Search found 5062 matches

by Paul - Tracker Supp
Tue Jan 12, 2021 9:34 pm
Forum: PDF-XChange Editor
Topic: How to make PDF searchable
Replies: 3
Views: 115

Re: How to make PDF searchable

Hi Henning, than that KB should give you exactly what yo are looking for. You may need to perform OCR on it and convert it to searchable text if it is not already. It depends how the catelogue was created. If you can select the text in the original; - look to it's properties using the "Properties Pa...
by Paul - Tracker Supp
Tue Jan 12, 2021 9:21 pm
Forum: PDF-XChange Editor
Topic: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED
Replies: 16
Views: 373

Re: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED

Hi Willy, again you have read me correctly! 2) I understand that the reason for not seeing the "Export Settings" icon was just the vertical scrollbar that was not in the top position. I missed that bit. Sorry. To expand, the Editor will load settings from the registry into RAM on application start, ...
by Paul - Tracker Supp
Mon Jan 11, 2021 3:44 pm
Forum: PDF-XChange Editor
Topic: mouse scroll
Replies: 3
Views: 185

Re: mouse scroll

Hi Pietro, thanks for the post. You can indeed make the mouse wheel zoom by holding the Control button (CTRL) while rolling the wheel. Also if you have a wheel that can be clicked, then the default middle mouse click does allow you to pan and scroll: ZoomScrollAndPan.gif Is that what you are looking...
by Paul - Tracker Supp
Mon Jan 11, 2021 3:31 pm
Forum: PDF-XChange Editor
Topic: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED
Replies: 16
Views: 373

Re: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED

Hi Brody, well done! I had no idea that your customizations would be that extensive! Great that your settings file did export. I suspect the lack of export the first time was indeed because you had not yet closed the editor, which triggers saving the settings to the registry. Do not hesitate to get ...
by Paul - Tracker Supp
Mon Jan 11, 2021 3:22 pm
Forum: PDF-XChange Editor
Topic: Editor: how to customise Context Menu? (right click)
Replies: 1
Views: 78

Re: Editor: how to customise Context Menu? (right click)

Hi ed65love,

this is not possible for an End User of the Editor. Are you looking at the SDK or End User products may I ask?
by Paul - Tracker Supp
Mon Jan 11, 2021 3:20 pm
Forum: PDF-XChange Editor
Topic: How to make PDF searchable
Replies: 3
Views: 115

Re: How to make PDF searchable

Hi Henning,

I assume you are looking for something other than this? https://help.tracker-software.com/pdfxe ... ts_ed.html

Are you asking about an End User or and SKD context?
by Paul - Tracker Supp
Mon Jan 11, 2021 2:53 pm
Forum: PDF-XChange Editor SDK
Topic: Word DOC to PDF conversion - internal links SOLVED
Replies: 10
Views: 217

Re: Word DOC to PDF conversion - internal links SOLVED

A quick follow up, we have raised a formal ticket around this.

While for internal user only, referring to RT#5420: Update Driver for converting internal links in the XPS mode will facillitate any support team member looking up the status of this item.

hth
by Paul - Tracker Supp
Fri Jan 08, 2021 5:42 pm
Forum: PDF-XChange Editor
Topic: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED
Replies: 16
Views: 373

Re: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED

Thanks for your help on this Willy, I suppose Paul is talking in his latest post about the registry key with the license key of PDF-XChange Editor, not about the registry key with the settings that need to be restored. Yes - you nailed it. I was thinking JUST for those settings that were lost. You c...
by Paul - Tracker Supp
Wed Jan 06, 2021 7:19 pm
Forum: PDF-XChange Editor
Topic: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED
Replies: 16
Views: 373

Re: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED

My pleasure mate! Being Australian I get to say that... ;-) Yes - you can pull just the key from HKEY_CURRENT_USER\SOFTWARE\Tracker Software\Vault The key is encrypted with a machine specific seed, so this will only work on the same PC, not a different one. Having said that, I would think it more co...
by Paul - Tracker Supp
Wed Jan 06, 2021 7:14 pm
Forum: PDF-XChange Viewer (End Users)
Topic: How to buy PDF-Xchange Viewer Version 2.5 for commercial purposes where options are unlocked
Replies: 3
Views: 70

Re: How to buy PDF-Xchange Viewer Version 2.5 for commercial purposes where options are unlocked

Hi anashashmi,

as Dimitar said, the Editor licenses work in the Viewer so you can buy an Editor key to use in the Viewer 2.5.
https://www.tracker-software.com/produc ... nge-editor

I hope that helps.
by Paul - Tracker Supp
Wed Jan 06, 2021 7:11 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Copy / Past Problem
Replies: 4
Views: 201

Re: Copy / Past Problem

Hi Bastien,

thanks for the report. Did you know that we are no longer developing the Viewer? It has been replaced by the PDF-XChange Editor.

