Search found 2985 matches

by TrackerSupp-Daniel
Fri Feb 21, 2020 11:50 pm
Forum: PDF-XChange Editor
Topic: Highlighting multiple lines
Replies: 17
Views: 384

Re: Highlighting multiple lines

Hi, humam2104 Unfortunately I do not have any news for you as of yet. As for the files you are creating, does the same issue happen when you do all of the following, or is it exclusive certain ones? If so, which? 1. Print to our PDF-XChange Standard printer 2. Use our Convert function from the PDF-X...
by TrackerSupp-Daniel
Fri Feb 21, 2020 9:55 pm
Forum: PDF-XChange Editor
Topic: Tool Bar Minimal and no PDF page Number SOLVED
Replies: 3
Views: 31

Re: Tool Bar Minimal and no PDF page Number SOLVED

Hi, kguttag

This is from using one of the "Toggle UI" functions. In this case, simply pressing F8 should restore your UI to normal.

Kind regards,
by TrackerSupp-Daniel
Fri Feb 21, 2020 6:51 pm
Forum: PDF-XChange Editor
Topic: Export to word w/ formatting
Replies: 3
Views: 16

Re: Export to word w/ formatting

Hi, idarke

Thank you for the sample document, I have manage to reproduce this and informed our Dev team of the issue, for tracking purposes, you can refer to the following ticket number, and any member of our support team will be able to look its progress up for you:
RT#5115

Kind regards,
by TrackerSupp-Daniel
Fri Feb 21, 2020 5:58 pm
Forum: PDF-XChange Editor
Topic: Export to word w/ formatting
Replies: 3
Views: 16

Re: Export to word w/ formatting

Hi, idarke Could I first ask what build of the Editor you are running? if it is not the current latest (V8 build 336.0) please try updating and let me know the output improves at all. Beyond that, there are no settings that would have an impact on this as we try to maintain these items at all times ...
by TrackerSupp-Daniel
Thu Feb 20, 2020 10:15 pm
Forum: PDF-XChange Editor
Topic: Maybe new Format of Form-Format-Value "Special"
Replies: 1
Views: 37

Re: Maybe new Format of Form-Format-Value "Special"

Hi, JPausch

It may be possible, but I cannot say for certain at this time, or put forth a feature request without an example of how it could benefit our clients. Could you please describe why you are looking for this special method, and what exactly you would be using it for?

Kind regards,
by TrackerSupp-Daniel
Thu Feb 20, 2020 10:12 pm
Forum: PDF-XChange Editor
Topic: Japanese language
Replies: 7
Views: 732

Re: Japanese language

Hi, AOEH

I have put forth a request to increase the priority, but I am still unable to make any promises on a timeline.

Kind regards,
by TrackerSupp-Daniel
Thu Feb 20, 2020 9:18 pm
Forum: PDF-XChange Editor
Topic: Remove Fonts
Replies: 13
Views: 241

Re: Remove Fonts

Hi, Timur Born Much like outright removing something that is in use from anything else could damage it, PDF files are no exception. if we cannot replace it, we will not outright remove it because that process could damage the document. As I said before, It could be that: The font is in use and no su...
by TrackerSupp-Daniel
Thu Feb 20, 2020 7:06 pm
Forum: PDF-XChange Editor
Topic: Embedding fonts SOLVED
Replies: 1
Views: 158

Re: Embedding fonts SOLVED

Hi, TCJCM Unfortunately If that was working in the past, it was not a feature, but a bug. Thus it may have been performing the action improperly. The only currently intended methods of embedding fonts are through saving to an archival format, or use of the printers. If you can send us the documents ...
by TrackerSupp-Daniel
Thu Feb 20, 2020 6:38 pm
Forum: PDF-XChange Editor
Topic: PDF Portfolio - viewing embedded PDFs in single window
Replies: 5
Views: 46

Re: PDF Portfolio - viewing embedded PDFs in single window

Hi, bsnipes

You're welcome! :D

Kind regards,
by TrackerSupp-Daniel
Thu Feb 20, 2020 6:35 pm
Forum: PDF-XChange Editor
Topic: Option to rename file from tab
Replies: 2
Views: 28

Re: Option to rename file from tab

Hi, Ovg

Thank you for covering this, I hope it help!
by TrackerSupp-Daniel
Thu Feb 20, 2020 6:25 pm
Forum: PDF-XChange Editor
Topic: Can't clear "Insert page from file" field
Replies: 1
Views: 43

