Tracker Software Products

Hi Alan!

Please email me - do NOT post them here! - your license keys and current tsp_lics.inc file and let me take a look.

My email address is under the envelope icon to the right of this message.

OK, I'll take a look at this.

Hi George!

Please send me one each of your original unmodified form and after you modified the names, but before anyone tries to change the data in the form.

Hi George! Is there any chance that he is not using the same version of the ActiveX that you are? Please check the File Versions for both your Viewer EXE and DLL files and his and make sure that they all match. It's the only thing I can think of, except maybe when you the modified form to change the...

Hi George!

Do I understand correctly that you tried to enter the data in the form using Acrobat Reader, and it failed?

If so that might imply a problem with the form itself.

Can you please tell me what is the origin of these forms?

Hi George!

You should always zip up any files you wish to send us either as posts or emails.

Hi George!

I don't see the pdf files that you are referencing, which would be very helpful.

You can email them to me or post them here, whichever you prefer.

Hi George!

If he tries to check the checkbox and then saves it, does it save a checked value or only an unchecked value?

Hi George!

What are you using to edit the AcroForms? Is it our PDF Viewer? If so is this the end-user Viewer or the ActiveX under program control?

Hi George! This sounds mysterious but usually isn't. You may have encountered problem with Windows' UAC. When documents are opened, they are usually opened in Read/Write mode. If the user account does not have R/W permission set for the file then it is necessary that the program be started in "eleva...

Hi Frans!

You're right1 One is definitely exactly 10 times bigger than the other, except for the overlay which seems to be correctly sized in both cases.

Have you tried to see if removing the overlay still results in oversized PDF's?

Using email for file transfer.

Hi Carl! Sorry to hear you are having difficulties with PF-Tools printing a PD to hardcopy. 1. Has this worked for you in the past? Or have you only recently begun to try printing the Word-generated PDF files? 2. There are MANY things that can affect the generation of PDF files from programs like Wo...

Hi Frans!

That's unusual then. I don't recall ever seeing this before.

Please send screenshots to my email address Under the envelope icon to the right of this message.

Hi Frans!

Just to be sure, this is using the PDF-Viewer ActiveX?

This subject has been answered in emails due to confidential nature of some information.

Effective immediately, a PDF-Tools license can no longer be purchased as a separate item. If you purchase the new Core API , we will issue a PDF-Tools license for Clarion developers ONLY. However, the 2500 CDLP PDF-Viewer license is no longer available with new Core API purchases. You may still requ...

I sent it to gand_t@hotmail.com.

Hi George!

Received, please see email from me per your problem.

Hi George!

Thanks, I don't think I need to see your Clarion code, but I do need to see the form and the JavaScript that you are trying to use to load the data into the form, as this seems to be a JavaScript Engine problem.

Hi Alan!

Not good! Can you please zip up and email me a copy of the form and the JavaScript that is crashing? We'll need those to test with here.

Hi Alan!

Good to know!

If you need any further help, let me know.

Hi Alan! Not in the way you mean. You could use the Viewer ActiveX to open an existing PDF, create the field in the PDF on one of the pages using the JavaScript engine, and then save the modified PDF file. After that, the field should appear in the Fields pane in the Viewer. The hard part is going t...

Hi Alan! PDF-Tools does not have a feature to fill in an AcroForm. That capability is available in the PDF-Viewer ActiveX . Assuming you are using PDF-Tools 4.x , you have an add-on license to distribute up to 2500 copies of programs that use the PDF-Viewer ActiveX , but you will have to fill out th...

I really don't have an answer to this one.

I can't get any help from the newsgroups or from ClarionLive! so I'm going to bundle it up and submit it as a PTSS. I can't think of anything else to do.

Hi! I cannot reproduce your errors but I am seeing THESE errors: Missing procedure definition: PXCDRV50_ADDBOOKMARKITEM(LONG,LONG) - C:\Clarion10\...\pxcdrv50.clw:1570 Missing procedure definition: PXCDRV50_ADDIMAGEWATERMARK(LONG,LONG) - C:\Clarion10\...\pxcdrv50.clw:1570 Missing procedure definitio...

Hi! I'll need to look at this more closely. I cannot see why you'd be seeing this unless the pxcdrv50.lib file was missing or damaged, but that should produce other file-related errors than just missing entry points. Something is definitely screwy here, and I thank you for bringing this to our atten...

Hi kashiash!

This is strange. It looks as if it didn't link in a .lib correctly.

Do you see any warnings?

Which version of Clarion are you using?

Please take a screenshot of your solution's Libraries, Objects and Resources tree and post that.

Hi! Originally, we allowed you to use either REGION or OLE controls to populate the Viewer ActiveX. It appears you are using a PANEL control, which has never been allowed. HOWEVER, you SHOULD replace the PANEL control with an OLE control. Populate the control WITHOUT TEMPLATE. Then select that contr...

Hi Dave! I just tried it here and all seems correct, so I need more information from you. We only have one installation version, so referring to it as "Clarion 9" and "Clarion 10" only tells me where you installed it, not which version of our software you installed. When compiling the first example ...

Hi Neville!

Good to hear it!

Hi Alan! That 7-10 seconds per page sounds wrong somehow. It shouldn't take that long to generate one page. You could go into the pdfrpt41.clw file and look for the Generate procedures, and add an animated GIF to the Window. There are different ones available here and there. I'm thinking of one that...

Hi Neville!

Good news! Please let us know how things turn out with your other apps.

Hi Neville!

Please see if the attached pdftls41.tpl solves your problem.

Hi Neville!

There is not now nor ever was a tspknl32.dll, just the tspknl32.lib.

You may need to go to your Solution Explorer, under Libraries, Objects, and Resources, and delete tspknl32.lib

1. While my pdf is being generated, PDF-Tools displays the attached progress window. I have two problems with it: - the progress bar is not updated until just before the window closes. (it is open several seconds) - The filename display is too short so that only part of it shows You can just shut o...

Hi Frans!

I apologize! I didn't know you wouldn't be able to see my email icon.

I think I have spotted your problem. Please try this change:

In the Pdf-Tools 4.1 Extension Template, Previewer tab, please change Show Generate PDF Progress to Yes - Always and see if that cures your problem.

See attached!

To the right of my message, under where it says "Tracker - Clarion Support" in red, the icon that looks like an envelope.

Hi Frans!

I haven't seen this one here, and no one else has reported it.

Would you please email a copy of the generated CLW file that is showing the problem to me, at the email address under the envelope icon to the right?

Hi Frans!

They will be included in the next build.

Hi Frans1

You also need THIS template file. This should settle the problem.

Hi Frans!

Not with NetLib. Our content (message area) is limited to text-only. You would have to use a mailer that handles HTML multi-part composition.

Hi Frans!

I'll have to check this out further.

Hi Frans!

Sorry, I misread this the first time through.

I believe you can add a graphic as an attachment to the message along with your PDF file. If you do that you must make sure the graphic is the first attachment, and the PDF is treated as a second attachment.

Hi Frans!

Please unzip the attached over your current accessory\template\win file. It should solve your problem.

Hi Frans!

If you use Clarion Report and PDF-Tools to format your pages then the graphic should be embedded on your PDF page.

I'm checking your other problem with multiple attachments, and I'll check this also.

Hi Frans!

I'll check this right away!

Hi Stu!

Please check your email.

Hi Stu!

I'll have to check this out tomorrow.

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