Search found 4925 matches

by Paul - Tracker Supp
Wed Mar 04, 2020 6:31 pm
Forum: PDF-XChange Editor SDK
Topic: How to mimic "licensed features" as in EU Editor SOLVED
Replies: 10
Views: 1243

Re: How to mimic "licensed features" as in EU Editor SOLVED

Hi Zarko,

sorry for the delayed response.

Can you email this question to support@tracker-software.com and pass along with the email your license details please?
by Paul - Tracker Supp
Mon Feb 24, 2020 11:22 pm
Forum: PDF-XChange Editor
Topic: Can't fill in fields - profile specific
Replies: 1
Views: 148

Re: Can't fill in fields - profile specific

Hi koinonia family services, thanks for the post and question. Can you give us the document to look at? The only thing that comes to mind for me is the possibility that the document may have been signed and one user does not have access to the original certificate. I assume you are using the same to...
by Paul - Tracker Supp
Fri Feb 14, 2020 5:49 pm
Forum: PDF-XChange Editor
Topic: Replace Word as My Default App
Replies: 5
Views: 453

Re: Replace Word as My Default App

Hi BXR, of course it is up to you, with a license you can indeed create new documents from scratch in the Editor, but the question deserves a slightly deeper look into the PDF format itself and what it was designed to do, not to mention what it was not ever intended for. PDF documents do not "flow",...
by Paul - Tracker Supp
Fri Feb 14, 2020 12:35 am
Forum: PDF-XChange Editor
Topic: Check for Default
Replies: 3
Views: 309

Re: Check for Default

Hi kelsier, thanks for the post and excellent question. You raise a good point about the installers and checking the default application for PDFs. The installer doesn't have access to the HKCU hive that this preference is stored in. There are two settings to consider. One to disable checks for the d...
by Paul - Tracker Supp
Tue Feb 11, 2020 7:01 pm
Forum: PDF-XChange Editor
Topic: PDFs IN AutoCAD 2004
Replies: 7
Views: 366

Re: PDFs IN AutoCAD 2004

Hi Roy, thanks for the post. I am sorry to hear your frustration with this. Can you fill in some details for me please? Are you printing from AutoCAD 2004 directly to our PDF-XChange Standard Printer or our PDF-XChange Lite Printer? Can you send us a screen shot of your print dialogue showing the pr...
by Paul - Tracker Supp
Tue Feb 11, 2020 4:23 pm
Forum: PDF-XChange Editor
Topic: Error [Operating system]: The printer name is invalid
Replies: 4
Views: 364

Re: Error [Operating system]: The printer name is invalid

We continue to look for a suitable solution to this and keep bumping up against the same wall, the 32 bit HP drivers do not work properly on 64 bit set ups. The most workable solution I have seen to date is to actually put a 32 bit executable in the installation folder for a 64 bit install! image.pn...
by Paul - Tracker Supp
Mon Feb 03, 2020 11:06 pm
Forum: PDF-XChange Editor
Topic: Printing to specific page size without scaling
Replies: 13
Views: 564

Re: Printing to specific page size without scaling

Hi IT guy, you make a good point about the work involved in 100+ re-installations. I suspect Daniel imagined this might only be a few machines. So, yes, lets look into the case and see what we can come up with. You don't have any comment/experience/testing with your product in this environment? To d...
by Paul - Tracker Supp
Mon Feb 03, 2020 10:42 pm
Forum: Network Administrator Support
Topic: Looking to Make an Automatic Update Script
Replies: 7
Views: 713

Re: Looking to Make an Automatic Update Script

Hi Ryan, indeed ensuring the updates are only run on machines that have a suitable license is best handled by our updater as we do not have an API or other mechanism to hook into the updater. Is there any centralized way to manage your updater, with registry keys, group policy, or something? You can...
by Paul - Tracker Supp
Fri Jan 31, 2020 5:01 pm
Forum: Network Administrator Support
Topic: Looking to Make an Automatic Update Script
Replies: 7
Views: 713

Re: Looking to Make an Automatic Update Script

Hi Ryan, welcome to the Tracker forums. The Tracker Updater should not require Administrative Rights to check for updates, of course the installation itself does. Having said that we are hearing reports of cases where the updater IS requiring Administrative rights. We are investigating this. We do n...
by Paul - Tracker Supp
Thu Jan 30, 2020 9:19 pm
Forum: PDF-XChange Editor
Topic: how do I remove “open with pdf-xchange” in the right click menu?
Replies: 1
Views: 141

Re: how do I remove “open with pdf-xchange” in the right click menu?

