Search found 4478 matches

by TrackerSupp-Daniel
Tue Apr 13, 2021 12:29 am
Forum: PDF-XChange Editor
Topic: How to secure document | make edits/manipulations impossible | make signature permanent
Replies: 1
Views: 57

Re: How to secure document | make edits/manipulations impossible | make signature permanent

Hi, tyd710 The best way to do this is to create and use a digital signature for the signing process itself, this can be setup to secure the document during the signing process itself. See here for details on how to make a signature: https://www.tracker-software.com/knowledgebase/466-How-do-I-creates...
by TrackerSupp-Daniel
Mon Apr 12, 2021 10:48 pm
Forum: PDF-XChange Editor
Topic: Chinese characters not displayed in comments only
Replies: 1
Views: 53

Re: Chinese characters not displayed in comments only

Hi, SuperKingKoenig

Could we ask that you send us a copy of the document along with a copy of the fonts which are used in the document, so that we can take a look and see what could be happening here?

Kind regards,
by TrackerSupp-Daniel
Fri Apr 09, 2021 12:14 am
Forum: PDF-XChange Editor
Topic: save webpage as pdf
Replies: 4
Views: 132

Re: save webpage as pdf

Hi, Willy Van Nuffel and Kumar

My apologies there, you are correct, a Firefox extension is on its way but has not been published yet. For the moment you will need to use IE, Edge, or Chrome for this purpose.

Kind regards,
by TrackerSupp-Daniel
Wed Apr 07, 2021 8:08 pm
Forum: PDF-XChange Editor
Topic: Finding matching text in multiple files
Replies: 5
Views: 86

Re: Finding matching text in multiple files

Hi, Djokovich

We are currently working on a comparison feature, but it is very highly complex and is not something that I am able to offer any semblance of the timeline on.

Kind regards,
by TrackerSupp-Daniel
Wed Apr 07, 2021 5:31 pm
Forum: PDF-XChange Editor
Topic: Using tabs in comments made with the Typewriter Tool.
Replies: 9
Views: 321

Re: Using tabs in comments made with the Typewriter Tool.

Hi, turnerje

Thank you for the request, while I still cannot promise that it will be implemented, the Dev team is aware of requests to offer an option to restore the old handling. The decision is in their hands now, so all I can do now is confirm that is is being considered.

Kind regards,
by TrackerSupp-Daniel
Wed Apr 07, 2021 5:27 pm
Forum: PDF-XChange Editor
Topic: Finding matching text in multiple files
Replies: 5
Views: 86

Re: Finding matching text in multiple files

Hi, basbeek

unfortunately no, we do not offer a method to comparing document content and identifying differences. That is currently a process which needs to be performed manually.

Kind regards,
by TrackerSupp-Daniel
Tue Apr 06, 2021 9:42 pm
Forum: PDF-XChange Editor
Topic: Closes down when the print window appears
Replies: 5
Views: 94

Re: Closes down when the print window appears

Hi, TMLJT There are numerous issues interacting with printers and certain documents in both build 350.0 and 351.0, we are currently in build 352.0 which has fixed the vast majority of these issues, so my first suggestion would be to update both devices as soon as possible, as it should resolve these...
by TrackerSupp-Daniel
Tue Apr 06, 2021 5:19 pm
Forum: PDF-XChange Editor
Topic: Dropbox connection not possible
Replies: 2
Views: 84

Re: Dropbox connection not possible

Hi, Mr.X-Change

It appears that your screenshot failed to upload. Could I ask you to please re-try attaching it here so we can take a look at what you are seeing?

Kind regards,
by TrackerSupp-Daniel
Tue Apr 06, 2021 5:14 pm
Forum: PDF-Tools
Topic: Adding URLs / Weblinks to Input File List
Replies: 4
Views: 124

Re: Adding URLs / Weblinks to Input File List

Hi, dsherman_np Sorry that my option above did not work for you. I did bring this to our dev team for consideration, so hopefully we can see URL's being supported in the Filelist in the future, but it is simply not available at the moment in that way. I hope that this alternative you have found will...
by TrackerSupp-Daniel
Tue Apr 06, 2021 4:15 pm
Forum: PDF-XChange Editor
Topic: save webpage as pdf
Replies: 4
Views: 132

