Search found 377 matches

by Radi - Tracker Supp
Fri Sep 20, 2019 12:22 pm
Forum: PDF-XChange Editor
Topic: Editing internal links in PDF file
Replies: 5
Views: 68

Re: Editing internal links in PDF file

Hello Scott,

I've just replied to your e-mail. Let's continue the conversation there.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 19, 2019 12:38 pm
Forum: PDF-XChange Editor
Topic: Editing internal links in PDF file
Replies: 5
Views: 68

Re: Editing internal links in PDF file

Hello Scott, Have you tried to use the Links pane and/or the Link tool to modify the existing links instead of re-creating them? You can find the Link pane from View -> Panes -> Links and the Link tool in Home -> Create Link. If the above do not work for you, please provide a sample PDF document so ...
by Radi - Tracker Supp
Thu Sep 19, 2019 12:01 pm
Forum: PDF-XChange Editor
Topic: Distance Tool Caption 'Properties'
Replies: 3
Views: 36

Re: Distance Tool Caption 'Properties'

Hello MJN, You can change the caption of a distance object from its comment pop-up (Double click the annotation). Any changes in the format of the text in this pop-up will be shown in the caption of the distance object. image.png If you would like to keep the changes for future annotation of this ty...
by Radi - Tracker Supp
Tue Sep 17, 2019 8:24 am
Forum: PDF-Tools
Topic: Secure PDF
Replies: 9
Views: 432

Re: Secure PDF

:)
by Radi - Tracker Supp
Wed Sep 04, 2019 7:46 am
Forum: PDF-XChange Editor
Topic: Additional Metadata
Replies: 3
Views: 130

Re: Additional Metadata

:)
by Radi - Tracker Supp
Mon Sep 02, 2019 6:04 am
Forum: PDF-XChange Editor
Topic: OCR function withdrawal SOLVED
Replies: 1
Views: 72

Re: OCR function withdrawal SOLVED

Hello dennislima777,

We have not removed any features from our products.
If you do not own the Enhanced OCR Plugin, you might need to switch back to the Default OCR engine. You can do this from File -> Preferences -> OCR.
image.png
Regards,
Radi
by Radi - Tracker Supp
Wed Aug 28, 2019 8:47 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(version8): Russian OCR pack
Replies: 8
Views: 161

Re: question(version8): Russian OCR pack

Hello SashaChernykh,

I am afraid that at the moment we do not have an estimate on when Russian will be available in the Enhanced OCR.

Meanwhile, you please use Bulgarian as an alternative Cyrillic OCR language.

Regards,
Radi
by Radi - Tracker Supp
Wed Aug 28, 2019 8:37 am
Forum: PDF-XChange Editor
Topic: Font in Typewriter/Text Box tools not working in v8.0.332
Replies: 5
Views: 208

Re: Font in Typewriter/Text Box tools not working in v8.0.332

Hello Joxon, I was able to reproduce this issue on my end and forwarded it to our development team for investigation. Meanwhile, if you re-apply the default style, the font will change correctly. You can do this using the Apply Default Style button located in the Format tab. image.png Regards, Radi
by Radi - Tracker Supp
Tue Aug 27, 2019 5:25 am
Forum: PDF-XChange Translators
Topic: Portuguese Brazilian (pt-BR) Translation
Replies: 44
Views: 8644

Re: Portuguese Brazilian (pt-BR) Translation

Hi Helio,

Thanks for the new translation files. I've forwarded them to our dev team.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 30, 2019 5:44 am
Forum: PDF-XChange Editor
Topic: Windows 10 multitask
Replies: 1
Views: 79

Re: Windows 10 multitask

Hello mwolasky, Welcome to our forums. You can open a PDF document in a separate window of the Editor by dragging its tab outside the current Editor's window. You can also enable the "Open each new document in a new window" option to automate this. You can find this option from File -> Preferences -...
by Radi - Tracker Supp
Tue Jul 23, 2019 10:07 am
Forum: PDF-XChange Editor
Topic: How to auto-activate "Edit" mode after new pdf is dragged/opened?
Replies: 1
Views: 84

Re: How to auto-activate "Edit" mode after new pdf is dragged/opened?

