Search found 14404 matches

by Tracker Supp-Stefan
Wed Jun 16, 2021 3:05 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Pan and Zoom reopen
Replies: 1
Views: 5

Re: Pan and Zoom reopen

Hello jochynator, Open the Pan and zoom tool, and when it's open, grab it with the mouse and start moving it around the Editor window. You will see small markings like these ones: image.png Which means that you can drop this pan and zoom pane at that location and it will dock to the Editor's UI. So ...
by Tracker Supp-Stefan
Wed Jun 16, 2021 2:28 pm
Forum: PDF-XChange Editor
Topic: Can't show Chinese although fonts are installed
Replies: 1
Views: 7

Re: Can't show Chinese although fonts are installed

Hello netsonicyxf, The fonts used in your file are different than the ones you provided: image.png So when we can not find an exact match - we try to use a substitute (Arial Narrow in the case of your file) and as you can see - the result is not legible, but if you try with other PDF readers - you w...
by Tracker Supp-Stefan
Wed Jun 16, 2021 2:16 pm
Forum: PDF-XChange Editor
Topic: Ribbon menu not showing
Replies: 1
Views: 8

Re: Ribbon menu not showing

Hello tarjamiettinen,

Have you tried to reset the Editor settings? This should restore your ribbon layout to it's default state.

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Jun 15, 2021 3:05 pm
Forum: PDF-XChange Viewer SDK
Topic: SignDocument - Command is disabled currently - Urgently SOLVED
Replies: 3
Views: 34

Re: SignDocument - Command is disabled currently - Urgently SOLVED

Hello cvpereira,

Glad to hear that you figured it out!

Kind regards,
Stefan
by Tracker Supp-Stefan
Tue Jun 15, 2021 8:35 am
Forum: Touchscreen Devices
Topic: Suggestions of brand and model of tablets
Replies: 7
Views: 29

Re: Suggestions of brand and model of tablets

Hello igorlima, I am afraid that I don't have any such videos at hand. We do have Touch optimized UI mode - which makes icons a bit larger and easier to work with with fingers, but I don't have a Surface device at hand in this office to test and e.g. make a short video for you, but as far as I know ...
by Tracker Supp-Stefan
Mon Jun 14, 2021 4:20 pm
Forum: PDF-XChange Editor
Topic: The typewriter feature is creating a very large box.
Replies: 6
Views: 81

Re: The typewriter feature is creating a very large box.

Hello Lighthouse_Foundation, It seems like you have added a border to your typewriter object, and also probably set this up as the default style for the typewriter object. Please check the preferences of one such "huge" typewriter box, and try to make it's border 0, then set the appearance as the de...
by Tracker Supp-Stefan
Mon Jun 14, 2021 3:04 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor doesn't show the top line of table
Replies: 8
Views: 197

Re: PDF-XChange Editor doesn't show the top line of table

Hello again witeq, My colleagues in the dev team checked this file and say that there is a "clip rectangle" and the first 5 path elements (the top of your table) are outside of this rectangle, and are fully clipped (invisible). So what we do, by not showing those is the correct behaviour. Why Adobe ...
by Tracker Supp-Stefan
Mon Jun 14, 2021 12:44 pm
Forum: PDF-Tools
Topic: Auto-rotate landscape pages
Replies: 2
Views: 64

Re: Auto-rotate landscape pages

Hello Willy Van Nuffel, The thing is that it is the OCR engine that detects and determins whether the content we are passing to it to OCr is oriented 'correctly' or is being rotated, so applying similar, and quite complex, algorithms outside of the scope of OCRing might not be easy to implement! Kin...
by Tracker Supp-Stefan
Mon Jun 14, 2021 12:42 pm
Forum: Touchscreen Devices
Topic: Suggestions of brand and model of tablets
Replies: 7
Views: 29

Re: Suggestions of brand and model of tablets

Hello igorlima, Any Surface device powerful enough to run Windows, will suffice for the Editor as well - so the selection will be down to e.g. your budget and what other software you might need to use on that device! So it's not that I don't want to recommend you any specific hardware (we only sell ...
by Tracker Supp-Stefan
Mon Jun 14, 2021 12:40 pm
Forum: PDF-XChange Editor
Topic: The typewriter feature is creating a very large box.
Replies: 6
Views: 81

Re: The typewriter feature is creating a very large box.

