Search found 4146 matches

by TrackerSupp-Daniel
Sat Jan 16, 2021 1:31 am
Forum: PDF-XChange Editor
Topic: Licensing in 9
Replies: 2
Views: 78

Re: Licensing in 9

Hi, Arnold A single user license should be perfectly able to apply to 2 devices, though we would require an internet connection to automatic activation, could it be that the second machine was offline? Since this pertains to your license key, I should probably ask that you email us directly so we ca...
by TrackerSupp-Daniel
Sat Jan 16, 2021 1:16 am
Forum: PDF-XChange Editor
Topic: How to navigate 3D-PDF?
Replies: 1
Views: 34

Re: How to navigate 3D-PDF?

Hi, blackbird28

It may be that you have selected the incorrect mode for the 3D tool. You can change which mode is in use from the floating menu when you are viewing 3D content:
image.png
i hope this helps!

Kind regards,
by TrackerSupp-Daniel
Sat Jan 16, 2021 1:13 am
Forum: PDF-XChange Editor
Topic: Find empty or blank pages in pdf
Replies: 1
Views: 15

Re: Find empty or blank pages in pdf

Hi, kumar

I am afraid that no, at the very least we do not offer a tool which can inform you of which pages are blank. however if you are explicitly looking to remove these empty pages, we do offer a "delete empty pages" function, available from the Organize tab under "delete pages".

Kind regards,
by TrackerSupp-Daniel
Sat Jan 16, 2021 1:11 am
Forum: PDF-XChange Editor
Topic: transfer from one doc to another
Replies: 1
Views: 32

Re: transfer from one doc to another

Hi, Cor508 Some Government entities will correctly create a "fillable form" version of their docuemnts, which will give duplicate fields the same name so that you only need to fill in one of them. You may wish to ask if they have a Fillable form version of the file. If they have done this, you can u...
by TrackerSupp-Daniel
Thu Jan 14, 2021 11:00 pm
Forum: PDF-XChange Editor
Topic: Version 9 is now available
Replies: 9
Views: 275

Version 9 is now available

We have recently released Version 9 of our PDF-XChange product lineup, which can be downloaded from our official product pages: https://www.tracker-software.com/products This release includes numerous improvements to the Software that we all know and love. You can read all about these changes in our...
by TrackerSupp-Daniel
Wed Jan 13, 2021 8:40 pm
Forum: PDF-Tools
Topic: Lock Comments
Replies: 4
Views: 295

Lock Comments

:)
by TrackerSupp-Daniel
Wed Jan 13, 2021 8:06 pm
Forum: PDF-XChange Editor
Topic: Deleting pages doesn't reduce file size
Replies: 10
Views: 123

Re: Deleting pages doesn't reduce file size

Hi, Willy and coffent, Coffent, I have recieved your email, and do see the issue here. It seems that the data which should be deleted is instead being moved into the "document overhead". As possible temporary workarounds, Willy's suggestion is good, extracting may work; alternatively running the fil...
by TrackerSupp-Daniel
Tue Jan 12, 2021 11:53 pm
Forum: PDF-XChange Editor
Topic: Merging open documents
Replies: 1
Views: 76

Re: Merging open documents

Hi, msbask99

This is done with the "new document > combine files" function in the File menu:
image.png
Simply click this, and then use the "files" dropdown to choose one of the "add all opened documents..." functions:
image1.png
I hope this helps!

Kind regards,
by TrackerSupp-Daniel
Tue Jan 12, 2021 10:49 pm
Forum: PDF-XChange Editor
Topic: Deleting pages doesn't reduce file size
Replies: 10
Views: 123

Re: Deleting pages doesn't reduce file size

Hi, coffent Thank you for the added details. Can I ask you to please send us copies of each of these (the before and after deleting pages) documents? There should definitely be some change in size, though depending on the exact document content, it is not always unexpected for some pages, or even th...
by TrackerSupp-Daniel
Tue Jan 12, 2021 9:47 pm
Forum: PDF-XChange Editor
Topic: Stamps
Replies: 1
Views: 66

Re: Stamps

Hi, Techteam there are multiple different levels of security that can be applied to a document. Some of which do allow commenting (which stamps are classified under) and some of which dont. We will properly respect whichever form of security is in place, so if you cannot use the Stamp tool, that is ...
by TrackerSupp-Daniel
Tue Jan 12, 2021 5:46 pm
Forum: PDF-XChange Editor
Topic: impossibility to save URGENT HELP
Replies: 1
Views: 45

Re: impossibility to save URGENT HELP

Hi, tetarde There are two different "rotate" functions. The one you are using, "rotate view" is located on the View tab, and does not make any changes to the document, it simply rotates your viewing angle, and thus cannot be saved. The function you are looking for is called "rotate pages", this is l...
by TrackerSupp-Daniel
Mon Jan 11, 2021 8:55 pm
Forum: PDF-XChange Editor
Topic: Missing links for words with hyphens and line breaks...
Replies: 7
Views: 205

Re: Missing links for words with hyphens and line breaks...

