Search found 14732 matches

by Tracker Supp-Stefan
Fri Oct 22, 2021 2:53 pm
Forum: PDF-XChange Editor
Topic: How do I remove installed Enhanced OCR languages?
Replies: 5
Views: 90

Re: How do I remove installed Enhanced OCR languages?

Hello Jensen Head, After looking at this more thorougly myself - there seems to be other files - the ones with the 'hash' names - that are also related. Please order this folder by date - and then see if there are other files modified on the same date - and try moving them out as well: image.png E.g...
by Tracker Supp-Stefan
Fri Oct 22, 2021 2:17 pm
Forum: PDF-XChange Editor
Topic: Filled forms in Document without content
Replies: 4
Views: 74

Re: Filled forms in Document without content

Hello Willy Van Nuffel, Dominik,

It would be interesting indeed to take a look at one such file.
Can we please have a link to such a document or two versions (one before and one after it's been modified in Edge) - so that I can pass those along to our devs for investigation?

Kind regards,
Stefan
by Tracker Supp-Stefan
Fri Oct 22, 2021 1:16 pm
Forum: PDF-XChange Editor
Topic: [suggestion] Pressing "delete" on the keyboard deletes the selected splits SOLVED
Replies: 4
Views: 123

Re: [suggestion] Pressing "delete" on the keyboard deletes the selected splits SOLVED

Hello Jensen Head, Some special keys like Esc, Del, PageUp, PageDn have pre-defined actions linked to them, and those can not be changed. When you try to assign a new action to a single of those keys - it might work if when that key is invoked the other default action is not possible, but in most ca...
by Tracker Supp-Stefan
Fri Oct 22, 2021 12:08 pm
Forum: PDF-XChange Editor
Topic: OCR "Undo"
Replies: 1
Views: 43

Re: OCR "Undo"

Hello IJKMan,

Do you maybe have checked the box to create a new file after the OCR process? As this is a new document there won't be undo options, but you should then still have the source file somewhere else unaltered.

Kind regards,
Stefan
by Tracker Supp-Stefan
Fri Oct 22, 2021 12:06 pm
Forum: PDF-XChange Editor
Topic: How do I remove installed Enhanced OCR languages?
Replies: 5
Views: 90

Re: How do I remove installed Enhanced OCR languages?

Hello Jensen Head, You should be able to find those files under: C:\Program Files\Common Files\Tracker Software\Common\ABBYY\Data\ExtendedDictionaries Files are named with the language first - so removing the bunch for a specific language should also "uninstall" it from the list of languages in the ...
by Tracker Supp-Stefan
Fri Oct 22, 2021 9:54 am
Forum: PDF-XChange Editor
Topic: Out of memory error on opening or printing
Replies: 13
Views: 116

Re: Out of memory error on opening or printing

Hello RedSharpEye,

A 'less cumbersome' workaround might be to go back to build 356 until 358 is released. That way you won't have to convert PDFs to images.

Kind regards,
Stefan
by Tracker Supp-Stefan
Fri Oct 22, 2021 9:47 am
Forum: PDF-XChange Editor
Topic: Customize toolbar with javascript
Replies: 7
Views: 199

Re: Customize toolbar with javascript

Hello ng80092a, If you are considering pushing the settings through the registry to many users - that is indeed possible. We have a section of our help/manuals dedicated to sysadmins: https://help.tracker-software.com/sysadmin/ And this particular page shows where settings are stored, and you can co...
by Tracker Supp-Stefan
Fri Oct 22, 2021 9:18 am
Forum: PDF-XChange Editor
Topic: Feature request: lock to axis when moving
Replies: 4
Views: 101

Re: Feature request: lock to axis when moving

Hello justposted, David, I do agree that this would be a nice feature, and have just created the Feature Request ticket in our internal system: #5753: FR: Ability to use accelerator keys to restrict angular movement when moving whole annotations/callout points I will post again here as soon as there...
by Tracker Supp-Stefan
Fri Oct 22, 2021 9:10 am
Forum: PDF-XChange Editor
Topic: How do I hide the form field boxes when printing in other software?
Replies: 4
Views: 58

Re: How do I hide the form field boxes when printing in other software?

