Search found 1929 matches

by TrackerSupp-Daniel
Thu Apr 18, 2019 9:10 pm
Forum: PDF-XChange Editor
Topic: Renedering of graphic feature
Replies: 5
Views: 30

Re: Renedering of graphic feature

I see, Well I am glad that Willy's solution is able to help for the time being.

Hopefully we can fix this one up soon, but I cant make any promises, as it has been a long time ongoing issue.

All the best,
by TrackerSupp-Daniel
Thu Apr 18, 2019 8:21 pm
Forum: PDF-XChange Editor
Topic: Renedering of graphic feature
Replies: 5
Views: 30

Re: Renedering of graphic feature

Thanks Willy!
I'm sorry I forgot to mention that option as well, it should certainly help if using our printers does not improve the output.

Kind regards,
by TrackerSupp-Daniel
Thu Apr 18, 2019 7:56 pm
Forum: PDF-XChange Editor
Topic: Renedering of graphic feature
Replies: 5
Views: 30

Re: Renedering of graphic feature

Hello tenx, Thank you for the example and the File, I see that this file was not created by one of our products, could I ask you to try printing from your CAD software to our Standard or Lite printer and see if the output is any better? Beyond that possible workaround, this looks to be a stroke adju...
by TrackerSupp-Daniel
Thu Apr 18, 2019 7:43 pm
Forum: PDF-XChange Editor
Topic: Skewed text
Replies: 10
Views: 99

Re: Skewed text

Hello Jangle, Thank you for this file. We will still need the following. 1. The output PDF file that is generated by Cute PDF 2. The original Source file 3. Please follow the steps here to create printer TMP files while printing the source file from your machine to our Lite printer. Please Attach th...
by TrackerSupp-Daniel
Thu Apr 18, 2019 6:13 pm
Forum: Touchscreen Devices
Topic: Delay on pencil input via stylus (Lenovo X1 Yoga)
Replies: 3
Views: 23

Re: Delay on pencil input via stylus (Lenovo X1 Yoga)

Hello frankiea, Unfortunately I cannot provide a specific timeline one this at the moment, but it is being worked on currently, so I would not be surprised to see it sooner than later. I know this is not the guarantee you were looking for, so I apologize for the inconvenience in the meantime. Kind r...
by TrackerSupp-Daniel
Thu Apr 18, 2019 4:16 pm
Forum: Touchscreen Devices
Topic: Delay on pencil input via stylus (Lenovo X1 Yoga)
Replies: 3
Views: 23

Re: Delay on pencil input via stylus (Lenovo X1 Yoga)

Hello frankiea, This is a known issue with some "pressure sensitive" input devices. We are looking into ways of mitigating that, but for the time being the best solution I can offer is to change your Stylus' input settings (from windows) to either disable pressure sensitivity, or increase the "weigh...
by TrackerSupp-Daniel
Wed Apr 17, 2019 10:57 pm
Forum: PDF-XChange Editor
Topic: Rename filename
Replies: 3
Views: 62

Re: Rename filename

Hello psztoch,

Thank you for the clarification, I cannot speak for exactly when it will be available, but we are actually working on a rename feature at the moment. Hopefully we can see it in the near future, but I can make no promises just yet.

Kind regards,
by TrackerSupp-Daniel
Wed Apr 17, 2019 8:24 pm
Forum: PDF-XChange Editor
Topic: Skewed text
Replies: 10
Views: 99

Re: Skewed text

Hello Jangle, I see that, but in order to discern what the actual issue is, and where the cause lies, we need to PDF documents themselves. This way, instead of looking at a picture, we can analyze the data in the document. The original file (before printing to PDF) will also help us as we can run so...
by TrackerSupp-Daniel
Wed Apr 17, 2019 7:49 pm
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: OCR and conversion to excel
Replies: 1
Views: 21

Re: OCR and conversion to excel

Hello JimCampbell, Thank you for the report, We are working on improving excel conversion output as time goes on, but it is a slow going trial and error process. So we cannot fix issues like this one quickly. With that said, It looks like the layout is a bit better if I use the new Enhanced OCR and ...
by TrackerSupp-Daniel
Wed Apr 17, 2019 7:13 pm
Forum: PDF-XChange Editor
Topic: Certification validity period SOLVED
Replies: 4
Views: 55

Re: Certification validity period SOLVED

Hello ewatier2,

Unfortunately not, this is dependent on the signature itself, so while it is possible to have a signature with for example a 50 year lifespan, it must still have an eventual expiry date.
by TrackerSupp-Daniel
Wed Apr 17, 2019 7:10 pm
Forum: PDF-XChange Editor
Topic: Skewed text
Replies: 10
Views: 99