Re: save webpage as pdf

Hi, thomas wildeboer If you are running the latest releases of our Standard printer, you will notice that we have added a new "convert webpage" plugin to Firefox, and Chromium based browsers (Google Chrome, MS Edge, etc). This plugin should be auto-detected by the web browser after installation and ...
by TrackerSupp-Daniel
Mon Apr 05, 2021 10:19 pm
Forum: PDF-XChange Editor
Topic: Crashing for no apparent reason
Replies: 3
Views: 102

Re: Crashing for no apparent reason

Hi, TBG Thank you for confirming that, looking back to your original post, the issue you have described is not a crash, but an interruption in the connection to the server/device that this file is saved on. If this was a crash, we could gather crash dump files to troubleshoot, but not in this case. ...
by TrackerSupp-Daniel
Mon Apr 05, 2021 9:27 pm
Forum: PDF-Tools
Topic: Adding URLs / Weblinks to Input File List
Replies: 4
Views: 124

Re: Adding URLs / Weblinks to Input File List

Hi, dsherman_np Currently it is not possible to make use of URL's in the FileList function, but if you are using one of the supported web services, such as Sharepoint, or Google Drive, you can setup your options like so: image_2021_04_05T21_07_46_673Z.png Then the first time you run the tool, the Ex...
by TrackerSupp-Daniel
Mon Apr 05, 2021 5:04 pm
Forum: PDF-XChange Editor
Topic: PDF XChanged Editor V9 – Trouble in OCR page Thai language
Replies: 8
Views: 277

Re: PDF XChanged Editor V9 – Trouble in OCR page Thai language

Hi, EUS_Global_Packaging_Team Currently there is no way to silently do this during installation, but I have spoken with the Dev team and they offered to create a command line switch which would allow this for you. As such, the following feature request has been made, and though internal only, you ca...
by TrackerSupp-Daniel
Thu Apr 01, 2021 11:02 pm
Forum: PDF-XChange Editor
Topic: Underline Tool Width
Replies: 9
Views: 845

Re: Underline Tool Width

Hi, Toygun

Unfortunately no, there has not been progress on this ticket in a while, and currently it is not something planned for an upcoming release. I will mention that there is more demand for this, but I still cannot promise that it will be implemented.

Kind regards,
by TrackerSupp-Daniel
Thu Apr 01, 2021 11:00 pm
Forum: PDF-XChange Editor
Topic: Find the same word in many open PDFs
Replies: 13
Views: 149

Re: Find the same word in many open PDFs

Hi, For the moment at least, Willy's suggestion is the best one available. I do not forsee us expanding the "find" function to allow multiple document search, simply because it is intended to work like in a web browser (confined to that tab). If we do see more demand for such a function, that may ch...
by TrackerSupp-Daniel
Thu Apr 01, 2021 9:43 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Some PDF files cannot be viewed properly
Replies: 5
Views: 150

Re: Some PDF files cannot be viewed properly

Hi, Puffolino Unfortunately, without building an entire separate application specifically for this purpose, which we will not be considering at this time, simply disabling the editing features would not result in an faster opening that you currently see in the Editor. The best option I could offer a...
by TrackerSupp-Daniel
Thu Apr 01, 2021 5:38 pm
Forum: PDF-XChange Editor
Topic: Bug report: application freeze
Replies: 3
Views: 126

Re: Bug report: application freeze

Hi, eleigh I am afraid that I cannot reproduce this issue. The "save as " dialog that we offer is specifically intended for saving the current document from the Editor, and should not allow you to drag files from other widows into the dialog at all (surely enough, nothing happens when I try this). I...
by TrackerSupp-Daniel
Thu Apr 01, 2021 4:37 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Some PDF files cannot be viewed properly
Replies: 5
Views: 150

Re: Some PDF files cannot be viewed properly

Hi, Willy Van Nuffel I see, Unfortunately the Viewer has been discontinued for years now, and is only seeing critical security patches, no more bugfixing of this ilk will be happening there. If these files work fine in the Editor, the best I can suggest to anyone having this issue in the Viewer is t...
by TrackerSupp-Daniel
Wed Mar 31, 2021 11:55 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Some PDF files cannot be viewed properly
Replies: 5
Views: 150

Re: Some PDF files cannot be viewed properly

Hi, Puffolino

This file appears to display fine in the latest version of the Editor 9.0.352.0. Are you fully updated before trying to open this document? If you are, could I ask you to please send us screenshots and identify the pages where the issues you are seeing appear?