Hello Matt, I am afraid that you cannot set the Edit tool to be your default tool. However, you can 'make' the Editor to remember your last used tool or use the currently selected tool for any newly opened documents. You can find these settings from File -> Preferences -> Tools. image.png You can al...
by Radi - Tracker Supp
Tue May 28, 2019 7:12 am
Forum: PDF-XChange Editor
Topic: Version mess up when downgrading the version SOLVED
Replies: 3
Views: 233

Re: Version mess up when downgrading the version SOLVED

Hello Peter, I've tried to install/re-install both version 324.2 and 324.3 and I didn't experience similar issue on my end. I think some remnant files from old installations might be messing with your Editor. Please uninstall all versions of our products from your computer, clear any remaining files...
by Radi - Tracker Supp
Tue May 07, 2019 8:04 am
Forum: PDF-Tools
Topic: Merge PDF and Rename Form Fields
Replies: 3
Views: 979

Re: Merge PDF and Rename Form Fields

Hello swissmautzi,

Welcome to our forums.

I am afraid that this option is not available in PDF Tools at the moment. I'll inform our development team about this and ask them to consider implementing this in PDF Tools.

Regards,
Radi
by Radi - Tracker Supp
Wed Apr 24, 2019 7:22 am
Forum: PDF-Tools
Topic: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED
Replies: 5
Views: 2081

Re: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED

Hello posword, You can use PDF Tools to extract images from your PDF documets. Just double click the Extract Images from PDF tool, select the document and the output folder and all images from your document will be extracted to the selected output folder. If you would like to read more about this to...
by Radi - Tracker Supp
Wed Apr 24, 2019 6:36 am
Forum: PDF-Tools
Topic: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED
Replies: 5
Views: 2081

Re: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED

Hello posword,

PDF Tools is a batch processing tool and it cannot open PDF files directly.

If you would like to view your PDF documents, please use the PDF-XChange Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 09, 2019 12:20 pm
Forum: PDF-XChange Editor
Topic: Hide specific comments
Replies: 1
Views: 227

Re: Hide specific comments

Hello mozillafi, You can show/hide specific comments from the Comments pane (Ctrl+M). Once you navigate to this pane, please press the Settings button, then go to Show Comments -> By Type. Just add a Tick to the type of comments you would like to be shown or click on All to show all comments. image....
by Radi - Tracker Supp
Tue Apr 09, 2019 12:04 pm
Forum: PDF-XChange Editor
Topic: Area Tool not showing values when a language other than English is set SOLVED
Replies: 3
Views: 626

Re: Area Tool not showing values when a language other than English is set SOLVED

Hello Oliver,

This is a known issue, which we have just resolved. The fix will be available in the next build of the Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 09, 2019 7:01 am
Forum: PDF-XChange Editor
Topic: How do I save a file after rotating it? SOLVED
Replies: 4
Views: 592

Re: How do I save a file after rotating it? SOLVED

Hi Guys, thanks for helping on this case. :)
by Radi - Tracker Supp
Tue Apr 09, 2019 6:22 am
Forum: PDF-XChange Editor
Topic: Tracker Activity at Windows 10 Startup
Replies: 1
Views: 211

Re: Tracker Activity at Windows 10 Startup

Hello Dave, Welcome to our forum. It seems like the updater is trying to run in order to check for updates of our products. If you would like to disable the updater, please take a look at the following knowledge base article to find out how to do this: How do I disable the Tracker Updater? Regards, ...
by Radi - Tracker Supp
Tue Mar 26, 2019 7:39 am
Forum: PDF-XChange Editor
Topic: release date version 8
Replies: 1
Views: 258

Re: release date version 8

Hello Daniel,

Version 8 is planned to be released early April.

If everything goes well with the finishing touches of the development process, the new version will be released next week.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 19, 2019 9:43 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Install additional languages - no result SOLVED
Replies: 7
Views: 2701

Re: Install additional languages - no result SOLVED

Hello Joachim, It seems like you have leftover files from an older installation. Please delete the files from 2014 and let us know if this solves the problem. You can also just delete all files and then re-install the desired language files using the following installers: Base language pack: https:/...
by Radi - Tracker Supp
Tue Mar 19, 2019 6:28 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Install additional languages - no result SOLVED
Replies: 7
Views: 2701

Re: Install additional languages - no result SOLVED

Hello jotess, This drop down menu shows English greyed out when you do not have any language selected. This is to show you that English will be used and to differentiate of the situation when English is actually selected, the text is greyed out. When you select multiple languages, all of them will b...
by Radi - Tracker Supp
Thu Mar 14, 2019 6:26 am
Forum: PDF-XChange Editor
Topic: Line Thickness Won't Change
Replies: 1
Views: 236

Re: Line Thickness Won't Change

Hello ck128,

It seems like you have enabled the Thin Lines feature of the Editor.

