Search found 528 matches

by Dimitar - Tracker Supp
Fri Jan 24, 2020 9:13 am
Forum: PDF-XChange Editor
Topic: Extract pages
Replies: 5
Views: 56

Re: Extract pages

Hello,

I'm sorry I have to be the one bringing the bad news, but this feature is part of the paid features list in the latest PDF-XChange Editor builds.

Regards.
by Dimitar - Tracker Supp
Tue Jan 21, 2020 1:34 pm
Forum: PDF-XChange Editor
Topic: "Save as optimized" is missing
Replies: 4
Views: 37

Re: "Save as optimized" is missing

Hello sharperbuch,

No, it is not removed.

This option is located here:

image.png


If it is not there, could you please try to reset your program settings to their default values and see if this resolves the problem:

ResetSettings.png


Regards.
by Dimitar - Tracker Supp
Fri Jan 17, 2020 7:45 am
Forum: PDF-XChange Editor
Topic: How to reset grid lines to "Auto"?
Replies: 3
Views: 43

Re: How to reset grid lines to "Auto"?

Hello Puffolino,

In order to get the Auto value, just write 0 and it will reset to Auto.


I hope this helps.

Regards.
by Dimitar - Tracker Supp
Tue Jan 14, 2020 9:43 am
Forum: PDF-XChange Editor
Topic: License is not working properly, Win10
Replies: 3
Views: 61

Re: License is not working properly, Win10

Hello Alex,

Thank you.

I answered you by email.

Regards.
by Dimitar - Tracker Supp
Tue Jan 14, 2020 8:48 am
Forum: PDF-XChange Editor
Topic: License is not working properly, Win10
Replies: 3
Views: 61

Re: License is not working properly, Win10

Hello Alex,

Could you please send us the first 10-15 symbols of your license key to: support@tracker-software.com

We need it so we can investigate the reason for this issue.

Regards.
by Dimitar - Tracker Supp
Wed Jan 08, 2020 8:55 am
Forum: PDF-XChange Editor
Topic: Thunderbird PDF attachments with spaced filenames
Replies: 4
Views: 69

Re: Thunderbird PDF attachments with spaced filenames

Hello Luca, I tried to reproduce the problem but it seems that everything works OK at my end. image.png image.png Is it possible to send us one of your files, with which you have this problem? If you do not want to share your files on a public forum, please send the file(s) to: support@tracker-softw...
by Dimitar - Tracker Supp
Tue Jan 07, 2020 3:41 pm
Forum: PDF-XChange Editor
Topic: Updates improvements
Replies: 2
Views: 72

Re: Updates improvements

Thanks for the help soremo.
by Dimitar - Tracker Supp
Tue Jan 07, 2020 3:40 pm
Forum: PDF-XChange Editor
Topic: PDF with green background
Replies: 1
Views: 55

Re: PDF with green background

Hello sunshineh,

Is it possible to send us an example file so we can see what could be done about your case?

If you do not want to share you document in a public forum, please send it to: support@tracker-software.com


Regards.
by Dimitar - Tracker Supp
Mon Jan 06, 2020 10:33 am
Forum: PDF-XChange Editor
Topic: Cursor blink rate setting
Replies: 7
Views: 145

Re: Cursor blink rate setting

Hello matsu,

I'm afraid that we do not have control over that behavior of the cursor.

We only have control over its size.

Regards.
by Dimitar - Tracker Supp
Mon Jan 06, 2020 10:25 am
Forum: PDF-XChange Editor
Topic: Issue when copying text from document
Replies: 9
Views: 145

Re: Issue when copying text from document

Hello,

Could you please tell us the version of your PDF Editor as well as the version of your MS Office?

Also, is it possible to send us an example document with which you have this issue?

Regards
by Dimitar - Tracker Supp
Thu Jan 02, 2020 8:41 am
Forum: PDF-XChange Editor
Topic: Scanner not selected
Replies: 7
Views: 102

Re: Scanner not selected

Hello Marshall,

Could you please try to use the scanner in another application like Paint and see if it works there?

