Search found 4549 matches

by TrackerSupp-Daniel
Thu May 13, 2021 11:15 pm
Forum: PDF-XChange Editor
Topic: Secure the custom toolbar .js file
Replies: 4
Views: 11

Re: Secure the custom toolbar .js file

Hi, ng80092a As I mentioned before, the appdata folder is explicitly for JS that is stored for that specific User, it is not the only folder which can be used, you do also have the option to use the install directory, which is by default under program files, could be installed to any alternative loc...
by TrackerSupp-Daniel
Thu May 13, 2021 10:13 pm
Forum: PDF-XChange Editor
Topic: Secure the custom toolbar .js file
Replies: 4
Views: 11

Re: Secure the custom toolbar .js file

Hi, ng80092a As a followup, If you are worried about "creative" users, it is by default, possible for them to make use of our JavaScript console at any time simply by pressing Ctrl+J. Should that be a point of concern for you, you may want to take a look at our System admin manual for ways to disabl...
by TrackerSupp-Daniel
Thu May 13, 2021 10:06 pm
Forum: PDF-XChange Editor
Topic: Secure the custom toolbar .js file
Replies: 4
Views: 11

Re: Secure the custom toolbar .js file

Hi, ng80092a No we do not offer anything to do this as this is the Appdata folder in question, which is designed for that specific user profile to have access to. I could understand worrying about the JavaScript folder under program files, but the appdata folder you specified should only be accessib...
by TrackerSupp-Daniel
Thu May 13, 2021 9:32 pm
Forum: PDF-XChange Editor
Topic: While inserting stamp, how to find the stamp instance name?
Replies: 5
Views: 23

Re: While inserting stamp, how to find the stamp instance name?

Hi, ng80092a In any case, unfortunately this is not something that could be controlled on placement via Javascript alone. This is because the stamp itself is a separate PDF document, and the JS contained within is generally limited to affecting its own fields and their content, it would not have the...
by TrackerSupp-Daniel
Thu May 13, 2021 9:23 pm
Forum: PDF-XChange Editor
Topic: redact a portion of a section of highlighting?
Replies: 1
Views: 7

Re: redact a portion of a section of highlighting?

Hi, needsleep Because of your terminology here, There are two ways to read your request which a quite different. Since I am not sure which you truly mean, I will answer both. If you mean you have placed a "highlight" annotation and want to remove a portion of it: image.png Than unfortunatley no, the...
by TrackerSupp-Daniel
Thu May 13, 2021 12:27 am
Forum: PDF-XChange Editor
Topic: Timesheets
Replies: 1
Views: 19

Re: Timesheets

Hi, 93zoozoo First, can you please ensure that you are running the latest release of the Editor? We are now in version 9, build 354.0, you can check the build you are running via help > about. After that, if updating does not help, could I ask you to please send us a copy of a file which experiences...
by TrackerSupp-Daniel
Wed May 12, 2021 7:22 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 11
Views: 252

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic You may have read what I said backwards, I mean to say that this function worked as expected originally, meaning the link was created properly to begin with. When it stopped, which happened after the 4th or 5th reiteration of doing the exact same process shown in your video, suddenly ...
by TrackerSupp-Daniel
Wed May 12, 2021 5:30 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 11
Views: 252

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic I have managed to reliably reproduce the issue now, interestingly, I needed to do the exact same actions a fair few times in a row before the issue appeared at all, as mimicking your video worked at first, then suddenly stopped. A formal bug report has been made, and while internal on...
by TrackerSupp-Daniel
Wed May 12, 2021 5:23 pm
Forum: PDF-XChange Editor
Topic: Unattended install installed both 32 AND 64 versions
Replies: 7
Views: 57

Re: Unattended install installed both 32 AND 64 versions

Hi, FDSIT Thank you for the screenshot. The trouble here is we do not know how this other application identifies installed apps and their platform compatibility, it is entirely possible (and quite likely) that what you see is a red herring. To get to the bottom of this, our dev team would like to kn...
by TrackerSupp-Daniel
Tue May 11, 2021 4:58 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 11
Views: 252

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic As I still cannot reproduce this, please do upload the video as per the steps here: https://www.tracker-software.com/knowledgebase/321-How-do-I-upload-a-file-to-the-Tracker-Software-File-service With that, maybe I will see what I am doing incorrectly here and I can then show the Dev t...
by TrackerSupp-Daniel
Tue May 11, 2021 4:41 pm
Forum: PDF-XChange Editor
Topic: Unattended install installed both 32 AND 64 versions
Replies: 7
Views: 57