Re: Can't clear "Insert page from file" field

Hi, support.britton We do not currently offer a function to clear this field. Might I ask for clarification on why this is inconvenient? Many of our users need this functionality as they are inserting the same page repeatedly, or using multiple files from the same directory, so this enables quick sw...
by TrackerSupp-Daniel
Wed Feb 19, 2020 11:06 pm
Forum: PDF-XChange Editor
Topic: Lost toolbar item SOLVED
Replies: 5
Views: 224

Re: Lost toolbar item SOLVED

Hi, 0rangeCreme Nothing special needs to be done, If you wish you can click the "accept answer" button on the post which helped (I see now you have already done this!), but otherwise, simply saying thanks is enough, we will drop the topic if it goes without any user reply for a certain amount of tim...
by TrackerSupp-Daniel
Wed Feb 19, 2020 9:46 pm
Forum: PDF-XChange Editor
Topic: Any advice on cleaning up of .pdf files left in %temp%?
Replies: 5
Views: 42

Re: Any advice on cleaning up of .pdf files left in %temp%?

Hi, BrianG I am afraid that it is highly unlikely we will ever implement a function to "automatically delete" anything as far too many issues could arise from its existence. Deleted files are difficult to recover in many cases, and we would be unable to assist in recovering them. Even if we were to ...
by TrackerSupp-Daniel
Wed Feb 19, 2020 9:12 pm
Forum: PDF-XChange Editor
Topic: convert scaned pages to text (convert OCR)
Replies: 11
Views: 277

Re: convert scaned pages to text (convert OCR)

Hi, All

I have no news to offer on this topic beyond that the Dev team is still working on it.
Until then, I am glad to hear that you were able to find a suitable alternative.

Kind regards,
by TrackerSupp-Daniel
Wed Feb 19, 2020 7:59 pm
Forum: PDF-XChange Editor
Topic: PDF Portfolio - viewing embedded PDFs in single window
Replies: 5
Views: 46

Re: PDF Portfolio - viewing embedded PDFs in single window

Hi, bsnipes Currently our intended handling for portfolios is that the "root directory" is only visible when the portfolio itself is opened, not while viewing the files within it. so this will not likely result in any changes in that regard. This ticket is simply to offer an option to choose where t...
by TrackerSupp-Daniel
Wed Feb 19, 2020 7:57 pm
Forum: PDF-XChange Editor
Topic: Editor Plus starts but stays invisible (Windows 10) SOLVED
Replies: 5
Views: 106

Re: Editor Plus starts but stays invisible (Windows 10) SOLVED

Hi, d-atom Windows 10 has a nasty habit of sometimes opening applications off of the screen, before anything else, please use "ALT+Tab" to switch to our Editor when it is open, then press and hold the Windows key, and use the arrow keys a little bit (press the left arrow a few times for example) and...
by TrackerSupp-Daniel
Wed Feb 19, 2020 7:52 pm
Forum: How to forum
Topic: Printing: too large window!
Replies: 7
Views: 91

Re: Printing: too large window!

Hi, polka I believe what will was meaning is that the Viewer itself does not offer a scrollbar as you are looking for, however our newer versions, including the current latest build of the Editor, does indeed offer a scrollbar in most (if not all) dialogs if they are every sized larger than the scre...
by TrackerSupp-Daniel
Wed Feb 19, 2020 7:44 pm
Forum: PDF-XChange Editor
Topic: Japanese language
Replies: 7
Views: 732

Re: Japanese language

Hi, AOEH

From what I see here, the ticket has been assigned a work item and a developer is looking into it, but nothing substantial has been implemented yet.

Kind regards,
by TrackerSupp-Daniel
Wed Feb 19, 2020 5:40 pm
Forum: PDF-XChange Editor
Topic: PDF Portfolio - viewing embedded PDFs in single window
Replies: 5
Views: 46

Re: PDF Portfolio - viewing embedded PDFs in single window

Hi, bsnipes Currently it is not possible to change this in the Editor, however After discussing this with our dev team it should be possible to implement in the future. As such I have created a feature request for you: RT#5110: FR: Change "Portfolio" file display location While you cannot look this ...
by TrackerSupp-Daniel
Wed Feb 19, 2020 1:19 am
Forum: PDF-XChange Editor
Topic: Network drive: Error message "Document not available"
Replies: 3
Views: 32

Re: Network drive: Error message "Document not available"

Hello s2mela,

I will forward the suggestion to our dev team, but I am afraid it is unlikely to see implementation while we are still looking at reworking the system to circumvent this issue (which in theory should resolve your issue as well).

