Search found 716 matches

by Lzcat - Tracker Supp
Thu Oct 15, 2020 7:27 am
Forum: PDF-XChange Editor SDK
Topic: InsertPagesFromDoc Issue
Replies: 18
Views: 937

Re: InsertPagesFromDoc Issue

Hi, jeffp Looks like you misunderstood. Our SDK is written using C++, not C#. We cannot call ForceGarbageCollection because it is language-specific function, and it must be called by application which use our SDK (if needed). And as I told before it may not help if your code keep array of processed ...
by Lzcat - Tracker Supp
Fri Oct 02, 2020 6:12 am
Forum: PDF-XChange Editor SDK
Topic: InsertPagesFromDoc Issue
Replies: 18
Views: 937

Re: InsertPagesFromDoc Issue

Hi, jeffp Unfortunately we cannot do your job for you. We do not know which component(s) use too much memory in YOUR product. Even if it looks that is is our SDK this may be not true. For example there is common problem with all .NET languages, where is no strict control on objects lifetime. In some...
by Lzcat - Tracker Supp
Thu Aug 27, 2020 6:42 am
Forum: PDF-XChange Editor
Topic: Word conversion errors
Replies: 1
Views: 193

Re: Word conversion errors

Hi, petepuma01 This is because PDF was not designed to be editable format, therefore many documents does not contain information required for editing. For example in provided documents some fonts are embedded with minimum information, required to display text, but not even to copy it. You may try co...
by Lzcat - Tracker Supp
Wed May 27, 2020 5:43 am
Forum: PDF-XChange Editor SDK
Topic: Getting correct annotation type
Replies: 6
Views: 395

Re: Getting correct annotation type

Hi Simon. Reading specification is usually helpful. You should read section 12.5.6.6 Free Text Annotations of PDF specification and then take look at next articles in help: https://sdkhelp.tracker-software.com/view/PXV:IPXC_AnnotData_FreeText https://sdkhelp.tracker-software.com/view/PXV:IPXC_AnnotD...
by Lzcat - Tracker Supp
Tue Mar 10, 2020 4:17 pm
Forum: PDF-XChange Editor SDK
Topic: Errors detected in the XREF table
Replies: 4
Views: 483

Re: Errors detected in the XREF table

Hi Andreas. Problem is in tool used to sign PDF, it create not fully correct PDF file. Here is part of signed PDF file where error is: xref 0 1 0000000000 65535 f 30 1 0000038109 00000 n 3 1 0000038142 00000 n 22 1 0000038338 00000 n 23 1 0000038373 00000 n 24 1 0000038473 00000 n 25 1 0000038589 00...
by Lzcat - Tracker Supp
Thu Jan 09, 2020 7:36 am
Forum: PDF-XChange Editor
Topic: Feature Request: remove hard returns from copied text
Replies: 21
Views: 1089

Re: Feature Request: remove hard returns from copied text

Hi Timur.
All is very simple:
image.png
As you can see it is not capital letter, but just font with smallcaps letters and using larger size for "capitals".
HTH.
by Lzcat - Tracker Supp
Thu Jan 09, 2020 7:15 am
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 15
Views: 1303

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Hi David.
David.P wrote:
Wed Jan 08, 2020 2:04 pm
Thank you Victor -- I use no software of this kind.
But some program is deleting required files, so you will need utility to monitor which program is doing this. You may try use this one or any other with needed functionality. Please investigate and write here results.
by Lzcat - Tracker Supp
Wed Jan 08, 2020 1:03 pm
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 15
Views: 1303

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Hi David.
Do you have some "Cleanup" software which may clean temporary files? Or maybe drive where temp folder is almost full?
You need to investigate why files disappear and fix this, otherwise autorecovery will not work.
by Lzcat - Tracker Supp
Mon Nov 25, 2019 6:20 pm
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 15
Views: 1303

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Hi David. I had PDF-XChange Editor crash -- and I don't use any auto-cleaner software. But file was gone, and I don't know why. Looks like we need to test AutoRecovery on your PC. It is very easy to do this: 1. Enable it with minimal interval. 2. Open one local file and modify it (for example add an...
by Lzcat - Tracker Supp
Mon Nov 25, 2019 4:48 pm
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 15
Views: 1303

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Hi David. Did you have Editor crash or PC crash/reboot? Also, from file list you provided there is one strange thing: in folder pdfx-{D3....} there is file PDFXRecoveryInfo.xml (it contain recovery metadata like path to original file and changed objects timestamp), but does not contain file PdfStr5....
by Lzcat - Tracker Supp
Fri Sep 20, 2019 6:17 am
Forum: PDF-XChange Editor
Topic: Resize a path changes outline
Replies: 5
Views: 527