Hi albrechtmyers,

thanks for the post.

May I ask what distro you are running?
by Paul - Tracker Supp
Thu Jan 23, 2020 11:33 pm
Forum: PDF-XChange Print Drivers
Topic: reload registry watermarks
Replies: 7
Views: 743

Re: reload registry watermarks

Hi agn, does the command rundll32 "%ProgramFiles%\Tracker Software\PDF-XChange Standard\drvui.x64.dll",DUI30_Command /InstallProfile:"\\UNC\path\to\MyPrinterSettings.pxpp" /PrinterName:"PDF-XChange Standard" /ForUser /AsDefault work for you in a single instance? By that I mean if you run that comman...
by Paul - Tracker Supp
Tue Jan 21, 2020 4:04 pm
Forum: PDF-XChange Editor
Topic: How do I change the font size of meaurements?
Replies: 1
Views: 274

Re: How do I change the font size of meaurements?

Hi BS-SWECO,

if you double click the caption it will show a popup and the properties of this will be reflected in the caption:
ResizeCaption.gif
The images above is animated, click it to open if you do not see the process to change the size of that caption.

I hope that helps.
by Paul - Tracker Supp
Wed Jan 15, 2020 4:51 pm
Forum: PDF-XChange Editor
Topic: Converting to Excel
Replies: 4
Views: 255

Re: Converting to Excel

Hi Deborah, welcome to the Tracker forums, and thanks for the post. Unfortunately we do not have such a feature in the current build, although it is in the pipeline. We have an official Feature Request for this, and while for internal use only, referring to RT#4050: FR: Export to excel single sheet ...
by Paul - Tracker Supp
Wed Jan 08, 2020 10:28 pm
Forum: PDF-XChange Editor
Topic: I want to speed up the first page display.
Replies: 9
Views: 313

Re: I want to speed up the first page display.

Hi guys, Timur is right in that we do not cache the files, and on closing the file we save nothing for use next time. Windows on the other hand can cache the document. At the end of the day, it is going to take the same amount of time to open a document from cache as from a local disk since the cach...
by Paul - Tracker Supp
Tue Jan 07, 2020 5:38 pm
Forum: PDF-XChange Editor
Topic: Way to view image formats?
Replies: 3
Views: 133

Re: Way to view image formats?

Hi dsellinger, welcome to the Tracker forums! If you select an image, you can choose the option "Recompress Image" frm the right click contect menu. It shows the DPI and compression format. It also allows you to change the compression. image.png There is no tool to make a report/summary of this for ...
by Paul - Tracker Supp
Thu Jan 02, 2020 4:43 pm
Forum: PDF-XChange Editor
Topic: portable version: settings to tools are not saved
Replies: 7
Views: 437

Re: portable version: settings to tools are not saved

Hi Paro, thanks for the post, and welcome to the Tracker Forums! Can you upload your settings.dat file, along with screen shots of the changes you made to the Tools that are not being saved please? The settings file will need to be zipped first. Alternatively you can email to support@tracker-softwar...
by Paul - Tracker Supp
Tue Dec 31, 2019 11:21 pm
Forum: PDF-XChange Editor
Topic: Suggestion - Default Encryption
Replies: 3
Views: 163

Re: Suggestion - Default Encryption

Hi Isomiac, welcome to the Tracker forums and thanks for the post. Why not just used Acrobat 7 compatibility? 128 bit AES: image.png Or Acrobat 9.0 and later, which offers 256-bit AES? Even better, we have a tool to manage "Security Policies" - image.png image.png where you can set up the algorithm ...
by Paul - Tracker Supp
Tue Dec 31, 2019 8:08 pm
Forum: PDF-XChange Editor
Topic: All panels have gone (for some reasons). SOLVED
Replies: 7
Views: 281

Re: All panels have gone (for some reasons). SOLVED

And a Happy New Year to you all! In light of this comment: The point is, it was quite difficult to find out those helpful shortcuts. I thought you'd like to know that we dded a notification to 8.0.335.0. If the Editor starts and has the Toolbars hidden we now give you a notice: https://www.tracker-s...
by Paul - Tracker Supp
Tue Dec 24, 2019 4:38 pm
Forum: PDF-XChange Editor
Topic: False URLs?! SOLVED
Replies: 9
Views: 470

Re: False URLs?! SOLVED

:-)
by Paul - Tracker Supp
Tue Dec 24, 2019 4:36 pm
Forum: PDF-XChange Editor
Topic: Horizontal scroll lock
Replies: 1
Views: 126

Re: Horizontal scroll lock

Hi shcho,

welcome to the forums. I do believe that it is still planned, admittedly the priority may not have been high.

