Search found 826 matches

by Dimitar - Tracker Supp
Mon Nov 16, 2020 8:17 am
Forum: PDF-Tools
Topic: 342 Build: Unable to send file via Share->Email: SOLVED
Replies: 4
Views: 216

Re: 342 Build: Unable to send file via Share->Email: SOLVED

Hello Ovg,

You caught us. :wink:

Yes, there is something broken but it will be fixed soon. :-)

Regards.
by Dimitar - Tracker Supp
Fri Nov 13, 2020 8:27 am
Forum: PDF-XChange Editor
Topic: Showing Demo version in purchased software.
Replies: 1
Views: 137

Re: Showing Demo version in purchased software.

Hello sahayaeugine,

Welcome to our forum.

Could you please tell me what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Wed Nov 11, 2020 2:02 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Wrong OCR
Replies: 10
Views: 1082

Re: Wrong OCR

Hello Biber, I apologize for the delay. What I meant was whether you have used the Default OCR or the Enhanced OCR tool. I asked you to take a look at my test file, if there are the same mistakes made as in your tests, but after a close comparing with your file, I noticed that they are very similar....
by Dimitar - Tracker Supp
Tue Nov 10, 2020 2:00 pm
Forum: PDF-XChange Editor
Topic: All toolbars are gone
Replies: 5
Views: 224

Re: All toolbars are gone

..also, if the product is very old version, or you have PDF Viewer, you will have to press F9.
by Dimitar - Tracker Supp
Tue Nov 10, 2020 10:49 am
Forum: PDF-XChange Editor
Topic: All toolbars are gone
Replies: 5
Views: 224

Re: All toolbars are gone

Hello Mara,

Welcome our forum.

Please press the keys F8 or Ctrl + F8 on your keyboard, and see if this resolves the problem.


Regards.
by Dimitar - Tracker Supp
Mon Nov 09, 2020 8:04 am
Forum: PDF-XChange Editor
Topic: Version confusion via Tracker updater SOLVED
Replies: 2
Views: 121

Re: Version confusion via Tracker updater SOLVED

Hello Fletch, Thank you for your report. No, this is not a bug, the updater is just reading the information from the registry, and there it sees that version 8.0.336.0 of the PDF Editor is installed. The PDF XChange Pro is presented as it is - PDF XChange Pro, so that is why the Updated shows this m...
by Dimitar - Tracker Supp
Mon Nov 02, 2020 10:58 am
Forum: PDF-Tools
Topic: OCR open file SOLVED
Replies: 8
Views: 304

Re: OCR open file SOLVED

Hello, fletch,

Could you please tell me what software do you use to OCR the files, and what version is it?

I'm asking you this because you have posted in the PDF Tools section but it seems like a question about the PDF Editor.


Regards.
by Dimitar - Tracker Supp
Thu Oct 29, 2020 11:04 am
Forum: PDF-Tools
Topic: Merge pdfs with filenames SOLVED
Replies: 12
Views: 1496

Re: Merge pdfs with filenames SOLVED

Hello Juha,


I do not see an automatic way of doing this.


It seems that you have to do this manually or build something like a TOC:


image.png


Regards.
by Dimitar - Tracker Supp
Thu Oct 29, 2020 10:32 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Wrong OCR
Replies: 10
Views: 1082

Re: Wrong OCR

Hello Biber,


Thank you for the provided information even if it is not everything I asked you for.


I made a few test and I will be grateful if you could tell me what part of this document is not correct:


Drain (1).pdf
(464.83 KiB) Downloaded 12 times

Regards.
by Dimitar - Tracker Supp
Wed Oct 28, 2020 10:29 am
Forum: PDF-XChange Viewer (End Users)
Topic: Print dialogue window is to big
Replies: 1
Views: 74

Re: Print dialogue window is to big

Hello Robisasking, Thank you for contacting us on this matter. THe PDF Viewer is a old and discontinued product so I advise you to use its successor teh PDF Editor: https://www.tracker-software.com/product/pdf-xchange-editor Even if there is a problem in the PDF Viewer it will not be fixed because w...
by Dimitar - Tracker Supp
Fri Oct 23, 2020 9:05 am
Forum: PDF-XChange Editor
Topic: Page Number, Header or Footer with Background?
Replies: 5
Views: 123

Re: Page Number, Header or Footer with Background?