Re: Unattended install installed both 32 AND 64 versions

Hi, FDSIT What you have described here is not possible with any versions beyond V6 of our products (possibly earlier). Our new MSI installers check the system architecture, and cannot run on the incorrect architecture. meanwhile the EXE installers will check which should be used, and only run that i...
by TrackerSupp-Daniel
Tue May 11, 2021 4:20 pm
Forum: PDF-XChange Editor
Topic: Bug: Cannot copy and paste group of elements
Replies: 1
Views: 37

Re: Bug: Cannot copy and paste group of elements

Hi, Mathew Thank you for the suggestion. I have just spoken with our Dev team on this, and after some discussion learned that this handling was changed due to exceedingly large user demand. As such, without an equally large group of requests in the other direction, we will not be considering reverti...
by TrackerSupp-Daniel
Mon May 10, 2021 10:15 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 11
Views: 252

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic I am sorry to say that I cannot reproduce the issue you are describing here. Once the "set link" window is opened, are you certain that you have navigated to document c before clicking set link? if you have mis-clicked, and perhaps only activated the window, without activating the doc...
by TrackerSupp-Daniel
Mon May 10, 2021 9:49 pm
Forum: PDF-Tools
Topic: Don't save email address
Replies: 3
Views: 314

Re: Don't save email address

Hi, simple My apologies, I really do need to look more closely at the forum I am replying to... With PDF-Tools, these are intended as batch processing functions, and so it is expected that you intend to repeat the same function, in bulk, this includes, applying the same watermark, printing to the sa...
by TrackerSupp-Daniel
Fri May 07, 2021 7:30 pm
Forum: PDF-XChange Editor
Topic: Easy way to make all pages the same width?
Replies: 3
Views: 372

Re: Easy way to make all pages the same width?

Hi, Burma

Yes, in version 6, you will find the option on the document menu, under "more for pages":
image.png
Kind regards,
by TrackerSupp-Daniel
Fri May 07, 2021 5:43 pm
Forum: PDF-XChange Editor
Topic: Easy way to make all pages the same width?
Replies: 3
Views: 372

Re: Easy way to make all pages the same width?

Hi, Burma

The "resize pages" tool would be the best option for this:
image.png
If you enable this tool, and then choose a specific page size, you can resize all pages (along with options to scale the content to the new size) so they they are all the same paper size.

Kind regards,
by TrackerSupp-Daniel
Fri May 07, 2021 4:39 pm
Forum: PDF-XChange Editor
Topic: Summarize comments with status
Replies: 1
Views: 190

Re: Summarize comments with status

Hi, spn Currently we do not offer this function, but we do have an active feature request for it, and I will add your name to the ticket: RT#5159: FR Editor: When summarising comments to also summarise their status (accepted, rejected, cancelled, etc.) While this is internal only, you can check with...
by TrackerSupp-Daniel
Fri May 07, 2021 4:28 pm
Forum: PDF-Tools
Topic: Don't save email address
Replies: 3
Views: 314

Re: Don't save email address

Hi, simple Our send by mail function, when used with outlook, should simply open an outlook "compose" window, if outlook is remembering the last used Email address in their own compose window, this is not something that can be addressed from our end. If you mean to say you are using another of our f...
by TrackerSupp-Daniel
Fri May 07, 2021 4:23 pm
Forum: PDF-Tools
Topic: Delete source files
Replies: 3
Views: 195

Re: Delete source files

Hi, simple

If you are making use of Watched folders and custom tools in our PDF-tools batch processing utility, than yes, all of this would be possible.

Please follow the steps in the articles linked above to learn about how to do this.

Kind regards,
by TrackerSupp-Daniel
Wed May 05, 2021 8:25 pm
Forum: Touchscreen Devices
Topic: XP Pen Deco 01 V2 Pen Issues
Replies: 1
Views: 301

Re: XP Pen Deco 01 V2 Pen Issues

Hi, Kevin252 Could you please clarify here, are you making use of this device with our "PDF-Xchange" software, or are you simply looking for general support with the device itself? If you need help with our PDF-Xchange Software, please do ensure that it is fully up to date as well, and after that, p...
by TrackerSupp-Daniel
Mon May 03, 2021 7:15 pm
Forum: PDF-XChange Print Drivers
Topic: pdfSaver and queuing prints
Replies: 5
Views: 432

Re: pdfSaver and queuing prints

Hi, vHPM_NAM

Thank you for the support, I will make note of this. :)

Kind regards,
by TrackerSupp-Daniel
Mon May 03, 2021 7:13 pm
Forum: PDF-Tools
Topic: Bulk OCR Existing Files in Folder SOLVED
Replies: 10
Views: 442

