Search found 428 matches

by Dimitar - Tracker Supp
Mon Oct 14, 2019 7:50 am
Forum: PDF-XChange Editor
Topic: V8 crashes
Replies: 1
Views: 18

Re: V8 crashes

Hello hbr,

Is it possible to tell us the exact version of your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Fri Oct 11, 2019 6:30 am
Forum: PDF-XChange Editor
Topic: Conversion from pdf to word/excel turns really wonky
Replies: 1
Views: 36

Re: Conversion from pdf to word/excel turns really wonky

Hello kaguyapicaro,

We have answered your email.

Please check your email and provide us with the requested details.

Regards.
by Dimitar - Tracker Supp
Thu Oct 10, 2019 9:10 am
Forum: PDF-XChange Editor
Topic: How to get the ribbon toolbar back
Replies: 3
Views: 39

Re: How to get the ribbon toolbar back

Hello Thalin,

The F8 key toggles the visibility of the main toolbar in the PDF Editor.
You have probably pressed F8 by accident at some point.

Regards.
by Dimitar - Tracker Supp
Thu Oct 10, 2019 6:21 am
Forum: PDF-XChange Editor
Topic: Always to next page in Fullscreen
Replies: 5
Views: 45

Re: Always to next page in Fullscreen

Hello ansali,

Thank you for your kind words.

We really try to make our products as user-friendly as possible. :-)


Regards.
by Dimitar - Tracker Supp
Thu Oct 10, 2019 6:17 am
Forum: PDF-XChange Editor
Topic: How to get the ribbon toolbar back
Replies: 3
Views: 39

Re: How to get the ribbon toolbar back

Hello Thalin,


Could you please press F8 or Ctrl + F8 and see if this resolves the problem?

Regards.
by Dimitar - Tracker Supp
Wed Oct 09, 2019 10:08 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Enhanced OCR plugin deactivated?
Replies: 1
Views: 34

Re: Enhanced OCR plugin deactivated?

Hello xchangeit, Except for the DEMO stamps that you will have on the converted documents, the new OCR has a trial period as well. This period is 30 days counted from the day of license purchase. When this period is over, you can't switch to this OCR anymore until a license is purchased. Regards.
by Dimitar - Tracker Supp
Wed Oct 09, 2019 10:04 am
Forum: PDF-XChange Editor
Topic: Attachment visibility
Replies: 1
Views: 29

Re: Attachment visibility

Hello labcottage,

Unfortunately, for the moment the answer is no.

You have to open the Attachments Pane in order to see if there is an attachment in the file.

Regards.
by Dimitar - Tracker Supp
Thu Oct 03, 2019 1:15 pm
Forum: PDF-XChange Editor
Topic: Dealing with Layers...
Replies: 13
Views: 478

Re: Dealing with Layers...

Hello Eric,

Yes, you will need to upgrade to the latest version in order to have this feature.

Only comments can be added in layers.

Regards.
by Dimitar - Tracker Supp
Wed Oct 02, 2019 11:54 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Known limitations for OCR? SOLVED
Replies: 4
Views: 51

Re: Known limitations for OCR? SOLVED

Hello Peter,

We are not aware of such an issue, also our products definitely do not have such limits!

Is it possible to send us a copy of that file to support@tracker-software.com
so we can investigate the reason for that problem?

Regards.
by Dimitar - Tracker Supp
Fri Sep 27, 2019 11:18 am
Forum: PDF-XChange Editor
Topic: logical page numbers
Replies: 41
Views: 2114

Re: logical page numbers

Hell Mark,

Could you please tell me whether the "Use logical page numbers" is still selected after the restart?

Also, could you please tell me what version is your PDF Editor?

Is it possible to send a screenshot of what you see at your end?


Regards.
by Dimitar - Tracker Supp
Thu Sep 26, 2019 12:06 pm
Forum: PDF-XChange Editor
Topic: Problem with IFilter Handler
Replies: 4
Views: 100

Re: Problem with IFilter Handler

Hello bobn0gfh,


Welcome to our forum.

