Tracker Software Products

Hello, burkhards While we do not offer a translate feature, or plan to offer one at the moment, you can create a pseudo translation function by using the "web search" feature. This article describes the process: https://www.tracker-software.com/knowledgebase/484-How-do-I-turn-my-internet-s...

Hello, XChangeGirl OXT is a complex data format with numerous supporting files far beyond a simple text file. Unfortunately there is no way to easily convert one to the other, nor can I walk you through creating a custom dictionary. You would need to either download one of the existing dictionaries ...

Hello, Dave S No rush, you can take your time. We will be here whenever you find out. If you are unsure, or think the testing will take too long, you could also capture the process dump, and then send both that, and the 4 files which you are using, then I could see if I can reproduce the issue here....

Hello, Dave S If you can reliably reproduce this, can you confirm if it only happens with those specific files? as an example, does the same still happen if you open 3 other files, and only one of those 4? Perhaps there is something in 1 of those 4 specific files that is causing this freezee to occu...

Hello, wmeyer48 Well, if anything new comes to light with the Dev team's investigation of the files, we will be sure to let you know right away. until then, hopefully they realize some error in the system on their end which has changed recently, and allow you to publish as you have been so far. Best...

Hello, wmeyer48 This may seem counter-intuitive, but some publishers I have helped clients with will reject files based on nothing more than then creating software, so if it was not created by, for example, "MS Word-export 2017" or something of the like, it would immediately fail despite t...

Hello, CLIN1 This can be done with a few extra clicks, when it is time to summarize these comments, look to the comment tab, and click "show > checked > unmarked": image.png This will turn all the "checked" comments, invisible, then you can use the "summarize comments" ...

Hello, itskando From my test here, the printing process did take some time to complete the print job, but it did not stay stuck for more than 1 minute. This is within the expected print time for a complex document at a large paper size when sending to a physical or virtual printer. Can I ask you to ...

Hello, rycerz

I have found the issue! It appears you have "thin lines" mode enabled. Please open the Editor and press Ctrl+5 to turn this off (There is also a button on the "view" tab to toggle Thin lines mode).

Kind regards,

Hello, ds1 We do offer a "history" pane which allows you to view and open previously opened files, but the file open dialog functions the way it does as it builds directly off windows features. To implement a pane that performed this task, would require us to build our own system, nearly f...

Hello, HVAC Elements Jeff

Thank you very much for that, I have passed this along to the Dev team for their review. I think that the issue is already resolved, but they will double check to verify if the items present in your dumps reveal any new information.

Kind regards,

Hello, PHK If I remove the License Key in PC A before deactivating, will it be there when I come back to PC A and all I will have to do is re-activate it, assuming I had removed and deactivated on PC B? Yes that is correct, simply do the same as the first time, remove and de-register key from the de...

Hello, PHK The primary account page login system changed from username to email sign in a few years ago, but accounts which previously had a username should still be able to use them. I know that some browsers get confused on our site since the forums are also part of the main site, resulting in it ...

Hello, PHK Paul and I posted at the same time, so I deleted my post explaining this, terribly sorry! For anyone who is curious about the migration process, please see below: Migration to a new device is quite simple, Please follow these 3 steps. 1. First, remove the license from the old PC, via &quo...

Hello, DiveShallow Thank you for the suggestion, unfortunately "possible" does not always mean "allowed" so far as the PDF specification is concerned. The only mobile PDF applications I know of which properly follow the specification are those created by Google and Adobe, so the ...

Hello, 4mc

A single user license is entitled to installation on two personal devices provided you are the sole user of the licensed software on both, there is no time limit on that, it is simply included with your license.

Kind regards,

Hello, igorlima

Unfortunately no hotfix is available, a full update will be necessary, but we are aiming to offer the next release (build 362) within the next 2 months.

Kind regards,

Hello, MaSeife

Unfortunately you would be correct. Perhaps in the future we can find a way to offer this properly, but at the moment I am afraid that it will not be possible.

Kind regards,

Hello, Jensen Head Understood, These are all separate fields so far as the document metadata is concerned and does not necessarily need to be mirrored. Until now we have not mirrored these items, but the Team is working on changing that for the future. It will be some time before that is complete, b...

Hello, sqgl Our comparison tool is still in the early stages of development and is far from fully featured. It does not yet offer any comment comparison functions, though they are planned for the future. For now, only base content text can be reliably compared, and in some cases, "shapes" ...