Re: Bulk OCR Existing Files in Folder SOLVED

Hi, bqxmprij To accomplish that, you would need to use the "ocr document" option (yes this does mean that all files, even those already containing text will be processed and cause the tool to take extra time), instead of the "do not OCR" option (which automatically skips any document containing any ...
by TrackerSupp-Daniel
Mon May 03, 2021 7:05 pm
Forum: PDF-XChange Editor
Topic: Batch Rename for "Full Path" In the History SOLVED
Replies: 3
Views: 366

Re: Batch Rename for "Full Path" In the History SOLVED

Hi, Toygun Though we do not currently plan to implement a bulk change paths option, in regards to sessions specifically, you can make use of the "store relative paths" feature of session files, and then so long as the session file itself is in the same relative location to the original files, this w...
by TrackerSupp-Daniel
Mon May 03, 2021 7:01 pm
Forum: PDF-XChange Editor
Topic: Edit all occurences of a bitmap in a PDF in one go
Replies: 1
Views: 207

Re: Edit all occurences of a bitmap in a PDF in one go

Hi, David.P

Currently this is not possible, but I have created an official feature request for you on the matter:
RT#5585: FR: Edit all occurrences of an image at once.

Kind regards,
by TrackerSupp-Daniel
Fri Apr 30, 2021 7:26 pm
Forum: PDF-XChange Translators
Topic: Translation Tool for build 9.0.354?
Replies: 3
Views: 379

Re: Translation Tool for build 9.0.354?

Hi, BigMike My apologies for the delay! I saw this yesterday and though I asked the dev team, completely forgot to post here! (you can thank Paul for reminding me). There is a new translation tool for build 353/354 coming, apparently the download should be available in just a few more minutes. You h...
by TrackerSupp-Daniel
Fri Apr 30, 2021 5:10 pm
Forum: PDF-XChange Editor
Topic: Search "In all open documents" only uses a single CPU thread
Replies: 1
Views: 102

Re: Search "In all open documents" only uses a single CPU thread

Hi, Timur Born Thank you for the suggestion. I have created a format feature request for you on this matter: RT#5581: FR: Search Multi-core support As per usual, this is not a guarantee of implementation and I cannot provide a timeline. If you are looking for updates in the future, feel free to ask ...
by TrackerSupp-Daniel
Fri Apr 30, 2021 4:23 pm
Forum: PDF-XChange Editor
Topic: Default OCR Editor SOLVED
Replies: 3
Views: 209

Re: Default OCR Editor SOLVED

Hi, 4mc Thank you for the suggestion, currently we do offer a clear notice whenever any premium features are used, along with the banner above the document until it has been saved. I have discussed this with our dev team and they we are working on ways to make this a bit more obvious in the future. ...
by TrackerSupp-Daniel
Tue Apr 27, 2021 11:25 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR crashing
Replies: 6
Views: 394

OCR crashing

:)
by TrackerSupp-Daniel
Tue Apr 27, 2021 10:09 pm
Forum: PDF-XChange Editor
Topic: Create bookmarks (semi-) automatic
Replies: 1
Views: 110

Re: Create bookmarks (semi-) automatic

Hi, JoJo77 If the text you are looking to link to does not have special formatting or anything else of the like, there will not be a good way to reliably automate this process unfortunately. If you do go through and apply formatting, than you can certainly make use of our "generate bookmarks" featur...
by TrackerSupp-Daniel
Tue Apr 27, 2021 9:53 pm
Forum: PDF-XChange Editor
Topic: Comment Tools (lines etc) wont work with mouse
Replies: 7
Views: 267

Re: Comment Tools (lines etc) wont work with mouse

Hi, JasonNZ Thank you for the report, To begin I have 4 questions for you. 1. are you running the latest release of our software (9.0.354.0)? If not, please update and confirm that the issue is still present. 2. Can you please confirm the make and model of the touch-screen device you are using when ...
by TrackerSupp-Daniel
Tue Apr 27, 2021 5:15 pm
Forum: PDF-XChange Editor
Topic: JavaScript - printAllOpenedDocs dont work anymore since v9.0.353
Replies: 6
Views: 392

Re: JavaScript - printAllOpenedDocs dont work anymore since v9.0.353

Hi, AndyK

We do not yet have a timeline for when 355 will be released, but as we just released build 354 last week, it will not likely be in the next few weeks. You will be looking forward probably a month or more.