Hello Willy Van Nuffel, Thanks for the suggestion. Indeed it is likely that something with Lighthouse_Foundation's settings is causing this, and it was likely caused by setting a specific "default" for the typewriter tool being set. @ Lighthouse_Foundation - please do let us know if the above sugges...
by Tracker Supp-Stefan
Mon Jun 14, 2021 12:13 pm
Forum: Touchscreen Devices
Topic: Suggestions of brand and model of tablets
Replies: 7
Views: 29

Re: Suggestions of brand and model of tablets

Hello igorlima,

You will be limited to MS Surface devices, and I think a few other that are Windows based.
Whether you need a Windows based mobile device on which you can have all of your normal Windows software, or an Android/iOS device will be up to you though!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 14, 2021 11:38 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor doesn't show the top line of table
Replies: 8
Views: 197

Re: PDF-XChange Editor doesn't show the top line of table

Hello witeq,

Apologies - I have not yet received any feedback from our devs - so I asked them once again to take a look at this and raised the priority!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 14, 2021 11:31 am
Forum: PDF-XChange Viewer SDK
Topic: SignDocument - Command is disabled currently - Urgently SOLVED
Replies: 3
Views: 34

Re: SignDocument - Command is disabled currently - Urgently SOLVED

Hello cvpereira, There seems to be another topic with the same issue: https://forum.tracker-software.com/viewtopic.php?f=36&t=16526&p=67173&hilit=%27ExecuteCommand%27%2C+36516#p67173 And the problem there was an older build of the Viewer SDK. Can you please make sure that the "Fill Demo" and your ow...
by Tracker Supp-Stefan
Mon Jun 14, 2021 11:13 am
Forum: PDF-XChange Editor
Topic: Kakasoft PDF Editor 2.0 - a clone/fork of PDF-XChange Editor?
Replies: 1
Views: 63

Re: Kakasoft PDF Editor 2.0 - a clone/fork of PDF-XChange Editor?

Hello AndyK,

Yes - it does seem like it is! Passing this on to the correct people in our team so that we can take the appropriate measures!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 14, 2021 10:45 am
Forum: PDF-XChange Editor
Topic: Remove OCR
Replies: 10
Views: 184

Re: Remove OCR

Hello MaxBuck,

Yes - that could work, but it could also convert otherwise vector based content to raster - which inevitable would mean loss of quality!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 14, 2021 10:31 am
Forum: PDF-XChange Editor
Topic: Measure an angle? SOLVED
Replies: 10
Views: 1054

Re: Measure an angle? SOLVED

Hello User4455,

Thanks for adding your voice here!
As previously discussed - this is not something we offer yet, but there are workarounds as with e.g. the Perimeter tool that you can use to do such angle measurements!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 14, 2021 10:29 am
Forum: PDF-XChange Editor
Topic: Open PDF in editor from browser plug-in
Replies: 1
Views: 34

Re: Open PDF in editor from browser plug-in

Hello bcarvalho, I presume you are using a Chrome based browser. Then please take a look at this on how you can force it to directly download and open your PDF files in your stand alone PDF application (which would be our Editor): https://www.addictivetips.com/web/force-chrome-to-open-pdfs-in-an-ext...
by Tracker Supp-Stefan
Mon Jun 14, 2021 10:11 am
Forum: PDF-XChange Editor SDK
Topic: zorder of annots
Replies: 2
Views: 28

Re: zorder of annots

Hello lidds, Apologies for the delayed reply here! Yes - there is a Z order for annotations, but I am not sure how that works when you import annotations from two different fdf files! If you order the annotations the correct way you need them, and then export them all to a single fdf - they should t...
by Tracker Supp-Stefan
Mon Jun 14, 2021 10:06 am
Forum: PDF-XChange Editor
Topic: Annotations clipped by form fields with background color
Replies: 1
Views: 11

Re: Annotations clipped by form fields with background color

Hello mb-tracker, The form fields are with a higher 'priority' and would always be shown on top of other content by us and as you've seen by Adobe and Edge. I am not 100% sure if there is a mention of this in the PDF specification but in most cases - you want fields to be on top, so that they can be...
by Tracker Supp-Stefan
Tue Jun 08, 2021 8:29 am
Forum: PDF-XChange Viewer (End Users)
Topic: View a pdf with multimedia elements : mp4
Replies: 7
Views: 103

Re: View a pdf with multimedia elements : mp4

Hello Willy Van Nuffel,

Love the idea!

