Tracker Software Products

Hello, DigitalLarry The OCR engine tries to use the closest matching font when generating editable text, so the best solution would be to ensure you have the original fonts installed so that a substitute is not used. Beyond that, none of the settings we offer will have an impact on this, if you wish...

Hello, Mathew Thank you for the excellent suggestion, I have created a ticket for this which the Dev team will consider when we are next looking at new features. I am afraid that I cannot offer a timeline for when this might become available. RT#6429: FR: Add snapsot and snapping options to toolbar/...

Hello, JasonNZ

Could I ask for a copy of the two documents you are finding this issue with (as well as a step by step process showing which settings and options you use along the way), so we can try to reproduce this?

Kind regards,

Hello, sibojang9 You can choose wether to see the file name or title from the preferences in the Editor (Ctrl_K) under "General > Setup" image.png However at the moment this is limited to changing both of these displays, instead of only making one of them the selected option. Kind regards,

Hello, MedBooster Regarding your first reply, Yes, that is among the examples I provided in the ticket. There is no reason that a hardcoded hotkey cannot function with the mouse buttons, it is simply that we do not allow customization to touch those buttons, to avoid problematic situations. If the d...

Hello, MedBooster More to the point when you factor in that if you could find the commands you needed, you would then need the mouse to drag them to a new position. While we do like adding keyboard handling where possible, this is one area of the UI where keyboard handling is counterintuitive, and l...

Hello, DigitalLarry

The OCR function you found is the way to accomplish this within our Editor. Unlike Adobe, we do not run OCR automatically upon activating the edit tools, it is something which, as you are seeing, can change your files in some ways, due to the engine in use.

Kind regards,

Hello, DigitalLarry

Thank you for clarifying. I will ask the Dev team to look into this then. In the meantime, I am happy to hear that you do have a way around the issue.

Kind regards,

Hello, ironick Thank you for the report. This is very strange, as we do not filter or order sessions by date or in any particular order which could cause a loss like this, at least in the registry. By the same token, it would be quite bizarre for a third party app to be able to so precisely cut off ...

Hello, rakunavi Thank you for the report. The Dev team is looking into this currently. Hopefully we can see a resolution for this in a future release, but you are correct that as a minor and purely cosmetic blemish, it is not a critical issue. It will be approached as a secondary item, when we are n...

Hello, MedBooster At the moment this is not possible, the closest we can offer is the option to have the hand tool selected for touch movement while the stylus is used for other tools on touchscreen devices. Most apps do seem to use a middle- or right-click drag, like you suggested, unfortunately, u...

Hello, E-Peter At the moment this is a limitation in what we offer. The compare documents function is a work in progress, and currently only compares certain base content items. In the future we do plan to expand this to include comments and other such item (as you can see from the report structure)...

Hello, 4mc Looking at the position and format of the text here, it seems as though someone scanned the document into a paper size that was far too large for the scanned page, then tried to blow up the image to make it fit, without also rescaling the text.. Assuming that the text in this file is corr...

Hello, 4mc would it be possible to see a copy of one of these documents? I am keep to see the original state here so that we can determine if OCR is necessary or if there is another solution. If the files are too sensitive to share on a public forum, there are two methods to remove the old text so y...

Hello, lidds

I do hope that some of the other SDK users on our forums are able and willing to reach out and offer you some points for discussion, This is just a public notice from Tracker software, that this is one discussion we will not be able to participate in.

Kind regards,

Hello, Bernok32 I am afraid that I cannot currently offer a timeline for this. I can however say that the work item is "open" at the moment, indicating that one the developer it has been assigned to is aware of it and it is in their backlog to work through. Unfortunately for the time being...

Hello, ironick

Glad to hear it, and I hope that tip helps some others!

Kind regards,

Hello, rakunavi

Thank you for this followup. I see that as well, and will be making a ticket for it shortly.

Kind regards,

Hello, everyone, Thank you for the report, This is indeed inconsistent, but it may be intended due to the callout tool functionating similarly to the "line" tools (namely, the presence of the arrow causes simply placing the object to create content data which the others do not have. I have...

Hello, Davide78

Glad to hear you have a workaround for the time being. Please do let us know right away if the update does not resolve the issue for you.

Kind regards,

Hello, kumar Yes, unchecking both options will prevent JS from running (once these controls are working that is...), The Dev team has also confirmed that this issue is already fixed and will definitely be in the 368.0 build release, at the moment however, I do not have a timeline for when this will ...

Hello, rakunavi

Thank you for sharing this here, While we do indeed not offer a feature to accomplish this, seeing users like yourself getting creative with the Javascripting capabilities to achieve the desired goal is very nice to see!

Kind regards,

Hello, snarf2000 Thank you for this post, did you know that we already have some KB articles with details on how to do this at the moment? Also, I should note that we are planning a "Dynamic stamp helper" feature for sometime during Version 10, so this process will be much easier in the fu...

