Search found 413 matches

by Dimitar - Tracker Supp
Wed Sep 18, 2019 10:16 am
Forum: PDF-XChange Editor
Topic: [Feature Request] Locate tab position when draging file into PDF-XChange Editor
Replies: 1
Views: 241

Re: [Feature Request] Locate tab position when draging file into PDF-XChange Editor

Hello netsonicyxf,

For the moment this is not possible but we will forward your request to our team of developers for consideration.

Regards.
by Dimitar - Tracker Supp
Thu Aug 29, 2019 9:00 am
Forum: PDF-XChange Editor
Topic: Additional Metadata
Replies: 3
Views: 129

Re: Additional Metadata

Hello standish-001,

Please try this option during the conversion and see if it works for you:


image.png
image.png
image.png


I hope this helps.



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 2:26 pm
Forum: PDF-XChange Editor
Topic: Unknown Text encoding preventing doing search in docs
Replies: 5
Views: 100

Re: Unknown Text encoding preventing doing search in docs

Unfortunately, sometimes there are such news :-)


Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:27 pm
Forum: PDF-XChange Editor
Topic: Advanced search profile (suggestion)
Replies: 8
Views: 352

Re: Advanced search profile (suggestion)

Hello Bernard,

Thank you for the feedback on our product productivity.

Currently, this is not possible, but we will make an internal Feature Request ticket,
and send it to our developers for consideration.



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:18 pm
Forum: PDF-XChange Editor
Topic: Unknown Text encoding preventing doing search in docs
Replies: 5
Views: 100

Re: Unknown Text encoding preventing doing search in docs

Hello,

The printed text from the Chrome browser is not actually a text.

Please read this article in order to understand why is this happening:


https://www.tracker-software.com/knowle ... gle-Chrome



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:15 pm
Forum: PDF-XChange Editor
Topic: Where do I find a list of features available without license?
Replies: 1
Views: 98

Re: Where do I find a list of features available without license?

Hello FrankBusse,

You can find the list with the free features under every product:



image.png

https://www.tracker-software.com/produc ... nge-editor



Also, you can hide all the paid features in your PDF Editor:
image.png



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 8:57 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(ocr): black text on noise background
Replies: 7
Views: 120

Re: question(ocr): black text on noise background

Hello SashaChernykh,

Since this affects the work process of our customers this problem is with high priority.

But we can not give an exact date when this issue will be resolved since this OCR engine is developed and supported by external developers.

Regards.
by Dimitar - Tracker Supp
Tue Aug 27, 2019 1:10 pm
Forum: PDF-XChange Editor
Topic: PDF Files take a long time to print
Replies: 3
Views: 131

Re: PDF Files take a long time to print

Hello Thomas, I was able to reproduce the problem at my end. I sent your file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possib...
by Dimitar - Tracker Supp
Mon Aug 26, 2019 12:43 pm
Forum: PDF-XChange Editor
Topic: Suggestion for Bates Numbering
Replies: 1
Views: 91

Re: Suggestion for Bates Numbering

Hello marceepoo,

It is enough that you are sharing your request here with us.

We will make an internal Feature Request ticket and send it to our developers for consideration.

Thank you for your feedback on our product usability and productivity.

Regards.
by Dimitar - Tracker Supp
Mon Aug 26, 2019 12:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Black boxes around edits and comments?
Replies: 5
Views: 107

Re: Black boxes around edits and comments?

Hello All,

Usually, this is happening with files printed from Autocad.

Regards.
by Dimitar - Tracker Supp
Mon Aug 26, 2019 11:39 am
Forum: PDF-XChange Editor
Topic: PDF Files take a long time to print
Replies: 3
Views: 131

Re: PDF Files take a long time to print

Hello Thomas,

Is it possible to send us one of the files with which you have this issue to support@tracker-software.com.

We need the file from which you are printing the PDF so we can investigate the reason for this issue.

