Search found 882 matches

by Dimitar - Tracker Supp
Fri Feb 26, 2021 7:08 am
Forum: PDF-XChange Editor SDK
Topic: op.combineDocs + AddRootBookmarks + some info on internals
Replies: 6
Views: 70

Re: op.combineDocs + AddRootBookmarks + some info on internals

Hello žarko, Thank you for using our product. A feature request ticket was created in our internal ticket system. Let's hope that your wishes will be fulfilled soon :-) #5504: FR: op.combineDocs + AddRootBookmarks + some info on internals When asking about developments in this regard, please also me...
by Dimitar - Tracker Supp
Tue Feb 23, 2021 9:26 am
Forum: PDF-XChange Print Drivers
Topic: Some hyperlinks get corrupted when printing
Replies: 4
Views: 89

Re: Some hyperlinks get corrupted when printing

Hello Ani, Thank you for contacting us again. It seems that I have missed your previous email message. I asked again our developers for an update about your problem and once they respond I will contact you again. The email address was removed. I apologize for mentioning your email address in a publi...
by Dimitar - Tracker Supp
Thu Feb 18, 2021 10:44 am
Forum: PDF-XChange Editor
Topic: PDF Editor Not Responding on Larger PDF Files
Replies: 3
Views: 113

Re: PDF Editor Not Responding on Larger PDF Files

Hello payne8888, Welcome to our forum. I apologize for asking you this, but could you please tell me whether you are using the latest build 8.0.352.0 of the PDF Editor? You can see that under the Main menu -> Help -> About. Also, if it is possible, could you please send us one of the files with whic...
by Dimitar - Tracker Supp
Wed Feb 17, 2021 1:53 pm
Forum: PDF-XChange Editor
Topic: Properties Pane
Replies: 3
Views: 104

Re: Properties Pane

Hello Evander, Welcome to our forum. You can enable the pane permanently from this menu: image.png You can dock the pane again by dragging it to the middle of the side console, and dropping it there when this icon ( the one marked in red ) appears: image1.png I hope this helps. Regards.
by Dimitar - Tracker Supp
Tue Feb 16, 2021 12:46 pm
Forum: PDF-XChange Editor
Topic: Highlight and Comment
Replies: 13
Views: 209

Re: Highlight and Comment

Hello,



Please disable this option and see if it helps:


image.png


Regards.
by Dimitar - Tracker Supp
Mon Feb 15, 2021 2:06 pm
Forum: PDF-XChange Editor
Topic: Show Sorted Tabs
Replies: 5
Views: 550

Re: Show Sorted Tabs

Hello netsonicyxf,

Unfortunately, there is still no news about this feature.

When there is a development I will notify you.

Regards.
by Dimitar - Tracker Supp
Thu Feb 11, 2021 1:18 pm
Forum: PDF-XChange Viewer (End Users)
Topic: ePub Reading capacity???
Replies: 5
Views: 688

Re: ePub Reading capacity???

Hello flistereight,

We are aware of that, however, this is not very easy to implement.

It will take some time but it will be added.

Regards.
by Dimitar - Tracker Supp
Thu Feb 11, 2021 12:59 pm
Forum: PDF-XChange Editor
Topic: Digital Signature Invalid provider type specified
Replies: 4
Views: 99

Re: Digital Signature Invalid provider type specified

Hello,

Sometimes Windows updates are messing up the access rights to some folders ( including the TEMP ), so could you please try to access the file from another disk drive, and also try to start the PDF Ediotr's EXE file with admin rights ( Run As Admin ).

Regards.
by Dimitar - Tracker Supp
Mon Feb 08, 2021 1:38 pm
Forum: PDF-XChange Editor
Topic: [PDF-XChance issue with Wacom] PDF-XChange Not recognizing Wacom driver options
Replies: 6
Views: 118

Re: [PDF-XChance issue with Wacom] PDF-XChange Not recognizing Wacom driver options

Hello lindermman,


Please reinstall your application using this link:


https://www.tracker-software.com/EditorV9.x64.msi


After that, please reinstall your Wacom drivers and restart your computer.

