles
Replies: 5
Views: 143

Re: Some problem roaming profiles

On further discussion with the development team leader, I have learned that setting the file association per user is a convoluted and complex task that requires calculations based on user seeds. The result is that there is not a specific set of reg keys we can tell you are responsible, each user can...
by Paul - Tracker Supp
Fri Apr 16, 2021 4:45 pm
Forum: PDF-XChange Editor
Topic: Auto Rename Fields - Drag'n Drop
Replies: 4
Views: 127

Re: Auto Rename Fields - Drag'n Drop

Hi again adameworks, I discussed this with the dev team and we have agreed to look into it. I have raised a formal Feature Request around this, and while intended only for internal use, if you refer to RT#5562: Feature Request :: Editor :: Rename Form fields options for Drag and Drop insert pages. i...
by Paul - Tracker Supp
Fri Apr 16, 2021 4:18 pm
Forum: PDF-XChange Editor
Topic: Auto Rename Fields - Drag'n Drop
Replies: 4
Views: 127

Re: Auto Rename Fields - Drag'n Drop

Hi adameworks thanks for the post and excellent question. As you seem to already have noticed, this is not currently available via Drag and Drop. The Insert Pages dialogue has a dropdown to select the desired form field action, how would that work in a Drag and Drop scenario? image.png I expect that...
by Paul - Tracker Supp
Thu Apr 15, 2021 5:38 pm
Forum: PDF-Tools
Topic: Can't overwrite file after OCR
Replies: 11
Views: 169

Re: Can't overwrite file after OCR

Hi again TheRealFentonius, I tested your tool here and every time it saves without issue. Can you reproduce this on any other devices or is it specific to this one PC? If we cannot reproduce the issue we would need to do a remote debug session on your machine to determine what is happening. It was p...
by Paul - Tracker Supp
Thu Apr 15, 2021 5:32 pm
Forum: PDF-XChange Editor
Topic: Some problem roaming profiles
Replies: 5
Views: 143

Re: Some problem roaming profiles

Hi omoyano, you can indeed create a Group Policy to enforce file associations, and it can be applied to PDFs. Please take a look at this KB, it shows a generic approach to enforcing file associations and applies it to PDFs and our Editor: https://help.tracker-software.com/sysadmin/index.html?enforci...
by Paul - Tracker Supp
Wed Apr 14, 2021 10:39 pm
Forum: PDF-Tools
Topic: Can't overwrite file after OCR
Replies: 11
Views: 169

Re: Can't overwrite file after OCR

Thanks for that Willy,

TheRealFentonius, I asked the devs about this and it seems we need to reproduce this to investigate, it does seem like PDF-Tools may be blocking that.

May I ask you to export the Tool you created and send it to us at support@tracker-software.com please?

regards
by Paul - Tracker Supp
Wed Apr 14, 2021 10:35 pm
Forum: Image-XChange SDK
Topic: Converting PDF to Images
Replies: 1
Views: 99

Re: Converting PDF to Images

Hi PKI,

have you looked into PDF-Tools yet? https://www.tracker-software.com/product/pdf-tools It is designed to batch process large numbers of files, including conversion to images.

If you just want to turn the PDFs into images based PDFs then we do that to with the "Rasterize PDF" tool.
by Paul - Tracker Supp
Wed Apr 14, 2021 3:32 pm
Forum: PDF-Tools
Topic: Can't overwrite file after OCR
Replies: 11
Views: 169

Re: Can't overwrite file after OCR

Hi TheRealFentonius, thanks for the post. There are tools available that we can use to determine exactly what has a handle on that file keeping it open. Before we go there I would ask you to check that you do not have Windows Explorer open to that target folder, and that the file in question is not ...
by Paul - Tracker Supp
Mon Apr 12, 2021 10:24 pm
Forum: PDF-XChange Editor
Topic: Not able to add dropbox
Replies: 6
Views: 359

Re: Not able to add dropbox

It should be working for you LastWill, please do update and confirm?
by Paul - Tracker Supp
Mon Apr 12, 2021 9:58 pm
Forum: PDF-XChange Editor
Topic: portfolio is greyed out - not possible to open a potfolio
Replies: 10
Views: 394

Re: portfolio is greyed out - not possible to open a potfolio

Hi Alan,

we are planning on a non-flash solution that will provide the thumbnails that Flash used to. It will not be ready for the build coming out this week, however we are hoping to have it done for the subsequent release a couple of months later.