Just to make sure that I'm understanding the problem correctly, could you please confirm that only the PDF files are missing in the Windows search results?

Could you please tell us the exact version of your PDF Editor and the Windows as well?

Regards.
by Dimitar - Tracker Supp
Tue Sep 24, 2019 2:25 pm
Forum: PDF-XChange Editor
Topic: PDFEncryption
Replies: 1
Views: 66

Re: PDFEncryption

Hello zakari.

Unfortunately, as you already know, this behavior is set by the PDF Specification.

Regards.
by Dimitar - Tracker Supp
Mon Sep 23, 2019 11:49 am
Forum: PDF-XChange Editor
Topic: Batch edit Bookmarks and Links zoom level
Replies: 7
Views: 133

Re: Batch edit link zoom level

Hello David,

Probably it will be an easy task to do but this depends on our developers.

We will forward your request to them and keep you posted how your request goes.

FR: 4913 - Batch editing of the zoom level links

Regards.
by Dimitar - Tracker Supp
Mon Sep 23, 2019 9:32 am
Forum: PDF-XChange Editor
Topic: Text box multiline is not working. The content is appearing in one straight line
Replies: 1
Views: 53

Re: Text box multiline is not working. The content is appearing in one straight line

Hello yesbees,

Could you please send us a screenshot of what you see at your end?

Also, could you please tell us how did you create the file, and what version is your PDF Editor?

Regards.
by Dimitar - Tracker Supp
Wed Sep 18, 2019 10:16 am
Forum: PDF-XChange Editor
Topic: [Feature Request] Locate tab position when draging file into PDF-XChange Editor
Replies: 1
Views: 267

Re: [Feature Request] Locate tab position when draging file into PDF-XChange Editor

Hello netsonicyxf,

For the moment this is not possible but we will forward your request to our team of developers for consideration.

Regards.
by Dimitar - Tracker Supp
Thu Aug 29, 2019 9:00 am
Forum: PDF-XChange Editor
Topic: Additional Metadata
Replies: 3
Views: 142

Re: Additional Metadata

Hello standish-001,

Please try this option during the conversion and see if it works for you:


image.png
image.png
image.png


I hope this helps.



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 2:26 pm
Forum: PDF-XChange Editor
Topic: Unknown Text encoding preventing doing search in docs
Replies: 5
Views: 107

Re: Unknown Text encoding preventing doing search in docs

Unfortunately, sometimes there are such news :-)


Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:27 pm
Forum: PDF-XChange Editor
Topic: Advanced search profile (suggestion)
Replies: 8
Views: 382

Re: Advanced search profile (suggestion)

Hello Bernard,

Thank you for the feedback on our product productivity.

Currently, this is not possible, but we will make an internal Feature Request ticket,
and send it to our developers for consideration.



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:18 pm
Forum: PDF-XChange Editor
Topic: Unknown Text encoding preventing doing search in docs
Replies: 5
Views: 107

Re: Unknown Text encoding preventing doing search in docs

Hello,

The printed text from the Chrome browser is not actually a text.

Please read this article in order to understand why is this happening:


https://www.tracker-software.com/knowle ... gle-Chrome



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 1:15 pm
Forum: PDF-XChange Editor
Topic: Where do I find a list of features available without license?
Replies: 1
Views: 105

Re: Where do I find a list of features available without license?

Hello FrankBusse,

You can find the list with the free features under every product:



image.png

https://www.tracker-software.com/produc ... nge-editor



Also, you can hide all the paid features in your PDF Editor:
image.png



Regards.
by Dimitar - Tracker Supp
Wed Aug 28, 2019 8:57 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(ocr): black text on noise background
Replies: 7
Views: 147

Re: question(ocr): black text on noise background

Hello SashaChernykh,

Since this affects the work process of our customers this problem is with high priority.

But we can not give an exact date when this issue will be resolved since this OCR engine is developed and supported by external developers.

