Search found 5031 matches

by Paul - Tracker Supp
Fri Oct 23, 2020 3:50 pm
Forum: PDF-XChange Editor
Topic: Component not initialized ERROR CODE
Replies: 5
Views: 55

Re: Component not initialized ERROR CODE

Hi PsyDMedia,

the first thing to check is whether you are running the current build. Help, About.

If not please update and test again. Help , check for Updates.

Current today is 8.0.341.0

hth
by Paul - Tracker Supp
Wed Oct 21, 2020 2:10 pm
Forum: PDF-XChange Editor
Topic: Certificates, Save Location and Adding
Replies: 6
Views: 96

Re: Certificates, Save Location and Adding

Thanks for the screen shots Sebastion, I see that you do have the Private Key available. This is good.

I am answering your email - once I consult the dev responsible for how we handle certificates.

Your patience in this is appreciated.
by Paul - Tracker Supp
Mon Oct 19, 2020 6:02 pm
Forum: PDF-XChange Editor
Topic: Certificates, Save Location and Adding
Replies: 6
Views: 96

Re: Certificates, Save Location and Adding

Hi Sebastian, thanks for the post. You should be prompted where to save your self signed certificate: SignatureSaveOptions.gif You can also browse to where you have your certificate stored. Note that your self signed certificate needs to be of the type PFX. You can also use certificates from the Win...
by Paul - Tracker Supp
Thu Oct 15, 2020 3:15 pm
Forum: PDF-XChange Editor
Topic: User Profil on other hardware SOLVED
Replies: 1
Views: 70

Re: User Profil on other hardware SOLVED

Hi Amhad,

thanks for the post.

You can export your settings to file, then import them on the other device: https://www.tracker-software.com/knowle ... nge-Editor
by Paul - Tracker Supp
Tue Oct 13, 2020 4:06 pm
Forum: PDF-XChange Editor
Topic: TDS400 plotter malfunction
Replies: 1
Views: 52

Re: TDS400 plotter malfunction

Hi dokucenter, thanks for the post and report. Before we dig any deeper into this crash, with crash dumps and the likes, I need to know if this issue is present when using the "Portable Version" of the PDF-XChange Editor. https://www.tracker-software.com/PDFXEdit8_Portable.zip I ask this because the...
by Paul - Tracker Supp
Thu Oct 08, 2020 8:13 pm
Forum: PDF-XChange Editor
Topic: Set Destination sometimes doesn't work
Replies: 5
Views: 125

Re: Set Destination sometimes doesn't work

Thanks for that Sam, we have confirmed that this is a bug. I have raised a formal support ticket around this and while not for outside access, should you refer to RT#5352: Set Destination sometimes doesn't work in correspondence with us, any support staff member can get you a status update. I am tol...
by Paul - Tracker Supp
Thu Oct 08, 2020 5:10 pm
Forum: PDF-XChange Editor
Topic: Set Destination sometimes doesn't work
Replies: 5
Views: 125

Re: Set Destination sometimes doesn't work

Hi sgjohnson1981,

welcome to the Tracker forums.

Would you be able to sens us an example document? If you do not want it in public here on the forum please send it to support@tracker-software.com and we will look into it.


regards
by Paul - Tracker Supp
Wed Oct 07, 2020 3:49 pm
Forum: PDF-Tools
Topic: Deleting text blocks with licensing codes?
Replies: 3
Views: 105

Re: Deleting text blocks with licensing codes?

Hi Laura, welcome to the Tracker Forums. The PDF-XChange editor will allow you to both remove the text through it's text edit feature, or redact it. The latter is going to make the content unreadable. You can try both of these for free and if you like the results you can license the software. I hope...
by Paul - Tracker Supp
Tue Oct 06, 2020 9:00 pm
Forum: PDF-Tools
Topic: Merge pdf-s with empty pages
Replies: 1
Views: 70

Re: Merge pdf-s with empty pages

Hi ACE, thanks for the post. Such a feature is not part of the PDF-XChange family, however we think it should be! To that end I have raised a formal Feature Request to add this to PDF-Tools. While intended for internal use only, the ticker to reference is RT#5348: Feature Request :: PDF-Tools :: Mer...
by Paul - Tracker Supp
Tue Oct 06, 2020 5:52 pm
Forum: PDF-XChange Editor
Topic: Convert TIFF to PDF automatically
Replies: 1
Views: 95

Re: Convert TIFF to PDF automatically

Hi dpiesas, it should be as simple as dropping the TIFF files into the Editor and hitting "Save" they will automatically be saved as PDF. What is happening when yo do that? Is there any kind of error message? We do have another application that is designed to batch process files. If you have many TI...
by Paul - Tracker Supp
Mon Oct 05, 2020 9:45 pm
Forum: PDF-XChange Editor
Topic: Add reply not available for comments of certain types
Replies: 3
Views: 117

