Search found 386 matches

by Radi - Tracker Supp
Tue Nov 19, 2019 7:25 am
Forum: PDF-XChange Editor
Topic: Properties pane
Replies: 54
Views: 2515

Re: Properties pane

Hello SFBAguy,

I am happy to hear that the issue is finally resolved after the complete re-install of your OS.

Regards,
Radi
by Radi - Tracker Supp
Tue Nov 19, 2019 7:12 am
Forum: PDF-XChange Editor
Topic: OCR not working
Replies: 3
Views: 75

Re: OCR not working

Hi Cedric, I am afraid that I couldn't find your e-mail in our database, could you please re-send it? About the file, you can upload it to a dropbox and include a link to it in your e-mail. Alternatively, you can upload it to our file server. You can find instructions on how to do this here: https:/...
by Radi - Tracker Supp
Tue Nov 12, 2019 11:31 am
Forum: PDF-Tools
Topic: Area tool - Remove a small area from larger area
Replies: 3
Views: 36

Re: Area tool - Remove a small area from larger area

Hello Tom, If the Area annotation is already complete, I am afraid that you cannot remove a small part of it, you can only move the control points. While creating the area, you can try to isolate the area which you do not want to calculate using control points (see example below). image.png You can ...
by Radi - Tracker Supp
Tue Oct 29, 2019 1:12 pm
Forum: PDF-XChange Editor
Topic: Renewing and co-terming support?
Replies: 1
Views: 84

Re: Renewing and co-terming support?

Hello zoltank, We can consolidate your licenses into a larger volume license pack or co-term their maintenance plans. Please contact us on sales@tracker-software.com with further information about the current number of licenses you own and the number of users you need to cover so we can advise which...
by Radi - Tracker Supp
Tue Oct 29, 2019 1:00 pm
Forum: PDF-XChange Editor
Topic: Comment Tool
Replies: 1
Views: 96

Re: Comment Tool

Hello qguh, The tools located in the Format tab are dynamically generated depending on the currently selected tool. You can move tools located in the Format tab to another bab or a custom toolbar created by you. However, you cannot move the entire Format tab and place it on a different toolbar/tab. ...
by Radi - Tracker Supp
Fri Oct 18, 2019 6:10 am
Forum: PDF-XChange Editor
Topic: How can I create a button to start a java script?
Replies: 11
Views: 948

Re: How can I create a button to start a java script?

Hi Karyudo,

Please check my answer in your dedicated topic about this Javascript button:
viewtopic.php?f=7&t=33303&p=137305#p137305

Regards,
Radi
by Radi - Tracker Supp
Mon Oct 14, 2019 11:49 am
Forum: PDF-XChange Editor
Topic: Searching words in Searchable PDF's using non-English languages
Replies: 7
Views: 249

Re: Searching words in Searchable PDF's using non-English languages

Hello elhanan, It seems like you attached the wrong file. Could you please provide a sample PDF file in which we can see the issue? Also, please do send us a screenshot of your OCR settings. If the file is confidential, please do not post it on the forum. Instead, send it to us via e-mail at support...
by Radi - Tracker Supp
Tue Oct 08, 2019 11:18 am
Forum: PDF-XChange Editor
Topic: Free version, how to set Page Numbers
Replies: 1
Views: 93

Re: Free version, how to set Page Numbers

Hello seniorandre, When you use the Number Pages tool, you change the numbers that appear under the thumbnails for each page in the Thumbnails Pane. However, in order to be able to see the changes you made with this tool, you need to enable the "Use logical page numbers" option located in File -> Pr...
by Radi - Tracker Supp
Fri Sep 20, 2019 12:22 pm
Forum: PDF-XChange Editor
Topic: Editing internal links in PDF file
Replies: 8
Views: 193

Re: Editing internal links in PDF file

Hello Scott,

I've just replied to your e-mail. Let's continue the conversation there.

