Search found 2693 matches

by TrackerSupp-Daniel
Fri Dec 13, 2019 11:17 pm
Forum: PDF-XChange Editor
Topic: help: issues with converting graphic pdf to ebook
Replies: 4
Views: 51

Re: help: issues with converting graphic pdf to ebook

Hello Gorlash, If you are ending up with a number of fragments because of scanner shine through, you could try running OCR in "low accuracy" mode. Regarding these .docx files we are generating that no word processor can read, could you please send me one of these, and the original PDF document befor...
by TrackerSupp-Daniel
Fri Dec 13, 2019 6:02 pm
Forum: PDF-XChange Editor
Topic: Take a photo
Replies: 4
Views: 54

Re: Take a photo

Hello Jmecalux, I have some much better than expected news! It seems that this is an old feature we were considering, and at the time found some issues with its implementation, and thus scrapped the idea. I have been given permission to reopen that as a new feature request for you. I have also recei...
by TrackerSupp-Daniel
Fri Dec 13, 2019 5:27 pm
Forum: PDF-XChange Editor
Topic: Take a photo
Replies: 4
Views: 54

Re: Take a photo

Hello Jmecalux, I believe Paul was suggesting one of our SDK products , not JavaScript, as JS is very limited in its external file access, let alone external devices. We are still waiting for confirmation from our dev team on if there is even a possibility that this could be done in the first place,...
by TrackerSupp-Daniel
Thu Dec 12, 2019 11:52 pm
Forum: PDF-XChange Editor
Topic: Is there a way to clear custom dim scale list on one swoop?
Replies: 3
Views: 17

Re: Is there a way to clear custom dim scale list on one swoop?

Hello Lev, Thank you for the suggestion, I have created a formal Feature request ticket to improve this function with all of your suggestions in it. #5036: FR: Measurement scale improvements As you know, I cannot provide any guarantees of implementation or timelines, but you can ask any member of ou...
by TrackerSupp-Daniel
Thu Dec 12, 2019 10:08 pm
Forum: PDF-XChange Editor
Topic: Is there a way to clear custom dim scale list on one swoop?
Replies: 3
Views: 17

Re: Is there a way to clear custom dim scale list on one swoop?

Hello Hunam, We do not offer a bulk "delete" function within the Editor for removing these presets without affecting anything else. That said, you can remove multiple items at once if necessary from your registry. Note that you should always be very careful when editing your registry as deleting the...
by TrackerSupp-Daniel
Thu Dec 12, 2019 6:24 pm
Forum: PDF-XChange Editor
Topic: Duplicate a form
Replies: 5
Views: 41

Re: Duplicate a form

Hello Thunder57, If you are wanting to duplicate a page in the document you can use the "insert pages" function, select the current document for use, and set form fields to "copy with rename" to accomplish this. image.png I will be passing a feature request to add these customization options to the ...
by TrackerSupp-Daniel
Thu Dec 12, 2019 12:28 am
Forum: PDF-XChange Editor
Topic: Ribbon scale with combination of 4k and lower res. monitors SOLVED
Replies: 3
Views: 22

Re: Ribbon scale with combination of 4k and lower res. monitors SOLVED

Hello Alex_G,

You should find that the "system scale" option available in our preferences helps, Please try enabling this options and then restarting the Editor:
image.png
I hope this helps!
by TrackerSupp-Daniel
Wed Dec 11, 2019 10:08 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 19
Views: 218

Re: Perimeter lines popping in and out of existence!

Hello MJN, I see the "off page" duplicates in your video, but was not able to reproduce it with the sample document you sent to me, this is certainly an incorrect handling, and as soon as I can reproduce it, I will pass it up the chain. Regarding the request for split pages to have a "delete comment...
by TrackerSupp-Daniel
Wed Dec 11, 2019 8:02 pm
Forum: PDF-XChange Editor
Topic: Issue while S/Mime signing of documents
Replies: 10
Views: 240

Re: Issue while S/Mime signing of documents

Hello pdfcoder, Thank you for confirming that, I will see if we can get an 1803 VM up and running for testing here. Regarding downloading previous versions of our software, this is certainly possible, you can find the link on our downloads page beside the relevant product: image.png Note that we DO ...
by TrackerSupp-Daniel
Wed Dec 11, 2019 7:09 pm
Forum: PDF-XChange Editor
Topic: Mapped Network Drive
Replies: 3
Views: 30

Re: Mapped Network Drive

Hello thudd,
Glad to hear it is working now. If the issue does come back and you are able to reproduce it, could you please let us know.