Kind regards,
by TrackerSupp-Daniel
Wed Mar 31, 2021 11:35 pm
Forum: PDF-XChange Editor
Topic: Converting polygon to area possible?
Replies: 3
Views: 120

Re: Converting polygon to area possible?

Hi, MJLM It seems they are relatively new additions, and were intended to be implemented in a set of 3, so while these first two were completed, it went undocumented since we were still working on the last one. Now, after discussing with the Devs a bit further, it appears that this was because we ar...
by TrackerSupp-Daniel
Wed Mar 31, 2021 9:02 pm
Forum: PDF-XChange Editor
Topic: DELETING CHECK BOXES
Replies: 1
Views: 93

Re: DELETING CHECK BOXES

Hi, Adam2021

To delete any form field, including check boxed, you will need an "Editor Plus" license key. Then you can activate the "select fields" tool on the "form" tab, to select and delete any form field content in any document which is not locked to prevent this kind of editing.

Kind regards,
by TrackerSupp-Daniel
Wed Mar 31, 2021 7:53 pm
Forum: PDF-Tools
Topic: Bug: Use source folder as dest. 9.0 352.0
Replies: 3
Views: 45

Re: Bug: Use source folder as dest. 9.0 352.0

Hi, Mr. Nice Guy Thank you for the clarification and the copy of your tool. I have shown the dev team and created a formal bug report on this matter: RT#5546: Save action "user source folder" no longer works with merged files While this is internal only, you can check back here for an update on the ...
by TrackerSupp-Daniel
Tue Mar 30, 2021 11:53 pm
Forum: PDF-XChange Editor
Topic: Maximized thumbnail view?
Replies: 3
Views: 128

Re: Maximized thumbnail view?

Hi, chris gallacher

In much the same manner, you simply drag the pane back to the edge of the display area:
mmIYIuv7gz.gif
Kind regards,
by TrackerSupp-Daniel
Tue Mar 30, 2021 11:52 pm
Forum: PDF-Tools
Topic: Bug: Use source folder as dest. 9.0 352.0
Replies: 3
Views: 45

Re: Bug: Use source folder as dest. 9.0 352.0

Hi, Mr. Nice Guy Can I ask you to please describe what you mean by "doesn't work" do you get an error, does the tool stop processing, does it continually run the process without ever stopping, or do you simply see a manual save prompt? Also, you mention that you are using the "split/merge PDF's" too...
by TrackerSupp-Daniel
Tue Mar 30, 2021 11:35 pm
Forum: PDF-XChange Editor
Topic: Bugged printer black circles?
Replies: 5
Views: 161

Re: Bugged printer black circles?

Hi, souexc1 Thank you for the file, I could not reproduce this with our printers here, does the issue happen with any physical printer or only a specific one? If a specific one, can you please tell us the make and model of the printer as well. Also, if it is an HP printer, could you please try chang...
by TrackerSupp-Daniel
Tue Mar 30, 2021 11:16 pm
Forum: PDF-XChange Editor
Topic: Hyphen not visible at the certain zoom level
Replies: 3
Views: 132

Re: Hyphen not visible at the certain zoom level

Hi, koide_r

This issue us caused by text hinting, which can be disabled manually from the preferences (Ctrl_K):
image.png
To my knowledge, Adobe has this disabled by default, we leave it enabled unless the document explicitly requests that it be disabled.

Kind regards,
by TrackerSupp-Daniel
Tue Mar 30, 2021 10:59 pm
Forum: PDF-XChange Editor
Topic: Converting polygon to area possible?
Replies: 3
Views: 120

Re: Converting polygon to area possible?

Hi, MJLM We currently offer the ability to convert lines to a Distance measure, and polygon lines to a perimeter measure. currently we do not yet offer the ability to convert a polygon object to an area measure, but it is something that is being worked on in the future. the convert tools currently a...
by TrackerSupp-Daniel
Tue Mar 30, 2021 10:51 pm
Forum: PDF-XChange Editor
Topic: synchronous scrolling of two files/documents
Replies: 1
Views: 89

Re: synchronous scrolling of two files/documents

Hi, netjet

At the moment I am sorry to say we do not offer a synchronous scrolling function for multiple documents. It is something we have see requests for and may be able to offer in the future, but I currently do not have a timeline to offer you.

Kind regards,
by TrackerSupp-Daniel
Tue Mar 30, 2021 8:32 pm
Forum: PDF-Tools
Topic: Delete last page
Replies: 1
Views: 25

Re: Delete last page

Hi, arpy

Currently this is not possible, but we will soon be offering a JS function in PDF-Tools, and so the topic you linked will also work for PDF-Tools once that is available.

