Search found 4585 matches

by TrackerSupp-Daniel
Tue Jun 15, 2021 11:47 pm
Forum: PDF-Tools
Topic: How to use Exclusive Mode and Inertial Scroll
Replies: 1
Views: 11

Re: How to use Exclusive Mode and Inertial Scroll

Hi, dvegabatyi@gmail.com The "inertia scroll" function means that if, while using the hand tool, you click and drag on the page, then release the mouse button while it is moving, the document will continue scrolling for a time, slowly decelerating. The "Exclusive mode" when enabled, will prevent you...
by TrackerSupp-Daniel
Mon Jun 14, 2021 6:14 pm
Forum: PDF-Tools
Topic: Don't save email address
Replies: 5
Views: 377

Re: Don't save email address

Hi, simple While I expect this will be rejected, I have created a ticket for you on the matter: RT#5626: FR: Tools - Open compose window in mail client Do note that the reason I do not forsee this being implemented is that we have no control, or even the ability to oversee, what outlook is doing aft...
by TrackerSupp-Daniel
Mon Jun 14, 2021 6:01 pm
Forum: PDF-XChange Editor
Topic: Large File Freeze
Replies: 7
Views: 98

Re: Large File Freeze

Hi, MaxBuck It seems that my colleague John has been facilitating your communication with the Dev team, and we are awaiting a copy of any document you can reproduce the issue with, so that we can continue the investigation. Could we ask again for you to upload any of these, and let us know when it i...
by TrackerSupp-Daniel
Fri Jun 11, 2021 11:59 pm
Forum: PDF-XChange Editor
Topic: recent toolbar command not showing correctly
Replies: 1
Views: 35

Re: recent toolbar command not showing correctly

Hi, kumar This is not an error, the issue is simply that the "recent" toolbar item is very large, too large in-fact for that toolbar you are trying to place it on. If you place it correctly on a larger toolbar, you will see something like this: image.png What i would suggest though, is that instead ...
by TrackerSupp-Daniel
Fri Jun 11, 2021 11:49 pm
Forum: PDF-XChange Editor
Topic: How to print Pop-Ups so that they do not cover text?
Replies: 4
Views: 538

Re: How to print Pop-Ups so that they do not cover text?

Hi, Mathew Thank you for the suggestion, I have created a ticket on this for you: RT#5624: FR: Summarize comments, skip empty comments Though internal only, so you will not be able to look it up yourself, you can ask me here in time for updates on its progress. As a new feature request, it will like...
by TrackerSupp-Daniel
Fri Jun 11, 2021 11:36 pm
Forum: PDF-XChange Editor
Topic: list or formular
Replies: 1
Views: 32

Re: list or formular

Hi, remi4150

My apologies if I have misunderstood, it seems you are looking to learn how to use the "form" creation tools? If so, this article should help:
https://www.tracker-software.com/knowle ... -PDF-forms

Kind regards,
by TrackerSupp-Daniel
Fri Jun 11, 2021 11:33 pm
Forum: PDF-XChange Editor
Topic: Opening PDF document is not possible. Error: [PXCLib]: Required value not found
Replies: 1
Views: 39

Re: Opening PDF document is not possible. Error: [PXCLib]: Required value not found

Hi, Suhel Abdalla Sorry, I may be missing something here but, is this process using one of our products to create the document? If so, could you please send us a copy of the offending file so that we can take a look? Please also confirm which product is running, what version/build you have installed...
by TrackerSupp-Daniel
Fri Jun 11, 2021 12:25 am
Forum: PDF-XChange Editor
Topic: Large File Freeze
Replies: 7
Views: 98

Re: Large File Freeze

Hi, MaxBuck

Did you use the username and password provided in the article? That system does not tie into any of our other authentication systems and it completely separate for security purposes.

Kind regards,
by TrackerSupp-Daniel
Thu Jun 10, 2021 9:56 pm
Forum: PDF-XChange Editor
Topic: Large File Freeze
Replies: 7
Views: 98

Re: Large File Freeze

Hi, MaxBuck Okay, In that case, could I ask you to please send us an email, with a link to this topic, and then follow the steps here to create a "process dump" while the app is frozen (before your force close it). Then please use the uploads server mentioned in that article to zip and send us both ...
by TrackerSupp-Daniel
Thu Jun 10, 2021 9:21 pm
Forum: PDF-XChange Editor
Topic: How to open PDF from web using JavaScript?
Replies: 19
Views: 139

Re: How to open PDF from web using JavaScript?

