Search found 6020 matches

by TrackerSupp-Daniel
Tue Aug 16, 2022 9:34 pm
Forum: PDF-XChange Editor
Topic: setting default zoom?
Replies: 3
Views: 8

Re: setting default zoom?

Hello, a2jc4life Yes you do seem to have misunderstood, the options I highlighted in the first image are what you would need to change in order to make the default zoom whatever you like, including 100%. Simply select the "default page zoom" dropdown shown in that image and enter 100% into...
by TrackerSupp-Daniel
Tue Aug 16, 2022 9:29 pm
Forum: PDF-XChange Editor
Topic: Browser Extension Not Working
Replies: 2
Views: 13

Re: Browser Extension Not Working

Hello, mCHSNUg5Pz8cPap Thank you for the report, The issue has been found and the browser extension should be seeing an update available shortly (we are uploading it right now, so it could take an hour or two to propegate). Depending on the browser you are using, this may update automatically with a...
by TrackerSupp-Daniel
Tue Aug 16, 2022 6:48 pm
Forum: PDF-XChange Editor
Topic: Compare docs: compare result view: Differences Filter defaults SOLVED
Replies: 3
Views: 33

Re: Compare docs: compare result view: Differences Filter defaults SOLVED

Hello, zarkogajic

At the moment it is not possible to do so. I will pass the suggestion along to the Dev team for consideration.

Kind regards,
by TrackerSupp-Daniel
Tue Aug 16, 2022 6:47 pm
Forum: PDF-XChange Editor
Topic: setting default zoom?
Replies: 3
Views: 8

Re: setting default zoom?

Hello, a2jc4life You can specify the default zoom and layout for newly opened document from the preferences (Ctrl_K) under the page display category: image.png As for your mention of preferring the older traditional toolbars, thankfully they are still here, and we have no plans to remove them! you c...
by TrackerSupp-Daniel
Tue Aug 16, 2022 5:40 pm
Forum: PDF-XChange Print Drivers
Topic: pdfsaver command line tool
Replies: 3
Views: 69

Re: pdfsaver command line tool

Hello, fuersta Thank you for the added details, we have reproduced this and our team is looking into it at the moment. For now, I am afriad that this appears to be a bug which will require an update to resolve. Please keep an eye out for the next release (which may be a few months away yet). Kind re...
by TrackerSupp-Daniel
Tue Aug 16, 2022 4:45 pm
Forum: PDF-XChange Editor
Topic: Compare docs: compare result view: Differences Filter defaults SOLVED
Replies: 3
Views: 33

Re: Compare docs: compare result view: Differences Filter defaults SOLVED

Hello, zarkogajic

The best way would be to check the "compare text only" box before beginning the comparison:
image.png
This will not uncheck the other options, but it should prevent items in those categories from being listed in the result.

Kind regards,
by TrackerSupp-Daniel
Tue Aug 16, 2022 4:35 pm
Forum: PDF-Tools
Topic: Send Email over SMTP office365
Replies: 12
Views: 68

Re: Send Email over SMTP office365

Hello, Xmedia

Sorry Adrian, That blurb up there was new new info we had to add, that is all we could discover from the investigation on this end. I hope that trying those suggestions helps to resolve the issue.

Kind regards,
by TrackerSupp-Daniel
Tue Aug 16, 2022 4:22 pm
Forum: PDF-XChange Editor
Topic: Quick Tools Toolbar Robustness
Replies: 7
Views: 100

Re: Quick Tools Toolbar Robustness

Hello, PHK If the key does not already exist, you would simply need to create it. If the hands on method is too complex, we also offer a hands-off method that performs nearly the entire process for you, simply download a file, double click it, and allow changes to the registry. Then you reproduce th...
by TrackerSupp-Daniel
Mon Aug 15, 2022 10:23 pm
Forum: PDF-Tools
Topic: 9.1.356.0 Bug report and warning to users: Optimize PDF can prang compatibility
Replies: 32
Views: 1088

Re: 9.1.356.0 Bug report and warning to users: Optimize PDF can prang compatibility

