Search found 495 matches

by docu-track99
Wed Aug 14, 2019 2:43 pm
Forum: PDF-XChange Editor SDK
Topic: Invisible mouse cursor. SOLVED
Replies: 9
Views: 439

Re: Invisible mouse cursor. SOLVED

Hey Alex, So I finally fixed the issue. I feel somewhat silly for the actual cause but it appears our solution was using an out of date "Resource.dat" file. It wasn't updating properly when newer versions of Tracker software were installed. Updating this file resolved the issue. Sorry for the wild g...
by docu-track99
Fri Aug 02, 2019 2:15 pm
Forum: PDF-XChange Editor SDK
Topic: Invisible mouse cursor. SOLVED
Replies: 9
Views: 439

Re: Invisible mouse cursor. SOLVED

Hey Alex, Sorry for the long hiatus, priorities changed over here. Since February, we have updated to the latest version and are still experiencing the issue. We for the longest time remained on 325 in order to avoid the problem but we unfortunately need to update now. I have checked the code for an...
by docu-track99
Fri Feb 08, 2019 3:58 pm
Forum: PDF-XChange Editor SDK
Topic: Invisible mouse cursor. SOLVED
Replies: 9
Views: 439

Re: Invisible mouse cursor. SOLVED

Hey Alex, We tested the FullDemo and it does not have the same issue (at least not with the tools we tested). I am still looking through the documentation on the SDK but cannot find what might be responsible for a feature like this. Maybe I am looking in the wrong place (https://sdkhelp.tracker-soft...
by docu-track99
Thu Feb 07, 2019 5:38 pm
Forum: PDF-XChange Editor SDK
Topic: Invisible mouse cursor. SOLVED
Replies: 9
Views: 439

Re: Invisible mouse cursor. SOLVED

Hello Alex,

No, we have tested your editor and it does not seem to be reproducible.

Here is the link: https://drive.google.com/open?id=1x8oln ... 2hW6wZdZv8

Regards,
Doc.It
by docu-track99
Wed Feb 06, 2019 7:54 pm
Forum: PDF-XChange Editor SDK
Topic: Invisible mouse cursor. SOLVED
Replies: 9
Views: 439

Invisible mouse cursor. SOLVED

Hello, We recently updated our SDK to version 328.2 (from 325) and have noticed that the mouse cursor will become invisible when using certain tools (eg. select text, select comments). I have a short clip of me demonstrating the issue but could not upload the file due to the file size. If you would ...
by docu-track99
Mon Jan 14, 2019 9:15 pm
Forum: PDF-XChange Editor SDK
Topic: Date Picker - Incorrect Date SOLVED
Replies: 2
Views: 321

Re: Date Picker - Incorrect Date SOLVED

Hello,

The issue seems to have been resolved.

I should have done this first, but after updating to the latest SDK, the issue disappeared. (version 325 - 328)

Thank you
by docu-track99
Mon Jan 14, 2019 4:25 pm
Forum: PDF-XChange Editor SDK
Topic: Date Picker - Incorrect Date SOLVED
Replies: 2
Views: 321

Date Picker - Incorrect Date SOLVED

Hello, We have come across an issue where the date picker for a text field will fill the field with an incorrect date. If the user selects the current date, all is fine and the correct date is inserted into the field. [attachment=1]DatePicker.PNG[/attachment][attachment=2]CurrentDate.PNG[/attachment...
by docu-track99
Fri Oct 19, 2018 8:24 pm
Forum: PDF-XChange Drivers API SDK
Topic: Moving from version 5 of the Printer API to version 7 of the Printer API breaks default papersize
Replies: 2
Views: 1561

Re: Moving from version 5 of the Printer API to version 7 of the Printer API breaks default papersize