Re: Resize a path changes outline

Hello Puffolino. Looks like you need a bit more detailed explanation. In PDF all elements may be transformed using affine matrix (simply saying it is combination of scaling, skewing and rotation). If you are using non-proportional scaling (as in your example) everything will be distorted - in case o...
by Lzcat - Tracker Supp
Thu May 16, 2019 7:08 am
Forum: PDF-XChange Editor
Topic: Causes of - errors detected in the XREF table
Replies: 6
Views: 2232

Re: Causes of - errors detected in the XREF table

Hi dalacor. Problem is very simple - XRef stream has incorrect /Index entry. /Index[0 185]/Size 186 File has only one XRef section, which describe all objects in file, so this entry is optional. /Size entry is correct, since document has objects with maximum number 185, but /Index entry say that it ...
by Lzcat - Tracker Supp
Thu Oct 04, 2018 3:12 pm
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: GetPagesCount Error
Replies: 5
Views: 3808

Re: GetPagesCount Error

Hi Igor. Yes, this file contains exactly same error - Incorrect XRef table . xref 1 19 0000000000 65535 f 0000000009 00000 n 0000450623 00000 n 0000450720 00000 n 0002714178 00000 n 0000450907 00000 n 0000984635 00000 n 0000984732 00000 n 0000984919 00000 n 0001503370 00000 n 0001503467 00000 n 0001...
by Lzcat - Tracker Supp
Thu May 31, 2018 5:54 am
Forum: PDF-XChange Editor SDK
Topic: Gradient fill
Replies: 5
Views: 1002

Re: Gradient fill

Hi Yury. There is two issues - one with file, and second with Editor rendering. Regarding to file - it does not contain any gradient , it contain a lot of filled rectangles with different colors. I don't know how you create it, but CoreAPI support native gradients in PDF, which looks much better in ...
by Lzcat - Tracker Supp
Wed May 30, 2018 5:51 am
Forum: PDF-XChange Editor
Topic: how to fillable pdf?
Replies: 27
Views: 2905

Re: how to fillable pdf?

Hi guys. Older build have described problem with font is Adobe, and once field was created it will have that problem until field font is changed in current build . Can you confirm that current (325.1) build has same problem? This mean that field added in file created in current build will have same ...
by Lzcat - Tracker Supp
Tue Apr 17, 2018 1:43 pm
Forum: PDF-XChange Core API SDK
Topic: Stroke/Outline issue with ShowTextBlock
Replies: 7
Views: 1360

Re: Stroke/Outline issue with ShowTextBlock

Hi Wayne. You have specified font size 10 pt, and stroke width 1 pt, so you result is exactly as expected. When you using autosize you enlarging text with stroke, not just text, as you saw before (because autosize does not change font size, but change matrix that affect everything). When using Strok...
by Lzcat - Tracker Supp
Wed Feb 07, 2018 7:18 am
Forum: PDF-XChange Editor
Topic: Questions about File Size
Replies: 29
Views: 3063

Re: Questions about File Size

I too always scratch my head with how the Editor handles file sizes, I've basically just written it off as being completely broken. For example, I have a 50MB PDF, I go into "resize pages" and change the paper size to "10%" of the original size, now they are very tiny.... I save it and the PDF is s...
by Lzcat - Tracker Supp
Mon Feb 05, 2018 7:32 am
Forum: PDF-XChange Editor
Topic: Questions about File Size
Replies: 29
Views: 3063

Re: Questions about File Size

Hi Sepp.
Yes, please provide your file. Attach it here or if it is confidential - please sent to support@tracker-software.com with link to this topic in message body.
by Lzcat - Tracker Supp
Sun Feb 04, 2018 8:08 pm
Forum: PDF-XChange Editor
Topic: Questions about File Size
Replies: 29
Views: 3063

Re: Questions about File Size

Hi Sepp.
Does your file contain digital signature?
If not - please make sure you turned off incremental updates.
HTH.
by Lzcat - Tracker Supp
Fri Feb 02, 2018 6:57 am
Forum: PDF-XChange Editor
Topic: "Cannot extract the embedded font Error" in Adobe Reader
Replies: 6
Views: 1002

Re: "Cannot extract the embedded font Error" in Adobe Reader

Hi David. Which tools and source files did you used to create that file? Regarding problem font - it was not embedded by us, so it must came from external file. So there is two possibilities: 1. Font was already broken (in source file), and in this case we can do nothing. 2. Original font was good, ...
by Lzcat - Tracker Supp
Thu Dec 28, 2017 5:52 pm
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 9575