Hi, Marisa_11 i do not believe that we use Pearl regex, but being entirely honest I am not very familiar with the internal systems on this feature, so I could be wrong. The most I could tell you is what is offered in this page, and the Wikipedia article linked therein: https://help.tracker-software....
by TrackerSupp-Daniel
Mon Jan 11, 2021 5:31 pm
Forum: PDF-XChange Editor
Topic: Feature request: Implement the Extend Mode as that of MS Word
Replies: 1
Views: 121

Re: Feature request: Implement the Extend Mode as that of MS Word

Hi, Valuex Thank you for the request. This is already available when using an appropriate tool by left clicking the mouse. For example, the "select text" tool can be used to accomplish this. Simply enabled this tool, then left click on the text passage at hand. Double click will select the word, tri...
by TrackerSupp-Daniel
Fri Jan 08, 2021 7:23 pm
Forum: PDF-XChange Editor
Topic: Help! Pen-Tool: Width not adjustable
Replies: 3
Views: 99

Re: Help! Pen-Tool: Width not adjustable

Hi, Env

That would be caused by a visual aid toggle, "thin lines" mode. Please press Ctrl+5 to toggle this function on and off, you should find that line width works as expected when it is not enabled.

Kind regards,
by TrackerSupp-Daniel
Fri Jan 08, 2021 5:16 pm
Forum: PDF-XChange Editor
Topic: Adobe Reader ...
Replies: 3
Views: 173

Adobe Reader ...

:)
by TrackerSupp-Daniel
Thu Jan 07, 2021 11:54 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Copy / Past Problem
Replies: 4
Views: 201

Re: Copy / Past Problem

Hi, Bastien PINSON If that is the case I will need to offer the same suggestion as Paul, The Viewer is quite old and discontinued now, as you are aware it is in version 2.5. We are just about to release version 9 of our products in the coming weeks. I would highly recommend that you contact your IT ...
by TrackerSupp-Daniel
Thu Jan 07, 2021 8:30 pm
Forum: PDF-XChange Editor
Topic: Adobe Reader ...
Replies: 3
Views: 173

Re: Adobe Reader ...

Hi, fwshaw This is part of our "launch applications" feature, which allows you to quickly open the same PDF on other PDF capable software we have detected (or your have configured to appear) on your PC. You cannot remove auto-detected applications, but you can hide them (and this process is perfectl...
by TrackerSupp-Daniel
Wed Jan 06, 2021 9:31 pm
Forum: PDF-XChange Editor
Topic: Missing links for words with hyphens and line breaks...
Replies: 7
Views: 205

Re: Missing links for words with hyphens and line breaks...

Hi, Marisa_11 When creating bookmarks, we are able to copy the existing format into a newly created bookmark because they do not physically exist on the page, This is not the case with Links. Links are actually just a transparent rectangle that is automatically placed to overlap the text in question...
by TrackerSupp-Daniel
Wed Jan 06, 2021 7:13 pm
Forum: PDF-XChange Viewer (End Users)
Topic: Copy / Past Problem
Replies: 4
Views: 201

Re: Copy / Past Problem

Hi, Bastien PINSON I also wanted to followup on this, if you are able to paste comments, but not images and other base content, it is quite likely that the document in question has some security or a signature in place which prevents base content editing, but allows commenting. If that is the case, ...
by TrackerSupp-Daniel
Wed Jan 06, 2021 12:30 am
Forum: PDF-XChange Editor
Topic: [Feature suggestion] Self-contained saved sessions
Replies: 1
Views: 109

Re: [Feature suggestion] Self-contained saved sessions

Hi, soremo

We have seen a few requests of this ilk, and while it may be possible, it would be much more complex than it sounds on paper. We are considering it, but at the moment cannot guarantee that it is something we will be able to offer in the near future.

Kind regards,
by TrackerSupp-Daniel
Wed Jan 06, 2021 12:04 am
Forum: PDF-XChange Editor
Topic: Missing links for words with hyphens and line breaks...
Replies: 7
Views: 205

Re: Missing links for words with hyphens and line breaks...

