Search found 497 matches

by Dimitar - Tracker Supp
Thu Dec 05, 2019 2:15 pm
Forum: Network Administrator Support
Topic: security settings global
Replies: 1
Views: 10

Re: security settings global

Hello Andy, In order to achieve that first you need to create a custom security settings: image.png Then you have to export the PDF Editor's settings from: Main menu -> File -> Manage Settings -> Export Settings. After that, you can import the setting to all of the users using command line: https://...
by Dimitar - Tracker Supp
Thu Dec 05, 2019 1:53 pm
Forum: PDF-XChange Editor
Topic: Last point read SOLVED
Replies: 2
Views: 15

Re: Last point read SOLVED

:-)
by Dimitar - Tracker Supp
Thu Dec 05, 2019 1:52 pm
Forum: PDF-Tools
Topic: Merge pdfs with filenames
Replies: 3
Views: 42

Re: Merge pdfs with filenames

Hello Juha,


You asked about merging the files in the PDF Tools section, so I guessed you are talking about merging in the PDF Tools.

Please explain in detail how you try to merge the files?


Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: False URLs?!
Replies: 5
Views: 149

Re: False URLs?!

Hello,

The easiest way to obtain news about this problem is to ask for updates in this topic.

Also, your email was added in the ticket as a requester so once the issue is resolved you will receive notification about that.

Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 1:46 pm
Forum: PDF-XChange Editor
Topic: Highlighting multiple lines
Replies: 3
Views: 33

Re: Highlighting multiple lines

Hello,


Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to send us an example file with which you have this problem?

Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 1:44 pm
Forum: PDF-XChange Editor
Topic: file not scrolling to next page SOLVED
Replies: 3
Views: 26

Re: file not scrolling to next page SOLVED

Hello,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 1:41 pm
Forum: PDF-Tools
Topic: Merge pdfs with filenames
Replies: 3
Views: 42

Re: Merge pdfs with filenames

Hello JTU,

Welcome to our forum.

You can set the file names from this menu:

image.png

Regards.
by Dimitar - Tracker Supp
Mon Dec 02, 2019 2:15 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 14
Views: 128

Re: Perimeter lines popping in and out of existence!

Hello MJN,

Since I can't reproduce such behavior at my end, Is it possible to make a video in which the problem is visible?


Regards.
by Dimitar - Tracker Supp
Mon Dec 02, 2019 1:12 pm
Forum: PDF-XChange Editor
Topic: Google drive integration broken
Replies: 5
Views: 52

Re: Gogle drive integration broken

Hello François,

Please take a look at this article and see if this solution works for you:

https://support.google.com/accounts/ans ... 0255?hl=en


Regards.
by Dimitar - Tracker Supp
Wed Nov 27, 2019 10:51 am
Forum: PDF-XChange Editor
Topic: Why can't I select "path" from EDIT pulldown menu?
Replies: 3
Views: 212

Re: Why can't I select "path" from EDIT pulldown menu?

Hello balmydrizzle,

Could you please send a screenshot of what you see at your end?


Regards.
by Dimitar - Tracker Supp
Wed Nov 27, 2019 10:44 am
Forum: PDF-XChange Editor
Topic: Italic font style lost when re-edit same text after saving file
Replies: 3
Views: 211

Re: Italic font style lost when re-edit same text after saving file

Hello balmydrizzle, Could you please tell us what is your current version of your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to provide us with a sample file and the few of the fonts you are using? If it is possible, please send them to: support@tracker-s...
by Dimitar - Tracker Supp
Mon Nov 25, 2019 7:36 am
Forum: PDF-XChange Editor
Topic: OCR not working
Replies: 4
Views: 314

Re: OCR not working

Hello Cedric,

As I suspected, your file has protection applied which is forbidding OCR and any kind of editing:


image.png


If you want to make an editable copy, you need to remove the protection, if you have the password, or print and after that scan the document in order to do that.

Regards.
by Dimitar - Tracker Supp
Fri Nov 22, 2019 1:29 pm
Forum: PDF-XChange Editor
Topic: Disable PDF preview thumbnails in explorer
Replies: 1
Views: 183

Re: Disable PDF preview thumbnails in explorer

Hello miloe,

Please go to this folder:



C:\Program Files\Tracker Software\Shell Extensions\


..and start this file:


XCShInfoSetup.exe


Then set the preview handler to none or to be handled by some other software:

image.png


Regards.
by Dimitar - Tracker Supp
Wed Nov 20, 2019 1:08 pm
Forum: PDF-XChange Editor
Topic: MAPI.dll cannot be loaded
Replies: 5
Views: 219

Re: MAPI.dll cannot be loaded

Hello KimmoJ,

Could you please try to send an email from one of the problematic machines using the portable version of the Editor?

You can download it from this link:


https://downloads.pdf-xchange.com/PDFXE ... rtable.zip


After that, please let us know if it was successful.


Regards.
by Dimitar - Tracker Supp
Wed Nov 20, 2019 1:01 pm
Forum: PDF-XChange Editor
Topic: Copy protection
Replies: 7
Views: 158

Re: Copy protection

Looks like it.