Kind regards,
by TrackerSupp-Daniel
Tue Apr 27, 2021 5:11 pm
Forum: PDF-XChange Editor
Topic: Default OCR Editor SOLVED
Replies: 3
Views: 209

Re: Default OCR Editor SOLVED

Hi, 4mc That option would "hide" features and tools that you are unable to use with your current license from the toolbar, though there are some exceptions, like tools which have multiple uses, as an example, for free users the "edit" tool is available, even with this option enabled, because base co...
by TrackerSupp-Daniel
Mon Apr 26, 2021 9:53 pm
Forum: PDF-XChange Editor
Topic: Color not displaying properly. SOLVED
Replies: 3
Views: 219

Re: Color not displaying properly. SOLVED

Hi, Kruglerd This is most likely caused by an incorrectly set RGB colorspace in the Editor's Color Management settings, available in the preferences (Ctrl_K). Please try changing the RGB option to some of the others (as well as changing back to the default as some users have found that fixed these i...
by TrackerSupp-Daniel
Mon Apr 26, 2021 9:49 pm
Forum: PDF-XChange Editor
Topic: Feature request: autosave current session
Replies: 7
Views: 419

Re: Feature request: autosave current session

Hi, pdfxbob

Thank you for the support! I have added your name to the ticket as well.

Kind regards,
by TrackerSupp-Daniel
Fri Apr 23, 2021 8:08 pm
Forum: PDF-XChange Print Drivers
Topic: pdfSaver and queuing prints
Replies: 5
Views: 432

Re: pdfSaver and queuing prints

Hi, bqxmprij Unfortunately that feature had to be removed due to some technical issues it presented in numerous versions of windows. We have recently begun discussions of attempting to bring it back, but at the moment I am sorry to say that it is not available, and I cannot promise that it will retu...
by TrackerSupp-Daniel
Fri Apr 23, 2021 7:49 pm
Forum: How to forum
Topic: how to deactivate a license on a remote desktop server
Replies: 1
Views: 264

Re: how to deactivate a license on a remote desktop server

Hi, Sky-154 This depends on your exact environment, but in most cases, the "activation" is applied to the server itself, not your end device. If you wish to check this, you can sign into your user account and look at the "activation list" under the actions column. In the future, for inquiries pertai...
by TrackerSupp-Daniel
Fri Apr 23, 2021 7:26 pm
Forum: PDF-XChange Editor
Topic: View embedded Multimedia support?
Replies: 10
Views: 1434

Re: View embedded Multimedia support?

Hi, Willy Van Nuffel No problem with the links, as we do not offer these features yet, it is indeed a viable alternative some users may need to know about. AS for Bqxmrij's inquiry, This is not yet something that we offer, the biggest trouble with implementing this over something that might seem mor...
by TrackerSupp-Daniel
Thu Apr 22, 2021 6:16 pm
Forum: PDF-XChange Editor
Topic: Unable to use the Highlighter Function
Replies: 5
Views: 202

Re: Unable to use the Highlighter Function

Hi, SmackDaddy Its not something that you are doing wrong, but it is something that neither of us has much control over. The problem here is that that site does not offer a PDF download, instead it "prints" the webpage from your browser. These days, most browsers convert webpage text content into "s...
by TrackerSupp-Daniel
Wed Apr 21, 2021 6:16 pm
Forum: PDF-XChange Editor
Topic: Feature request: autosave current session
Replies: 7
Views: 419

Re: Feature request: autosave current session

Hi, giacomo.ciani My apologies for misunderstanding there. That does sound much more viable as an option. In the meantime, I know you mentioned it does not work well for crashes, but for normal closing operations this should suit your needs well: image.png Other than that, I have created the followi...
by TrackerSupp-Daniel
Wed Apr 21, 2021 6:00 pm
Forum: PDF-XChange Editor
Topic: request for named sessions
Replies: 1
Views: 100

Re: request for named sessions

Hi, aamontillo Thank you for the excellent requests. Though I am unsure about the viability of these requests, and do expect that if they are accepted, they will most likely be long term projects, I have created a feature request on this matter for you: #5568: FR: Session "save window" and "show ses...
by TrackerSupp-Daniel
Tue Apr 20, 2021 10:57 pm
Forum: PDF-XChange Editor
Topic: Load session: current tab names not displayed on title-bar unless specifically clicked
Replies: 13
Views: 911

Re: Load session: current tab names not displayed on title-bar unless specifically clicked

Hi, omikronTheta

Thank you for the added support, The ticket is still marked as in progress, and has not yet been slated for a release. I will add your email to the ticket so that the dev team know of the increased demand.

Kind regards,
by TrackerSupp-Daniel
Tue Apr 20, 2021 10:37 pm
Forum: Editor Videos
Topic: Presenting Build 353
Replies: 11
Views: 820

Re: Presenting Build 353

Hi, lidds

The SDK has been updated to build 353.0, but as in the past, we do not include third-party plugins with the SDK unless they are open source. As such the Docusign plugin, much like the EOCR plugin, is not available in the SDK products.

Kind regards,