Regards.
by Dimitar - Tracker Supp
Tue Aug 27, 2019 1:10 pm
Forum: PDF-XChange Editor
Topic: PDF Files take a long time to print
Replies: 3
Views: 143

Re: PDF Files take a long time to print

Hello Thomas, I was able to reproduce the problem at my end. I sent your file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possib...
by Dimitar - Tracker Supp
Mon Aug 26, 2019 12:43 pm
Forum: PDF-XChange Editor
Topic: Suggestion for Bates Numbering
Replies: 1
Views: 93

Re: Suggestion for Bates Numbering

Hello marceepoo,

It is enough that you are sharing your request here with us.

We will make an internal Feature Request ticket and send it to our developers for consideration.

Thank you for your feedback on our product usability and productivity.

Regards.
by Dimitar - Tracker Supp
Mon Aug 26, 2019 12:32 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Black boxes around edits and comments?
Replies: 5
Views: 143

Re: Black boxes around edits and comments?

Hello All,

Usually, this is happening with files printed from Autocad.

Regards.
by Dimitar - Tracker Supp
Mon Aug 26, 2019 11:39 am
Forum: PDF-XChange Editor
Topic: PDF Files take a long time to print
Replies: 3
Views: 143

Re: PDF Files take a long time to print

Hello Thomas,

Is it possible to send us one of the files with which you have this issue to support@tracker-software.com.

We need the file from which you are printing the PDF so we can investigate the reason for this issue.

Regards.
by Dimitar - Tracker Supp
Fri Aug 23, 2019 11:59 am
Forum: PDF-XChange Editor
Topic: Error [System]: Unspecified Error - Cannot Open Document
Replies: 9
Views: 352

Re: Error [System]: Unspecified Error - Cannot Open Document

Hello movxyz, Could you please try this procedure for clean installation of our products: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very lar...
by Dimitar - Tracker Supp
Fri Aug 23, 2019 11:32 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(ocr): black text on noise background
Replies: 7
Views: 147

Re: question(ocr): black text on noise background

Hello SashaChernykh,

Unfortunately, our Enhanced OCR currently has some problems recognizing text with a color background.

The developers are working on resolving this issue.

Regards.
by Dimitar - Tracker Supp
Fri Aug 23, 2019 8:53 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(version8): Russian OCR pack
Replies: 8
Views: 185

Re: question(version8): Russian OCR pack

Hello All,

...or you can use Bulgarian ( Български) as an alternative language.

It is Cyrillic based language same as the Russian language.

Regards.
by Dimitar - Tracker Supp
Fri Aug 16, 2019 7:03 am
Forum: PDF-XChange Editor
Topic: Log files
Replies: 10
Views: 792

Re: Log files

Hello Oliver,

Please keep us posted.

Regards.
by Dimitar - Tracker Supp
Fri Aug 16, 2019 6:57 am
Forum: PDF-XChange Editor
Topic: gather all highlighted text in one place
Replies: 8
Views: 162

Re: gather all highlighted text in one place

Hello astro46,

Thank you for your example.

I will make sure our developers receive it.


Regards.
by Dimitar - Tracker Supp
Thu Aug 15, 2019 1:41 pm
Forum: PDF-XChange Editor
Topic: Unable to Add Stamp
Replies: 1
Views: 79

Re: Unable to Add Stamp

Hello ssxitoperations,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Tue Aug 13, 2019 7:29 am
Forum: PDF-XChange Editor
Topic: "Buy Now" stamp does not go away despite removing watermark
Replies: 15
Views: 1037

Re: "Buy Now" stamp does not go away despite removing watermark

Hello Pulpo,

Could you please send us the first 15-20 symbols of your license code to support@tracker-software.com
so we can investigate the reson for this issue?

Also, it would be very useful if you could send us an example file which you have printed, as well.


Regards.
by Dimitar - Tracker Supp
Mon Aug 12, 2019 7:21 am
Forum: PDF-XChange Editor
Topic: Issues Overwriting PDF's
Replies: 3
Views: 155

Re: Issues Overwriting PDF's

Hello steventingate, Could you please give us more details about your network environment? Please tell us whether the files are located on some network storage? Please tell us whether the files accessible for editing by other PDF software? Also, what version is your PDF Editor? You can see that unde...
by Dimitar - Tracker Supp
Fri Aug 09, 2019 8:14 am
Forum: PDF-XChange Editor
Topic: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.
Replies: 9
Views: 575

Re: 8.0.330.0/W7 x64: Russian language is absent in OCR languages.