Kind regards,
by TrackerSupp-Daniel
Tue Feb 18, 2020 11:47 pm
Forum: PDF-XChange Editor
Topic: Remove Fonts
Replies: 13
Views: 241

Re: Remove Fonts

Hello Timur, There are times when this cannot be done, most commonly when a font is in use and no valid substitute is available, and the Editor must respect those cases. Another situation when a font will be left in place is when it exists in the document improperly, as in cases like this we cannot ...
by TrackerSupp-Daniel
Tue Feb 18, 2020 11:19 pm
Forum: PDF-XChange Editor
Topic: Any advice on cleaning up of .pdf files left in %temp%?
Replies: 5
Views: 42

Re: Any advice on cleaning up of .pdf files left in %temp%?

Hello BrianG, If you are directly viewing these file in the browser, or using the Download/open function provided in your browser, this would be something that your browser needs to handle. Most of the time, if browsing directly in the browse, it will be held in a locked folder which only the applic...
by TrackerSupp-Daniel
Tue Feb 18, 2020 11:03 pm
Forum: PDF-XChange Editor
Topic: Network drive: Error message "Document not available"
Replies: 3
Views: 32

Re: Network drive: Error message "Document not available"

Hello s2mela, This is a known issue and currently the only way to avoid it is to prevent the PC form going to sleep, or save and close your documents before doing so. The issue is caused by Windows disabling the network adapter while the PC is asleep, as our Editor requires an uninterrupted connecti...
by TrackerSupp-Daniel
Tue Feb 18, 2020 8:46 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Editor Pro v8.0.336.0 fails to properly embedd Google Noto Fonts
Replies: 15
Views: 629

Re: PDF-XChange Editor Pro v8.0.336.0 fails to properly embedd Google Noto Fonts

Hello TCJCM, May I ask how you are going about embedding these fonts? Currently the only way to forcibly embed fonts with our Editor is to save the document in an archival format (via "Save as" > "save as type:" > "PDF/A"). If you are not performing this process, the fonts that exist on your desktop...
by TrackerSupp-Daniel
Tue Feb 18, 2020 6:56 pm
Forum: PDF-XChange Editor
Topic: Remove Fonts
Replies: 13
Views: 241

Re: Remove Fonts

Hello All, It spears that Stefan split the topics here, so now this post is its own thread, no need to worry there. :) Thank you for the lengthy discussions here, it makes for good reading material! Unembedding all fonts is a function that Attempts to remove all embedded fonts possible. There are ti...
by TrackerSupp-Daniel
Mon Feb 17, 2020 8:23 pm
Forum: PDF-XChange Editor
Topic: Typewriter tool: Hide crosshairs and "Typewriter"? SOLVED
Replies: 1
Views: 86

Re: Typewriter tool: Hide crosshairs and "Typewriter"? SOLVED

Hello Brian, The Typewriter "preview" is in place to show your current text customizations before placement, and help visualize where the text will be placed, if the mouse does not move outside the text box after placement, then the preview will be hidden during typing, but if you move the mouse to ...
by TrackerSupp-Daniel
Mon Feb 17, 2020 6:33 pm
Forum: PDF-XChange Editor
Topic: OCR of Selected Text Regions, with Close Cropping of Remaining Images
Replies: 17
Views: 466

Re: OCR of Selected Text Regions, with Close Cropping of Remaining Images

My apologies for the delay Timur, The dev team is looking into this, and as before, they are planning to improve the "fine page content" function. This will likely mean revising most functions, including detect skew. I do not believe that it is intended for this to be applied twice, but the quality ...
by TrackerSupp-Daniel
Fri Feb 14, 2020 11:38 pm
Forum: PDF-XChange Editor
Topic: convert scaned pages to text (convert OCR)
Replies: 11
Views: 277

Re: convert scaned pages to text (convert OCR)

Thank you Timur for the suggested workaround.
I am sure it will help some others through this issue in the meantime.

Kind regards,
by TrackerSupp-Daniel
Fri Feb 14, 2020 11:35 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: exporting to MSWORD and OCR Capacity
Replies: 9
Views: 241

Re: exporting to MSWORD and OCR Capacity

Hello Azuresure,

Regardless of whether all documents are affected or not, we will need to see sample files where the issue exists and investigate further. Can you please send us a copy of a problematic Word document, and the PDF that was originally used to create it?

