Search found 13615 matches

by Tracker Supp-Stefan
Fri Jan 17, 2020 10:51 am
Forum: PDF-XChange Editor
Topic: Music score and text annotations problem
Replies: 4
Views: 66

Re: Music score and text annotations problem

Glad to hear that palosanto!

Cheers,
Stefan
by Tracker Supp-Stefan
Fri Jan 17, 2020 10:48 am
Forum: PDF-XChange Editor
Topic: View > Snap | Help Lines
Replies: 5
Views: 415

Re: View > Snap | Help Lines

Hello Timur,

Yes - snapping only works for annotation objects for the moment!
I will check with our devs if snapping can be implemented for base content items as well!

Regards,
Stefan
by Tracker Supp-Stefan
Fri Jan 17, 2020 10:43 am
Forum: PDF-XChange Editor
Topic: Divide PDF to separate files by barcode
Replies: 1
Views: 20

Re: Divide PDF to separate files by barcode

Hello JLI,

You can use our products to split your original file into one page documents, however reading the barcode and using the read result as the file name is not something we can do.

Regards,
Stefan
by Tracker Supp-Stefan
Thu Jan 16, 2020 1:14 pm
Forum: PDF-XChange Editor
Topic: Japanese font issue (garbled text when opened&edited in another application)
Replies: 5
Views: 69

Re: Japanese font issue (garbled text when opened&edited in another application)

Thanks for the further feedback koide_r!

I am certain that the information you provided can only help our devs in their investigation, and yes - they are certainly still interested!

Regards,
Stefan
by Tracker Supp-Stefan
Thu Jan 16, 2020 1:11 pm
Forum: PDF-XChange Editor
Topic: garbled text
Replies: 4
Views: 71

Re: garbled text

Hello gollux,

The issue is not too obvious with Radi's settings, but I did manage to reproduce it on my machine - so I am now asking colleagues in the dev team who work on fonts and the way the Editor shows them to take a look at your sample.

Regards,
Stefan
by Tracker Supp-Stefan
Thu Jan 16, 2020 12:59 pm
Forum: PDF-XChange Viewer SDK
Topic: Shtamps Visualization of an electronic digital signature
Replies: 1
Views: 39

Re: Shtamps Visualization of an electronic digital signature

Hello lamer19, The Viewer SDK is discontinued for several years now, and as such does not receive any updates. I see you have also posted in our Editor SDK forums and my colleague Sasha is helping you there: https://forum.tracker-software.com/viewtopic.php?f=66&t=33699&p=139481&hilit=stamp#p139481 S...
by Tracker Supp-Stefan
Thu Jan 16, 2020 12:51 pm
Forum: PDF-XChange Editor
Topic: Menu contextuel Windows / Save as PDF SOLVED
Replies: 3
Views: 31

Re: Menu contextuel Windows / Save as PDF SOLVED

Hello Billy, Glad you've found a workaround that works for you. The Save As... window should show you the last used folder - so saving multiple files to e.g. your desktop could be just a drag and drop over the Editor and then resaving them as PDFs. Or alternatively - you can try the PDF Tools: https...
by Tracker Supp-Stefan
Thu Jan 16, 2020 12:43 pm
Forum: PDF-XChange Print Drivers
Topic: Hide Tray Icon - pdfSaver
Replies: 6
Views: 965

Re: Hide Tray Icon - pdfSaver

Hello Michael, You have posted in a section of our forums intended for customers using our end user products, but you seem to be using the Drivers API. If that is correct - I can split your posts in a new topic and move it to the correct forum, so that our developers could address your enquiry. Plea...
by Tracker Supp-Stefan
Thu Jan 16, 2020 12:37 pm
Forum: PDF-XChange Editor
Topic: Music score and text annotations problem
Replies: 4
Views: 66

Re: Music score and text annotations problem

Hello palosanto, Can you please check which build of our Editor are you currently using (Help -> About), and if not 336 - please try updating to the latest build if your license is with current maintenance plan and allows you to do so. If this issue still happens with the latest one - can we please ...
by Tracker Supp-Stefan
Thu Jan 16, 2020 12:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Why are some pages are light green, while others white SOLVED
Replies: 7
Views: 74

Re: Why are some pages are light green, while others white SOLVED

Hello celk2010, I am afraid that those shapes are part of the page content, and they were added there by the software which created those PDF files, and we can not really distinguish or automate the removal of such objects from other content on the same page (e.g. text) which you would like to keep....
by Tracker Supp-Stefan
Thu Jan 16, 2020 12:31 pm
Forum: PDF-XChange Editor
Topic: Disable "Restore toolbars visibility" nag pop-up
Replies: 2
Views: 47

Re: Disable "Restore toolbars visibility" nag pop-up

Hello Vada,

Can you please share a screenshot of the whole Editor window with this pop-up visible with us?
I could find a "Restrore Visibility" button, but not a pop-up, so if you can share the screenshot - this will make sure that I am looking at the same problem as you!