Hello, chrisjj The problematic image refers to the only error which the current version of Adobe provided us with when viewing that file. All text is perfectly present with the only exception being the information you removed from page 2. As we have said before, we cannot be expected to, nor do we h...
by TrackerSupp-Daniel
Mon Aug 15, 2022 10:00 pm
Forum: PDF-Tools
Topic: Send Email over SMTP office365
Replies: 12
Views: 68

Re: Send Email over SMTP office365

Hello again, Another bit of followup, The primary message you are seeing: image.png Indicates that there is no account under the outlook SMTP system to utilize, this means that either your SMTP is not configured correctly, or your email account is not actually under the outlook system, perhaps it is...
by TrackerSupp-Daniel
Mon Aug 15, 2022 9:51 pm
Forum: PDF-Tools
Topic: Send Email over SMTP office365
Replies: 12
Views: 68

Re: Send Email over SMTP office365

Hello, Xmedia I have some good news (and a little bad news). The good news is, I have managed to reproduce this issue, and our Dev team is looking into it now. The bad news is, With the release coming tonight, it is too late to implement any new fixes into the release. Hopefully this is something th...
by TrackerSupp-Daniel
Mon Aug 15, 2022 8:58 pm
Forum: PDF-XChange Editor
Topic: 362 Rendering Speed
Replies: 1
Views: 33

Re: 362 Rendering Speed

Hello, PHK

As always, we try to improve the speed and stability of basic functions slightly with every build, sometimes they are small enough changes that you cannot notice, and sometimes they will be more obvious improvements.

Kind regards,
by TrackerSupp-Daniel
Mon Aug 15, 2022 8:12 pm
Forum: PDF-XChange Editor
Topic: Feature request: Extract highlighted text
Replies: 1
Views: 41

Re: Feature request: Extract highlighted text

Hello, Suspicious_Advantage

At the moment we do not yet offer this, the closest that we can give at the moment is the ability to extract selected text, and retain existing highlights that are overtop of that same text.

Kind regards,
by TrackerSupp-Daniel
Mon Aug 15, 2022 7:03 pm
Forum: PDF-XChange Editor
Topic: Quick Tools Toolbar Robustness
Replies: 7
Views: 100

Re: Quick Tools Toolbar Robustness

Hello, PHK
PHK wrote: Mon Aug 15, 2022 5:23 pm I will try to send some dump files when I can.
Thank you very much, Will keep and eye out for those!

Kind regards,
by TrackerSupp-Daniel
Mon Aug 15, 2022 4:52 pm
Forum: PDF-XChange Editor
Topic: Quick Tools Toolbar Robustness
Replies: 7
Views: 100

Re: Quick Tools Toolbar Robustness

Hello, PHK That is entirely expected, UI customizations are saved when the application is closed, during the closing process, so if you have made cusomizations, and then the app is forced to close improperly, or it crashes, these changes will most often not be saved, and you will need to start again...
by TrackerSupp-Daniel
Mon Aug 15, 2022 4:50 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Straighten a document arbitrarily
Replies: 1
Views: 14

Re: Straighten a document arbitrarily

Hello, Mark_D This is not possible, only 90-degree rotations are allowed due to a few factors. The dimensions of the page, are one aspect, but also the varying content on the page. Some items cannot be rotated, such as form fields, and everything on the page is based on an X/Y coordinate system, whi...
by TrackerSupp-Daniel
Mon Aug 15, 2022 4:35 pm
Forum: PDF-XChange Editor SDK
Topic: Validate PDF/A format
Replies: 2
Views: 38

Validate PDF/A format

:)
by TrackerSupp-Daniel
Fri Jul 29, 2022 7:38 pm
Forum: PDF-XChange Editor
Topic: XREF Errors no longer detected
Replies: 14
Views: 255

Re: XREF Errors no longer detected

Hello, kpeiffer This change was an active decision, We reworked how we handle varying severity of damages. That message should now only appear in files that are damaged enough to require immediate action, Do not worry though, our software does still see the issue, and automatically fixes it when you...
by TrackerSupp-Daniel
Fri Jul 29, 2022 7:07 pm
Forum: PDF-XChange Editor
Topic: Comment export fail
Replies: 25
Views: 275

Re: Comment export fail

Hello, chrisjj Wow. Please confirm that's down for a fix. no, it is not down for a fix becuase it is working as intended. Word is a flow based format where, unlike PDF, text comments such as an underline or highlight cannot exist without text being present for them to exist as a part of. Meanwhile, ...
by TrackerSupp-Daniel
Fri Jul 29, 2022 4:29 pm
Forum: PDF-XChange Editor
Topic: How to find the Command for a give toolbar button?
Replies: 5
Views: 115

Re: How to find the Command for a give toolbar button?