Regards.
by Dimitar - Tracker Supp
Wed Nov 20, 2019 7:57 am
Forum: PDF-XChange Editor
Topic: Full-screen not remember page layout and zoom settings
Replies: 1
Views: 46

Re: Full-screen not remember page layout and zoom settings

Hello,

Could you please update your software to the latest version and see if this resolves the problem?

You can download the latest version at this location:

https://www.tracker-software.com/product/downloads

Regards.
by Dimitar - Tracker Supp
Wed Nov 20, 2019 7:53 am
Forum: PDF-XChange Editor
Topic: Copy protection
Replies: 7
Views: 158

Re: Copy protection

Hello David, If the PDF Reader is an official application that obeys the PDF specifications set by the PDF format it should obey and the security settings as well. However, if the document is not password protected ( encrypted ) there will always be external applications that can make a visual copy ...
by Dimitar - Tracker Supp
Tue Nov 19, 2019 1:38 pm
Forum: PDF-XChange Editor
Topic: RIGHT TO LEFT BUG
Replies: 1
Views: 50

Re: RIGHT TO LEFT BUG

Hello Alexa,

Could you please send us a screenshot of the menu from which you are selecting the text orientation?


Regards.
by Dimitar - Tracker Supp
Tue Nov 19, 2019 1:24 pm
Forum: PDF-XChange Editor
Topic: Greyed out Text edit button
Replies: 1
Views: 45

Re: Greyed out Text edit button

Hello Gin,

Could you please tell us is this happening to all the files you open into the PDF Editor or just with these ones?


Regards.
by Dimitar - Tracker Supp
Tue Nov 19, 2019 7:49 am
Forum: PDF-XChange Editor
Topic: Copy protection
Replies: 7
Views: 158

Re: Copy protection

Hello David,


Yes, we do have such protection:

image.png

You can test it by installing your product as a Free version.

https://www.tracker-software.com/product/downloads


Regards.
by Dimitar - Tracker Supp
Tue Nov 19, 2019 7:39 am
Forum: PDF-XChange Viewer (End Users)
Topic: Install an OCR Language Pack
Replies: 1
Views: 202

Re: Install an OCR Language Pack

Hello gaiess,

Could you please tell us what version is your PDF Viewer?

You can see that under the Help -> About menu.

Regards.
by Dimitar - Tracker Supp
Mon Nov 18, 2019 9:36 am
Forum: PDF-XChange Editor
Topic: Why does PDF, Saved As, Docx file Require Password
Replies: 3
Views: 106

Re: Why does PDF, Saved As, Docx file Require Password

Hello Ed,

I apologize for the confusion caused.

The meaning behind this is that the DEMO limitations can be removed in the MS Office application so there will no meaning for us to have such limits in the first place if the file is not locked.


Regards.
by Dimitar - Tracker Supp
Mon Nov 18, 2019 9:22 am
Forum: PDF-XChange Editor
Topic: Copy text and everything else
Replies: 3
Views: 95

Re: Copy text and everything else

Hello Dromandon,

Thank you, I got the files.

Please allow me some time to test the issue at my end and I will get back to you with the results.

Regards.
by Dimitar - Tracker Supp
Mon Nov 18, 2019 9:19 am
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 14
Views: 128

Re: Perimeter lines popping in and out of existence!

Hello MJN,

Please do let me know what you have discovered.



Regards.
by Dimitar - Tracker Supp
Fri Nov 15, 2019 2:29 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 14
Views: 128

Re: Perimeter lines popping in and out of existence!

Hello MJN, I understand your worry. The described behavior of our Editor is indeed strange. We didn't face such a problem before so I could not tell you what is the reason for this issue for the moment. Unfortunately, I will need to ask you for some screenshots of what you have seen, if this is poss...
by Dimitar - Tracker Supp
Fri Nov 15, 2019 2:16 pm
Forum: PDF-XChange Editor
Topic: Saving a PDF after compressing images fails
Replies: 11
Views: 282

Re: Saving a PDF after compressing images fails

Hello Puffolino,

Could you please tell us, whether the same behavior reproducible with the latest version?

Rgeards.
by Dimitar - Tracker Supp
Fri Nov 15, 2019 2:08 pm
Forum: PDF-XChange Editor
Topic: Copy text and everything else
Replies: 3
Views: 95

Re: Copy text and everything else

Hello Dromandon, Could you please tell me what version is your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to send us an example file with which you have this issue, so we can investigate the reason for this issue? If it is possible, please send it to: sup...
by Dimitar - Tracker Supp
Fri Nov 15, 2019 8:22 am
Forum: PDF-XChange Editor
Topic: Measure an angle? SOLVED
Replies: 6
Views: 190

Re: Measure an angle? SOLVED

:-)
by Dimitar - Tracker Supp
Fri Nov 15, 2019 8:21 am
Forum: PDF-Tools
Topic: mirror object
Replies: 15
Views: 1644

Re: mirror object

Hello HeadlessOne,

Thanks for the tips and your effort.

I'm pretty sure that they will come in handy for someone.