Hello Willy Van Nuffel,

Thanks for the suggestions.
Indeed those should help, but they will also have effect on the appearance of the fields on screen - so @PDFNut - please make sure that you balance between the looks on screen and the desired result when printing!

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Oct 21, 2021 3:12 pm
Forum: PDF-XChange Editor
Topic: Out of memory error on opening or printing
Replies: 13
Views: 116

Re: Out of memory error on opening or printing

Hello RedSharpEye, Are you also performing OCR on those files? If you are - please change the "Editable text and Image" to "Fine Page Content" and see if that helps! We've had a report earlier today related to the OCR - and this change seems to be producing correct files. Our devs are already lookin...
by Tracker Supp-Stefan
Thu Oct 21, 2021 11:32 am
Forum: PDF-Tools
Topic: 9.1.356.0 Failure of Resize Page vertical offset from Top
Replies: 12
Views: 418

Re: 9.1.356.0 Failure of Resize Page vertical offset from Top

Hello all,

Just a quick update that the ticket I created for the problem discussed in this topic is now marked as resolved. Please update to build 357 (the current one), and the issue should disappear.

Kind regards,
Stefan
by Tracker Supp-Stefan
Wed Oct 20, 2021 11:36 am
Forum: PDF-XChange Editor
Topic: Signature is VALID (self created certificates, CA certificates)
Replies: 5
Views: 74

Re: Signature is VALID (self created certificates, CA certificates)

Hello rwalke,

We are only checking the technical validity of a certificate, and do not currently have "trusted/untrusted" lists for certification authorities, so I am afraid that there's no way for us to display such information at this time.

Kind regards,
Stefan
by Tracker Supp-Stefan
Wed Oct 20, 2021 11:08 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor dark theme
Replies: 14
Views: 663

Re: PDF-XChange Editor dark theme

Hello Willy Van Nuffel,

No the "Custom" theme does get reset if you apply one of the predefined ones, but I will check with our devs if there are plans for allowing a 'permanent' custom theme that you can store and reuse later.

Kind regards,
Stefan
by Tracker Supp-Stefan
Wed Oct 20, 2021 11:05 am
Forum: PDF-XChange Editor
Topic: Oh no, those changes to the user interface
Replies: 8
Views: 254

Re: Oh no, those changes to the user interface

Hello igorlima,

Thanks for your input.

@David - I am afraid that those design changes were caused by Windows 11, and we had to update to be compliant with the requirements of the new OS.

Kind regards,
Stefan
by Tracker Supp-Stefan
Wed Oct 20, 2021 10:57 am
Forum: PDF-XChange Editor
Topic: [Feature Request] Shortcuts to close/open pane areas
Replies: 3
Views: 66

Re: [Feature Request] Shortcuts to close/open pane areas

Hello memo, Willy,

Thanks for your posts and clarification. There is indeed currently no way to toggle these areas with keyboard alone. I will check with our UI devs what their thoughts are on this.

Kind regards,
Stefan
by Tracker Supp-Stefan
Wed Oct 20, 2021 10:55 am
Forum: PDF-XChange Editor
Topic: Can PDF-XChange be used instead of Adobe Sign for workflow?
Replies: 1
Views: 61

Re: Can PDF-XChange be used instead of Adobe Sign for workflow?