Regards.
by Dimitar - Tracker Supp
Fri Aug 23, 2019 11:59 am
Forum: PDF-XChange Editor
Topic: Error [System]: Unspecified Error - Cannot Open Document
Replies: 9
Views: 337

Re: Error [System]: Unspecified Error - Cannot Open Document

Hello movxyz, Could you please try this procedure for clean installation of our products: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very lar...
by Dimitar - Tracker Supp
Fri Aug 23, 2019 11:32 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(ocr): black text on noise background
Replies: 7
Views: 120

Re: question(ocr): black text on noise background

Hello SashaChernykh,

Unfortunately, our Enhanced OCR currently has some problems recognizing text with a color background.

The developers are working on resolving this issue.

Regards.
by Dimitar - Tracker Supp
Fri Aug 23, 2019 8:53 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(version8): Russian OCR pack
Replies: 8
Views: 153

Re: question(version8): Russian OCR pack

Hello All,

...or you can use Bulgarian ( Български) as an alternative language.

It is Cyrillic based language same as the Russian language.

Regards.
by Dimitar - Tracker Supp
Fri Aug 16, 2019 7:03 am
Forum: PDF-XChange Editor
Topic: Log files
Replies: 10
Views: 774

Re: Log files

Hello Oliver,

Please keep us posted.

Regards.
by Dimitar - Tracker Supp
Fri Aug 16, 2019 6:57 am
Forum: PDF-XChange Editor
Topic: gather all highlighted text in one place
Replies: 6
Views: 111

Re: gather all highlighted text in one place

Hello astro46,

Thank you for your example.

I will make sure our developers receive it.


Regards.
by Dimitar - Tracker Supp
Thu Aug 15, 2019 1:41 pm
Forum: PDF-XChange Editor
Topic: Unable to Add Stamp
Replies: 1
Views: 66

Re: Unable to Add Stamp

Hello ssxitoperations,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Tue Aug 13, 2019 7:29 am
Forum: PDF-XChange Editor
Topic: "Buy Now" stamp does not go away despite removing watermark
Replies: 15
Views: 977

Re: "Buy Now" stamp does not go away despite removing watermark

Hello Pulpo,

Could you please send us the first 15-20 symbols of your license code to support@tracker-software.com
so we can investigate the reson for this issue?

Also, it would be very useful if you could send us an example file which you have printed, as well.


Regards.
by Dimitar - Tracker Supp
Mon Aug 12, 2019 7:21 am
Forum: PDF-XChange Editor
Topic: Issues Overwriting PDF's
Replies: 3
Views: 143

Re: Issues Overwriting PDF's

Hello steventingate, Could you please give us more details about your network environment? Please tell us whether the files are located on some network storage? Please tell us whether the files accessible for editing by other PDF software? Also, what version is your PDF Editor? You can see that unde...
by Dimitar - Tracker Supp
Fri Aug 09, 2019 8:14 am
Forum: PDF-XChange Editor
Topic: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.
Replies: 9
Views: 549

Re: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.

Hello All,

As an alternative, you can try the Bulgarian ( Български ) language.

image.png


It will help the OCR to recognize the Russian symbols.

Regards.
by Dimitar - Tracker Supp
Tue Aug 06, 2019 7:13 am
Forum: PDF-Tools
Topic: How to add files to the list with Drag&Drop? SOLVED
Replies: 11
Views: 140

Re: How to add files to the list with Drag&Drop? SOLVED

Thank you for the help Vladimir.

Regards.
by Dimitar - Tracker Supp
Tue Aug 06, 2019 7:11 am
Forum: PDF-XChange Editor
Topic: words instead of icons
Replies: 3
Views: 145

Re: words instead of icons

Thanks for the tip Willy.