Kind regards,
by TrackerSupp-Daniel
Wed Dec 11, 2019 6:34 pm
Forum: PDF-XChange Editor
Topic: Issue while S/Mime signing of documents
Replies: 10
Views: 240

Re: Issue while S/Mime signing of documents

Hello Chris, Sorry for the delay, In an effort to confirm that a previous version handled this differently so that I could show an example to the Dev team, I was unable to see verification of this timestamp going multiple years back in our software (from now back through build 316.1) in the current ...
by TrackerSupp-Daniel
Wed Dec 11, 2019 5:57 pm
Forum: Editor plugins
Topic: Failure in MS Outlook by convert to pdf portfolio
Replies: 5
Views: 733

Re: Failure in MS Outlook by convert to pdf portfolio

Hello MarioCalcagnini,

This issue has been confirmed resolved since the release of build 334.0, if you have not already, please try updating the software and testing once again. If the issue persists, please let us know.

Kind regards,
by TrackerSupp-Daniel
Wed Dec 11, 2019 5:51 pm
Forum: PDF-XChange Translators
Topic: Portuguese Brazilian (pt-BR) Translation
Replies: 48
Views: 9813

Re: Portuguese Brazilian (pt-BR) Translation

Hello Helio!

Thank you for these files, I have forwarded them to the team, and these will be available with the official release of the build.

Have an excellent day!
by TrackerSupp-Daniel
Wed Dec 11, 2019 5:26 pm
Forum: PDF-XChange Editor
Topic: Mapped Network Drive
Replies: 3
Views: 30

Re: Mapped Network Drive

Hello thudd, The Editor should be able to interact with mapped drives, though we have seen some issues with this in previous builds, can you confirm that you are currently running Version 8 build 334.0 (by clicking help > about), If not please update the software first, and let me know if the issue ...
by TrackerSupp-Daniel
Wed Dec 11, 2019 1:30 am
Forum: PDF-XChange Editor
Topic: Issue while S/Mime signing of documents
Replies: 10
Views: 240

Re: Issue while S/Mime signing of documents

Hello pdfcoder, Thank you for the screenshot and further details, the odd part in all of this is that unlike Adobe and some of our competitors, we actually use the cert manager built into windows to view the certificate chain and locate its root certificate. We are unsure why exactly, but Windows it...
by TrackerSupp-Daniel
Wed Dec 11, 2019 1:11 am
Forum: PDF-XChange Translators
Topic: Translation strings for V8.0.335 now available!
Replies: 0
Views: 20

Translation strings for V8.0.335 now available!

Hello Translators, The new translation tool with the latest data files for the upcoming 8.0.335 build of our products available for download here: https://www.tracker-software.com/pdfxeditorlocalizer301.zip Note that there are now a total of 28 language file to be translated, please include all file...
by TrackerSupp-Daniel
Tue Dec 10, 2019 10:07 pm
Forum: PDF-XChange Editor
Topic: help: issues with converting graphic pdf to ebook
Replies: 4
Views: 51

Re: help: issues with converting graphic pdf to ebook

Hello Gorlash, PDF, unlike docx or epub formats, is coordinate based, not flow based. This causes a number of issues when attempting to quickly convert from one to the other. My advice for you is that instead of trying to convert from PDF to epub, you export the document as a Word or txt file instea...
by TrackerSupp-Daniel
Tue Dec 10, 2019 9:32 pm
Forum: PDF-XChange Editor
Topic: Italic font style lost when re-edit same text after saving file
Replies: 7
Views: 259

Re: Italic font style lost when re-edit same text after saving file

Hello Balmydrizzle, From what I can see in the document, many lines of text have their own different "paragraph settings", which you can find while editing text by pressing Ctrl+H. The settings in that window will reflect the settings for the character nearest, or if you have a large segment of text...
by TrackerSupp-Daniel
Tue Dec 10, 2019 7:38 pm
Forum: PDF-XChange Editor
Topic: text in rectangle tool
Replies: 3
Views: 25

Re: text in rectangle tool

:D
by TrackerSupp-Daniel
Tue Dec 10, 2019 7:03 pm
Forum: PDF-XChange Editor
Topic: text in rectangle tool
Replies: 3
Views: 25

