Search found 2465 matches

by TrackerSupp-Daniel
Wed Oct 16, 2019 10:07 pm
Forum: PDF-XChange Editor
Topic: Issue with data field name export (fdf)
Replies: 1
Views: 17

Re: Issue with data field name export (fdf)

Hello MrZebulon, Thank you for the report, I have managed to reproduce this, and created a formal bug report to track the Dev team's progress in resolving it: RT#4950: Import/export of form data is incorrect for fields with a "." present in their name I cannot provide any guarantees on a timeline fo...
by TrackerSupp-Daniel
Wed Oct 16, 2019 6:48 pm
Forum: PDF-XChange Editor
Topic: to move selected text to another place in the same page
Replies: 1
Views: 11

Re: to move selected text to another place in the same page

Hello Adiva, This kind of function would depend on the content type that the text is. Could I ask you to please send us a copy of the document so that I can provide appropriate instructions? If the document contains sensitive data, please send it to us via email instead <support@tracker-software.com...
by TrackerSupp-Daniel
Wed Oct 16, 2019 5:06 pm
Forum: PDF-XChange Editor
Topic: set "Split View" as default
Replies: 15
Views: 221

Re: set "Split View" as default

Hello David, Arnold, Thank you for the extended discussion, I meant to post when I updated the ticket last at your earlier suggestion David, but I seem to have missed doing so, my apologies. As there are a few avenues we could take for this, I have included all the discussed options in the ticket, s...
by TrackerSupp-Daniel
Wed Oct 16, 2019 4:09 pm
Forum: PDF-XChange Editor
Topic: Dealing with Layers...
Replies: 13
Views: 487

Re: Dealing with Layers...

Hello David, It seems I was mistaken in my previous post, my colleagues just pointed out to me that we recently allowed moving between layers for comments specifically (base content cannot be handled this way yet though). To do this, select any comment (or group of comments) in a document with layer...
by TrackerSupp-Daniel
Tue Oct 15, 2019 8:53 pm
Forum: PDF-XChange Editor
Topic: Redaction Color
Replies: 5
Views: 59

Re: Redaction Color

Glad to hear the issue is resolved! Indeed black is the default for redaction, do note that setting the option to "white" will place a white rectangle in the location the redaction happened, so if you wish to keep "extraneous content" (and thus file size) to a minimum, "none" is a better option. Kin...
by TrackerSupp-Daniel
Tue Oct 15, 2019 7:54 pm
Forum: PDF-XChange Editor
Topic: Dealing with Layers...
Replies: 13
Views: 487

Re: Dealing with Layers...

Hello David, Unfortunately, at the moment it is not possible to move or copy comments between layers, it is only possible to create new layers which include the currently selected comments. Indeed the feature has tremendous potential, but it is still early in its lifetime, and unlike some functions ...
by TrackerSupp-Daniel
Tue Oct 15, 2019 6:42 pm
Forum: PDF-XChange Editor
Topic: Two Page View in Full-Screen mode & 'show cover page' setting
Replies: 1
Views: 16

Re: Two Page View in Full-Screen mode & 'show cover page' setting

Hello vethrun, Thank you for the suggestion, currently we have not implemented this as a function yet, so it would be a feature request, not a bug. As such, I have created the following ticket for you: RT#4946: FR: Fullscreen Cover page option I cannot provide any guarantees for implementation or ti...
by TrackerSupp-Daniel
Tue Oct 15, 2019 5:28 pm
Forum: PDF-XChange Editor
Topic: Changes in V8 to the measure feature? Number not movable any more? SOLVED
Replies: 9
Views: 118

Re: Changes in V8 to the measure feature? Number not movable any more? SOLVED

Hello Jotes, Thank you for the explanations there. Regarding point 6, Unfortunately I do not believe that this is something we will be offering anytime in the near future. We are, first and foremost, a PDF editing software, while we do want to be as robust as possible, there are some points where we...
by TrackerSupp-Daniel
Sat Oct 12, 2019 12:21 am
Forum: PDF-XChange Editor
Topic: Changes in V8 to the measure feature? Number not movable any more? SOLVED
Replies: 9
Views: 118