Re: Add reply not available for comments of certain types

Hi n0d9McNt01XWHaX0K0bv, thanks for the post. we looked into this and see that this behaviour, while nor specifically counter to the PDF specifications, is not what certain competitors that begin aith an "A" do, so we have decided to implement the feature in the Editor also. While for internal use o...
by Paul - Tracker Supp
Mon Oct 05, 2020 9:01 pm
Forum: PDF-XChange Editor
Topic: PDFs open showing page 2
Replies: 7
Views: 363

PDFs open showing page 2

:)
by Paul - Tracker Supp
Mon Oct 05, 2020 8:10 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Replacement Text (AccSupp ActualText entry) Support
Replies: 1
Views: 77

Re: Replacement Text (AccSupp ActualText entry) Support

Hi 123Geek,

this is all coming in the soon to be released V9 of the Editor, the major thrust of which is "Accessibility Support". We appreciate the link to the resources, I showed this to the Development Team Leader and he will definitely be looking into this.

regards
by Paul - Tracker Supp
Mon Oct 05, 2020 7:14 pm
Forum: PDF-XChange Editor
Topic: PDFs open showing page 2
Replies: 7
Views: 363

Re: PDFs open showing page 2

Hi LondonZ1,

we have reproduced the issue here and will correct it. There is a support ticket for this, and while for internal use only, should you refer to RT#5341: PDFs open showing page 2 in correspondence with us, then any support staff member will be able to get you a status update.

regards
by Paul - Tracker Supp
Mon Sep 28, 2020 8:43 pm
Forum: PDF-XChange Editor
Topic: View embedded Multimedia support?
Replies: 7
Views: 951

Re: View embedded Multimedia support?

Good stuff Willy, also - you can now create Portfolios with the Editor, you could put the video files in a portfolio with links to the videos. Again, the users would see the videos played in their default video application, not viewed in the page through the Editor. https://help.tracker-software.com...
by Paul - Tracker Supp
Mon Sep 28, 2020 7:51 pm
Forum: Welcome to Tracker Software Support Forums - Forum Rules & Regs
Topic: Hyperlinks
Replies: 0
Views: 822

Hyperlinks

We regret that due to an increase in malicious and/or offensive content, often by 'advanced and automated "BOTS", we have elected to remove the ability for users to use/embed hyperlinks on our forums. Instead, any issues which cannot be immediately solved via text and images alone should be directed...
by Paul - Tracker Supp
Mon Sep 28, 2020 7:42 pm
Forum: PDF-XChange Editor SDK
Topic: read from filestream and save back to filestream
Replies: 14
Views: 666

Re: read from filestream and save back to filestream

HI chavas,

Alex took a look and has indicated that this requires deeper investigation. I believe he will prioritize this as best he can and get back to you here on this thread.

I hope that this will be possible before the release of V9 but cannot say for sure when he will be able to get to this.
by Paul - Tracker Supp
Mon Sep 28, 2020 7:09 pm
Forum: PDF-XChange Editor
Topic: PDFs open showing page 2
Replies: 7
Views: 363

Re: PDFs open showing page 2

Thanks Willy.

:-)
by Paul - Tracker Supp
Thu Sep 24, 2020 5:37 pm
Forum: PDF-XChange Core API SDK
Topic: PDF digital signature - Cannot find object or property. (Exception from HRESULT: 0x80092004)
Replies: 4
Views: 522

Re: PDF digital signature - Cannot find object or property. (Exception from HRESULT: 0x80092004)

Hi Zmaster,

can you please test signing a document using the same certificate on the same machine using the Stand alone Editor? We want to see if this is specific to the SDK or the Editor in general.
by Paul - Tracker Supp
Thu Sep 24, 2020 4:07 pm
Forum: PDF-XChange Editor
Topic: Error while loading the object: wrong page format
Replies: 1
Views: 74

Re: Error while loading the object: wrong page format

Hi AddyMR66, thanks for the post and report. I see you sent a sample to us via email. When I open this in the Editor it reports an issue. Opening the file in Adobe shows a blank page. I will have the dev team take a look and see if there is anything we can do to help you retrieve the content of the ...
by Paul - Tracker Supp
Thu Sep 24, 2020 3:45 pm
Forum: PDF-XChange Editor
Topic: Scanner error: PXVLib Scanning process failed
Replies: 11
Views: 320

Re: Scanner error: PXVLib Scanning process failed

Hi mhayssen,

I will ask the dev who did the remote to comment.
by Paul - Tracker Supp
Thu Sep 24, 2020 2:30 pm
Forum: PDF-XChange Editor
Topic: Anyone familiar with PDF-Xchange Editor?
Replies: 1
Views: 135

Re: Anyone familiar with PDF-Xchange Editor?