Hi, Willy Van Nuffel

Thanks for providing the solution for PiXiE here, I tested what you reported about the delay, and could not reproduce it. In my tests, using that JS, it took under 3 seconds to open the file here.

Kind regards,
by TrackerSupp-Daniel
Wed Jun 09, 2021 8:55 pm
Forum: PDF-XChange Editor
Topic: Large File Freeze
Replies: 7
Views: 98

Re: Large File Freeze

Hi, MaxBuck Before we begin, can you please confirm that you are running the latest release of the software (9.0.354.0)? You can check the version and build you are running by clicking help > about within the Editor. After that, if the issue is still present can you please confirm, is there a delay ...
by TrackerSupp-Daniel
Tue Jun 08, 2021 5:03 pm
Forum: PDF-XChange Editor
Topic: PDF XChange on Microsoft Terminal Servers 2019
Replies: 3
Views: 135

Re: PDF XChange on Microsoft Terminal Servers 2019

Hi, PavelH Assuming that the other 20 are setup identically to the first 6 which are working, there should ne no need for a difference in handling at all. Most likely, a setting on the new servers is different from the first 6 which leads to our registry keys being overwritten, or the key having not...
by TrackerSupp-Daniel
Mon Jun 07, 2021 9:35 pm
Forum: PDF-XChange Editor
Topic: Keep losing customized settings
Replies: 3
Views: 64

Re: Keep losing customized settings

Hi, deege Thank you for the report, Your use of Office 365 would not have an impact on our settings, so we can disregard that. There are two cases which are the most likely cause of what you have reported. 1. It is possible that you are not closing the application properly before a restart. Our sett...
by TrackerSupp-Daniel
Fri Jun 04, 2021 4:31 pm
Forum: PDF-XChange Editor
Topic: e-mail with attachement to pdf
Replies: 16
Views: 1250

Re: e-mail with attachement to pdf

Hi, bcarvalho No, this is not an issue with industry standard. We have no control over the formats of attachments, or their contents in email. In most cases, it is highly likely that the attached files are intended to be viewed in their original format, or are a format which we cannot properly suppo...
by TrackerSupp-Daniel
Thu Jun 03, 2021 9:54 pm
Forum: PDF-XChange Editor
Topic: Can't save edited PDFs
Replies: 3
Views: 133

Re: Can't save edited PDFs

Hi, idmcdonald@integer.co.nz Thank you for these images. After speaking with the Dev team, and running quite a few tests, we have not been able to reproduce this yet even after changing a combination of windows and OneDrive settings. As such, this investigation will take some more detailed discussio...
by TrackerSupp-Daniel
Wed Jun 02, 2021 12:22 am
Forum: PDF-XChange Editor
Topic: Can't save edited PDFs
Replies: 3
Views: 133

Re: Can't save edited PDFs

Hi, idmcdonald@integer.co.nz That error message would imply that either you or the application do not have rights to write or make changes to the designated folder location. You will probably find that saving to a local folder, such as your "desktop" will work without issue. I do also notice that yo...
by TrackerSupp-Daniel
Tue Jun 01, 2021 11:16 pm
Forum: PDF-XChange Editor
Topic: transfer/copy layer structure between documents
Replies: 3
Views: 95

Re: transfer/copy layer structure between documents

Hi, cfessler The easiest way to accomplish this at the moment, since copying the layers themselves is not possible, would be to use the open both documents and make use of the thumbnails pane. Simply dragging a page from any document to another, will duplicate the layers in the source file as well, ...
by TrackerSupp-Daniel
Fri May 28, 2021 12:22 am
Forum: PDF-XChange Editor
Topic: Transfer to New Computer
Replies: 1
Views: 135