Hi, Marisa_11 Could I ask you to please send us a copy of the file and screenshots of the setting you have in place for the tool when this happens? If the file contains sensitive information ill suited to a public forum, please Email us with a link to this forum topic, our email is Support@tracker-s...
by TrackerSupp-Daniel
Tue Jan 05, 2021 11:51 pm
Forum: PDF-XChange Editor
Topic: The Places (Save As) section SOLVED
Replies: 1
Views: 99

Re: The Places (Save As) section SOLVED

Hi, 0rangeCreme I Believe that we recently saw an email from you as well, but I would like to post here so that others are aware. Unfortunately at the moment we do not offer a method to reorder this list, we will be mentioning it to our dev team to see what can be done, but at the moment I cannot ma...
by TrackerSupp-Daniel
Tue Jan 05, 2021 8:34 pm
Forum: PDF-XChange Editor
Topic: The font in field appears different each PC
Replies: 5
Views: 421

Re: The font in field appears different each PC

Hi, BrianNamgung Are you able to zip up the font you are using as well, and send that to us, Also, if you could fill in one of these fields with the correct so that I can copy it easily (I do not have a Japanese keyboard, and my handwriting is terrible..) to paste into the field and see what occurs ...
by TrackerSupp-Daniel
Tue Jan 05, 2021 5:52 pm
Forum: PDF-XChange Editor
Topic: Hotkey to toggle custom toolbars?
Replies: 5
Views: 194

Re: Hotkey to toggle custom toolbars?

Hi, southby89 Thank you for pointing that out, I can honestly say I am surprised to find a feature packed in here that I wasn't aware of in some way. Thanks for keeping me on my toes! On that matter, I have created the following ticket for your request: RT#5414: FR: Show/Hide custom toolbars While y...
by TrackerSupp-Daniel
Tue Jan 05, 2021 5:45 pm
Forum: PDF-Tools
Topic: Outdated web content?
Replies: 3
Views: 351

Outdated web content?

:)
by TrackerSupp-Daniel
Mon Jan 04, 2021 8:53 pm
Forum: PDF-XChange Editor
Topic: Strange behaviour of PDFXPrinter and not removing unused font (subset)
Replies: 5
Views: 222

Re: Strange behaviour of PDFXPrinter and not removing unused font (subset)

Hi, Christian Flatscher I have replied to your email, but wanted to followup here publicly. Beyond the issues which I believe are caused by MS word (detailed in my email), The main issue of unembedding is something which I have created a new ticket for specifically. RT#5413: Bug: Save as optimized, ...
by TrackerSupp-Daniel
Mon Jan 04, 2021 6:35 pm
Forum: PDF-Tools
Topic: Outdated web content?
Replies: 3
Views: 351

Re: Outdated web content?

Hi, Peter2 These are simply links to our feature highlights videos on YouTube, PDF-Tools has not seen any major changes which a video would help to explain, so it has not been featured since build 337. The Editor and PDF-XChange PRO likewise have mostly been bugfixing, and minor individual feature u...
by TrackerSupp-Daniel
Mon Jan 04, 2021 6:18 pm
Forum: PDF-XChange Editor
Topic: Hotkey to toggle custom toolbars?
Replies: 5
Views: 194

Re: Hotkey to toggle custom toolbars?

Hi, southby89 Unfortuantely no, we do not currently offer hotkeys for toggling custom toolbars, for that matter, I do not believe we have hotkeys for toggling our default toolbars even. I will mention this to the Dev team and see what they think on the matter. Though I cannot make any promises for i...
by TrackerSupp-Daniel
Mon Jan 04, 2021 6:07 pm
Forum: PDF-XChange Editor
Topic: Suppress Portfolio cover sheet
Replies: 3
Views: 208

Re: Suppress Portfolio cover sheet

Hi, quickdraw We are considering suppression of cover sheets, and what could be done, but I cannot make any promises for it just yet. As for deleting the cover sheets in a portfolio, I am afraid that is likely impossible. A PDF file should always have at least 1 page, and while a portfolio is specia...
by TrackerSupp-Daniel
Mon Jan 04, 2021 5:47 pm
Forum: PDF-XChange Editor
Topic: Stop copy & past text (text box) from incerting fill color
Replies: 1
Views: 116