Kind regards,
by TrackerSupp-Daniel
Tue Mar 30, 2021 6:46 pm
Forum: PDF-XChange Editor
Topic: Maximized thumbnail view?
Replies: 3
Views: 128

Re: Maximized thumbnail view?

Hi, chris gallacher We do not plan to "do away" with the thumbnails panel as it works currently, as it is infintely useful for a large number of our users. If you with to make it fullscreen, you can detach it from the main editor window, and set it to any size you so choose, even zooming in to get l...
by TrackerSupp-Daniel
Sat Mar 27, 2021 12:20 am
Forum: PDF-XChange Editor
Topic: Edit personal details in e-mails
Replies: 11
Views: 336

Re: Edit personal details in e-mails

Hi, basbeek

Unfortunately no, As a comment, once the redaction is placed, it actually has no association to the text below it and does not know what it is covering. As such, you cannot dynamically "undo" redaction, you would need to manually find each instance and remove it.

Kind regards,
by TrackerSupp-Daniel
Fri Mar 26, 2021 12:30 am
Forum: PDF-XChange Editor
Topic: Mail to support@tracker-software.com can't be delivered
Replies: 8
Views: 220

Re: Mail to support@tracker-software.com can't be delivered

Hi, hamber Thank you for the attachment, Our Mail team has now looked over our server configuration a few times now, and is certain that it is not misconfigured, we have been sending and receiving a fair few hundred emails each day without issue from our end, so at this point I am unsure what to sug...
by TrackerSupp-Daniel
Thu Mar 25, 2021 11:17 pm
Forum: PDF-XChange Editor
Topic: Missing "Generate Table of Contents" in version 7?
Replies: 3
Views: 106

Re: Missing "Generate Table of Contents" in version 7?

Hi, Irfan To begin, I should note that version 7 is a few years old already, as we are now in version 9. Is there a reason your company did not update to the latest release? If possible, I would recommend updating to version 9 to take advantage of new features, as well as security patches and bugfix...
by TrackerSupp-Daniel
Thu Mar 25, 2021 9:24 pm
Forum: PDF-XChange Editor
Topic: Sending email to specific recipient
Replies: 1
Views: 100

Re: Sending email to specific recipient

Hi, silent-jones You cannot configure the default "send mail" button in the Editor UI to send to a default address, but if you are always working in the same document, you could create a form field button in the document which uses a "mailto:" address as the URL, and would open your default mail cli...
by TrackerSupp-Daniel
Thu Mar 25, 2021 12:13 am
Forum: PDF-XChange Editor
Topic: Bugged printer black circles?
Replies: 5
Views: 161

Re: Bugged printer black circles?

Hi, souexc1 It is very hard to see what has happened from the screenshots you have sent, but to investigate this, we will need a copy of the original document in any case. Could I ask you to send that to us for investigation? Following that, could you please try printing to a virtual printer, such a...
by TrackerSupp-Daniel
Wed Mar 24, 2021 10:30 pm
Forum: PDF-XChange Editor
Topic: PDF Preview in WIndows explorer - option to have text selection tool by default instead of hand tool ?
Replies: 15
Views: 702

Re: PDF Preview in WIndows explorer - option to have text selection tool by default instead of hand tool ?

Hi, cabinet de psychiatrie Stefans statement was not an analysis, he was clarifying the fact that when we show a preview, it is not loading the entire document, the text content is not present or loaded to be selected, only a rasterized preview of the page is loaded. Thus, even if we did offer the a...
by TrackerSupp-Daniel
Wed Mar 24, 2021 10:28 pm
Forum: PDF-XChange Editor
Topic: Mail to support@tracker-software.com can't be delivered
Replies: 8
Views: 220

Re: Mail to support@tracker-software.com can't be delivered

Hi, hamber Dimitar asked me to keep an eye out on this for him through my shift. It seems we still have not received your email and our Mail Server Technicians are now looking into possible issues on our end that could cause this. We may post here looking for additional information, for the moment, ...
by TrackerSupp-Daniel
Wed Mar 24, 2021 6:47 pm
Forum: PDF-XChange Editor
Topic: Group drawings/comment (feature request?)
Replies: 1
Views: 113

Re: Group drawings/comment (feature request?)