Hello gkbrenne, Adobe Sign relies on their own servers, and is likely a subscription service as well. We do not have our own service that can do the same, but we do support DocuSign - a third paty service that offers exactly the same features, so if your customer is willing to look at alternative si...
by Tracker Supp-Stefan
Wed Oct 20, 2021 10:45 am
Forum: PDF-XChange Editor
Topic: Signature is VALID (self created certificates, CA certificates)
Replies: 5
Views: 74

Re: Signature is VALID (self created certificates, CA certificates)

Hello rwalke, You can opent he signatures pane, and there click on the "Signed by" blue text - which will open additional information about the certificate used for signing this file, and in the new window you will be able to see further information about the issuing authority: image.png Kind regard...
by Tracker Supp-Stefan
Wed Oct 20, 2021 10:02 am
Forum: PDF-XChange Editor
Topic: [suggestion] Allow the user to move the borders of the cropping selection with more than just handles SOLVED
Replies: 6
Views: 136

Re: [suggestion] Allow the user to move the borders of the cropping selection with more than just handles SOLVED

Hello Willy Van Nuffel and all,

Thanks for your posts and requesting this feature. I will pass it on to our UI devs for consideration!

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Oct 19, 2021 3:46 pm
Forum: PDF-XChange Editor SDK
Topic: DocuSign
Replies: 12
Views: 345

Re: DocuSign

Hello jeffp,

It was released last night, so please do give it a try!

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Oct 19, 2021 12:21 pm
Forum: PDF-XChange Editor
Topic: Filled forms in Document without content
Replies: 4
Views: 74

Re: Filled forms in Document without content

Hello dschm,

We released build 357 of the Editor last night, so can you please update and try with it?
If the content is still missing - can you please share a copy of that form with us so that we can investigate further?

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Oct 19, 2021 10:46 am
Forum: PDF-XChange Editor
Topic: Traditional Chinese italics cannot be displayed correctly in PDF X-Change Editor v9.x
Replies: 3
Views: 124

Re: Traditional Chinese italics cannot be displayed correctly in PDF X-Change Editor v9.x

Hello misitsai, Thanks for the sample file. I just tested it in build 357 of the Editor (released last night), and the Italics does seem to show properly for me in this one: image.png And the page looks identical in our Editor and in other PDF products. So can you please also test this current build...
by Tracker Supp-Stefan
Mon Oct 18, 2021 1:42 pm
Forum: PDF-XChange Editor
Topic: Simple text edit
Replies: 1
Views: 74

Re: Simple text edit

Hello skyking, Welcome to our forums and thanks for your post. Looking at the image you provided - it does seem like you should be able to edit that text. Just make sure that you have the correct tool selected and that "Edit text elements as blocks" is also turned on for the tool: image.png And you ...
by Tracker Supp-Stefan
Mon Oct 18, 2021 1:39 pm
Forum: PDF-XChange Editor
Topic: "Sticker" shows wrong words when typing Chinese SOLVED
Replies: 3
Views: 68

Re: "Sticker" shows wrong words when typing Chinese SOLVED

Hello 98dashun,

Your screenshots are from the very old PDF XChange Viewer.
This has been discontinued for more than 7 years now, and I am afraid that support for some languages and fonts might not be ideal in it.

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Oct 18, 2021 1:38 pm
Forum: PDF-XChange Editor
Topic: Feature request: lock to axis when moving
Replies: 4
Views: 101

Re: Feature request: lock to axis when moving

Hello justposted, You can use the arrow keys to move a selection, or you can use the "Selection -> Transform" tool: image.png So that you can ensure you are moving your selection only in one of the two axes. There's no accelerator key modifier for moving with the mouse and locking on one axis at a t...
by Tracker Supp-Stefan
Fri Oct 08, 2021 1:31 pm
Forum: PDF-XChange Editor SDK
Topic: Disable Save As / Save Copy As via CreateOpenDocParams SOLVED
Replies: 4
Views: 97

Re: Disable Save As / Save Copy As via CreateOpenDocParams SOLVED

Hello zarkogajic,

Glad to hear you've found a solution - and I will pass your question to our devs for further clarification!

Kind regards,
Stefan
by Tracker Supp-Stefan
Fri Oct 08, 2021 1:29 pm
Forum: PDF-XChange Editor
Topic: Notes written with the Typewriter feature disappear
Replies: 3
Views: 144

Re: Notes written with the Typewriter feature disappear

Hello Lighthouse_Foundation,

Glad to hear you've found a solution, and if you do manage to get a sample with the problem visible - please do send it to us so that we can investigate further!

