Search found 4913 matches

by Paul - Tracker Supp
Wed Jan 15, 2020 4:51 pm
Forum: PDF-XChange Editor
Topic: Converting to Excel
Replies: 1
Views: 36

Re: Converting to Excel

Hi Deborah, welcome to the Tracker forums, and thanks for the post. Unfortunately we do not have such a feature in the current build, although it is in the pipeline. We have an official Feature Request for this, and while for internal use only, referring to RT#4050: FR: Export to excel single sheet ...
by Paul - Tracker Supp
Wed Jan 08, 2020 10:28 pm
Forum: PDF-XChange Editor
Topic: I want to speed up the first page display.
Replies: 9
Views: 109

Re: I want to speed up the first page display.

Hi guys, Timur is right in that we do not cache the files, and on closing the file we save nothing for use next time. Windows on the other hand can cache the document. At the end of the day, it is going to take the same amount of time to open a document from cache as from a local disk since the cach...
by Paul - Tracker Supp
Tue Jan 07, 2020 5:38 pm
Forum: PDF-XChange Editor
Topic: Way to view image formats?
Replies: 3
Views: 44

Re: Way to view image formats?

Hi dsellinger, welcome to the Tracker forums! If you select an image, you can choose the option "Recompress Image" frm the right click contect menu. It shows the DPI and compression format. It also allows you to change the compression. image.png There is no tool to make a report/summary of this for ...
by Paul - Tracker Supp
Thu Jan 02, 2020 4:43 pm
Forum: PDF-XChange Editor
Topic: portable version: settings to tools are not saved
Replies: 5
Views: 70

Re: portable version: settings to tools are not saved

Hi Paro, thanks for the post, and welcome to the Tracker Forums! Can you upload your settings.dat file, along with screen shots of the changes you made to the Tools that are not being saved please? The settings file will need to be zipped first. Alternatively you can email to support@tracker-softwar...
by Paul - Tracker Supp
Tue Dec 31, 2019 11:21 pm
Forum: PDF-XChange Editor
Topic: Suggestion - Default Encryption
Replies: 3
Views: 73

Re: Suggestion - Default Encryption

Hi Isomiac, welcome to the Tracker forums and thanks for the post. Why not just used Acrobat 7 compatibility? 128 bit AES: image.png Or Acrobat 9.0 and later, which offers 256-bit AES? Even better, we have a tool to manage "Security Policies" - image.png image.png where you can set up the algorithm ...
by Paul - Tracker Supp
Tue Dec 31, 2019 8:08 pm
Forum: PDF-XChange Editor
Topic: All panels have gone (for some reasons). SOLVED
Replies: 7
Views: 103

Re: All panels have gone (for some reasons). SOLVED

And a Happy New Year to you all! In light of this comment: The point is, it was quite difficult to find out those helpful shortcuts. I thought you'd like to know that we dded a notification to 8.0.335.0. If the Editor starts and has the Toolbars hidden we now give you a notice: https://www.tracker-s...
by Paul - Tracker Supp
Tue Dec 24, 2019 4:38 pm
Forum: PDF-XChange Editor
Topic: False URLs?! SOLVED
Replies: 9
Views: 285

Re: False URLs?! SOLVED

:-)
by Paul - Tracker Supp
Tue Dec 24, 2019 4:36 pm
Forum: PDF-XChange Editor
Topic: Horizontal scroll lock
Replies: 1
Views: 59

Re: Horizontal scroll lock

Hi shcho,

welcome to the forums. I do believe that it is still planned, admittedly the priority may not have been high.

I will ask around and see if anyone knows more about this.
by Paul - Tracker Supp
Fri Dec 20, 2019 3:25 pm
Forum: PDF-XChange Editor
Topic: Licence is not memorized
Replies: 7
Views: 167

Re: Licence is not memorized

Posting this for the benefit of users reading this thread. I was contacted outside of the forum. The key was not where it was expected to be after running the command xcvault.exe /OpenKeys /M /R Like you see in the screenshot below the „Vault“ key in the Registry Editor in HKEY_LOCAL_MACHINE\SOFTWAR...
by Paul - Tracker Supp
Thu Dec 19, 2019 11:19 pm
Forum: PDF-XChange Editor
Topic: How to Select a Nobleman?
Replies: 2
Views: 96

Re: How to Select a Nobleman?