Can I encourage you to try the Editor instead of the Viewer and see how that goes?

https://www.tracker-software.com/produc ... nge-editor
by Paul - Tracker Supp
Wed Jan 06, 2021 7:07 pm
Forum: PDF-XChange Editor
Topic: Feature Request: Support for Microsoft AIP/MIP
Replies: 1
Views: 103

Re: Feature Request: Support for Microsoft AIP/MIP

Hi Tom,

we are actively working on Azure Information Protection within the Editor. It is not going to be ready for the initial V9 release slated for this month however.

It will be in a subsequent build, we just can't give you a firm date at this time.

I hope that helps.
by Paul - Tracker Supp
Wed Jan 06, 2021 2:54 pm
Forum: PDF-XChange Editor
Topic: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED
Replies: 16
Views: 373

Re: HELP! All My Custom Highlights Disappeared! / Were Reset?!! And, the Quick Access Toolbar Went Back to the Top SOLVED

Hi BXR, I am sorry to hear you lost your custom highlights. You are on the right track to export your settings to file in case this happens again. Now the good news, since you have access to the full disk image backup of this PC going back about a week. then you may be in luck if that back up includ...
by Paul - Tracker Supp
Tue Dec 22, 2020 2:50 pm
Forum: PDF-XChange Editor
Topic: Extract after a search
Replies: 2
Views: 245

Re: Extract after a search

Nice one Willy,

that's how I would do it.

:-)
by Paul - Tracker Supp
Tue Dec 22, 2020 2:48 pm
Forum: PDF-XChange Print Drivers
Topic: Anoying white block around text when printing to PDF from Adobe Indesign
Replies: 3
Views: 200

Re: Anoying white block around text when printing to PDF from Adobe Indesign

HI Camaalot, thanks for both ethe PDF and the screen shot. The PDF-XChange Standard Printer has 2 different Engines that can be used, GDI and XPS. The default is GDI. image.png Can I ask you to try this again switching to XPS please? If the issue persists I would be keen to know if you see the same ...
by Paul - Tracker Supp
Tue Dec 15, 2020 8:45 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Transfert PDF via Outlook
Replies: 3
Views: 101

Re: Transfert PDF via Outlook

Thanks Willy, I would be interested in hearing if the same fix applies to both. Since the issue is on the Outlook side I expect it to work the same for both. Have you tried the fix Will linked to - change the email style from and back to HTML? I am keen to hear if it worked with the Viewer as well a...
by Paul - Tracker Supp
Tue Dec 15, 2020 8:40 pm
Forum: PDF-XChange Editor
Topic: Split screen to show two documents?
Replies: 7
Views: 282

Re: Split screen to show two documents?

He's good, our Daniel, isn't he?

:-)
by Paul - Tracker Supp
Wed Dec 09, 2020 4:41 pm
Forum: PDF-XChange Editor
Topic: read text out loud "rst" when reading "first"
Replies: 1
Views: 143

Re: read text out loud "rst" when reading "first"

Hi Fletchro, welcome to the tracker forums. It does sound like yo have nailed the cause of this, the ligatures. As to being able to find and replace them, we are working on a find and replace, but the biggest hurdle is what to do when replacing with text that does not fit in the space of the old tex...
by Paul - Tracker Supp
Mon Dec 07, 2020 9:30 pm
Forum: PDF-XChange Editor
Topic: OCR Crash
Replies: 3
Views: 202

Re: OCR Crash

Hi Dominic, we have a file upload service. See this KB. https://www.tracker-software.com/knowledgebase/321-How-do-I-upload-a-file-to-the-Tracker-Software-File-service Please name the files something descriptive so we can associate them with this forum thread, and once uploaded please email the file ...
by Paul - Tracker Supp
Mon Dec 07, 2020 9:17 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF-Viewer on Windows 10 Peer-to-Peer network not working SOLVED
Replies: 4
Views: 280

