hi team, a colleague found the issue resided in the registry under the following location: [HKEY_USERS\"user name"\SOFTWARE\Microsoft\Office\Word\AddIns\PXCOfficeAddin6.Addin] "LoadBehavior"=dword:00000000" He change the reg key to: "LoadBehavior"=dword:00000003&qu...

Currently unable to turn off one of the add-ins - HP Records Manager (used to be TRIM).

We run this across all our users but this is pushed out via policy.
I'll figure out an easy way to turn that off for her and I'll get back to you.

cheers

Hi team, the registry settings are the same as you've described: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\AddIns\PXCOfficeAddin6.Addin] "CommandLineSafe"=dword:00000000 "Description"="PDF-XChange Standard V6 Office COM Plugin" "FriendlyName"="PD...

Hi team,

thanks for the prompt reply.

John:
windows version - windows 7 Enterprise.
Office version - 2013 professional plus x32

Willy:
I'll get back to you on the users registry settings as soon as they get it.

Thanks for the help team.

We have 1 user in a 500+ environment who's word add-in won't activate. Every time word is open they have to go into the plugin options and select pdf xchange for it to activate. Uninstalling - re-installing doesn't seem to work. In the past when this issue has arisen the techs have either moved them...