Re: text in rectangle tool

Hello xuorel,

It is not possible specifically with the Rectangle tool, but we offer a similar tool which is specifically designed for this, the "text box" tool, which is also available on the Comment tab:
image.png
I hope this helps!
by TrackerSupp-Daniel
Tue Dec 10, 2019 6:55 pm
Forum: PDF-XChange Editor
Topic: Optimizing PDF bigger than 150 Pages takes hours
Replies: 11
Views: 477

Re: Optimizing PDF bigger than 150 Pages takes hours

Hello Pesce, Thank you for reaching out to us, we have made some changes in build 334 which aimed to address this, I am just running a test on your 996 page document, and it has completed processing in the time it has taken me to write this (around 1 minute) and is now just finishing up the save pro...
by TrackerSupp-Daniel
Tue Dec 10, 2019 6:32 pm
Forum: Touchscreen Devices
Topic: A Suggested Mode for Tablet Users
Replies: 15
Views: 489

Re: A Suggested Mode for Tablet Users

Hello RLM, You should be able to change the tool in use for your stylus, by selecting a new tool with the stylus itself. Is this not working for you? Regarding highlights, might I ask what editing you refer to? when you select an existing comment, we offer numerous formatting options to be edited, t...
by TrackerSupp-Daniel
Tue Dec 10, 2019 6:26 pm
Forum: PDF-XChange Editor
Topic: Black Bar in Outlook
Replies: 1
Views: 24

Re: Black Bar in Outlook

Hello Tuttema, I am afraid that I have never seen or heard of this issue before. Are you certain that this only happens with our software, and no others are affected? From the description this sounds like it would be an issue with Outlook, but I am curious to know how you reproduce it. Also, can you...
by TrackerSupp-Daniel
Mon Dec 09, 2019 9:44 pm
Forum: PDF-XChange Editor
Topic: Comments + panel
Replies: 3
Views: 42

Re: Comments + panel

:D
by TrackerSupp-Daniel
Mon Dec 09, 2019 8:46 pm
Forum: PDF-XChange Editor
Topic: Comments + panel
Replies: 3
Views: 42

Re: Comments + panel

Hello 1976kjell, Thank you for the post and problem description. I believe that these issues are caused by adding comments in an older build, and looking at your screenshot I can see that you are not currently running Version 8 of our software. Could I ask you to update the application ()via help > ...
by TrackerSupp-Daniel
Mon Dec 09, 2019 7:52 pm
Forum: PDF-XChange Editor
Topic: PDF Xchange missing data when opening PDF's
Replies: 5
Views: 72

Re: PDF Xchange missing data when opening PDF's

Hello Brians1 Let me know if the reinstall helps at all, Hopefully it will, but if not we will need a copy of at least one offending document and a brief description of the process a user would go through (with a rough timeline as I assume this is not an "immediately reproducible" issue) to investig...
by TrackerSupp-Daniel
Mon Dec 09, 2019 7:42 pm
Forum: PDF-XChange Editor
Topic: PDF Xchange missing data when opening PDF's
Replies: 5
Views: 72

Re: PDF Xchange missing data when opening PDF's

Hello Brains1, This seems to be a few different issues at once form what you have described. If the total number of pages is changing, most likely the users are running an older version of our software, and these PDF document are in Adobes proprietary "XFA" format, which causes numerous issues when ...
by TrackerSupp-Daniel
Mon Dec 09, 2019 6:55 pm
Forum: PDF-XChange Editor
Topic: Italic font style lost when re-edit same text after saving file
Replies: 7
Views: 259

Re: Italic font style lost when re-edit same text after saving file

Hello Balmydrizzle, Thank you for returning, we did see your email, and replied to it just shortly after it arrived, this is what my colleague wrote in that email: we have investigated this and determined that indeed Adobe do handle this italic issue in their Pro product, so we have decided we shoul...
by TrackerSupp-Daniel
Mon Dec 09, 2019 6:10 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 19
Views: 218

Re: Perimeter lines popping in and out of existence!