I hope that helps.
by Paul - Tracker Supp
Mon Apr 12, 2021 9:50 pm
Forum: PDF-Tools
Topic: How to Make a Submit Button
Replies: 7
Views: 1132

Re: How to Make a Submit Button

Hi Andrew, the form should work n all PDF readers that are compliant. I do not think the issue is that the PDF does not comply with the standards, but as Stefan said the Apple PDF applications may not be doing the right thing. If you want to you may send us the PDF in question, if it is sensitive se...
by Paul - Tracker Supp
Mon Apr 12, 2021 9:42 pm
Forum: PDF-XChange Editor
Topic: Missing sessions
Replies: 1
Views: 86

Re: Missing sessions

Hi Music, it is hard to say exactly what may be happening in your case given the few details we have. Session data is stored in RAM and is written to the Windows registry on program close. Could it be that for some reason the Editor did not shutdown properly? Can you find any common factor between i...
by Paul - Tracker Supp
Mon Apr 05, 2021 8:40 pm
Forum: PDF-XChange Editor
Topic: Add a Place (SharePoint Online)
Replies: 10
Views: 768

Re: Add a Place (SharePoint Online)

Hi GeoChicken,

are you seeing this issue in the current version? 9.0.352.0
by Paul - Tracker Supp
Fri Apr 02, 2021 11:19 pm
Forum: PDF-XChange Editor
Topic: Bug report: application freeze
Replies: 3
Views: 179

Re: Bug report: application freeze

Hi eleigh

I have reproduced this and sent the associated memory dump to the development team for analysis.

Thanks you for bringing this to our attention. We will post here with the results of the investigation.

regards
by Paul - Tracker Supp
Fri Apr 02, 2021 10:36 pm
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 10
Views: 652

Re: Some hyperlinks get corrupted when printing

Hi Ani, I am sorry to hear of your frustration in this regard. You said: I created the ticket to Tracker Support in January. Do you have a ticket number? I can look up the state of things if you post it here, or email it to support@tracker-software.com I am looking for something like the ticket post...
by Paul - Tracker Supp
Thu Apr 01, 2021 7:24 pm
Forum: PDF-XChange Editor
Topic: Missing font name.
Replies: 10
Views: 338

Re: Missing font name.

Hi dxcarnadi,

the ticket RT#5506: Font names reported/shown incorrectly has been set to "resolved" and the fix to this issue will be available in the next build slated for the 12th of April.

Please let us know how that works for you when it is available.
by Paul - Tracker Supp
Thu Mar 25, 2021 2:19 pm
Forum: PDF-Tools
Topic: PDF-Optimazion SOLVED
Replies: 2
Views: 97

Re: PDF-Optimazion SOLVED

HI King-Soft,

welcome to the Tracker Forums.

Indeed, PDF-Tools has a number of options you can set for the batch job. In the Optimize Document Tool there are many options available to tweak the process:
ToolsOpimizeOptions.gif
I hope that helps.
by Paul - Tracker Supp
Thu Mar 25, 2021 2:05 pm
Forum: PDF-XChange Editor
Topic: 3D PDF Viewer
Replies: 3
Views: 190

Re: 3D PDF Viewer

HI gjk_baker@yahoo.com,

welcome to the Tracker Forums.

Indeed we would like to see this file. Our email can handle attachments up to 30 MB so please email this file to support@tracker-software.com

Please and thanks
by Paul - Tracker Supp
Thu Feb 25, 2021 11:19 pm
Forum: PDF-XChange Editor
Topic: Missing font name.
Replies: 10
Views: 338

Re: Missing font name.

Hi dxcarnadi, indeed we are not handling his font properly. We will fix this. I have raised a Support Request Ticket for this, and while for internal use only, referring to RT#5506: Font names reported/shown incorrectly will help any support staff member get you a status update. I hope that helps.
by Paul - Tracker Supp
Thu Feb 25, 2021 10:54 pm
Forum: PDF-XChange Editor
Topic: Licensing problem with roaming profiles - activation on each PC switch
Replies: 13
Views: 483

Re: Licensing problem with roaming profiles - activation on each PC switch

Hi Michael,

indeed this information is not available to the general public and as such we do respectfully request that you email support@tracker-software.com regards this.

sincerely
by Paul - Tracker Supp
Wed Feb 24, 2021 9:21 pm
Forum: PDF-XChange Editor
Topic: Set Document to "Actual Size" to as Default
Replies: 3
Views: 149

Re: Set Document to "Actual Size" to as Default

Hi fwshaw, thanks for the post. You are in the right plce, look to the "Page Display" category of the Preferences where you will find a "Default Page Zoom". image.png If you leave the box to "Respect Document Settings" checked, and if the document dictates a default initial view it will override you...
by Paul - Tracker Supp
Wed Feb 24, 2021 5:04 pm
Forum: PDF-XChange Editor
Topic: Ctrl -copy not working after 'Checked'- status
Replies: 3
Views: 178

Re: Ctrl -copy not working after 'Checked'- status

Hi MJN,

thanks for the post and report.