Regards.
by Dimitar - Tracker Supp
Fri Dec 27, 2019 1:20 pm
Forum: PDF-XChange Editor
Topic: Tables
Replies: 4
Views: 112

Re: Tables

:-)

Happy New Year !!!
by Dimitar - Tracker Supp
Fri Dec 27, 2019 11:26 am
Forum: PDF-XChange Editor
Topic: Printing Out Blank Pages... ?
Replies: 3
Views: 77

Re: Printing Out Blank Pages... ?

Hello abrogard, An example file will be very useful indeed in order for us to resolve your issue. If you do not feel comfortable to share your document in a public forum, you can send it to support@tracker-software.com where the document will be treated with a higher level of confidentiality. Regards.
by Dimitar - Tracker Supp
Fri Dec 27, 2019 11:14 am
Forum: PDF-XChange Editor
Topic: Tracker Updater has an invalid hash
Replies: 9
Views: 938

Re: Tracker Updater has an invalid hash

Hello jbell@somecomputing.com,

Could you please tell me from what version of the PDF Editor do you try to update?

Regards.
by Dimitar - Tracker Supp
Mon Dec 23, 2019 9:48 am
Forum: PDF-XChange Viewer (End Users)
Topic: Disabled rigth clik or export to image SOLVED
Replies: 3
Views: 46

Re: Disabled rigth clik or export to image SOLVED

Hello Hugo,

Unfortunately, this is not possible.


Regards.
by Dimitar - Tracker Supp
Mon Dec 23, 2019 9:44 am
Forum: PDF-XChange Editor
Topic: e-mail with attachement to pdf
Replies: 10
Views: 132

Re: e-mail with attachement to pdf

Hello all, There are some limitations here, and they are a bit confusing, so I will try to explain them, please let me know if you need clarification on any of the points below. The successful conversion depends on the mail client that the sender is using. It appears that each mail client embeds att...
by Dimitar - Tracker Supp
Mon Dec 23, 2019 8:57 am
Forum: PDF-XChange Editor
Topic: Problem suddenly changing the color representation
Replies: 4
Views: 105

Re: Problem suddenly changing the color representation

Hello,

Yes, that option is the possible reason for this issue.

Regards.
by Dimitar - Tracker Supp
Fri Dec 20, 2019 10:10 am
Forum: PDF-XChange Editor
Topic: White box appears when printed but never on screen
Replies: 2
Views: 84

Re: White box appears when printed but never on screen

Hello,

Yes, an example file will be very useful, as well as information about the exact version of the PDF Editor.

Regards.
by Dimitar - Tracker Supp
Fri Dec 20, 2019 10:06 am
Forum: PDF-XChange Editor
Topic: Back Color
Replies: 2
Views: 74

Re: Back Color

Thanks for the help Willy. :-)
by Dimitar - Tracker Supp
Wed Dec 18, 2019 9:52 am
Forum: PDF-XChange Print Drivers
Topic: Excel or Autocad crash when printing file to PDF-Exchange
Replies: 6
Views: 88

Re: Excel or Autocad crash when printing file to PDF-Exchange

Hello chriscapade, Could you please follow this procedure of clean installation of our products: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a v...
by Dimitar - Tracker Supp
Wed Dec 18, 2019 7:44 am
Forum: PDF-XChange Print Drivers
Topic: Excel or Autocad crash when printing file to PDF-Exchange
Replies: 6
Views: 88

Re: Excel or Autocad crash when printing file to PDF-Exchange

Hello chriscapade,

Could you please tell us the exact version of the PDF XChange printer driver?

You can see that under the Editor's Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Mon Dec 16, 2019 1:49 pm
Forum: PDF-XChange Editor
Topic: Take a photo
Replies: 8
Views: 165

Re: Take a photo

You are welcome.

