Search found 910 matches

by Dimitar - Tracker Supp
Fri Apr 09, 2021 12:07 pm
Forum: PDF-XChange Editor
Topic: Order of copied text
Replies: 2
Views: 42

Re: Order of copied text

Hello Josie,

Is it possible to send us one of the files with which you have this problem?

If the file contains any information that you do not want to be the other members of the forum, please send it to: support@tracker-software.com


Regards.
by Dimitar - Tracker Supp
Thu Apr 08, 2021 12:33 pm
Forum: PDF-XChange Editor
Topic: Recompress images does not work...
Replies: 4
Views: 224

Re: Recompress images does not work...

Hello Puffolino,

Thank you for the detailed guidance.

I was now able to reproduce the problems.

Thank you for your report. I will forward it to our developers for further investigation.

Regards.
by Dimitar - Tracker Supp
Thu Apr 08, 2021 7:47 am
Forum: PDF-XChange Editor
Topic: Closes down when the print window appears
Replies: 5
Views: 75

Re: Closes down when the print window appears

Hello TMLJT,

No, we do not offer an updating installer. You will need to use the full installer.

However, I suggest you wait a little while until the release of our new build 9.0.353.0, and then deploy your product.

Regards.
by Dimitar - Tracker Supp
Tue Apr 06, 2021 8:05 am
Forum: PDF-XChange Editor
Topic: Mail to support@tracker-software.com can't be delivered
Replies: 8
Views: 200

Re: Mail to support@tracker-software.com can't be delivered

Hello Piotr,

Yes, this time we have received your email and I answered it.


Regards.
by Dimitar - Tracker Supp
Mon Apr 05, 2021 8:33 am
Forum: PDF-XChange Editor
Topic: open pdf from internet without download
Replies: 1
Views: 79

Re: open pdf from internet without download

Hello Wallner,

You may try to open it inside Internet Explorer.

...or you may use this option:


image.png


Regards.
by Dimitar - Tracker Supp
Fri Apr 02, 2021 1:53 pm
Forum: PDF-XChange Editor
Topic: Watermark is shown in all printing documents even we have a licensee key.
Replies: 3
Views: 252

Re: Watermark is shown in all printing documents even we have a licensee key.

Hello marley909,

Thank you for your report.

Could you please send us the first 10-15 symbols of your license key to: support@tracker-software.com

After that, we will tell you what to do next.

Regards.
by Dimitar - Tracker Supp
Fri Apr 02, 2021 1:51 pm
Forum: PDF-XChange Editor
Topic: Recompress images does not work...
Replies: 4
Views: 224

Re: Recompress images does not work...

Hello Puffolino,


Thank you for your reports.

I tried to follow your instructions but everything went well on my end.

Could you please provide us with one of your files, with which you have tested these issues?


Regards.
by Dimitar - Tracker Supp
Wed Mar 31, 2021 3:26 pm
Forum: PDF-XChange Editor
Topic: Show colors SOLVED
Replies: 3
Views: 75

Show colors SOLVED

:)
by Dimitar - Tracker Supp
Wed Mar 31, 2021 2:11 pm
Forum: PDF-XChange Editor
Topic: Show colors SOLVED
Replies: 3
Views: 75

Re: Show colors SOLVED

Hello,

Welcome to our forum.

Please disable this option and see if this resolves the issue:

Main menu -> File -> Preferences

Accessability.png



Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 2:28 pm
Forum: PDF-XChange Editor
Topic: Pop-up measuement box doesn't appear anymore
Replies: 3
Views: 84

Re: Pop-up measuement box doesn't appear anymore

Hello Marley, Welcome to our forum. If you mean this box: image.png ...it should be present. Please install the latest version of your product and if this doesn't help, please backup the PDF Editor's setting and then reset them: https://www.tracker-software.com/product/downloads ResetSettings.png Re...
by Dimitar - Tracker Supp
Mon Mar 29, 2021 2:16 pm
Forum: PDF-XChange Editor
Topic: PDF-X Change Editor/Editor Plus V8 Online Manual (Polish)
Replies: 3
Views: 135

Re: PDF-X Change Editor/Editor Plus V8 Online Manual (Polish)

Hello KoLoLoLo,

Translating our product into different languages is volunteer work.

https://www.tracker-software.com/langua ... nge-editor

If a volunteer appears to translate the guide into Polish, we will publish it.


Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 2:08 pm
Forum: PDF-XChange Editor
Topic: 3D PDF Viewer
Replies: 3
Views: 132

Re: 3D PDF Viewer

Hello KoLoLoLo,


No matter how hard our programmers try, sometimes it happens that there are files that cannot be displayed correctly.