Re: Skewed text

Hello Jangle, These are only images of the documents, not the documents themselves. Could you please try placing the PDF's in a Zip folder and uploading them here? If they are too large to be uploaded on the forums you can upload them to our useruploads server instead: https://www.tracker-software.c...
by TrackerSupp-Daniel
Tue Apr 16, 2019 10:25 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Setup doesn't respect previous installation directory on update
Replies: 18
Views: 1106

Re: Setup doesn't respect previous installation directory on update

Hello BigMike, I managed to reproduce this, It seems that it is caused by an overlooked feature. In the past, each product was self contained, but we now have common folders that hold onto shared files. This helps to reduce download sizes as well as overall space consumed on the drive. The downside ...
by TrackerSupp-Daniel
Tue Apr 16, 2019 5:28 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Setup doesn't respect previous installation directory on update
Replies: 18
Views: 1106

Re: Setup doesn't respect previous installation directory on update

Hello again BigMike, I couldn't seems to reproduce the installation issue, I tried installing the editor directly to a custom directory, then updating using the updater from both builds 328.2 and 327.1, since no issues happened there, I also attempted manually running the 330.0 installer over top of...
by TrackerSupp-Daniel
Tue Apr 16, 2019 4:46 pm
Forum: PDF-XChange Editor
Topic: Skewed text
Replies: 10
Views: 99

Re: Skewed text

Hello Jangle, Could I ask to see a comparison between the CutePDF output and our output? if possible the documents themselves would be best so that we can compare every aspect to see what could be going on. You can attach PDF documents, images or Zip files directly to your forum post by dragging the...
by TrackerSupp-Daniel
Tue Apr 16, 2019 4:11 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Setup doesn't respect previous installation directory on update
Replies: 18
Views: 1106

Re: Setup doesn't respect previous installation directory on update

Hello BigMike, There actually is a known issue with the languages currently, which we will have resolved for the next build. It isn't only custom installations that have trouble finding the language files currently. If any users of 330.0 need to resolve this, they can run the following batch file: d...
by TrackerSupp-Daniel
Mon Apr 15, 2019 9:49 pm
Forum: PDF-XChange Editor
Topic: batch print html files
Replies: 3
Views: 42

Re: batch print html files

Currently, I do not believe this is possible, we convert the content based on how IE renders the webpage. With HTML files, it is as easy as opening the file in IE and converting from there. URL's on the other hand require the page to fully load before the process can begin, and we cannot detect when...
by TrackerSupp-Daniel
Mon Apr 15, 2019 8:11 pm
Forum: PDF-XChange Editor
Topic: batch print html files
Replies: 3
Views: 42

Re: batch print html files

Hello Kumar, You can accomplish this as a batch by making use of our Office2PDF utility. To do this, first open you start menu and type in Office2PDF, then simply drag all the desired files into the window and click "GO". Note that you will need to have protected mode Disabled in IE for this to work...
by TrackerSupp-Daniel
Mon Apr 15, 2019 5:55 pm
Forum: PDF-XChange Editor
Topic: Background removal
Replies: 1
Views: 57

Re: Background removal

Hello Den44,

Could I ask for a copy of the file you are testing with? It is likely that there is an option that needs to be changed to help with this, so I would like to run a few tests over here and see if we cant find the right combination.

Kind regards,
by TrackerSupp-Daniel
Mon Apr 15, 2019 4:53 pm
Forum: PDF-XChange Editor
Topic: Enhance Scanned Pages
Replies: 55
Views: 2162

Re: Enhance Scanned Pages

Hello Winstar, Glad to hear it helped. I would suggest meddling with those settings, likely the slider does not need ot be all the way at minimum to accomplish what you need, so the quality shouldn't need to take that much of a hit either. This is news to me, but it does indeed appear that we made s...
by TrackerSupp-Daniel
Fri Apr 12, 2019 11:29 pm
Forum: PDF-XChange Editor
Topic: Enhance Scanned Pages
Replies: 55
Views: 2162

Re: Enhance Scanned Pages

Hello Arnold, That is an excellent question, I had to confer with our lead developer to answer this one. The Enhance scanned page function is designed to do just that, enhance the scanned page, in turn increasing fidelity while offering a few other functions. The key point of the enhance scanned pag...
by TrackerSupp-Daniel
Fri Apr 12, 2019 10:45 pm
Forum: Network Administrator Support
Topic: transition from win XP to windows7
Replies: 5
Views: 45

