Search found 922 matches

by Dimitar - Tracker Supp
Wed Apr 21, 2021 8:44 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR crashing
Replies: 2
Views: 45

Re: OCR crashing

Hello McLegume, I tried to OCR a few documents using your settings, but my tests were successful. Could you please send me one of your files so I can try to reproduce the issue on our end? Also, could you please generate a crash DUMP file, by following these instructions, and then send it to us: htt...
by Dimitar - Tracker Supp
Mon Apr 19, 2021 1:44 pm
Forum: PDF-XChange Editor
Topic: Clicking game with too big stamp SOLVED
Replies: 3
Views: 69

Re: Clicking game with too big stamp SOLVED

Hello Jan,

Welcome to our Forum.

When you click on the Stamp the Editor shows you how big the image is, but if you "draw" the area where the stamp should be placed by holding down the left mouse button, it will fit the image in that area no matter how big it is.


image.png


Regards.
by Dimitar - Tracker Supp
Mon Apr 19, 2021 1:38 pm
Forum: PDF-XChange Editor
Topic: Error when Optimizing Large Doc
Replies: 4
Views: 83

Re: Error when Optimizing Large Doc

Hello reddog777,

Thank you for your report.

Could you please send us one of the documents with which you have this issue, as well as the exact version of your PDF Editor to support@tracker-software.com?

We need this information so we can investigate the reason for this.

Regards.
by Dimitar - Tracker Supp
Mon Apr 19, 2021 7:07 am
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 10
Views: 608

Re: Some hyperlinks get corrupted when printing

Hello, Thank you for contacting us again. Unfortunately, the problem is still not resolved. I promised to contact you once it is, and I definitely will. However, since our developers are quite busy I cannot give you an exact date when this will happen. They currently have a lot of work to do around ...
by Dimitar - Tracker Supp
Fri Apr 16, 2021 1:02 pm
Forum: PDF-XChange Editor
Topic: Put the "Yes, No, Cancel" in horizonal order for the confirmation window
Replies: 4
Views: 94

Re: Put the "Yes, No, Cancel" in horizonal order for the confirmation window

Hello sibojang9,

Thank you for your suggestion.

In this particular window, you see only these options, but if you, for instance, try to overwrite or append a file, you will see much more options that are difficult to fit in the standard Windows menu.


Regards.
by Dimitar - Tracker Supp
Fri Apr 16, 2021 12:51 pm
Forum: PDF-XChange Editor
Topic: Replacing text workaround?
Replies: 1
Views: 66

Re: Replacing text workaround?

Hello MattHelm, Welcome to our Forum. Unfortunately, at the moment I'm not sure if we have a suitable option for that. If you are using a translator that keeps the original formatting, you can paste back the text with that formatting kept, by using Paste as RTF text: image.png Also, please take a lo...
by Dimitar - Tracker Supp
Fri Apr 16, 2021 6:15 am
Forum: Editor Videos
Topic: Presenting Build 353
Replies: 11
Views: 360

Presenting Build 353

:)
by Dimitar - Tracker Supp
Thu Apr 15, 2021 1:58 pm
Forum: PDF-XChange Editor
Topic: Difficulty to draw over a picture (stamp feature)
Replies: 3
Views: 62

Re: Difficulty to draw over a picture (stamp feature)

That is the right approach.

Thanks for the help, Willy :-)
by Dimitar - Tracker Supp
Wed Apr 14, 2021 12:43 pm
Forum: PDF-XChange Editor
Topic: Tabel of content - export to external file and import to scanned document
Replies: 7
Views: 116

Re: Tabel of content - export to external file and import to scanned document

My bad. :D

Thanks to both of you for raising this up and finding a solution.
by Dimitar - Tracker Supp
Wed Apr 14, 2021 9:42 am
Forum: PDF-XChange Editor
Topic: Multi-language OCR can take a long time
Replies: 3
Views: 74

Re: Multi-language OCR can take a long time

Hello David,

Thank you for your report.

There is an improvement coming up for the OCR tool that will affect its performance.

Currently, the OCR tool is not using the system resources in full, so probably this is the reason for the issue you are facing.

Regards.
by Dimitar - Tracker Supp
Fri Apr 09, 2021 12:07 pm
Forum: PDF-XChange Editor
Topic: Order of copied text
Replies: 4
Views: 145

Re: Order of copied text

Hello Josie,

Is it possible to send us one of the files with which you have this problem?