Regards.
by Dimitar - Tracker Supp
Mon Aug 05, 2019 1:56 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 431

Re: Secure Printing / Print Driver Override with Xerox

Hello ADvG, Since we were unable to reproduce the problem at our end I have forwarded your case to our developers for further investigation. As soon as there is development on this issue we will contact you. Thank you for your patience and understanding while we are doing our best to find a solution...
by Dimitar - Tracker Supp
Fri Jul 26, 2019 7:05 am
Forum: PDF-XChange Editor
Topic: blacken and anonymize
Replies: 1
Views: 82

Re: blacken and anonymize

Hello Julia, Yes, if the document is protected from editing by the signature, nothing permanent can be done to cover the names. You can cover them, by choosing fill color from the Format tab but this will not remove the content behind the field. If you can, please send us an example file, so we can ...
by Dimitar - Tracker Supp
Thu Jul 04, 2019 2:22 pm
Forum: PDF-XChange Editor
Topic: Convert to MS-Word Problems
Replies: 1
Views: 104

Re: Convert to MS-Word Problems

Hello pmcnulty, I was able to reproduce the problem at my end. Your file was forwarded to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shorte...
by Dimitar - Tracker Supp
Tue Jul 02, 2019 12:46 pm
Forum: Office2PDF & MS Office Addin
Topic: "PDF-XChange IE Plugin" - integrated in Explorer?
Replies: 5
Views: 141

Re: "PDF-XChange IE Plugin" - integrated in Explorer?

Hello Peter2,


I asked to check this because if the add-on does not work under IE will not work anywhere.


Could you please disable the Protected Mode of IE if it is enabled and see if the problem is resolved.

ProtectedMode.png


Regards.
by Dimitar - Tracker Supp
Tue Jul 02, 2019 7:12 am
Forum: Office2PDF & MS Office Addin
Topic: "PDF-XChange IE Plugin" - integrated in Explorer?
Replies: 5
Views: 141

Re: "PDF-XChange IE Plugin" - integrated in Explorer?

Hello Peter2,

Could you please check if the IE add-on is available in the IE itself and does it work there?


Regards.
by Dimitar - Tracker Supp
Wed Jun 12, 2019 1:38 pm
Forum: PDF-XChange Editor
Topic: Changing the file size from 150 M to 2,5 M (?)
Replies: 11
Views: 285

Re: Changing the file size from 150 M to 2,5 M (?)

Hello NewUser2,

Let us know the results after that.

Regards.
by Dimitar - Tracker Supp
Wed Jun 12, 2019 1:10 pm
Forum: PDF-XChange Editor
Topic: Changing the file size from 150 M to 2,5 M (?)
Replies: 11
Views: 285

Re: Changing the file size from 150 M to 2,5 M (?)

Hello NewUser2,

That would be "Save As Optimized" feature:

image.png
I hope this helps.


Regards.
by Dimitar - Tracker Supp
Wed May 29, 2019 9:06 am
Forum: PDF-XChange Editor
Topic: JavaScript Performance issue
Replies: 4
Views: 915

Re: JavaScript Performance issue

Hello pmcnulty,

Yes, I was able to reproduce the problem at my end.

I have forwarded your script to our developers for further investigation.



Regards.
by Dimitar - Tracker Supp
Mon May 27, 2019 2:35 pm
Forum: PDF-XChange Editor
Topic: Don't work OCR russia in PDF X-Change Editor!
Replies: 1
Views: 136

Re: Don't work OCR russia in PDF X-Change Editor!

Hello gegemon,

Unfortunately, we had a problem with the Russian language library, which is still not resolved.

Our developers are currently working on resolving this issue.

Regards.
by Dimitar - Tracker Supp
Mon May 27, 2019 2:19 pm
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 3
Views: 190

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Hello David,


The usual path is %temp%\PDFXEdit


...but you can also access the recovery copies if you enable this option:

image.png


I hope this helps.