Hello MJN, Thank you for emailing the document, I have managed to reproduce this here as well, and after some digging I found that it seems to be working as intended. When a comment is "split", we cannot change the comment itself to reflect the new split, instead we duplicate it and apply it to any ...
by TrackerSupp-Daniel
Mon Dec 09, 2019 5:38 pm
Forum: PDF-XChange Editor
Topic: Printing a scanned PDF-document goes very slow
Replies: 1
Views: 36

Re: Printing a scanned PDF-document goes very slow

Hello Abinacc, As I see, there are a few main routes we can take a look at here. First is that our software, while able, is not always perfectly fluent with PS drivers, so in the case of a Xerox device, please try using their PCL drivers instead (universal drivers should suffice), that may help. It ...
by TrackerSupp-Daniel
Fri Dec 06, 2019 10:19 pm
Forum: PDF-XChange Editor
Topic: Clicking on a bookmark or go to page resets horizontal position
Replies: 10
Views: 366

Re: Clicking on a bookmark or go to page resets horizontal position

Hello Martixy,

Thank you for the example there, I had not encountered this situation in adobe yet, however I will mention it to the dev team for you incase there is something we can do.

Kind regards,
by TrackerSupp-Daniel
Fri Dec 06, 2019 5:59 pm
Forum: PDF-XChange Editor
Topic: Issue while S/Mime signing of documents
Replies: 10
Views: 240

Re: Issue while S/Mime signing of documents

Hello PDFCoder, Nothing is missing here, the timestamp certificate used reflects what we get back from the server, you will see the same details if you sign the document with our competitors, such as adobe, using the same timestamp authority: image.png This warning simply means that Windows itself d...
by TrackerSupp-Daniel
Fri Dec 06, 2019 5:34 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 19
Views: 218

Re: Perimeter lines popping in and out of existence!

Hello MJN,

Please do send the document, Im not sure if it the positioning of the content, but I am struggling to reproduce this over here. If the document contains sensitive date you can email us via Support@tracker-software.com

Kind regards,
by TrackerSupp-Daniel
Fri Dec 06, 2019 1:09 am
Forum: PDF-XChange Editor
Topic: Link styling
Replies: 5
Views: 189

Re: Link styling

Hello Skahle, Assuming you have not accidentally applied a border style and width to your links in our software (within the properties pane [Ctrl+`] or the format tab), this is most likely either a bug caused by running an older version or our software, or a setting you have enabled in Adobe to show...
by TrackerSupp-Daniel
Fri Dec 06, 2019 12:31 am
Forum: PDF-XChange Editor
Topic: Feature Request - Zoom with mouse wheel during hand tool
Replies: 14
Views: 1075

Re: Feature Request - Zoom with mouse wheel during hand tool

Hello Again Kakin, The Dev team has informed me that they are looking into methods of offering this, but unfortunately for the moment it does seem that a highly complex system will be required to implement this. We could however take the "easy way out" and make it functionally worthless, like a chec...
by TrackerSupp-Daniel
Fri Dec 06, 2019 12:07 am
Forum: PDF-XChange Editor
Topic: Clicking on a bookmark or go to page resets horizontal position
Replies: 10
Views: 366

Re: Clicking on a bookmark or go to page resets horizontal position

Hello Martixy, Indeed consistency is a large part of the issue, Adobe most definitely affects horizontal scroll when going through bookmarks, search results and the like. Unfortunately this is not something that we can change at this point in time. Fundamentally searching or bookmarks work the same ...
by TrackerSupp-Daniel
Thu Dec 05, 2019 11:33 pm
Forum: PDF-XChange Editor
Topic: Feature Request - Zoom with mouse wheel during hand tool
Replies: 14
Views: 1075

Re: Feature Request - Zoom with mouse wheel during hand tool

Hello Kakin,

It appears that this request was buried underneath some more critical items, I have just prompted the Team to consider it again shortly. While no action has begun yet, it should soon be getting assigned to a developer for work to begin.

Kind regards,
by TrackerSupp-Daniel
Thu Dec 05, 2019 8:23 pm
Forum: PDF-XChange Editor
Topic: Going back and forth within a document: "Previous View" and "Next View" or, rather, "Previous Page" and "Next Page"
Replies: 13
Views: 1503

Re: Going back and forth within a document: "Previous View" and "Next View" or, rather, "Previous Page" and "Next Page"

Hello David, Item B from your posts we are look at seriously to considering in depth, and while it may become an option in the future, it will not likely be available any time soon. On point A however, it is unlikely that we will be changing or allowing manual changes for the time interval of a view...
by TrackerSupp-Daniel
Thu Dec 05, 2019 7:29 pm
Forum: PDF-XChange Editor
Topic: Converting word doc and saving to remote server
Replies: 1
Views: 27

