Search found 18 matches

by TrackerSupp-JohnG
Sun Jan 14, 2024 7:52 pm
Forum: PDF-XChange Editor
Topic: Update is being flagged as a Trojan? [false positive]
Replies: 8
Views: 300

Re: Update is being flagged as a Trojan?

Hello,

Please the attached News release stating this is False and is an error admitted by Microsoft.

https://www.pdf-xchange.com/company/new ... -its-false
by TrackerSupp-JohnG
Sun Mar 12, 2023 10:29 pm
Forum: PDF-XChange Editor
Topic: Edit multiple files at the same time
Replies: 1
Views: 133

Re: Edit multiple files at the same time

Hello Seppster,

PDF-XChange Editor is designed for editing of singular files.

PDF-Tools is our Batch Manipulation Application, designed for editing multiple files at once. Please see the link below.

https://www.pdf-xchange.com/product/pdf-tools
by TrackerSupp-JohnG
Sat Feb 12, 2022 9:56 pm
Forum: PDF-XChange Editor
Topic: filename as shown name in tab
Replies: 5
Views: 591

Re: filename as shown name in tab

Hello tonycstech, As mentioned above by Stefan, Yes it is possible even with the Trial Version. Please make sure you are working with the Latest Version of PDF-XChange by checking for updates via Help>Check for Updates. Once you have confirmed you are using the latest version, you can change these s...
by TrackerSupp-JohnG
Sun Oct 03, 2021 8:41 pm
Forum: PDF-XChange Editor
Topic: Enhancement to hide upper icon menu
Replies: 1
Views: 311

Re: Enhancement to hide upper icon menu

Hello, Thank-you for contacting us today. In fact this feature does indeed already exist! Please navigate to the top right hand portion of the User Interface and you will notice the little arrow Icon/ Pin Icon. If you click this it will cycle through the various states of minimizing/Hiding the Toolb...
by TrackerSupp-JohnG
Mon May 17, 2021 12:31 am
Forum: PDF-XChange Editor
Topic: "number of activations exceeded for this key" error message
Replies: 1
Views: 307

Re: "number of activations exceeded for this key" error message

Hello,

Thank-you for your post.

Yes there is a limit to how many activations each User License has. Each User License can be activated on one desktop system and one laptop or tablet (a maximum of 2 devices per User).

I hope this answers your question!

Kind regards,
by TrackerSupp-JohnG
Sat Feb 13, 2021 7:25 pm
Forum: PDF-XChange Editor
Topic: Regarding PDF exchange editor license manage!
Replies: 1
Views: 338

Re: Regarding PDF exchange editor license manage!

Hello,

Thank-you for contacting us today.

As this is an account specific topic, please contact support at support@pdf-xchange.com.

Kind regards,
by TrackerSupp-JohnG
Sun Jan 17, 2021 2:25 am
Forum: PDF-XChange Editor
Topic: Permanent activation in v9 portable?
Replies: 3
Views: 658

Re: Permanent activation in v9 portable?

Hello, Thank-you for informing us about this issue that you are experiencing. I can confirm that this is know by the Development Team and they are actively working on a solution as we speak. So far this issue is only known to effect the Portable Version, and the non-portable version should not have ...
by TrackerSupp-JohnG
Sun Jan 17, 2021 2:22 am
Forum: PDF-XChange Editor
Topic: Searchable image issues in V9
Replies: 3
Views: 620

Re: Version 9 is now available

Hello,

Thank-you for informing us about this issue. To support you better, would you mind sending this document to
support@pdf-xchange.com as we would like to be able to take a closer look?

Kind regards,
by TrackerSupp-JohnG
Wed Jan 13, 2021 6:43 am
Forum: PDF-XChange Editor
Topic: How to modify Line Thickness
Replies: 3
Views: 546

Re: How to modify Line Thickness

Hello Daniel,

Thank-you for contacting us today.

The situation that you are experiencing is due to a function that has most likely been accidently engaged called 'thin lines'.

You can deselect this under the View Tab, and deselecting 'thin lines'.

I hope this helps!

