Tracker Software Products

Hello Andy, In order to achieve that first you need to create a custom security settings: image.png Then you have to export the PDF Editor's settings from: Main menu -> File -> Manage Settings -> Export Settings. After that, you can import the setting to all of the users using command line: https://...

Hello Juha,

You asked about merging the files in the PDF Tools section, so I guessed you are talking about merging in the PDF Tools.

Please explain in detail how you try to merge the files?

Regards.

Hello,

The easiest way to obtain news about this problem is to ask for updates in this topic.

Also, your email was added in the ticket as a requester so once the issue is resolved you will receive notification about that.

Regards.

Hello,

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to send us an example file with which you have this problem?

Regards.

Hello,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

Hello JTU,

Welcome to our forum.

You can set the file names from this menu:

Regards.

Hello MJN,

Since I can't reproduce such behavior at my end, Is it possible to make a video in which the problem is visible?

Regards.

Hello François,

Please take a look at this article and see if this solution works for you:

https://support.google.com/accounts/ans ... 0255?hl=en

Regards.

Hello balmydrizzle,

Could you please send a screenshot of what you see at your end?

Regards.

Hello balmydrizzle, Could you please tell us what is your current version of your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to provide us with a sample file and the few of the fonts you are using? If it is possible, please send them to: support@tracker-s...

Hello Cedric,

As I suspected, your file has protection applied which is forbidding OCR and any kind of editing:

If you want to make an editable copy, you need to remove the protection, if you have the password, or print and after that scan the document in order to do that.

Regards.

Hello miloe,

Please go to this folder:

C:\Program Files\Tracker Software\Shell Extensions\

..and start this file:

XCShInfoSetup.exe

Then set the preview handler to none or to be handled by some other software:

Regards.

Hello KimmoJ,

Could you please try to send an email from one of the problematic machines using the portable version of the Editor?

You can download it from this link:

https://downloads.pdf-xchange.com/PDFXE ... rtable.zip

After that, please let us know if it was successful.

Regards.

Looks like it.

Regards.

Hello,

Could you please update your software to the latest version and see if this resolves the problem?

You can download the latest version at this location:

https://www.tracker-software.com/product/downloads

Regards.

Hello David, If the PDF Reader is an official application that obeys the PDF specifications set by the PDF format it should obey and the security settings as well. However, if the document is not password protected ( encrypted ) there will always be external applications that can make a visual copy ...

Hello Alexa,

Could you please send us a screenshot of the menu from which you are selecting the text orientation?

Regards.

Hello Gin,

Could you please tell us is this happening to all the files you open into the PDF Editor or just with these ones?

Regards.

Hello David,

Yes, we do have such protection:

You can test it by installing your product as a Free version.

https://www.tracker-software.com/product/downloads

Regards.

Hello gaiess,

Could you please tell us what version is your PDF Viewer?

You can see that under the Help -> About menu.

Regards.

Hello Ed,

I apologize for the confusion caused.

The meaning behind this is that the DEMO limitations can be removed in the MS Office application so there will no meaning for us to have such limits in the first place if the file is not locked.

Regards.

Hello Dromandon,

Thank you, I got the files.

Please allow me some time to test the issue at my end and I will get back to you with the results.

Regards.

Hello MJN,

Please do let me know what you have discovered.

Regards.

Hello MJN, I understand your worry. The described behavior of our Editor is indeed strange. We didn't face such a problem before so I could not tell you what is the reason for this issue for the moment. Unfortunately, I will need to ask you for some screenshots of what you have seen, if this is poss...

Hello Puffolino,

Could you please tell us, whether the same behavior reproducible with the latest version?

Rgeards.

Hello Dromandon, Could you please tell me what version is your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to send us an example file with which you have this issue, so we can investigate the reason for this issue? If it is possible, please send it to: sup...

Hello HeadlessOne,

Thanks for the tips and your effort.

I'm pretty sure that they will come in handy for someone.

Regards.

Hello trager,

Is it possible to send us an example file with which you have this issue?

Please send it to support@tracker-software.com

along with a screenshot of what you see at your end when you try that.

Regards.

Hello Cedric,

Could you please send us a screenshot of what you see when you click on the OCR button?

Also, is it possible to send us the document that you can not pass trough the OCR tool?

Pleas send it to: support@tracker-software.com

Regards.

Hello Chris,

Could you please send a screenshot of what you see at your end?

Regards.

Hello trager, In our PDF Editor, you can select either base content or comments, the same way as in other applications by drawing a rectangle around the content. You can try that using your PDF Editor in Free mode, and see if it works the way you want it to work. Just download it and install it. Reg...

Hello,

Could you please try with version 8.0.334.0?

https://www.tracker-software.com/product/downloads

Regards.

Thank you for providing that information Ovg.

Regards.

Hello AlbrechtMehl, Using Enter key works just fine at my end! Could you please try to disable Edit Text Elements as Blocks and see if this work for you: image.png Is it possible to send us an example file in which you have set up the same situation? If it is, please send it to support@tracker-softw...

Hello AlbrechtMehl,

Pressing the Enter key should work here as well.

If the text doesn't move down when you press the Enter, there must be a field around it that needs to be resized.

Please try that and let us know if it works for you.

Regards.

Thank you for the additional information Ovg.

Regards.

Hello AlbrechtMehl,

When you add a text, a Format Tab will appear in the upper menu:

From this Format Tab you can set the font type, color, and size.

I hope this helps.

Regards.

Hello Shaun5,

Welcome to our forum.

Is it possible to send us an example file to support@tracker-software.com
so we can see what could be done about this particular situation?

Regards.

Thank you for your effort Ovg.

Hi All,

Thanks for the help Ovg.

Regards.

Hello AnKeilha,

A ticket in our internal problem reporting system was created:

#4981: Editor SDK: Temporary Files for PDFs from URL are extremely long when using "send by Email"

Please refer to this ticket number when you are asking about the status of the problem.

Regards.

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