Indeed the death of Flash has caused some troubles with PDF files as well, but as Paul mentioned above - we are working on alternatives!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 07, 2021 1:24 pm
Forum: PDF-XChange Print Drivers
Topic: request for easier toggle to print in color/BW/grayscale
Replies: 3
Views: 53

Re: request for easier toggle to print in color/BW/grayscale

Hello pascal.b, Some of the space could be filled up by menus that dynamically expand - e.g. the "Page Placement and scaling" area will fill with options depending on what you select in the "Type" drop down menu. We should also leave some space so that localizations of the UI could fint strings that...
by Tracker Supp-Stefan
Mon Jun 07, 2021 12:40 pm
Forum: PDF-XChange Print Drivers
Topic: request for easier toggle to print in color/BW/grayscale
Replies: 3
Views: 53

Re: request for easier toggle to print in color/BW/grayscale

Hello pascal.b, If you set your printer to print in Greyscale - we should pick this up as the only available option, and directly allow you to print in greyscale. If you can't set the printer to greyscale only due to e.g. other apps still needing colour - then I am afraid you will have to switch thi...
by Tracker Supp-Stefan
Mon Jun 07, 2021 11:51 am
Forum: PDF-Tools
Topic: Batch OCR, Find Text and Extract Pages, Then Save
Replies: 3
Views: 57

Re: Batch OCR, Find Text and Extract Pages, Then Save

Hello wiitguru,

Sorry that I could not bring you better news, and thanks for the understanding!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 07, 2021 11:49 am
Forum: PDF-Tools
Topic: Monitors and Choose Input Files
Replies: 2
Views: 26

Re: Monitors and Choose Input Files

Hello bcarvalho,

It would be best to tell your tool/monitor to move files it has already processed to a separate folder, so that both you and the tool can know which files have already been processed.

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 07, 2021 10:34 am
Forum: PDF-XChange Editor
Topic: e-mail with attachement to pdf
Replies: 16
Views: 1248

Re: e-mail with attachement to pdf

Hello bcarvalho,

Yes - attachments are added to a PDF file in a specific way, and that way is described in the PDF ISO specification, so yes - you can say that these is an "industry standard" for how attachments are added to PDF files, and we are adhering to it!

Kind regards,
Stefan
by Tracker Supp-Stefan
Mon Jun 07, 2021 10:32 am
Forum: PDF-XChange Editor SDK
Topic: Given the sad news about the end of SDKs ... some peek into the near future please
Replies: 7
Views: 447

Re: Given the sad news about the end of SDKs ... some peek into the near future please

Hello Eleni,

Thanks for the kinds words, and we are also sad it had to come to this decision, but it had to be taken!
As for discussing other tools like ours - no - this is not something that has a thread in our forums, as only our own products are generally discussed here.

Kind regards,
Stefan
by Tracker Supp-Stefan
Fri Jun 04, 2021 11:52 am
Forum: PDF-Tools
Topic: Convert to PDF/A error: Name is not valid UTF-8 string
Replies: 1
Views: 29

Re: Convert to PDF/A error: Name is not valid UTF-8 string

Hello SohL,

Can we please have a copy of the problematic file?
If it contains sensitive data - please e-mail it to support@tracker-software.com with a link back to this topic.

Kind regards,
Stefan
by Tracker Supp-Stefan
Fri Jun 04, 2021 8:44 am
Forum: PDF-XChange Editor
Topic: Remove OCR
Replies: 10
Views: 184

Remove OCR

:)
by Tracker Supp-Stefan
Thu Jun 03, 2021 12:44 pm
Forum: PDF-XChange Editor
Topic: PDF XChange on Microsoft Terminal Servers 2019
Replies: 3
Views: 135

Re: PDF XChange on Microsoft Terminal Servers 2019

Hello PavelH,

Please take a look here:
https://www.tracker-software.com/knowle ... erver-farm
This should help you with making your license key stick to your servers!

