Tracker Software Products

Hi Special, yes, we are aware of the issue in yesterday's build about not opening in maximized for some people. We have reproduced it here and will fix that in a release very soon. Regarding the original complaint, we are unable to reproduce this and do not have a fix I am afraid. You are the only o...

Hi Chris, OK - well I will follow up on the assigned keys not working, I am pleased that Tab and Shift Tab are working for you, even if the way it works is not to your liking. I don't think we are going to be able to make it so that you can tab through the comments while the popups are open I am afr...

Hi Chris,

the ticket is set to status "Resolved" back in 359. It should be working in the current build.

Right - not that ticket. This discussion has me very confused I am afraid to say. :-( Daniel reported back in November: I have just finished speaking with the Dev team, and they are fairly certain that this issue has been resolved. That was supposed to have been in 358. Now I see you have said you w...

Hi KoLoLoLo,

that is consistent with what I expect because it is on closing the last instance of the Editor that settings are moved from RAM to storage (in the registry).

Thanks for the input. We will fix this.

I think you are on the right path with this: I guess it has something to do with PNG / alphachannel and some bug in the handling. The stamp I saw the behavior with was a .png with transparency. The devs will I'm sure be able to give a more definitive answer after they investigate. I'll keep you post...

Hi guys,

we found a machine on which this is reproduced, so we will investigate.

It's definitely not happening for everyone, now that we have reproduced it I expect we can do something about it. We will post here what we find.

Thanks for the reports.

Hi HASDAL, thank you for the animation, with this I understood what to do to reproduce the issue. I think the issue was that it wasn't happening with my stamps. I found one that does this and will bring it to the development team. image.png To add further to the challenge, this seems to be printer d...

Thanks Rakunavi,

I have passed this on to the translator.

Hi HASDAL, my apologies, I am not understanding what you need here either I am afraid, I do apologize if I am being obtuse. The document you uploaded has an image in it. The image is of text that says "some signature" and has the orange background. Because the orange background to this ima...

Hi Chris, > Shape annotations are also classified as comments in the ISO PDF specification. We're in your program. Not a specification. To be fair to Sean, it is relevant because our program adheres to that standard, strictly. He was simply letting you know that these shapes are annotations and will...

Hi Chris, if the guys tested in Adobe Reader X or Adobe Professional and it works, that is all we plan to do. We will not make a fix to address a specific version of Adobe failing to render properly. I'm not sure why you say this is not relevant, it works in the versions of Adobe we tested, we are n...

This should be available for Monday's build.

Thank you Yevgenii for doing this late on a Friday night!

And I just got this from from the dev who does the Export to Word: I added the ability to convert Highlights and Popups to Word when a user selects only annots. And that should solve the issue. This will be available Monday. I am thankful to Yevgenii for doing this late on a Friday night for us! Let...

Hi again Chris, after further discussions with the development team leader, because I was stuck with the idea in my head that is "Should" be possible to export the highlight annotations with text to Word he asked me what I would expect to see. What I expected to see was the text of the doc...

Hi Chris, I think there may be a misunderstanding of things here. There is an option in the Editor to "Copy selected text into pop-ups of newly created Text Markup comments": image.png Do you have that turned on Chris? With that off Sean is 100% correct that there is not text in the annota...

I see the same and will be asking the dev who made this about it. Please note that this is a Friday evening already in Europe and he may not see this until Monday, so please have patience while I look into this one. There is a ticket for this: RT#6179: Export selected comments to Word fails to inclu...

We have a new build release on Monday.

You are eventually going to have to bite the bullet and update to the current version else you will never see any fixes to anything. As always it is your choice.

Hi Chris, it seems to me that using a sticky note is common. I replied to a highlight using our Editor, Foxit and Adobe Reader X and all resulted in Sticky Notes, even the one that was only a highlight, replying in Adobe created a sticky note. See this sample. LoremIpsum.pdf I don't see this changing.

Hi Chris,

the highlight was hidden and the reply is a part of that comment and thus also hidden.

I assume you feel that because the reply was a sticky note that it should not be hidden despite it's "parent" being hidden?

Hi chengat,

I am not quite sure what you are referring to in Adobe, may we get a screen shot please?
https://www.tracker-software.com/knowledgebase/276-How-do-I-create-screenshots-to-send-to-Tracker-Software-support

Yes, it wasn't happening for me until I reset my settings to defaults. It also was not persistent, sometimes the shortcut appearing other times not. The development team leader has seen this and it thinking on what to do about it. We will fix it I am sure, I just can't tell you if it will be in Mond...