If the file contains any information that you do not want to be the other members of the forum, please send it to: support@tracker-software.com


Regards.
by Dimitar - Tracker Supp
Thu Apr 08, 2021 12:33 pm
Forum: PDF-XChange Editor
Topic: Recompress images does not work...
Replies: 4
Views: 274

Re: Recompress images does not work...

Hello Puffolino,

Thank you for the detailed guidance.

I was now able to reproduce the problems.

Thank you for your report. I will forward it to our developers for further investigation.

Regards.
by Dimitar - Tracker Supp
Thu Apr 08, 2021 7:47 am
Forum: PDF-XChange Editor
Topic: Closes down when the print window appears
Replies: 5
Views: 121

Re: Closes down when the print window appears

Hello TMLJT,

No, we do not offer an updating installer. You will need to use the full installer.

However, I suggest you wait a little while until the release of our new build 9.0.353.0, and then deploy your product.

Regards.
by Dimitar - Tracker Supp
Tue Apr 06, 2021 8:05 am
Forum: PDF-XChange Editor
Topic: Mail to support@tracker-software.com can't be delivered
Replies: 8
Views: 237

Re: Mail to support@tracker-software.com can't be delivered

Hello Piotr,

Yes, this time we have received your email and I answered it.


Regards.
by Dimitar - Tracker Supp
Mon Apr 05, 2021 8:33 am
Forum: PDF-XChange Editor
Topic: open pdf from internet without download
Replies: 1
Views: 114

Re: open pdf from internet without download

Hello Wallner,

You may try to open it inside Internet Explorer.

...or you may use this option:


image.png


Regards.
by Dimitar - Tracker Supp
Fri Apr 02, 2021 1:53 pm
Forum: PDF-XChange Editor
Topic: Watermark is shown in all printing documents even we have a licensee key.
Replies: 3
Views: 286

Re: Watermark is shown in all printing documents even we have a licensee key.

Hello marley909,

Thank you for your report.

Could you please send us the first 10-15 symbols of your license key to: support@tracker-software.com

After that, we will tell you what to do next.

Regards.
by Dimitar - Tracker Supp
Fri Apr 02, 2021 1:51 pm
Forum: PDF-XChange Editor
Topic: Recompress images does not work...
Replies: 4
Views: 274

Re: Recompress images does not work...

Hello Puffolino,


Thank you for your reports.

I tried to follow your instructions but everything went well on my end.

Could you please provide us with one of your files, with which you have tested these issues?


Regards.
by Dimitar - Tracker Supp
Wed Mar 31, 2021 3:26 pm
Forum: PDF-XChange Editor
Topic: Show colors SOLVED
Replies: 3
Views: 91

Show colors SOLVED

:)
by Dimitar - Tracker Supp
Wed Mar 31, 2021 2:11 pm
Forum: PDF-XChange Editor
Topic: Show colors SOLVED
Replies: 3
Views: 91

Re: Show colors SOLVED

Hello,

Welcome to our forum.

Please disable this option and see if this resolves the issue:

Main menu -> File -> Preferences

Accessability.png



Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 2:28 pm
Forum: PDF-XChange Editor
Topic: Pop-up measuement box doesn't appear anymore
Replies: 3
Views: 105

Re: Pop-up measuement box doesn't appear anymore

Hello Marley, Welcome to our forum. If you mean this box: image.png ...it should be present. Please install the latest version of your product and if this doesn't help, please backup the PDF Editor's setting and then reset them: https://www.tracker-software.com/product/downloads ResetSettings.png Re...
by Dimitar - Tracker Supp
Mon Mar 29, 2021 2:16 pm
Forum: PDF-XChange Editor
Topic: PDF-X Change Editor/Editor Plus V8 Online Manual (Polish)
Replies: 3
Views: 156

Re: PDF-X Change Editor/Editor Plus V8 Online Manual (Polish)

Hello KoLoLoLo,

Translating our product into different languages is volunteer work.

https://www.tracker-software.com/langua ... nge-editor

If a volunteer appears to translate the guide into Polish, we will publish it.


Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 2:08 pm
Forum: PDF-XChange Editor
Topic: 3D PDF Viewer
Replies: 3
Views: 164

Re: 3D PDF Viewer

Hello KoLoLoLo,


No matter how hard our programmers try, sometimes it happens that there are files that cannot be displayed correctly.

Please send us a copy of the file you have this problem with to support@tracker-software.com and our developers will look into fixing it.

Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 1:18 pm
Forum: PDF-XChange Editor
Topic: Default Color for WebLinks
Replies: 3
Views: 354

Re: Default Color for WebLinks

Hello bdolph,

You can use the Links Pane, to set different formatting to all of the links inside a document at once:


image.png

However, please keep in mind that this is a PDF Editor, not a text or HTML editor so you cannot expect the same results.


Regards.
by Dimitar - Tracker Supp
Mon Mar 29, 2021 12:08 pm
Forum: PDF-XChange Editor
Topic: Copy Fforms
Replies: 1
Views: 93

Re: Copy Fforms

Hello synapsis, Welcome to our Forum. Please reset the fields before you copying them, to avoid copying the data inside: image.png As for the numbering of the fields, you can re-number them by following these instructions: https://help.tracker-software.com/pdfxe9/editing-forms_ed.html Regards.
by Dimitar - Tracker Supp
Wed Mar 24, 2021 8:19 am
Forum: PDF-XChange Editor
Topic: Dynamic Date stamps missing from stamps palette SOLVED
Replies: 7
Views: 226

Re: Dynamic Date stamps missing from stamps palette SOLVED

Yes, it's a quite a mystery how this happened!

Anyway, the important thing is that everything is working fine again.

Just in case, you may want to make a backup of your current settings and both stamps folders.

Thanks Willy.
by Dimitar - Tracker Supp
Tue Mar 23, 2021 7:16 am
Forum: PDF-XChange Editor
Topic: Mail to support@tracker-software.com can't be delivered
Replies: 8
Views: 237

Re: Mail to support@tracker-software.com can't be delivered

Hello Piotr,

Welcome to our Forum.

We did have some problems with our email server during this period.

Could you please try again to send an email and let me know if it was successful or not?

You can also share the problem you are facing here.


Regards.
by Dimitar - Tracker Supp
Fri Mar 19, 2021 1:25 pm
Forum: PDF-XChange Editor
Topic: Upgrade from 8 to 9 lost user settings
Replies: 1
Views: 103

Re: Upgrade from 8 to 9 lost user settings

Hello weite,

The settings should have been preserved during the upgrade, so I'm not sure why they were lost.

You may try to install version 8 again and see if they are still present there.

If they are, you can export them, and then import them into the new PDF Editor 9.

image.png


Rgeards.
by Dimitar - Tracker Supp
Fri Mar 19, 2021 5:24 am
Forum: PDF-XChange Editor
Topic: Wrong PDF sheet names
Replies: 1
Views: 65

Re: Wrong PDF sheet names

Hello Jörg,

Welcome to our forum.

When one such document is opened in the PDF Editor, please go to this menu, and set the value of this field to Filename and then save it:

image.png

I hope this helps.


Regards.
by Dimitar - Tracker Supp
Wed Mar 17, 2021 10:56 am
Forum: PDF-XChange Editor
Topic: Dynamic Date stamps missing from stamps palette SOLVED
Replies: 7
Views: 226

Re: Dynamic Date stamps missing from stamps palette SOLVED

I apologize for misunderstanding you.
I thought you meant the ones you have created, not the standard ones.

@Willy

Not at all.

Thanks for providing the file.


Regards.
by Dimitar - Tracker Supp
Tue Mar 16, 2021 8:53 am
Forum: PDF-XChange Editor
Topic: Dynamic Date stamps missing from stamps palette SOLVED
Replies: 7
Views: 226

Re: Dynamic Date stamps missing from stamps palette SOLVED

Hello tn1,

Welcome to our forum.

Please go to this folder and check if the stamps are not renamed to BAK files:


C:\Users\YOUR USER NAME\AppData\Roaming\Tracker Software\PDFXEditor\3.0\Stamps

If they are, please rename them back to PDF.

I hope this helps.


Regards.
by Dimitar - Tracker Supp
Mon Mar 15, 2021 8:07 am
Forum: PDF-XChange Editor
Topic: Batch script to convert PDF files to image files
Replies: 18
Views: 755

Re: Batch script to convert PDF files to image files

Hello all, I'm not sure how we missed this topic. I apologize for that. I tested the problem at my end by using a few large and few small files but all of the results were as expected. Could you please provide us with some of your files ( preferably sent to our email support@tracker-software.com ), ...
by Dimitar - Tracker Supp
Wed Mar 10, 2021 1:03 pm
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 10
Views: 608

Re: Some hyperlinks get corrupted when printing

Unfortunately, there is still no news.

