Search found 2066 matches

by TrackerSupp-Daniel
Thu May 30, 2019 12:19 am
Forum: PDF-XChange Editor
Topic: Changing default font size for text boxes
Replies: 8
Views: 786

Re: Changing default font size for text boxes

Hello VegVixen Changing the Default font size of the tool itself would not be a premium feature, as it is not affecting the document to begin with, however modifying any base content does require a license, whether that is editing the text, or modifying the font, it is all seen as base content editi...
by TrackerSupp-Daniel
Wed May 29, 2019 9:34 pm
Forum: PDF-XChange Editor
Topic: Editor Word plugin
Replies: 7
Views: 222

Re: Editor Word plugin

Hello Francois, Unfortunately not, due to how Microsoft Word handles formatting during this conversion, the comments appear as bas content text, I have attached the output PDF document here so that you can see. This is with all settings other than "convert reveision" in their default values, of the ...
by TrackerSupp-Daniel
Wed May 29, 2019 9:26 pm
Forum: PDF-XChange Editor
Topic: Need help with backup
Replies: 3
Views: 150

Re: Need help with backup

:D
by TrackerSupp-Daniel
Wed May 29, 2019 6:27 pm
Forum: PDF-XChange Editor
Topic: Search and Highlight - Need option to choose the font Name and size
Replies: 3
Views: 186

Re: Search and Highlight - Need option to choose the font Name and size

Hello Hafeesh, You will be please to hear that we have a currently active feature request for this functionality. The feature request is not only for searching font and size specific aspects, but also to offer the ability to replace the search results, offering those same options. I cannot say when ...
by TrackerSupp-Daniel
Wed May 29, 2019 5:22 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Enhanced OCR
Replies: 5
Views: 955

Re: Enhanced OCR

Hello Substorm, Thank you for the examples, Looking this over it seems that roughly 95% of the text came out correctly, and after some investigation and testing I found a few reasons for that. First and foremost, the quality of the image. Note that Optical Character Recognition (OCR) relies heavily ...
by TrackerSupp-Daniel
Wed May 29, 2019 12:01 am
Forum: PDF-XChange Editor
Topic: Version mess up when downgrading the version SOLVED
Replies: 3
Views: 186

Re: Version mess up when downgrading the version SOLVED

Well, we are certainly glad to hear that the issue is sorted now. :) If you had multiple entries, than it was almost certainly an issue with how the second installation was performed. Note that when rolling back it is always required to manually uninstall all prior versions, explicitly to avoid issu...
by TrackerSupp-Daniel
Tue May 28, 2019 11:42 pm
Forum: PDF-XChange Editor
Topic: Blocking Viruses in pdf email attachments
Replies: 3
Views: 138

Re: Blocking Viruses in pdf email attachments

Hello Dalacor, Apologies for misunderstanding there. I am not aware of there being any distinct way to identify when a PDF attachment to an email contains Javascript (or other aspects) that could be dangerous. If there is it would have to be handled either by your security software, mail client, or ...
by TrackerSupp-Daniel
Tue May 28, 2019 9:24 pm
Forum: PDF-XChange Editor
Topic: Rotate view on one page only?
Replies: 1
Views: 96

Re: Rotate view on one page only?

Hello Karl, Do note that the "Rotate view" option does not alter the document itself in any way, and only changes the viewpoint, akin to rotating your entire computer monitor to one side. If you need to rotate a single page, or make the rotation an actual part of the document, you will need to use t...
by TrackerSupp-Daniel
Tue May 28, 2019 9:22 pm
Forum: PDF-XChange Editor
Topic: Cannot edit text / went to windows 10
Replies: 3
Views: 153

Re: Cannot edit text / went to windows 10

Glad to hear you found a solution!

Have a great day!
by TrackerSupp-Daniel
Tue May 28, 2019 9:06 pm
Forum: PDF-XChange Editor
Topic: Need help with backup
Replies: 3
Views: 150

Re: Need help with backup

Hello ShabdMystic, I believe that the function you are looking for is our Session manager. This would allow you to save the currently open set of documents and their relative pages, into a file. The only trouble would be sharing this file between devices. as the session relies on the original docume...
by TrackerSupp-Daniel
Tue May 28, 2019 7:57 pm
Forum: PDF-XChange Editor
Topic: Cannot edit text / went to windows 10
Replies: 3
Views: 153

Re: Cannot edit text / went to windows 10

Hello Karl,

If this is a scanned document, there likely is no actually text present to select or edit. In that case you would need to run OCR (from the Convert tab) before you can edit the text. If that does not help, please send us a copy of the document to take a look at.