I am seeing this also. Even if I return the comment to status "None" the behaviour persists. Are you seeing this also?
by Paul - Tracker Supp
Wed Feb 24, 2021 4:54 pm
Forum: PDF-XChange Editor
Topic: Bookmark from text
Replies: 1
Views: 148

Re: Bookmark from text

Hi q_laus2 You said you already have PDF document, not Word documents, so the conversion process is not available to you? If some other application is creating these bookmarks and they are wrong, it could be difficult correcting them, better to get a correct conversion in the first place. Or am I mi...
by Paul - Tracker Supp
Mon Feb 22, 2021 11:25 pm
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 10
Views: 652

Re: Some hyperlinks get corrupted when printing

Hi ANI, I do apologize for the poor response from the support email. We usually are pretty good at responding to these. I looked and could not actually find any email from you current email address - so I have asked Dimitar to follow up on this since you appear to have already sent him the doc files...
by Paul - Tracker Supp
Mon Feb 22, 2021 8:40 pm
Forum: PDF-XChange Editor
Topic: Can I merge images on a page?
Replies: 4
Views: 225

Re: Can I merge images on a page?

Hi Richard,

good to hear you sorted this out.

I don't think we have an automated option for this.
by Paul - Tracker Supp
Wed Feb 17, 2021 9:13 pm
Forum: PDF-XChange Drivers API SDK
Topic: OCR detection gone after it was sent to XChange PDF Driver zu PDF/A-1B
Replies: 5
Views: 449

Re: OCR detection gone after it was sent to XChange PDF Driver zu PDF/A-1B

I spoke to one of the dev team about this. The reason your result does not include the selectable text is that your original document has invisible text from the OCR. The Editor can select it and save as PDF/A-1b and retain the selectability of the text. Printing this invisible text results in nothi...
by Paul - Tracker Supp
Tue Feb 16, 2021 9:25 pm
Forum: PDF-XChange Editor
Topic: Trouble Installing Current PDFXPro 9.0.352.0
Replies: 2
Views: 111

Re: Trouble Installing Current PDFXPro 9.0.352.0

Hi cabinet de psychiatrie,

Further to what Stefan said, I would be interested in knowing if you have a Brother Printer and whether this known fix helps: https://www.tracker-software.com/knowle ... rinstaller
by Paul - Tracker Supp
Tue Feb 16, 2021 5:18 pm
Forum: PDF-XChange Drivers API SDK
Topic: OCR detection gone after it was sent to XChange PDF Driver zu PDF/A-1B
Replies: 5
Views: 449

Re: OCR detection gone after it was sent to XChange PDF Driver zu PDF/A-1B

HI baumunk, I am not sure how this applies to the SDK, but when I take your OCR's PDF and save it as PDF/A-1b there is an option to "Rasterize unembedded fonts" if I turn that off I get a PDF/A-1b where the text can be selected. image.png sample_pages_ocr_PDF-1b-Paul.pdf Are you able to do a similar...
by Paul - Tracker Supp
Thu Feb 11, 2021 9:34 pm
Forum: PDF-XChange Editor
Topic: Dynamic Date Stamp does not print
Replies: 10
Views: 347

Re: Dynamic Date Stamp does not print

Thanks Willy,

I want to hear the answers to both of those questions, as well as whether "selecting "Document and Stamps" in the Advanced Print Options drop down helps?
image.png
by Paul - Tracker Supp
Thu Feb 11, 2021 9:30 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor 8.0 crash on print
Replies: 5
Views: 335

Re: PDF-XChange Editor 8.0 crash on print

HI PHK,

update the Editor to 9.0.352.0.

The crash on Print bug in 9.0.350.0 was fixed in 9.0.351.0.

Help --> Check for Updates is your friend. Do let me know how that goes and whether it satisfactorily resolves your issue?

regards
by Paul - Tracker Supp
Thu Feb 11, 2021 9:27 pm
Forum: PDF-XChange Editor
Topic: Selection tool
Replies: 10
Views: 688

Re: Selection tool

This Feature Request has been accepted.