Regards,
Stefan
by Tracker Supp-Stefan
Thu Jan 16, 2020 12:06 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Licence conditions for enhanced OCR plugin
Replies: 5
Views: 69

Re: Licence conditions for enhanced OCR plugin

Hello Div,

Yes, absolutely - we will do that!

Cheers,
Stefan
by Tracker Supp-Stefan
Thu Jan 16, 2020 11:57 am
Forum: PDF-XChange Viewer (End Users)
Topic: Is it possible to recover the sessions I opened before? SOLVED
Replies: 1
Views: 14

Re: Is it possible to recover the sessions I opened before? SOLVED

Hello Hank, I am afraid that the 'current' list of opened files is normally stored in the Registry, and there's no separate file that you can use to 'recover' a crashed state. However - to avoid the same issue in the future - we offer 'sessions' which you can manage, and create new ones. Yes - you w...
by Tracker Supp-Stefan
Thu Jan 16, 2020 11:53 am
Forum: PDF-XChange Editor
Topic: line width doesn't change
Replies: 7
Views: 80

Re: line width doesn't change

Hi Timur,

This command is called "Thin lines" - and the shortcut for it is the same as in Adobe (Ctrl + 5), when you press this key combination - it will toggle between all lines being 1px thick and their actual thickness as per the way they are defined and the current zoom level.

Regards,
Stefan
by Tracker Supp-Stefan
Thu Jan 16, 2020 10:20 am
Forum: PDF-XChange Editor
Topic: Watermark appears on *free* features in unlicensed Editor
Replies: 3
Views: 54

Re: Watermark appears on *free* features in unlicensed Editor

Hello Vada,

Glad to hear you've figured out a way to make it work!
And I will ask our devs to check why installing Editor and selecting to not install lite breaks an existing Free Lite installation.

Regards,
Stefan
by Tracker Supp-Stefan
Wed Jan 15, 2020 4:36 pm
Forum: PDF-XChange Editor
Topic: Cursor blink rate setting
Replies: 7
Views: 127

Re: Cursor blink rate setting

Hello Matsu,

We've created a FR ticket for this:
#5069: FR: Cursor blinking speed in the Editor to respect the windows cursors settings.
And as soon as there are any news in the ticket - I will post them back here for you!

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 14, 2020 3:40 pm
Forum: PDF-XChange Editor
Topic: PDF XChange Editor preview handler hangs SOLVED
Replies: 5
Views: 67

Re: PDF XChange Editor preview handler hangs SOLVED

Hello Inga,

Build 328.2 is a bit older - so can you please try to update to the current latest (336) and let us know if this is still an issue?

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 14, 2020 3:38 pm
Forum: PDF-XChange Editor
Topic: Go to page number as it appears in document, not page number of the pdf (ignore non-numbered intro pages)
Replies: 5
Views: 100

Re: Go to page number as it appears in document, not page number of the pdf (ignore non-numbered intro pages)

Thanks for the witty comment Vada!

Indeed - sometimes the obvious is not seen until you stumble upon it :)

In any case - we are glad we could help with this one!

Cheers,
Stefan
by Tracker Supp-Stefan
Tue Jan 14, 2020 2:11 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Licence conditions for enhanced OCR plugin
Replies: 5
Views: 69

Re: Licence conditions for enhanced OCR plugin

Hello Div, I will pass your concerns to the people who wrote that page, and we will try to clarify the situation there! As for your account and license key - you have maintenance until Jan 2022 - lets assume we release build 380 on 30 Dec 2021 - you will get both the Editor and the EOCR of build 380...
by Tracker Supp-Stefan
Tue Jan 14, 2020 1:28 pm
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 15
Views: 612

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Thanks David,

Looking forward to your feedback!

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 14, 2020 1:16 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Licence conditions for enhanced OCR plugin
Replies: 5
Views: 69

Re: Licence conditions for enhanced OCR plugin

Hello Div, Anyone with a V7 (or 6) license key with active maintenance at the time when we released the Enhanced OCR was able to use the EOCR with their existing key until their current maintenance plan expires. This is a temporary free use of the EOCR included in the maintenance plan of anyone who ...
by Tracker Supp-Stefan
Tue Jan 14, 2020 1:05 pm
Forum: PDF-XChange Editor
Topic: Cursor blink rate setting
Replies: 7
Views: 127

Re: Cursor blink rate setting

Hello Matsu,

Glad that the problem is 'partly' solved. We will check with our dev team, but I can't promise if any changes will be done in this respect for all blinking cursors in the Editor, and if they do - when this might happen.