Regards.
by Dimitar - Tracker Supp
Thu Nov 14, 2019 10:50 am
Forum: PDF-XChange Editor
Topic: Selection tool
Replies: 3
Views: 120

Re: Selection tool

Hello trager,

Is it possible to send us an example file with which you have this issue?

Please send it to support@tracker-software.com

along with a screenshot of what you see at your end when you try that.




Regards.
by Dimitar - Tracker Supp
Tue Nov 12, 2019 12:35 pm
Forum: PDF-XChange Editor
Topic: OCR not working
Replies: 4
Views: 314

Re: OCR not working

Hello Cedric,

Could you please send us a screenshot of what you see when you click on the OCR button?

Also, is it possible to send us the document that you can not pass trough the OCR tool?

Pleas send it to: support@tracker-software.com

Regards.
by Dimitar - Tracker Supp
Mon Nov 11, 2019 3:21 pm
Forum: PDF-XChange Editor
Topic: Page counting error in build 334.0
Replies: 5
Views: 170

Re: Page counting error in build 334.0

Hello Chris,


Could you please send a screenshot of what you see at your end?

Regards.
by Dimitar - Tracker Supp
Mon Nov 11, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: Selection tool
Replies: 3
Views: 120

Re: Selection tool

Hello trager, In our PDF Editor, you can select either base content or comments, the same way as in other applications by drawing a rectangle around the content. You can try that using your PDF Editor in Free mode, and see if it works the way you want it to work. Just download it and install it. Reg...
by Dimitar - Tracker Supp
Mon Nov 11, 2019 2:06 pm
Forum: PDF-XChange Print Drivers
Topic: Empty pages when printing from program
Replies: 3
Views: 248

Re: Empty pages when printing from program

Hello,

Could you please try with version 8.0.334.0?

https://www.tracker-software.com/product/downloads



Regards.
by Dimitar - Tracker Supp
Mon Nov 11, 2019 2:01 pm
Forum: PDF-XChange Editor
Topic: Save/Export Settings
Replies: 2
Views: 70

Re: Save/Export Settings

Thank you for providing that information Ovg.


Regards.
by Dimitar - Tracker Supp
Mon Nov 11, 2019 2:00 pm
Forum: PDF-XChange Editor
Topic: Adding text
Replies: 21
Views: 730

Re: Adding text

Hello AlbrechtMehl, Using Enter key works just fine at my end! Could you please try to disable Edit Text Elements as Blocks and see if this work for you: image.png Is it possible to send us an example file in which you have set up the same situation? If it is, please send it to support@tracker-softw...
by Dimitar - Tracker Supp
Fri Nov 08, 2019 2:52 pm
Forum: PDF-XChange Editor
Topic: Adding text
Replies: 21
Views: 730

Re: Adding text

Hello AlbrechtMehl,

Pressing the Enter key should work here as well.

If the text doesn't move down when you press the Enter, there must be a field around it that needs to be resized.

Please try that and let us know if it works for you.

Regards.
by Dimitar - Tracker Supp
Thu Nov 07, 2019 1:22 pm
Forum: PDF-XChange Editor
Topic: Help
Replies: 20
Views: 415

Re: Help

Thank you for the additional information Ovg.

Regards.
by Dimitar - Tracker Supp
Thu Nov 07, 2019 12:59 pm
Forum: PDF-XChange Editor
Topic: Adding text
Replies: 21
Views: 730

Re: Adding text

Hello AlbrechtMehl,

When you add a text, a Format Tab will appear in the upper menu:


image.png


From this Format Tab you can set the font type, color, and size.


I hope this helps.


Regards.
by Dimitar - Tracker Supp
Thu Nov 07, 2019 12:53 pm
Forum: PDF-XChange Editor
Topic: Typewriter Text font spacing
Replies: 5
Views: 110

Re: Typewriter Text font spacing

Hello Shaun5,

Welcome to our forum.

Is it possible to send us an example file to support@tracker-software.com
so we can see what could be done about this particular situation?

Regards.
by Dimitar - Tracker Supp
Thu Nov 07, 2019 8:05 am
Forum: PDF-XChange Editor
Topic: Help
Replies: 20
Views: 415

Re: Help

:-)
by Dimitar - Tracker Supp
Thu Nov 07, 2019 7:36 am
Forum: PDF-XChange Editor
Topic: Help
Replies: 20
Views: 415

Re: Help

Thank you for your effort Ovg.
by Dimitar - Tracker Supp
Wed Nov 06, 2019 1:47 pm
Forum: PDF-XChange Editor
Topic: Help
Replies: 20
Views: 415

Re: Help

Hi All,

Thanks for the help Ovg.

Regards.
by Dimitar - Tracker Supp
Tue Nov 05, 2019 8:14 am
Forum: PDF-XChange Editor SDK
Topic: Temporary Files for PDFs from URL are extremely long when using "send by Email"
Replies: 5
Views: 192

Re: Temporary Files for PDFs from URL are extremely long when using "send by Email"

Hello AnKeilha,

A ticket in our internal problem reporting system was created:


#4981: Editor SDK: Temporary Files for PDFs from URL are extremely long when using "send by Email"

Please refer to this ticket number when you are asking about the status of the problem.


Regards.