Re: transition from win XP to windows7

Hello OCADEX, Indeed you can, If the new license has not yet been entered on the old Windows XP machine, than you can simply install the software on the new windows 7 Machine and enter your license key without issue. If you have input the license key on the old machine, you will want to remove it be...
by TrackerSupp-Daniel
Fri Apr 12, 2019 9:06 pm
Forum: PDF-XChange Editor
Topic: Enhance Scanned Pages
Replies: 55
Views: 2162

Re: Enhance Scanned Pages

Hello Winstar88 and Arnold, Thank you for the feedback, and My apologies, It had been a while since I looked at this and somehow I forgot that this topic was centered on the enhance scanned pages feature, not the regular ocr feature. After testing again I have reproduced this yet again, and to my su...
by TrackerSupp-Daniel
Fri Apr 12, 2019 5:29 pm
Forum: PDF-XChange Editor
Topic: Certification validity period SOLVED
Replies: 4
Views: 55

Re: Certification validity period SOLVED

Hello ewatier2, The document itself will not be affected, you can still open and view it without issues, just the same as if someone had physically signed a legal document and you had it filed away for 7 years. Some software will state the the signature is invalid/expired, but looking at the signatu...
by TrackerSupp-Daniel
Thu Apr 11, 2019 9:45 pm
Forum: PDF-XChange Editor SDK
Topic: License Question around new v8
Replies: 1
Views: 20

Re: License Question around new v8

Hello Dolphinmann, Unfortunately, we are unable to provide access to the Enhanced OCR plugin to any SDK products due to the licensing implications involved. The original Tesseract OCR engine is still present and can be be used as before, but at this time we do not have any plans to offer the enhance...
by TrackerSupp-Daniel
Thu Apr 11, 2019 5:11 pm
Forum: PDF-XChange Editor
Topic: Enhance Scanned Pages
Replies: 55
Views: 2162

Re: Enhance Scanned Pages

Hello winstar, In testing with your sample files above, I found that running the new Enhanced OCR reduced the file size significantly, Dropping from 254kb to 35kb with the following settings enabled: image.png image.png Can I ask you to please send us a screenshot of the exact settings you have sele...
by TrackerSupp-Daniel
Wed Apr 10, 2019 10:51 pm
Forum: PDF-XChange Editor
Topic: Touch/tablet support
Replies: 3
Views: 57

Re: Touch/tablet support

Hello mibrown, Glad to hear I was able to be of some assistance. the functionality I seek is to be able to independently set the stylus to one of several tools (especially highlight, but also underline, strikethrough, or pencil) and have it maintain that function while being able to use my finger to...
by TrackerSupp-Daniel
Wed Apr 10, 2019 9:01 pm
Forum: PDF-XChange Editor
Topic: Touch/tablet support
Replies: 3
Views: 57

Re: Touch/tablet support

Hello mibrown7, Thank you for the detailed post, Some of these issues should already be resolved, so I am curious to see if what I have below helps you. Regatrding the smoothing issue you mentioned, while there is not a UI option yet, you can modify this with a registry key, please see this article ...
by TrackerSupp-Daniel
Wed Apr 10, 2019 6:51 pm
Forum: PDF-XChange Editor
Topic: Signatures and intials security SOLVED
Replies: 11
Views: 169

Re: Signatures and intials security SOLVED

Hello again, Unfortunately it is not possible to adjust the size of the image afterwards, the only way to alter the size of the image present in a signature is upon placement (using the click and drag method mentioned before), and even this can only be done if there is not already a signature field ...
by TrackerSupp-Daniel
Wed Apr 10, 2019 5:55 pm
Forum: Touchscreen Devices
Topic: Sticky Note and Stylus: (1) Crash and (2) Context Menu
Replies: 13
Views: 931

Re: Sticky Note and Stylus: (1) Crash and (2) Context Menu

Hello Wonderose2, To my knowledge we have not offered touch scrolling in a previous version of the Editor, however it is still something that we are looking into for the future. I apologize that we could not bring this to you in a more timely manner. Opening the context menu with the stylus should b...
by TrackerSupp-Daniel
Wed Apr 10, 2019 5:05 pm
Forum: PDF-XChange Editor
Topic: Turn pages automatically the right way
Replies: 11
Views: 420

Re: Turn pages automatically the right way

Hi Willy,

We are looking into a "zone based" OCR function as an addition to the enhanced suite, however I cannot make any promises about implementation at the moment.