To followup. It seems like the key issue we are facing is that the line: PDFPrinter.Option("DevMode.PapSize") = 1 is no longer supported. Do you have an alternative? After spinning up an instance of the printer, do we now need to use a Windows API call to set the default "Printer Preferences" for th...
by docu-track99
Fri Oct 19, 2018 1:04 pm
Forum: PDF-XChange Drivers API SDK
Topic: Moving from version 5 of the Printer API to version 7 of the Printer API breaks default papersize
Replies: 2
Views: 1561

Moving from version 5 of the Printer API to version 7 of the Printer API breaks default papersize

Hi Tracker, Posted this initially in the wrong forum. We have just moved from PDFX5API.exe to PDFX7API.exe. The primary reason why we made this move is because under version 5, setting the default page size to letter was not working in French versions of windows. (It was showing up as A4 instead) Wh...
by docu-track99
Tue Jul 31, 2018 3:21 pm
Forum: PDF-XChange Editor SDK
Topic: Dragging a fillable form PDF into a thumbnail view of another fillable form pdf results in two identical pages
Replies: 1
Views: 362

Dragging a fillable form PDF into a thumbnail view of another fillable form pdf results in two identical pages

Hi Tracker, We are using the Tracker Editor SDK version 7.0.325.1 Here is how to recreate the issue we found. Create a one page pdf with a fillable form. Make a copy of that pdf. Take the first pdf and fill in the form and save it. Take the second pdf and fill in the form with [b]different data[/b] ...
by docu-track99
Tue Apr 03, 2018 12:57 pm
Forum: PDF-XChange Editor SDK
Topic: Editor freezes after inserting text using the typewriter
Replies: 5
Views: 579

Re: Editor freezes after inserting text using the typewriter

Hi Alex, That is unfortunate. I have looked through our code and cannot find something that could cause this issue, which is why I hoped this was a documented issue. This case is so isolated and random, I was wondering if it might be something in the users environment. Does the typewriter reach into...
by docu-track99
Thu Mar 29, 2018 7:27 pm
Forum: PDF-XChange Editor SDK
Topic: Editor freezes after inserting text using the typewriter
Replies: 5
Views: 579

Re: Editor freezes after inserting text using the typewriter

Additional information: document.toolActivated - Param1: 129956432 document.textEditor.started - Param1: 130150608 document.textEditor.selChanged - Param1: 130150608 document.textEditor.selChanged - Param1: 130150608 document.textEditor.selChanged - Param1: 130150608 document.textEditor.stopped - Pa...
by docu-track99
Thu Mar 29, 2018 5:45 pm
Forum: PDF-XChange Editor SDK
Topic: Editor freezes after inserting text using the typewriter
Replies: 5
Views: 579

Editor freezes after inserting text using the typewriter

Hello, Sorry if this is in the wrong section. We are having an issue where users, using the PDF Editor with our wrapper, are causing the editor to freeze when they insert text using the typewriter. Everything with the typewriter works until they finish and move focus away from the textbox. No except...
by docu-track99
Tue Mar 27, 2018 2:50 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Re: Initial file locked after Op.Do combine

Ah, I finally realise our disconnect. When we started this whole merge process a year ago, we were doing a merge using the Core of the SDK. We do not use an instance of the pdfctrl. That is why you originally told me to use code that looked like this: destPath = fsInst.DefaultFileSys.StringToName(sT...
by docu-track99
Mon Mar 26, 2018 9:34 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Re: Initial file locked after Op.Do combine

"This is a simple method that consist only from one string by default and does not require anything except the IPXC_Inst that can be easily obtained from the IPXV_Inst via the GetExtension("PXC") method." I have no idea what you mean by that. Here is where I am now at. Having looked at all the examp...
by docu-track99
Fri Mar 23, 2018 9:32 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Re: Initial file locked after Op.Do combine

I want to cancel my last remarks.

I asked for an example. You gave me a link to the interface. Is it that hard to provide an example of how you would use this interface in code???