Re: Transfer to New Computer

Hi, lkrayn I believe I answered you via email earlier today, but for anyone else who has this same question. With a single user license you are entitled to installation on two personal devices, provided you are the sole user of both. In that case, you can simply run the installer from your account p...
by TrackerSupp-Daniel
Wed May 26, 2021 10:28 pm
Forum: PDF-XChange Editor
Topic: Custom Shortcut Key Does Not Work
Replies: 6
Views: 819

Re: Custom Shortcut Key Does Not Work

Hi, Willy Van Nuffel Thank you for the inspection, I have tested and confirmed that this issue seems to have only been partially fixed, as some commands which previously did not work are now functioning properly, but others, like the read out loud command, are still not working. As such, I have re-o...
by TrackerSupp-Daniel
Tue May 25, 2021 5:25 pm
Forum: PDF-XChange Editor
Topic: Organizing Summarized Comments and Fast comment templates
Replies: 1
Views: 94

Re: Organizing Summarized Comments and Fast comment templates

Hi, zulihes At the moment, there is no method to automate this, though I have made a formal feature request ticket for it: RT#5608: Summarize comments "layers" options In the meanwhile, though this is not a perfect solution, it might save you some time. If you open the "layers" pane, you can select ...
by TrackerSupp-Daniel
Tue May 25, 2021 4:21 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 16
Views: 485

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic

The ticket is still marked as "new" which does not mean the dev team is unaware, simply that it has not yet been assigned to any particular developer for resolution. As such, I am afraid that I do not have any news for you.

Kind regards,
by TrackerSupp-Daniel
Fri May 21, 2021 6:55 pm
Forum: PDF-XChange Editor
Topic: How to compare 2 PDF files
Replies: 15
Views: 1458

How to compare 2 PDF files

:)
by TrackerSupp-Daniel
Fri May 21, 2021 6:53 pm
Forum: PDF-XChange Editor
Topic: snaping to the polygon that I was drawing
Replies: 3
Views: 100

Re: snaping to the polygon that I was drawing

Hi, Jojoyubby You mention the current version, however, this latest release was made available shortly after we noticed that exact issue and resolved it, so I suspect you are still running build 353.0. Please update the software to the current latest release, build 354.0 to take advantage of this fi...
by TrackerSupp-Daniel
Fri May 21, 2021 12:11 am
Forum: PDF-XChange Editor
Topic: Tabs navigation
Replies: 4
Views: 93

Re: Tabs navigation

Hi, kumar

Ctrl+PageDown is in use by the "next page" command as a default, and the software should report this as a conflict for you. My apologies that It did not, I will have to show this to our Dev team for addressing in a future build.

Kind regards,
by TrackerSupp-Daniel
Thu May 20, 2021 9:06 pm
Forum: PDF-XChange Editor
Topic: Scrollbar is too narrow
Replies: 4
Views: 120

Re: Scrollbar is too narrow

Hi, kumar Our scrollbar should be the same size as other scrollbars in default windows applications, dynamically resizing based on the resolution/scaling of the monitor in question. If you find that it is smaller than other applications scrollbars, it is possible that scaling is not enabled, either ...
by TrackerSupp-Daniel
Thu May 20, 2021 8:59 pm
Forum: PDF-XChange Editor
Topic: Tabs navigation
Replies: 4
Views: 93

Re: Tabs navigation

Hi, Kumar,

Willy is correct that is one method, another, if you do not mind a single click at the start, is to click derectly on any document in the document tab row, then you can use Tab and Ctrl+tab to navigate through them.

Kind regards,
by TrackerSupp-Daniel
Thu May 20, 2021 12:26 am
Forum: PDF-XChange Editor
Topic: print Text as Text
Replies: 6
Views: 135

Re: print Text as Text

Hi, everyone I also wanted tp step in here to make an important statement. Printing from PDF to PDF is never advisable, doing so results in converting your PDF document to a physical printer friendly format (which often cannot handle all the intricacies of PDF) and then converting it back to PDF. ef...
by TrackerSupp-Daniel
Thu May 20, 2021 12:11 am
Forum: PDF-XChange Editor
Topic: Many colours showing as grey
Replies: 1
Views: 76

Re: Many colours showing as grey

Hi, JSBrockman

It sounds like you have accidentally toggles our accessibility color override. Please press Ctrl+Shift+6 to toggle this back off, and let me know if it helps.