Kind regards,
by TrackerSupp-JohnG
Fri Dec 18, 2020 5:40 am
Forum: PDF-XChange Editor
Topic: Open Action / "goto page" broken SOLVED
Replies: 7
Views: 1123

Re: Open Action / "goto page" broken SOLVED

Hello, Thank-you for contacting us about this. I have just performed a test and I was not able to reproduce your result. The feature functioned as it was intended. For us to further investigate, if you do no mind, could you please send your document in question to us via email at support@pdf-xchange...
by TrackerSupp-JohnG
Tue Nov 03, 2020 3:06 am
Forum: PDF-XChange Editor
Topic: Application and management of document passwords
Replies: 5
Views: 686

Re: Application and management of document passwords

Hello, Thank-you for reaching out to us. This usually means that the original author of the document has applied security to it. This cannot be undone without the required permission to do so (password) I would recommend reaching out to the author and trying to obtain permission to edit. I hope this...
by TrackerSupp-JohnG
Tue Oct 20, 2020 3:27 am
Forum: PDF-XChange Editor
Topic: multipage PDF only prints on one page
Replies: 7
Views: 724

Re: multipage PDF only prints on one page

Hello,

Thank-you for reaching out to us. In order to help you better may I request you submit us a file for testing so that we may take a look?

Please send your document to support@pdf-xchange.com

Kind regards,
by TrackerSupp-JohnG
Sat Oct 17, 2020 1:02 am
Forum: PDF-XChange Editor
Topic: Document not printing as seen on PC screen
Replies: 3
Views: 559

Re: Document not printing as seen on PC screen

Hello Rich,

Thank-you for reaching out to us.

Would you please be able to send the document to support@pdf-xchange.com? This way we will be able to take a closer look for you.

Kind regards,
by TrackerSupp-JohnG
Sun Oct 11, 2020 6:59 pm
Forum: PDF-XChange Editor
Topic: Find and replace text function?
Replies: 53
Views: 11093

Re: Find and replace text function?

Hello, Thank you for your post. We have found that Find and Replace/delete is a common feature request and we are indeed working on this actively to bring it into a future version. Unfortunately, we do not have a time-frame for when this will be introduced at this time. In the meantime, the best opt...
by TrackerSupp-JohnG
Thu Oct 01, 2020 5:42 am
Forum: PDF-XChange Editor
Topic: Needing to change all instances of a spot color
Replies: 1
Views: 667

Re: Needing to change all instances of a spot color

Hello, Changing the color will require you to individually (or group) select objects and change the color in the properties pane or under Format and 'fill color' option. changing all selected content is a planned feature for a later build, however we have no timeline on this as of yet. Kind regards,
by TrackerSupp-JohnG
Sun Sep 27, 2020 9:41 pm
Forum: PDF-XChange Editor
Topic: View embedded Multimedia support?
Replies: 12
Views: 2916

Re: View embedded Multimedia support?

Hello,

Thankyou for your enquiry. While it is possible to view existing embedded video on a document, we currently do not support the embedding of videos into a new document. This feature is planned for the future however, we cannot provide a timeline on this at this time.

Kind regards,
by TrackerSupp-JohnG
Fri Sep 18, 2020 7:12 pm
Forum: PDF-XChange Editor
Topic: Text Markup disabled
Replies: 7
Views: 979

Re: Text Markup disabled

Hello User0983, If the Document has any Security associated with it, this must be adhered to. If PDF-XChange Editor/Viewer or ANY reader were to make 'disallowed' modifications, will invalidate any signatures, could damage the document and lead to loss of data. I should also note that adding most co...
by TrackerSupp-JohnG
Wed Sep 16, 2020 11:51 pm
Forum: PDF-XChange Editor
Topic: javascript registered username ? SOLVED
Replies: 9
Views: 1420

Re: javascript registered username ? SOLVED

Hello, In order to use a dynamic stamp with the desired name, what you shall have to do is the following; 1) Select 'FILE>PREFERENCES>IDENTITY.' 2) Enter the name you wish to use in the name field. 3) Ensure that the box 'Get the information from the Active Directory' IS NOT checked. PDFXEdit_pse7UE...