Hi okelmape6 did you download the Editor from our page or get it elsewhere> We cannot vouch for the validity/security of the software unless you get it from us or one of our official suppliers. If you have a license please send it to support@tracker-software.com with a cross reference to this forum ...
by Paul - Tracker Supp
Wed Sep 23, 2020 2:10 pm
Forum: PDF-XChange Core API SDK
Topic: PDF digital signature - Cannot find object or property. (Exception from HRESULT: 0x80092004)
Replies: 4
Views: 522

Re: PDF digital signature - Cannot find object or property. (Exception from HRESULT: 0x80092004)

Hi Zmaster,

I have reached out to the dev team member who is best able to address this and he is otherwise engaged today. He will look at your post/question tomorrow.

regards
by Paul - Tracker Supp
Thu Sep 17, 2020 3:31 pm
Forum: PDF-XChange Editor
Topic: Update Installer loops Trying ti Terminate Explorer
Replies: 1
Views: 116

Re: Update Installer loops Trying ti Terminate Explorer

Hi Gorgie, the restart option was required in your case, and I am pleased to hear it worked. The cause of this is that on installation we need to replace certain system files. For Windows Explorer integration (Shell Extensions) to be applied explorer.exe must be stopped and allowed to restart OR els...
by Paul - Tracker Supp
Mon Sep 14, 2020 3:12 pm
Forum: PDF-XChange Editor
Topic: Text Markup disabled
Replies: 7
Views: 256

Re: Text Markup disabled

HI User0983, do you have a suitable document open? Not all documents allow commenting, it can be disallowed in the Document properties. Do you see this behaviour on a new blank document? Do you see this behaviour on the End User Agreement PDF found in your Editor installation folder? C:\Program File...
by Paul - Tracker Supp
Wed Sep 09, 2020 3:27 pm
Forum: PDF-XChange Editor
Topic: Editor Plus - How to Change Document Size
Replies: 4
Views: 160

Re: Editor Plus - How to Change Document Size

Thanks for that ovg.

I am keen to hear how that went?
by Paul - Tracker Supp
Tue Sep 08, 2020 5:42 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: Converting large number of PDFs to TIFF
Replies: 3
Views: 894

Re: Converting large number of PDFs to TIFF

Hi AnKeilha, sorry for missing your post. "Do you really need an SDK" would be my first question. We have an end user product that may fit the bill, have you looked at PDF-Tools? https://www.tracker-software.com/product/pdf-tools PDF-Tools is designed to batch process large numbers of PDF files and ...
by Paul - Tracker Supp
Tue Sep 08, 2020 5:37 pm
Forum: PDF-XChange Editor
Topic: Email PDF Timestamps
Replies: 1
Views: 246

Re: Email PDF Timestamps

Hi djwolfe,

there is not a setting for that. You can make your emails into Portfolio PDFs, and the dates of the emails in there will match the email date. Note that it will have both a Modified Date and the date the email was received:
image.png
I hope that helps.
by Paul - Tracker Supp
Tue Sep 08, 2020 5:23 pm
Forum: PDF-XChange Editor
Topic: stylus pen erase button not working anymore
Replies: 10
Views: 463

Re: stylus pen erase button not working anymore

I believe it will. I have asked the associated dev to confirm.
by Paul - Tracker Supp
Tue Sep 08, 2020 5:21 pm
Forum: PDF-XChange Editor
Topic: Typwriter vs. text box
Replies: 3
Views: 155

Typwriter vs. text box

:)
by Paul - Tracker Supp
Tue Sep 08, 2020 3:22 pm
Forum: PDF-XChange Editor
Topic: Scanner error: PXVLib Scanning process failed
Replies: 11
Views: 320

Re: Scanner error: PXVLib Scanning process failed

Hi Pete, the dev responsible for this has asked for a remote session. Is that something you are open to? If so, please take a look at this article, https://www.tracker-software.com/knowledgebase/357-How-do-I-provide-remote-access-to-my-computer-for-the-Tracker-Software-support-team-in-order-to-resol...
by Paul - Tracker Supp
Tue Sep 08, 2020 3:08 pm
Forum: Touchscreen Devices
Topic: I reformatted my tablet and lost settings
Replies: 5
Views: 371

Re: I reformatted my tablet and lost settings

HI Lighthouse_Foundation, if you double click on the title of any of the ribbons, they will be hidden until you again click them to use. Another double click on the title will restore the ribbon to full size: HideRibons.gif I'm not sure if the animation shows it properly. Regards the scrolling, do y...
by Paul - Tracker Supp
Tue Sep 08, 2020 2:57 pm
Forum: PDF-XChange Editor
Topic: Typwriter vs. text box
Replies: 3
Views: 155