Hello, chrisjj To find and customize the keyboard shortcut for any command on the toolbar, open the customize UI window, then right click on the command on the toolbar, and choose properties. image.png Then you can customize that action exactly as you would with any command from the commands list. i...
by TrackerSupp-Daniel
Fri Jul 29, 2022 4:02 pm
Forum: PDF-XChange Editor
Topic: Comment export fail
Replies: 25
Views: 275

Re: Comment export fail

Hello, chrisjj Text annotation comments (such as highlight and underline) can only be exported when the text below them, sharing the same coordinates, are exported as well. Note that right clicking directly on the comment itself will select the comment object, instead of the text behind it. When exp...
by TrackerSupp-Daniel
Thu Jul 28, 2022 11:18 pm
Forum: PDF-XChange Translators
Topic: Japanese translation error reports
Replies: 15
Views: 379

Re: Japanese translation error reports

Hello, rakunavi

It may help to offer your suggested change for each of these items (you should be able to go back and Edit your posts), in case it is unclear why you suspect a translation is incorrect.

Kind regards,
by TrackerSupp-Daniel
Thu Jul 28, 2022 11:16 pm
Forum: PDF-XChange Editor
Topic: Text destroyed
Replies: 5
Views: 77

Re: Text destroyed

Hello, kubetts Thank you for the clarification, so the original output documents are fine, but after being open in our Editor for some time, the document changes at random? This sounds like more than a bug, it sounds like the software has been tampered with. I would highly recommend that you complet...
by TrackerSupp-Daniel
Thu Jul 28, 2022 10:00 pm
Forum: PDF-XChange Translators
Topic: Japanese translation error reports
Replies: 15
Views: 379

Re: Japanese translation error reports

Hello, rakunavi

Thank you for the report, I have moved this report to the "Translators" section of the forums so that It can see further action or replies if necessary.

Kind regards,
by TrackerSupp-Daniel
Thu Jul 28, 2022 9:54 pm
Forum: PDF-XChange Editor
Topic: Text destroyed
Replies: 5
Views: 77

Re: Text destroyed

Hello, kubetts Without knowing more about the process that lead to this I can only offer vague guesswork. Can you please tell me how this file is created, which application you are printing it from, and if the same error ever happens with other printers, such as the "Microsoft XPS document writ...
by TrackerSupp-Daniel
Thu Jul 28, 2022 7:32 pm
Forum: PDF-XChange Print Drivers
Topic: Including searchable text from web pages
Replies: 9
Views: 132

Re: Including searchable text from web pages

Hello, chrisjj You are quoting the version 6 manual, but that is still technically correct, when the printing application gives us text information, we will product a PDF document containing the same original text, which is indeed searchable. The problem is that Chrome, and most modern browsers for ...
by TrackerSupp-Daniel
Thu Jul 28, 2022 5:11 pm
Forum: PDF-XChange Editor
Topic: Why does this forum put an info line on only some of my images?
Replies: 5
Views: 87

Re: Why does this forum put an info line on only some of my images?

Hello, chrisjj It appears to be caused by the size of the image, particularly small images, like so, will be given the information line outside of the preview: image.png While larger images are not given that, but do still show these details in the mouseover tooltip: image.png With all of that said,...
by TrackerSupp-Daniel
Thu Jul 28, 2022 3:34 pm
Forum: PDF-XChange Editor
Topic: A tool that reports mistranslations with just one click
Replies: 5
Views: 154

Re: A tool that reports mistranslations with just one click

Hello, rakunavi If we had the people with the skills to manually validate each unique language which is submit to ensure that cultural and language specific idioms where preserved in the translation and that the translation is clearly not machine translated in some capacity, We would be able to perf...
by TrackerSupp-Daniel
Wed Jul 27, 2022 10:51 pm
Forum: PDF-XChange Editor
Topic: A tool that reports mistranslations with just one click
Replies: 5
Views: 154

