Search found 1778 matches

by Dimitar - Tracker Supp
Tue Mar 19, 2024 7:53 am
Forum: PDF-XChange Editor
Topic: Dynamic stamp file name
Replies: 2
Views: 22

Re: Dynamic stamp file name

Hi Evie,

Welcome to our forum.

Can you provide us with a copy of the stamp file you created, if possible?

Regards.
by Dimitar - Tracker Supp
Mon Mar 18, 2024 12:41 pm
Forum: PDF-XChange Editor
Topic: When specifying a font in the font drop-down list by keyboard input, the font may not be changed as intended
Replies: 3
Views: 115

Re: When specifying a font in the font drop-down list by keyboard input, the font may not be changed as intended

Hello rakunavi,

Thank you for the detailed problem report.

I was able to reproduce this behavior on my end so I forwarded your report to our developers for further investigation.

When the problem is resolved we will notify you.

Regards.
by Dimitar - Tracker Supp
Mon Mar 18, 2024 12:35 pm
Forum: PDF-XChange Print Drivers
Topic: PROBLEME DES COULEURS LORS DE L'IMPRESSION
Replies: 4
Views: 77

Re: PROBLEME DES COULEURS LORS DE L'IMPRESSION

Hello Colin, Please go to this folder: C:\Windows\System32\spool\drivers\color\ ...and temporally move all of the colour profiles you see there ( all the ICM and ICC files) to some folder. The system will not allow you to move all of them but this is OK. Just move the ones you can. Then please resta...
by Dimitar - Tracker Supp
Thu Mar 14, 2024 8:14 am
Forum: PDF-XChange Editor
Topic: Always Save on Exit
Replies: 3
Views: 151

Re: Always Save on Exit

Hello PandaPictures,

This depends on the settings you have chosen in this menu:

image.png

To access the recovery copies please select this option:


image(1).png

Regards.
by Dimitar - Tracker Supp
Fri Mar 08, 2024 9:15 am
Forum: PDF-XChange Editor
Topic: Start numbering does not work with "Build Table of Contents"
Replies: 3
Views: 150

Re: Start numbering does not work with "Build Table of Contents"

Hello Pager,

Could you please send us one of the files you are having this issue with as well as a screenshot of the settings you are using?

You may send them to our support email:support@pdf-xchange.com

Regards.
by Dimitar - Tracker Supp
Tue Mar 05, 2024 8:03 am
Forum: PDF-XChange Editor
Topic: Sharepoint functionality when opening a file via Windows Explorer
Replies: 1
Views: 76

Re: Sharepoint functionality when opening a file via Windows Explorer

Hello VWDR, Welcome to our Forum. If the file is located in the installed OneDrive app, the PDF Editor will see it as a local file and open it as such. We do have a SharePoint browser add-on that can help open PDF files, located in your SharePoint online, directly into the PDF Editor: https://help.p...
by Dimitar - Tracker Supp
Wed Feb 28, 2024 10:59 am
Forum: PDF-XChange Editor
Topic: Moving objects vertically or horizontally
Replies: 4
Views: 72

Re: Moving objects vertically or horizontally

Hello Hakar99,

Welcome to our Forum.

The Shift key is used while drawing and it does not work for moving.

To set an exact position please use this tool:

image.png

Regards.
by Dimitar - Tracker Supp
Tue Feb 20, 2024 8:43 am
Forum: PDF-XChange Editor
Topic: Errors detected in xref table
Replies: 3
Views: 97

Re: Errors detected in xref table

Hello bilbopdf,

Can you send us one of the problematic files to: support@pdf-xchange.com so we can check what exactly the problem is?

Regards.
by Dimitar - Tracker Supp
Tue Feb 20, 2024 8:39 am
Forum: PDF-XChange Editor
Topic: PrtSc key - snipping tool
Replies: 7
Views: 157

Re: PrtSc key - snipping tool

Hi Evaneaston,

Does this mean it is working properly now?