To disable this, please press Ctrl+5 with the Editor's window on focus.

You can also disable this from View -> Thin Lines.
image.png
Regards,
Radi
by Radi - Tracker Supp
Wed Mar 13, 2019 2:12 pm
Forum: PDF-XChange Editor
Topic: How to edit a scanned / ocr document
Replies: 7
Views: 645

Re: How to edit a scanned / ocr document

Hello David,

Welcome to our forums.

Please take a look at the following knowledge base article to find out how to edit OCR'ed documents:
How do I edit document text after OCR has been performed

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 12, 2019 12:02 pm
Forum: PDF-XChange Print Drivers
Topic: Where did pdfSaver go in v7 323.1
Replies: 40
Views: 11177

Re: Where did pdfSaver go in v7 323.1

Hi Victoria,

Many thanks for posting this update and solution.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 12, 2019 11:58 am
Forum: PDF-XChange Editor
Topic: Paginierung
Replies: 3
Views: 324

Re: Paginierung

Hello Harald,

I am afraid that this is an English only forum. Could you please provide a detailed description of the problem in English?
Also, please include screenshots illustrating the issue. Thanks.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 12, 2019 8:42 am
Forum: PDF-Tools
Topic: Auto rotate documents?
Replies: 4
Views: 916

Re: Auto rotate documents?

:)
by Radi - Tracker Supp
Tue Mar 12, 2019 6:54 am
Forum: PDF-XChange Editor
Topic: How to change entirely font color of a PDF doc. SOLVED
Replies: 3
Views: 348

Re: How to change entirely font color of a PDF doc. SOLVED

Hi Everyone, In case some text is stores as an image and needs to be modified, this can also be done with the Edit Image feature available from the context menu when you right click a selected image. This will transfer the image to a third party image editor application and once you are finished wit...
by Radi - Tracker Supp
Tue Mar 12, 2019 6:45 am
Forum: PDF-XChange Editor
Topic: Interactive form fields and document display size
Replies: 3
Views: 292

Re: Interactive form fields and document display size

Hello bittricks,

You can modify when the Info Bar is shown from File -> Preferences -> Document Info Bar.
image.png
You can disable all bars or just disable/enable specific bars using the ticks available in this menu.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 11:19 am
Forum: PDF-Tools
Topic: PDF/A
Replies: 3
Views: 893

Re: PDF/A

Hi petedyba, While we do not offer a dedicated PDF conformance checker, you can use PDF Tools to convert documents to PDF/A. If there are PDF/A documents in the input directory/file selection, the tool can skip them so you will receive a folder/file selection of PDF/A documents without extra process...
by Radi - Tracker Supp
Tue Mar 05, 2019 8:57 am
Forum: PDF-XChange Editor
Topic: Email "Error [MailLib]: Bad recipient type"
Replies: 1
Views: 227

Re: Email "Error [MailLib]: Bad recipient type"

Hello Helveticus,

Welcome to our forum.

This error started appearing after the latest update of Thunderbird (Version 60.5.2) was released. We are aware of the issue and are investigating it already.

Meanwhile, you can try reverting back to the previous version of Thunderbird.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 8:37 am
Forum: PDF-XChange Editor
Topic: Save As (various formats) for secured PDF — cryptic error messages
Replies: 1
Views: 279

Re: Save As (various formats) for secured PDF — cryptic error messages

Hi DIV,

Thanks for the post and your suggestions. I'll forward them to our development team so we can discuss how to make the error messages a bit more clear for the end user.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 8:13 am
Forum: Network Administrator Support
Topic: Policy not Working
Replies: 10
Views: 3358

Re: Policy not Working

:)
by Radi - Tracker Supp
Tue Mar 05, 2019 8:12 am
Forum: PDF-XChange Print Drivers
Topic: Handling of duplicate PDF filenames SOLVED
Replies: 16
Views: 5161

Re: Handling of duplicate PDF filenames SOLVED

Hi PDFer,

I am happy to hear that we managed to solve the problem.