Kind regards,
by TrackerSupp-Daniel
Tue May 28, 2019 7:10 pm
Forum: PDF-XChange Editor
Topic: Text Box Edit to be kept to minimum SOLVED
Replies: 3
Views: 200

Re: Text Box Edit to be kept to minimum SOLVED

Hello Wils0nn, Thank you for the inquiry. At the moment, the editor does not offer a good way to split these text items up. You may be able to move the items apart by disabling our "edit text as blocks" function, if the text items are far enough apart they should no longer be seen as a paragraph. im...
by TrackerSupp-Daniel
Tue May 28, 2019 6:37 pm
Forum: PDF-XChange Editor
Topic: changing color of pdf pages
Replies: 1
Views: 105

Re: changing color of pdf pages

Hello Dr. Irwin, This can be accomplished by enabling our accessibility option "override document colors" from the preferences (Ctrl+K). image.png This will change how the document appears to you, without actually changing the document itself. If you instead wish to modify the document, you would ne...
by TrackerSupp-Daniel
Tue May 28, 2019 5:51 pm
Forum: PDF-XChange Editor
Topic: Blocking Viruses in pdf email attachments
Replies: 3
Views: 138

Re: Blocking Viruses in pdf email attachments

Hello Dalacor, In a default installation, the Editor will prompt a user before javascript actions are executed, so without changing anything the Editor will already block anything that has not been explicitly marked as a "trusted document" by that user. I believe this fully answers question 3, as we...
by TrackerSupp-Daniel
Mon May 27, 2019 8:07 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: No target language shown in the drop-down list
Replies: 5
Views: 260

Re: No target language shown in the drop-down list

Hello Motai, I have been unable to reproduce this so far, but would advise that you attempt reinstalling the software to see if that resolves the issue. While you are doing that, can you tell me if you have a custom install directory currently, if so, could you please provide the path to it here? Ki...
by TrackerSupp-Daniel
Mon May 27, 2019 6:01 pm
Forum: PDF-XChange Editor
Topic: Show Quick Access Toolbar below the Ribbon
Replies: 1
Views: 114

Re: Show Quick Access Toolbar below the Ribbon

Hello Martin,

The Quick access toolbar should "push" the title farther to the right if it comes to it, not be overlaid it.
image.png
Could I ask for a screenshot of the behaviour you are describing?
by TrackerSupp-Daniel
Mon May 27, 2019 5:49 pm
Forum: PDF-XChange Editor
Topic: Comment Icons Remain Static Size, Regardless of Zoom Level
Replies: 1
Views: 85

Re: Comment Icons Remain Static Size, Regardless of Zoom Level

Hello A&V_Andrew, Thank you for the excellent question. Many comment items, such as the "Sticky note" cannot actually hold size information currently, so scaling is a troublesome topic. You will notice this same handling in most other PDF software, and unfortunately, we cannot change this at this ti...
by TrackerSupp-Daniel
Mon May 27, 2019 5:44 pm
Forum: PDF-XChange Editor
Topic: Comments Pop-Ups Always Start Open
Replies: 1
Views: 85

Re: Comments Pop-Ups Always Start Open

Hello,

Unfortunately, there are no settings in the Editor to change this currently. Apologies for the inconvenience.

Kind regards,
by TrackerSupp-Daniel
Mon May 27, 2019 4:46 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR for german language doesn't work PDF-XChange Editor V8
Replies: 5
Views: 1476

Re: OCR for german language doesn't work PDF-XChange Editor V8

Hello Biber7, Thank you for the sample files, OCR does innately have issues with minimalist fonts like this one, it seems that choosing "High accuracy" mode helps with this somewhat, but some items, such as the bold lowercase letter "a", still have issues with this. The dev team is aware of these it...
by TrackerSupp-Daniel
Fri May 24, 2019 5:58 pm
Forum: PDF-XChange Editor
Topic: Problem Printing - The printer name is invalid
Replies: 5
Views: 250

Re: Problem Printing - The printer name is invalid

Hello JeL,
Can I ask you to first try reinstalling and uupdating the printer drivers to see if that helps. Beyond that, could you please tell us what version of the Editor you are currently running? This can be found from the Help > about menu.