Re: Changes in V8 to the measure feature? Number not movable any more? SOLVED

Hello Jotess, I will also keep my replied numbered here for organization: 1. See number 5. 2. Hopefully, we can see it in the near future, but currently I am unsure how long it will be in development for. 3. A) I am unsure if it is possible to have the measurement display 1.00, as the length must be...
by TrackerSupp-Daniel
Fri Oct 11, 2019 10:17 pm
Forum: PDF-XChange Editor
Topic: 'Magnification' Setting Is Missing From 'Initial View' Dialog Box
Replies: 5
Views: 43

Re: 'Magnification' Setting Is Missing From 'Initial View' Dialog Box

In that case, you would want to look in the "open action" section, just below the initial layout: image.png Note that this option, being document specific, must be set on a per document basis. Beyond that, it is entirely dependant on the application that is opening it to respect this setting. some a...
by TrackerSupp-Daniel
Fri Oct 11, 2019 6:42 pm
Forum: PDF-XChange Editor
Topic: 'Magnification' Setting Is Missing From 'Initial View' Dialog Box
Replies: 5
Views: 43

Re: 'Magnification' Setting Is Missing From 'Initial View' Dialog Box

Hello End User,

The function you are looking for is "default page zoom":
image.png
I hope this helps!
by TrackerSupp-Daniel
Fri Oct 11, 2019 6:40 pm
Forum: Office2PDF & MS Office Addin
Topic: only english language
Replies: 16
Views: 3517

Re: only english language

Hello Peter, This is an issue we are currently aware of, running the .bat file contained within this Zip folder, then restarting the system should help to alleviate the issue: office32_lags_fix.zip Please let me know if this does not help. Beyond that, we will be applying this fix in the next build ...
by TrackerSupp-Daniel
Fri Oct 11, 2019 6:35 pm
Forum: PDF-Tools
Topic: Use PDF-tools to Search and replace a character in booksmark SOLVED
Replies: 3
Views: 1390

Re: Use PDF-tools to Search and replace a character in booksmark SOLVED

Hello Paulo,

Unfortunately we have not yet implemented this. Although there is now a work item associated to the ticket, so it seems that request was not rejected!

Kind regards,
by TrackerSupp-Daniel
Fri Oct 11, 2019 6:04 pm
Forum: PDF-XChange Editor
Topic: Changes in V8 to the measure feature? Number not movable any more? SOLVED
Replies: 9
Views: 118

Re: Changes in V8 to the measure feature? Number not movable any more? SOLVED

Hello Jotess, The measurement tools, being comments, should respect the "default settings" you have selected when using the "make current properties default" button on the format tab, after placing the first annotation. image.png Regarding reordering custom scales, unfortunately we currently do not ...
by TrackerSupp-Daniel
Thu Oct 10, 2019 9:04 pm
Forum: PDF-Tools SDK (DLL Libraries Only) - Clarion For Windows Developers Only Please
Topic: Complex scripts like Arabic not rendered correctly
Replies: 3
Views: 25

Re: Complex scripts like Arabic not rendered correctly

Hello Unubar, My apologies, I should have noticed the forum this was in before replying initially. Unfortunately we have had to end support for clarion as of 2016, and no longer sell our products involving it. This is simply due to the fact that we do not have anyone left in house who is familiar wi...
by TrackerSupp-Daniel
Thu Oct 10, 2019 8:47 pm
Forum: PDF-XChange Editor
Topic: Error View 1bit images
Replies: 11
Views: 59

Re: Error View 1bit images

Thanks for the suggestion Willy!

Glad to hear that worked Seniorandre!

Both you you, have an excellent day :)
by TrackerSupp-Daniel
Thu Oct 10, 2019 6:44 pm
Forum: PDF-XChange Editor
Topic: Editor Cannot open files form Outlook
Replies: 1
Views: 23

Re: Editor Cannot open files form Outlook

Hello Jesse, If the issue occurs on double clicking an attachment within outlook the issue would not be caused by out outlook addin, so I have moved your post to a new thread. This issue sometimes occurs when outlook either has not yet finished downloading an attachment, or when outlooks settings pr...
by TrackerSupp-Daniel
Thu Oct 10, 2019 6:34 pm
Forum: PDF-Tools SDK (DLL Libraries Only) - Clarion For Windows Developers Only Please
Topic: Complex scripts like Arabic not rendered correctly
Replies: 3
Views: 25