I gave you my sample code. Please provide a concrete example for me. I am really tired of the run around.
by docu-track99
Fri Mar 23, 2018 7:13 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Re: Initial file locked after Op.Do combine

Thank you. I can work from this.

I do find in general that Tracker could do much better in providing examples of how to use your inface.
by docu-track99
Thu Mar 22, 2018 5:58 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Re: Initial file locked after Op.Do combine

Still waiting for a response:

If I have code like the following:

Dim Doc As PDFXEdit.IPXC_Document

How do a load a document from a path using the core api?
by docu-track99
Thu Mar 22, 2018 4:37 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Re: Initial file locked after Op.Do combine

You didn't answer my question.

I know where I have to make the change in my code. What is YOUR code method to load a file from a path.

From the list of methods for IPXC_Document it is not at all clear.

I have:

Dim Doc As PDFXEdit.IPXC_Document

How do I load my document into Doc from a path.
by docu-track99
Thu Mar 22, 2018 3:26 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Re: Initial file locked after Op.Do combine

So in my example above, what would that look like code wise. I ask, because I had a heck of a time trying to get my code to work initially from your examples.
by docu-track99
Thu Mar 22, 2018 1:51 pm
Forum: PDF-XChange Editor SDK
Topic: Initial file locked after Op.Do combine
Replies: 13
Views: 1205

Initial file locked after Op.Do combine

Hi Tracker, I use the following code to combine multiple files into a single pdf. Once the operation is complete I need to delete the temporary working files. My first input file, in this case "IndexPage.pdf" remains locked until after I close my program. I have been able to verify that it is not lo...
by docu-track99
Wed Jan 24, 2018 9:27 pm
Forum: PDF-XChange Editor SDK
Topic: *.xces settings file issue
Replies: 6
Views: 496

Re: *.xces settings file issue

Hello docu-track99, Why are you referring to the import settings operation as to parsing? Because we save our custom settings, we therefore have to load, and parse the settings file. Anyways, I've given the settings to the appropriate developer - we'll wait for his reply. Cheers, Alex Thank you.
by docu-track99
Tue Jan 23, 2018 6:19 pm
Forum: PDF-XChange Editor SDK
Topic: *.xces settings file issue
Replies: 6
Views: 496

Re: *.xces settings file issue

Hello Support, We have followed the same upgrade path as we had in the past. Namely from .318 to .322.7. The configuration file was DefaultViewerSettings.xcs for 322.7. We had used the code pasted in the original message to parse the *.xcs file. As we are trying to update to 323.2 the code no longer...
by docu-track99
Mon Jan 22, 2018 7:56 pm
Forum: PDF-XChange Editor SDK
Topic: *.xces settings file issue
Replies: 6
Views: 496

*.xces settings file issue

Upgrading to the .323.2 SDK for Tracker Xchange. We are experiencing an issue when trying to parse the new *.xces settings file with the library that we have used up to .322.7 for *.xcs. The code we had used is, specifically "op.settings.import": " Dim op = pdfCtrl.Inst.CreateOp(pdfCtrl.Inst.Str2ID(...
by docu-track99
Mon Nov 13, 2017 9:46 pm
Forum: PDF-XChange Editor SDK
Topic: How to unencrypt a document before merging?
Replies: 4
Views: 434

Re: How to unencrypt a document before merging?

We would like to emphasize the urgency of this. With the old Tracker Tools SDK you can merge two files without providing a password. (The file has an operations level password, but not an open password.) With the new editor library we can not figure out how to do this. Note that if you use the pdf f...
by docu-track99
Mon Nov 13, 2017 6:48 pm
Forum: PDF-XChange Editor SDK
Topic: How to unencrypt a document before merging?
Replies: 4
Views: 434

Re: How to unencrypt a document before merging?