We will see what can be done about adding such a feature to our product in the future.

If it is possible, it will be added.

Regards.
by Dimitar - Tracker Supp
Fri Oct 23, 2020 8:37 am
Forum: PDF-XChange Editor
Topic: Page Number, Header or Footer with Background?
Replies: 5
Views: 123

Re: Page Number, Header or Footer with Background?

Hello Pager, Welcome to our forum. You can't set a background directly, but you can set a different color of the numbers and and probably add Stroke to make the number even more visible: image.png Indirectly, you can use this tool to add a background but it will require a lot of manual work if the p...
by Dimitar - Tracker Supp
Mon Oct 19, 2020 1:05 pm
Forum: PDF-XChange Editor
Topic: Where can i find Properties for the new msi-package?..
Replies: 1
Views: 92

Re: Where can i find Properties for the new msi-package?..

Hello Alex, Please take a look at these articles and see if they help for your case: https://help.tracker-software.com/pdfxe8/switches-for-msi-installers_edpub.html https://www.tracker-software.com/knowledgebase/462-How-do-I-modify-an-MSI-installer-using-a-transform-file https://www.tracker-software...
by Dimitar - Tracker Supp
Mon Oct 19, 2020 1:02 pm
Forum: PDF-XChange Editor
Topic: Support of Word Looking Up by Selection in EuDic
Replies: 1
Views: 78

Re: Support of Word Looking Up by Selection in EuDic

Hello Lester,

Thank you for your suggestion.

it will be forwarded to our developers for consideration.


Regards.
by Dimitar - Tracker Supp
Fri Oct 16, 2020 1:40 pm
Forum: PDF-XChange Editor
Topic: Settings for default viewer and open pdf's in browsers?..
Replies: 1
Views: 80

Re: Settings for default viewer and open pdf's in browsers?..

Hello alexsunny,

Welcome to our forum.


You can find these settings under this menu:


Main menu -> File -> Preferences -> File Associations

image.png


Regards.
by Dimitar - Tracker Supp
Fri Oct 16, 2020 9:57 am
Forum: PDF-XChange Editor
Topic: PDF-XChange Lite Settings File
Replies: 3
Views: 93

Re: PDF-XChange Lite Settings File

Hello Sebastian,

Welcome to our forum.

You can find the settings in the registry, under these locations:

Computer\HKEY_CURRENT_USER\Printers\DevModePerUser

Computer\HKEY_CURRENT_USER\Printers\DevModes2


Regards.
by Dimitar - Tracker Supp
Thu Oct 15, 2020 12:34 pm
Forum: PDF-XChange Editor
Topic: Got lost (a little bit)...
Replies: 2
Views: 130

Re: Got lost (a little bit)...

Unfortunately, yes.
by Dimitar - Tracker Supp
Thu Oct 15, 2020 9:48 am
Forum: PDF-XChange Editor
Topic: How do I view png files at the correct size?
Replies: 2
Views: 99

Re: How do I view png files at the correct size?

Hello zylstra,

Welcome to our forum,

Could you please show us where do you set your PNG images to be displayed at 100%?

Also, is it possible to send us a screenshot of what you see at your end when your image is not displayed correctly?


Regards.
by Dimitar - Tracker Supp
Wed Oct 07, 2020 12:45 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Wrong OCR
Replies: 10
Views: 1082

Re: Wrong OCR

Hello Biber, Thank you for your report. Could you please tell us the exact version of your PDF Editor? You can see that under the Main menu -> Help -> About. Also, could you please tell us which OCR tool you have used and if it possible please show us the settings you have used during the recognitio...
by Dimitar - Tracker Supp
Wed Sep 30, 2020 12:03 pm
Forum: PDF-XChange Editor
Topic: Text not detected in PDF-XChange (nor does Foxit, but Acrobat and Chrome do)
Replies: 5
Views: 488

Re: Text not detected in PDF-XChange (nor does Foxit, but Acrobat and Chrome do)

Hello TXT,

Welcome to our forum.