Regards.
by Dimitar - Tracker Supp
Tue Jan 30, 2024 8:51 am
Forum: PDF-XChange Editor
Topic: I've been looking for a way to add annotations to a PDF where the annotations is saved to a separate file
Replies: 1
Views: 62

Re: I've been looking for a way to add annotations to a PDF where the annotations is saved to a separate file

Hello retunsus,

Welcome to our forum.

Your post was mistakenly marked as spam but has now been restored.


I suppose you can achieve this by loading the annotations from an exported annotation file using these tools:

image.png

Regards.
by Dimitar - Tracker Supp
Mon Jan 29, 2024 1:34 pm
Forum: PDF-XChange Viewer (End Users)
Topic: searchable docs
Replies: 3
Views: 306

Re: searchable docs

Hello phones and stuff,

Scanned PDF files are made entirely out of images ( no real text).

To convert them to searchable ones you have to pass them through the OCR tool:

image.png


You can do this during the scanning as well:

image(1).png


Regards.
by Dimitar - Tracker Supp
Thu Jan 25, 2024 1:41 pm
Forum: PDF-XChange Editor
Topic: mailto: email Adress
Replies: 11
Views: 303

Re: mailto: email Adress

Hello Heinz-Huber,

Welcome to our Forum.

Please try the following method:

image.png


Regards.
by Dimitar - Tracker Supp
Thu Jan 18, 2024 8:15 am
Forum: PDF-XChange Editor
Topic: Identity Options "Get the information from Active Directory" is grayed out
Replies: 5
Views: 105

Re: Identity Options "Get the information from Active Directory" is grayed out

Hello TolisBunso,

Welcome to our Forum.

Could you please tell me whether a server manages your computer?

I'm asking you this because this option is only active when a server manages the computer/account.

Regards.
by Dimitar - Tracker Supp
Thu Jan 18, 2024 7:33 am
Forum: PDF-XChange Editor
Topic: Switching to UI to Classic
Replies: 5
Views: 108

Re: Switching to UI to Classic

Hello, joshual,

We received the crash dumps. Thank you.

Our developers will take a look and once the issue is identified, we'll get back to you.

Regards.
by Dimitar - Tracker Supp
Wed Jan 17, 2024 3:11 pm
Forum: PDF-XChange Editor
Topic: Sessions not saving
Replies: 10
Views: 287

Re: Sessions not saving

Hello, card trix,

This problem will be fixed in the next build, which will be released within a week.

Please wait until then and report back if everything works as expected.

Regards.
by Dimitar - Tracker Supp
Wed Jan 17, 2024 2:21 pm
Forum: PDF-XChange Editor
Topic: POLYGON LINE with SHIFT KEY
Replies: 5
Views: 144

Re: POLYGON LINE with SHIFT KEY

Hello RAMMY,

Welcome to our Forum.

We are aware of this problem.

It will be fixed in our next build, which will be released within a week.

Please wait a while and report back if the issue is gone with the new version.

Regards.
by Dimitar - Tracker Supp
Tue Jan 16, 2024 10:50 am
Forum: PDF-XChange Editor
Topic: Sessions in menu disappeared
Replies: 5
Views: 114

Re: Sessions in menu disappeared

Hello MedBooster,

You may export/import them by using this option:

image(1).png

..or this one:

image.png


The result will be the same with both methods.


Regards.
by Dimitar - Tracker Supp
Wed Jan 10, 2024 11:32 am
Forum: PDF-XChange Editor
Topic: After updating to build 384, only the date is displayed for each comment in the Comments pane, but not the time SOLVED
Replies: 8
Views: 1975

Re: After updating to build 384, only the date is displayed for each comment in the Comments pane, but not the time SOLVED

We received your email.

The problem appears to be somewhere in your settings.

Since I'm not sure which one, I forwarded this case to our developers for further investigation.

I will get back to you once they find the setting that is causing this.