Regards,
Radi
by Radi - Tracker Supp
Thu Sep 19, 2019 12:38 pm
Forum: PDF-XChange Editor
Topic: Editing internal links in PDF file
Replies: 8
Views: 193

Re: Editing internal links in PDF file

Hello Scott, Have you tried to use the Links pane and/or the Link tool to modify the existing links instead of re-creating them? You can find the Link pane from View -> Panes -> Links and the Link tool in Home -> Create Link. If the above do not work for you, please provide a sample PDF document so ...
by Radi - Tracker Supp
Thu Sep 19, 2019 12:01 pm
Forum: PDF-XChange Editor
Topic: Distance Tool Caption 'Properties'
Replies: 3
Views: 116

Re: Distance Tool Caption 'Properties'

Hello MJN, You can change the caption of a distance object from its comment pop-up (Double click the annotation). Any changes in the format of the text in this pop-up will be shown in the caption of the distance object. image.png If you would like to keep the changes for future annotation of this ty...
by Radi - Tracker Supp
Tue Sep 17, 2019 8:24 am
Forum: PDF-Tools
Topic: Secure PDF
Replies: 9
Views: 651

Re: Secure PDF

:)
by Radi - Tracker Supp
Wed Sep 04, 2019 7:46 am
Forum: PDF-XChange Editor
Topic: Additional Metadata
Replies: 3
Views: 188

Re: Additional Metadata

:)
by Radi - Tracker Supp
Mon Sep 02, 2019 6:04 am
Forum: PDF-XChange Editor
Topic: OCR function withdrawal SOLVED
Replies: 1
Views: 121

Re: OCR function withdrawal SOLVED

Hello dennislima777,

We have not removed any features from our products.
If you do not own the Enhanced OCR Plugin, you might need to switch back to the Default OCR engine. You can do this from File -> Preferences -> OCR.
image.png
Regards,
Radi
by Radi - Tracker Supp
Wed Aug 28, 2019 8:47 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: question(version8): Russian OCR pack
Replies: 8
Views: 353

Re: question(version8): Russian OCR pack

Hello SashaChernykh,

I am afraid that at the moment we do not have an estimate on when Russian will be available in the Enhanced OCR.

Meanwhile, you please use Bulgarian as an alternative Cyrillic OCR language.

Regards,
Radi
by Radi - Tracker Supp
Wed Aug 28, 2019 8:37 am
Forum: PDF-XChange Editor
Topic: Font in Typewriter/Text Box tools not working in v8.0.332
Replies: 5
Views: 269

Re: Font in Typewriter/Text Box tools not working in v8.0.332

Hello Joxon, I was able to reproduce this issue on my end and forwarded it to our development team for investigation. Meanwhile, if you re-apply the default style, the font will change correctly. You can do this using the Apply Default Style button located in the Format tab. image.png Regards, Radi
by Radi - Tracker Supp
Tue Aug 27, 2019 5:25 am
Forum: PDF-XChange Translators
Topic: Portuguese Brazilian (pt-BR) Translation
Replies: 46
Views: 9186

Re: Portuguese Brazilian (pt-BR) Translation

Hi Helio,

Thanks for the new translation files. I've forwarded them to our dev team.

Regards,
Radi
by Radi - Tracker Supp
Tue Jul 30, 2019 5:44 am
Forum: PDF-XChange Editor
Topic: Windows 10 multitask SOLVED
Replies: 3
Views: 181

Re: Windows 10 multitask SOLVED

Hello mwolasky, Welcome to our forums. You can open a PDF document in a separate window of the Editor by dragging its tab outside the current Editor's window. You can also enable the "Open each new document in a new window" option to automate this. You can find this option from File -> Preferences -...
by Radi - Tracker Supp
Tue Jul 23, 2019 10:07 am
Forum: PDF-XChange Editor
Topic: How to auto-activate "Edit" mode after new pdf is dragged/opened?
Replies: 1
Views: 115

Re: How to auto-activate "Edit" mode after new pdf is dragged/opened?

Hello Matt, I am afraid that you cannot set the Edit tool to be your default tool. However, you can 'make' the Editor to remember your last used tool or use the currently selected tool for any newly opened documents. You can find these settings from File -> Preferences -> Tools. image.png You can al...
by Radi - Tracker Supp
Tue May 28, 2019 7:12 am
Forum: PDF-XChange Editor
Topic: Version mess up when downgrading the version SOLVED
Replies: 3
Views: 282

Re: Version mess up when downgrading the version SOLVED

Hello Peter, I've tried to install/re-install both version 324.2 and 324.3 and I didn't experience similar issue on my end. I think some remnant files from old installations might be messing with your Editor. Please uninstall all versions of our products from your computer, clear any remaining files...
by Radi - Tracker Supp
Tue May 07, 2019 8:04 am
Forum: PDF-Tools
Topic: Merge PDF and Rename Form Fields
Replies: 3
Views: 1130

Re: Merge PDF and Rename Form Fields

Hello swissmautzi,

Welcome to our forums.