That was embarrassing. :oops:

I specifically spell and grammar checked that and STILL missed both errors!

There are now corrected and a new item added that we had missed:
Significant improvements were made to the 'Find and Redact' functionality.
Thanks Bhikkhu!
by Paul - Tracker Supp
Thu Dec 19, 2019 3:42 pm
Forum: PDF-XChange Editor
Topic: Is there a way to navigate menus with arrow keys and not mouse?
Replies: 19
Views: 438

Re: Is there a way to navigate menus with arrow keys and not mouse?

Hi Vada, did you ever reinstall to try this? While the ticket is still of the status "Open" I find that I can navigate using the keyboard in the current build, 8.0.335.0, both in the Ribbon and Classic UIs. Is there some specific Tools or Functionality you still cannot access via the keyboard? That ...
by Paul - Tracker Supp
Thu Dec 19, 2019 3:25 pm
Forum: PDF-XChange Editor
Topic: Licence is not memorized
Replies: 7
Views: 167

Re: Licence is not memorized

Hi SPECTRUM, what is your intended goal here? We will take a different approach depending on whether you want all users on your Terminal Server to have access to the license, ie, apply the license per machine, or do you intend having only some users licensed and the rest to have access only to the f...
by Paul - Tracker Supp
Thu Dec 12, 2019 4:22 pm
Forum: PDF-XChange Editor
Topic: Take a photo
Replies: 8
Views: 161

Re: Take a photo

Hi Jmecalux, welcome to the Tracker Forums and thanks for the post. There is definitely no built in tool to do this, and I am not sure how one would even go about that to be honest. Are you a programmer? It MIGHT be possible with some coding but I'd need to touch base with the devs to see. I'll come...
by Paul - Tracker Supp
Mon Dec 09, 2019 3:15 pm
Forum: PDF-XChange Editor
Topic: PDF Xchange missing data when opening PDF's
Replies: 5
Views: 118

Re: PDF Xchange missing data when opening PDF's

Hi brians1, I am not familiar with any known issues that would explain this. Is this document specific or does it happen on any document with form fields? I am assuming it is on forms because of your description, would it be possible to see such a file? If you have any sensitive information on the f...
by Paul - Tracker Supp
Tue Nov 26, 2019 4:41 pm
Forum: PDF-XChange Editor
Topic: Guide Placement For All Pages At Once
Replies: 3
Views: 234

Re: Guide Placement For All Pages At Once

Hi PDFNut,

welcome to the Tracker forums and thanks for the post!

If you right click the ruler you can add a guide via a dialogue box that will allow you to specify a page range for your guide:
AddGuideToAllPages.gif
Open the image to see it animated. I hope that helps.
by Paul - Tracker Supp
Thu Nov 21, 2019 9:22 pm
Forum: PDF-XChange Editor
Topic: Default Location for PDF-XChange 4.0 Lite
Replies: 1
Views: 81

Re: Default Location for PDF-XChange 4.0 Lite

Hi Sonny, welcome to the Tracker forums and thanks for the post. The default behaviour should be to both show a "Save As" dialogue, and open the PDF in the Default PDF app: image.png Are your users making this change while printing from an application? It may be just that they have made the change o...
by Paul - Tracker Supp
Wed Nov 20, 2019 6:34 pm
Forum: PDF-XChange Editor
Topic: Optimizing PDF bigger than 150 Pages takes hours
Replies: 15
Views: 668

Re: Optimizing PDF bigger than 150 Pages takes hours

Hi chaspi,

I have asked the team for a status update on this item and will let you know what comes back.

hth
by Paul - Tracker Supp
Tue Nov 19, 2019 10:29 pm
Forum: PDF-XChange Editor
Topic: Select box while editing content
Replies: 1
Views: 67

Re: Select box while editing content

Hi Jon, welcome to the Tracker forums, and thanks for the post. While we do not have that selection modifier in the software right now, we do think we should. To that end I have added a formal Feature Request for this. while internal only, if you quote RT#5013: FR: Add a modifier to select objects o...
by Paul - Tracker Supp
Tue Nov 19, 2019 9:29 pm
Forum: PDF-XChange Editor
Topic: Problem losing connection
Replies: 1
Views: 62