Regards.
by Dimitar - Tracker Supp
Wed Jan 10, 2024 10:09 am
Forum: PDF-XChange Editor
Topic: Gray displayed and printed as yellow
Replies: 7
Views: 383

Re: Gray displayed and printed as yellow

Hello Daniel, Please try to following: Go to this folder: C:\Windows\System32\spool\drivers\color\ ...and temporally move all of the color profiles you see there ( all the ICM and ICC files) to some folder. The system will not allow you to move all of them but this is OK. Just move the ones you can....
by Dimitar - Tracker Supp
Mon Jan 08, 2024 2:07 pm
Forum: PDF-XChange Editor
Topic: PDF documents showing entirely, or embedded pictures, in light blue colour.
Replies: 5
Views: 346

Re: PDF documents showing entirely, or embedded pictures, in light blue colour.

Hello Fred, Welcome to our Forum. I guess that this is a problem caused by one of your system's color profiles. Please try the following: Please go to this folder: C:\Windows\System32\spool\drivers\color\ ...and temporally move all of the color profiles you see there ( all the ICM and ICC files), to...
by Dimitar - Tracker Supp
Mon Jan 08, 2024 9:58 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Odd character spacing after OCR
Replies: 9
Views: 560

Re: Odd character spacing after OCR

Hello cakeandcustard74, Welcome to our forum. Could you please send us one of the files you are having this problem with as well as a screenshot of how the entire page looks on your end? Also - please do let us know if you are using the Standard or Enhanced OCR, and which build of the Editor is curr...
by Dimitar - Tracker Supp
Mon Jan 08, 2024 8:44 am
Forum: PDF-XChange Editor
Topic: BUG: Scanner dialog
Replies: 1
Views: 309

Re: BUG: Scanner dialog

Hello FelixPDF,

Could you please tell me what version is your PDF Editor?

You can see this info in the PDF Editor's Help -> About menu.

Also, please tell me which type of driver ( TWAIN, WIA) are you using, and the make and model of the scanning devices.


Regards.
by Dimitar - Tracker Supp
Wed Jan 03, 2024 11:03 am
Forum: PDF-XChange Editor
Topic: Purchase Information
Replies: 3
Views: 423

Re: Purchase Information

Hello telstarius, Welcome to our Forum. As detailed in the PDF-XChange End User License Agreement, you are permitted to use the license on one desktop and either a laptop or tablet - provided that you are the primary user of both devices: https://www.pdf-xchange.com/knowledgebase/530-How-do-I-UseUpd...
by Dimitar - Tracker Supp
Tue Jan 02, 2024 10:16 am
Forum: PDF-XChange Editor
Topic: Find and Replace = Delete, Change or Remove SOLVED
Replies: 3
Views: 2418

Re: Find and Replace = Delete, Change or Remove SOLVED

Hello Zardoz2293, Indeed "Find and Redact Text" almost matches the behavior that Find and Replace will have, but the redaction toоl does act differently when comes to removing the initial content, as you already noticed. We know how important this tool is, so we will do our best to impleme...
by Dimitar - Tracker Supp
Tue Jan 02, 2024 10:04 am
Forum: PDF-XChange Editor
Topic: The number of unapplied redactions shown in Document Info Bar is not updated at the same time as the mark is added SOLVED
Replies: 4
Views: 2769

Re: The number of unapplied redactions shown in Document Info Bar is not updated at the same time as the mark is added SOLVED

Hello rakunavi,

I am not sure if this is the intended behavior or not,
I'm not sure either, so I'll ask our developers about it and let you know when I have an answer.

Regards.
by Dimitar - Tracker Supp
Tue Jan 02, 2024 10:00 am
Forum: PDF-XChange (End Users FR)
Topic: Group or ungroup from elements
Replies: 7
Views: 2885

Re: Group or ungroup from elements

Hello Ralf_Reddings,

We can't make any promises but our developers are working on adding this feature to the PDF Editor.

We will ask them to prioritize this task.