Is it possible to provide us with an example file so we can see what is happening?

I think you can resolve the problem by using Exclusive Mode but I cannot be sure without the document:


image.png


Regards.
by Dimitar - Tracker Supp
Tue Sep 29, 2020 12:20 pm
Forum: PDF-XChange Editor
Topic: File setting
Replies: 1
Views: 375

Re: File setting

Hello nataliapo,

Welcome to our forum.

Could you please tell me whether you installed the same version, or you have used a newer installer?

Also, could you please tell me, what was the reason for the reinstallation of the PDF Editor?


Regards.
by Dimitar - Tracker Supp
Tue Sep 29, 2020 7:20 am
Forum: PDF-XChange Editor
Topic: OCR + research suggestions
Replies: 1
Views: 241

Re: OCR + research suggestions

Hello DanVkx,

Thank you for your suggestions.

They will be considered.

You can perform batch OCR of several documents even now by using our PDF Tools.


Regards.
by Dimitar - Tracker Supp
Mon Sep 28, 2020 1:45 pm
Forum: PDF-XChange Editor
Topic: UNLOCK PASWWORD AFTER CONVERTING FILE
Replies: 2
Views: 279

Re: UNLOCK PASWWORD AFTER CONVERTING FILE

Thanks for the help Willy.

Yes, this is the exact reason for this issue.
by Dimitar - Tracker Supp
Mon Sep 28, 2020 1:44 pm
Forum: PDF-XChange Editor
Topic: Chrome/Firefox print to pdf non editable
Replies: 1
Views: 239

Re: Chrome/Firefox print to pdf non editable

Hello amber,

Welcome to our forum.

Could you please take a look at this article:


https://www.tracker-software.com/knowle ... gle-Chrome


Regards.
by Dimitar - Tracker Supp
Thu Sep 24, 2020 1:19 pm
Forum: PDF-XChange Editor
Topic: Change the document name for sending it via mail
Replies: 1
Views: 81

Re: Change the document name for sending it via mail

Hello Marc,

Welcome to our forum.

For the moment there isn't a workaround.

However, since there a few more users asked about that feature , there is a feature request ticket created in our internal system for implementation of this option in our products.




Regards.
by Dimitar - Tracker Supp
Thu Sep 24, 2020 9:46 am
Forum: PDF-XChange Editor
Topic: file sharing error
Replies: 3
Views: 171

Re: file sharing error

Hello nickthekid,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Mon Sep 21, 2020 2:32 pm
Forum: PDF-XChange Editor
Topic: how to manage custom tool bar?
Replies: 1
Views: 127

Re: how to manage custom tool bar?

Hello Ahmed,

I'm not sure what exactly do you mean by that but usually you can do this from these menus:

image.png

I hope this helps.

Regards.
by Dimitar - Tracker Supp
Mon Sep 21, 2020 2:28 pm
Forum: PDF-XChange Editor
Topic: Change color of text of search results
Replies: 1
Views: 95

Re: Change color of text of search results

Hello loignaci,

Welcome to our forum.

You can colorize the results from this menu:

image.png

I hope this helps.


Regards.
by Dimitar - Tracker Supp
Wed Sep 16, 2020 1:43 pm
Forum: PDF-XChange Editor
Topic: Hightlight Tool deselects automatically
Replies: 3
Views: 117

Re: Hightlight Tool deselects automatically

Hello thg,

Welcome to our forum.