Re: Problem losing connection

Hi hanslammerts welcome to the Tracker forums. That message comes when the connection to the remote resource is not available. The best way to avoid this is to have a permanent connection, or close the document before the connection is lost. Can you tell us under what circumstances you are seeing th...
by Paul - Tracker Supp
Tue Nov 19, 2019 8:27 pm
Forum: Editor plugins
Topic: Inserting Layers
Replies: 1
Views: 78

Re: Inserting Layers

Hi Jeff, thanks for the post excellent suggestion. I call it a suggestion because we do not currently have a feature to allow you to add these files as layers, however we think we should. To that end I have raised a formal Feature Request around this, and while internal to the company only, should y...
by Paul - Tracker Supp
Tue Nov 19, 2019 4:05 pm
Forum: PDF-XChange Editor
Topic: Copy protection
Replies: 7
Views: 189

Re: Copy protection

Hi DWC121,

yes - just the currently active document. That dialogue is document specific, it shows the properties of just that document, others that are open, in other tabs for example, will retain their own unique properties until you explicitly change them.

I hope that helps
by Paul - Tracker Supp
Tue Nov 19, 2019 4:01 pm
Forum: PDF-XChange Editor
Topic: Cannot open document
Replies: 13
Views: 1061

Re: Cannot open document

Hi Ross,

you should have a Christmas present then, 8.0.335.0 is slated to be released before Christmas.

hth
by Paul - Tracker Supp
Mon Nov 18, 2019 10:31 pm
Forum: PDF-XChange Editor
Topic: Color management: ICC color profile of embedded image is ignored in PDF/X-4
Replies: 1
Views: 55

Re: Color management: ICC color profile of embedded image is ignored in PDF/X-4

Hi DerAndere1, thanks for the post and detailed explanation. We are seeing the same here and the devs are investigating. There is a ticket related to the issue, while internal only if you refer to RT#5008: Color management: ICC color profile of embedded image is ignored in PDF/X-4 then any support s...
by Paul - Tracker Supp
Fri Nov 15, 2019 7:03 pm
Forum: PDF-XChange Editor
Topic: Windows caption shows wrong filename...
Replies: 7
Views: 189

Re: Windows caption shows wrong filename...

Hi puffolino,

that is indeed an error.
We will fix it. RT#5006: Title bar drops some characters from document name.

:-)
by Paul - Tracker Supp
Fri Nov 15, 2019 6:42 pm
Forum: PDF-XChange Editor
Topic: Saving a PDF after compressing images fails
Replies: 11
Views: 329

Re: Saving a PDF after compressing images fails

Hi Puffolino, the issue is still present in the current build, the ticket is still open and being worked on. I have raised the priority of the ticket, but considering it is already being worked on I am not sure this will result in a fix arriving sooner. Hopefully it will be in the next build slated ...
by Paul - Tracker Supp
Fri Nov 15, 2019 6:19 pm
Forum: PDF-XChange Editor
Topic: Form-text filednames are not displayed - if "." in the name
Replies: 6
Views: 146

Re: Form-text filednames are not displayed - if "." in the name

Hi MrZebulon, This is a quote from our Lead Developer on the matter of using a . in field names: Dot cannot be used in field names as the back slash cannot be used in file names, it plays the same role - to separate a field name from its parent's name, forming full field name. Text1.1 and Text1.2 re...
by Paul - Tracker Supp
Thu Nov 07, 2019 4:31 pm
Forum: PDF-XChange Print Drivers
Topic: Open containing folder after saving?
Replies: 1
Views: 86

Re: Open containing folder after saving?

Hi OnePaperclip,

short of allowing the file to open int he Editor then selecting "Open containing folder" from the tab's right click context menu I do not know of a way to do this int he current software.

sorry
by Paul - Tracker Supp
Mon Nov 04, 2019 8:28 pm
Forum: PDF-XChange Editor
Topic: Find and replace text function?
Replies: 34
Views: 2569

Re: Find and replace text function?