Re: Complex scripts like Arabic not rendered correctly

Hello Unubar, May I ask what application you are printing this from? oftentimes issues like this are caused by the application sending us the print information, and we cannot do much to address it. If the application initiating the print job is a PDF viewing/editing application, such as our Editor o...
by TrackerSupp-Daniel
Thu Oct 10, 2019 6:10 pm
Forum: PDF-XChange Editor
Topic: Error View 1bit images
Replies: 11
Views: 59

Re: Error View 1bit images

Hello Seniorandre,

Could I ask you to please send us a screenshot of what you are seeing when you open the files?

Kind regards,
by TrackerSupp-Daniel
Thu Oct 10, 2019 4:55 pm
Forum: PDF-XChange Editor
Topic: Error View 1bit images
Replies: 11
Views: 59

Re: Error View 1bit images

Hello Seniorandre, If you cannot find the cause, but are able to reproduce this reliably, it could be an issue with some of our files being installed incorrectly. In these cases it is advised to completely uninstall the current version, and then run the appropriate installer for the desired product ...
by TrackerSupp-Daniel
Wed Oct 09, 2019 6:05 pm
Forum: PDF-XChange Editor
Topic: Always to next page in Fullscreen
Replies: 5
Views: 47

Re: Always to next page in Fullscreen

Hello Ansali,

Thank you for the report, If it does come back, please do let us know as soon as you can. I will try to reproduce this myself here for a while as well, just in case.

Kind regards,
by TrackerSupp-Daniel
Wed Oct 09, 2019 5:09 pm
Forum: PDF-XChange Editor
Topic: Scan Image Insertion Options
Replies: 9
Views: 103

Re: Scan Image Insertion Options

Hi Arnold, Thank you for the settings, it seems to be related to the scanner DPI settings, at 400dpi we were finally able to reproduce this, and I have created a ticket for the issue here: RT#4937: Scanning with OCR enabled does not work As usual, I cannot offer a timeline for this yet. Kind regards,
by TrackerSupp-Daniel
Wed Oct 09, 2019 4:30 pm
Forum: PDF-XChange Editor
Topic: logical page numbers
Replies: 41
Views: 2122

Re: logical page numbers

Hello Timur,

Unfortunately, when a document is locked, we are limited in the actions available, so this would indeed not be possible.

Kind regards,
by TrackerSupp-Daniel
Wed Oct 09, 2019 4:02 pm
Forum: PDF-XChange Viewer (End Users)
Topic: BUG Copy/Paste Text
Replies: 1
Views: 30

Re: BUG Copy/Paste Text

Hello Doudz, Thank you for the report, Unfortunately the Viewer has been discontinued a few years ago and is no longer receiving any feature updates or bugfixes (beyond critical security patches). could I ask you to try using its successor, the PDF-XChange Editor (Version 8.0.333.0), and tell me if ...
by TrackerSupp-Daniel
Wed Oct 09, 2019 12:20 am
Forum: PDF-XChange Editor
Topic: Permanently Disable Line Weight
Replies: 3
Views: 48

Re: Permanently Disable Line Weight

Hello lamensterms, Unfortunately this is not possible, "Thin lines mode" (toggled with Ctrl+5) is purely a display mode, and does not assign a reduced or consistent thickness to lines in the document, for that matter it does not even make changes to a document. It simply forces the current applicati...
by TrackerSupp-Daniel
Tue Oct 08, 2019 8:24 pm
Forum: PDF-XChange Editor
Topic: Scan Image Insertion Options
Replies: 9
Views: 103

Re: Scan Image Insertion Options

Hello Arnold,

Thank you for the sample files. We tested this locally and were not able to reproduce it with the default settings. Could I ask you to please send us screenshots of all your scan and image insertion settings?

Kind regards,
by TrackerSupp-Daniel
Tue Oct 08, 2019 5:31 pm
Forum: PDF-XChange Editor
Topic: set "Split View" as default
Replies: 15
Views: 221

Re: set "Split View" as default

Hello David,

That is an excellent point, I would assume that the Developers would include the option in settings exports without me saying it, but just incase I have added a note of that to the ticket.