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Jun 03, 2021 11:48 am
Forum: PDF-Tools
Topic: Batch OCR, Find Text and Extract Pages, Then Save
Replies: 3
Views: 57

Re: Batch OCR, Find Text and Extract Pages, Then Save

Hello Brian, You will need a third party tool to do the exctaction of your PDF files from the .zip archives - we can not do this in our software. You can then use the PDF Tools to batch OCR those files. As for the find and extract - again we do not have such a feature. We do have an "Extract pages" ...
by Tracker Supp-Stefan
Thu Jun 03, 2021 11:45 am
Forum: PDF-XChange Editor
Topic: Is there a way to show the number of hits in the search box?
Replies: 5
Views: 621

Re: Is there a way to show the number of hits in the search box?

Hello Joxon,

I see that the ticket has been assigned to a developer, so it will be worked on at some point, however I do not have any further updates as to the status of it at the moment.

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Jun 03, 2021 11:41 am
Forum: PDF-XChange Editor
Topic: Remove OCR
Replies: 10
Views: 184

Re: Remove OCR

Hello Feelda,

Thanks for the clarification.
I am afraid that what we discussed above is what you will need to utilize to remove that OCR layer.

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Jun 03, 2021 11:37 am
Forum: PDF-XChange Viewer (End Users)
Topic: View a pdf with multimedia elements : mp4
Replies: 7
Views: 103

Re: View a pdf with multimedia elements : mp4

Hello Willy Van Nuffel,

Thanks for the feedback!
Indeed there could be some issues - but also some other embedded content should still work fine!

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Jun 03, 2021 10:35 am
Forum: PDF-XChange Editor
Topic: Android version?
Replies: 1
Views: 74

Re: Android version?

Hello uwe paschertz,

No - I am afraid that we do not have Android or iOS version of our software, nor plans to create such in the foreseeable future.

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Jun 03, 2021 10:34 am
Forum: PDF-XChange Editor
Topic: Remove OCR
Replies: 10
Views: 184

Re: Remove OCR

Hello Feelda, The OCR text layer is not really obscured. It is actually on top of the image content on the page. So I do not think Sanitize would help and it could indeed remove more than just the OCR text. Can you please explain in a bit more detail what you are trying to achieve - do you want to r...
by Tracker Supp-Stefan
Thu Jun 03, 2021 9:48 am
Forum: PDF-XChange Editor
Topic: Page Labels
Replies: 1
Views: 71

Re: Page Labels

Hello peter@ptbuildingdesign.com.au, Yes - you can fully edit the page labels in a PDF document with the Editor: https://www.tracker-software.com/knowledgebase/489-How-do-I-Add-Roman-Numerals-to-Thumbnails When extracting pages - yes you can extract them one by one, but you can currently use a macro...
by Tracker Supp-Stefan
Thu Jun 03, 2021 9:38 am
Forum: PDF-XChange Editor
Topic: Remove OCR
Replies: 10
Views: 184

Re: Remove OCR

Hello Willy Van Nuffel,

Thanks for the help!
Indeed there is no way to distinguish an OCR text from other base content text quickly or in some automated way, so indeed this has to be done through the contents pane.

Kind regards,
Stefan
by Tracker Supp-Stefan
Thu Jun 03, 2021 9:36 am
Forum: PDF-XChange Editor
Topic: Auto center page
Replies: 3
Views: 125

Auto center page

:)
by Tracker Supp-Stefan
Wed Jun 02, 2021 12:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: right mouse button
Replies: 1
Views: 20

Re: right mouse button

Hello jquezada, I am afraid that I do not fully understand your request. DO you want to be able to save changes to a file, by right clicking over it (while it is opened in the Editor)? The context menu is quite extensive already and is not customizable. Also - the Viewer is discontinued, so it will ...
by Tracker Supp-Stefan
Wed Jun 02, 2021 11:43 am
Forum: PDF-XChange Editor
Topic: PDFA Conversion Tool Errors
Replies: 4
Views: 197

Re: PDFA Conversion Tool Errors

Hello Willy Van Nuffel,

Many thanks for your help!

@Brian - you can indeed e-mail us a copy of a file to support@tracker-software.com to look at for you!

Kind regards,
Stefan