Hi pjaj, the use case where one replace a single character is a good one, and certainly lends itself to a quick solution, however, we are reluctant to deliver the feature without it being fully developed. I just don't see the development team wanting to release any kind of search and replace that is...
by Paul - Tracker Supp
Mon Nov 04, 2019 6:50 pm
Forum: PDF-XChange Editor
Topic: Feature: Autopan window when moving comments
Replies: 1
Views: 87

Re: Feature: Autopan window when moving comments

Hi Heezea, thanks for the post and report. Indeed that is an important feature for us to add to improve the usability of the software. To that end I have raised a formal "Feature Request" around that. While internal only, if you refer to RT#4979: Feature Request :: Editor :: scroll zoomed page when ...
by Paul - Tracker Supp
Mon Nov 04, 2019 6:32 pm
Forum: PDF-XChange Editor
Topic: [Request] Callout with more than 1 leader
Replies: 7
Views: 295

Re: [Request] Callout with more than 1 leader

Hi Heezea, thanks for the post. Like Will, I was under the impression also that the ISO specifications call for a single lead on a Callout object. Now I wonder, I may be wrong there. I am keen to see how such a thing as a multiple lead callout from BlueBeam looks in Adobe or our Editor. Do you have ...
by Paul - Tracker Supp
Fri Oct 25, 2019 3:22 pm
Forum: PDF-XChange Editor
Topic: Splitting existing pdfs by file size?
Replies: 9
Views: 1010

Re: Splitting existing pdfs by file size?

Hi LBM,

my apologies if I am being obtuse, which "desired option" are you referring to?
by Paul - Tracker Supp
Fri Oct 25, 2019 2:46 pm
Forum: PDF-XChange Editor
Topic: A PDF printing problem
Replies: 19
Views: 774

Re: A PDF printing problem

Hi Jim,

thanks for the post and detailed description of your issue.

Can you tell me if selecting the option "Print as images" in the Editor's Print dialogue does for you?
by Paul - Tracker Supp
Wed Oct 23, 2019 8:18 pm
Forum: PDF-XChange Editor
Topic: Excel VBA ExportAsFixedFormat Printing Too Large
Replies: 4
Views: 493

Re: Excel VBA ExportAsFixedFormat Printing Too Large

Hi Aleoin, what version of PDF-XChange are you using? The first step in troubleshooting is always to test using the current build of our software, which as I write this is 8.0.333.0. The other thought that occurred to me is that if you can print to the PDF-XChange Standard Printer properly without u...
by Paul - Tracker Supp
Tue Oct 15, 2019 5:17 pm
Forum: PDF-XChange Editor
Topic: Problem with predefined search provider Yandex.ru.
Replies: 7
Views: 618

Re: Problem with predefined search provider Yandex.ru.

Hi OVG,

thanks for pointing this out. I tested this and found that the URL that is loaded first was indeed for me yandex.ru, it then redirected to yandex.ua. Do you see the same?

I will ask the dev team what we actually send and see if they have any suggestions why this may be redirecting.
by Paul - Tracker Supp
Fri Oct 11, 2019 2:00 pm
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 19
Views: 2653

Re: SAP inplace viewing of PDF

Hi Alex, Stefan did do the right thing. I am afraid we do not have such a policy in the Templates. I looked for a registry key for you to push that would have the effect of the setting, it seems it is rather complex. I saw more than 720 registry changes from checking this one box alone: image.png Do...
by Paul - Tracker Supp
Wed Oct 02, 2019 10:15 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: DropDownMenu of the text recognition is empty.
Replies: 3
Views: 438

Re: DropDownMenu of the text recognition is empty.

Hi TStute, thanks for the post. I am sorry to hear you are having these issues with the Viewer and OCR. Is this the drop down you refer to? image.png You said both that it works correctly on other PCs and also that a re-installation does not help. To be honest I have not seen this particular issue b...
by Paul - Tracker Supp
Wed Sep 25, 2019 5:29 pm
Forum: PDF-XChange Editor
Topic: Directory opening and image editing issues under linux/wine
Replies: 4
Views: 200

Re: Directory opening and image editing issues under linux/wine

Hi Rodolphe, you are probably a lot more advanced in your use of wine and it's arguments than I am. In fact because I got frustrated with the seeming inconsistencies I saw over the years both installing and running the Editor under Ubuntu, I stopped using command lines or even desktop shortcuts to l...
by Paul - Tracker Supp
Tue Sep 24, 2019 3:07 pm
Forum: PDF-XChange Editor
Topic: Comments with form fields overlaps next form field
Replies: 1
Views: 107