Please try to enable this option when the highlight tool is enabled and see if it resolves the problem:

image.png

Regards.
by Dimitar - Tracker Supp
Fri Aug 28, 2020 9:49 am
Forum: PDF-XChange Editor
Topic: The PDF page is not displayed completely
Replies: 5
Views: 254

Re: The PDF page is not displayed completely

Hello KongNan, Thank you for your report. It seems that the file is not created according to the PDF format specifications. I have tried to open it in several other applications, and in half of them, I got different error messages associated with how this file is formatted. I even tried to open the ...
by Dimitar - Tracker Supp
Wed Aug 26, 2020 1:36 pm
Forum: PDF-XChange Editor
Topic: Time to load a page
Replies: 4
Views: 237

Re: Time to load a page

Could you please send us a screenshot of the Task Manager while the PDF Editor is trying to open one of the problematic files? ..or just try to notice what is the load on the system during this process. Also, please make sure that you are using the latest version of the PDF Editor - 8.0.341.0. Regar...
by Dimitar - Tracker Supp
Wed Aug 26, 2020 9:11 am
Forum: PDF-XChange Editor
Topic: How to hide the scroll bars in standard view?
Replies: 8
Views: 554

Re: How to hide the scroll bars in standard view?

Hello All,

The ticker is with status Open, which means that our developers are working on it.


Regards.
by Dimitar - Tracker Supp
Wed Aug 26, 2020 7:31 am
Forum: PDF-XChange Editor
Topic: Feature request: Navigate to a place in scrollbar by right clicking with mouse
Replies: 3
Views: 150

Re: Feature request: Navigate to a place in scrollbar by right clicking with mouse

Hello igorlima,

Thank you for your suggestion.

I created FR ticket in our internal system:

#5303: FR: Adding the ability to navigate to an exact place in the scrollbar

Now, let's hope that our developers will find it useful and implement it.


Regards.
by Dimitar - Tracker Supp
Wed Aug 26, 2020 7:20 am
Forum: PDF-XChange Editor
Topic: Time to load a page
Replies: 4
Views: 237

Re: Time to load a page

Hello igorlima,

Thank you for the detailed report.

Please disable these plug-ins and see if this affects the performance in any way:


image.png

image1.png

image2.png



Regards.
by Dimitar - Tracker Supp
Wed Aug 26, 2020 7:14 am
Forum: PDF-XChange Editor
Topic: How to reverse pages? (1,2,3,4 -> 4,3,2,1)
Replies: 2
Views: 108

Re: How to reverse pages? (1,2,3,4 -> 4,3,2,1)

Thanks for the help Ovg.

This indeed should help.


Regards.
by Dimitar - Tracker Supp
Wed Aug 26, 2020 7:13 am
Forum: PDF-XChange Editor
Topic: OneDrive for Business support
Replies: 1
Views: 78

Re: OneDrive for Business support

Hello David,

We already support the OneDrive for business.

Please use the SharePoint Add-on in order to connect to the business services of OneDrive.

image.png

Regards.
by Dimitar - Tracker Supp
Tue Aug 25, 2020 2:40 pm
Forum: PDF-XChange Editor
Topic: automatic embeded stamps
Replies: 1
Views: 107

Re: automatic embeded stamps

Hello Wolle,

Welcome to our forum.

Do you mean to automatically embed stamps to a lot of documents or to a lot of pages?

Regards.
by Dimitar - Tracker Supp
Tue Aug 25, 2020 12:58 pm
Forum: PDF-XChange Editor
Topic: digital signature SOLVED
Replies: 4
Views: 591

digital signature SOLVED

:)
by Dimitar - Tracker Supp
Tue Aug 25, 2020 12:21 pm
Forum: PDF-XChange Editor
Topic: After registration - the DEMO marks still appears
Replies: 5
Views: 412

Re: After registration - the DEMO marks still appears

Hello annoyed,

Could you please tell us what option you have used when the watermarks appeared?

Regards.
by Dimitar - Tracker Supp
Tue Aug 18, 2020 8:10 am
Forum: PDF-XChange Editor
Topic: Installer Error - I can't install PDF-XChange-Editor
Replies: 3
Views: 111

Re: Installer Error - I can't install PDF-XChange-Editor

Hello Merowinger,

We received your message and we answered it.

Regards.
by Dimitar - Tracker Supp
Fri Aug 07, 2020 2:27 pm
Forum: PDF-XChange Editor
Topic: digital signature SOLVED
Replies: 4
Views: 591

Re: digital signature SOLVED

Hello Sebastien,


Here is a visual guide :-)

image.png
Regards.