Kind regards,
by TrackerSupp-Daniel
Fri May 24, 2019 5:48 pm
Forum: PDF-XChange Editor
Topic: Rotate Text block
Replies: 1
Views: 109

Re: Rotate Text block

Hello Scott, The Rotate functions do not have any default key bindings in place, however you can customize them manually from the "Customize Toolbars" menu, please see this article for more information: https://www.tracker-software.com/knowledgebase/456-How-do-I-Customize-toolbars-in-the-Editor#Shor...
by TrackerSupp-Daniel
Fri May 24, 2019 5:44 pm
Forum: PDF-XChange Editor
Topic: in toolbars under File the command "All Print"
Replies: 3
Views: 161

Re: in toolbars under File the command "All Print"

Hello Dieter,

Apologies for the confusion, This feature is not yet completed, and this is why we have not yet setup any key bindings or placed it on the toolbars. I cannot speak for when exactly it will be available, but it is in the pipeline!

Kind regards,
by TrackerSupp-Daniel
Thu May 23, 2019 11:29 pm
Forum: PDF-XChange Editor
Topic: Alignment error when scanning
Replies: 1
Views: 95

Re: Alignment error when scanning

Hello tmaglienti41. This issue occurs because the scanner is creating the document incorrectly. While our editor will report the issue to you, Acrobat likely sees it as well and simply decides it is not important. We on the other hand choose to show these warnings as they can, and often do, lead to ...
by TrackerSupp-Daniel
Thu May 23, 2019 10:28 pm
Forum: PDF-XChange Editor
Topic: More option for redaction
Replies: 7
Views: 636

Re: More option for redaction

Hello Bruneux,

That is correct, and intended for the moment. Apologies for the inconvenience there.

Kind regards,
by TrackerSupp-Daniel
Thu May 23, 2019 7:35 pm
Forum: PDF-XChange Editor
Topic: Explorer crash with Preview panel of PDF
Replies: 11
Views: 464

Re: Explorer crash with Preview panel of PDF

Hello Julien, It appears that your are currently using Adobe's preview handler, not ours. I would first suggest changing this to our PDF-XChange preview handler, and if the crash still occurs, please try once more with "none" selected as the preview handler. If the crash again occurs with "None" sel...
by TrackerSupp-Daniel
Thu May 23, 2019 7:13 pm
Forum: PDF-XChange Editor
Topic: New Bookmarks with names are not saved
Replies: 3
Views: 152

Re: New Bookmarks with names are not saved

Hello KKlickerman, If you can send us the original document, we can look into the cause of this and see if there is anything better we can offer you. If you do not wish to share the file on our public forums, you can email them to us with a link to this topic. Our support email is Support@Tracker-So...
by TrackerSupp-Daniel
Thu May 23, 2019 7:07 pm
Forum: PDF-XChange Editor
Topic: installation changes pdf-filedate to 2000/01/01
Replies: 5
Views: 769

Re: installation changes pdf-filedate to 2000/01/01

Hello woolfrog,

Thank you for clarifying that. In this case, where are you seeing the incorrect information, could you please provide screenshots to show the discrepancy?
by TrackerSupp-Daniel
Wed May 22, 2019 9:51 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR speed in V8 slow
Replies: 7
Views: 1772

Re: OCR speed in V8 slow

Hello User4455, This similarity likely caused by the fact that the new OCR is actually doing more work than the old OCR was. You have selected to detect and fix deskew which adds some extra steps into the process which the old OCR would not do automatically. To get an overall range, I ran a few more...
by TrackerSupp-Daniel
Wed May 22, 2019 8:40 pm
Forum: PDF-XChange Editor
Topic: New Bookmarks with names are not saved
Replies: 3
Views: 152

Re: New Bookmarks with names are not saved

Hello KKlickermann,

Thank you for the report, I am having trouble understanding/reproducing this issue. Might I ask for a detailed step by step process, possibly with screenshots to showcase the issue? Seeing the resulting document would also help, please include that as well.