Regards.
by Dimitar - Tracker Supp
Wed May 22, 2019 12:38 pm
Forum: PDF-XChange Editor
Topic: Cannot send emails
Replies: 1
Views: 137

Re: Cannot send emails

Hello marksivyer, Could you please try to send email from the portable version of the Editor and let us know the results? You can download it from this link: http://downloads.pdf-xchange.com/PDFXEdit8_Portable.zip After the download is finished, please extract the archive in some folder and start th...
by Dimitar - Tracker Supp
Wed May 22, 2019 12:26 pm
Forum: PDF-XChange Editor
Topic: Charcaters are missing in table
Replies: 3
Views: 176

Re: Charcaters are missing in table

Hello grandtheftoli, I have manged to reproduce the problem at my end using the latest version of our PDF Editor. I have forwarded the file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we ...
by Dimitar - Tracker Supp
Wed May 08, 2019 1:40 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Corrupted display of PDF SOLVED
Replies: 3
Views: 1445

Re: Corrupted display of PDF SOLVED

Hello SadSack963, Welcome to our forum. Yes, indeed the file is not displayed correctly in the PDF Viewer. Unfortunately, this is not something that we will fix, because the PDF Viewer is a discontinued product that we no longer support or improve. The file is displayed correctly in its successor th...
by Dimitar - Tracker Supp
Wed May 08, 2019 7:24 am
Forum: PDF-XChange Editor
Topic: Merging signed and non signed PDFs does not work
Replies: 1
Views: 643

Re: Merging signed and non signed PDFs does not work

Hello DGSBK, Welcome to our forum. The merging of such files will break the signatures but it should not be a problem for them to be merged. I'm guessing that some the files are locked and that's is why this error is appearing, but I can not be sure until I see the documents. Is it possible to send ...
by Dimitar - Tracker Supp
Wed May 08, 2019 6:29 am
Forum: PDF-XChange Editor
Topic: Scaling Up the Base Content Text Font Size
Replies: 7
Views: 1595

Re: Scaling Up the Base Content Text Font Size

Hello lester1027,

In order to select all the text you need first to enable the Edit mode, then press the right mouse button and go to this menu:


image.png

I hope this helps.


Reagards.
by Dimitar - Tracker Supp
Mon May 06, 2019 11:42 am
Forum: PDF-XChange Editor
Topic: Defining default landing tab SOLVED
Replies: 5
Views: 1868

Re: Defining default landing tab SOLVED

Hello labcottage,

Unfortunately, this behavior can not be changed.

There is no option available to customize that part of the application.


Regard.
by Dimitar - Tracker Supp
Mon May 06, 2019 9:53 am
Forum: PDF-XChange Editor
Topic: Incorrect link to PDF manual for v8 Ribbon UI
Replies: 8
Views: 1613

Re: Incorrect link to PDF manual for v8 Ribbon UI

Hello Ovg,

Thank you for the report.

As always we do appreciate your help.

We are currently fixing the problem.

Regards.
by Dimitar - Tracker Supp
Mon May 06, 2019 9:40 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2733

Re: crashes every time with text search + highlight

Hello hookedup1, Thank you for the file. We will make a few tests with it and get back to you. EDIT: I have managed to reproduce the problem at my end. I have forwarded your case to our developers for further investigation. When there is development on this issue I will contact you. Thank you for yo...
by Dimitar - Tracker Supp
Mon May 06, 2019 8:47 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2733

Re: crashes every time with text search + highlight

Hello hookedup1, Looks like I'm unable to reproduce the problem at my end. Is it possible to send us one of the documents with which you have this issue? If it is possible, please send it to support@tracker-software.com We need it, so we can investigate the reason for this issue. Please DO NOT post ...
by Dimitar - Tracker Supp
Mon May 06, 2019 8:26 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2733

Re: crashes every time with text search + highlight

Hello hookedup1,

Could you please tell us the exact version of the product you have installed on your computer?

You can see that under the Main menu -> Help -> About.

Regards.