I will ask around and see if anyone knows more about this.
by Paul - Tracker Supp
Fri Dec 20, 2019 3:25 pm
Forum: PDF-XChange Editor
Topic: Licence is not memorized
Replies: 7
Views: 329

Re: Licence is not memorized

Posting this for the benefit of users reading this thread. I was contacted outside of the forum. The key was not where it was expected to be after running the command xcvault.exe /OpenKeys /M /R Like you see in the screenshot below the „Vault“ key in the Registry Editor in HKEY_LOCAL_MACHINE\SOFTWAR...
by Paul - Tracker Supp
Thu Dec 19, 2019 11:19 pm
Forum: PDF-XChange Editor
Topic: How to Select a Nobleman?
Replies: 2
Views: 176

Re: How to Select a Nobleman?

That was embarrassing. :oops:

I specifically spell and grammar checked that and STILL missed both errors!

There are now corrected and a new item added that we had missed:
Significant improvements were made to the 'Find and Redact' functionality.
Thanks Bhikkhu!
by Paul - Tracker Supp
Thu Dec 19, 2019 3:42 pm
Forum: PDF-XChange Editor
Topic: Is there a way to navigate menus with arrow keys and not mouse?
Replies: 19
Views: 747

Re: Is there a way to navigate menus with arrow keys and not mouse?

Hi Vada, did you ever reinstall to try this? While the ticket is still of the status "Open" I find that I can navigate using the keyboard in the current build, 8.0.335.0, both in the Ribbon and Classic UIs. Is there some specific Tools or Functionality you still cannot access via the keyboard? That ...
by Paul - Tracker Supp
Thu Dec 19, 2019 3:25 pm
Forum: PDF-XChange Editor
Topic: Licence is not memorized
Replies: 7
Views: 329

Re: Licence is not memorized

Hi SPECTRUM, what is your intended goal here? We will take a different approach depending on whether you want all users on your Terminal Server to have access to the license, ie, apply the license per machine, or do you intend having only some users licensed and the rest to have access only to the f...
by Paul - Tracker Supp
Thu Dec 12, 2019 4:22 pm
Forum: PDF-XChange Editor
Topic: Take a photo
Replies: 8
Views: 293

Re: Take a photo

Hi Jmecalux, welcome to the Tracker Forums and thanks for the post. There is definitely no built in tool to do this, and I am not sure how one would even go about that to be honest. Are you a programmer? It MIGHT be possible with some coding but I'd need to touch base with the devs to see. I'll come...
by Paul - Tracker Supp
Mon Dec 09, 2019 3:15 pm
Forum: PDF-XChange Editor
Topic: PDF Xchange missing data when opening PDF's
Replies: 5
Views: 218

Re: PDF Xchange missing data when opening PDF's

Hi brians1, I am not familiar with any known issues that would explain this. Is this document specific or does it happen on any document with form fields? I am assuming it is on forms because of your description, would it be possible to see such a file? If you have any sensitive information on the f...
by Paul - Tracker Supp
Tue Nov 26, 2019 4:41 pm
Forum: PDF-XChange Editor
Topic: Guide Placement For All Pages At Once
Replies: 3
Views: 317

Re: Guide Placement For All Pages At Once

Hi PDFNut,

welcome to the Tracker forums and thanks for the post!

If you right click the ruler you can add a guide via a dialogue box that will allow you to specify a page range for your guide:
AddGuideToAllPages.gif
Open the image to see it animated. I hope that helps.
by Paul - Tracker Supp
Thu Nov 21, 2019 9:22 pm
Forum: PDF-XChange Editor
Topic: Default Location for PDF-XChange 4.0 Lite
Replies: 1
Views: 138

Re: Default Location for PDF-XChange 4.0 Lite

Hi Sonny, welcome to the Tracker forums and thanks for the post. The default behaviour should be to both show a "Save As" dialogue, and open the PDF in the Default PDF app: image.png Are your users making this change while printing from an application? It may be just that they have made the change o...
by Paul - Tracker Supp
Wed Nov 20, 2019 6:34 pm
Forum: PDF-XChange Editor
Topic: Optimizing PDF bigger than 150 Pages takes hours
Replies: 15
Views: 972