When the system is loaded again, please check if the problem is resolved.

Regards.
by Dimitar - Tracker Supp
Mon Feb 08, 2021 1:33 pm
Forum: PDF-XChange Editor
Topic: PDF file association and "Open With -> PDF-XChange Editor" not working
Replies: 4
Views: 86

Re: PDF file association and "Open With -> PDF-XChange Editor" not working

Hello David, Please go to this folder: C:\Program Files\Tracker Software\Shell Extensions ..and start this application - XCShInfoSetup.exe When the application window appear, please set all the fields according to this screenshot and restart your computer: image.png When the system is loaded again, ...
by Dimitar - Tracker Supp
Fri Feb 05, 2021 3:23 pm
Forum: PDF-XChange Editor
Topic: "Redo" to recreate a deleted layer does not seem to work properly
Replies: 10
Views: 198

Re: "Redo" to recreate a deleted layer does not seem to work properly

Hello Timur, Thank you for your detailed report. I was able to reproduce both bugs at my end, so I will create a Bug report in our internal ticket system about these issues. When there is development on this issue we will contact you again. Thank you for your patience and understanding while we are ...
by Dimitar - Tracker Supp
Fri Feb 05, 2021 2:06 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange icon missing from the Word toolbar
Replies: 6
Views: 139

Re: PDF-XChange icon missing from the Word toolbar

Hello,

The PDF XChange Standard is also part of the PDF XChange Pro. Your previous product probably has been PDF XChange Pro.

However, you can also convert the files by dropping them into the PDF Editor directly.


Regards.
by Dimitar - Tracker Supp
Fri Feb 05, 2021 1:05 pm
Forum: PDF-XChange Editor
Topic: Customization gone (PDF-XChange Editor Plus 8)
Replies: 3
Views: 124

Re: Customization gone (PDF-XChange Editor Plus 8)

Hello Joachim,

As a last resort, you may try restoring your system to an earlier state, by using the Windows Restore.

Control Panel\All Control Panel Items\Recovery


...or you may try reinstalling your PDF Editor.


Regards.
by Dimitar - Tracker Supp
Fri Feb 05, 2021 12:48 pm
Forum: PDF-XChange Editor
Topic: create pdf from html page
Replies: 2
Views: 75

Re: create pdf from html page

Hello, You can currently do that only in the Internet Explorer but we are working on adding add-ons for the rest of the browsers as well. image.png We currently have add-on for Chrome but it is still under development. You may also use the Create a PDF from the Clipboard by selecting and copying the...
by Dimitar - Tracker Supp
Thu Feb 04, 2021 1:47 pm
Forum: PDF-Tools
Topic: Apply a signature picture to PDF
Replies: 1
Views: 58

Re: Apply a signature picture to PDF

Hello gfacco,

Yes it is possible.

Please go to this menu and import you signature:


image.png

Regards.
by Dimitar - Tracker Supp
Thu Feb 04, 2021 1:45 pm
Forum: PDF-XChange Editor
Topic: How to remove OCR text layer(s)?
Replies: 2
Views: 77

Re: How to remove OCR text layer(s)?

Hi,

Yes, it should look something like this:


image.png


Regards.
by Dimitar - Tracker Supp
Tue Jan 26, 2021 10:08 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor
Replies: 5
Views: 248

Re: PDF-XChange Editor

Hello DrT,

I'm not sure what is the connection between our PDF Editor and CutePDF so could you please send us few screenshots of what you see at your end?