Re: Search Speed in PDF-XChange Editor

Hi Peter. a) Does "last moment of usage" refer to the specific document or to the Editor as a whole? A bit weird question ... Each cached object must have its own time mark, otherwise editor will be not able to handle large documents. So actual cache is a lot of different objects, each with its own ...
by Lzcat - Tracker Supp
Thu Dec 28, 2017 9:46 am
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 9575

Re: Search Speed in PDF-XChange Editor

Hi Peter. Does this apply also when choosing the option "Maximum" for "Maximum lifespan of the cached data that is not being used"? This apply no matter which lifetime is set. Looks like I need explain more. We release cached data when one of two conditions occur: 1. It was last time used more then ...
by Lzcat - Tracker Supp
Wed Dec 27, 2017 11:11 am
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 9575

Re: Search Speed in PDF-XChange Editor

Hi Timur. If you say that opening the same (big) unchanged document over and over again is a special usage case, then I see your point. No disk caching for search results then. Yes, this is special usage case. I don't know which document you are using and for what purposes. As for me search working ...
by Lzcat - Tracker Supp
Tue Dec 26, 2017 2:43 pm
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 9575

Re: Search Speed in PDF-XChange Editor

Hi Timur. Looks you are making stress testing, but not real work. Caching and cleaning mechanism works not as you expect, and it will not work as you expect until you write it yourself (and even this will not guarantee that it will work as you need). I may explain what and how is cached, but I'm not...
by Lzcat - Tracker Supp
Tue Dec 26, 2017 8:30 am
Forum: PDF-XChange Editor
Topic: Search Speed in PDF-XChange Editor
Replies: 45
Views: 9575

Re: Search Speed in PDF-XChange Editor

Hi Timur. The cache clearing process is rather aggressive, though. I see cache drops of several GB once the cache is filled. 10% to 20% should suffice, should it not? Looking per your graph - looks like you close some documents, and we release all cached data for it. Other possibility - you simply f...
by Lzcat - Tracker Supp
Tue Nov 14, 2017 6:46 am
Forum: PDF-XChange Editor SDK
Topic: How to unencrypt a document before merging?
Replies: 4
Views: 762

Re: How to unencrypt a document before merging?

Hi docu-track99. There was a bug in old SDK which will allow you to do everything you want even your password does not grant needed permissions, and you have successfully used it. We fixed this in new SDK, and all we can offer at the moment is a way to ask for owner (change permissions) password. To...
by Lzcat - Tracker Supp
Tue Oct 24, 2017 5:22 am
Forum: PDF-XChange Core API SDK
Topic: PXC_Document::WriteToFile access violation
Replies: 12
Views: 2344

Re: PXC_Document::WriteToFile access violation

Hi jadsonbr.
So all errors gone, 83FF0020 too?
by Lzcat - Tracker Supp
Mon Oct 23, 2017 3:25 pm
Forum: PDF-XChange Core API SDK
Topic: PXC_Document::WriteToFile access violation
Replies: 12
Views: 2344

Re: PXC_Document::WriteToFile access violation

Error: floating point invalid operation at 0x6806606b This is known Delphi issue with changing floating point stings. Please Add following code to your project procedure VerifyFPControlWord; var FPUCW: Word; begin FPUCW := Get8087CW(); if ( FPUCW <> $027F ) then Set8087CW( $027F ); end; And call Ve...
by Lzcat - Tracker Supp
Mon Oct 23, 2017 1:48 pm
Forum: PDF-XChange Core API SDK
Topic: PXC_Document::WriteToFile access violation
Replies: 12
Views: 2344

Re: PXC_Document::WriteToFile access violation

Hi jadsonbr.
0. Which build are you using and which error did you get?
1. Do you save files with same name or different?
2. Can we see a code reproducing problem?
by Lzcat - Tracker Supp
Fri Oct 20, 2017 5:49 am
Forum: PDF-XChange Core API SDK
Topic: PXC_Document::WriteToFile access violation
Replies: 12
Views: 2344

Re: PXC_Document::WriteToFile access violation

jadsonbr wrote:I'm getting the same error too.
And using same environment and code? :D
by Lzcat - Tracker Supp
Thu Oct 19, 2017 2:16 pm
Forum: PDF-XChange Core API SDK
Topic: PXC_Document::WriteToFile access violation
Replies: 12
Views: 2344