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Oct 07, 2021 11:41 am
Forum: PDF-XChange Editor
Topic: 7.0.324.3 - Error
Replies: 3
Views: 135

7.0.324.3 - Error

:)
by Tracker Supp-Stefan
Fri Sep 24, 2021 3:23 pm
Forum: PDF-XChange Editor SDK
Topic: Non-English Language issue about Find function.
Replies: 6
Views: 602

Re: Non-English Language issue about Find function.

Hello defcon8808, Apologies for dropping the ball on this one! I did hear back from our devs - it has been passed to the correct person for investigation and fixing, but unfortunately at the time we passed it - it was too late for the fix to be included in build 356. I will now check to confirm it h...
by Tracker Supp-Stefan
Fri Sep 24, 2021 2:51 pm
Forum: PDF-XChange Editor
Topic: Find bottom up, search top down
Replies: 1
Views: 105

Re: Find bottom up, search top down

Hello PistolePete, It is definitely from the top down for me both with the Find (Ctrl + F) and with the Advanced Search (Ctrl + Shift + F). Could it be that you have only e.g. two results in your file - and if you have zoomed in - it first finds the 'next' occurrence of your search term, and then it...
by Tracker Supp-Stefan
Thu Sep 23, 2021 2:20 pm
Forum: PDF-XChange Editor
Topic: a bug report in Editor 7.x and 8.x
Replies: 6
Views: 751

Re: a bug report in Editor 7.x and 8.x

Hello lanmanck,

I am not a developer myself, so not 100% sure how this bug appeared, but happy to hear that the latest version seems to be solving this for you!

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Sep 23, 2021 2:17 pm
Forum: PDF-XChange Viewer (End Users)
Topic: How to search pattern "\aaaaa" in all pdf files?
Replies: 1
Views: 74

Re: How to search pattern "\aaaaa" in all pdf files?

Hello mattad,

The Viewer is a very old product, and has been discontinued for several years. Please try using it's successor - the Editor instead, and use it's advanced search - which should manage much better.

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Sep 23, 2021 2:16 pm
Forum: PDF-XChange Editor
Topic: Dragging to explorer
Replies: 5
Views: 759

Re: Dragging to explorer

Hello PHK,

Thanks for this suggestion - that also works indeed!

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Sep 23, 2021 9:55 am
Forum: PDF-XChange Editor
Topic: [Feature Request] Hotkeys in Fullscreen SOLVED
Replies: 3
Views: 132

Re: [Feature Request] Hotkeys in Fullscreen SOLVED

Hello humam2104,

Can you please try to go to Preferences -> Full Screen, and turn off "Presentation mode" and see if your shortcuts work then?

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Sep 23, 2021 9:52 am
Forum: PDF-XChange Editor
Topic: PgDn key can't navigate beyond current page SOLVED
Replies: 4
Views: 153

Re: PgDn key can't navigate beyond current page SOLVED

Hello Willy Van Nuffel,

Many thanks for the detailed and helpful reply!

@JohnCLeBlanc - please do let us know if the above helped you!

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Sep 23, 2021 8:07 am
Forum: PDF-XChange Editor
Topic: How do I write the JavaScript code so that when a radio button is checked, another one gets checked as well?
Replies: 3
Views: 136

Re: How do I write the JavaScript code so that when a radio button is checked, another one gets checked as well?

Hello bram147, It is the state of the radio button group that controls the checkbox. Or is it that you want one radio button group to control another radio button group? Please take a look here for the full JS API documentation: https://opensource.adobe.com/dc-acrobat-sdk-docs/acrobatsdk/pdfs/acroba...
by Tracker Supp-Stefan
Wed Sep 22, 2021 1:46 pm
Forum: PDF-XChange Editor
Topic: How do I write the JavaScript code so that when a radio button is checked, another one gets checked as well?
Replies: 3
Views: 136

Re: How do I write the JavaScript code so that when a radio button is checked, another one gets checked as well?