Re: Converting word doc and saving to remote server

Hello NextGen, Both the Standard and Lite printer by default will open the file in its "default app" after printing, this can be configured in the "Save" section of the printer properties: image.png If multiple applications are opening at once, then you may have some sort of a conflict within Window...
by TrackerSupp-Daniel
Thu Dec 05, 2019 7:21 pm
Forum: PDF-XChange Editor
Topic: renames file Joe Smith
Replies: 1
Views: 27

Re: renames file Joe Smith

Hello NextGen, Some documents contain a "title" that the software can use instead of the file name, this is likely what you are seeing. You can modify the title from the document properties (Ctrl+D): image.png You can prevent the Editor from showing document titles in the preferences (Ctrl+K) under ...
by TrackerSupp-Daniel
Thu Dec 05, 2019 6:28 pm
Forum: PDF-XChange Editor
Topic: PDF-XChange Lite Save Dialog Box Does Not Appear
Replies: 9
Views: 429

Re: PDF-XChange Lite Save Dialog Box Does Not Appear

Hello Jesse,

That is odd indeed, might I ask which applications have troubles printing on your machine?

I am still looking forward to seeing those dump files as well, with them we should be able to determine if the issue is caused by our printer or these applications.

Kind regards,
by TrackerSupp-Daniel
Thu Dec 05, 2019 5:23 pm
Forum: PDF-XChange Editor
Topic: Allow editing of text without using "Edit Text Elements as Blocks"
Replies: 3
Views: 65

Re: Allow editing of text without using "Edit Text Elements as Blocks"

Hello Vern, Thank you for understanding, we will try our best to make the most of this feature in due time. Unfortunately the PDF format dictates that Comments and base content must remain entirely different objects, so we cannot tie them together as you have described. We are looking at a new tool ...
by TrackerSupp-Daniel
Thu Dec 05, 2019 12:52 am
Forum: PDF-XChange Print Drivers
Topic: Uninstall PDF-XChange Lite v8 Virtual Printer SOLVED
Replies: 3
Views: 85

Re: Uninstall PDF-XChange Lite v8 Virtual Printer SOLVED

Hello lmacri, If the printer was installed along with another product it cannot be fully removed without removing the base product that installed it. you can certainly use "remove device" for now to take it our of your device listing, and when you later uninstall the Editor the printer will be fully...
by TrackerSupp-Daniel
Wed Dec 04, 2019 11:43 pm
Forum: PDF-XChange Editor
Topic: reading and writing options for students with dyslexia and dysorthographia
Replies: 1
Views: 34

Re: reading and writing options for students with dyslexia and dysorthographia

Hello Svanoost, Currently Read-out-loud can only be used for base content text, not comments, if the students make use of the "add > text" tool instead of the "typewriter" tool, they should be able to use read out loud afterwards: image.png We are working on a number of new Accessibility functions w...
by TrackerSupp-Daniel
Wed Dec 04, 2019 11:32 pm
Forum: PDF-XChange Editor
Topic: Perimeter lines popping in and out of existence!
Replies: 19
Views: 218

Re: Perimeter lines popping in and out of existence!

Hello MJN, Thank you for the video, and the extra details from those tests! Ill be trying to recreate this here shortly, but in case I cannot, could I ask you to send us that document to work with? Once I have a way to reproduce this reliably, Ill be creating a formal bug report for you so we can re...
by TrackerSupp-Daniel
Wed Dec 04, 2019 11:23 pm
Forum: PDF-XChange Print Drivers
Topic: Text not selectable in PDF printout
Replies: 7
Views: 1718

Re: Text not selectable in PDF printout

Hello GDUSER, Unfortunately this issue is caused by Google Chrome itself, not our printer. Chrome chooses to send "shape" information instead of font information. What this means is that there is not actual "text" for us to place in the document during printing. Unfortunately this is not something t...
by TrackerSupp-Daniel
Wed Dec 04, 2019 9:09 pm
Forum: PDF-XChange Editor
Topic: Allow editing of text without using "Edit Text Elements as Blocks"
Replies: 3
Views: 65

Re: Allow editing of text without using "Edit Text Elements as Blocks"

Hello vern.zimm, Thank you for the detailed post, and I apologize for the delay in getting back to you. While we understand where you are coming from, and are aware that there is some demand for this capability, we also know that the current handling of the "edit text elements as blocks" feature its...