Re: PXC_Document::WriteToFile access violation

Hi Richard.
Do you saving files with different names or name is always same?
Also, why are you using 32-bit code on 64-bit OS?
by Lzcat - Tracker Supp
Thu Oct 19, 2017 6:11 am
Forum: PDF-XChange Core API SDK
Topic: PXC_Document::WriteToFile access violation
Replies: 12
Views: 2344

Re: PXC_Document::WriteToFile access violation

Hi Richard. We moved your topic to the correct forum. Can you clarify what are you expecting - crash or error? If error - you can figure issue urself, see IAUX_Inst::FormatHRESULT . For your case "83ff0020" means " The process cannot access the file because it is being used by another process. ". Al...
by Lzcat - Tracker Supp
Fri Oct 06, 2017 8:15 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: PXCp_InsertPagesTo file size
Replies: 3
Views: 2673

Re: PXCp_InsertPagesTo file size

Hi scoberry. Problem is with your file - it contains a lot of images, and all of them are listed as used on each page (when in fact - not). Unfortunately old library does not handle this case and copy all listed resources, and this will be not changed. You can try use Low-Level API to remove not nee...
by Lzcat - Tracker Supp
Thu Sep 21, 2017 5:51 am
Forum: PDF-XChange Editor
Topic: Feature Request: File Size Estimate.
Replies: 5
Views: 1045

Re: Feature Request: File Size Estimate.

Hi Special. Unfortunately there is no easy way to estimate PDF file size - we must perform optimization to see expected result, therefore estimation will be very time consuming. If we will run such estimation in background - file will be optimized many times plus one (estimation for each change + op...
by Lzcat - Tracker Supp
Tue Sep 12, 2017 10:54 am
Forum: PDF-XChange Editor
Topic: Multi-threaded image rendering
Replies: 39
Views: 6044

Re: Multi-threaded image rendering

Hi Timur. Which books have you read about multithreading? Do you know how multithreading in windows works? If not - please read some technical documentation or books (for example this ). We do not set threads or process affinity (as in most cases this does not give significant performance boost and ...
by Lzcat - Tracker Supp
Thu Sep 07, 2017 6:04 am
Forum: PDF-XChange Editor
Topic: Multi-threaded image rendering
Replies: 39
Views: 6044

Re: Multi-threaded image rendering

Could Editor's own functions be made multi-threaded, though?! Like the deletion of all shapes or images that currently only runs on a single thread? Hi Timur. In most cases data modification must be done in one thread to keep data integrity. In some cases data can be split into parts which can be p...
by Lzcat - Tracker Supp
Tue Sep 05, 2017 10:14 am
Forum: PDF-XChange Editor
Topic: Memory + Disk cache issues
Replies: 54
Views: 7490

Re: Memory + Disk cache issues

The whole discussion would not have come up if the memory cache wasn't bugged to the point where it flushed every 30-120 seconds. So please pause discussion until next build is released - it should fix cache behavior. I don't know whether decoding or rendering takes longer (I suspect the latter, es...
by Lzcat - Tracker Supp
Fri Sep 01, 2017 3:15 pm
Forum: PDF-XChange Editor
Topic: Memory + Disk cache issues
Replies: 54
Views: 7490

Re: Memory + Disk cache issues

Hi Timur. Have you ever read about windows functions such as CreateFileMapping , MapViewOfFile and so on? Please note that there is a lot of technical information related to this, and not all things are so obvious as you think. If you are using File mapping windows case is not used at all, and data ...
by Lzcat - Tracker Supp
Fri Sep 01, 2017 11:19 am
Forum: PDF-XChange Editor
Topic: Memory + Disk cache issues
Replies: 54
Views: 7490

Re: Memory + Disk cache issues

Hi Timur. Thanks for the information. So %temp%\PDFXeditor is the correct path then? I wonder why this is written to by the System process instead of the Editor process? You may ask Windows developers why they did this. For disk cache we use File mapping mechanism (because it is works fast and almos...
by Lzcat - Tracker Supp
Fri Jul 28, 2017 1:16 pm
Forum: PDF-XChange Editor
Topic: Memory + Disk cache issues
Replies: 54
Views: 7490

Re: Memory + Disk cache issues

Hi Timur. It seems that Editor makes no use of its disc cache whatsoever! While it keeps writing to its cache directory (temp\PDFXedit) there are no read operations happening. One could suspect that all disc cache data is still present in Windows ram-cache, but because of bug no. 2 (below) I am quit...
by Lzcat - Tracker Supp
Fri Jul 28, 2017 6:25 am
Forum: PDF-XChange Editor
Topic: Define key for a signature from "Signatures and Initials"
Replies: 24
Views: 3131