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 14, 2020 12:54 pm
Forum: PDF-XChange Editor
Topic: How to install OCR languages in PDF-XChange Editor Portable
Replies: 2
Views: 43

Re: How to install OCR languages in PDF-XChange Editor Portable

Hi David,

I am checking with our developers working on the OCR languages, and we will post an update here shortly!

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 14, 2020 12:48 pm
Forum: PDF-XChange Editor
Topic: Disable "set as your default PDF application" first run
Replies: 1
Views: 29

Re: Disable "set as your default PDF application" first run

Hello Lars,

Please take a look at this post by my colleague Paul - who explains how this prompt can be disabled:
viewtopic.php?p=81833#p81833

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 14, 2020 12:44 pm
Forum: PDF-XChange Editor
Topic: Menu contextuel Windows / Save as PDF SOLVED
Replies: 3
Views: 31

Re: Menu contextuel Windows / Save as PDF SOLVED

Hello Billy.c, Welcome to our forums. We can only convert word files to PDF on the fly while the Editor is open, so I am afraid that for the time being there is no plan (and I am not sure if it is at all possible) to add this as a context menu option. I will check with our development team to see if...
by Tracker Supp-Stefan
Mon Jan 13, 2020 9:21 am
Forum: PDF-XChange Editor
Topic: Signature Form Fields
Replies: 7
Views: 88

Re: Signature Form Fields

Hello Thomas, Over the weekend I received an update from our devs, and they suspect that it is your tool that can not handle our Signature fields when they are pasted, even though we do paste them in compliance with the PDF specification. Here is the explanation from our devs: Form fields in PDF fil...
by Tracker Supp-Stefan
Fri Jan 10, 2020 2:03 pm
Forum: PDF-XChange Editor
Topic: Signature Form Fields
Replies: 7
Views: 88

Re: Signature Form Fields

Hello Thomas, Yes form fields are designed and work a bit differently than most other PDF objects. The form field itself is one, but what is placed on the page and what you select and copy is one of the (possibly many) widgets for that field. So I presume that your signature tool has issues with the...
by Tracker Supp-Stefan
Fri Jan 10, 2020 2:00 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Why are some pages are light green, while others white SOLVED
Replies: 7
Views: 74

Re: Why are some pages are light green, while others white SOLVED

Hello celk2010, We place those backgrounds behind all the objects already on the page. When there is a white rectangle on a page - it will still show as white over the background, and sometimes some pages are scans of information previously printed on paper. Then the whole page is scanned - includin...
by Tracker Supp-Stefan
Thu Jan 09, 2020 2:15 pm
Forum: PDF-XChange Editor
Topic: Forms fields are recognized by Adobe Reader but not by Adobe Acrobat
Replies: 4
Views: 60

Re: Forms fields are recognized by Adobe Reader but not by Adobe Acrobat

Hello Thomas,

So let's count this (and your other problem from the other topic) as one-off issues, and I am happy to hear that all is now working as it should!

Regards,
Stefan
by Tracker Supp-Stefan
Thu Jan 09, 2020 2:13 pm
Forum: PDF-XChange Editor
Topic: Signature Form Fields
Replies: 7
Views: 88

Re: Signature Form Fields

:)
by Tracker Supp-Stefan
Thu Jan 09, 2020 1:14 pm
Forum: PDF-XChange Editor
Topic: Forms fields are recognized by Adobe Reader but not by Adobe Acrobat
Replies: 4
Views: 60

Re: Forms fields are recognized by Adobe Reader but not by Adobe Acrobat

Hello Thomas, Adobe Acrobat XI is 7-8 years old now (it was released in 2012) - and might not support all the latest features related to form fields, however as far as I am aware - fields we create should open in that version. I have a colleague here with Adobe Acrobat DC (not just the reader) - and...
by Tracker Supp-Stefan
Thu Jan 09, 2020 1:08 pm
Forum: PDF-XChange Editor
Topic: Signature Form Fields
Replies: 7
Views: 88

Re: Signature Form Fields

Hello Thomas,

I just downloaded and tested your software - and it does seem to recognize the signature field in the attached file:
Signature_test_custom_software.png
Regards,
Stefan
by Tracker Supp-Stefan
Thu Jan 09, 2020 12:31 pm
Forum: PDF-XChange Editor
Topic: Feature Request: remove hard returns from copied text
Replies: 21
Views: 185

Re: Feature Request: remove hard returns from copied text

Hello Timur,

Maybe there was something specific for that particular word. Can you include a sample page from the original file so that I can try copying it here at my end?