Hello All,

As an alternative, you can try the Bulgarian ( Български ) language.

image.png


It will help the OCR to recognize the Russian symbols.

Regards.
by Dimitar - Tracker Supp
Tue Aug 06, 2019 7:13 am
Forum: PDF-Tools
Topic: How to add files to the list with Drag&Drop? SOLVED
Replies: 11
Views: 180

Re: How to add files to the list with Drag&Drop? SOLVED

Thank you for the help Vladimir.

Regards.
by Dimitar - Tracker Supp
Tue Aug 06, 2019 7:11 am
Forum: PDF-XChange Editor
Topic: words instead of icons
Replies: 3
Views: 166

Re: words instead of icons

Thanks for the tip Willy.


Regards.
by Dimitar - Tracker Supp
Mon Aug 05, 2019 1:56 pm
Forum: PDF-XChange Editor
Topic: Secure Printing / Print Driver Override with Xerox
Replies: 12
Views: 494

Re: Secure Printing / Print Driver Override with Xerox

Hello ADvG, Since we were unable to reproduce the problem at our end I have forwarded your case to our developers for further investigation. As soon as there is development on this issue we will contact you. Thank you for your patience and understanding while we are doing our best to find a solution...
by Dimitar - Tracker Supp
Fri Jul 26, 2019 7:05 am
Forum: PDF-XChange Editor
Topic: blacken and anonymize
Replies: 1
Views: 88

Re: blacken and anonymize

Hello Julia, Yes, if the document is protected from editing by the signature, nothing permanent can be done to cover the names. You can cover them, by choosing fill color from the Format tab but this will not remove the content behind the field. If you can, please send us an example file, so we can ...
by Dimitar - Tracker Supp
Thu Jul 04, 2019 2:22 pm
Forum: PDF-XChange Editor
Topic: Convert to MS-Word Problems
Replies: 1
Views: 113

Re: Convert to MS-Word Problems

Hello pmcnulty, I was able to reproduce the problem at my end. Your file was forwarded to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shorte...
by Dimitar - Tracker Supp
Tue Jul 02, 2019 12:46 pm
Forum: Office2PDF & MS Office Addin
Topic: "PDF-XChange IE Plugin" - integrated in Explorer?
Replies: 5
Views: 160

Re: "PDF-XChange IE Plugin" - integrated in Explorer?

Hello Peter2,


I asked to check this because if the add-on does not work under IE will not work anywhere.


Could you please disable the Protected Mode of IE if it is enabled and see if the problem is resolved.

ProtectedMode.png


Regards.
by Dimitar - Tracker Supp
Tue Jul 02, 2019 7:12 am
Forum: Office2PDF & MS Office Addin
Topic: "PDF-XChange IE Plugin" - integrated in Explorer?
Replies: 5
Views: 160

Re: "PDF-XChange IE Plugin" - integrated in Explorer?

Hello Peter2,

Could you please check if the IE add-on is available in the IE itself and does it work there?


Regards.
by Dimitar - Tracker Supp
Wed Jun 12, 2019 1:38 pm
Forum: PDF-XChange Editor
Topic: Changing the file size from 150 M to 2,5 M (?)
Replies: 11
Views: 310

Re: Changing the file size from 150 M to 2,5 M (?)

Hello NewUser2,

Let us know the results after that.

Regards.
by Dimitar - Tracker Supp
Wed Jun 12, 2019 1:10 pm
Forum: PDF-XChange Editor
Topic: Changing the file size from 150 M to 2,5 M (?)
Replies: 11
Views: 310

Re: Changing the file size from 150 M to 2,5 M (?)

Hello NewUser2,

That would be "Save As Optimized" feature:

image.png
I hope this helps.


Regards.