Please send us a copy of the file you have this problem with to support@tracker-software.com and our developers will look into fixing it.

Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 1:18 pm
Forum: PDF-XChange Editor
Topic: Default Color for WebLinks
Replies: 3
Views: 338

Re: Default Color for WebLinks

Hello bdolph,

You can use the Links Pane, to set different formatting to all of the links inside a document at once:


image.png

However, please keep in mind that this is a PDF Editor, not a text or HTML editor so you cannot expect the same results.


Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 12:08 pm
Forum: PDF-XChange Editor
Topic: Copy Fforms
Replies: 1
Views: 86

Re: Copy Fforms

Hello synapsis, Welcome to our Forum. Please reset the fields before you copying them, to avoid copying the data inside: image.png As for the numbering of the fields, you can re-number them by following these instructions: https://help.tracker-software.com/pdfxe9/editing-forms_ed.html Regards.
by Dimitar - Tracker Supp
Wed Mar 24, 2021 8:19 am
Forum: PDF-XChange Editor
Topic: Dynamic Date stamps missing from stamps palette SOLVED
Replies: 7
Views: 216

Re: Dynamic Date stamps missing from stamps palette SOLVED

Yes, it's a quite a mystery how this happened!

Anyway, the important thing is that everything is working fine again.

Just in case, you may want to make a backup of your current settings and both stamps folders.

Thanks Willy.
by Dimitar - Tracker Supp
Tue Mar 23, 2021 7:16 am
Forum: PDF-XChange Editor
Topic: Mail to support@tracker-software.com can't be delivered
Replies: 8
Views: 200

Re: Mail to support@tracker-software.com can't be delivered

Hello Piotr,

Welcome to our Forum.

We did have some problems with our email server during this period.

Could you please try again to send an email and let me know if it was successful or not?

You can also share the problem you are facing here.


Regards.
by Dimitar - Tracker Supp
Fri Mar 19, 2021 1:25 pm
Forum: PDF-XChange Editor
Topic: Upgrade from 8 to 9 lost user settings
Replies: 1
Views: 95

Re: Upgrade from 8 to 9 lost user settings

Hello weite,

The settings should have been preserved during the upgrade, so I'm not sure why they were lost.

You may try to install version 8 again and see if they are still present there.

If they are, you can export them, and then import them into the new PDF Editor 9.

image.png


Rgeards.
by Dimitar - Tracker Supp
Fri Mar 19, 2021 5:24 am
Forum: PDF-XChange Editor
Topic: Wrong PDF sheet names
Replies: 1
Views: 60

Re: Wrong PDF sheet names

Hello Jörg,

Welcome to our forum.

When one such document is opened in the PDF Editor, please go to this menu, and set the value of this field to Filename and then save it:

image.png

I hope this helps.


Regards.
by Dimitar - Tracker Supp
Wed Mar 17, 2021 10:56 am
Forum: PDF-XChange Editor
Topic: Dynamic Date stamps missing from stamps palette SOLVED
Replies: 7
Views: 216

Re: Dynamic Date stamps missing from stamps palette SOLVED

I apologize for misunderstanding you.
I thought you meant the ones you have created, not the standard ones.

@Willy

Not at all.

Thanks for providing the file.


Regards.
by Dimitar - Tracker Supp
Tue Mar 16, 2021 8:53 am
Forum: PDF-XChange Editor
Topic: Dynamic Date stamps missing from stamps palette SOLVED
Replies: 7
Views: 216

Re: Dynamic Date stamps missing from stamps palette SOLVED

Hello tn1,

Welcome to our forum.

Please go to this folder and check if the stamps are not renamed to BAK files:


C:\Users\YOUR USER NAME\AppData\Roaming\Tracker Software\PDFXEditor\3.0\Stamps

If they are, please rename them back to PDF.

I hope this helps.


Regards.
by Dimitar - Tracker Supp
Mon Mar 15, 2021 8:07 am
Forum: PDF-XChange Editor
Topic: Batch script to convert PDF files to image files
Replies: 18
Views: 688

Re: Batch script to convert PDF files to image files

Hello all, I'm not sure how we missed this topic. I apologize for that. I tested the problem at my end by using a few large and few small files but all of the results were as expected. Could you please provide us with some of your files ( preferably sent to our email support@tracker-software.com ), ...
by Dimitar - Tracker Supp
Wed Mar 10, 2021 1:03 pm
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 8
Views: 503

Re: Some hyperlinks get corrupted when printing

Unfortunately, there is still no news.