Regards.
by Dimitar - Tracker Supp
Fri Jan 22, 2021 1:50 pm
Forum: PDF-XChange Editor
Topic: Multiple product keys/activation codes within one install
Replies: 1
Views: 86

Re: Multiple product keys/activation codes within one install

Hello terrapinIT, The product allows several license keys because you may own different products and different versions. For instance, you may have PDF Tools and PDF XChange Pro, and they both contain the PDF Editor but the licenses are different. You should not have any problems removing the old on...
by Dimitar - Tracker Supp
Tue Jan 19, 2021 3:26 pm
Forum: PDF-XChange Editor
Topic: MSI Arguments in Version 9? Documentation? SOLVED
Replies: 4
Views: 511

Re: MSI Arguments in Version 9? Documentation? SOLVED

Hello saxe,

Please replace this option F_EOCRPlugin with this one F_EOCRAPlugin and it will work.


Regards.
by Dimitar - Tracker Supp
Tue Jan 19, 2021 2:17 pm
Forum: PDF-XChange Editor
Topic: V9 - selecting columns after OCR not possible
Replies: 3
Views: 85

Re: V9 - selecting columns after OCR not possible

Hello klaus 2,

Is it possible to send us an example file with which you are facing this problem?

We need it in order to investigate the reason for this issue.

Regards.
by Dimitar - Tracker Supp
Tue Jan 19, 2021 2:13 pm
Forum: PDF-XChange Editor
Topic: Image to PDF -> Add Files
Replies: 4
Views: 266

Re: Image to PDF -> Add Files

Hello Arnold, The file explorer window, that is appearing, is located there where is located the tool that is accessing it. File - Open menu is located in the left corner so its file explorer window will be located there. The same applies to the Add Images window. It is logical for the window to app...
by Dimitar - Tracker Supp
Tue Jan 19, 2021 1:17 pm
Forum: PDF-XChange Editor
Topic: V 9.0.350 app crash when printing PDF with signature
Replies: 11
Views: 332

Re: V 9.0.350 app crash when printing PDF with signature

Hello braunerroei,

It seems there is a bug that affects the printing of certain types of documents.

The problem will be fixed in our next build of version 9, that will be released soon.


Regards.
by Dimitar - Tracker Supp
Tue Jan 19, 2021 1:15 pm
Forum: PDF-XChange Editor
Topic: Crash and visual mess
Replies: 3
Views: 238

Crash and visual mess

:)
by Dimitar - Tracker Supp
Wed Jan 06, 2021 3:22 pm
Forum: PDF-XChange Viewer (End Users)
Topic: How to buy PDF-Xchange Viewer Version 2.5 for commercial purposes where options are unlocked
Replies: 3
Views: 147

Re: How to buy PDF-Xchange Viewer Version 2.5 for commercial purposes where options are unlocked

Hello anashashmi,

Welcome to our forum.

The PDF Viewer is an old and discontinued product which we no longer sell.

However, you can use the license of the PDF Editor to activate the PDF Viewer if this is what you really want.

https://www.tracker-software.com/produc ... nge-editor

Regards.
by Dimitar - Tracker Supp
Wed Dec 30, 2020 3:28 pm
Forum: PDF-XChange Editor
Topic: Comment Boxes: Format Text - Indent First Line Redux SOLVED
Replies: 8
Views: 284

Re: Comment Boxes: Format Text - Indent First Line Redux SOLVED

Hello Brody,

I'm unable to reproduce the problem at my end even with your file!

Just for testing where the issue is, could you please backup your settings and then try to reset your program settings to their default values?

image.png



Regards.
by Dimitar - Tracker Supp
Wed Dec 30, 2020 2:08 pm
Forum: PDF-XChange Editor
Topic: Comment Boxes: Format Text - Indent First Line Redux SOLVED
Replies: 8
Views: 284

Re: Comment Boxes: Format Text - Indent First Line Redux SOLVED

Hello Brody, Thank you for your report. Just to be sure that I'm understanding the problem correctly, could you please confirm that after you set the default formatting "Apply Default Text formatting" is not working on files opened afterwards? If this is correct could you please provide us an exampl...
by Dimitar - Tracker Supp
Mon Dec 28, 2020 3:28 pm
Forum: PDF-XChange Editor
Topic: Can't copy & paste from document
Replies: 5
Views: 377

Re: Can't copy & paste from document

Probably a custom ( or extremely expensive ) font instead of a rare one.




