RESOLVED! Somehow, the problem has fixed itself. I have been having a few minor configuration problems with Windows recently and, while working through them, I discovered that at some point PDFXChange Editor began working again. This vindicates my original suspicion that there was nothing wrong wit...

Thanks, Will. The request for support and indemnity agreement requires licence details. I'm not a licence holder and am using the free version of PDF-XChange Editor (though after this amazing support, I may buy it out of gratitude). I just wanted to clarify that before the Development Team devotes t...

Hi, All. Sorry for the delay in getting back to this. Had other things on this past week. I've tested Willy's suggestions to 1) look at the Event Viewer and 2) to try copying the application files to another location and opening the editor from there. Second test first: copying the files to a new lo...

Hi, Will. Thanks for following up. It is far from resolved, but Paul and I have been discussing troubleshooting approaches. It doesn't look like there will be a quick fix as it seems to be a problem out of the ordinary and not resolved by your standard support instructions. I'm due to conduct a litt...

Hi, Paul. Per my email, I had hoped the behaviour of the documents would suggest where to look on my machine for the source of the problem. I will boot into Windows 7 on my machine and test the documents there. Not sure that is going to really tell us anything as the problem is highly unlikely to be...

Ha ha... no, I mean a brochure for alcoholic wine made from grapes which you buy in a bottle! No Linux involved. Native Windows.

Shall I send a PDF which crashes my Editor to the support email address?

Okay, I in fact tried disabling all the plugins intending, in case that solved the hanging, to work backwards in re-enabling them one by one to identify which may be causing the issue, whether SharePoint or otherwise. However, it made no difference; I get the same result. I did manage to find a PDF,...

Hi, Will. I wasn't very optimistic after having read the instructions in your email template because I already conducted these steps multiple times (using Revo Uninstaller to search for and identify those folders and registry entries). Nevertheless, I have again done precisely as you asked, and I ge...

Great, thanks Will. I've received your email. I'll get back to you shortly here with the results.

No worries about the delay responding. I'm just being impatient! That's just an indicator that you have a well-liked product.

No other suggestions? I fear I am going to have to abandon PDF-XChange Editor for no good reason. :( I just can't figure it. Could someone intimate with the code comment on whether there is any reliance on particular Windows DLLs for rendering text? It would at least give me a new troubleshooting pa...

Also, for what it's worth, I'm running Windows 10 64-bit.

Hooray for DrTeeth! English needs more pedants like us to defend it. The grocer's apostrophe drives me nuts, too.

Thank you both for your advice. Here are the results: First, the version I am now working with is v6 Build 322.4. The issue actually began with an earlier version but in the course of my trying to fix it with uninstalling and reinstalling I upgraded to the latest version. (I'm uncertain which was th...

Help! I love PDF-XChange Editor and use it all the time, but it has for some reason decided to completely cease functioning. I have it set to start with the documents open in the last session, of which there were about six. The most recent one (current displayed PDF) rendered fine. But then I clicke...