Hi Alex, There is not a password required to open this document, but rather to perform operations on the document In our old method we were not supplying the password but could do an unecrypt on the in memory object without it. (As shown in example A.) Example B came originally from Tracker, but do ...
by docu-track99
Mon Nov 13, 2017 5:59 pm
Forum: PDF-XChange Editor SDK
Topic: How to unencrypt a document before merging?
Replies: 4
Views: 434

How to unencrypt a document before merging?

Hi, This is an urgent matter for us as a client needs to lock down their software for tax season. For merging PDFs we have switched from the old Tracker tools library to the new Tracker Editor Core. We have found that the new Core functionality is superior in almost every case. Our issue with the ne...
by docu-track99
Tue Nov 07, 2017 3:31 pm
Forum: PDF-XChange Editor SDK
Topic: Application crash on close.
Replies: 9
Views: 611

Re: Application crash on close.

Hi Alex,

Just out of curiosity, is there a time frame for the new release?

The VM that we were using to test on is just "Windows Server 2012 Standard Edition". [attachment=0]WindowsInfo.PNG[/attachment]

Thanks again,
Justin
by docu-track99
Mon Nov 06, 2017 7:49 pm
Forum: PDF-XChange Editor SDK
Topic: Application crash on close.
Replies: 9
Views: 611

Re: Application crash on close.

Hi Alex,

We have a virtual machine we could give you access to if it is needed. If not, is there anything else we could do to help?

Thank you,
Justin
by docu-track99
Fri Nov 03, 2017 5:39 pm
Forum: PDF-XChange Editor SDK
Topic: Application crash on close.
Replies: 9
Views: 611

Re: Application crash on close.

Hi Alex,

Any update on what may be causing the application crash?

Thank you,
Justin
by docu-track99
Wed Oct 25, 2017 8:39 pm
Forum: PDF-XChange Editor SDK
Topic: Annotations not appearing. SOLVED
Replies: 12
Views: 768

Re: Annotations not appearing. SOLVED

Sorry Willy, I should have explained further. As you can see by the picture, the typewriter box is detectable but the actual text is not visible in the page view (you would have to know it was there to detect it). But when viewed in the print view, the text is visible and red as intended. The issue ...
by docu-track99
Wed Oct 25, 2017 2:00 pm
Forum: PDF-XChange Editor SDK
Topic: Annotations not appearing. SOLVED
Replies: 12
Views: 768

Re: Annotations not appearing. SOLVED

-_- I knew it was a feature I just missed.

Thank you again Alex. This is definitely going to be the first check I make in the future when someone says annotations don't show.
by docu-track99
Wed Oct 25, 2017 12:42 pm
Forum: PDF-XChange Editor SDK
Topic: Annotations not appearing. SOLVED
Replies: 12
Views: 768

Re: Annotations not appearing. SOLVED

Yes, thank you Willy. Unfortunately it did not work.

Thanks again Alex. I believe you gave me this email before. Is this the email to always use? Just in case I need to send more documentation.
by docu-track99
Tue Oct 24, 2017 5:08 pm
Forum: PDF-XChange Editor SDK
Topic: Annotations not appearing. SOLVED
Replies: 12
Views: 768

Re: Annotations not appearing. SOLVED

Hello Stefan, The user is now using the PDF Editor and the annotations do not appear. Again, the print view shows the annotations. I believe that setting may be the issue but I will still send you a copy of the document just in case there is something else at play here. What would be the best email ...
by docu-track99
Thu Oct 19, 2017 2:47 pm
Forum: PDF-XChange Editor SDK
Topic: Annotations not appearing. SOLVED
Replies: 12
Views: 768

Annotations not appearing. SOLVED

Hello, I am having an issue with annotations not appearing using the Editor SDK. The annotations are not displayed while viewing the document but when presented in the print view, the annotations display properly. I believe this document was created using the Viewer SDK and was wondering if there is...
by docu-track99
Fri Oct 13, 2017 7:12 pm
Forum: PDF-XChange Editor SDK
Topic: Application crash on close.
Replies: 9
Views: 611

Re: Application crash on close.