Hello, mrpunch000 It is not possible for a stamp to place editable objects like form fields on the page alongside it, but if you make liberal use of JavaScript, you can create a dynamic stamp which will prompt for these items before placement, and reflect the chosen options in the final static versi...

Hello, rfijen At the moment, the only viable way to handle this would be to "export only visible annotations". Beyond that, there really is no way to distinguish between the various layers that can exist in a document that helps to associate the page content/comments to each of them. Our D...

Hello, Timur Born I am sorry, but I cannot, at this time, give you the news you are hoping to hear. This feature is not planned to be implemented due to the complex implementation requirements and large time investment that is required. It has (very recently) been rejected by the Dev team and will n...

Hello, Timur Born The distinction between old and new is important for the presentation of information, not everything is "replaced" many cases there is "removed" or "added" and not knowing which is the "old" file prevents that from being presented properly. A...

Hello, PHK

It is certainly an option, at the very least. I hope that it does help some users, even if it is not the solution for everyone.

Kind regards,

Hello, MaSeife

I am afraid that the Dev team has come back and confirmed that we do not have the option to present all of these leaders at the same time. Only the currently in focused one, and the mouseover target can be enabled at the same time.

Kind regards,

Hello, PHK

Ideally, you should place the older version of the docuemnt in the "old" slot, and the newer version in the "new" slot, to avoid that confusion before it starts.

Kind regards,

Hello, willyg The only way to download additional language packages, beyond those included with the Editor by default, is through the OCR dialog "Add/update languages" function. Once you have updated the languages on one device, you can copy the contents of this folder: C:\Program Files\Co...

Hello, Timur Born We have gone down roads with these types of discussions before. The simple fact is that searching by relevance, is vastly more complex than you are making it out to be, and with the manpower we have, it would not be something that we can just put together in a few weeks time. Even ...

Hello, Timur Born Thank you for the suggestion, It would be much more complex than you may expect to filter these items in an intelligent and automatic way, but we may be able to offer a strict manually configured "ignore/hide results which match this exactly". I have created a formal feat...

Hello, kumar If the redaction has been "applied" after placement, than all items below the redacted area, including sections of images, are completely scrubbed from the document and once that file is saved (which you would need to do to send it) the data cannot be recovered with anything s...

Hello, kumar

Simply right click on any tool within the bars while you have the "customize UI" window option, and you will see "insert separator before/after" functions are offered:

: image.png (32.28 KiB) Viewed 85 times

Kind regards,

Hello, Timur Born I can forward these points for consideration to our Development team, but I would advise against getting your hopes up too high here. Offering a chronological list is much more straightforward and predictable than having hinting and relevant searches ongoing to muddle the output. I...

Hello, throwawayaccount88 most likely, at some point in the past, someone has pasted an image onto the page. Pasting images in PDF often results in the image being added as a "comment" which will always appear overtop of base content (but cannot be selected with regular base content tools)...

Hello, danna If you wish for the bookmark to make changes to your zoom level, enforcing the fit width option each time it is clicked, you will need to set the bookmark with the zoom level during creation. You can modify an existing bookmark to use this by looking to its properties: image.png Then ch...

Hello again! Thank you for sending that file via email, There are some issues with the overlapping text, but many of them are resolved by ensuring that "edit text as blocks" is enabled: image.png Our Dev team is investigating the issues that remain with that enabled, but hopefully this hel...

Hello, lester1027 I have been testing with your file all day here, and cannot reproduce this issue at all. What your screenshots show looks to be an installation corruption issue, so my advice is to completely uninstall the software, and ensure that you reinstall by running the latest installer dire...

Hello, Winock Is there any chance you could send us a copy of the document to take a look at, there may some steps you can take to fix this when it occurs, but I would need to see the file to be sure. If it contains sensitive data, you can email it directly to me, via <Support@tracker-software.com>,...

Hello, IT Guy In some cases, the files will be updated, but the about pane in applications, such as the printer, will not reflect the update until after a restart occurs. Although I see you are using the /norestart switch, there will be times when a restart is required to complete the update process...

Hello, MedBooster We have seen many requests for this, but as of right now it is not possible to perform image cropping within the Editor directly. It may be something we offer in the future, but it is not a priority at the moment. (I should also note, I deleted your separate duplicate topic asking ...

Hello, rakunavi Thank you for the detailed report, While a single title cannot quite convey the full breadth of what you have reported here, I have created a formal ticket, and included all the details you have offered on this topic for far. That ticket is: RT#6144: Bug: Compression method used in E...

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