I can assure you that once this problem is resolved I will contact you.

Regards.
by Dimitar - Tracker Supp
Tue Mar 09, 2021 8:19 am
Forum: PDF-XChange Editor
Topic: Audio Recorder Crashes
Replies: 5
Views: 253

Re: Audio Recorder Crashes

Hello Zeach,

It is an internal ticket system, so you cannot check its status directly,
but you can always ask us for an update, mentioning the ticket number.

Regards.
by Dimitar - Tracker Supp
Thu Mar 04, 2021 7:29 am
Forum: PDF-XChange Editor
Topic: Is my intent for a Scanned OCR possible?
Replies: 3
Views: 149

Re: Is my intent for a Scanned OCR possible?

Hello Mark, For some reason, I cannot see your screenshots but I think that our products can handle such tasks. The PDF Editor cannot do this directly so you will need to first OCR the files and then convert them to EXCEL. https://www.tracker-software.com/product/pdf-xchange-editor However, we also ...
by Dimitar - Tracker Supp
Fri Feb 26, 2021 7:08 am
Forum: PDF-XChange Editor SDK
Topic: op.combineDocs + AddRootBookmarks + some info on internals SOLVED
Replies: 6
Views: 272

Re: op.combineDocs + AddRootBookmarks + some info on internals SOLVED

Hello žarko, Thank you for using our product. A feature request ticket was created in our internal ticket system. Let's hope that your wishes will be fulfilled soon :-) #5504: FR: op.combineDocs + AddRootBookmarks + some info on internals When asking about developments in this regard, please also me...
by Dimitar - Tracker Supp
Tue Feb 23, 2021 9:26 am
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 8
Views: 503

Re: Some hyperlinks get corrupted when printing

Hello Ani, Thank you for contacting us again. It seems that I have missed your previous email message. I asked again our developers for an update about your problem and once they respond I will contact you again. The email address was removed. I apologize for mentioning your email address in a publi...
by Dimitar - Tracker Supp
Thu Feb 18, 2021 10:44 am
Forum: PDF-XChange Editor
Topic: PDF Editor Not Responding on Larger PDF Files
Replies: 3
Views: 131

Re: PDF Editor Not Responding on Larger PDF Files

Hello payne8888, Welcome to our forum. I apologize for asking you this, but could you please tell me whether you are using the latest build 8.0.352.0 of the PDF Editor? You can see that under the Main menu -> Help -> About. Also, if it is possible, could you please send us one of the files with whic...
by Dimitar - Tracker Supp
Wed Feb 17, 2021 1:53 pm
Forum: PDF-XChange Editor
Topic: Properties Pane
Replies: 3
Views: 117

Re: Properties Pane

Hello Evander, Welcome to our forum. You can enable the pane permanently from this menu: image.png You can dock the pane again by dragging it to the middle of the side console, and dropping it there when this icon ( the one marked in red ) appears: image1.png I hope this helps. Regards.
by Dimitar - Tracker Supp
Tue Feb 16, 2021 12:46 pm
Forum: PDF-XChange Editor
Topic: Highlight and Comment
Replies: 13
Views: 291

Re: Highlight and Comment

Hello,



Please disable this option and see if it helps:


image.png


Regards.
by Dimitar - Tracker Supp
Mon Feb 15, 2021 2:06 pm
Forum: PDF-XChange Editor
Topic: Show Sorted Tabs
Replies: 5
Views: 573

Re: Show Sorted Tabs

Hello netsonicyxf,

Unfortunately, there is still no news about this feature.

When there is a development I will notify you.

Regards.
by Dimitar - Tracker Supp
Thu Feb 11, 2021 1:18 pm
Forum: PDF-XChange Viewer (End Users)
Topic: ePub Reading capacity???
Replies: 5
Views: 759

Re: ePub Reading capacity???

Hello flistereight,

We are aware of that, however, this is not very easy to implement.

It will take some time but it will be added.

Regards.
by Dimitar - Tracker Supp
Thu Feb 11, 2021 12:59 pm
Forum: PDF-XChange Editor
Topic: Digital Signature Invalid provider type specified
Replies: 4
Views: 135

Re: Digital Signature Invalid provider type specified

Hello,

Sometimes Windows updates are messing up the access rights to some folders ( including the TEMP ), so could you please try to access the file from another disk drive, and also try to start the PDF Ediotr's EXE file with admin rights ( Run As Admin ).