Hi Alex,

I am able to give you the project. Is there an email I can use to make it available to you?

Thank you,
Justin
by docu-track99
Wed Oct 11, 2017 1:36 pm
Forum: PDF-XChange Editor SDK
Topic: Application crash on close.
Replies: 9
Views: 611

Application crash on close.

Hi, My company has recently tried upgrading the SDK we use from 6.0.318 - 6.0.322.7 and we are now experiencing crashes when closing the application. This crash seems to only happen on certain documents (have been able to cause the crash with multiple documents) and even then, only on certain machin...
by docu-track99
Fri Aug 18, 2017 2:55 pm
Forum: PDF-XChange Editor SDK
Topic: Build .318 : Cannot open this PDF document after password has been provided
Replies: 3
Views: 411

Re: Build .318 : Cannot open this PDF document after password has been provided

This is the code we use: Dim openParams As PDFXEdit.ICab = frmMain.pdfCtrl.Inst.CreateOpenDocParams() Dim openParamsRoot As PDFXEdit.ICabNode = openParams.Root Dim secPerms As Integer = CInt(PDFXEdit.PXC_SecurityPermissions.Permit_All) And Not (CInt(PDFXEdit.PXC_SecurityPermissions.Permit_Copying_An...
by docu-track99
Thu Aug 17, 2017 9:05 pm
Forum: PDF-XChange Editor SDK
Topic: Build .318 : Cannot open this PDF document after password has been provided
Replies: 3
Views: 411

Build .318 : Cannot open this PDF document after password has been provided

We have been unable to open this PDF document in the viewer .318 and your latest offering. This PDF can be opened by Adobe and Nitro PDF viewers. Is there a recommendation code wise that will allow .318 to view the PDF after the password has been provided? Sample file has been attached and the passw...
by docu-track99
Tue Jul 25, 2017 4:36 pm
Forum: PDF-XChange Editor SDK
Topic: build .318 : Is there a way to prevent warning windows from showing when opening a PDF?
Replies: 1
Views: 338

build .318 : Is there a way to prevent warning windows from showing when opening a PDF?

Please have a look at the attached PDF document. When you open it, there is a warning message that appears. Is there a way to programatically suppress this with open arguments?

Any help would be appreciated,
Thanks.
by docu-track99
Fri Jun 16, 2017 2:49 pm
Forum: PDF-XChange Editor SDK
Topic: .318 - Does PDF have a text layer?
Replies: 1
Views: 259

.318 - Does PDF have a text layer?

Hello,

I need help determining whether a PDF has a text layer. Is there an example you can show me in vb.net code please? Keep in mind that the PDF has not been loaded into the Viewer. If there is no text layer then we would alert the end user so they can open in the Editor to perform OCR.

Thanks.
by docu-track99
Thu May 18, 2017 4:29 pm
Forum: PDF-XChange Editor SDK
Topic: Combining files without using the AXPXV_Control
Replies: 11
Views: 848

Re: Combining files without using the AXPXV_Control

"Probably you have not removed the Control entirely and decided to test with the IPXV_Inst alone."

You are 100% correct. I removed the PDF control and the combine worked flawlessly!
by docu-track99
Wed May 17, 2017 5:52 pm
Forum: PDF-XChange Editor SDK
Topic: Combining files without using the AXPXV_Control
Replies: 11
Views: 848

Re: Combining files without using the AXPXV_Control

Just following up on my previous query.

How do I apply the license when not using the PDFCtrl?