I am afraid that this option is not available in PDF Tools at the moment. I'll inform our development team about this and ask them to consider implementing this in PDF Tools.

Regards,
Radi
by Radi - Tracker Supp
Wed Apr 24, 2019 7:22 am
Forum: PDF-Tools
Topic: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED
Replies: 5
Views: 2293

Re: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED

Hello posword, You can use PDF Tools to extract images from your PDF documets. Just double click the Extract Images from PDF tool, select the document and the output folder and all images from your document will be extracted to the selected output folder. If you would like to read more about this to...
by Radi - Tracker Supp
Wed Apr 24, 2019 6:36 am
Forum: PDF-Tools
Topic: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED
Replies: 5
Views: 2293

Re: How to open PDF in PDF-Tools 7 builid 327.1 SOLVED

Hello posword,

PDF Tools is a batch processing tool and it cannot open PDF files directly.

If you would like to view your PDF documents, please use the PDF-XChange Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 09, 2019 12:20 pm
Forum: PDF-XChange Editor
Topic: Hide specific comments
Replies: 1
Views: 259

Re: Hide specific comments

Hello mozillafi, You can show/hide specific comments from the Comments pane (Ctrl+M). Once you navigate to this pane, please press the Settings button, then go to Show Comments -> By Type. Just add a Tick to the type of comments you would like to be shown or click on All to show all comments. image....
by Radi - Tracker Supp
Tue Apr 09, 2019 12:04 pm
Forum: PDF-XChange Editor
Topic: Area Tool not showing values when a language other than English is set SOLVED
Replies: 3
Views: 671

Re: Area Tool not showing values when a language other than English is set SOLVED

Hello Oliver,

This is a known issue, which we have just resolved. The fix will be available in the next build of the Editor.

Regards,
Radi
by Radi - Tracker Supp
Tue Apr 09, 2019 7:01 am
Forum: PDF-XChange Editor
Topic: How do I save a file after rotating it? SOLVED
Replies: 4
Views: 651

Re: How do I save a file after rotating it? SOLVED

Hi Guys, thanks for helping on this case. :)
by Radi - Tracker Supp
Tue Apr 09, 2019 6:22 am
Forum: PDF-XChange Editor
Topic: Tracker Activity at Windows 10 Startup
Replies: 1
Views: 246

Re: Tracker Activity at Windows 10 Startup

Hello Dave, Welcome to our forum. It seems like the updater is trying to run in order to check for updates of our products. If you would like to disable the updater, please take a look at the following knowledge base article to find out how to do this: How do I disable the Tracker Updater? Regards, ...
by Radi - Tracker Supp
Tue Mar 26, 2019 7:39 am
Forum: PDF-XChange Editor
Topic: release date version 8
Replies: 1
Views: 300

Re: release date version 8

Hello Daniel,

Version 8 is planned to be released early April.

If everything goes well with the finishing touches of the development process, the new version will be released next week.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 19, 2019 9:43 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Install additional languages - no result SOLVED
Replies: 7
Views: 2971

Re: Install additional languages - no result SOLVED

Hello Joachim, It seems like you have leftover files from an older installation. Please delete the files from 2014 and let us know if this solves the problem. You can also just delete all files and then re-install the desired language files using the following installers: Base language pack: https:/...
by Radi - Tracker Supp
Tue Mar 19, 2019 6:28 am
Forum: OCR- For the PDF-XChange Editor and Viewer
Topic: Install additional languages - no result SOLVED
Replies: 7
Views: 2971

Re: Install additional languages - no result SOLVED

Hello jotess, This drop down menu shows English greyed out when you do not have any language selected. This is to show you that English will be used and to differentiate of the situation when English is actually selected, the text is greyed out. When you select multiple languages, all of them will b...
by Radi - Tracker Supp
Thu Mar 14, 2019 6:26 am
Forum: PDF-XChange Editor
Topic: Line Thickness Won't Change
Replies: 1
Views: 266

Re: Line Thickness Won't Change

Hello ck128,

It seems like you have enabled the Thin Lines feature of the Editor.

