Tracker Software Products

Hello,

I'm sorry I have to be the one bringing the bad news, but this feature is part of the paid features list in the latest PDF-XChange Editor builds.

Regards.

Hello sharperbuch,

No, it is not removed.

This option is located here:

If it is not there, could you please try to reset your program settings to their default values and see if this resolves the problem:

Regards.

Hello Puffolino,

In order to get the Auto value, just write 0 and it will reset to Auto.

I hope this helps.

Regards.

Hello Alex,

Thank you.

I answered you by email.

Regards.

Hello Alex,

Could you please send us the first 10-15 symbols of your license key to: support@tracker-software.com

We need it so we can investigate the reason for this issue.

Regards.

Hello Luca, I tried to reproduce the problem but it seems that everything works OK at my end. image.png image.png Is it possible to send us one of your files, with which you have this problem? If you do not want to share your files on a public forum, please send the file(s) to: support@tracker-softw...

Thanks for the help soremo.

Hello sunshineh,

Is it possible to send us an example file so we can see what could be done about your case?

If you do not want to share you document in a public forum, please send it to: support@tracker-software.com

Regards.

Hello matsu,

I'm afraid that we do not have control over that behavior of the cursor.

We only have control over its size.

Regards.

Hello,

Could you please tell us the version of your PDF Editor as well as the version of your MS Office?

Also, is it possible to send us an example document with which you have this issue?

Regards

Hello Marshall,

Could you please try to use the scanner in another application like Paint and see if it works there?

Regards.

Happy New Year !!!

Hello abrogard, An example file will be very useful indeed in order for us to resolve your issue. If you do not feel comfortable to share your document in a public forum, you can send it to support@tracker-software.com where the document will be treated with a higher level of confidentiality. Regards.

Hello jbell@somecomputing.com,

Could you please tell me from what version of the PDF Editor do you try to update?

Regards.

Hello Hugo,

Unfortunately, this is not possible.

Regards.

Hello all, There are some limitations here, and they are a bit confusing, so I will try to explain them, please let me know if you need clarification on any of the points below. The successful conversion depends on the mail client that the sender is using. It appears that each mail client embeds att...

Hello,

Yes, that option is the possible reason for this issue.

Regards.

Hello,

Yes, an example file will be very useful, as well as information about the exact version of the PDF Editor.

Regards.

Thanks for the help Willy.

Hello chriscapade, Could you please follow this procedure of clean installation of our products: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a v...

Hello chriscapade,

Could you please tell us the exact version of the PDF XChange printer driver?

You can see that under the Editor's Main menu -> Help -> About.

Regards.

You are welcome.

Regards.

Hello dmh,

Could you please try to reset your program setting to their default values and see if this helps.

This can be done under the Main menu -> File -> Manage Settings -> Reset Settings.

I hope this helps.

Regards.

Hello Jmecalux,

Unfortunately, our developers cannot provide us with an exact date when it will be ready because they are quite busy, but we will keep you posted about any progress.

Regards.

Hello barrykrusch, Yes, we do have a dedicated support email. Please send us all the details of this case to: support@tracker-software.com We need the following information: an example file, the exact version of your PDF Viewer, a screenshot of what you see at your end, and if you have one, please s...

Hello ksta_spindler,

I'm not sure if our software can do that.

But just to be sure, I will ask you to first reset your program settings.

Please go to the Main menu -> File -> Manage Settings -> Reset Settings.

If this does not help please contact us again.

Regards.

Hello postkasten,

I'm sorry to hear that.

As my colleague Daniel said above, the fix will be available in our next version.

The release date of our new version is December 19.

Regards.

Hello MJN,

We will forward your request to our team of developers, to consider such option for implementation.

Regards.

Hello Andy, In order to achieve that first you need to create a custom security settings: image.png Then you have to export the PDF Editor's settings from: Main menu -> File -> Manage Settings -> Export Settings. After that, you can import the setting to all of the users using command line: https://...

Hello Juha,

You asked about merging the files in the PDF Tools section, so I guessed you are talking about merging in the PDF Tools.

Please explain in detail how you try to merge the files?

Regards.

Hello,

The easiest way to obtain news about this problem is to ask for updates in this topic.

Also, your email was added in the ticket as a requester so once the issue is resolved you will receive notification about that.

Regards.

Hello,

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to send us an example file with which you have this problem?

Regards.

Hello,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

Hello JTU,

Welcome to our forum.

You can set the file names from this menu:

Regards.

Hello MJN,

Since I can't reproduce such behavior at my end, Is it possible to make a video in which the problem is visible?

Regards.

Hello François,

Please take a look at this article and see if this solution works for you:

https://support.google.com/accounts/ans ... 0255?hl=en

Regards.

Hello balmydrizzle,

Could you please send a screenshot of what you see at your end?

Regards.

Hello balmydrizzle, Could you please tell us what is your current version of your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to provide us with a sample file and the few of the fonts you are using? If it is possible, please send them to: support@tracker-s...

Hello Cedric,

As I suspected, your file has protection applied which is forbidding OCR and any kind of editing:

If you want to make an editable copy, you need to remove the protection, if you have the password, or print and after that scan the document in order to do that.

Regards.

Hello miloe,

Please go to this folder:

C:\Program Files\Tracker Software\Shell Extensions\

..and start this file:

XCShInfoSetup.exe

Then set the preview handler to none or to be handled by some other software:

Regards.

Hello KimmoJ,

Could you please try to send an email from one of the problematic machines using the portable version of the Editor?

You can download it from this link:

https://downloads.pdf-xchange.com/PDFXE ... rtable.zip

After that, please let us know if it was successful.

Regards.

Looks like it.

Regards.

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