Hi Thijs, storing a PDF on SharePoint obviously shouldn't cause data loss. May I ask what mechanism you used? Did you open the PDF directly in the Editor using a SharePoint "Place" in the editor or did you download it, open it locally, save it locally, then upload the saved version? Did yo...

HI dagen_d, thanks for the post. From what did you print may I ask? I am keen to see the PDF if that is at all possible? If it is sensitive you can email it to support@tracker-sofytware.com and we will keep it confidential and destroy it when the investigation is over. One thing I would be keen to k...

Just around the corner...

All things being equal it should be Monday, but as always we reserve the right to change that at any time for any reason.

cheers

Hi Kouya, thanks for both the sample and version. Indeed we did have an issue in the past where annotations applied after a document page was rotated resulted in something like what you show. I copied the text of a few of your annotations and used that to make new ones using the current build (9.3.3...

Hi Stefan,

I checked the ticket, it is still open. I asked if it can be pushed for the next build, we will have to see what they say.

Hi Chris,

I was playing with this and reproduced what you showed. The devs are going to look into it. The behaviour was intermittent for me, the guys will look into it.

Thanks for sticking with us on this.

Hi Chris Wait, you can tab through them visually on the page in occurrence order ?? yes, there are several options that can be set per page on the page properties: CommentTabOrder.gif What key, please?? Else what command? Neither of the two Next Comment commands does that for me. The default is simp...

Hi Klaus, on discussing this with the development team leader we can to the decision that we will not revert the behaviour back to how it was because that will cause more problems for more users. We still show that info bar for more severely damaged files but there was an overwhelming support for th...

Hi tgollan, I am pleased to hear you got the Pencil Tool to work as desired with respect to the subject. Regards the grouping of sequential pencil tool objects, there is a registry hack you can do to change the threshold for grouping these: https://forum.tracker-software.com/viewtopic.php?p=155171&a...

Hi tgollan, welcome to the Tracker Forums. Regarding the application of highlights, they should all be discrete. The Pencil Tool has a feature to group rapid consecutive applications but only the pencil tool has it. You should find the highlight tool creates an object for each, regardless of how qui...

Hi Chris, no need for a sample, the dev team have rejected the request. The order of the comments on the page can be set for tabbing through them visually on the page, but this will not be extended to the presentation in the comments pane because it has the potential to have unexpected results if a ...

Hi Klaus,

we will have an internal discussion about how this is working. It won't be until next week however as we have staff away that will need to be on the discussion.

Can you leave this with us and touch base next Friday?

regards

Hi again Chrisjj, Thanks but no, because that list is not Search results. Sorry, I thought you understood that there is no way to directly export these search results. It is a multi-step process that involves: Doing the search Selecting each search result manually, one at a time then for each one, i...

The extension is ready now, it has been stable for a number of releases. You can use it now. If it has issues that we are unaware of I am sure you will point them out to us and we will do our best to fix it. I am keen to hear how it meets your expectations. Regarding the documentation we will make t...

Hi Chris,

it says on the first line in there:

Click Export to Microsoft Word Document to export documents to (*.docx) format

Export to MS Word Document is the title of the topic, not the command. Is that the concern? That the title of the topic is not the command itself?

I think what he is looking for is a PDF with various annotations per page in different order of application, perhaps one you are working with that already has such a collection of annotations. If we are referring to the same document it will make the discussion with the devs easier. And I think he m...

Hi Chris.

How do I set that on multiple comments?

Select all you want and change their properties in the properties pane:

Is that what you mean?

Hi Chris, the default Keyboard shortcut for the Comments Pane is CTRL+M, the Alt options are dependent on your layout. If you have heavily customized it then there could well be conflicts happening. Why not use CTRL+M to open/close the Comments Pane? Regarding the Option within the pane - I see what...

Hi Chris,

I'm not sure. Are you adding them the same way each time? How are you adding them? Drag and drop? CTRL+V? Add files from the "Attachments" section?

Maybe there is a setting we can tweak.

Hi Chris, it's not a printer, but with the PDF-XChange Standard Printer (so therefore also in the Pro suite ) comes an extension for Chrome that will convert HTML to PDF directly. It will make a PDF with selectable/editable text, yes. It should be in the top right hand corner of Chrome: image.png im...

Corrected.

Thanks Chris.

Hi Chris, thanks for that. Regarding the email, two of them went to trackersoftware@gmail.com and that address is not monitored. Please use support@tracker-software.com for your support needs. The other one is being dealt with and I have reached out to the support staff who was dealing with it and I...

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