Hello bram147, Please take a look at the attached file: test_checkbox.pdf There's a radio button group, and when you click the "no" option ( the code is on the "on Focus" event for that) - it validates if the checkbox on the same page is already checked and if not - it adds the check mark in it. Now...
by Tracker Supp-Stefan
Tue Aug 31, 2021 1:45 pm
Forum: PDF-XChange Editor
Topic: PDF Export to MS Excel
Replies: 2
Views: 292

Re: PDF Export to MS Excel

Hello Willy Van Nuffel,

Yes - that is indeed the case - the feature is there for evaluation but will generate the Word/Excel files with random passwords that even we do not know. Once a license is added - the converted files will be fully editable.

Kind regards,
Stefan
by Tracker Supp-Stefan
Wed Aug 25, 2021 7:33 am
Forum: PDF-XChange Core API SDK
Topic: Print with PdfXChange is not the same as with Acrobat Reader
Replies: 25
Views: 1335

Re: Print with PdfXChange is not the same as with Acrobat Reader

Hello Rainier, Thanks for confirming the issue is still here with the current build. Still - can we please have a copy of the original and the printed result to look at? Also - is it absolutely necessary for you to print this file? Can you not use other tools available in the Core API that will stil...
by Tracker Supp-Stefan
Wed Aug 25, 2021 7:30 am
Forum: PDF-XChange Editor
Topic: Lack of page cropping
Replies: 3
Views: 170

Lack of page cropping

:)
by Tracker Supp-Stefan
Tue Aug 24, 2021 1:34 pm
Forum: PDF-XChange Core API SDK
Topic: Print with PdfXChange is not the same as with Acrobat Reader
Replies: 25
Views: 1335

Re: Print with PdfXChange is not the same as with Acrobat Reader

Hello rlcgm,

Can we please have a copy of the original file and of the printed results?
Also - are you using the current latest build of the Editor - 356?

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Aug 24, 2021 12:28 pm
Forum: PDF-XChange Editor
Topic: 3D model is displayed incorrectly
Replies: 5
Views: 377

Re: 3D model is displayed incorrectly

Hello Silvio.B,

Thanks for this! We will pass it on to our colleagues working on 3D content for investigation.

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Aug 24, 2021 12:27 pm
Forum: PDF-XChange Editor
Topic: Avoid selection in an hiden layer
Replies: 8
Views: 221

Re: Avoid selection in an hiden layer

Hello Golem13,

Can I please have a copy of that page with those two layers on it, as I am unable to reproduce this with my samples that I prepared?

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Aug 24, 2021 11:23 am
Forum: PDF-XChange Editor
Topic: Problems in PDF xchange editor
Replies: 6
Views: 525

Re: Problems in PDF xchange editor

Hello shareque.farooqui@qubatic.com, We do offer you to create templates for the appearance of specific tools, but this is for the visual part. Tools like the callout that do require further input can not have that further input also predefined. An alternative approach would be to create a stamp wit...
by Tracker Supp-Stefan
Tue Aug 24, 2021 11:16 am
Forum: PDF-XChange Editor
Topic: Lack of page cropping
Replies: 3
Views: 170

Re: Lack of page cropping

Hello SecondLife,

The Crop operation is done on a specific page and it changes that page, but if you have a layout as in your second screenshot, just duplicate your original page the needed number of times, and then crop those copies accordingly.

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Aug 24, 2021 10:39 am
Forum: PDF-XChange Editor
Topic: 3D model is displayed incorrectly
Replies: 5
Views: 377

Re: 3D model is displayed incorrectly

Hello Silvio.B,

We would need the file, and you can upload it here:
How do I upload a file to the Tracker Software File service?

Please let us know once done - so that we can pass it on to a colleague in our dev team.

Kind regards,
Stefan