All the best!
by TrackerSupp-Daniel
Tue Oct 08, 2019 5:21 pm
Forum: PDF-XChange Editor
Topic: Update Chk Error - How to Update
Replies: 3
Views: 38

Re: Update Chk Error - How to Update

Hello Craig526, If you have experienced issues running the updater in the past, it is recommended to completely uninstall the current version, and verify that there are no remnants in our default install locations, then run the latest installer with a "complete" installation. First, please uninstall...
by TrackerSupp-Daniel
Tue Oct 08, 2019 4:24 pm
Forum: PDF-XChange Editor
Topic: Converting PDFs to Excel
Replies: 3
Views: 71

Re: Converting PDFs to Excel

Sorry to hear that option didn't help much. Unfortunately I cannot offer any other options for the time being, and we will need to wait for future updates to improve the conversion results. As for redaction, that would be because the redaction tool can select text directly, if you hold Ctrl you will...
by TrackerSupp-Daniel
Mon Oct 07, 2019 11:59 pm
Forum: PDF-XChange Editor
Topic: Converting PDFs to Excel
Replies: 3
Views: 71

Re: Converting PDFs to Excel

Hello Petepuma01, Thank you for the report, Currently the Editor does not have any options to setup multiple pages to a single sheet. We have discussed the function internally in the past, and are looking at implementing it in the future, but I cannot give any guarantees at the moment. As for the ov...
by TrackerSupp-Daniel
Mon Oct 07, 2019 11:28 pm
Forum: PDF-XChange Editor
Topic: set "Split View" as default
Replies: 15
Views: 221

Re: set "Split View" as default

Hello David, Unfortunately it is not currently possible to set split view as a default for a document, or for the application. I have created the feature request: RT#4934: Spit view "default" option As usual, I cannot promise its implementation, but you can ask any member of our support team for a s...
by TrackerSupp-Daniel
Fri Oct 04, 2019 10:33 pm
Forum: PDF-XChange Editor
Topic: Properties pane
Replies: 46
Views: 2033

Re: Properties pane

Thank you for the offer, We will let you know if it comes to that. :D
by TrackerSupp-Daniel
Fri Oct 04, 2019 7:28 pm
Forum: PDF-XChange Editor
Topic: Renaming a PDF file while viewing it
Replies: 28
Views: 1266

Re: Renaming a PDF file while viewing it

Hello Cornelia, The rename function only works in certain context, if the file is locked, or located on a remote resource it will sometimes not be possible to rename, and that would be why it Is greyed out. If you remove any security on the document, and ensure it is located on your local machine (s...
by TrackerSupp-Daniel
Fri Oct 04, 2019 7:18 pm
Forum: PDF-XChange Editor
Topic: Flatten Comments doesn't work for me SOLVED
Replies: 7
Views: 69

Re: Flatten Comments doesn't work for me SOLVED

Hi OVG, That is a common misconception. Flattening converts the comments into "base content". If you wish to make all content non editable, the simplest method is to apply document security. An alternative is to print the document to our standard printer, and enable the "print as image" function. co...
by TrackerSupp-Daniel
Fri Oct 04, 2019 7:08 pm
Forum: PDF-XChange Editor
Topic: Flatten Comments doesn't work for me SOLVED
Replies: 7
Views: 69

Re: Flatten Comments doesn't work for me SOLVED

Hello OVG,

These files seem to be correct. The flattened version is indeed flattened, and can only be edited with the "Edit content" tools, with the "select comments" tool having no control over ay aspect of them.

Are you expecting different?
by TrackerSupp-Daniel
Fri Oct 04, 2019 6:37 pm
Forum: Editor plugins
Topic: Incompatibility with Internet Explorer
Replies: 1
Views: 44

Re: Incompatibility with Internet Explorer

Hello K.Cruz, In order to make use of our application plugin and IE addins, Protected mode must indeed be disabled, This is because protected mode prevents many of the functions that our application requires to run. If you do not wish to disable protected mode, you will not be able to view PDF docum...
by TrackerSupp-Daniel
Fri Oct 04, 2019 6:33 pm
Forum: PDF-XChange Editor
Topic: Flatten Comments doesn't work for me SOLVED
Replies: 7
Views: 69