Re: Optimizing PDF bigger than 150 Pages takes hours

Hi chaspi,

I have asked the team for a status update on this item and will let you know what comes back.

hth
by Paul - Tracker Supp
Tue Nov 19, 2019 10:29 pm
Forum: PDF-XChange Editor
Topic: Select box while editing content
Replies: 1
Views: 133

Re: Select box while editing content

Hi Jon, welcome to the Tracker forums, and thanks for the post. While we do not have that selection modifier in the software right now, we do think we should. To that end I have added a formal Feature Request for this. while internal only, if you quote RT#5013: FR: Add a modifier to select objects o...
by Paul - Tracker Supp
Tue Nov 19, 2019 9:29 pm
Forum: PDF-XChange Editor
Topic: Problem losing connection
Replies: 1
Views: 123

Re: Problem losing connection

Hi hanslammerts welcome to the Tracker forums. That message comes when the connection to the remote resource is not available. The best way to avoid this is to have a permanent connection, or close the document before the connection is lost. Can you tell us under what circumstances you are seeing th...
by Paul - Tracker Supp
Tue Nov 19, 2019 8:27 pm
Forum: Editor plugins
Topic: Inserting Layers
Replies: 1
Views: 220

Re: Inserting Layers

Hi Jeff, thanks for the post excellent suggestion. I call it a suggestion because we do not currently have a feature to allow you to add these files as layers, however we think we should. To that end I have raised a formal Feature Request around this, and while internal to the company only, should y...
by Paul - Tracker Supp
Tue Nov 19, 2019 4:05 pm
Forum: PDF-XChange Editor
Topic: Copy protection
Replies: 7
Views: 307

Re: Copy protection

Hi DWC121,

yes - just the currently active document. That dialogue is document specific, it shows the properties of just that document, others that are open, in other tabs for example, will retain their own unique properties until you explicitly change them.

I hope that helps
by Paul - Tracker Supp
Tue Nov 19, 2019 4:01 pm
Forum: PDF-XChange Editor
Topic: Cannot open document
Replies: 13
Views: 1457

Re: Cannot open document

Hi Ross,

you should have a Christmas present then, 8.0.335.0 is slated to be released before Christmas.

hth
by Paul - Tracker Supp
Mon Nov 18, 2019 10:31 pm
Forum: PDF-XChange Editor
Topic: Color management: ICC color profile of embedded image is ignored in PDF/X-4
Replies: 1
Views: 116

Re: Color management: ICC color profile of embedded image is ignored in PDF/X-4

Hi DerAndere1, thanks for the post and detailed explanation. We are seeing the same here and the devs are investigating. There is a ticket related to the issue, while internal only if you refer to RT#5008: Color management: ICC color profile of embedded image is ignored in PDF/X-4 then any support s...
by Paul - Tracker Supp
Fri Nov 15, 2019 7:03 pm
Forum: PDF-XChange Editor
Topic: Windows caption shows wrong filename...
Replies: 7
Views: 344

Re: Windows caption shows wrong filename...

Hi puffolino,

that is indeed an error.
We will fix it. RT#5006: Title bar drops some characters from document name.

:-)
by Paul - Tracker Supp
Fri Nov 15, 2019 6:42 pm
Forum: PDF-XChange Editor
Topic: Saving a PDF after compressing images fails
Replies: 11
Views: 539

Re: Saving a PDF after compressing images fails

Hi Puffolino, the issue is still present in the current build, the ticket is still open and being worked on. I have raised the priority of the ticket, but considering it is already being worked on I am not sure this will result in a fix arriving sooner. Hopefully it will be in the next build slated ...
by Paul - Tracker Supp
Fri Nov 15, 2019 6:19 pm
Forum: PDF-XChange Editor
Topic: Form-text filednames are not displayed - if "." in the name
Replies: 6
Views: 255

Re: Form-text filednames are not displayed - if "." in the name

Hi MrZebulon, This is a quote from our Lead Developer on the matter of using a . in field names: Dot cannot be used in field names as the back slash cannot be used in file names, it plays the same role - to separate a field name from its parent's name, forming full field name. Text1.1 and Text1.2 re...
by Paul - Tracker Supp
Thu Nov 07, 2019 4:31 pm
Forum: PDF-XChange Print Drivers
Topic: Open containing folder after saving?
Replies: 1
Views: 249

Re: Open containing folder after saving?

