Tracker Software Products

Hello hbr,

Is it possible to tell us the exact version of your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

Hello kaguyapicaro,

We have answered your email.

Please check your email and provide us with the requested details.

Regards.

Hello Thalin,

The F8 key toggles the visibility of the main toolbar in the PDF Editor.
You have probably pressed F8 by accident at some point.

Regards.

Hello ansali,

Thank you for your kind words.

We really try to make our products as user-friendly as possible.

Regards.

Hello Thalin,

Could you please press F8 or Ctrl + F8 and see if this resolves the problem?

Regards.

Hello xchangeit, Except for the DEMO stamps that you will have on the converted documents, the new OCR has a trial period as well. This period is 30 days counted from the day of license purchase. When this period is over, you can't switch to this OCR anymore until a license is purchased. Regards.

Hello labcottage,

Unfortunately, for the moment the answer is no.

You have to open the Attachments Pane in order to see if there is an attachment in the file.

Regards.

Hello Eric,

Yes, you will need to upgrade to the latest version in order to have this feature.

Only comments can be added in layers.

Regards.

Hello Peter,

We are not aware of such an issue, also our products definitely do not have such limits!

Is it possible to send us a copy of that file to support@tracker-software.com
so we can investigate the reason for that problem?

Regards.

Hell Mark,

Could you please tell me whether the "Use logical page numbers" is still selected after the restart?

Also, could you please tell me what version is your PDF Editor?

Is it possible to send a screenshot of what you see at your end?

Regards.

Hello bobn0gfh,

Welcome to our forum.

Just to make sure that I'm understanding the problem correctly, could you please confirm that only the PDF files are missing in the Windows search results?

Could you please tell us the exact version of your PDF Editor and the Windows as well?

Regards.

Hello zakari.

Unfortunately, as you already know, this behavior is set by the PDF Specification.

Regards.

Hello David,

Probably it will be an easy task to do but this depends on our developers.

We will forward your request to them and keep you posted how your request goes.

FR: 4913 - Batch editing of the zoom level links

Regards.

Hello yesbees,

Could you please send us a screenshot of what you see at your end?

Also, could you please tell us how did you create the file, and what version is your PDF Editor?

Regards.

Hello netsonicyxf,

For the moment this is not possible but we will forward your request to our team of developers for consideration.

Regards.

We all do

Re: PDF-XChange Standard [8.0.332.0] - Only in English available

Hello standish-001,

Please try this option during the conversion and see if it works for you:

I hope this helps.

Regards.

Unfortunately, sometimes there are such news

Regards.

You are welcome

Hello Bernard,

Thank you for the feedback on our product productivity.

Currently, this is not possible, but we will make an internal Feature Request ticket,
and send it to our developers for consideration.

Regards.

Hello,

The printed text from the Chrome browser is not actually a text.

Please read this article in order to understand why is this happening:

https://www.tracker-software.com/knowle ... gle-Chrome

Regards.

Hello FrankBusse,

You can find the list with the free features under every product:

https://www.tracker-software.com/produc ... nge-editor

Also, you can hide all the paid features in your PDF Editor:

Regards.

Hello SashaChernykh,

Since this affects the work process of our customers this problem is with high priority.

But we can not give an exact date when this issue will be resolved since this OCR engine is developed and supported by external developers.

Regards.

Hello Thomas, I was able to reproduce the problem at my end. I sent your file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possib...

Hello marceepoo,

It is enough that you are sharing your request here with us.

We will make an internal Feature Request ticket and send it to our developers for consideration.

Thank you for your feedback on our product usability and productivity.

Regards.

Hello All,

Usually, this is happening with files printed from Autocad.

Regards.

Hello Thomas,

Is it possible to send us one of the files with which you have this issue to support@tracker-software.com.

We need the file from which you are printing the PDF so we can investigate the reason for this issue.

Regards.

Hello movxyz, Could you please try this procedure for clean installation of our products: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very lar...

Hello SashaChernykh,

Unfortunately, our Enhanced OCR currently has some problems recognizing text with a color background.

The developers are working on resolving this issue.

Regards.

Hello All,

...or you can use Bulgarian ( Български) as an alternative language.

It is Cyrillic based language same as the Russian language.

Regards.

Hello Oliver,

Please keep us posted.

Regards.

Hello astro46,

Thank you for your example.

I will make sure our developers receive it.

Regards.

Hello ssxitoperations,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

Hello Pulpo,

Could you please send us the first 15-20 symbols of your license code to support@tracker-software.com
so we can investigate the reson for this issue?

Also, it would be very useful if you could send us an example file which you have printed, as well.

Regards.

Hello steventingate, Could you please give us more details about your network environment? Please tell us whether the files are located on some network storage? Please tell us whether the files accessible for editing by other PDF software? Also, what version is your PDF Editor? You can see that unde...

Hello All,

As an alternative, you can try the Bulgarian ( Български ) language.

It will help the OCR to recognize the Russian symbols.

Regards.

Thank you for the help Vladimir.

Regards.

Thanks for the tip Willy.

Regards.

Hello ADvG, Since we were unable to reproduce the problem at our end I have forwarded your case to our developers for further investigation. As soon as there is development on this issue we will contact you. Thank you for your patience and understanding while we are doing our best to find a solution...

Hello Julia, Yes, if the document is protected from editing by the signature, nothing permanent can be done to cover the names. You can cover them, by choosing fill color from the Format tab but this will not remove the content behind the field. If you can, please send us an example file, so we can ...

Hello pmcnulty, I was able to reproduce the problem at my end. Your file was forwarded to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shorte...

Hello Peter2,

I asked to check this because if the add-on does not work under IE will not work anywhere.

Could you please disable the Protected Mode of IE if it is enabled and see if the problem is resolved.

Regards.

Hello Peter2,

Could you please check if the IE add-on is available in the IE itself and does it work there?

Regards.

Hello NewUser2,

Let us know the results after that.

Regards.

Hello NewUser2,

That would be "Save As Optimized" feature:

I hope this helps.

Regards.

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