I can assure you that once this problem is resolved I will contact you.

Regards.
by Dimitar - Tracker Supp
Tue Mar 09, 2021 8:19 am
Forum: PDF-XChange Editor
Topic: Audio Recorder Crashes
Replies: 5
Views: 264

Re: Audio Recorder Crashes

Hello Zeach,

It is an internal ticket system, so you cannot check its status directly,
but you can always ask us for an update, mentioning the ticket number.

Regards.
by Dimitar - Tracker Supp
Thu Mar 04, 2021 7:29 am
Forum: PDF-XChange Editor
Topic: Is my intent for a Scanned OCR possible?
Replies: 3
Views: 157

Re: Is my intent for a Scanned OCR possible?

Hello Mark, For some reason, I cannot see your screenshots but I think that our products can handle such tasks. The PDF Editor cannot do this directly so you will need to first OCR the files and then convert them to EXCEL. https://www.tracker-software.com/product/pdf-xchange-editor However, we also ...
by Dimitar - Tracker Supp
Fri Feb 26, 2021 7:08 am
Forum: PDF-XChange Editor SDK
Topic: op.combineDocs + AddRootBookmarks + some info on internals SOLVED
Replies: 6
Views: 287

Re: op.combineDocs + AddRootBookmarks + some info on internals SOLVED

Hello žarko, Thank you for using our product. A feature request ticket was created in our internal ticket system. Let's hope that your wishes will be fulfilled soon :-) #5504: FR: op.combineDocs + AddRootBookmarks + some info on internals When asking about developments in this regard, please also me...
by Dimitar - Tracker Supp
Tue Feb 23, 2021 9:26 am
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 10
Views: 608

Re: Some hyperlinks get corrupted when printing

Hello Ani, Thank you for contacting us again. It seems that I have missed your previous email message. I asked again our developers for an update about your problem and once they respond I will contact you again. The email address was removed. I apologize for mentioning your email address in a publi...
by Dimitar - Tracker Supp
Thu Feb 18, 2021 10:44 am
Forum: PDF-XChange Editor
Topic: PDF Editor Not Responding on Larger PDF Files
Replies: 3
Views: 147

Re: PDF Editor Not Responding on Larger PDF Files

Hello payne8888, Welcome to our forum. I apologize for asking you this, but could you please tell me whether you are using the latest build 8.0.352.0 of the PDF Editor? You can see that under the Main menu -> Help -> About. Also, if it is possible, could you please send us one of the files with whic...
by Dimitar - Tracker Supp
Wed Feb 17, 2021 1:53 pm
Forum: PDF-XChange Editor
Topic: Properties Pane
Replies: 3
Views: 128

Re: Properties Pane

Hello Evander, Welcome to our forum. You can enable the pane permanently from this menu: image.png You can dock the pane again by dragging it to the middle of the side console, and dropping it there when this icon ( the one marked in red ) appears: image1.png I hope this helps. Regards.
by Dimitar - Tracker Supp
Tue Feb 16, 2021 12:46 pm
Forum: PDF-XChange Editor
Topic: Highlight and Comment
Replies: 13
Views: 319

Re: Highlight and Comment

Hello,



Please disable this option and see if it helps:


image.png


Regards.
by Dimitar - Tracker Supp
Mon Feb 15, 2021 2:06 pm
Forum: PDF-XChange Editor
Topic: Show Sorted Tabs
Replies: 5
Views: 602

Re: Show Sorted Tabs

Hello netsonicyxf,

Unfortunately, there is still no news about this feature.

When there is a development I will notify you.

Regards.
by Dimitar - Tracker Supp
Thu Feb 11, 2021 1:18 pm
Forum: PDF-XChange Viewer (End Users)
Topic: ePub Reading capacity???
Replies: 5
Views: 770

Re: ePub Reading capacity???

Hello flistereight,

We are aware of that, however, this is not very easy to implement.

It will take some time but it will be added.

Regards.
by Dimitar - Tracker Supp
Thu Feb 11, 2021 12:59 pm
Forum: PDF-XChange Editor
Topic: Digital Signature Invalid provider type specified
Replies: 4
Views: 150

Re: Digital Signature Invalid provider type specified

Hello,

Sometimes Windows updates are messing up the access rights to some folders ( including the TEMP ), so could you please try to access the file from another disk drive, and also try to start the PDF Ediotr's EXE file with admin rights ( Run As Admin ).

Regards.