Re: Stop copy & past text (text box) from incerting fill color

Hi, 8fjrode3 This would depend on how you are pasting, but as you said text box, I will assume the content is being pasted as a "comment". In this case, follow the steps here to set the "default style" for comments, ensure you are doing so with the "Text box" tool specifically: https://www.tracker-s...
by TrackerSupp-Daniel
Mon Jan 04, 2021 5:43 pm
Forum: PDF-XChange Editor
Topic: Simple issue with editing text
Replies: 1
Views: 122

Re: Simple issue with editing text

Hi, lundsveien_publications When resizing text, the content will be stretched as if it were an image while you are not editing the text directly. If you wish to do this you should use the "Edit > text" tool, and double click to begin editing the text. Then, while you are still editing the text, resi...
by TrackerSupp-Daniel
Thu Dec 31, 2020 7:15 pm
Forum: PDF-XChange Editor
Topic: Word (DOC) to PDF conversion - "bookmark" (same document) hyperlinks SOLVED
Replies: 5
Views: 227

Re: Word (DOC) to PDF conversion - "bookmark" (same document) hyperlinks SOLVED

Hi, zarkogajic

thank you for the feedback, I will mention this to the Dev team and see what they think on the matter.

Kind regards,
by TrackerSupp-Daniel
Thu Dec 31, 2020 7:10 pm
Forum: PDF-XChange Editor
Topic: Icons below menu
Replies: 1
Views: 100

Re: Icons below menu

Hi, dxcarnadi

This happens by double clicking on any tab title, or by using the "arrow/pin" button on the far right of the ribbon toobar. The easiest way to resolve this is to double click on the name of whichever tab the mouse is closest to.

Kind regards,
by TrackerSupp-Daniel
Thu Dec 31, 2020 7:08 pm
Forum: PDF-XChange Editor
Topic: Comment Boxes: Format Text - Indent First Line Redux SOLVED
Replies: 8
Views: 244

Re: Comment Boxes: Format Text - Indent First Line Redux SOLVED

Hi, brody-xr3 I cannot speak for what exactly happened, but if resetting the settings worked, it was likely an issue related to something that changed recently conflicting. If you can find out how to reliably reproduce the issue, we can investigate further. As for your existing highlights. If you ha...
by TrackerSupp-Daniel
Thu Dec 31, 2020 6:42 pm
Forum: PDF-XChange Editor
Topic: Hebrew OCR in PDF Exchange
Replies: 1
Views: 85

Re: Hebrew OCR in PDF Exchange

Hi, ashaffren The language pack you are seeing is likely for the older "default" OCR engine, and if you recently installed, or have a license for the enhanced OCR, you would have the new Enhanced OCR engine enabled. As these are entirely different engines, they have completely separate language file...
by TrackerSupp-Daniel
Thu Dec 31, 2020 6:37 pm
Forum: PDF-XChange Editor
Topic: Printing Office Document as PDF in Same Location as Source File
Replies: 1
Views: 145

Re: Printing Office Document as PDF in Same Location as Source File

Hi, Unfortunately most applications, including Word, do not provide the original file path when printing, as it is not something that a physical printer would ever need to know. As such our printer does not have a method of handling that when called this way. As you have the Standard printer install...
by TrackerSupp-Daniel
Thu Dec 31, 2020 6:33 pm
Forum: PDF-XChange Editor
Topic: Copy text of multiple line SOLVED
Replies: 3
Views: 195

Re: Copy text of multiple line SOLVED

Hi, Jack_Emory

That would be rather unusual handling, and only useful for a very specific use case. I am afraid that I cannot see this changing unless we see much larger demand for such a function.

Kind regards,
by TrackerSupp-Daniel
Thu Dec 31, 2020 6:24 pm
Forum: PDF-XChange Editor
Topic: Animated GIF when PowerPoint(PPTX) saved as PDF?
Replies: 3
Views: 178

Re: Animated GIF when PowerPoint(PPTX) saved as PDF?

Hi, Ramesh

We currently support u3d and PRC models. You can find the "Add 3D" tool on the Comment tab:
image.png
I hope this helps!

Kind regards,
by TrackerSupp-Daniel
Thu Dec 31, 2020 6:21 pm
Forum: PDF-XChange Editor
Topic: PDF Preview in WIndows explorer - option to have text selection tool by default instead of hand tool ?
Replies: 7
Views: 265

Re: PDF Preview in WIndows explorer - option to have text selection tool by default instead of hand tool ?

Hi, cabinet de psychiatrie I have proposed the idea to our Dev team, but cannot promise it will be implemented. As for an alternative, unfortunately no, there are no registry hacks or anything of the like that those of us at the office know of currently. I will check again with the rest of the team ...