Re: Flatten Comments doesn't work for me SOLVED

Hello OVG, Which settings do you have selected in the "Flatten comments" section? Also, what tool are you using to edit these comments? flatten comments should convert most comments into base content, so if you are using the "Edit > content" tool, it would be expected to work in most cases. If you c...
by TrackerSupp-Daniel
Fri Oct 04, 2019 6:30 pm
Forum: PDF-XChange Editor
Topic: Minor Font Format Change Causing Paragraph Justification Woes
Replies: 45
Views: 828

Re: Minor Font Format Change Causing Paragraph Justification Woes

Hello all, @Stephen I am glad to hear you found a possible workaround, If you could share the file you are working with, I can take some time to dig into it, as I did with mark's files earlier, and see what specific item in that line could be the cause. It is entirely possible that a single letter h...
by TrackerSupp-Daniel
Fri Oct 04, 2019 12:10 am
Forum: PDF-XChange Editor SDK
Topic: Customize manage history and recent max number of item
Replies: 8
Views: 72

Re: Customize customize manage history and recent max number of item

Hello Audros,
As this seems to be SDK related, not End user related, I have moved your post into the Developer forums, so that our developers will see it.

Kind regards,
by TrackerSupp-Daniel
Thu Oct 03, 2019 11:41 pm
Forum: PDF-XChange Viewer (End Users)
Topic: PDF Viewer Pro not working even though registration number is input
Replies: 1
Views: 41

Re: PDF Viewer Pro not working even though registration number is input

Hello Judgeredd, It sounds like you have a license key for an version older than the oldest we still have available on the website, which may be why you are experiencing issues activating the program. Your license must match the version installed, once maintenance expires while the key will still ke...
by TrackerSupp-Daniel
Thu Oct 03, 2019 9:50 pm
Forum: PDF-XChange Print Drivers
Topic: Add pdf exchange virtual printer
Replies: 3
Views: 43

Re: Add pdf exchange virtual printer

Hello Johnvorsten, Provided that the "PDFSaver.exe" file is still located in the install folder, you can follow the steps here to "re-install" the driver without performing an actual installation. https://www.tracker-software.com/knowledgebase/315-How-do-I-install-multiple-copies-of-PDF-XChange-Stan...
by TrackerSupp-Daniel
Thu Oct 03, 2019 7:59 pm
Forum: PDF-XChange Editor
Topic: Minor Font Format Change Causing Paragraph Justification Woes
Replies: 45
Views: 828

Re: Minor Font Format Change Causing Paragraph Justification Woes

Hello Mark,

I see there, Somehow I missed the second "T" in the links you provided earlier, my apologies.
Unfortunately, as these are not functions in our own UI, I cannot offer any wisdom on their use. Trial and error would be my advice in that regard.

All the best,
by TrackerSupp-Daniel
Thu Oct 03, 2019 6:04 pm
Forum: PDF-XChange Editor
Topic: Dealing with Layers...
Replies: 13
Views: 487

Re: Dealing with Layers...

Hello Eric, Unfortunately the ability to manipulate layers was introduced in build 327.0, so while build 326.0 may be able to display existing layers, you will not be able to manually show/hide or change any settings related to them in that version. As Dimitar said earlier, in order to make full use...
by TrackerSupp-Daniel
Thu Oct 03, 2019 4:56 pm
Forum: PDF-XChange Editor
Topic: Minor Font Format Change Causing Paragraph Justification Woes
Replies: 45
Views: 828

Re: Minor Font Format Change Causing Paragraph Justification Woes

Hello Mark and Stephen, The issue seems to come down to fonts if I read this thread correctly? Depending on the document at hand, but generally speaking yes, the issue is often related to incorrect font formatting being used by some applications during document assembly. Oftentimes we can work aroun...
by TrackerSupp-Daniel
Wed Oct 02, 2019 11:47 pm
Forum: PDF-XChange Editor
Topic: Default to Show Cover Page whether file opened in Single or Two Page view
Replies: 3
Views: 46

Re: Default to Show Cover Page whether file opened in Single or Two Page view

Hello Gopher, Thank you for the screenshots of you UI, if this function is not being remembered, that is likely because you are using an older version. I am unsure exactly which version is running, but it is certainly from before our V7 release. As such, I cannot say if this is a bug, or if remember...