Re: Define key for a signature from "Signatures and Initials"

Hi riuy. Looks like you do not fully understand how signatures works. In PDF you cannot sign a part of it, you can sign only entire file, and file must be saved after that. If you sign document several times, but only last signature will say that file was not modified, all previous will say that fil...
by Lzcat - Tracker Supp
Fri Jul 21, 2017 3:38 pm
Forum: PDF-XChange Editor
Topic: Request: Edit Image > Save as JPEGs (not PNGs)
Replies: 7
Views: 1386

Re: Request: Edit Image > Save as JPEGs (not PNGs)

Why can't you support both? When extracting there is no reason to support JPEG because it is a lossy format and does not support transparency, which is required. No one would like to try and edit a table or diagram only to find it distorted by JPEG compression! Nor would it be pleasant to try and e...
by Lzcat - Tracker Supp
Tue Jun 20, 2017 6:29 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: How to detect/skip empty scanned pages?
Replies: 4
Views: 2918

Re: How to detect/skip empty scanned pages?

Hi Dorwol. If you are using "Image-XChange SDK 4" you have full control over image (before placing it to pdf file). You can examine image data using IMG_PageLockBlock / IMG_PageLockBlock if you need some custom logic. For simple case (if you scanner produce clean white images) you may use IMG_PageCo...
by Lzcat - Tracker Supp
Thu Jun 08, 2017 10:21 am
Forum: PDF-Tools SDK (all our PDF DLL Libraries)
Topic: How to detect/skip empty scanned pages?
Replies: 4
Views: 2918

Re: How to detect/skip empty scanned pages?

Hi Dorwol.
Can you be more specific?
We will need what SDKs you are using and on which step you need to detect this.
by Lzcat - Tracker Supp
Mon May 29, 2017 6:21 am
Forum: PDF-XChange Viewer (End Users)
Topic: PDF Viewer does not release PDF file handle after close...
Replies: 2
Views: 1489

Re: PDF Viewer does not release PDF file handle after close...

Hi gutberle.
You are not correct about file - if you try to rename file you will be able to do it. Problem is in file open / file save dialogs, they keep last used folder locked. So you have another workaround - open or save file in other folder and previous folder will be unlocked.
HTH.
by Lzcat - Tracker Supp
Mon May 08, 2017 1:06 pm
Forum: PDF-XChange Editor SDK
Topic: HRSULT code
Replies: 8
Views: 1263

Re: HRSULT code

Hi HomerWu. The better solution is to use the API to get error descriptions, especially the IAUX_Inst::FormatHRESULT function. We may return system error codes (which we will not describe) or add new error codes (in which cases any list of errors might not get updated in time). Unfortunately most pe...
by Lzcat - Tracker Supp
Fri Apr 14, 2017 5:42 am
Forum: PDF-XChange Editor
Topic: PDF Editor 6.0.321 - Doesn't show math symbols
Replies: 4
Views: 667

Re: PDF Editor 6.0.321 - Doesn't show math symbols

Hello tjohnson2. Installing fonts will not help because created PDF is incorrect, and this is main reason why it does not display correct. Even some of "alternate" PDF viewers display this file correct this is beyond PDF standard and implementing such code in most cases will break compatibility with...
by Lzcat - Tracker Supp
Tue Mar 28, 2017 5:39 pm
Forum: PDF-XChange Editor SDK
Topic: PDF-XChange Editor control issues
Replies: 4
Views: 940

Re: PDF-XChange Editor control issues

Hi bpatel Also we cannot use the 64-bit version of the SDK since our entire application has been implemented for the 32-bit architecture. That's a pity for you. .Net platform has very poor memory management. This is not a big problem for x64 code, but huge for 32-bit one. Even if your PC has a lot o...
by Lzcat - Tracker Supp
Tue Feb 07, 2017 7:07 am
Forum: PDF-XChange Editor SDK
Topic: Highlight tool text not visible
Replies: 8
Views: 1396

Re: Highlight tool text not visible

It affects users of ANY PDF creators, including Adobe, so it is weird that this is not already fixed.
by Lzcat - Tracker Supp
Sat Feb 04, 2017 5:29 am
Forum: PDF-XChange Editor SDK
Topic: Highlight tool text not visible
Replies: 8
Views: 1396

Re: Highlight tool text not visible

Hi docu-track99. Sorry, but how we can fix problems in Microsoft Reader ? We flatten annotation according to PDF specification (Adobe do flatten same way and result looks exactly same). So if some reader cannot display such files properly why do you want us to fix this? At the moment you have two op...