Hello, asdf3sthdhawer53

In that case, I am afraid there is little I can offer beyond ask you to continue waiting for us to implement our improvements to clipboard handlings. This may still be some ways away, but hopefully it is not too long of a wait for you...

Kind regards,

Hello, Willy Van Nuffel You are correct, the Zoom value text field does not seem to exist in the commands list. If you need to place a duplicate copy of it somewhere other than the default location, you can Ctrl+Drag it to copy for now. I will pass this along to the Dev team so that we can hopefully...

Hello, zotric Thank you for the post, while we have seen a few requests for a UI change to include vertical menu options, at the moment, this is not a planned feature. The Dev team is aware of this, and perhaps they will reconsider it in the future, but for the time being, this will not be changing....

Hello, rakunavi

Thank you for the report, I have reproduced this, and passed this along to the Dev team for review. We will likely be making a ticket for this shortly. When I do so, I will updating this post with the ticket number for you.

Kind regards,

Hello, heidi-hoh Is it possible that this drive or folder requires permissions which you or our Editor does not have? Rename should currently work on mapped drives, and after a few tests, and can confirm there is no issue in the current release (9.5.367.0). On that note, it could be that you are usi...

Hello, asdf3sthdhawer53 Lenovo is certainly well known for offering a number of bloatware options, so if their services are running in the background, one of them could be the root of the issue. Are you able to temporarily disable all of them? I know from experience that it can be a nightmare to &qu...

Hello, Willy Van Nuffel You would be correct on both fronts there. I do not believe Sean was aware of this at the time, but Technically there is no such thing as "image" fields, the button we offer is actually just a button field contains prewritten JS to open a local file browser and fetc...

Hello, DigitalLarry Okay, but are you seeing this error within our Editor, or does this not appear until after the web browser opens? As before, I assume you are using the outlook webmail function, is that correct? If not, please elaborate on exactly which functions you are using, step by step, so t...

Hello, ironick It appears that you are running an old build, there should be 4 fields for you you to search with. Please check for updates and ensure that you are on version 9.5, build 367.0. Below is a short story that I created using as many words that contain "as" as I could think of. Y...

Hello, DigitalLarry Thank you for confirming, I cannot seem to reproduce this. Are you seeing this message inside if the login window that the Editor opens, or is this coming from your web browser after you use the send by mail option? also, I assume you are using the outlook webmail function, is th...

Hello, krstoevan Please see the attached file. links samples.pdf These all seem to open the appropriate apps on our end. After some speaking with the Dev team, this is what we have to showcase it for you. Can you please try the three links here and let me know if you have any issues that prevent it ...

Hello, vince.theonerd This post was originally part of this topic, but was split as it seems to be a separate issue entirely: https://forum.tracker-software.com/viewtopic.php?t=40088 Could I ask you to please send us a copy of the document which you are performing this OCR on? It would also be helpf...

Hello, rc.otto Thank you, Please do let us know the results of that as soon as you can. I also note that you did not answer Stefans's question about wether this is the "Enhanced" OCR, or the default OCR Engine you are using. Can I ask for a screenshot of the OCR settings you are using, so ...

Hello, DigitalLarry

Are you currently fully up to date and running version 9.5.367.0? If not, please update the software and try again.

Kind regards,

Hello, jotess I am afraid that any handling otherwise in the past was a bug. This was something that was fixed during the lifetime of V7, and was intended. The text direction/location should not be affected by a function which is specifically aimed at flipping a line. The line is flipping on its cen...

Hello, rakunavi You will be happy to hear that, at least in respect to pencil tool comment grouping, The Dev team has agreed to add a toggle for this into the UI. At the moment I cannot provide a timeline, or say how exactly this will be presented, either a checkbox in the preferences, or a dropdown...

Hello, Davide78 I am afraid that it is not possible to have comments linked in such a way. You could create link objects on the page alongside base text content to quickly open bookmarks and navigate around, but comments themselves cannot currently contain links like this. As for your question about...

Hello, ironick If you use the "advanced" search criteria, and choose "this exact phrase" you can then include punctuation as part of your search action. Due to the dynamic nature of the other fields, they understand punctuation as wild cards or parts of regular expressions, and s...

Hello, tannerpizza The Xref error you are seeing indicates that we have identified some damage to the document itself (not an issue within our software). We do try to fix these next time that the file is saved, as you may have noticed. Typically these errors can be mostly ignored, but if you are see...

Hello, rakunavi There are dozens, if not hundreds of small configurable items that can be manipulated by JS, enough so that we don't actually have a full list of them on hand here, when we need them, sometimes the dev team needs to dig back into the code to find one for us... Many of them are also f...

Hello, Willy Van Nuffel

Excellent point, thankyou for bringing that up!

Kind regards,

Hello, kumar If you open the "content" pane, available in the left sidebar of the editor, you can click the menu dropdown, and choose "select > all text": image.png This will allow you to make bulk changes to every "text" object within the document, including changing t...

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