Re: Comments with form fields overlaps next form field

Hi Erik, thanks for the post and report. When I open the attached file in the current build of the Editor (8.0.333.0) I see what appears to me to be correct tab order. From your description I was expecting to see info boxes appear. What you see is simply me using the TAB key to move between fields a...
by Paul - Tracker Supp
Tue Sep 24, 2019 2:33 pm
Forum: PDF-XChange Editor
Topic: Collaboration in PDF-XChange
Replies: 13
Views: 2038

Re: Collaboration in PDF-XChange

Hi Stephanie, thank you so much for your input. I think you have hit upon an important part of the overall puzzle here when you point out that most collaboration solutions do require everyone to use the same software, while may users would prefer to use what they already know. The main reason for th...
by Paul - Tracker Supp
Mon Sep 23, 2019 4:37 pm
Forum: PDF-XChange Editor
Topic: Directory opening and image editing issues under linux/wine
Replies: 4
Views: 200

Re: Directory opening and image editing issues under linux/wine

Hi Rodolphe, thanks for the post. I use Ubuntu Linux with the Editor on a daily basis. I have no problems with CTRL+D or File Open, both respond for me with the expected dialogues. I am not able to use the Editor to call a graphic application to use to edit images. I had not tried until today. I sus...
by Paul - Tracker Supp
Fri Sep 20, 2019 2:28 pm
Forum: Touchscreen Devices
Topic: Floating toolbar while in fullscreen mode
Replies: 5
Views: 1178

Re: Floating toolbar while in fullscreen mode

Hi John, have you tried F8? That will hide all your tool bars, though that doesn't help you change tools easilt. A double click in a ribbon tab will minimize the ribbon and allow quick access to the tools with a single click ion the respective ribbon's tab: AutoHidingRibbons.gif Regards the Full Scr...
by Paul - Tracker Supp
Wed Sep 18, 2019 9:43 pm
Forum: PDF-XChange Editor
Topic: Open Files Dialog
Replies: 6
Views: 592

Re: Open Files Dialog

My pleasure Arnold,

for reference this is under ticket RT#4908: Combine files dialogue changes Open Files dialogue screen location.

As usual, internal only etc.
by Paul - Tracker Supp
Wed Sep 18, 2019 9:26 pm
Forum: PDF-XChange Editor
Topic: Quick Find results in Single Page View
Replies: 7
Views: 268

Re: Quick Find results in Single Page View

Hi Randy, thanks for the post and report. Do you find this happens on all documents or just certain ones? I tried this on a 2739 page document and Shist+F3 does in this case return to the previous search result. Can you test this on the V8 manual for example? http://help.tracker-software.com/pdfxe8/...
by Paul - Tracker Supp
Wed Sep 18, 2019 8:02 pm
Forum: Touchscreen Devices
Topic: Floating toolbar while in fullscreen mode
Replies: 5
Views: 1178

Re: Floating toolbar while in fullscreen mode

Hi John, thanks for the post and for voicing your preference here. We have seen a few similar requests and will be makimg a feature request for this. I must say however that there is some resistance to the idea and many people are of the opinion that Full Screen mode is for presentations and as such...
by Paul - Tracker Supp
Wed Sep 18, 2019 7:51 pm
Forum: PDF-XChange Editor
Topic: Open Files Dialog
Replies: 6
Views: 592

Re: Open Files Dialog

Hi Arnold,

we have reproduced the issue here. Thanks mostly to Dan's hard work and your detailed instructions. Thanks for that.

We will investigate and try to fix this.

I hope that helps.
by Paul - Tracker Supp
Wed Sep 18, 2019 7:36 pm
Forum: PDF-XChange Editor SDK
Topic: View - Other Panes - Links SOLVED
Replies: 11
Views: 1005

Re: View - Other Panes - Links SOLVED

Hi zarkogajic, we do not yet have an ETA for the next build. Having just released 8.0.333.0 recently I am expecting to see a couple of months go by before the next build. Unless some critical bug rears it's ugly head, we have a general rule to release every few months. We do reserve the right to cha...