Hi, augustus108 Unfortunatlety, Commenting grouping is a highly problematic feature which is not handled properly by almost every PDF-reader on the market, simply "creating" the groups is not difficult, but we cannot be sure that other apps will know how to handle those groups, and even for apps tha...
by TrackerSupp-Daniel
Wed Mar 24, 2021 6:34 pm
Forum: PDF-XChange Editor
Topic: PDF-X Change Editor/Editor Plus V8 Online Manual (Polish)
Replies: 3
Views: 143

Re: PDF-X Change Editor/Editor Plus V8 Online Manual (Polish)

Hi, KoLoLoLo We only offer our manuals and help files in English, though some people have found that visiting our webpages through google translate works quite well for their needs. As for tutorials, you will find numerous frequently asked questions in our online knowledge base: https://www.tracker-...
by TrackerSupp-Daniel
Wed Mar 24, 2021 6:32 pm
Forum: PDF-XChange Editor
Topic: RFE: save settings in fullscreen view
Replies: 2
Views: 152

Re: RFE: save settings in fullscreen view

Hi, DIV I have spoken with the Dev team on this matter, and a ticket has been made: RT#5533: FR: fullscreen, remember last view I made a note that it would be ideal to either remember this globally, or on a per file basis. While I cannot offer a timeline for implementation, do know that this is some...
by TrackerSupp-Daniel
Wed Mar 24, 2021 12:26 am
Forum: PDF-XChange Editor
Topic: CMS-1500 form
Replies: 7
Views: 444

Re: CMS-1500 form

Hi, All While this conversation has been going on, I have seen a few reports across the internet about numerous issues related to the Epson model you mentioned there, most of which pertain to margins. I am unsure I can offer any advice here beyond suggesting you contact Epson directly and see if the...
by TrackerSupp-Daniel
Wed Mar 24, 2021 12:21 am
Forum: PDF-XChange Editor
Topic: Bold simulation
Replies: 1
Views: 124

Re: Bold simulation

Hi, DIV To be entirely honest, even italics simulation is a brand new feature that I do not fully understand, I checked with the developers present in my office at the moment (it is the end of the day), and they unfortunately are not aware of any "bold simulation" that may or may not be present at t...
by TrackerSupp-Daniel
Wed Mar 24, 2021 12:12 am
Forum: PDF-XChange Editor
Topic: XFDF-Exports of Stamp-Annotations Sometimes Grow to Huge Sizes
Replies: 1
Views: 86

Re: XFDF-Exports of Stamp-Annotations Sometimes Grow to Huge Sizes

Hi, AnKeilha Thank you for the report, Could I ask you to try updating the Version 9, build 352.0 and see if the issue has already been resolved? I understand that you are currently using version 7, but as that is a fair few years old now, and we do not releases fixed/updates for previous build (exc...
by TrackerSupp-Daniel
Tue Mar 23, 2021 11:41 pm
Forum: PDF-XChange Editor
Topic: RFE: annotations for marking by teachers/lecturers: ticks (check marks) and crosses
Replies: 3
Views: 124

Re: RFE: annotations for marking by teachers/lecturers: ticks (check marks) and crosses

Hi, DIV Unfortunately there is no way for us to offer this within checkboxes, as those fields are simply booleans (true/false) and cannot have a third value. Adobe has broken this rule to some degree using their proprietary "XFA formatting", but as we do not intend to develop our own specification b...
by TrackerSupp-Daniel
Tue Mar 23, 2021 11:23 pm
Forum: PDF-XChange Editor
Topic: Underline and annotations don't move with text (text moved, text deleted, or font changed)
Replies: 1
Views: 114

Re: Underline and annotations don't move with text (text moved, text deleted, or font changed)

Hi, DIV You are quite right that this idea (every time I suggest it) has our developers screaming "yikes", but not because of how confusing it would be for the users. I mentioned this in passing when I replied to another of your posts, but will iterate further here. Comments, like the highlighter, u...
by TrackerSupp-Daniel
Tue Mar 23, 2021 10:51 pm
Forum: PDF-XChange Editor
Topic: RFE: Ctrl + drag to copy text
Replies: 2
Views: 95

Re: RFE: Ctrl + drag to copy text

Hi, DIV I cannot speak as to why exactly base content text is not currently copied with a ctrl+drag as many comments, are, but I will forward this request to the dev team for consideration. [edit: for reference RT#5527: FR: Ctrl+Drag base content to copy ] I also wanted to offer a quick note in repl...