Re: PDF-Viewer on Windows 10 Peer-to-Peer network not working SOLVED

Hi Marc, thanks for the post and report. Are you using the latest version of the Viewer? 2.5.322.10 is the most recent build we have of the Viewer. It should function with mapped drives: image.png As a matter of interest, does the Editor "see" the mapped drives? Even the Portable version, without Wi...
by Paul - Tracker Supp
Mon Dec 07, 2020 8:57 pm
Forum: PDF-X OCR SDK
Topic: Wrong PDF when using OCR_MakeSearchable
Replies: 2
Views: 659

Re: Wrong PDF when using OCR_MakeSearchable

Hi baumunk, I did speak to one of the dev team about this. He told me the issue is reproduced and to make a formal support request ticket around this. While intended for internal use only, if you refer to RT#5394: Wrong PDF when using OCR_MakeSearchable in correspondence with us then any support sta...
by Paul - Tracker Supp
Wed Dec 02, 2020 5:59 pm
Forum: PDF-XChange Editor
Topic: Can't add Office files to a combined PDF SOLVED
Replies: 4
Views: 379

Re: Can't add Office files to a combined PDF SOLVED

Hi Scott,

normally I would say to reinstall Office, but you already did that and report it did not correct the issue. I see you have active maintenance, so you have access to the current version. Are you seeing this on Editor build 8.0.343.0? (Help --> About).

regards
by Paul - Tracker Supp
Wed Dec 02, 2020 5:50 pm
Forum: PDF-XChange Print Drivers
Topic: Searching for a solution to the PDF problem
Replies: 1
Views: 129

Re: Searching for a solution to the PDF problem

Hi UmerVinson, welcome to the Tracker forums. Can you give us any more detail on what the actual issue is? Are you reporting that within your company PDF-XChange Editor is slow on Windows 10 but not slow on server 2012? My apologies if I am being obtuse here, I am not 100% sure what you are looking ...
by Paul - Tracker Supp
Thu Nov 19, 2020 4:09 pm
Forum: PDF-XChange Editor
Topic: how to paste annotations at the postion of the cursor
Replies: 3
Views: 275

Re: how to paste annotations at the postion of the cursor

Hi Nivkush, welcome to the Tracker Forums. You should be able to simply select the location on the document where you want to paste the comments with a right click: Copy and Paste of annotations.gif Are you seeing something different? CTRV+V will place it in the matching location as it was copied fr...
by Paul - Tracker Supp
Thu Nov 12, 2020 4:25 pm
Forum: PDF-XChange Editor
Topic: Sign Multiple pages at the same time SOLVED
Replies: 5
Views: 227

Re: Sign Multiple pages at the same time SOLVED

Hi chanders, now that is an excellent question. You can use the "Signatures and Initials" Tool on the Protect page to apply either your signature or initial to multiple locations on a PDF without having to save it each time. These are not a "Digital Signature" backed by a certificate however, they a...
by Paul - Tracker Supp
Thu Nov 12, 2020 3:59 pm
Forum: PDF-XChange Editor
Topic: Set Destination sometimes doesn't work
Replies: 6
Views: 314

Re: Set Destination sometimes doesn't work

Hi sgjohnson1981,

this ticket was marked as resolved. Yo should see this fixed int he current build 8.0.342.0.

Regards
by Paul - Tracker Supp
Tue Nov 03, 2020 8:40 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange silent install with License Key over Software Delivery
Replies: 8
Views: 560

Re: PDF-Xchange silent install with License Key over Software Delivery

Hi CTR, right, it really does sound like a licensing issue rather than an installation issue. Dan just sent you an email, hopefully it explains what is happening with your users and how it works with the OCR and the key. Without getting into too much detail of your license specifics, I want this thr...
by Paul - Tracker Supp
Tue Nov 03, 2020 3:33 pm
Forum: PDF-XChange Editor
Topic: PDF-Xchange silent install with License Key over Software Delivery
Replies: 8
Views: 560