Regards,
Radi
by Radi - Tracker Supp
Thu Jan 31, 2019 12:41 pm
Forum: PDF-XChange Editor
Topic: Documents displaying in greyscale
Replies: 3
Views: 219

Re: Documents displaying in greyscale

Hello CCMoo,

Welcome to our forums!

It seems like you enabled the colour override option of your Editor. To disable it, please press Ctrl+Shift+6 with the Editor's window on focus.

You can also disable this option from File -> Preferences -> Accessibility.
image.png
Regards,
Radi
by Radi - Tracker Supp
Tue Jan 22, 2019 1:40 pm
Forum: PDF-XChange Editor
Topic: I need to edit the File-Tab
Replies: 4
Views: 402

Re: I need to edit the File-Tab

Hello Gregor_Isar,

Please take a look at the following knowledge base article to find detailed instructions on how to customize your Editor's toolbars and menus:
How do I Customize toolbars in the Editor

Regards,
Radi
by Radi - Tracker Supp
Wed Nov 14, 2018 9:59 am
Forum: PDF-XChange Editor
Topic: Menus lost, disappeared
Replies: 3
Views: 258

Re: Menus lost, disappeared

Hello thelma biotel as,

Welcome to our forums.

Please try pressing Ctrl+F8 with the Editor's window on focus.

If this doesn't bring your menus back, please send us a screenshot of your Editor's window so we can check your menus' status and assist further.

Regards,
Radi
by Radi - Tracker Supp
Tue May 01, 2018 5:57 am
Forum: PDF-XChange Editor
Topic: PDF Exchange printing problem
Replies: 1
Views: 259

Re: PDF Exchange printing problem

Hello dmoffitt, Welcome to our forums. Could you please send us one of the files that you printed and contains 'Buy now' stamps so we can check it for you? If you do not wish to upload the document to a public forum, please do send it to us via e-mail, to support@tracker-software.com and include a l...
by Radi - Tracker Supp
Mon Apr 30, 2018 8:14 am
Forum: PDF-XChange Editor
Topic: PDF-XChange PRO
Replies: 5
Views: 658

Re: PDF-XChange PRO

Hi leachj33,

I've blocked your license key and generated a new one in its place. Please check your e-mail for details.

Regards,
Radi
by Radi - Tracker Supp
Fri Apr 27, 2018 10:34 am
Forum: PDF-XChange Editor
Topic: PDF-XChange PRO
Replies: 5
Views: 658

Re: PDF-XChange PRO

Hello atbecom,

Welcome to our forums.

For licensing related questions, please contact us on support@tracker-software.com and provide your license key (or the first 10-15 characters of it) in your e-mail so we can check it for you and assist further.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 10, 2018 6:51 am
Forum: PDF-Tools
Topic: Context menu options missing Win10 Pro, PDF-X 317.1
Replies: 1
Views: 474

Re: Context menu options missing Win10 Pro, PDF-X 317.1

Hello blwnhr, Welcome to our forums. Please note that while your maintenance plan is active, you are entitled to use every minor and major version of the licensed product. You should be able to use your license key in the latest version of our products without any problems. You can also upgrade it t...
by Radi - Tracker Supp
Tue Apr 10, 2018 6:43 am
Forum: PDF-XChange Editor
Topic: No Document Menu
Replies: 1
Views: 271

Re: No Document Menu

Hello ebswift, Welcome to our forums. Please note that there is no Document menu in the new ribbon interface. This menu was available in the old (classic) interface. Please take a look at the following knowledge base article to find out more about the ribbon interface and how to navigate it: https:/...
by Radi - Tracker Supp
Fri Mar 30, 2018 7:12 am
Forum: PDF-XChange Editor
Topic: New window/new tab with same document SOLVED
Replies: 20
Views: 3559

Re: New window/new tab with same document SOLVED

Hello Louis-Mathieu,

Welcome to our forums.

This feature has been implemented a while ago. You can find it in the View tab of your ribbon interface - Document Tabs tool -> New Document Window.
Document Tabs.jpg
Regards,
Radi