Kind regards,
by TrackerSupp-Daniel
Wed May 22, 2019 8:33 pm
Forum: PDF-XChange Editor
Topic: Insert pages - issues with bookmarks SOLVED
Replies: 8
Views: 1414

Re: Insert pages - issues with bookmarks SOLVED

Hello User4455, I am glad to hear you like it, bookmarks are added to the end of the existing ones simply because this is how the feature is currently implemented, We are always looking for ways to make items more intuitive. We may change this similarly to your suggestion in the future, but I cannot...
by TrackerSupp-Daniel
Wed May 22, 2019 8:11 pm
Forum: PDF-XChange Editor
Topic: Graphic Tablet Intuos Photo wont work
Replies: 3
Views: 127

Re: Graphic Tablet Intuos Photo wont work

Hello Tobias, Thank you for the report, we have seen some similar reports recently, and are trying to work towards a resolution. For the moment we have been unable to reproduce this, however most users have found that applying the below registry key helps. This will switch the Editor to using the st...
by TrackerSupp-Daniel
Tue May 21, 2019 10:45 pm
Forum: PDF-XChange Editor
Topic: Pop up note - Size / location
Replies: 2
Views: 155

Re: Pop up note - Size / location

Hello Amyrose, It is possible to reset the note size and location to the defaults, however organizing like this is not available at this time. To reset the note size and location (default position is just over the right edge of the page) simply select the comments in question with the Select comment...
by TrackerSupp-Daniel
Tue May 21, 2019 10:17 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR speed in V8 slow
Replies: 7
Views: 1772

Re: OCR speed in V8 slow

Hello User4455, Thank you for the details, I will run some comparisons over here myself and report this to the Dev team as soon as I can reproduce it. Regarding previous versions of the software, we only offer portable versions for the Editor, none of our other softwares can be run portably. But you...
by TrackerSupp-Daniel
Tue May 21, 2019 9:44 pm
Forum: PDF-XChange Editor
Topic: Convert color PDF to b/w or grey-scale?
Replies: 3
Views: 176

Re: Convert color PDF to b/w or grey-scale?

Hello Guebert, If you wish to recompress an image (a great way to reduce file size), currently this must be done an a per-image basis. You can do so by using the Edit > Images tool, and right clicking on the image. At this point you can give specifics on the desired output, and see the find image si...
by TrackerSupp-Daniel
Tue May 21, 2019 8:13 pm
Forum: PDF-XChange Editor
Topic: installation changes pdf-filedate to 2000/01/01
Replies: 5
Views: 769

Re: installation changes pdf-filedate to 2000/01/01

Hello woolfrog, Might I ask where you are seeing this change of date? In all instances within windows file explorer and Properties, the file has the correct date, as well as in the Editor, its created an modified dates seem to be accurate: image.png Can I ask what the time information windows itself...
by TrackerSupp-Daniel
Tue May 21, 2019 7:56 pm
Forum: PDF-XChange Editor
Topic: Fit to printer Margins default
Replies: 7
Views: 1619

Re: Fit to printer Margins default

Hello Delacor, Yes, that is intended, and you see no differences due to the fact that you are using the correct paper size for the currently selected document. If you were, for example using an A3 document instead of an A4 you would see more differences. the End result is that "None" is a more unive...
by TrackerSupp-Daniel
Fri May 17, 2019 7:35 pm
Forum: PDF-XChange Editor
Topic: 3D PDF causes XChange Editor to crash
Replies: 30
Views: 1946

Re: 3D PDF causes XChange Editor to crash

Hello RA1981, Regarding the files that you sent in the most recent email, OpenGL seems to be working correctly on my end in build 331, and the rotation/view issues you mentioned also do not seem to be present. Can you confirm if these do not work on your end? Regarding PRC support, I still do not ha...
by TrackerSupp-Daniel
Fri May 17, 2019 5:20 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR speed in V8 slow
Replies: 7
Views: 1772

Re: OCR speed in V8 slow

Hello usser4455, Might I ask if you are finding this with the same documents or different ones? when running a test with the exact same original document, (15 pages of only scanned content) in V8, I completed a an OCR with the below settings, in 1:25, image.png Conversely, In V7, with the below sett...
by TrackerSupp-Daniel
Fri May 17, 2019 4:57 pm
Forum: PDF-XChange Editor
Topic: Unable to change login account for SharePoint
Replies: 6
Views: 3084