Kind regards,
by TrackerSupp-Daniel
Tue May 18, 2021 7:17 pm
Forum: PDF-XChange Editor
Topic: Arriere Plan
Replies: 5
Views: 256

Arriere Plan

:)
by TrackerSupp-Daniel
Mon May 17, 2021 5:13 pm
Forum: PDF-XChange Editor
Topic: Confusion OCR PDF-XChange Editor <-> Adobe Acrobat Reader DC
Replies: 3
Views: 124

Re: Confusion OCR PDF-XChange Editor <-> Adobe Acrobat Reader DC

Hi, wieggy I have just tested with your files here, but they seem to be working perfectly in both applications. As our software is handling this correctly, and at least on my end, so is Adobe (as well as a few others I have tested), the only possibility I can think of is that this might be a bug in ...
by TrackerSupp-Daniel
Mon May 17, 2021 5:00 pm
Forum: PDF-XChange Editor
Topic: Automatically create new fields (for signature, text) at specific positions on blank PDF?
Replies: 1
Views: 88

Re: Automatically create new fields (for signature, text) at specific positions on blank PDF?

Hi, anthonyb If you need to not only place the field, but also sign the document itself, you could use PDF-Tools, our batch processing suite, and its "sign documents" feature, which allows you to place a signature in a specific location on a specific page in multiple documents simultaneously. If you...
by TrackerSupp-Daniel
Fri May 14, 2021 11:33 pm
Forum: PDF-XChange Editor
Topic: Printing a webpage to PDF - header date formatting
Replies: 8
Views: 190

Re: Printing a webpage to PDF - header date formatting

Hi, clintjjohnson I am unsure about changing the format in Chrome, though in our tests it does not adhere to the system regional settings. I can say that, at least in Chrome, you can disable the addition of their headers entirely, image.png Doing this would give you the ability to use another option...
by TrackerSupp-Daniel
Fri May 14, 2021 6:48 pm
Forum: PDF-Tools
Topic: Weblink missing in overlaid file
Replies: 5
Views: 160

Re: Weblink missing in overlaid file

Hi Red, After some discussion with the Dev team, it appears that this is currently something which the tool is not actually designed to do. As such they are looking at implementing this handling, and a formal feature request has been made on this topic for you: RT#5599: IPXC_Pages::OverlayPages: opt...
by TrackerSupp-Daniel
Fri May 14, 2021 4:28 pm
Forum: PDF-XChange Editor
Topic: Secure the custom toolbar .js file
Replies: 6
Views: 130

Re: Secure the custom toolbar .js file

Hi, ng80092a I think my explanation may have been lacking here, my apologies. What I meant to convey is not that you need to use the C:\program files\ location but instead that, that is where the application would have been installed by default. If you wish to change the default install location, an...
by TrackerSupp-Daniel
Thu May 13, 2021 11:15 pm
Forum: PDF-XChange Editor
Topic: Secure the custom toolbar .js file
Replies: 6
Views: 130

Re: Secure the custom toolbar .js file

Hi, ng80092a As I mentioned before, the appdata folder is explicitly for JS that is stored for that specific User, it is not the only folder which can be used, you do also have the option to use the install directory, which is by default under program files, could be installed to any alternative loc...
by TrackerSupp-Daniel
Thu May 13, 2021 10:13 pm
Forum: PDF-XChange Editor
Topic: Secure the custom toolbar .js file
Replies: 6
Views: 130

Re: Secure the custom toolbar .js file

Hi, ng80092a As a followup, If you are worried about "creative" users, it is by default, possible for them to make use of our JavaScript console at any time simply by pressing Ctrl+J. Should that be a point of concern for you, you may want to take a look at our System admin manual for ways to disabl...
by TrackerSupp-Daniel
Thu May 13, 2021 10:06 pm
Forum: PDF-XChange Editor
Topic: Secure the custom toolbar .js file
Replies: 6
Views: 130

Re: Secure the custom toolbar .js file

Hi, ng80092a No we do not offer anything to do this as this is the Appdata folder in question, which is designed for that specific user profile to have access to. I could understand worrying about the JavaScript folder under program files, but the appdata folder you specified should only be accessib...
by TrackerSupp-Daniel
Thu May 13, 2021 9:32 pm
Forum: PDF-XChange Editor
Topic: While inserting stamp, how to find the stamp instance name?
Replies: 5
Views: 116

Re: While inserting stamp, how to find the stamp instance name?