Re: Typwriter vs. text box

Hi Paul, thanks for the post. The essential difference is that a Text Box size is defined by the box you draw, the text will flow to fit inside it (assuming enough room), the typewriter tool will see it's bounding box expand as you add text. TextBox-Vs-TypewriterTool.gif There are probably other dif...
by Paul - Tracker Supp
Tue Sep 08, 2020 2:36 pm
Forum: PDF-XChange Editor
Topic: Search doesn't seem to start from the current location + Two taskbar buttons in fullscreen
Replies: 15
Views: 888

Re: Search doesn't seem to start from the current location + Two taskbar buttons in fullscreen

Well - it comes down to what the lead developer thinks, the ticket is in the system, it will either happen or not, at his discretion.
by Paul - Tracker Supp
Tue Sep 08, 2020 1:54 pm
Forum: PDF-XChange Editor
Topic: German language bug "Save as" dialog SOLVED
Replies: 8
Views: 229

Re: German language bug "Save as" dialog SOLVED

Hi Kevin, thakns for the ppost and report. I tried switching from US English to German in 341,and for me the dialogue appears as your old screen shot: image.png Do you have German set by default due to your regional settings? What happens if you switch to US English, close the Editor, then on restar...
by Paul - Tracker Supp
Fri Sep 04, 2020 10:33 pm
Forum: PDF-XChange Editor
Topic: ICD OpenGL driver
Replies: 1
Views: 146

Re: ICD OpenGL driver

Hi Ian, are you also running the latest build of PDF-XChange? We did fix an issue like this in the past, so it should be working in8.0.341.0 (current). Maybe the issue has returned and we need to investigate again. m We definitely need to know if this issue you are seeing was with our current versio...
by Paul - Tracker Supp
Fri Sep 04, 2020 10:29 pm
Forum: PDF-XChange Editor
Topic: Why can't I set Default Page Zoom to Fit Visible?
Replies: 9
Views: 966

Re: Why can't I set Default Page Zoom to Fit Visible?

Hi guys, I dug into this a bit, and it seems there may have been a human error on the ticket and it looks like it was not progressed as a result. I have discussed this with the Dev Team and we have committed to adding this in the next build. That means V9 for sure, and even V8 IF we build again befo...
by Paul - Tracker Supp
Fri Sep 04, 2020 9:58 pm
Forum: PDF-XChange Editor
Topic: Replace all occurrences of an image
Replies: 1
Views: 127

Re: Replace all occurrences of an image

Hi David,

indeed the current build will only replace that selected instance. We will add an option to replace all.

For reference the ticket is RT#5315: Feature Request :: Editor :: Replace all instances of an image at once

regards
by Paul - Tracker Supp
Fri Sep 04, 2020 9:06 pm
Forum: PDF-XChange Editor
Topic: Scanner error: PXVLib Scanning process failed
Replies: 11
Views: 320

Re: Scanner error: PXVLib Scanning process failed

Thaks for that Pete,

I will ask the scanner dev to comment. Do you see the same thing if you use the scanner's native UI? (check box on the Scan properties dialogue you posted).
by Paul - Tracker Supp
Fri Sep 04, 2020 9:02 pm
Forum: PDF-XChange Editor
Topic: [BUG] Scan (Image Insertion Option) Convert to B&W ignored.
Replies: 6
Views: 578

Re: [BUG] Scan (Image Insertion Option) Convert to B&W ignored.

Hi Dave, there is noting on the ticket to indicate this is done. What prompted you to believe that is was included n 341 may I ask? It seems there have been some miscommunication. The item is still listed as open, it is assigned a developer, but that is all, it is not resolved at this point in time....
by Paul - Tracker Supp
Fri Sep 04, 2020 5:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: watermarked files now unprintable
Replies: 1
Views: 120

Re: watermarked files now unprintable

HI Sheldon, I just answered your email with the same question. For those water marks to appear a feature that requires a license must have been used in an instance where there is no license key installed. Can you think what action you might have taken that would fit this scenario? I assume it is onl...
by Paul - Tracker Supp
Thu Sep 03, 2020 9:54 pm
Forum: PDF-XChange Editor
Topic: Combined files and wrong bookmarks
Replies: 1
Views: 99

Re: Combined files and wrong bookmarks

Hi petepuma01, thanks for the post and report. We have reproduced the issue here Combine Pages with Bookmarks.gif and raised the associated Support Ticket. While for internal use only, should you quote RT#5314: Bookmarks point to wrong pages after combining files in the Editor then any support staff...