Search found 378 matches

by Dimitar - Tracker Supp
Wed May 29, 2019 9:06 am
Forum: PDF-XChange Editor
Topic: JavaScript Performance issue
Replies: 4
Views: 845

Re: JavaScript Performance issue

Hello pmcnulty,

Yes, I was able to reproduce the problem at my end.

I have forwarded your script to our developers for further investigation.



Regards.
by Dimitar - Tracker Supp
Mon May 27, 2019 2:35 pm
Forum: PDF-XChange Editor
Topic: Don't work OCR russia in PDF X-Change Editor!
Replies: 1
Views: 93

Re: Don't work OCR russia in PDF X-Change Editor!

Hello gegemon,

Unfortunately, we had a problem with the Russian language library, which is still not resolved.

Our developers are currently working on resolving this issue.

Regards.
by Dimitar - Tracker Supp
Mon May 27, 2019 2:19 pm
Forum: PDF-XChange Editor
Topic: URGENT -- Autorecovery not working. Where is recovery information saved?
Replies: 3
Views: 132

Re: URGENT -- Autorecovery not working. Where is recovery information saved?

Hello David,


The usual path is %temp%\PDFXEdit


...but you can also access the recovery copies if you enable this option:

image.png


I hope this helps.

Regards.
by Dimitar - Tracker Supp
Wed May 22, 2019 12:38 pm
Forum: PDF-XChange Editor
Topic: Cannot send emails
Replies: 1
Views: 89

Re: Cannot send emails

Hello marksivyer, Could you please try to send email from the portable version of the Editor and let us know the results? You can download it from this link: http://downloads.pdf-xchange.com/PDFXEdit8_Portable.zip After the download is finished, please extract the archive in some folder and start th...
by Dimitar - Tracker Supp
Wed May 22, 2019 12:26 pm
Forum: PDF-XChange Editor
Topic: Charcaters are missing in table
Replies: 3
Views: 127

Re: Charcaters are missing in table

Hello grandtheftoli, I have manged to reproduce the problem at my end using the latest version of our PDF Editor. I have forwarded the file to our developers for further investigation. When there is development on this issue I will contact you. Thank you for your patience and understanding while we ...
by Dimitar - Tracker Supp
Wed May 08, 2019 1:40 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Corrupted display of PDF SOLVED
Replies: 3
Views: 1378

Re: Corrupted display of PDF SOLVED

Hello SadSack963, Welcome to our forum. Yes, indeed the file is not displayed correctly in the PDF Viewer. Unfortunately, this is not something that we will fix, because the PDF Viewer is a discontinued product that we no longer support or improve. The file is displayed correctly in its successor th...
by Dimitar - Tracker Supp
Wed May 08, 2019 7:24 am
Forum: PDF-XChange Editor
Topic: Merging signed and non signed PDFs does not work
Replies: 1
Views: 605

Re: Merging signed and non signed PDFs does not work

Hello DGSBK, Welcome to our forum. The merging of such files will break the signatures but it should not be a problem for them to be merged. I'm guessing that some the files are locked and that's is why this error is appearing, but I can not be sure until I see the documents. Is it possible to send ...
by Dimitar - Tracker Supp
Wed May 08, 2019 6:29 am
Forum: PDF-XChange Editor
Topic: Scaling Up the Base Content Text Font Size
Replies: 7
Views: 1483

Re: Scaling Up the Base Content Text Font Size

Hello lester1027,

In order to select all the text you need first to enable the Edit mode, then press the right mouse button and go to this menu:


image.png

I hope this helps.


Reagards.
by Dimitar - Tracker Supp
Mon May 06, 2019 11:42 am
Forum: PDF-XChange Editor
Topic: Defining default landing tab SOLVED
Replies: 5
Views: 1786

Re: Defining default landing tab SOLVED

Hello labcottage,

Unfortunately, this behavior can not be changed.

There is no option available to customize that part of the application.


Regard.
by Dimitar - Tracker Supp
Mon May 06, 2019 9:53 am
Forum: PDF-XChange Editor
Topic: Incorrect link to PDF manual for v8 Ribbon UI
Replies: 8
Views: 1503

Re: Incorrect link to PDF manual for v8 Ribbon UI

Hello Ovg,

Thank you for the report.

As always we do appreciate your help.

We are currently fixing the problem.

