Tracker Software Products

Hello movxyz, Could you please try this procedure for clean installation of our products: I've numbered the steps below to make them easier to follow. 1) Uninstall all products of ours that you have installed. Restart the computer. **Note: restarting the computer at all prompted points is a very lar...

Hello SashaChernykh,

Unfortunately, our Enhanced OCR currently has some problems recognizing text with a color background.

The developers are working on resolving this issue.

Regards.

Hello All,

...or you can use Bulgarian ( Български) as an alternative language.

It is Cyrillic based language same as the Russian language.

Regards.

Hello Oliver,

Please keep us posted.

Regards.

Hello astro46,

Thank you for your example.

I will make sure our developers receive it.

Regards.

Hello ssxitoperations,

Welcome to our forum.

Could you please tell us what version is your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

Hello Pulpo,

Could you please send us the first 15-20 symbols of your license code to support@tracker-software.com
so we can investigate the reson for this issue?

Also, it would be very useful if you could send us an example file which you have printed, as well.

Regards.

Hello steventingate, Could you please give us more details about your network environment? Please tell us whether the files are located on some network storage? Please tell us whether the files accessible for editing by other PDF software? Also, what version is your PDF Editor? You can see that unde...

Hello All,

As an alternative, you can try the Bulgarian ( Български ) language.

It will help the OCR to recognize the Russian symbols.

Regards.

Thank you for the help Vladimir.

Regards.

Thanks for the tip Willy.

Regards.

Hello ADvG, Since we were unable to reproduce the problem at our end I have forwarded your case to our developers for further investigation. As soon as there is development on this issue we will contact you. Thank you for your patience and understanding while we are doing our best to find a solution...

Hello Julia, Yes, if the document is protected from editing by the signature, nothing permanent can be done to cover the names. You can cover them, by choosing fill color from the Format tab but this will not remove the content behind the field. If you can, please send us an example file, so we can ...

Hello pmcnulty, I was able to reproduce the problem at my end. Your file was forwarded to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we are doing our best to solve the problem in the shorte...

Hello Peter2,

I asked to check this because if the add-on does not work under IE will not work anywhere.

Could you please disable the Protected Mode of IE if it is enabled and see if the problem is resolved.

Regards.

Hello Peter2,

Could you please check if the IE add-on is available in the IE itself and does it work there?

Regards.

Hello NewUser2,

Let us know the results after that.

Regards.

Hello NewUser2,

That would be "Save As Optimized" feature:

I hope this helps.

Regards.

Hello pmcnulty,

Yes, I was able to reproduce the problem at my end.

I have forwarded your script to our developers for further investigation.

Regards.

Hello gegemon,

Unfortunately, we had a problem with the Russian language library, which is still not resolved.

Our developers are currently working on resolving this issue.

Regards.

Hello David,

The usual path is %temp%\PDFXEdit

...but you can also access the recovery copies if you enable this option:

I hope this helps.

Regards.

Hello marksivyer, Could you please try to send email from the portable version of the Editor and let us know the results? You can download it from this link: http://downloads.pdf-xchange.com/PDFXEdit8_Portable.zip After the download is finished, please extract the archive in some folder and start th...

Hello grandtheftoli, I have manged to reproduce the problem at my end using the latest version of our PDF Editor. I have forwarded the file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we ...

Hello SadSack963, Welcome to our forum. Yes, indeed the file is not displayed correctly in the PDF Viewer. Unfortunately, this is not something that we will fix, because the PDF Viewer is a discontinued product that we no longer support or improve. The file is displayed correctly in its successor th...

Hello DGSBK, Welcome to our forum. The merging of such files will break the signatures but it should not be a problem for them to be merged. I'm guessing that some the files are locked and that's is why this error is appearing, but I can not be sure until I see the documents. Is it possible to send ...

Hello lester1027,

In order to select all the text you need first to enable the Edit mode, then press the right mouse button and go to this menu:

I hope this helps.

Reagards.

You are welcome.

Hello labcottage,

Unfortunately, this behavior can not be changed.

There is no option available to customize that part of the application.

Regard.

Hello Ovg,

Thank you for the report.

As always we do appreciate your help.

We are currently fixing the problem.

Regards.

Hello hookedup1, Thank you for the file. We will make a few tests with it and get back to you. EDIT: I have managed to reproduce the problem at my end. I have forwarded your case to our developers for further investigation. When there is development on this issue I will contact you. Thank you for yo...

Hello hookedup1, Looks like I'm unable to reproduce the problem at my end. Is it possible to send us one of the documents with which you have this issue? If it is possible, please send it to support@tracker-software.com We need it, so we can investigate the reason for this issue. Please DO NOT post ...

Hello hookedup1,

Could you please tell us the exact version of the product you have installed on your computer?

You can see that under the Main menu -> Help -> About.

Regards.

Hello Mare007,

Thank you for your understanding.

We recommend the use of our Editor because it has increased security, many additional features, and a lot of improved ones.

You can find our online help manual at this location:

https://help.tracker-software.com/pdfxe8/

Regards.

Hello lester1027,

In order to access the formatting menu, you have to click on Edit then on the text, you want to format after that a Format tab will appear in the upper menu:

I hope this helps.

Regards.

Hello skelterhelter, Could you please e-mail us a copy of your license key, or just the first 10-15 symbols of the number, and a screenshot of the Help -> About window to support@tracker-software.com We need this information so we can investigate the reason for this issue. Please DO NOT post license...

Hello triplegee,

Could you please tell me what version is your PDF Editor?

Regards.

Hello Mike,

Yes, the registry is an important part when comes to the configuration of our products.

Keeping intact the registry entries of our products should eliminate any future problems.

Regards.

Hello zznhl,

I apologize but could you please give me more details about the request you have because I'm not sure if I understand you correctly?

Also, if it possible please give some example about this feature ( screenshot of application that has this, drawing... )

Regards.

Hello harald knobloch,

I also do not have any issues printing your files.

Could you please tell me what version is your PDF Editor?

Also, could you please tell me the make and the model of the printer?

Regards.

Hello OCADEX,

Could you please tell me what kind and version of the print drivers do you use to print?

Do you use the Lite or the PDF XChange Standard?

Also, could you please tell me from what browser do you mainly print?

Regards.

Hello favl,

Unfortunately, this behavior is set by the Adobe digital signing specifications.

You will have to override the original document every time you sign it.

Regards.

Hello philboy, Thank you for the sample files. We'll do some tests with them and we'll erase them afterwards. EDIT: The result from the testing was that indeed there was a problem with the links under the Adobe Reader and Pro as well few other. I have forwarded the files to our developers for furthe...

Hello philboy,

Is it possible to send us two of the files with which you have these issues, so we can test combining at our end?

If the files contain confidential content, please send them to support@tracker-software.com

Regards.

Hello mike4037, The problem with the registry cleaners is always their automatic work. However, in every which of them, there is an option to exclude folders, applications or part of the registry. I advise you to set up your CCleaner in a way to ignore the changes made by the Tracker Software produc...

Hello brian spring,

Thanks for the feedback.

We will.

Regards.

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