Tracker Software Products

Hello žarko, Thank you for using our product. A feature request ticket was created in our internal ticket system. Let's hope that your wishes will be fulfilled soon :-) #5504: FR: op.combineDocs + AddRootBookmarks + some info on internals When asking about developments in this regard, please also me...

Hello Ani, Thank you for contacting us again. It seems that I have missed your previous email message. I asked again our developers for an update about your problem and once they respond I will contact you again. The email address was removed. I apologize for mentioning your email address in a publi...

Hello payne8888, Welcome to our forum. I apologize for asking you this, but could you please tell me whether you are using the latest build 8.0.352.0 of the PDF Editor? You can see that under the Main menu -> Help -> About. Also, if it is possible, could you please send us one of the files with whic...

Hello Evander, Welcome to our forum. You can enable the pane permanently from this menu: image.png You can dock the pane again by dragging it to the middle of the side console, and dropping it there when this icon ( the one marked in red ) appears: image1.png I hope this helps. Regards.

Hello,

Please disable this option and see if it helps:

Regards.

Hello netsonicyxf,

Unfortunately, there is still no news about this feature.

When there is a development I will notify you.

Regards.

Hello flistereight,

We are aware of that, however, this is not very easy to implement.

It will take some time but it will be added.

Regards.

Hello,

Sometimes Windows updates are messing up the access rights to some folders ( including the TEMP ), so could you please try to access the file from another disk drive, and also try to start the PDF Ediotr's EXE file with admin rights ( Run As Admin ).

Regards.

Hello lindermman,

Please reinstall your application using this link:

https://www.tracker-software.com/EditorV9.x64.msi

After that, please reinstall your Wacom drivers and restart your computer.

When the system is loaded again, please check if the problem is resolved.

Regards.

Hello David, Please go to this folder: C:\Program Files\Tracker Software\Shell Extensions ..and start this application - XCShInfoSetup.exe When the application window appear, please set all the fields according to this screenshot and restart your computer: image.png When the system is loaded again, ...

Thanks for the clarification.

Regards.

Hello Timur, Thank you for your detailed report. I was able to reproduce both bugs at my end, so I will create a Bug report in our internal ticket system about these issues. When there is development on this issue we will contact you again. Thank you for your patience and understanding while we are ...

Hello,

The PDF XChange Standard is also part of the PDF XChange Pro. Your previous product probably has been PDF XChange Pro.

However, you can also convert the files by dropping them into the PDF Editor directly.

Regards.

Hello Joachim,

As a last resort, you may try restoring your system to an earlier state, by using the Windows Restore.

Control Panel\All Control Panel Items\Recovery

...or you may try reinstalling your PDF Editor.

Regards.

Hello, You can currently do that only in the Internet Explorer but we are working on adding add-ons for the rest of the browsers as well. image.png We currently have add-on for Chrome but it is still under development. You may also use the Create a PDF from the Clipboard by selecting and copying the...

Hello gfacco,

Yes it is possible.

Please go to this menu and import you signature:

Regards.

Hi,

Yes, it should look something like this:

Regards.

Hello DrT,

I'm not sure what is the connection between our PDF Editor and CutePDF so could you please send us few screenshots of what you see at your end?

Regards.

Hello terrapinIT, The product allows several license keys because you may own different products and different versions. For instance, you may have PDF Tools and PDF XChange Pro, and they both contain the PDF Editor but the licenses are different. You should not have any problems removing the old on...

V 9.0.350 app crash when printing PDF with signature

Hello saxe,

Please replace this option F_EOCRPlugin with this one F_EOCRAPlugin and it will work.

Regards.

Hello klaus 2,

Is it possible to send us an example file with which you are facing this problem?

We need it in order to investigate the reason for this issue.

Regards.

V 9.0.350 app crash when printing PDF with signature

Hello Arnold, The file explorer window, that is appearing, is located there where is located the tool that is accessing it. File - Open menu is located in the left corner so its file explorer window will be located there. The same applies to the Add Images window. It is logical for the window to app...

Hello braunerroei,

It seems there is a bug that affects the printing of certain types of documents.

The problem will be fixed in our next build of version 9, that will be released soon.

Regards.

Hello anashashmi,

Welcome to our forum.

The PDF Viewer is an old and discontinued product which we no longer sell.

However, you can use the license of the PDF Editor to activate the PDF Viewer if this is what you really want.

https://www.tracker-software.com/produc ... nge-editor

Regards.

Hello Brody,

I'm unable to reproduce the problem at my end even with your file!

Just for testing where the issue is, could you please backup your settings and then try to reset your program settings to their default values?

Regards.

Hello Brody, Thank you for your report. Just to be sure that I'm understanding the problem correctly, could you please confirm that after you set the default formatting "Apply Default Text formatting" is not working on files opened afterwards? If this is correct could you please provide us an exampl...

Probably a custom ( or extremely expensive ) font instead of a rare one.

Regards.

Hello Ramesh,

Unfortunately, the animation will not be preserved.

You will need to add the 3D file directly into the PDF Editor.

Regards.

Hello HarberCandelario,

Welcome to our forum.

Have you tried to set it through the PDF Editor's preferences menu?

Regards.

Hello sgjohnson1981,

Thank you for the provided file.

I answered your email.

Regards.

Thanks for the help Willy.

Hello,

Welcome to our forum.

Is it possible to send us an example file that contains this type of text?

We need it in order to investigate why this is happening.

Regards.

Thanks for the help Willy.

Indeed, this is the setting he needs.

Hello DrT, The installers for the PDF Editor and Editor Plus are the same. The license key is the thing that makes them different. The difference between the versions is that the Plus version has the ability to create and edit fillable Forms. This is a short description of our licensing: All license...

Hello Jochn, From the screenshot, I can see that you have set the Output to Searchable image. This is what makes the text layer invisible. Please set it to "Editable Text and Images" or "Fine Content". image.png Also, if the image is not in the best look, please use the Enhance Scans option to try t...

Hello sgjohnson1981, I'm afraid that without the file itself we cannot help you much. If it is possible please provide us with a copy of the file in question so w can investigate the reason for this issue. If you do not want the file to be seen in public, please send it to: support@tracker-software....

Yes, indeed an example file will help us in investigating the problem you are facing.

Regards.

Hello Hinz,

Welcome to our forum.

Could you please tell me the exact version of your PDF Editor?

You can see that under the Main menu -> Help -> About.

Also, is it possible to send us one example file wit which you have this problem?

Regards.

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