Re: A tool that reports mistranslations with just one click

Hello, rakunavi Yes, as mentioned we do recognize that this is a problem, and one which we are looking at improvements to handle, but it is not a priority at this time. The reason being, the only way to speed up reporting process, beyond a simply bug report or email, would require us to refactor the...
by TrackerSupp-Daniel
Wed Jul 27, 2022 3:40 pm
Forum: PDF-XChange Editor
Topic: A tool that reports mistranslations with just one click
Replies: 5
Views: 154

Re: A tool that reports mistranslations with just one click

Hello, rakunavi Thank you for the excellent suggestion, Revamping the translation process is something that we have been working on, and while it is not a top priority item, it is in progress. I have brought this idea to our Dev team, and while they like it, they have also identified a few key issue...
by TrackerSupp-Daniel
Tue Jul 26, 2022 8:57 pm
Forum: PDF-XChange Editor
Topic: Offset a whole page
Replies: 3
Views: 66

Offset a whole page

:)
by TrackerSupp-Daniel
Tue Jul 26, 2022 4:14 pm
Forum: PDF-XChange Editor
Topic: Offset a whole page
Replies: 3
Views: 66

Re: Offset a whole page

Hello, DWC121 It is not possible to change the page display alignment, all pages will be centered, with the widest page sticking out on both sides, like you see in the Editor now: image.png The best way to accomplish what you wish to see here would be to make all pages the same size, using the "...
by TrackerSupp-Daniel
Mon Jul 25, 2022 8:11 pm
Forum: PDF-XChange Editor
Topic: Tab doesn't show filename
Replies: 6
Views: 80

Tab doesn't show filename

:)
by TrackerSupp-Daniel
Mon Jul 25, 2022 4:51 pm
Forum: PDF-XChange Editor
Topic: Tab doesn't show filename
Replies: 6
Views: 80

Re: Tab doesn't show filename

Hello, salex319 There are two different items which can appear in the title bar, the "Filename" and the "document title". By default, which is show depends on which the document itself requests to be shown, You can force one or the other to be used when available, from our prefer...
by TrackerSupp-Daniel
Mon Jul 25, 2022 3:37 pm
Forum: PDF-XChange Editor
Topic: Autorecovery not working. Where is recovery information saved?
Replies: 22
Views: 3249

Re: Autorecovery not working. Where is recovery information saved?

Hello, David.P After waking up the laptop from stand-by I got the following message from PDF-XChange Editor, before the network connection could be restored This message will try to restore any potentially lost data, but if, on re-opening the file, we detect that the original document was changed el...
by TrackerSupp-Daniel
Fri Jul 22, 2022 3:28 pm
Forum: PDF-XChange Editor
Topic: Bookmark tree's contracted (expand/collapse or open/close) state
Replies: 5
Views: 296

Re: Bookmark tree's contracted (expand/collapse or open/close) state

Hello, rakunavi At the moment, what you are seeing is intended and there are no current plans to change it. We tend to shy away from having separate toggleable modes that work independently of other editing features (due to the confusion that can be caused by them if someone forgets they are enabled...
by TrackerSupp-Daniel
Thu Jul 21, 2022 7:03 pm
Forum: PDF-XChange Editor
Topic: "select comments" and "paste" results in a jumbled mess
Replies: 14
Views: 293

Re: "select comments" and "paste" results in a jumbled mess

Hello, PHK I have to be honest, I also didn't know we offered a feature like this outside of the resize pages function, and looking through the manual, it seems our writer was not informed either. I am passing this along to him to document and add to the manual. Could I ask where/how you located thi...
by TrackerSupp-Daniel
Thu Jul 21, 2022 3:26 pm
Forum: PDF-XChange Editor
Topic: PDF of emails
Replies: 7
Views: 765

Re: PDF of emails

Hello, Petr V Without a plugin like we offer in MS Office, it is not possible to process links which are not written out fully in plain text. Any "click here" style links will not be able t be converted while printing to any printer (including virtual printers). This is because thunderbird...