To disable this, please press Ctrl+5 with the Editor's window on focus.

You can also disable this from View -> Thin Lines.
image.png
Regards,
Radi
by Radi - Tracker Supp
Wed Mar 13, 2019 2:12 pm
Forum: PDF-XChange Editor
Topic: How to edit a scanned / ocr document
Replies: 7
Views: 706

Re: How to edit a scanned / ocr document

Hello David,

Welcome to our forums.

Please take a look at the following knowledge base article to find out how to edit OCR'ed documents:
How do I edit document text after OCR has been performed

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 12, 2019 12:02 pm
Forum: PDF-XChange Print Drivers
Topic: Where did pdfSaver go in v7 323.1
Replies: 40
Views: 11636

Re: Where did pdfSaver go in v7 323.1

Hi Victoria,

Many thanks for posting this update and solution.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 12, 2019 11:58 am
Forum: PDF-XChange Editor
Topic: Paginierung
Replies: 3
Views: 368

Re: Paginierung

Hello Harald,

I am afraid that this is an English only forum. Could you please provide a detailed description of the problem in English?
Also, please include screenshots illustrating the issue. Thanks.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 12, 2019 8:42 am
Forum: PDF-Tools
Topic: Auto rotate documents?
Replies: 4
Views: 1052

Re: Auto rotate documents?

:)
by Radi - Tracker Supp
Tue Mar 12, 2019 6:54 am
Forum: PDF-XChange Editor
Topic: How to change entirely font color of a PDF doc. SOLVED
Replies: 3
Views: 401

Re: How to change entirely font color of a PDF doc. SOLVED

Hi Everyone, In case some text is stores as an image and needs to be modified, this can also be done with the Edit Image feature available from the context menu when you right click a selected image. This will transfer the image to a third party image editor application and once you are finished wit...
by Radi - Tracker Supp
Tue Mar 12, 2019 6:45 am
Forum: PDF-XChange Editor
Topic: Interactive form fields and document display size
Replies: 3
Views: 340

Re: Interactive form fields and document display size

Hello bittricks,

You can modify when the Info Bar is shown from File -> Preferences -> Document Info Bar.
image.png
You can disable all bars or just disable/enable specific bars using the ticks available in this menu.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 11:19 am
Forum: PDF-Tools
Topic: PDF/A
Replies: 3
Views: 1078

Re: PDF/A

Hi petedyba, While we do not offer a dedicated PDF conformance checker, you can use PDF Tools to convert documents to PDF/A. If there are PDF/A documents in the input directory/file selection, the tool can skip them so you will receive a folder/file selection of PDF/A documents without extra process...
by Radi - Tracker Supp
Tue Mar 05, 2019 8:57 am
Forum: PDF-XChange Editor
Topic: Email "Error [MailLib]: Bad recipient type"
Replies: 1
Views: 271

Re: Email "Error [MailLib]: Bad recipient type"

Hello Helveticus,

Welcome to our forum.

This error started appearing after the latest update of Thunderbird (Version 60.5.2) was released. We are aware of the issue and are investigating it already.

Meanwhile, you can try reverting back to the previous version of Thunderbird.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 8:37 am
Forum: PDF-XChange Editor
Topic: Save As (various formats) for secured PDF — cryptic error messages
Replies: 1
Views: 316

Re: Save As (various formats) for secured PDF — cryptic error messages

Hi DIV,

Thanks for the post and your suggestions. I'll forward them to our development team so we can discuss how to make the error messages a bit more clear for the end user.

Regards,
Radi
by Radi - Tracker Supp
Tue Mar 05, 2019 8:13 am
Forum: Network Administrator Support
Topic: Policy not Working
Replies: 10
Views: 3543

Re: Policy not Working

:)
by Radi - Tracker Supp
Tue Mar 05, 2019 8:12 am
Forum: PDF-XChange Print Drivers
Topic: Handling of duplicate PDF filenames SOLVED
Replies: 16
Views: 5493

Re: Handling of duplicate PDF filenames SOLVED

Hi PDFer,

I am happy to hear that we managed to solve the problem.

Regards,
Radi