Tried

m_Inst.Init(Nothing, mylickey)

in my previous example but still got watermarks. (mylickey = our licensekey string)
by docu-track99
Wed May 17, 2017 3:18 pm
Forum: PDF-XChange Editor SDK
Topic: Combining files without using the AXPXV_Control
Replies: 11
Views: 848

Re: Combining files without using the AXPXV_Control

Hi Tracker, Well, almost working! The combine is working, but I get the Tracker Watermarks. I know how to add the license if I am using the PDF control, but can't figure out to add it if I am not using the PDF ctrl. I did try m_Inst.Init(Nothing, mylickey) but still got watermarks. My code is below....
by docu-track99
Tue May 16, 2017 4:51 pm
Forum: PDF-XChange Editor SDK
Topic: Combining files without using the AXPXV_Control
Replies: 11
Views: 848

Re: Combining files without using the AXPXV_Control

I am close to a solution with this: Dim oInst As PDFXEdit.IPXC_Inst Dim oDoc3 As PDFXEdit.IPXV_Document Dim pAuthCallBack As PDFXEdit.IPXC_DocAuthCallback pAuthCallBack.AuthDoc(oDoc3, 0) oDoc3 = oInst.OpenDocumentFromFile("C:\Users\mbell\Documents\OldMyDocuments\TempTestDoc\TestMedium02.pdf", pAuthC...
by docu-track99
Tue May 16, 2017 2:49 pm
Forum: PDF-XChange Editor SDK
Topic: Combining files without using the AXPXV_Control
Replies: 11
Views: 848

Re: Combining files without using the AXPXV_Control

But that example uses the PDFCtrl

PDFXEdit.IAFS_Inst fsInst = (PDFXEdit.IAFS_Inst)[b]pdfCtl[/b].Inst.GetExtension("AFS"); //Getting IAFS_Inst from IPXV_Inst
PDFXEdit.IAFS_Name destPath = fsInst.DefaultFileSys.StringToName("D:\\TestImage.png"); //Converting string to name
by docu-track99
Tue May 16, 2017 2:39 pm
Forum: PDF-XChange Editor SDK
Topic: Combining files without using the AXPXV_Control
Replies: 11
Views: 848

Re: Combining files without using the AXPXV_Control

Thanks for the quick response Alex. I am already using the first link you posted. That part works fine. What I am struggling with is: "Basically you will need to open the documents with the IPXC_Inst and pass them to the operation." What does "open the documents with the IPXC_Inst" look like in code...
by docu-track99
Tue May 16, 2017 2:03 pm
Forum: PDF-XChange Editor SDK
Topic: Combining files without using the AXPXV_Control
Replies: 11
Views: 848

Combining files without using the AXPXV_Control

Hi Tracker, We are trying to switch from using the PDF Tools SDK to using the new Editor SDK for merging/combining purposes. I have figured out how to do it programatically using the control and the op.CombineDocs method which I got from sample code you provided. I would like to be able to do it wit...
by docu-track99
Wed Apr 05, 2017 3:23 pm
Forum: PDF-XChange Editor SDK
Topic: PDF Editor 6.0.318 - Programatically print a PDF silently without print UI. SOLVED
Replies: 10
Views: 852

Re: PDF Editor 6.0.318 - Programatically print a PDF silently without print UI. SOLVED

It works: Here is my working code. Private Sub PerformSilentPrint() Try Dim op As PDFXEdit.IOperation = Nothing op = pdfCtrl.Inst.CreateOp(pdfCtrl.Inst.Str2ID("op.document.printPages")) Dim doc As PDFXEdit.IPXV_Document = pdfCtrl.Doc Dim input As PDFXEdit.ICabNode = op.Params.Root("Input") input.Add...
by docu-track99
Wed Apr 05, 2017 2:46 pm
Forum: PDF-XChange Editor SDK
Topic: PDF Editor 6.0.318 - Programatically print a PDF silently without print UI. SOLVED
Replies: 10
Views: 852

Re: PDF Editor 6.0.318 - Programatically print a PDF silently without print UI. SOLVED

Hi, The code was given to me by this forum to use about a year ago but since we upgraded to 318 it stopped working. I really don't know what 2553 is supposed to represent that is why I am asking you to for your assistance so I can get it working again. The code provided allowed our program to print ...