Hi, ng80092a In any case, unfortunately this is not something that could be controlled on placement via Javascript alone. This is because the stamp itself is a separate PDF document, and the JS contained within is generally limited to affecting its own fields and their content, it would not have the...
by TrackerSupp-Daniel
Thu May 13, 2021 9:23 pm
Forum: PDF-XChange Editor
Topic: redact a portion of a section of highlighting?
Replies: 1
Views: 75

Re: redact a portion of a section of highlighting?

Hi, needsleep Because of your terminology here, There are two ways to read your request which a quite different. Since I am not sure which you truly mean, I will answer both. If you mean you have placed a "highlight" annotation and want to remove a portion of it: image.png Than unfortunatley no, the...
by TrackerSupp-Daniel
Thu May 13, 2021 12:27 am
Forum: PDF-XChange Editor
Topic: Timesheets
Replies: 1
Views: 79

Re: Timesheets

Hi, 93zoozoo First, can you please ensure that you are running the latest release of the Editor? We are now in version 9, build 354.0, you can check the build you are running via help > about. After that, if updating does not help, could I ask you to please send us a copy of a file which experiences...
by TrackerSupp-Daniel
Wed May 12, 2021 7:22 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 16
Views: 485

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic You may have read what I said backwards, I mean to say that this function worked as expected originally, meaning the link was created properly to begin with. When it stopped, which happened after the 4th or 5th reiteration of doing the exact same process shown in your video, suddenly ...
by TrackerSupp-Daniel
Wed May 12, 2021 5:30 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 16
Views: 485

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic I have managed to reliably reproduce the issue now, interestingly, I needed to do the exact same actions a fair few times in a row before the issue appeared at all, as mimicking your video worked at first, then suddenly stopped. A formal bug report has been made, and while internal on...
by TrackerSupp-Daniel
Wed May 12, 2021 5:23 pm
Forum: PDF-XChange Editor
Topic: Unattended install installed both 32 AND 64 versions
Replies: 7
Views: 168

Re: Unattended install installed both 32 AND 64 versions

Hi, FDSIT Thank you for the screenshot. The trouble here is we do not know how this other application identifies installed apps and their platform compatibility, it is entirely possible (and quite likely) that what you see is a red herring. To get to the bottom of this, our dev team would like to kn...
by TrackerSupp-Daniel
Tue May 11, 2021 4:58 pm
Forum: PDF-XChange Editor
Topic: Creating a Link to a Document in Different Tab Group
Replies: 16
Views: 485

Re: Creating a Link to a Document in Different Tab Group

Hi, zarkogajic As I still cannot reproduce this, please do upload the video as per the steps here: https://www.tracker-software.com/knowledgebase/321-How-do-I-upload-a-file-to-the-Tracker-Software-File-service With that, maybe I will see what I am doing incorrectly here and I can then show the Dev t...
by TrackerSupp-Daniel
Tue May 11, 2021 4:41 pm
Forum: PDF-XChange Editor
Topic: Unattended install installed both 32 AND 64 versions
Replies: 7
Views: 168

Re: Unattended install installed both 32 AND 64 versions

Hi, FDSIT What you have described here is not possible with any versions beyond V6 of our products (possibly earlier). Our new MSI installers check the system architecture, and cannot run on the incorrect architecture. meanwhile the EXE installers will check which should be used, and only run that i...
by TrackerSupp-Daniel
Tue May 11, 2021 4:20 pm
Forum: PDF-XChange Editor
Topic: Bug: Cannot copy and paste group of elements
Replies: 1
Views: 81

Re: Bug: Cannot copy and paste group of elements

Hi, Mathew Thank you for the suggestion. I have just spoken with our Dev team on this, and after some discussion learned that this handling was changed due to exceedingly large user demand. As such, without an equally large group of requests in the other direction, we will not be considering reverti...