Cheers,
Stefan
by Tracker Supp-Stefan
Thu Jan 09, 2020 12:22 pm
Forum: PDF-XChange Editor
Topic: I want to speed up the first page display.
Replies: 9
Views: 109

Re: I want to speed up the first page display.

Hi Timur, Thanks for your feedback! Indeed preparing the previous and next few pages in some way would have noticeable effect on the way PDFs files are seen and used in our products, but this is not a trivial task - so while we do have Feature requests for pre-rendering - I do not currently have est...
by Tracker Supp-Stefan
Thu Jan 09, 2020 12:15 pm
Forum: PDF-XChange Editor
Topic: Feature Request: remove hard returns from copied text
Replies: 21
Views: 185

Re: Feature Request: remove hard returns from copied text

Hello Timur,

Yes - it would seem like the file was created in a weird way!
Adobe apparently have some such uppercase and hyphenation correction logic that they do apply!

Regards,
Stefan
by Tracker Supp-Stefan
Wed Jan 08, 2020 11:53 am
Forum: PDF-XChange Editor
Topic: Feature Request: remove hard returns from copied text
Replies: 21
Views: 185

Re: Feature Request: remove hard returns from copied text

Hello Timur, Our devs asked me to make this ticket: #5059: FR: Copy Text Option: Add carriage-return symbols only between visual paragraphs. When I brought this to their attention, so we will be looking at making improvements in the future. As for how Adobe do it - they probably also apply custom lo...
by Tracker Supp-Stefan
Tue Jan 07, 2020 12:51 pm
Forum: PDF-XChange Editor
Topic: Issue when copying text from document
Replies: 9
Views: 135

Re: Issue when copying text from document

Hello Michael,

Then you probably have an older Editor Build.
You can either update if your license allows this, or you can "export to Images" - and then create a new PDF file from those exported images and OCR it.

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 07, 2020 11:00 am
Forum: PDF-XChange Editor
Topic: Issue when copying text from document
Replies: 9
Views: 135

Re: Issue when copying text from document

Hi Michael,

You can do it from e.g. this menu in the Editor:
rasterize.png
But once done - please save this as a copy of the original file so as to not overwrite the source by accident!

Regards,
Stefan
by Tracker Supp-Stefan
Tue Jan 07, 2020 10:16 am
Forum: PDF-XChange Editor
Topic: Issue when copying text from document
Replies: 9
Views: 135

Re: Issue when copying text from document

Hello Michael, Thanks for the sample file. I see in it that the font is embedded (e.g. Cumbria) - and all the PDF software I tried (including Adobe, Nitro, Foxit and some build inside browsers previewers) - they all were selecting the text for me with those special characters which for me it was an ...
by Tracker Supp-Stefan
Tue Jan 07, 2020 10:06 am
Forum: PDF-XChange Editor
Topic: Export filled form as PDF SOLVED
Replies: 3
Views: 59

Re: Export filled form as PDF SOLVED

Hello Andy, Welcome to our forums. You can use e.g. the Organize -> Extract pages option - and in the dialogue that will appear - select to flatten all form fields, and this will make them no longer interactive. Alternatively you can try the Convert -> Rasterize Pages - but this will usually make th...
by Tracker Supp-Stefan
Tue Jan 07, 2020 10:00 am
Forum: PDF-XChange Editor
Topic: PDF Xchange Editor cannot print in windows 2016
Replies: 3
Views: 80

Re: PDF Xchange Editor cannot print in windows 2016

Hello Ashley, Can you please go to Help -> About in the Editor - and check which build is currently installed? If it is not 336 (the current latest) - please update. Then if the issue still happens - does it only happen if you try to print to a specific printer or to any device (including virtual on...
by Tracker Supp-Stefan
Mon Jan 06, 2020 4:43 pm
Forum: PDF-XChange Editor
Topic: Optimizing PDF bigger than 150 Pages takes hours
Replies: 15
Views: 668

Re: Optimizing PDF bigger than 150 Pages takes hours

Hello Pesce, Just run a test myself with your settings from the original post. I was at about 800 pages after 8 minutes of optimization, and thile it did slow down a bit after that it was still doing the "redacting" operation at a reasonable speed. The first 500 pages were done in about 4 and a half...
by Tracker Supp-Stefan
Mon Jan 06, 2020 3:10 pm
Forum: PDF-XChange Editor
Topic: Features Suggestion - Text format and Flattened PDF
Replies: 7
Views: 364

Re: Features Suggestion - Text format and Flattened PDF

Hello sepp planzer, When you set the security up - there are two passwords that can be specified. One is 'user password' - and if you set that one up - only someone who has the password can open the file. The second is the 'owner password' and this one will be needed to make changes to a secured PDF...