Re: PDF-Xchange silent install with License Key over Software Delivery

Hi again CTR, as Stefan mentioned, these issues are typically license related and we don't expose the details publicly to keep the keys private. You make a good point however that reading this thread is as a result not going to give much of a clue as to what is happening. So, keys aside, it seems ap...
by Paul - Tracker Supp
Mon Oct 26, 2020 4:03 pm
Forum: PDF-XChange Print Drivers
Topic: Avoid window prompted confirmation
Replies: 1
Views: 80

Re: Avoid window prompted confirmation

Hi Julien, welcome to the Tracker forums and thanks for the post. I assume from your description that you are printing from AutoCAD to either the PDF-XChange Standard or Lite PDF Printer. Both these have an option in the "Save" category of their settings to manage this: image.png If you leave the "S...
by Paul - Tracker Supp
Mon Oct 26, 2020 1:40 pm
Forum: PDF-XChange Editor SDK
Topic: StackOverflowException while converting to PDF/A
Replies: 5
Views: 314

Re: StackOverflowException while converting to PDF/A

Thanks Roland, we have the file and it has been passed on to the dev team.

I expect you will hear something soon.
by Paul - Tracker Supp
Fri Oct 23, 2020 3:50 pm
Forum: PDF-XChange Editor
Topic: Component not initialized ERROR CODE
Replies: 5
Views: 140

Re: Component not initialized ERROR CODE

Hi PsyDMedia,

the first thing to check is whether you are running the current build. Help, About.

If not please update and test again. Help , check for Updates.

Current today is 8.0.341.0

hth
by Paul - Tracker Supp
Wed Oct 21, 2020 2:10 pm
Forum: PDF-XChange Editor
Topic: Certificates, Save Location and Adding
Replies: 6
Views: 196

Re: Certificates, Save Location and Adding

Thanks for the screen shots Sebastion, I see that you do have the Private Key available. This is good.

I am answering your email - once I consult the dev responsible for how we handle certificates.

Your patience in this is appreciated.
by Paul - Tracker Supp
Mon Oct 19, 2020 6:02 pm
Forum: PDF-XChange Editor
Topic: Certificates, Save Location and Adding
Replies: 6
Views: 196

Re: Certificates, Save Location and Adding

Hi Sebastian, thanks for the post. You should be prompted where to save your self signed certificate: SignatureSaveOptions.gif You can also browse to where you have your certificate stored. Note that your self signed certificate needs to be of the type PFX. You can also use certificates from the Win...
by Paul - Tracker Supp
Thu Oct 15, 2020 3:15 pm
Forum: PDF-XChange Editor
Topic: User Profil on other hardware SOLVED
Replies: 1
Views: 127

Re: User Profil on other hardware SOLVED

Hi Amhad,

thanks for the post.

You can export your settings to file, then import them on the other device: https://www.tracker-software.com/knowle ... nge-Editor
by Paul - Tracker Supp
Tue Oct 13, 2020 4:06 pm
Forum: PDF-XChange Editor
Topic: TDS400 plotter malfunction
Replies: 1
Views: 79

Re: TDS400 plotter malfunction

Hi dokucenter, thanks for the post and report. Before we dig any deeper into this crash, with crash dumps and the likes, I need to know if this issue is present when using the "Portable Version" of the PDF-XChange Editor. https://www.tracker-software.com/PDFXEdit8_Portable.zip I ask this because the...
by Paul - Tracker Supp
Thu Oct 08, 2020 8:13 pm
Forum: PDF-XChange Editor
Topic: Set Destination sometimes doesn't work
Replies: 6
Views: 314

Re: Set Destination sometimes doesn't work

Thanks for that Sam, we have confirmed that this is a bug. I have raised a formal support ticket around this and while not for outside access, should you refer to RT#5352: Set Destination sometimes doesn't work in correspondence with us, any support staff member can get you a status update. I am tol...
by Paul - Tracker Supp
Thu Oct 08, 2020 5:10 pm
Forum: PDF-XChange Editor
Topic: Set Destination sometimes doesn't work
Replies: 6
Views: 314

Re: Set Destination sometimes doesn't work

Hi sgjohnson1981,

welcome to the Tracker forums.

Would you be able to sens us an example document? If you do not want it in public here on the forum please send it to support@tracker-software.com and we will look into it.


regards
by Paul - Tracker Supp
Wed Oct 07, 2020 3:49 pm
Forum: PDF-Tools
Topic: Deleting text blocks with licensing codes?
Replies: 3
Views: 187

Re: Deleting text blocks with licensing codes?