Regards.
by Dimitar - Tracker Supp
Mon Dec 16, 2019 11:57 am
Forum: PDF-XChange Editor
Topic: I am unable to use the tools - I have been using PDF exchange editor for years
Replies: 1
Views: 91

Re: I am unable to use the tools - I have been using PDF exchange editor for years

Hello dmh,

Could you please try to reset your program setting to their default values and see if this helps.

This can be done under the Main menu -> File -> Manage Settings -> Reset Settings.

I hope this helps.

Regards.
by Dimitar - Tracker Supp
Mon Dec 16, 2019 11:51 am
Forum: PDF-XChange Editor
Topic: Take a photo
Replies: 8
Views: 165

Re: Take a photo

Hello Jmecalux,

Unfortunately, our developers cannot provide us with an exact date when it will be ready because they are quite busy, but we will keep you posted about any progress.

Regards.
by Dimitar - Tracker Supp
Mon Dec 16, 2019 9:40 am
Forum: PDF-XChange Viewer (End Users)
Topic: Create Default
Replies: 1
Views: 32

Re: Create Default

Hello barrykrusch, Yes, we do have a dedicated support email. Please send us all the details of this case to: support@tracker-software.com We need the following information: an example file, the exact version of your PDF Viewer, a screenshot of what you see at your end, and if you have one, please s...
by Dimitar - Tracker Supp
Mon Dec 16, 2019 9:34 am
Forum: PDF-XChange Editor
Topic: PNG file is created when opening a PDF
Replies: 3
Views: 107

Re: PNG file is created when opening a PDF

Hello ksta_spindler,

I'm not sure if our software can do that.

But just to be sure, I will ask you to first reset your program settings.

Please go to the Main menu -> File -> Manage Settings -> Reset Settings.

If this does not help please contact us again.

Regards.
by Dimitar - Tracker Supp
Fri Dec 13, 2019 11:10 am
Forum: PDF-XChange Editor
Topic: Google drive integration broken
Replies: 9
Views: 218

Re: Google drive integration broken

Hello postkasten,

I'm sorry to hear that.

As my colleague Daniel said above, the fix will be available in our next version.

The release date of our new version is December 19.

Regards.
by Dimitar - Tracker Supp
Thu Dec 12, 2019 12:07 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 23
Views: 416

Re: Perimeter lines popping in and out of existence!

Hello MJN,

We will forward your request to our team of developers, to consider such option for implementation.

Regards.
by Dimitar - Tracker Supp
Thu Dec 05, 2019 2:15 pm
Forum: Network Administrator Support
Topic: security settings global
Replies: 1
Views: 100

Re: security settings global

Hello Andy, In order to achieve that first you need to create a custom security settings: image.png Then you have to export the PDF Editor's settings from: Main menu -> File -> Manage Settings -> Export Settings. After that, you can import the setting to all of the users using command line: https://...
by Dimitar - Tracker Supp
Thu Dec 05, 2019 1:53 pm
Forum: PDF-XChange Editor
Topic: Last point read SOLVED
Replies: 2
Views: 58

Re: Last point read SOLVED

:-)
by Dimitar - Tracker Supp
Thu Dec 05, 2019 1:52 pm
Forum: PDF-Tools
Topic: Merge pdfs with filenames
Replies: 3
Views: 80

Re: Merge pdfs with filenames

Hello Juha,


You asked about merging the files in the PDF Tools section, so I guessed you are talking about merging in the PDF Tools.

Please explain in detail how you try to merge the files?


Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 2:14 pm
Forum: PDF-XChange Editor
Topic: False URLs?! SOLVED
Replies: 9
Views: 287

Re: False URLs?! SOLVED

Hello,

The easiest way to obtain news about this problem is to ask for updates in this topic.

Also, your email was added in the ticket as a requester so once the issue is resolved you will receive notification about that.

Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 1:46 pm
Forum: PDF-XChange Editor
Topic: Highlighting multiple lines
Replies: 14
Views: 320

Re: Highlighting multiple lines

Hello,


Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to send us an example file with which you have this problem?

Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 1:44 pm
Forum: PDF-XChange Editor
Topic: file not scrolling to next page SOLVED
Replies: 3
Views: 74

Re: file not scrolling to next page SOLVED

Hello,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Wed Dec 04, 2019 1:41 pm
Forum: PDF-Tools
Topic: Merge pdfs with filenames
Replies: 3
Views: 80

Re: Merge pdfs with filenames

Hello JTU,

Welcome to our forum.

You can set the file names from this menu:

image.png

Regards.
by Dimitar - Tracker Supp
Mon Dec 02, 2019 2:15 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 23
Views: 416

Re: Perimeter lines popping in and out of existence!

Hello MJN,

Since I can't reproduce such behavior at my end, Is it possible to make a video in which the problem is visible?


Regards.
by Dimitar - Tracker Supp
Mon Dec 02, 2019 1:12 pm
Forum: PDF-XChange Editor
Topic: Google drive integration broken
Replies: 9
Views: 218

Re: Gogle drive integration broken

Hello François,

Please take a look at this article and see if this solution works for you:

https://support.google.com/accounts/ans ... 0255?hl=en


Regards.
by Dimitar - Tracker Supp
Wed Nov 27, 2019 10:51 am
Forum: PDF-XChange Editor
Topic: Why can't I select "path" from EDIT pulldown menu?
Replies: 3
Views: 249

Re: Why can't I select "path" from EDIT pulldown menu?

Hello balmydrizzle,

Could you please send a screenshot of what you see at your end?


Regards.
by Dimitar - Tracker Supp
Wed Nov 27, 2019 10:44 am
Forum: PDF-XChange Editor
Topic: Italic font style lost when re-edit same text after saving file
Replies: 7
Views: 325

Re: Italic font style lost when re-edit same text after saving file

Hello balmydrizzle, Could you please tell us what is your current version of your PDF Editor? You can see that under the Main menu -> Help -> About. Also, is it possible to provide us with a sample file and the few of the fonts you are using? If it is possible, please send them to: support@tracker-s...
by Dimitar - Tracker Supp
Mon Nov 25, 2019 7:36 am
Forum: PDF-XChange Editor
Topic: OCR not working
Replies: 4
Views: 352

Re: OCR not working

Hello Cedric,

As I suspected, your file has protection applied which is forbidding OCR and any kind of editing:


image.png


If you want to make an editable copy, you need to remove the protection, if you have the password, or print and after that scan the document in order to do that.

Regards.
by Dimitar - Tracker Supp
Fri Nov 22, 2019 1:29 pm
Forum: PDF-XChange Editor
Topic: Disable PDF preview thumbnails in explorer
Replies: 1
Views: 206

Re: Disable PDF preview thumbnails in explorer

Hello miloe,

Please go to this folder:



C:\Program Files\Tracker Software\Shell Extensions\


..and start this file:


XCShInfoSetup.exe


Then set the preview handler to none or to be handled by some other software:

image.png


Regards.
by Dimitar - Tracker Supp
Wed Nov 20, 2019 1:08 pm
Forum: PDF-XChange Editor
Topic: MAPI.dll cannot be loaded
Replies: 5
Views: 264

Re: MAPI.dll cannot be loaded

Hello KimmoJ,

Could you please try to send an email from one of the problematic machines using the portable version of the Editor?

You can download it from this link:


https://downloads.pdf-xchange.com/PDFXE ... rtable.zip


After that, please let us know if it was successful.


Regards.
by Dimitar - Tracker Supp
Wed Nov 20, 2019 1:01 pm
Forum: PDF-XChange Editor
Topic: Copy protection
Replies: 7
Views: 192

Re: Copy protection

Looks like it.

Regards.