Re: Unable to change login account for SharePoint

Hello BigMike, Thank you for the insight, reading over this I see how it could certainly begin to affect progressively more of our clients as time goes on. I have added your information into the ticket and requested a reevaluation of the priority. As before I still cannot make any promises, but this...
by TrackerSupp-Daniel
Thu May 16, 2019 9:51 pm
Forum: PDF-XChange Editor
Topic: How to add separators to Quick Access toolbar?
Replies: 3
Views: 1148

Re: How to add separators to Quick Access toolbar?

Hello Impress, I am glad to hear that those suggestions work well for you, and going back, it seems I am now able to reproduce the issue here as well. We wont be needing a video anymore, but thank you for trying. I have reported this to the development team, and they are looking into it currently. K...
by TrackerSupp-Daniel
Thu May 16, 2019 8:39 pm
Forum: PDF-XChange Editor
Topic: Fit to printer Margins default
Replies: 7
Views: 1619

Re: Fit to printer Margins default

Hello Delacor, Currently None is the default as it allows users to notice at a glance that they are probably printing to the wrong device, or paper size, and quickly make those changes. Beyond that, this has been the default for a very long time, and if we were to suddenly change it, it would certai...
by TrackerSupp-Daniel
Thu May 16, 2019 8:21 pm
Forum: PDF-XChange Editor
Topic: Hiding/Disabling Save/Save As in code
Replies: 1
Views: 764

Re: Hiding/Disabling Save/Save As in code

Hello coblejesse, I wanted to get some clarification so that we can better assist you. When you say you are looking to do this in code, I assume you are using one of our SDK products, yes? Otherwise are you trying to do this with javascript? Furthermore, can I ask the reason you are looking to hide ...
by TrackerSupp-Daniel
Thu May 16, 2019 7:55 pm
Forum: PDF-XChange Editor
Topic: How to add separators to Quick Access toolbar?
Replies: 3
Views: 1148

Re: How to add separators to Quick Access toolbar?

Hello Impress, Can you send us a video of the issue so that we can see it. I was unable to reproduce this here myself. It could also be that you are running an older build of the software, Can you please ensure that you are in build 331 via help > about? Regarding your latter question. If no separat...
by TrackerSupp-Daniel
Thu May 16, 2019 6:43 pm
Forum: PDF-XChange Editor
Topic: Unable to change login account for SharePoint
Replies: 6
Views: 3084

Re: Unable to change login account for SharePoint

Hello Martin, Thank you for that clarification. I have created a formal feature request on this matter, however after discussing it with the Development team leader I cannot guarantee a timeline or implementation of this feature, although in any case it will likely be a long term development item, m...
by TrackerSupp-Daniel
Thu May 16, 2019 5:21 pm
Forum: PDF-Tools 4
Topic: Missing "Favorit" in PDF-Tools after update 7 to 8
Replies: 1
Views: 1614

Re: Missing "Favorit" in PDF-Tools after update 7 to 8

Hello MCH10, I cannot guarantee that we will be able to restore these, but we can certainly try. To do this, I will need you to export and send us a registry key. You can do thisby opening the Start menu and entering Regedit.exe In the window that appears, navigate to the following location: Compute...
by TrackerSupp-Daniel
Wed May 15, 2019 10:19 pm
Forum: PDF-XChange Editor
Topic: display 'sum of comments selected' feature SOLVED
Replies: 7
Views: 3795

Re: display 'sum of comments selected' feature SOLVED

Hello Lev, There is indeed an existing feature request, I was hoping that I could get some traction for it if I was able to provide a good example of a use case for such a feature. Currently there has been no action on that ticket, partially because we cannot see any real benefit from offering this ...
by TrackerSupp-Daniel
Wed May 15, 2019 10:14 pm
Forum: PDF-XChange Editor
Topic: Fit to printer Margins default
Replies: 7
Views: 1619

Re: Fit to printer Margins default

Hello dalacor,

I see, Thank you for the input, I will pass this to our Development team for consideration. I am unsure if it will be implemented, but know that it will certainly be considered.

Kind regards,