While for internal use only, a reference to RT#5472: Feature Request :: Editor :: Object selection options will enable any support staff member to get a ticket status update.

I hope that helps.
by Paul - Tracker Supp
Wed Feb 10, 2021 6:45 pm
Forum: PDF-XChange Editor
Topic: Stamps
Replies: 5
Views: 319

Re: Stamps

Not directly, no. We honour all the security settings placed by authors. The best way to achieve this is to make the authors of the documents understand that if they need their documents signed then they should add the signature fields before the security is applied. I do not believe we have a mecha...
by Paul - Tracker Supp
Wed Feb 10, 2021 6:33 pm
Forum: PDF-XChange Editor
Topic: Feature Request: Multi-Function Macros
Replies: 3
Views: 151

Re: Feature Request: Multi-Function Macros

Hi PHK,

we can put this to the Dev team but given that PDF-Tools https://www.tracker-software.com/product/pdf-tools has the ability to create your own custom tools I suspect the request is unlikely to be approved.

Maybe you can use something link this? https://www.autohotkey.com/
by Paul - Tracker Supp
Tue Feb 09, 2021 2:50 pm
Forum: PDF-XChange Editor
Topic: V9 Command Line Install / Licensing
Replies: 5
Views: 462

Re: V9 Command Line Install / Licensing

We have introduced two mechanisms for silently activating users, a Group Policy, and a command line. https://www.tracker-software.com/knowledgebase/558-How-do-I-silently-activate-keys Activation is separate from installation of the software with a license. Software installation must be run with elev...
by Paul - Tracker Supp
Tue Feb 09, 2021 2:42 pm
Forum: PDF-XChange Editor
Topic: Updating cache when pages are deleted
Replies: 3
Views: 167

Re: Updating cache when pages are deleted

Hi Kai,

thanks for confirming that tis work around, well, works...

I will bring this it the development team for comment.

regards
by Paul - Tracker Supp
Mon Feb 08, 2021 9:23 pm
Forum: PDF-XChange Editor
Topic: 2 regression bugs in version 9 compared to 8 (mouse pointers and stylus writing)
Replies: 21
Views: 1169

Re: 2 regression bugs in version 9 compared to 8 (mouse pointers and stylus writing)

Good to hear about the Exclusive Mode Kai, we will have to wait to hear from Corwin about the DPI, it sounds like it did not make it into 352.
by Paul - Tracker Supp
Mon Feb 08, 2021 7:06 pm
Forum: PDF-XChange Editor
Topic: Feature Request: New Bookmarks Generate Named Destinations
Replies: 3
Views: 169

Re: Feature Request: New Bookmarks Generate Named Destinations

Hi PHK, it sounds reasonable to me, to convert the bookmark to a named destination at bookmark creation time. I am not sure if there are any technical reasons not to implement this, but if there are I am sure we will hear abut it from the dev team. I have raised a formal Feature Request around this,...
by Paul - Tracker Supp
Mon Feb 08, 2021 6:30 pm
Forum: PDF-XChange Editor
Topic: Selection tool
Replies: 10
Views: 688

Re: Selection tool

Thanks Christoph,

I have the email and will pass that on to the appropriate developer for consideration. I cannot promise he will deliver the feature.

Regards.
by Paul - Tracker Supp
Mon Feb 08, 2021 6:23 pm
Forum: PDF-XChange Editor
Topic: Stamps
Replies: 5
Views: 319

Re: Stamps

Hi TechTeam, I believe this is because that setting allows only signing existing signature fields. At least that is the case when applying document security via the Editor: image.png Results in the same permissions you show: image1.png and the same error: image2.png I believe that you need to add yo...
by Paul - Tracker Supp
Mon Feb 08, 2021 5:58 pm
Forum: PDF-XChange Editor
Topic: Add a Place (SharePoint Online)
Replies: 10
Views: 768

Re: Add a Place (SharePoint Online)

Thanks Ghassan,

I have forwarded this to the appropriate dev and will post here as well as email you what he comes back with.
by Paul - Tracker Supp
Mon Feb 08, 2021 5:46 pm
Forum: PDF-XChange Editor
Topic: Updating cache when pages are deleted
Replies: 3
Views: 167

Re: Updating cache when pages are deleted

Hi Kai, I believe you are right that it is just a caches "prerender" of those pages. My suggestion would be to close the document and open it again after having removed this content. That would force the cache to be be removes from the temp folder and then your shared screen would not show this. Now...