Kind regards,
by TrackerSupp-Daniel
Wed Apr 10, 2019 5:03 pm
Forum: PDF-XChange Editor
Topic: Linebase is not straight
Replies: 3
Views: 37

Re: Linebase is not straight

Hello Megacable, Thank you for the file. With this we will be able to dissect the issue and hopefully find the cause and a resolution. I have created an internal bug report for our developers: RT#4734: Letters are off center in this document While you cannot look this up yourself, you can at any tim...
by TrackerSupp-Daniel
Wed Apr 10, 2019 12:01 am
Forum: PDF-XChange Editor
Topic: Version 8 OCR Plugins
Replies: 3
Views: 82

Re: Version 8 OCR Plugins

Hello Aronold,

Thank you for the report, I was able to reproduce this as well and have created a bug report on the matter:
RT#4733: Default OCR engine does not handle 90° rotation properly.

As usual, feel free to ask any member of the support team for an update on the ticket later on.

Kind regards,
by TrackerSupp-Daniel
Tue Apr 09, 2019 9:53 pm
Forum: PDF-XChange Editor
Topic: Turn pages automatically the right way
Replies: 11
Views: 420

Re: Turn pages automatically the right way

Hello Willy, It looks like you have the "detect skew...", and "detect rotation..." (as well as the fix content skew and rotation) options disabled in the OCR dialog. Meanwhile, the enhance scanned pages does not currently offer an option to fix rotation, only the entire pages skew. Finally, seeing y...
by TrackerSupp-Daniel
Tue Apr 09, 2019 9:39 pm
Forum: PDF-XChange Editor
Topic: Signatures and intials security SOLVED
Replies: 11
Views: 169

Re: Signatures and intials security SOLVED

Hello ewatier2, Can I ask what build of the editor you are currently running? you can check this under help > about. In the current latest version, it is most definitely possible, as Stefan mentioned, to click and drag when initially placing the signature field, so long as you are using the "sign do...
by TrackerSupp-Daniel
Tue Apr 09, 2019 6:43 pm
Forum: PDF-XChange Editor
Topic: Need to edit a PDF, do I need paid for version?
Replies: 1
Views: 47

Re: Need to edit a PDF, do I need paid for version?

Hello compworkstb, All functions can be used without a license and will simply apply demo stamps to affected documents if they require a license. If you are unable to edit a document, it is most likely you need to be using a different editing tool to edit the document in question (or there is securi...
by TrackerSupp-Daniel
Tue Apr 09, 2019 4:39 pm
Forum: PDF-XChange Editor
Topic: 8.0.330.0 - Using smart cards to sign PDF
Replies: 5
Views: 118

Re: 8.0.330.0 - Using smart cards to sign PDF

Hello Husetech, This should still be working within the Editor, provided that the key is in place correctly and you have the appropriate cryptoprovider available (if other applications are working than this should be present) even with your setup. When a new card is present the relevant certificates...
by TrackerSupp-Daniel
Mon Apr 08, 2019 10:57 pm
Forum: PDF-XChange Editor
Topic: Thanks for the new version (3.30)...
Replies: 8
Views: 229

Re: Thanks for the new version (3.30)...

Hello Puffolino,

Thank you for the report, I am unsure if this was intended or not, but will ask the Dev team to take a look when they have a moment. They will take a look and let you know here when we have any more information for you.

Kind regards,
by TrackerSupp-Daniel
Mon Apr 08, 2019 10:49 pm
Forum: PDF-XChange Editor
Topic: Turn pages automatically the right way
Replies: 11
Views: 420

Re: Turn pages automatically the right way

Hello Willy, Could you provide a before an after example of the first issue you have described? with all of my test documents it seems to work correctly. Regarding the second option, It should be enabled by default, however It is possible that it is not, could you please check the editor preferences...
by TrackerSupp-Daniel
Mon Apr 08, 2019 7:24 pm
Forum: PDF-XChange Editor
Topic: Signatures and intials security SOLVED
Replies: 11
Views: 169

Re: Signatures and intials security SOLVED

Hello ewatire2, Which function are you using for signing? The "Sign Document" function or the "Signatures and initials" function? image.png If the Sign document function is being used, it should not be possible to move the signature, and during placement you can choose which types of security can be...
by TrackerSupp-Daniel
Sat Apr 06, 2019 12:03 am
Forum: PDF-XChange Editor
Topic: Display full path and name in titlebar?
Replies: 5
Views: 285

Re: Display full path and name in titlebar?