Hi OnePaperclip,

short of allowing the file to open int he Editor then selecting "Open containing folder" from the tab's right click context menu I do not know of a way to do this int he current software.

sorry
by Paul - Tracker Supp
Mon Nov 04, 2019 8:28 pm
Forum: PDF-XChange Editor
Topic: Find and replace text function?
Replies: 34
Views: 3186

Re: Find and replace text function?

Hi pjaj, the use case where one replace a single character is a good one, and certainly lends itself to a quick solution, however, we are reluctant to deliver the feature without it being fully developed. I just don't see the development team wanting to release any kind of search and replace that is...
by Paul - Tracker Supp
Mon Nov 04, 2019 6:50 pm
Forum: PDF-XChange Editor
Topic: Feature: Autopan window when moving comments
Replies: 1
Views: 160

Re: Feature: Autopan window when moving comments

Hi Heezea, thanks for the post and report. Indeed that is an important feature for us to add to improve the usability of the software. To that end I have raised a formal "Feature Request" around that. While internal only, if you refer to RT#4979: Feature Request :: Editor :: scroll zoomed page when ...
by Paul - Tracker Supp
Mon Nov 04, 2019 6:32 pm
Forum: PDF-XChange Editor
Topic: [Request] Callout with more than 1 leader
Replies: 7
Views: 456

Re: [Request] Callout with more than 1 leader

Hi Heezea, thanks for the post. Like Will, I was under the impression also that the ISO specifications call for a single lead on a Callout object. Now I wonder, I may be wrong there. I am keen to see how such a thing as a multiple lead callout from BlueBeam looks in Adobe or our Editor. Do you have ...
by Paul - Tracker Supp
Fri Oct 25, 2019 3:22 pm
Forum: PDF-XChange Editor
Topic: Splitting existing pdfs by file size?
Replies: 9
Views: 1272

Re: Splitting existing pdfs by file size?

Hi LBM,

my apologies if I am being obtuse, which "desired option" are you referring to?
by Paul - Tracker Supp
Fri Oct 25, 2019 2:46 pm
Forum: PDF-XChange Editor
Topic: A PDF printing problem
Replies: 19
Views: 1227

Re: A PDF printing problem

Hi Jim,

thanks for the post and detailed description of your issue.

Can you tell me if selecting the option "Print as images" in the Editor's Print dialogue does for you?
by Paul - Tracker Supp
Wed Oct 23, 2019 8:18 pm
Forum: PDF-XChange Editor
Topic: Excel VBA ExportAsFixedFormat Printing Too Large
Replies: 4
Views: 726

Re: Excel VBA ExportAsFixedFormat Printing Too Large

Hi Aleoin, what version of PDF-XChange are you using? The first step in troubleshooting is always to test using the current build of our software, which as I write this is 8.0.333.0. The other thought that occurred to me is that if you can print to the PDF-XChange Standard Printer properly without u...
by Paul - Tracker Supp
Tue Oct 15, 2019 5:17 pm
Forum: PDF-XChange Editor
Topic: Problem with predefined search provider Yandex.ru.
Replies: 7
Views: 834

Re: Problem with predefined search provider Yandex.ru.

Hi OVG,

thanks for pointing this out. I tested this and found that the URL that is loaded first was indeed for me yandex.ru, it then redirected to yandex.ua. Do you see the same?

I will ask the dev team what we actually send and see if they have any suggestions why this may be redirecting.
by Paul - Tracker Supp
Fri Oct 11, 2019 2:00 pm
Forum: Network Administrator Support
Topic: SAP inplace viewing of PDF
Replies: 19
Views: 3323

Re: SAP inplace viewing of PDF

Hi Alex, Stefan did do the right thing. I am afraid we do not have such a policy in the Templates. I looked for a registry key for you to push that would have the effect of the setting, it seems it is rather complex. I saw more than 720 registry changes from checking this one box alone: image.png Do...
by Paul - Tracker Supp
Wed Oct 02, 2019 10:15 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: DropDownMenu of the text recognition is empty.
Replies: 3
Views: 690

Re: DropDownMenu of the text recognition is empty.

Hi TStute, thanks for the post. I am sorry to hear you are having these issues with the Viewer and OCR. Is this the drop down you refer to? image.png You said both that it works correctly on other PCs and also that a re-installation does not help. To be honest I have not seen this particular issue b...