Regards.
by Dimitar - Tracker Supp
Mon Feb 08, 2021 1:38 pm
Forum: PDF-XChange Editor
Topic: [PDF-XChance issue with Wacom] PDF-XChange Not recognizing Wacom driver options
Replies: 6
Views: 158

Re: [PDF-XChance issue with Wacom] PDF-XChange Not recognizing Wacom driver options

Hello lindermman,


Please reinstall your application using this link:


https://www.tracker-software.com/EditorV9.x64.msi


After that, please reinstall your Wacom drivers and restart your computer.

When the system is loaded again, please check if the problem is resolved.

Regards.
by Dimitar - Tracker Supp
Mon Feb 08, 2021 1:33 pm
Forum: PDF-XChange Editor
Topic: PDF file association and "Open With -> PDF-XChange Editor" not working
Replies: 4
Views: 116

Re: PDF file association and "Open With -> PDF-XChange Editor" not working

Hello David, Please go to this folder: C:\Program Files\Tracker Software\Shell Extensions ..and start this application - XCShInfoSetup.exe When the application window appear, please set all the fields according to this screenshot and restart your computer: image.png When the system is loaded again, ...
by Dimitar - Tracker Supp
Fri Feb 05, 2021 3:23 pm
Forum: PDF-XChange Editor
Topic: "Redo" to recreate a deleted layer does not seem to work properly
Replies: 10
Views: 245

Re: "Redo" to recreate a deleted layer does not seem to work properly

Hello Timur, Thank you for your detailed report. I was able to reproduce both bugs at my end, so I will create a Bug report in our internal ticket system about these issues. When there is development on this issue we will contact you again. Thank you for your patience and understanding while we are ...
by Dimitar - Tracker Supp
Fri Feb 05, 2021 2:06 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange icon missing from the Word toolbar
Replies: 6
Views: 181

Re: PDF-XChange icon missing from the Word toolbar

Hello,

The PDF XChange Standard is also part of the PDF XChange Pro. Your previous product probably has been PDF XChange Pro.

However, you can also convert the files by dropping them into the PDF Editor directly.


Regards.
by Dimitar - Tracker Supp
Fri Feb 05, 2021 1:05 pm
Forum: PDF-XChange Editor
Topic: Customization gone (PDF-XChange Editor Plus 8)
Replies: 3
Views: 141

Re: Customization gone (PDF-XChange Editor Plus 8)

Hello Joachim,

As a last resort, you may try restoring your system to an earlier state, by using the Windows Restore.

Control Panel\All Control Panel Items\Recovery


...or you may try reinstalling your PDF Editor.


Regards.
by Dimitar - Tracker Supp
Fri Feb 05, 2021 12:48 pm
Forum: PDF-XChange Editor
Topic: create pdf from html page
Replies: 2
Views: 106

Re: create pdf from html page

Hello, You can currently do that only in the Internet Explorer but we are working on adding add-ons for the rest of the browsers as well. image.png We currently have add-on for Chrome but it is still under development. You may also use the Create a PDF from the Clipboard by selecting and copying the...
by Dimitar - Tracker Supp
Thu Feb 04, 2021 1:47 pm
Forum: PDF-Tools
Topic: Apply a signature picture to PDF
Replies: 1
Views: 94

Re: Apply a signature picture to PDF

Hello gfacco,

Yes it is possible.

Please go to this menu and import you signature:


image.png

Regards.
by Dimitar - Tracker Supp
Thu Feb 04, 2021 1:45 pm
Forum: PDF-XChange Editor
Topic: How to remove OCR text layer(s)?
Replies: 2
Views: 109

Re: How to remove OCR text layer(s)?

Hi,

Yes, it should look something like this:


image.png


Regards.
by Dimitar - Tracker Supp
Tue Jan 26, 2021 10:08 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor
Replies: 5
Views: 279

Re: PDF-XChange Editor

Hello DrT,

I'm not sure what is the connection between our PDF Editor and CutePDF so could you please send us few screenshots of what you see at your end?

Regards.
by Dimitar - Tracker Supp
Fri Jan 22, 2021 1:50 pm
Forum: PDF-XChange Editor
Topic: Multiple product keys/activation codes within one install
Replies: 1
Views: 94

Re: Multiple product keys/activation codes within one install

Hello terrapinIT, The product allows several license keys because you may own different products and different versions. For instance, you may have PDF Tools and PDF XChange Pro, and they both contain the PDF Editor but the licenses are different. You should not have any problems removing the old on...