Regards.
by Dimitar - Tracker Supp
Mon May 06, 2019 9:40 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2609

Re: crashes every time with text search + highlight

Hello hookedup1, Thank you for the file. We will make a few tests with it and get back to you. EDIT: I have managed to reproduce the problem at my end. I have forwarded your case to our developers for further investigation. When there is development on this issue I will contact you. Thank you for yo...
by Dimitar - Tracker Supp
Mon May 06, 2019 8:47 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2609

Re: crashes every time with text search + highlight

Hello hookedup1, Looks like I'm unable to reproduce the problem at my end. Is it possible to send us one of the documents with which you have this issue? If it is possible, please send it to support@tracker-software.com We need it, so we can investigate the reason for this issue. Please DO NOT post ...
by Dimitar - Tracker Supp
Mon May 06, 2019 8:26 am
Forum: PDF-XChange Editor
Topic: crashes every time with text search + highlight
Replies: 9
Views: 2609

Re: crashes every time with text search + highlight

Hello hookedup1,

Could you please tell us the exact version of the product you have installed on your computer?

You can see that under the Main menu -> Help -> About.

Regards.
by Dimitar - Tracker Supp
Mon May 06, 2019 7:00 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR for Slovenian language doesn't work - PDF-XChange Viewer
Replies: 3
Views: 978

Re: OCR for Slovenian language doesn't work - PDF-XChange Viewer

Hello Mare007,

Thank you for your understanding.

We recommend the use of our Editor because it has increased security, many additional features, and a lot of improved ones.

You can find our online help manual at this location:

https://help.tracker-software.com/pdfxe8/


Regards.
by Dimitar - Tracker Supp
Mon May 06, 2019 6:35 am
Forum: PDF-XChange Editor
Topic: Scaling Up the Base Content Text Font Size
Replies: 7
Views: 1483

Re: Scaling Up the Base Content Text Font Size

Hello lester1027,


In order to access the formatting menu, you have to click on Edit then on the text, you want to format after that a Format tab will appear in the upper menu:


image.png

I hope this helps.

Regards.
by Dimitar - Tracker Supp
Thu May 02, 2019 12:03 pm
Forum: PDF-XChange Editor
Topic: "Buy Now" stamp does not go away despite removing watermark
Replies: 9
Views: 700

Re: "Buy Now" stamp does not go away despite removing watermark

Hello skelterhelter, Could you please e-mail us a copy of your license key, or just the first 10-15 symbols of the number, and a screenshot of the Help -> About window to support@tracker-software.com We need this information so we can investigate the reason for this issue. Please DO NOT post license...
by Dimitar - Tracker Supp
Mon Apr 22, 2019 12:43 pm
Forum: PDF-XChange Editor
Topic: PDF XChange changes font to bold in fillable forms
Replies: 10
Views: 662

Re: PDF XChange changes font to bold in fillable forms

Hello triplegee,

Could you please tell me what version is your PDF Editor?


Regards.
by Dimitar - Tracker Supp
Mon Apr 22, 2019 12:35 pm
Forum: PDF-XChange Editor
Topic: Bottom bar disappeared
Replies: 7
Views: 552

Re: Bottom bar disappeared

Hello Mike,

Yes, the registry is an important part when comes to the configuration of our products.

Keeping intact the registry entries of our products should eliminate any future problems.


Regards.
by Dimitar - Tracker Supp
Mon Apr 22, 2019 9:31 am
Forum: PDF-XChange Editor
Topic: "Change bars"
Replies: 11
Views: 2081

Re: "Change bars"

Hello zznhl,

I apologize but could you please give me more details about the request you have because I'm not sure if I understand you correctly?

Also, if it possible please give some example about this feature ( screenshot of application that has this, drawing... )

Regards.
by Dimitar - Tracker Supp
Mon Apr 22, 2019 9:27 am
Forum: PDF-XChange Editor
Topic: Druck in Originalgröße
Replies: 2
Views: 236

Re: Druck in Originalgröße

Hello harald knobloch,

I also do not have any issues printing your files.

Could you please tell me what version is your PDF Editor?

Also, could you please tell me the make and the model of the printer?

Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 1:50 pm
Forum: PDF-XChange Print Drivers
Topic: incorrect pdf printing in webbrowser
Replies: 5
Views: 1005

Re: incorrect pdf printing in webbrowser

Hello OCADEX,

Could you please tell me what kind and version of the print drivers do you use to print?

Do you use the Lite or the PDF XChange Standard?

Also, could you please tell me from what browser do you mainly print?


Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 10:33 am
Forum: PDF-XChange Editor
Topic: PDF Xchange Disable automatic saving after signature
Replies: 1
Views: 183

Re: PDF Xchange Disable automatic saving after signature

Hello favl,

Unfortunately, this behavior is set by the Adobe digital signing specifications.

You will have to override the original document every time you sign it.

Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 10:02 am
Forum: PDF-XChange Editor
Topic: Links Bookmarks not working - combined files
Replies: 5
Views: 329

Re: Links Bookmarks not working - combined files

Hello philboy, Thank you for the sample files. We'll do some tests with them and we'll erase them afterwards. EDIT: The result from the testing was that indeed there was a problem with the links under the Adobe Reader and Pro as well few other. I have forwarded the files to our developers for furthe...
by Dimitar - Tracker Supp
Fri Apr 19, 2019 9:09 am
Forum: PDF-XChange Editor
Topic: Links Bookmarks not working - combined files
Replies: 5
Views: 329

Re: Links Bookmarks not working - combined files

Hello philboy,

Is it possible to send us two of the files with which you have these issues, so we can test combining at our end?

If the files contain confidential content, please send them to support@tracker-software.com

Regards.
by Dimitar - Tracker Supp
Fri Apr 19, 2019 7:51 am
Forum: PDF-XChange Editor
Topic: Bottom bar disappeared
Replies: 7
Views: 552

Re: Bottom bar disappeared

Hello mike4037, The problem with the registry cleaners is always their automatic work. However, in every which of them, there is an option to exclude folders, applications or part of the registry. I advise you to set up your CCleaner in a way to ignore the changes made by the Tracker Software produc...
by Dimitar - Tracker Supp
Wed Apr 17, 2019 7:09 am
Forum: PDF-Tools 4
Topic: More stamps for free PDF Viewer tools? Would be nice!
Replies: 5
Views: 2902

Re: More stamps for free PDF Viewer tools? Would be nice!

Hello brian spring,

Thanks for the feedback.

We will.

Regards.
by Dimitar - Tracker Supp
Wed Apr 10, 2019 1:50 pm
Forum: PDF-XChange Editor
Topic: Signatures and intials security SOLVED
Replies: 11
Views: 765

Re: Signatures and intials security SOLVED

Hello ewatier2,

Our latest version is 8 but in 7.0.328.2 you can set custom icon too.

Regards.
by Dimitar - Tracker Supp
Wed Apr 10, 2019 8:01 am
Forum: PDF-XChange Editor
Topic: Version 8 OCR Plugins
Replies: 3
Views: 285

Re: Version 8 OCR Plugins

:-)
by Dimitar - Tracker Supp
Wed Apr 10, 2019 7:59 am
Forum: PDF-XChange Editor
Topic: Rename filename
Replies: 3
Views: 304

Re: Rename filename

Hello psztoch,

Do you mean renaming the file's name in the tabs, or somewhere else?

Also, what kind of information the file you need to be added in the file's name?

Regards.
by Dimitar - Tracker Supp
Mon Apr 08, 2019 12:43 pm
Forum: PDF-XChange Editor
Topic: create pdf from URL or webpage
Replies: 2
Views: 246

Re: create pdf from URL or webpage

Hello,

Thanks for the help Lev.

Indeed, this is the way to create a new document from a URL link.

Regards.
by Dimitar - Tracker Supp
Mon Apr 08, 2019 12:35 pm
Forum: PDF-XChange Editor
Topic: Organizing and Filing Lots and Lots of PDF
Replies: 2
Views: 223

Re: Organizing and Filing Lots and Lots of PDF

Hello,

Thank you for the help Ovg.

Regards.
by Dimitar - Tracker Supp
Mon Apr 08, 2019 12:27 pm
Forum: PDF-XChange Editor
Topic: Pasted areas gone black.
Replies: 1
Views: 189

Re: Pasted areas gone black.

Hello adam77, Could you please tell us which version and build of the PDF Editor are you using? You can see that under the Main menu -> Help -> About. Also, is it possible to send us an example file with which you have this issue? In order to keep the confidentiality of the document, you can send it...
by Dimitar - Tracker Supp
Mon Apr 08, 2019 12:01 pm
Forum: PDF-XChange Editor
Topic: Add Close All Tabs in Context Menu
Replies: 2
Views: 205

Re: Add Close All Tabs in Context Menu

Hello,

Thanks for the help Ovg.

Yes, this is correct. the option is located there, also you can close all but the current tab, from the tabs with a right mouse click.