Thank you.
by TrackerSupp-Daniel
Fri Feb 14, 2020 7:38 pm
Forum: PDF-XChange Editor
Topic: PDFs IN AutoCAD 2004
Replies: 7
Views: 109

Re: PDFs IN AutoCAD 2004

Hello Rparker,

Timur here has an excellent point. Can you look into it and see if that may be the cause of the issue on your end?

Kind regards,
by TrackerSupp-Daniel
Fri Feb 14, 2020 7:36 pm
Forum: PDF-XChange Editor
Topic: convert scaned pages to text (convert OCR)
Replies: 11
Views: 277

Re: convert scaned pages to text (convert OCR)

Hello Timur,

Thank you for the added details, as Dimitar said we have reproduced the issue and the Dev team is working on it presently. We cannot offer a timeline for this resolution at the moment, but we will do our best to bring it quickly.

Kind regards,
by TrackerSupp-Daniel
Fri Feb 14, 2020 7:24 pm
Forum: PDF-XChange Editor
Topic: Importing unique sets of data into a form and saving to multiple PDF files
Replies: 3
Views: 57

Re: Importing unique sets of data into a form and saving to multiple PDF files

Hello LFH, Keeping the software up to date is usually the best way to get your hands on new features as soon as possible. We do not have a set date for this feature, but when available it will most likely appear as a new button on either the "Form", or "Comment" tab, depending on the final implement...
by TrackerSupp-Daniel
Fri Feb 14, 2020 6:27 pm
Forum: PDF-Tools
Topic: split by 2nd level bookmarks
Replies: 1
Views: 46

Re: split by 2nd level bookmarks

Hello Man_rue, Currently it is not possible with any single command in the software to split 2nd level bookmarks, this may be a feature we can look into for a future build, but it is not something easily doable at the moment. The best workaround I can offer at the moment, is to split by top level bo...
by TrackerSupp-Daniel
Thu Feb 13, 2020 11:55 pm
Forum: PDF-XChange Editor
Topic: Cannot open the document - Excel Files
Replies: 14
Views: 145

Re: Cannot open the document - Excel Files

Hello All,

I suppose I am not needed here anymore, thanks for the help Willy! :mrgreen:

Have a great day everyone!
by TrackerSupp-Daniel
Thu Feb 13, 2020 11:50 pm
Forum: PDF-XChange Editor
Topic: High Res Snapshot Tool
Replies: 3
Views: 63

Re: High Res Snapshot Tool

Hello Josh and Willy, The Snapshot tool copies the selected area in multiple formats to the clipboard, and pastes whichever is best for the media processor you have selected. Beyond that I am unsure of a physical limitation, but as willy says, BMP may be the limiting factor if you are selecting a ve...
by TrackerSupp-Daniel
Thu Feb 13, 2020 11:39 pm
Forum: PDF-XChange Editor
Topic: Transparent Signature Stamp
Replies: 3
Views: 69

Re: Transparent Signature Stamp

Hello Kelsier, The Editor should be able to remove white or "light" backgrounds (I have tested with a light pink background in the past) automatically from most image types (png, jpg, gif, etc) when they are created used as "signature stamps" from the "protect" tab, under "manage signatures and init...
by TrackerSupp-Daniel
Thu Feb 13, 2020 11:29 pm
Forum: PDF-XChange Editor
Topic: STICKY NOTES - A Question Series :)
Replies: 5
Views: 108

Re: STICKY NOTES - A Question Series :)

Hello Brody, The default text font for any annotation can be changed by following the steps here: https://www.tracker-software.com/knowledgebase/140-How-do-I-change-the-default-text-settings-for-comments-and-annotations-in-PDF-XChange-Viewer-and-PDF-XChange-Editor If you are running build 336, you w...
by TrackerSupp-Daniel
Thu Feb 13, 2020 11:26 pm
Forum: PDF-XChange Editor
Topic: Search/Find results hit in PDF
Replies: 1
Views: 76

Re: Search/Find results hit in PDF

Hello Kumar, The Find (Ctrl+F) function does not offer this ability, however the Search (Ctrl+Shift+F) Does: PDFXEdit_2pIcmI3B3W.png It is highly unlikely that we will be adding this count to the Find function as it already exists in the search function, and we do not want to make the find toolbar a...
by TrackerSupp-Daniel
Thu Feb 13, 2020 5:07 pm
Forum: PDF-XChange Editor
Topic: Cannot open the document - Excel Files
Replies: 14
Views: 145

Re: Cannot open the document - Excel Files

Hello sjefferson,

Could I ask for the screenshot of the preferences menu where you are seeing these exclamation marks, also does any text appear when you hover your mouse above the exclamation mark?