Regards.
by Dimitar - Tracker Supp
Mon Dec 28, 2020 2:24 pm
Forum: PDF-XChange Editor
Topic: Animated GIF when PowerPoint(PPTX) saved as PDF?
Replies: 3
Views: 216

Re: Animated GIF when PowerPoint(PPTX) saved as PDF?

Hello Ramesh,

Unfortunately, the animation will not be preserved.

You will need to add the 3D file directly into the PDF Editor.


Regards.
by Dimitar - Tracker Supp
Mon Dec 28, 2020 10:39 am
Forum: PDF-Tools
Topic: Krusader - open with Xchange Editor over Wine
Replies: 1
Views: 136

Re: Krusader - open with Xchange Editor over Wine

Hello HarberCandelario,

Welcome to our forum.

Have you tried to set it through the PDF Editor's preferences menu?

image.png



Regards.
by Dimitar - Tracker Supp
Mon Dec 28, 2020 8:42 am
Forum: PDF-XChange Editor
Topic: Can't copy & paste from document
Replies: 5
Views: 377

Re: Can't copy & paste from document

Hello sgjohnson1981,

Thank you for the provided file.

I answered your email.

Regards.
by Dimitar - Tracker Supp
Wed Dec 23, 2020 3:12 pm
Forum: PDF-XChange Editor
Topic: layers
Replies: 2
Views: 197

Re: layers

Thanks for the help Willy.
by Dimitar - Tracker Supp
Wed Dec 23, 2020 3:11 pm
Forum: PDF-XChange Editor
Topic: Font size issue
Replies: 3
Views: 197

Re: Font size issue

Hello,

Welcome to our forum.

Is it possible to send us an example file that contains this type of text?

We need it in order to investigate why this is happening.


Regards.
by Dimitar - Tracker Supp
Tue Dec 22, 2020 3:28 pm
Forum: PDF-XChange Editor
Topic: PDF-XCXhange Plus upgrade
Replies: 3
Views: 275

Re: PDF-XCXhange Plus upgrade

Hello DrT, The installers for the PDF Editor and Editor Plus are the same. The license key is the thing that makes them different. The difference between the versions is that the Plus version has the ability to create and edit fillable Forms. This is a short description of our licensing: All license...
by Dimitar - Tracker Supp
Tue Dec 22, 2020 3:08 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: How can one correct the OCR'd text in a document?
Replies: 14
Views: 2536

Re: How can one correct the OCR'd text in a document?

Hello Jochn, From the screenshot, I can see that you have set the Output to Searchable image. This is what makes the text layer invisible. Please set it to "Editable Text and Images" or "Fine Content". image.png Also, if the image is not in the best look, please use the Enhance Scans option to try t...
by Dimitar - Tracker Supp
Tue Dec 22, 2020 2:56 pm
Forum: PDF-XChange Editor
Topic: Can't copy & paste from document
Replies: 5
Views: 377

Re: Can't copy & paste from document

Hello sgjohnson1981, I'm afraid that without the file itself we cannot help you much. If it is possible please provide us with a copy of the file in question so w can investigate the reason for this issue. If you do not want the file to be seen in public, please send it to: support@tracker-software....
by Dimitar - Tracker Supp
Fri Dec 11, 2020 3:24 pm
Forum: PDF-XChange Editor
Topic: Select a value from a dropdown list
Replies: 5
Views: 275

Re: Select a value from a dropdown list

Yes, indeed an example file will help us in investigating the problem you are facing.

Regards.
by Dimitar - Tracker Supp
Fri Dec 11, 2020 3:20 pm
Forum: PDF-XChange Editor
Topic: Parts of a pdf document disappear
Replies: 3
Views: 169

Re: Parts of a pdf document disappear

Hello Hinz,

Welcome to our forum.

Could you please tell me the exact version of your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to send us one example file wit which you have this problem?


Regards.