Regards.
by Dimitar - Tracker Supp
Mon Apr 08, 2019 11:57 am
Forum: PDF-XChange Editor
Topic: "Buy Now" stamp does not go away despite removing watermark
Replies: 9
Views: 700

Re: "Buy Now" stamp does not go away despite removing watermark

Hello feo66,

Could you please tell me whether you can not remove the BUY NOW stamps from already created documents or from new documents?

Regards.
by Dimitar - Tracker Supp
Sun Apr 07, 2019 12:58 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 8 - only english? SOLVED
Replies: 3
Views: 1516

Re: PDF-XChange Lite 8 - only english? SOLVED

Hello siSINka,

You are welcome.

Regards.
by Dimitar - Tracker Supp
Sun Apr 07, 2019 12:49 pm
Forum: PDF-XChange Print Drivers
Topic: PDF-XChange Lite 8 - only english? SOLVED
Replies: 3
Views: 1516

Re: PDF-XChange Lite 8 - only english? SOLVED

Hello siSINka,

This is a bug that will be fixed in our next build.

Please download this file and open it with "Run As Administrator":

https://www.dropbox.com/s/zf2go56p00oj2 ... s.zip?dl=0

This will fix the problem.

Regards.
by Dimitar - Tracker Supp
Fri Apr 05, 2019 12:36 pm
Forum: PDF-XChange Editor
Topic: Fast edit many files
Replies: 1
Views: 195

Re: Fast edit many files

Hello salushydraulics, I can offer you two ways to do this: The first way is by the use of watermarks: watermarks.png Open the Watermarks window and the text. The choose to which pages you want to the text to appear and where. You can also add some formatting. The second one is with the feature Sele...
by Dimitar - Tracker Supp
Thu Apr 04, 2019 8:19 am
Forum: PDF-XChange Editor
Topic: Explorer crashes with enabled preview of PDF-documents
Replies: 22
Views: 1207

Re: Explorer crashes with enabled preview of PDF-documents

Hello Giraffe, Yes, I do have it. I installed it in order to try to reproduce the problem at my end. But until now I did not manage to do so. As far as I can see in their forum, they have found a workaround until they solve the problem: "....install the 32-bit versions of either of these two! ..." R...
by Dimitar - Tracker Supp
Wed Apr 03, 2019 12:12 pm
Forum: PDF-XChange Editor
Topic: Explorer crashes with enabled preview of PDF-documents
Replies: 22
Views: 1207

Re: Explorer crashes with enabled preview of PDF-documents

Hello Giraffe,

Have you tried contacting the XYplorer support about this crash?

They could gather more data about the crashing from their product, so we can identify the source of the problem.

I have done lots of tests but I could reproduce the problem at my end.

Regards.
by Dimitar - Tracker Supp
Wed Apr 03, 2019 11:32 am
Forum: PDF-XChange Editor
Topic: Changing author name - possible?
Replies: 1
Views: 183

Re: Changing author name - possible?

Hello yermanela, This field's content is taken from the Windows account and cannot be changed, but if you add some name in the Name field, this name will appear as the Author in the document properties : image.png But overall, the Login name will only change if you change the Windows account. I hope...
by Dimitar - Tracker Supp
Wed Mar 27, 2019 8:02 am
Forum: PDF-XChange Editor
Topic: Digital Signature (with finger or pen or mouse)
Replies: 3
Views: 276

Re: Digital Signature (with finger or pen or mouse)

Hello AlabamaSP,

Is it possible to send us one of the forms with which you have this issue, so we can investigate it?

If the file contains confidential information, please send it to support@tracker-software.com

Also, could you please tell us what kind of Tablet do you use?


Regards.
by Dimitar - Tracker Supp
Wed Mar 20, 2019 8:58 am
Forum: PDF-XChange Editor
Topic: One page .doc from multipage .pdf
Replies: 3
Views: 286

Re: One page .doc from multipage .pdf

Hello NewUser2,

You are welcome.

Regards.
by Dimitar - Tracker Supp
Wed Mar 20, 2019 8:36 am
Forum: PDF-XChange Editor
Topic: One page .doc from multipage .pdf
Replies: 3
Views: 286

Re: One page .doc from multipage .pdf

Hello NewUser2,

Welcome to our forum.


Unfortunately, for the moment there is no direct way to do this.


You have to extract the pages you want to convert to DOCX.

image.png


I will make a feature request to our team of developers for adding such an option.



Regards.