Hi Laura, welcome to the Tracker Forums. The PDF-XChange editor will allow you to both remove the text through it's text edit feature, or redact it. The latter is going to make the content unreadable. You can try both of these for free and if you like the results you can license the software. I hope...
by Paul - Tracker Supp
Tue Oct 06, 2020 9:00 pm
Forum: PDF-Tools
Topic: Merge pdf-s with empty pages
Replies: 1
Views: 112

Re: Merge pdf-s with empty pages

Hi ACE, thanks for the post. Such a feature is not part of the PDF-XChange family, however we think it should be! To that end I have raised a formal Feature Request to add this to PDF-Tools. While intended for internal use only, the ticker to reference is RT#5348: Feature Request :: PDF-Tools :: Mer...
by Paul - Tracker Supp
Tue Oct 06, 2020 5:52 pm
Forum: PDF-XChange Editor
Topic: Convert TIFF to PDF automatically
Replies: 1
Views: 121

Re: Convert TIFF to PDF automatically

Hi dpiesas, it should be as simple as dropping the TIFF files into the Editor and hitting "Save" they will automatically be saved as PDF. What is happening when yo do that? Is there any kind of error message? We do have another application that is designed to batch process files. If you have many TI...
by Paul - Tracker Supp
Mon Oct 05, 2020 9:45 pm
Forum: PDF-XChange Editor
Topic: Add reply not available for comments of certain types
Replies: 3
Views: 178

Re: Add reply not available for comments of certain types

Hi n0d9McNt01XWHaX0K0bv, thanks for the post. we looked into this and see that this behaviour, while nor specifically counter to the PDF specifications, is not what certain competitors that begin aith an "A" do, so we have decided to implement the feature in the Editor also. While for internal use o...
by Paul - Tracker Supp
Mon Oct 05, 2020 9:01 pm
Forum: PDF-XChange Editor
Topic: PDFs open showing page 2
Replies: 7
Views: 419

PDFs open showing page 2

:)
by Paul - Tracker Supp
Mon Oct 05, 2020 8:10 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Replacement Text (AccSupp ActualText entry) Support
Replies: 1
Views: 153

Re: Replacement Text (AccSupp ActualText entry) Support

Hi 123Geek,

this is all coming in the soon to be released V9 of the Editor, the major thrust of which is "Accessibility Support". We appreciate the link to the resources, I showed this to the Development Team Leader and he will definitely be looking into this.

regards
by Paul - Tracker Supp
Mon Oct 05, 2020 7:14 pm
Forum: PDF-XChange Editor
Topic: PDFs open showing page 2
Replies: 7
Views: 419

Re: PDFs open showing page 2

Hi LondonZ1,

we have reproduced the issue here and will correct it. There is a support ticket for this, and while for internal use only, should you refer to RT#5341: PDFs open showing page 2 in correspondence with us, then any support staff member will be able to get you a status update.

regards
by Paul - Tracker Supp
Mon Sep 28, 2020 8:43 pm
Forum: PDF-XChange Editor
Topic: View embedded Multimedia support?
Replies: 7
Views: 1052

Re: View embedded Multimedia support?

Good stuff Willy, also - you can now create Portfolios with the Editor, you could put the video files in a portfolio with links to the videos. Again, the users would see the videos played in their default video application, not viewed in the page through the Editor. https://help.tracker-software.com...
by Paul - Tracker Supp
Mon Sep 28, 2020 7:51 pm
Forum: Welcome to Tracker Software Support Forums - Forum Rules & Regs
Topic: Hyperlinks
Replies: 0
Views: 2195

Hyperlinks

We regret that due to an increase in malicious and/or offensive content, often by 'advanced and automated "BOTS", we have elected to remove the ability for users to use/embed hyperlinks on our forums. Instead, any issues which cannot be immediately solved via text and images alone should be directed...
by Paul - Tracker Supp
Mon Sep 28, 2020 7:42 pm
Forum: PDF-XChange Editor SDK
Topic: read from filestream and save back to filestream
Replies: 14
Views: 864

Re: read from filestream and save back to filestream

HI chavas,

Alex took a look and has indicated that this requires deeper investigation. I believe he will prioritize this as best he can and get back to you here on this thread.

I hope that this will be possible before the release of V9 but cannot say for sure when he will be able to get to this.