Did the portable not work for you either?

Kind regards,
by TrackerSupp-Daniel
Thu Feb 13, 2020 1:15 am
Forum: PDF-XChange Editor
Topic: OCR of Selected Text Regions, with Close Cropping of Remaining Images
Replies: 17
Views: 466

Re: OCR of Selected Text Regions, with Close Cropping of Remaining Images

Hello Timur, To start, I would like to clarify as you seem to have mis-quoted our Development team earlier, and I would like to avoid continued misunderstandings: EditableTextAndImages keeps images intact and in their original unaltered state. Unfortunately it turns out that "Editable" does not ´lea...
by TrackerSupp-Daniel
Wed Feb 12, 2020 11:29 pm
Forum: PDF-XChange Editor
Topic: Cannot open the document - Excel Files
Replies: 14
Views: 145

Re: Cannot open the document - Excel Files

Hello sjefferson, Thank you for the file there, I was able to convert this without issue, but have come up with another possibility. What is your system architecture (32 or 64 bit)? And conversely, what is your office installation? If possible, you should be running the same as you system is, so if ...
by TrackerSupp-Daniel
Wed Feb 12, 2020 9:40 pm
Forum: PDF-XChange Editor
Topic: Printing multiple pages without resizing
Replies: 3
Views: 73

Re: Printing multiple pages without resizing

Hello Timur,

I have created a feature request for this, as usual no guarantees of implementation, but we will see if it can be done.
#5099: FR: Multiple pages per sheet "Do not upscale" option

Kind regards,
by TrackerSupp-Daniel
Wed Feb 12, 2020 9:21 pm
Forum: PDF-XChange Editor
Topic: cant update - get an error can't find editorv8.x64.msi
Replies: 6
Views: 88

Re: cant update - get an error can't find editorv8.x64.msi

Hello Zeph, Likely that tool missed some files, and it may cause issues in the future if left as is. I would recommend uninstalling all instances of the software entirely, and then reinstalling build 336.0 fresh after a restart, to ensure that any leftover 333.0 files are correctly overwritten and w...
by TrackerSupp-Daniel
Wed Feb 12, 2020 9:17 pm
Forum: PDF-XChange Editor
Topic: Wow! I'm impressed.
Replies: 8
Views: 147

Re: Wow! I'm impressed.

If you double click on any "tab" the ribbon toolbar will collapse, and then a single click on any tab will temporarily open that tab (including the format tab) until you select a specific tool or return to the document, looking like this in practice: PDFXEdit_8Myl1rMDf9.png PDFXEdit_9QbHSPl3c5.png D...
by TrackerSupp-Daniel
Wed Feb 12, 2020 8:48 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: exporting to MSWORD and OCR Capacity
Replies: 9
Views: 241

Re: exporting to MSWORD and OCR Capacity

Hello Azuresure. If not word document is generated, how are you clicking on "read only" inside of word? You should be required to specify a file name for it to be saved before the conversion process even begin, and then our Editor will create the file, and ask Word to open it. Does this not happen? ...
by TrackerSupp-Daniel
Wed Feb 12, 2020 8:30 pm
Forum: PDF-XChange Editor
Topic: cant update - get an error can't find editorv8.x64.msi
Replies: 6
Views: 88

Re: cant update - get an error can't find editorv8.x64.msi

Hello Zeph, The 64-bit Editor MSI for 333.0 can be found here: http://www.docu-track.co.uk/builds/8.0.333.0/EditorV8.x64.msi If that does not work, you may need a newer or older installer to resolve the issue, in that situation, you can find previous installers for the Editor here: https://www.track...
by TrackerSupp-Daniel
Wed Feb 12, 2020 8:06 pm
Forum: PDF-XChange Editor
Topic: Wow! I'm impressed.
Replies: 8
Views: 147

Re: Wow! I'm impressed.

Hello Brian, I am glad to hear you are pleased with the move! Lets see if I can help with your questions there. The ribbon UI has moved the functions from the properties toolbar into a few other menus. Mostly the new dynamic "format" tab, which will show only when a tool which offers such customizat...
by TrackerSupp-Daniel
Wed Feb 12, 2020 6:47 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Enhanced OCR
Replies: 9
Views: 1580

Re: Enhanced OCR

Hello Timur,

Thank you for the input, as I mentioned earlier, this is not something that we claim to accomplish perfectly yet, and I cannot guarantee when it will be fully supported, but it is something we are aiming for In the future.

Kind regards,