Hello joshhuggins, I am afraid that it is indeed still not possible to customize the information in the title bar of the window. I am not aware of any development being directed towards this at the moment, but will be sure to notify the Dev team of your renewed interest in such a function. Kind rega...
by TrackerSupp-Daniel
Fri Apr 05, 2019 11:07 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Canceling printing in web browser (Firefox) does not cancel it in printer driver
Replies: 1
Views: 19

Re: Canceling printing in web browser (Firefox) does not cancel it in printer driver

Hello Associalis,

Thank you for reporting this, I have reproduced this issue locally and created a formal bug report on the matter. I cannot speak for when it will be resolved, but know that we are working on a resolution.

Kind regards,
by TrackerSupp-Daniel
Fri Apr 05, 2019 10:15 pm
Forum: PDF-XChange V4,V5,V6 & V7 Print Drivers
Topic: Displaying printing progress window (on by default) makes printing 3 or more times slower
Replies: 1
Views: 25

Re: Displaying printing progress window (on by default) makes printing 3 or more times slower

Hello Associalis,

Thank you for the report, I have reproduced this and created a formal bug report on the matter. This will likely take some time to resolve, thank you for your patience in the matter.

Kind regards,
by TrackerSupp-Daniel
Fri Apr 05, 2019 9:00 pm
Forum: PDF-XChange Editor
Topic: Lost auto OCR on Update from ver 7 to 8
Replies: 1
Views: 73

Re: Lost auto OCR on Update from ver 7 to 8

Hello wplack, Thank you for reporting this. It seems it is a bug in the most recent update and we are informing the Dev team immediately. At the moment unfortunately the only workarounds are to use a V7 portable version ( here ) until an update is available to resolve this, or as you have found, to ...
by TrackerSupp-Daniel
Fri Apr 05, 2019 6:23 pm
Forum: PDF-XChange Editor
Topic: Split Pages in Windows XP
Replies: 17
Views: 245

Re: Split Pages in Windows XP

Hello Arnold,

I am surprised to hear you wanted to hide it, I thought you would be one of the most excited about this function! nonetheless, you can always hide it by using the customize Toolbars menu and simply right clicking on the toolbar:
image.png
image.png (22.26 KiB) Viewed 67 times
I hope this helps!
by TrackerSupp-Daniel
Fri Apr 05, 2019 6:21 pm
Forum: PDF-XChange Editor
Topic: Direct jump to bookmarks
Replies: 3
Views: 76

Re: Direct jump to bookmarks

Hello Harald, Unfortunately this can only be done using Links and HTML. If you use UNC server locations (\\servername\folder) in a link, set the link to open to a set destination using the procedure in the following section. If you use URLs containing local hard drive addresses (c:\folder\), you can...
by TrackerSupp-Daniel
Fri Apr 05, 2019 6:09 pm
Forum: PDF-XChange Editor
Topic: advanced OCR plugin
Replies: 1
Views: 76

Re: advanced OCR plugin

Hello Kumar, Our new EOCR (Enhanced OCR) plugin is only available in V8 and is enabled by default in the Editor and Editor plus so that you can see the results right away. If your license does not cover the EOCR plugin, the Editor will automatically switch back to our old OCR engine to prevent demo ...
by TrackerSupp-Daniel
Fri Apr 05, 2019 5:54 pm
Forum: PDF-XChange Editor
Topic: Split Pages in Windows XP
Replies: 17
Views: 245

Re: Split Pages in Windows XP

Hello Arnold, I am unsure of when exactly the next Version 7 build will be available and if you fix will be in that one, but we can keep our fingers crossed. And yes, all icons on that side of the screen are part of the "Quicklaunch toolbar" it is intended that they all disappear when that toolbar i...
by TrackerSupp-Daniel
Fri Apr 05, 2019 5:07 pm
Forum: PDF-XChange Editor
Topic: Split Pages in Windows XP
Replies: 17
Views: 245

Re: Split Pages in Windows XP

Hello Arnold, We ended up opting for a more diverse approach and will be officially supporting both Version 8, and Version 7 for some time. This will allow us to keep XP supported for longer, and spend time focusing on creating as stable a build as possible for when it finally does need to be discon...
by TrackerSupp-Daniel
Fri Apr 05, 2019 5:01 pm
Forum: PDF-XChange Editor
Topic: Properties pane
Replies: 13
Views: 372

Re: Properties pane

Hello Woinic,

Unfortunately this has not been brought into the current build, nor do we have a timeline available at this time. I cannot promise that it will be available in the next update either.
Apologies for the delays and any inconveniences they caused.

Kind regards,