Regards.
by Dimitar - Tracker Supp
Fri Dec 29, 2023 11:43 am
Forum: PDF-XChange Print Drivers
Topic: Vertical Japanese is not printed correctly. SOLVED
Replies: 5
Views: 5364

Re: Vertical Japanese is not printed correctly. SOLVED

Hello, Welcome to our forum. It looks like something happened to the images you tried to upload to this thread. Can I ask you to upload them again so we can see what the problem is? Also, please tell us what version your PDF editor is. You can see this information in the PDF editor's Help -> About m...
by Dimitar - Tracker Supp
Fri Dec 29, 2023 8:36 am
Forum: PDF-XChange Editor
Topic: Error when setup signatures
Replies: 1
Views: 348

Re: Error when setup signatures

Hello beachrough,

The DocuSign has nothing to do with the signatures our PDF Editor creates.

If your initial signature has expired you need to create a new one.

image.png


By doing so, you may add the new information.

Regards.
by Dimitar - Tracker Supp
Wed Dec 27, 2023 10:13 am
Forum: PDF-XChange Editor
Topic: Wrong font with diacritic
Replies: 5
Views: 1364

Re: Wrong font with diacritic

Thanks for the input, Willy.

Indeed that is the case.

Regards.
by Dimitar - Tracker Supp
Wed Dec 27, 2023 7:19 am
Forum: PDF-XChange Editor
Topic: Convert to PDF in Excel - Many pages instead of one
Replies: 8
Views: 1098

Re: Convert to PDF in Excel - Many pages instead of one

Hello maksimzhang,
Are there any plans to update this functionality or address this in the future?
Yes, an improvement in this area is planned, so please always keep your product up to date.

Regards.
by Dimitar - Tracker Supp
Fri Dec 22, 2023 9:24 am
Forum: PDF-XChange Editor
Topic: Cannot change the pencil smooth level
Replies: 4
Views: 1093

Re: Cannot change the pencil smooth level

Hello lester1027,

Could you please tell us what version is your PDF Editor?

You can see this info in the PDF Editor's Help -> About menu.

Also, please tell me where are you changing the smooth level.

Regards.
by Dimitar - Tracker Supp
Thu Dec 21, 2023 2:00 pm
Forum: PDF-XChange Editor
Topic: About the page shown after selecting and deleting a range by Click and Shift+Click in the Thumbnails pane
Replies: 3
Views: 1541

Re: About the page shown after selecting and deleting a range by Click and Shift+Click in the Thumbnails pane

Hello rakunavi,

Thank you for you for noticing this.

I'm not sure if this is a bug or just unwanted behavior but I will ask our developers to have a look at this.

We will get back to you when they offer some explanation.

Regards.
by Dimitar - Tracker Supp
Mon Dec 11, 2023 2:19 pm
Forum: PDF-XChange Editor
Topic: How do i enable these lines ?
Replies: 3
Views: 3120

Re: How do i enable these lines ?

Hello xd003, That indeed looks like a useful feature but unfortunately at the moment, we don't have it in our PDF Editor. However, I will create a Feature Request ticket in our internal ticket system. I can not make promises as to whether this would be approved or when it could be implemented, as th...
by Dimitar - Tracker Supp
Mon Dec 11, 2023 9:23 am
Forum: PDF-XChange Editor
Topic: Stamp files disappearing
Replies: 19
Views: 10859

Re: Stamp files disappearing

Hello UeliF,

Please go to this folder:

C:\Users\YOUR USER NAME\AppData\Roaming\Tracker Software\PDFXEditor\3.0\Stamps\

...and check if they are not renamed to something like this - file_name.BAK

If they are, please rename them back to file_name.PDF

Regards.
by Dimitar - Tracker Supp
Fri Dec 08, 2023 8:34 am
Forum: PDF-XChange Editor
Topic: How to sign document without certificate SOLVED
Replies: 9
Views: 12151

Re: How to sign document without certificate SOLVED

Hello WhenWinter,

Could you please send us an example file that indicates this problem?

Please also tell me what version is your PDF Editor?

You can see this info in the PDF Editor's Help -> About menu.

Regards.
by Dimitar - Tracker Supp
Fri Dec 08, 2023 7:13 am
Forum: PDF-XChange Editor
Topic: 3D-Print
Replies: 5
Views: 4700

Re: 3D-Print

The good news is that the fix will be available in the next build.

Regards.